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34 Reviews & Complaints

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Flea Bites and Credit Card Charges
Posted by Go2lend on 01/29/2014
JOLIET, ILLINOIS -- (1) There were fleas in two of the rooms - 103 and 111. Therefore the guest ended up with multiple bites that are still present and two horrible nights of trying to receive some relaxation. The complaints were bought to the attention with two front desk clerks (morning male and evening female) and the house keeper (Sue). The house keeper was presented with a flea that was captured on a piece of toilet tissue. She stated she was referring this to her manager. (2) The male front desk clerk asked for a credit card and stated card info was to insure if there were any damages it would be charged to the card.

Upon checkout there was no damage to the room but there was bites to the guest. The hotel was contacted on 09/24/2013 and was told by a female employee that a manager would contact us about the overage on the card. The card showed a charge of $161 yet the receipt shows a balance of $101.70.

On (09/30/2013) there had not been any feedback or resolution.

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Posted by Shaun on 2014-01-30:
It may be a little too late, but you have 60 days to dispute a charge like this with your credit card company. After the 60 days, it's assumed you're okay with said charges.
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Roaches, Smelly Room, Injured on Their Property
Posted by Lazeard on 11/20/2013
Roaches in room, bad odor, faucets did not work, internet did not work. Also, received an injury while in the room. Shards of glass cut my back while using the bath towels. Also overcharged me by $45, then would only credit me $25. Have tried dealing with the Corporate Guest Relations in Rockville, MD to no avail. Everyone puts you off, says they'll contact the hotel, then you have to contact the hotel, then no one returns emails, phone calls, etc. Nobody cares! What a rip-off

Will report them to the local BBB, Health Department. They have to be in violation of some kind of business ethics.
Dave Lazear
Newark, DE
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The Quality Of Customer Service By The Manager
Posted by Jhb41 on 09/01/2013
WICKENBURG, ARIZONA -- Was our very FIRST experience using Priceline.com to book our weekend stay. We will never again use PRICELINE.COM to book a hotel. The hotel choice selected was at Quality Inn and was the worst experience we had ever had. In the room Not all the lights worked. My granddaughter and I fell while taking a shower. The bathmat in the tub was not properly attached to the bathtub. I had just gotten out of the shower and got the grandkids in to shower when the smoke alarm went off. There was a swarm of bees at the pool, vending machine's NOT properly w/all the item selections listed, snack machine- chip bag got stuck in the coil.

We requested to be moved to a different room and explained what had happened to the Hotel Manager-Louie Smith while taking our shower and he was willing to us move only after being having a verbal exchange with us about the room. I also informed him of the bees at the pool. His reply was- "this time of year there are bees all over town, by the pool and even at residential pools. He further stated, they've had bee keepers out and they are not able to identify where the bees are coming from and have even sprayed for the bees."

When I informed him of the vending machine not having the items, I had selected, he got defensive and said " There is nothing he could do about that, because the machine belongs to COKE." His face got red and was a little angry. The Front Desk Clerk then informed him of the issue w/the snack machine that the chip bag had not dispensed. He started down the hall to see for himself and as he went past the housekeeping ladies, I heard him grumbling about us. I then heard someone whisper to him shhhh because, I was following behind him and the front-desk clerk. I then yelled at him saying I could hear him.
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Nasty Room
Posted by Paturn3 on 08/07/2013
Refrigerator was badly scratched and rusted, guest directory was dirty and scruffed, very old TV, small microwave started beeping at 3AM [had to unplug] Black spots on sheets. Room 123 on Thursday Aug 1 Room appeared dirty

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Very Noisy at 3:00 Am. No Assistance!
Posted by Ashleyrive on 07/31/2013
GREENEVILLE, TENNESSEE -- There was a minor league baseball team that was staying at the hotel. These are men and they acted like they never stayed at a hotel before. 3:00 am there pounding on doors. Laughing and yelling. We were in the fourth floor. I had to go to the desk in the morning due to the bill not being correct and explained the situation and the manager just stated that they had addressed the problem with the coach! We had a 7 hour drive ahead of us and we felt like it was a hazard due to lack of sleep.

The manager just apologized however really didn't care. There were other folks that were also upset!
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Posted by Weedwhacked on 2013-07-31:
The manager addressed it with the coach and apologized to you. What else did you expect from him? Are you saying that he really didn't care because you didn't receive any compensation that you thought you deserved?
Posted by trmn8r on 2013-07-31:
It is pretty hard for motel/hotel management to control a group of idiots, which these people clearly were. Then you speak up, and the offenders finds ways to get back at you.

Pretty much you won the lottery of rooming near biggest bozos of the city that night. I've been there, and it isn't pretty.
Posted by So on 2013-08-01:
What did you want the manager to do give you a free nights stay. If that is what you are hinting well you don't deserve that. He addressed the problem, apologized. Weedwacked I think you are right and this is exactly what they are hoping for.
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The Worst Motel Experience Ever!
Posted by Rwatson102 on 04/27/2013
MYSTIC, COLORADO -- Our experience was horrific. The fire alarm went off at 2:30 AM. Jerry [snip], the Front Office Manager, went down the hall, banging on doors, telling people to evacuate. The situation was very chaotic and we were given no information. I spoke to a girl who worked at the front desk and she said that she printed out a guest list before she went outside. However, there was no roll call taken so there was no way to tell if some people were still inside their rooms. If this had been a real disaster, this information would have been necessary.

We went out the closest door- it was propped open with a large red plastic gas can. This is so dangerous, had there been a real fire! When we went out, people were shouting to leave the door propped open. It was freezing, standing outside for over a half hour without a jacket. Waiting in the car was not an option, as we went out without the car keys and were told not to go back inside the motel. When we finally came back inside, the hall was filled with the stench of cigarette smoke, as people were smoking by the door.

Housekeeping was not up to the Choice Hotel standards. When we checked in, there was an open bag of candy and an open bottle of soda in the room. I brought these to the front desk and was told that they would tell housekeeping. The bathroom sink faucet was corroded and had several hairs on it. The toilet seat was stained. There were nail clippings and other white particles on the carpet. There was a huge amount of dust in corners and along the baseboard.

The electrical was not safe, as the microwave, refrigerator, and coffee maker were all plugged into the same outlet. The coffee maker did not work; it kept shutting off every thirty seconds.

On 4/15/2013, I wrote an email to customer service at Choice Hotels. Two days later, I received a phone message asking me to call back, and when I did, Roberta gave me the email address of Robert Minto, the General Manager and said that he would be contacting me. As of this date, this has not happened. Instead, he gave my email to Jerry [snip], the front desk manager. I had asked for a refund, but was only given a credit for fifteen dollars.

I understand that the fire alarm going off was not the motel's fault. However, the way they handled it certainly wasa their responsibility and fault. Also, the maintenance and housekeeping issues were not at all addressed by Mr. Storo.

I will certainly think twice before staying at another Choice Motel.
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Posted by lexophiliac on 2013-04-27:
There's no place like home. Except home.
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Worst Hotel Experience!
Posted by JJULIANO7 on 12/29/2012
HERMOSA BEACH, CALIFORNIA -- The Quality Inn in Hermosa Beach, Calif. is a tired looking and dysfunctional hotel. We arrived on a 95 degree day, to find a dirty lobby with no ice available on our floor. Our room was sweltering and it took over an hour to cool it down. When we left the room, the AC was turned off and our cell phones were unplugged from the outlets. I instructed the front desk to inform housekeeping NOT to turn off any AC or cell phones. Our requests were ignored so we continually returned to a sweltering room. The final blow was waking up to find that the hotel ran out of hot water. We were told that the boiler was broken. I asked to speak to the manager, but was told that she was off for the weekend. After checking out I contacted the manager by phone and email, but never received a response. I finally contacted corporate and was treated shabbily. My only my consolation came from Expedia who recommended we immediately checkout when service is unsatisfactory. Because of my poor experience and worse customer service, I will express my option as a consumer to never stay at a Quality Inn again.
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Posted by olie on 2012-12-29:
We've stayed multiple days at hotels where we had to run--or send a kid--to another floor for ice. It happens.

We also keep Housekeeping out of our rooms during our stay. We don't change the sheets every day at home, so why waste the hotel's resources? We *do* tip Housekeeping at the beginning of our stay, when we ask for extra towels and toilet paper. Then we put the "Do Not Disturb" sign on the door.
Posted by leet60 on 2012-12-29:
Sounds like a horrible experience. In many of these cases I believe it would be safer (and cleaner) sleeping in your car : )

I really want to comment on the ice machine issue. I NEVER use motel/hotel ice machines. While the machine may look clean on the outside, most have not had filters changed routinely or have no filter at all. The inside of the machine is generally laden with all types of harmful bacteria unless the machine is cleaned inside and disinfected regularly.

Not unlike finding a dirty restroom in a restaurant, if the lobby, rooms etc of a hotel/motel are not very clean you can bet the ice machine is a health hazard.
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Hospitality?? I think not !!
Posted by Jpete0254 on 10/12/2012
GALVESTON, TEXAS -- Room was nice and a great view of the water. Breakfast was OK for being a free meal. The only problem was with the room service. One afternoon I came back to change clothes and placed the Do Not Disturb Sign on the door for 10 minutes. I came back after 6pm and the room was dirty and no clean towels.
When I asked the front desk why I didn't receive room service they responded that the record showed do not disturb was on my door. The maids were in the next room when I left and removed the sign. When I told the desk clerk that I was only in the room for ten minutes she stated that if the sign is on the door they don't have to check back.
I told her I felt that was not an acceptable practice and she ignored me and never bothered to offer towels or anything else. So, what was a nice hotel and a great value left a bad impression and no hospitality at all.

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Posted by FoDaddy19 on 2012-10-13:
If the maids were in the room next door then it's probable that they saw the sign on the door, and simply skipped your room, can't fault them for that, the do not disturb sign was on display so they didn't disturb you. Given the time frame involved with the maids, they don't have time to check back with every room that had a do not disturb sign on it during their cleaning. I do think that the front desk should've given you new towels though. But it's not the hotel's fault you decided to put to put the DND sign on your door. Housekeeping simply followed protocol and even made a note that the DND sign was on your door. This is just a case of unfortunate timing mostly though.

Alternatively, if the housekeeping crew was in the next room over you could've simply just stuck your head in the door and mentioned that you would like to have your room cleaned. That probably would've solved the issue right then and there.
Posted by ontario_girl on 2012-10-17:
I'm a housekeeper in a hotel and if we see a DND sign on a door, we skip the room and move on. If we're feeling generous, we can check back, but we are not required to. In addition, the issue with checking back and finding the DND sign off the door is that some clients assume once we have passed the room, we are not returning and they take the sign off, thinking we are gone. They still don't want service but they take the sign down anyway. So if we go in to clean the room, the client then gets angry and upset that we were in their room when they didn't want us to be.
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Never Again!
Posted by Lenhill on 07/14/2012
RAWLINS, WYOMING -- I found several slices of fresh bread in a dresser drawer; melted ice left in ice bucket spilled all over when I tried to pull it off the cabinet; in the basket with the fresh coffee packets was a dried out, previously used coffee filter.

Whenever I travel I have used Choice Hotels, most of which have been great. This Comfort Inn is disgusting. Grounds are not kept up with weeds growing out of the driveway and in various areas that are supposed to be flower beds. The room itself was acceptable but not real clean. Guess you get what you pay for at $71.00 a night.
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Posted by jonthethird on 2012-07-15:
Always check TripAdvisor before selecting a hotel. they offer reports from people who have actually stayed at the hotel.

In this case, the place seems to rate one on a one to five scale.
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Not terrible, but not great
Posted by FoDaddy19 on 05/14/2012
SUMTER, SOUTH CAROLINA -- I reserved one room for two nights and an additional room for another night(5/11 and 5/12 on the Choice Hotels website a week prior to our arrival. We arrived that motel at about 11:30 PM, the was nobody at the front desk, but there was a sign saying that someone would be back shortly, there was no bell to ring or button to push to summon an employee. After a ten minute wait a lady comes out and we proceed to check in. We go to our room. It's a typical motel room, which basically what I expected, the bathroom wasn't spotless, but I've seen far worse in my travels. The next morning before heading off to the racetrack, we took in the Continental breakfast which actually exceeded expectations, it had the usual fare, plus a waffle station, a toaster, and some hot dishes.

Upon returning from the racetrack at 2:00 AM, I approached the front desk again to get the key for the 2nd room. Again the front desk was barren, and again I waited for a good ten minutes before anyone showed up. Eventually a gentleman showed up and gave me the key to the second room, which conveniently located next door to the first room. I went to the first room to get my things out of it and transferred to the 2nd room. Unfortunately neither key card worked. So I went back to the front desk, the gentleman behind the front desk was fortunately still there. I told him that neither key card worked, so he takes them back, runs them through a machine and hands them back. I head back over across the motel to where the rooms were and this time one of the two key cards work. So I schlep back over the front desk, this time around I get two different key cards, and they end up working correctly. The second room was pretty much the same as the first room, pretty much average in every way, which was all I was really hoping for. It's about 2:20 by this time, so I just take a shower and get some sleep. Check out was easy and quick.

Overall, it's a pretty ordinary motel. The rooms are average, the breakfast spread is good, the service wasn't exactly amazing, but I do understand both nights were late check-ins. So I can't fault them too terribly for that. However a bell or some way to signal an employee that someone is waiting at front desk wouldn't be a bad idea. The real plus here was that the rates were very reasonable for race weekend, so it was a good value for money in that respect. While it's not an utterly amazing place to stay, it wasn't terrible, and I've stayed in far worse hotel/motels before. I'd stay there again if I needed to.
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Posted by Anonymous on 2012-05-14:
Good, fair review. I like it when a hotel offers more than just coffee and muffins for breakfast. The key situation sounds like a pain, but that happens sometimes with the electronic key cards.
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