LORTON, VIRGINIA -- The staff at the Public storage 24233- Lorton/Richmond Highway always provide me with excellent customer service . They know me by name and they know my storage places. They have been helpful many times waiting for me to get there after being stuck on traffic to pay my rent. They help me by bringing me the dolly and changing my light bulb when it went off. They were very respectful and accommodating. I will always recommend their storage to any of my family friends that may need a storage space. That is the kind of people I always like to do business with.Add reply
Property manager John Demore has been an excellent customer service representative. He has always been pleasant, helpful, made me feel safe. Answered my concerns with good information. I am very comfortable having my property in this facility. Add reply
NORTH HILLS, CALIFORNIA -- First of all I was given and explained all the rules and regulations. Once Ron confirmed that I understood all of them, he asked if I had any questions. Then, he showed me a very nice and clean unit. He asked if I had a lock and when I said yes, he took me back to the office to fill out the paperwork. He was very polite and informative and very helpful. He even helped me park the moving truck by directing me as to when and where to turn, so I'd have no trouble moving my stuff in and out. When I moved out, he prorated my rent and asked me to come back anytime. I will definitely rent from them again. Thank you Ron & Jessica, you are the best.
By the way, all storage companies require you to purchase insurance unless you can prove you are already covered. It is for your protection as well.
Great experience renting storage container. very clean building & property. Quick, efficient, check out w/ very professional, knowledgeable salesperson Michelle! I would suggest you rent on-line as you can save a little $$. also containers on the top floors are cheaper & can be just as accessible as bottom floors. Add reply
I have to move and went there for a unit. Jeff was the gentleman that helped me he was terrific very helpful and explained all to me. I will always rent units from here and let everyone that needs storage to go there as well. Good job, Jeff! Add reply
EWA BEACH, HAWAII -- If you want to rent a storage space. I suggest you rent one at Ewa Beach Public Storage. They know how to treat their customers. There is also a new general manager by they name of (Kevin). He made me feel at home. I bid on auction lockers and have notice how good the locker are now that he is in charge.
Thank You Kevin I appreciate you honesty and respect you show us bidders. Keep up the good work, all the bidders thank you.
WEST BABYLON, NEW YORK -- I recently rented a storage unit in Public Storage in West Babylon NY. I was a bit apprehensive at first, but was quickly put at ease by their representative. With his guidance and suggestions, I found the perfect space for my needs. I must say I was very happy with courtesy and professionalism I was greeted with. I would recommend your West Babylon site to anyone. I would like to thank them again. You made my day !!Add reply
SANTA ANA, CALIFORNIA -- These guys use bait and switch tactics. They advertise $1 rent for the first month with $190 per month after that. I called and reserved a unit. When I got there, I was advised that it was mandatory ... read full review1 Replies - Latest reply on 09/01/2013
The staff that was working the day I came in looking for storage was fantastic. When asked briefly what I would be storing, I replied and then Josie took me to a unit that she said she chose for me based on what I was storing. I feel confident that my stay with this storage site will be great.Heather and Josie really listen and respond to your needs and concerns. Add reply
I was leaving the property by 9:01 and it was locked already. I called the manager's office and answer-machine responded. I called the central office and their voice-menu is outdated, without emergency or customer service option. I had to call 911 for help.
2 Replies - Latest reply on 08/14/2013Add reply
Very poor customer service. I would never recommend Public Storage for any of my family & friends. One of the worst experiences of my life has been dealing with this company! 1 Replies - Latest reply on 08/09/2013Add reply
DURHAM, NORTH CAROLINA -- Opened up the unit to find about an inch of water on the floor and mildew growing on a majority of our possessions. Called the district manager that just kept repeating :read your lease" and then went on to tell me they knew the roof was leaking because they had other complaints but we were not contacted. Why? because the district manager Tyndall [snip] is lazy and ignorant and obviously doesn't know how to use email, telephones or a database. Home office told us we should have been notified of issues on this property
Thank God we have private insurance. We were told by an employee that Public Storage won't cover flooding through their insurance.
Stay away from this place. Pay a little more and get a decent unit where the company actually doesn't neglect their property. These people are the slum lords of storage.
I would recommend this location before any other if someone asked. You guys helped and worked with our family while looking for a house. Thanks so much to Angel and Beth. Add reply
Facility always have quality clean units and I never have problem getting the right size unit Add reply
SCOTTSDALE, ARIZONA -- I needed to move residence quickly but could not get a moving truck prior to the 7th of the month. Therefore, PS charged me the ENTIRE month anyway. I will NEVER EVER use this company again - they were ... read full review4 Replies - Latest reply on 07/26/2013
HIGH POINT, NORTH CAROLINA -- Thanks Chris for everything at the Public Storage in the High Point NC location!
When I needed a storage facility to help expedite my moving experience two years ago, Public Storage was such a help then, it is still a help now! with caring and concerned people like Chris at the High Point facility. Went in, got my Unit, paper work done, came out...Wow! All under 30 minutes. That's twice in a row. Thanks again Chris & Public Storage!!!
Charged for Whole Mo for 7 Days!
SALEM, OREGON -- So upon finding out that I will be charged 103.00 for 7days of rent! I am beyond upset with this company!!! Vacating unit on the 7th and will be charged 103.00 for the whole month! Let me tell you ... read full review3 Replies - Latest reply on 05/30/2013
COLUMBUS, OHIO, OHIO -- An employee of Public Storage dumped (yes dumped) personal documents relating to Public Storage accounts in a neighborhood park in Columbus Ohio. Not only was this littering and an insult to the community involved, but it compromised such sensitive data as license numbers, account information, names and addresses. Public Storage has since been stone walling all attempts at accountability. I was even told that [snip] was just simply too busy to address this problem. I would be very careful about using a company that has such low accountability standards.1 Replies - Latest reply on 02/08/2013Add reply