Heated Pool My Butt
PHEONIX, ARIZONA -- Advertised a heated pool and said it would be fixed as soon as they could. Was there 5 days and still wasn't fixed. Also told that it was broken before we got there and that the guy had been working on ... read full review8 Replies - Latest reply on 03/21/2012
Bad customer service
SAINT AUGUSTINE, FLORIDA -- I did a search on Orbitz for a non-smoking room. I made and paid for reservations at a hotel. Upon arriving at the hotel, I was informed that they do not have non-smoking rooms. I tried to cancel my reservation ... read full review2 Replies - Latest reply on 06/16/2011
Lack of Quality understated
ST. LOUIS-AIRPORT, MO. -- You would need to be desperate and not be able to find floor space in the airport to get your money's worth from this "Quality Inn"! The heater didn't work and it was 25 degrees outside, and about 45 ... read full review11 Replies - Latest reply on 01/28/2012
QUALITY INN HOTEL POCOMOKE CITY MD
POKOMOKE CITY, MARYLAND -- The Quality Inn hotel in Pocomoke city MD on RT 113 should be closed down. We checked in around 11:30 very tired. This was the condition of the $104.00 dollar room we got for that night.
1. BLOOD ON ... read full review5 Replies - Latest reply on 02/28/2011
JOLIET, ILLINOIS -- (1) There were fleas in two of the rooms - 103 and 111. Therefore the guest ended up with multiple bites that are still present and two horrible nights of trying to receive some relaxation. The complaints were bought to the attention with two front desk clerks (morning male and evening female) and the house keeper (Sue). The house keeper was presented with a flea that was captured on a piece of toilet tissue. She stated she was referring this to her manager. (2) The male front desk clerk asked for a credit card and stated card info was to insure if there were any damages it would be charged to the card.
1 Replies - Latest reply on 01/30/2014Add reply
Upon checkout there was no damage to the room but there was bites to the guest. The hotel was contacted on 09/24/2013 and was told by a female employee that a manager would contact us about the overage on the card. The card showed a charge of $161 yet the receipt shows a balance of $101.70.
On (09/30/2013) there had not been any feedback or resolution.
ORANGE CITY, FLORIDA -- DO NOT STAY AT THIS HOTEL OR AT THIS CHAIN...
Roaches in room, bad odor, faucets did not work, internet did not work. Also, received an injury while in the room. Shards of glass cut my back while using the bath towels. Also overcharged me by $45, then would only credit me $25. Have tried dealing with the Corporate Guest Relations in Rockville, MD to no avail. Everyone puts you off, says they'll contact the hotel, then you have to contact the hotel, then no one returns emails, phone calls, etc. Nobody cares! What a rip-off
Will report them to the local BBB, Health Department. They have to be in violation of some kind of business ethics.
Refrigerator was badly scratched and rusted, guest directory was dirty and scruffed, very old TV, small microwave started beeping at 3AM [had to unplug] Black spots on sheets. Room 123 on Thursday Aug 1 Room appeared dirty Add reply
Very Noisy at 3:00 Am. No Assistance!
GREENEVILLE, TENNESSEE -- There was a minor league baseball team that was staying at the hotel. These are men and they acted like they never stayed at a hotel before. 3:00 am there pounding on doors. Laughing and yelling. We were ... read full review3 Replies - Latest reply on 08/01/2013
The Worst Motel Experience Ever!
MYSTIC, COLORADO -- Our experience was horrific. The fire alarm went off at 2:30 AM. Jerry [snip], the Front Office Manager, went down the hall, banging on doors, telling people to evacuate. The situation was very chaotic ... read full review1 Replies - Latest reply on 04/27/2013
Worst Hotel Experience!
HERMOSA BEACH, CALIFORNIA -- The Quality Inn in Hermosa Beach, Calif. is a tired looking and dysfunctional hotel. We arrived on a 95 degree day, to find a dirty lobby with no ice available on our floor. Our room was sweltering ... read full review2 Replies - Latest reply on 12/29/2012
RAWLINS, WYOMING -- I found several slices of fresh bread in a dresser drawer; melted ice left in ice bucket spilled all over when I tried to pull it off the cabinet; in the basket with the fresh coffee packets was a dried out, previously used coffee filter.
1 Replies - Latest reply on 07/15/2012Add reply
Whenever I travel I have used Choice Hotels, most of which have been great. This Comfort Inn is disgusting. Grounds are not kept up with weeds growing out of the driveway and in various areas that are supposed to be flower beds. The room itself was acceptable but not real clean. Guess you get what you pay for at $71.00 a night.
Not terrible, but not great
SUMTER, SOUTH CAROLINA -- I reserved one room for two nights and an additional room for another night(5/11 and 5/12 on the Choice Hotels website a week prior to our arrival. We arrived that motel at about 11:30 PM, the was nobody ... read full review1 Replies - Latest reply on 05/14/2012
Pass By and Choose Another
EMPORIA, VIRGINIA -- Got in late for an overnight on business trip a couple weeks ago. Lady at desk extremely rude and difficult to understand. Guy behind her never steps in to help. Both may be the owners as both were there ... read full review4 Replies - Latest reply on 11/10/2011
Very poor, blow it up and start over would be my advise.
MOBILE, ALABAMA -- After having an absolutely terrible day with respect to customer service, I ended up needing a hotel. I arrived via taxi at Quality Inn because I get a discount at Choice hotels thanks to a membership I have with a qualifying organization, and because I had a dog with me. I informed the lady working at the counter that I was unable to make the reservation on my smart phone to qualify for the discount, and asked if I could use the wi-fi in the lobby to do it on my laptop. She told me that she could just enter the discount manually, thus saving me even more headache than I already had. She was also extremely courteous and helpful with me, answering all my questions about the area. As a side note, the room is very nice as well, but this review was more about the customer service upon check-in.1 Replies - Latest reply on 07/31/2010Add reply
WINNEMUCCA, NEVADA -- I think this must be the worst possible hotel experience ever. I was given a room with two queens. The bed was comfortable enough, but there were so many disgusting stains on the chairs I refused to sit on them. The alarm clock was burned out, didn't work. And the HBO channel was so grainy there was no point to watching it. Yet when I complained about these tings to the front desk, they said there was nothing they could do. They wouldn't even let me have another room, saying that's all they had for me. Overall, I was treated with a lack of respect: it was as if this hotel had zero service. I would not recommend staying here. Perhaps if someone was utterly drunk and didn't care about anything except passing out on a bed, this would be fine. It's just a casino with rooms attached. The restaurant is not bad. Otherwise, try one of places down the street. Even $55 here is too much for your money.4 Replies - Latest reply on 06/10/2010Add reply
Stay could have ended up in tragedy
CARLISLE, PENNSYLVANIA -- FIRST THING: NEVER STAY AT THE QUALITY INN IN CARLISLE PA, UNLESS YOU LIKE SLEEPING WITH BED BUGS!
My husband and I were traveling back from Florida and were trying to make it home to Maine in as little ... read full review4 Replies - Latest reply on 02/28/2011
My stay at this hotel was great!! my friends and I just wanted to get away for the weekend so we chose this place because the pricing was good. But even with the low price we got exceptional customer service, the hotel is centrally located so we didn't get lost trying to go to the mall or get food. It was just an overall great stay and we plan to return for our next girls' getaway. Add reply