GALVESTON, TEXAS -- Room was nice and a great view of the water. Breakfast was OK for being a free meal. The only problem was with the room service. One afternoon, I came back to change clothes and placed the Do Not Disturb Sign on the door for 10 minutes. I came back after 6 pm and the room was dirty and no clean towels. When I asked the front desk why I didn't receive room service, they responded that the record showed do not disturb was on my door. The maids were in the next room when I left and removed the sign.
When I told the desk clerk that I was only in the room for ten minutes, she stated that if the sign is on the door, they don't have to check back. I told her I felt that was not an acceptable practice and she ignored me and never bothered to offer towels or anything else. So, what was a nice hotel and a great value left a bad impression and no hospitality at all.
PHEONIX, ARIZONA -- Advertised a heated pool and said it would be fixed as soon as they could. Was there 5 days and still wasn't fixed. Also told that it was broken before we got there and that the guy had been working on it all week. If he couldn't fix it within a day, they could have called in a pool guy to do it. I took my grandkids with me, meaning no pool, then I had to listen to them scream about it all the time we were there. Night manager said she would talk to the manager about a reduced rate and when we talked to her, she said she wouldn't do it, that it wasn't a good enough reason to do it.
Also, try to change up your continental breakfast - same thing everyday. Try something different once in a while. I like Choice Hotels but may be forced to try someone else. Seems like its only with Quality Suites that I have this problem. Stayed at Comfort Suites with no problems.
SAINT AUGUSTINE, FLORIDA -- I did a search on Orbitz for a non-smoking room. I made and paid for reservations at a hotel. Upon arriving at the hotel, I was informed that they do not have non-smoking rooms. I tried to cancel my reservation then, but the hotel said I had to cancel through Orbits. So I went online and canceled my reservation with Orbitz and expected a refund on the next business day (Monday 6/13/11).
On Tuesday (6/14/11), not having received a refund, I called Orbitz and asked for a refund. They had to contact the hotel manager to gain approval for the refund. The hotel manager was not available, so Orbitz asked me to call back on Wednesday. I called Orbitz back on Wednesday (6/15/11) and was informed by ** that the Hotel manager declined the refund. I feel that since Orbitz allowed a reservation to be made that was not fulfilling my request, they should be responsible for the refund. So I asked to speak with **'s supervisor of.
While I was speaking with **'s Orbitz supervisor, **, I was informed that the hotel absolutely refused to refund me and there was nothing she could do to refund me. So I asked to speak with someone who can give me a full refund. ** then transferred me to **, who again informed me that there was no way she could give me a full refund. However, she did offer a 49% refund. I explained to her that this is not acceptable and I would like a full refund. I requested to speak with her supervisor and was informed that she is the highest person I am going to get today. After going around in circles, she offered to call the Hotel manager, yet again.
I have now been on the phone for 43 minutes. She came back and informed me that there was absolutely no possible way to get a full refund. She did offer up to 75%, but nothing more. I declined the 75% refund because I paid 100% and I expect 100% for services not rendered. I did get their corporate address and Customer Relations email address, I intend on using both. Here they are, in case anyone else would like to have it: Orbitz, 500 W. Madison, Ste 1000, Chicago, IL 60661 - customerrelations@Orbitz.com.
The hotel was Quality Inn Historic District, 1111 N. Ponce De Leon Blvd., Saint Augustine, FL 32084 - (904) 824-5554. On 6/21, I did receive my full refund from Orbitz as a "one time exception". However, the hotel did not act in good faith at all.
RUTHERGLEN VA -- Stayed in the Quality Inn on June 11. Checked out the Sat. of June 12, 2011. It was a surprise Graduation party for my cousin who finished high school and was not looking for paying a high rate for a 3 day stay at a hotel. Checked into this Quality Inn and should have known we made a poor error in judgment. One the receptionist said that staff was short, the rooms are OK. OK, meaning half clean or semi clean or just nasty. So had no choice. I was with ma and dad they were paying for the room. I just steeled myself and said this is going to be a long night.
The room was not vacuumed. This weird slime was in the bottom of the bathtub, and dad has this rash on the bottom of his feet now. But there is more, whoever had the room before had dogs in the bed. You could smell the doggy smell in the comforter and blanket. I like dogs but not when the dog pees in the bed which is how it smelled. The TV was broken and didn't work. The chairs had gum, and to make it worse, I forgot to take pictures of the room to post on this site.
The receptionist said that no other rooms were available, meaning that people were checking out of their nasty rooms. The couple in the room next to us just finished yelling to the other people watching them, to check out of their nasty rooms. So it was a long night. I slept sideways on the bed, the pillows and rest of bedding on the floor. I was half hoping that for what my parents paid, we, at least, get a half a decent room. Not happening but at least the place had a pool, but that was closed as well, something about the water.
But woke up and we checked out and stayed at Comfort Inn which was Great!!! Nice and clean!!! Not to make this review too long. The Restaurant next to Quality Inn called Auntie's Sarah's wasn't great either. Walked in, ordered a burger. It came half done. Sent it back and it came back burnt, so I gave up and ordered from one of the pizza menus on the front desk.
CARLISLE, PENNSYLVANIA -- FIRST THING: NEVER STAY AT THE QUALITY INN IN CARLISLE PA, UNLESS YOU LIKE SLEEPING WITH BED BUGS! My husband and I were traveling back from Florida and were trying to make it home to Maine in as little time as possible. We chose the easiest routes, and to ensure safe travel planned, to stay overnight on one night at a respectable hotel. This was a great idea but took the worst turn once we laid down in the hotel's bed to sleep. Since we were so very tired, we simply brushed our teeth and went to bed.
After 3.5 hours of being in the bed, I was beginning without realizing it to have a serious allergic reaction from… "BED BUG BITES!!!” By 5 in the morning, I was almost unable to take in a decent breath. My husband apparently had been trying to ask me during the night "Are you OK? You sound like you are having a rough night's sleep." I was unable to think clearly enough to understand what was happening. Finally, he woke me, got me up and out of the bed when we both noticed the serious redness all over my body, one eye almost totally shut from swelling and oh yeah, the fact that I was having a very hard time to breathe.
He wanted to take me immediately to a hospital, but we did not have time. Fortunately, it was allergy season and I had both liquid and pill form benadryl. I immediately took the medication and called for info on how much I could take for such a serious reaction. I was fortunate, but once I could breathe better, we decided to pull back the sheets on our bed since we had seen a segment on NBC and SHOCK… all the signs were there!!! BED BUGS… I paid a high price for not checking first.
We will NEVER again stay at a Quality Inn, Choice Hotels, Sleep Inn or anything affiliated with this company because they simply responded to my complaint with “Sorry, hope you try us again!” Really, not even a refund was offered, not even a discount for such a horrible incident!!! So, consider where you stay and please google bed bugs and the signs so that no one you love has this experience.
We stopped at this hotel during our drive from Texas to Florida. Within the first five minutes of our arrival, our toilet wouldn't flush. So I called the front desk and was told that someone would be up to plunge the toilet. When I asked if this would be a problem, the whole stay I was very rudely told that "Ma'am, this is obviously a hotel and we obviously use a lot of water and have many toilets flushing, so this occurs at times." The man comes up, plunges the toilet and leaves… problem solved… Nope.
When we woke up the next morning at 7 am the toilet still does not work. When I called the front desk and spoke to the manager (**), I was told that there was nobody to fix the toilet and that there was nobody to bring a plunger up to the room. He suggested that my family either use the bathroom in the lobby or send someone to get the plunger from the front desk and plunge the toilet ourselves. I took the stairs downstairs (the elevator didn't work) and went to the front desk to get the plunger.
The manager (**) was at the front desk and when I told him that our stay had been not worth the $100 charged, he pointed his finger in my face while leaning over the counter and yelled at me. He yelled so loud that people were coming to see what was going on and asking if I was okay. At this point, I ran upstairs and told my husband and my son that we were not staying until checkout and we left then. On our way out the door, my husband stopped at the desk to check out and to return the hotel's plunger. He asked ** why he would yell at me like he did and **'s response was to yell at him also and call him curse names.
Needless to say, we called the main number for the hotel chain and made a complaint and were told that we would have to have any compensation made from the owner of that hotel. We've never heard from the owner after several attempts to contact him and leaving messages and faxes for him to contact us. The customer relations department for the corporation has apologized and offered up $75 coupon for our next stay at Quality Inn but we have turned down this offer… Believe me, we will never stay at another Quality Inn or any other hotel that is in that chain.
RIPLEY, MICHIGAN -- Recently we stayed at a Quality Inn in Ripley, WV and we found the hotel very lacking in condition. Our room had an [odor] to it; the toilet ran and wobbled; the carpet had stains in it. The breakfast was cold and unattended. The eating area was dirty... and definitely needed repair in spots. We do not recommend this hotel to anyone.
PENSACOLA, FLORIDA -- The room I was assigned had bed bugs. There were mice in the room. There was no hot water in the shower. I stay in a lot of Choice Hotels and this was by far the worst. Do not stay at this hotel. The staff was also rude and arrogant.
STRATFORD,06615, CONNECTICUT -- Friendliness from the moment we entered the lobby. Hotel immaculate and I couldn't find a fault. The manager or owners, two men at the desk, so friendly. We gave the place a ten!! Would definitely stay there again. I always know I will be served with the utmost best they can give.