MANTENO, ILLINOIS -- They said they were giving out a free trial offer - if you liked it you could make future orders. But to receive the trial, you only have to pay for the shipping. How dare they!! the method they use here is to get a hold of your credit card number. They took my credit card and ordered numerous amounts of their product that I did not approve!! and debited my account for something I didn't even order - when I tried to cancel no one would pick up for a long time - 24/7 hour service is just an answering machine. I tried to delete my credit card information and cancel this order and their online site would not let me do neither!!! SHAME ON THE RADIO STATIONS FOR ADVERTISING THEIR PRODUCT - people are sick and looking for alternative methods hoping they will get some relief of their illnesses with these products - tired of getting prescription medicines that are toxic to our bodies from doctors who won't take the time to fix the root of the problem but only to cover up the symptoms. People are really sick!! It's sad that professionals take advantage of the weak and who are hopeful...1 Replies - Latest reply on 01/16/2014Add reply
I've used various of Purity Products vitamins and supplements, found them to be of good quality and have noticeable benefits. But if you sign up for recurring shipments to get the best pricing, you cannot put shipping on hold if you need to, only space it out more. So you have to 'manage' the timing so you don't get product before you want. Who has time for that??? If you want to cancel the recurring shipping, you can't do it online (you can manage other details of the shipping online). You have to call in to cancel. An annoyance at the least, and you will be subjected to another sales job "in your interest" because apparently you're not bright enough to know when you don't want something. That's the official company justification, though not worded quite like that.Add reply
I contacted Purity products by way of radio ad. I told them in no uncertain terms did I want to be added to the "SuperSaver" promo. I only wanted to try the product for $4.95 shipping and handling. The operator assured me that I would not be billed later for any auto delivery products. I haven't even received the product yet but I will not order from them again because they seem shady.
2 Replies - Latest reply on 02/04/2014Add reply
I really don't trust this so I will be cancelling my credit card information.
Heard a radio add for a blueberry supplement.......the pitch sold me, it was exactly what I needed so I called to take advantage of the free trial. It was hard work to order just the free sample and say no to any "deal" that involved auto shipping but I stuck to my guns! I got the free product only having to pay a small shipping fee and I loved the product. They didn't take advantage of having my card number. I didn't get enrolled in the auto ship/auto charge program. I just got my one bottle.
1 Replies - Latest reply on 08/25/2013Add reply
I want to order it again, but reading all of these reviews is causing me to think again..........
INTERNET -- You can't cancel your auto shipment online or by email. By phone you have to be the person that started the account to cancel it. My wife ordered it for me and over the phone I started the auto ship but now it is all about making canceling it as hard as possible.
2 Replies - Latest reply on 08/23/2013Add reply
Felt no changes when taking this product. After hearing all the radio 30 minute ads I now realize this is about them making as much money they can. Not about your health just about your pocketbook. Run from these people they are the 21st century traveling medicine show.
Was initially skeptical and THEY confirmed it! You try it they bill you BEFORE the 30 trial is over and then YOU WAIT to see IF you get your $$ back 1 Replies - Latest reply on 08/23/2013Add reply
They are only misleading the consumer, they lie. I would surely question the BBB rating ... 3 Replies - Latest reply on 06/11/2013Add reply
PLANEVIEW, NEW YORK -- I did one of those two week trial things, and BIG MISTAKE. I should've known better, but they have an A+ BBB rating lol and seem to run a legit business but once again I was wrong. After I cancelled within the two weeks, I was still charged $180 that I had to dispute, they did pick up their phone and seemed to address the issue so I'll give them credit for that. BUT a business that will knowingly scam customers hoping they can get one over or some people won't notice is NOT a business people should support!Add reply
I am trying to cancel an automatic shipment and it is nearly impossible. It cannot be done online. It cannot be done by telephone unless the person on the account calls. If that person is no longer able to communicate by telephone, there appears to be no way to stop these deliveries short of closing the bank account they are being charged to. 3 Replies - Latest reply on 06/16/2013Add reply
PLAINVIEW, NEW YORK -- I've been a customer of Purity Products for a couple years now and I think their products are of far better quality than any local drug or vitamin store, as evidenced by the way I feel when I use them. ... read full review1 Replies - Latest reply on 10/24/2013
My Experience w Purity & their products
CALGARY, ALASKA -- As a company Purity Products has screwed up in their service to me. They've occasionally sent me stuff I've either never ordered, in a way I did not order it, and during periods when I've voluntarily ... read full review
A month ago I ordered a free bottle of HA Joint formula plus s/h, I called and told them not to send me anymore to cancel any further transactions, this morning they took out 3 months supply out of my ... read full review5 Replies - Latest reply on 07/13/2011
Received an internet trial of purity products. Was called out of town and when I returned tried the product for two weeks. It caught in my wrinkles and made me look sun fried. I emailed the company and told them what had happened and cancelled. Received no further emails. One month later my account got deducted for the full amount of the product. I emailed them and was told that return intructions had been emailed to me which I didn't find on my emails. They offered a fifteen dollar return. If you have wrinkles, beware. If you want your money returned, beware.Add reply
This company is a rip off
I called to order a free sample of there vitamin D supplement, and was told about the automatic enrollment, at which time I was only authorizing a 4.95 charge, and was very specific, that there was to ... read full review4 Replies - Latest reply on 10/24/2013