CORALVILLE, IOWA -- Extremely Moldy Showers, Loud Noises, was given discount at check-out only to be charged full price next day by Manager. It was a busy weekend for the Iowa Hawkeye game so there wasn't a lot of hotel rooms available. We had to come to town due to travel from my father-in-law's death. First of all, this hotel charged me $245 for a "suite" that included a hot tub. (Marking up the rates because of the big college game.) Being that there wasn't a lot of choices in the area, we had to accept the room.
The hot tub was so gross I wouldn't touch it with a 10-foot-pole. We had a very long day and were very grimy. We came in tired and sore and needed a hot shower and bed. The shower was so small that I could barely fit, and I am 5'6", 135 lbs. Next, there was a loud clicking coming from the hot tub/bathroom area on and off most of the night keeping my husband and I awake.
By morning, I was furious. I found our "receipt" on the floor that they slid under the door for $245. I took the receipt to the front desk and asked for a discount for the grossness and lack of sleep. The gentlemen at the desk was very kind and gave me half off. I asked that the manager still contact me.
The next day, we received a notification that there was a charge on our credit card from this hotel. There it was. Another charge. The discount that he gave me was back. I called the hotel (Coralville, IA) and asked to speak to the manager. The desk clerk asked what he could do. I explained about the new charge on my bill and briefly explained what happened. He then became abrupt and told me that the manager put the discounted charge back on my card because "I could have left, I didn't have to stay" at the hotel. Wow. Could I have left? I'm pretty sure everything was full.
Besides, it was late and we were EXHAUSTED. Not from partying all day at the Iowa college football game, but from dealing with the estate of my father-in-law's death. We were over 300 miles from home. He was extremely rude to me. I have tried to work things out with customer service and did the appropriate steps to resolve problem. I emailed pictures, my complaint number (which I was later told was wrong) and a description of what happened. I was told someone would get back to me within 72 hours. No one has bothered to get back to me. I am still working with customer service but seem to be getting nowhere.
INDEPENDENCE, MISSOURI -- Made a reservation by phone today, 01/30/2017, called back 40 min. later to cancel (I needed to be in another area of Kansas City). Agent would not allow me to cancel or transfer. The agent I booked with did not speak good English, the second agent who refused to cancel my reservation did speak decent English. I have disputed the transaction with my CC company. I will never use Choice Hotels again. It is better to pay a little more and book with a reputable hotel.
ORMOND, FLORIDA -- Nothing, I called the front desk. The man on night audit just said no, ocean fronts are one bed. Why wasn't I told at booking. I called the hotel to make sure my room was right and the one I wanted twice before I left Sanford N.C. Had smoking room. No ashtrays and when I called front desk he said he was getting one then called back and just said "I can't find one. Sorry. Ok but it's a smoking room so now it's not. It's having me going outside to smoke.
TROY, ALABAMA -- Our home had burned and Red Cross put us at The Quality Inn in Troy, Alabama. My mother is 87 years old and very unbalanced. They first off put us in a room a mile away from the lobby and then it was upstairs. My mother had to have meals brought to her because she couldn't go up and down the stairs. Then management was rude when we [were] trying to tell her about the BED BUGS that was in the first room we were in and then she smelled of alcohol, was dressed and looking very unprofessional, had a very nasty attitude and so does the staff. [This] hotel is going to cause Choice hotels to have a bad reputation in Troy, Alabama.
DOTHAN, ALABAMA -- We were given a room where the air conditioner was so loud that we couldn't even sleep the first night. Then we were moved to another room during the day the second day. The room was fine but at midnight the desk clerk came pounding on the door and tried to come in the room saying we were there and had not paid. We had the receipt where we had paid and all we got was "I'm sorry about that." We were then unable to sleep due to having had the door opened during a sound sleep. I wouldn't recommend this hotel to my worst enemy! Apparently the day desk clerk had not moved our room in the computer.
POINT PLEASANT, NEW JERSEY -- This was the most tense, uncomfortable, and nerve-wracking night I've ever spent in a motel or hotel. It's also the first time I've stayed in a motel/hotel and was not able to get to sleep at all; not even for a minute. We checked into the Quality Inn, Pt. Pleasant, NJ on 12/25, on a chilly, rainy Christmas Day. The room was small but clean and nicely furnished. It was very cold inside, however, and took several hours to warm up to a comfortable temperature. The bathroom remained uncomfortably cold during our entire stay. The heater in the room was noisy and kept kicking on/off frequently, and alternated between blowing warm air followed by blowing cold air each time the thermostat cycled off.
But enough about the room. We left in mid-afternoon to go spend the holiday with family. We returned to the room about 11:30 P.M. and shortly after that heard loud banging/thumping/crashing noises from the room next door. This continued for about 20 minutes and was followed by loud and repeated pounding at the door of that room. When I looked out to see what was going on, the police were there and said they were trying to get the occupant to open the door, and get the situation resolved. I am not sure if they ever got the person to open the door, but my husband looked out shortly after that and the police were going into the lobby toward the front desk.
After the police left, the noises continued all night -- constant crashing and banging of items against the wall, the sound of someone repeatedly rummaging through their personal items, and repeated opening and loud slamming of the door. The occupant seemed to keep leaving the room about every 1/2 hour to 45 minutes, and then would return shortly afterwards and start tossing things around again. At one point in the wee hours, a car arrived. I heard a female voice in the parking lot and then in the room. After about 30 minutes, she left. The noise kept until about 6:00 a. m., when I finally gave up trying to sleep and got up to get ready to leave.
I considered calling the police again myself, or the front desk, but the neighbor had already been reported by someone else and nothing had been done. Whatever this person was up to, the management didn't seem to care, and I didn't want to draw attention to us and have to spend the night there with a neighbor who was angry with us.
I spoke with the man at the front desk before leaving, and he said we should have called to request a new room. Let's see... get out of bed in the middle of the night, get my husband out of bed, arrange for a new room, get dressed, gather our belongings from various places around the room/bathroom, repack them, move (in the middle of the night, in winter and the pouring rain) to a new room that was probably just as cold as the first one, then try to warm that room up and get settled again so we could go back to bed. I would not have gotten to sleep in time to get any rest, even if we had moved.
Don't bother with this place unless your plans include staying awake all night.
RIPLEY, MICHIGAN -- Recently we stayed at a Quality Inn in Ripley, WV and we found the hotel very lacking in condition. Our room had an [odor] to it; the toilet ran and wobbled; the carpet had stains in it. The breakfast was cold and unattended. The eating area was dirty... and definitely needed repair in spots. We do not recommend this hotel to anyone.
WICKENBURG, ARIZONA -- Was our very FIRST experience using Priceline.com to book our weekend stay. We will never again use PRICELINE.COM to book a hotel. The hotel choice selected was at Quality Inn and was the worst experience we had ever had. In the room Not all the lights worked. My granddaughter and I fell while taking a shower. The bathmat in the tub was not properly attached to the bathtub. I had just gotten out of the shower and got the grandkids into shower when the smoke alarm went off. There was a swarm of bees at the pool, vending machine's NOT properly with all the item selections listed, snack machine - chip bag got stuck in the coil.
We requested to be moved to a different room and explained what had happened to the Hotel Manager, **, while taking our shower and he was willing to us move only after being having a verbal exchange with us about the room. I also informed him of the bees at the pool. His reply was - "This time of year there are bees all over town, by the pool and even at residential pools.” He further stated, they've had beekeepers out and they are not able to identify where the bees are coming from and have even sprayed for the bees.
When I informed him of the vending machine not having the items I had selected, he got defensive and said, "There is nothing he could do about that, because the machine belongs to COKE." His face got red and was a little angry. The Front Desk Clerk then informed him of the issue with the snack machine that the chip bag had not dispensed. He started down the hall to see for himself and as he went past the housekeeping ladies, I heard him grumbling about us. I then heard someone whisper to him shhhh because, I was following behind him and the front-desk clerk. I then yelled at him saying I could hear him.
MYSTIC, COLORADO -- Our experience was horrific. The fire alarm went off at 2:30 AM. **, the Front Office Manager, went down the hall, banging on doors, telling people to evacuate. The situation was very chaotic and we were given no information. I spoke to a girl who worked at the front desk and she said that she printed out a guest list before she went outside. However, there was no roll call taken so there was no way to tell if some people were still inside their rooms. If this had been a real disaster, this information would have been necessary.
We went out the closest door - it was propped open with a large red plastic gas can. This is so dangerous, had there been a real fire! When we went out, people were shouting to leave the door propped open. It was freezing, standing outside for over a half hour without a jacket. Waiting in the car was not an option, as we went out without the car keys and were told not to go back inside the motel. When we finally came back inside, the hall was filled with the stench of cigarette smoke, as people were smoking by the door.
Housekeeping was not up to the Choice Hotels standards. When we checked in, there was an open bag of candy and an open bottle of soda in the room. I brought these to the front desk and was told that they would tell housekeeping. The bathroom sink faucet was corroded and had several hairs on it. The toilet seat was stained. There were nail clippings and other white particles on the carpet. There was a huge amount of dust in corners and along the baseboard. The electrical was not safe, as the microwave, refrigerator, and coffee maker were all plugged into the same outlet. The coffee maker did not work; it kept shutting off every thirty seconds.
On 4/15/2013, I wrote an email to customer service at Choice Hotels. Two days later, I received a phone message asking me to call back, and when I did, ** gave me the email address of **, the General Manager and said that he would be contacting me. As of this date, this has not happened. Instead, he gave my email to **, the front desk manager. I had asked for a refund, but was only given a credit for fifteen dollars.
I understand that the fire alarm going off was not the motel's fault. However, the way they handled it, certainly, was their responsibility and fault. Also, the maintenance and housekeeping issues were not at all addressed by Mr. **. I will certainly think twice before staying at another Choice Hotels'.