Quality Inns, Suites & Hotels - Page 2

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1.8 out of 5, based on 13 ratings and
36 reviews & complaints.

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Heated Pool My Butt
Posted by on
Rating: 1/51
PHEONIX, ARIZONA -- Advertised a heated pool and said it would be fixed as soon as they could. Was there 5 days and still wasn't fixed. Also told that it was broken before we got there and that the guy had been working on it all week. If he couldn't fix it within a day they could have called in a pool guy to do it.

I took my gradkids with me meaning no pool then I had to listen to them scream about it all the time we were there. Night manager said she would talk to the manager about a reduced rate and when we talked to her she said she wouldn't do it, that it wasn't a good enough reason to do it.

Also try to change up your continental breakfast same thing every day. Try something different once in a while. I like choice but may be forced to try someone else. Seems like its only with Quality Suites that I have this problem. Stayed at Comfort Suites with no problems.
     
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Bad customer service
Posted by on
SAINT AUGUSTINE, FLORIDA -- I did a search on Orbitz for a non-smoking room. I made and paid for reservations at a hotel. Upon arriving at the hotel, I was informed that they do not have non-smoking rooms. I tried to cancel my reservation then, but the hotel said I had to cancel through Orbits. So I went online and canceled my reservation with Orbitz and expected a refund on the next business day (Monday 6/13/11).

On Tuesday (6/14/11), not having received a refund, I called Orbitz and asked for a refund. They had to contact the hotel manager to gain approval for the refund. The hotel manager was not available, so Orbitz asked me to call back on Wednesday.

I called Orbitz back on Wednesday (6/15/11) and was informed by Harrison that the Hotel manager declined the refund. I feel that since Orbitz allowed a reservation to be made that was not fulfilling my request, they should be responsible for the refund. So I asked to speak with Harrison's supervisor of.

While I was speaking with Harrison's Orbitz supervisor, Gretchen, I was informed that the hotel absolutely refused to refund me and there was nothing she could do to refund me. So I asked to speak with someone who can give me a full refund.

Gretchen then transferred me to Angelina, who again informed me that there was no way she could give me a full refund. However, she did offer a 49% refund. I explained to her that this is not acceptable and I would like a full refund. I requested to speak with her supervisor and was informed that she is the highest person I am going to get today. After going around in circles, she offered to call the Hotel manager, yet again.

I have now been on the phone for 43 minutes. She came back and informed me that there was absolutely no possible way to get a full refund. She did offer up to 75%, but nothing more.

I declined the 75% refund because I paid 100% and I expect 100% for services not rendered.

I did get their corporate address and Customer Relations email address, I intend on using both. Here they are, in case anyone else would like to have it.

Orbitz
500 W. Madison, Ste 1000
Chicago, IL 60661

customerrelations@Orbitz.com

The hotel was:
Quality Inn Historic District
1111 N. Ponce De Leon Blvd
Saint Augustine, FL 32084
(904) 824-5554


On 6/21, I did receive my full refund from Orbitz as a "one time exception". However, the hotel did not act in good faith at all.
     
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Quality Inn You will get exactly 49.95 service no more no less!!!!
Posted by on
RUTHERGLEN VA -- Stayed in the Quality Inn on June 11 checked out the sat. of June 12, 2011.It was a surprise Graduation party for my cousin who finished high school and was not looking for paying a high rate for a 3 day stay at a hotel. Checked into this Quality Inn and should have known we made a poor error in judgment. One the receptionist said that staff was short, the rooms are OK. OK meaning half clean or semi clean or just nasty. So had no choice I was with ma and dad they were paying for the room, I just steeled myself and said this is going to be a long night.

The room was not vacuumed this weird slime was in the bottom of the bathtub, and dad has this rash on the bottom of his feet now. But there is more, whoever had the room before had dogs in the bed. You could smell the doggy smell in the comforter and blanket. I like dogs but not when the dog pees in the bed which is how it smelled. The TV was broken and didn't work. The chairs had gum and to make it worse I forgot to take pictures of the room to post on this site.

The receptionist said that no other rooms were available meaning that people were checking out of their nasty rooms. The couple in the room next to us just finished yelling to the other people watching them, to check out of their nasty rooms. So it was a long night. I slept sideways on the bed the pillows and rest of bedding on the floor. I was half hoping that for what my parents paid we at least get a half a decent room, not happening but at least the place had a pool, but that was closed as well, something about the water.

But woke up and we checked out and stayed at comfort Inn which was Great!!!!! Nice and clean!!!


Not to make this review to long the Restaurant next to Quality Inn called Auntie's Sarah's wasn't great either. Walked in ordered a burger it came half done sent it back and it came back burnt, so I gave up and ordered from one of the pizza menus on the front desk.
     
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Stay could have ended up in tragedy
Posted by on
CARLISLE, PENNSYLVANIA -- FIRST THING: NEVER STAY AT THE QUALITY INN IN CARLISLE PA, UNLESS YOU LIKE SLEEPING WITH BED BUGS!

My husband and I were traveling back from Florida and were trying to make it home to Maine in as little time as possible. We chose the easiest routes and to ensure safe travel planned to stay overnight on one night at a respectable hotel. This was a great idea but took the worst turn once we laid down in the hotel's bed to sleep. Since we were so very tired we simply brushed our teeth and went to bed. After 3.5 hours of being in the bed, I was beginning without realizing it to have a serious allergic reaction from........ "BED BUG BITES"!!!!! by 5 in the morning I was almost unable to take in a decent breath. My husband apparently had been trying to ask me during the night "are you OK?, You sound like you are having a rough night's sleep"....... I was unable to think clearly enough to understand what was happening. Finally, he woke me, got me up and out of the bed when we both noticed the serious redness all over my body, one eye almost totally shut from swelling and oh yeah, the fact that I was having a very hard time to breathe.
He wanted to take me immediately to a hospital, but we did not have time. Fortunately it was allergy season and I had both liquid and pill form benadryl. I immediately took the medication and called for info. on how much I could take for such a serious reaction. I was fortunate, but once I could breathe better, we decided to pull back the sheets on our bed since we had seen a segment on NBC and SHOCK.......... all the signs were there!!!!! BED BUGS......... I paid a high price for not checking first. We will NEVER again stay at a Quality Inn, Choice Hotel, Sleep Inn or anything affiliated with this company because they simply responded to my complaint with sorry hope you try us again! Really, not even a refund was offered, not even a discount for such a horrible incident!!!! So, consider where you stay and please google bed bugs and the signs so that no one you love has this experience.
     
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DON'T STAY HERE
Posted by on
WE STOPPED AT THIS HOTEL DURING OUR DRIVE FROM TEXAS TO FLORIDA. WITHIN THE FIRST FIVE MINUTES OF OUR ARRIVAL OUR TOLIET WOULDN'T FLUSH SO I CALLED THE FRONT DESK AND WAS TOLD THAT SOMEONE WOULD BE UP TO PLUNGE THE TOLIET. WHEN I ASKED IF THIS WOULD BE A PROBLEM THE WHOLE STAY I WAS VERY RUDELY TOLD THAT " MAA'M, THIS IS OBVIOUSLY A HOTEL AND WE OBVIOUSLY USE A LOT OF WATER AND HAVE MANY TOLIETS FLUSHING, SO THIS OCCURS AT TIMES" THE MAN COMES UP, PLUNGES THE TOLIET AND LEAVES.....PROBLEM SOLVED.....NOPE......WHEN WE WOKE UP THE NEXT MORNING AT 7AM THE TOLIET STILL DOES NOT WORK. WHEN I CALLED THE FRONT DESK AND SPOKE TO THE MANAGER (SUNNY) I WAS TOLD THAT THERE WAS NOBODY TO FIX THE TOLIET AND THAT THERE WAS NOBODY TO BRING A PLUNGER UP TO THE ROOM. HE SUGGESTED THAT MY FAMILY EITHER USE THE BATHROOM IN THE LOBBY OR SEND SOMEONE TO GET THE PLUNGER FROM THE FRONT DESK AND PLUNGE THE TOLIET OURSELF. I TOOK THE STAIRS DOWNSTAIRS (THE ELEVATOR DIDN'T WORK) AND WENT TO THE FRONT DESK TO GET THE PLUNGER. THE MANAGER (SUNNY) WAS AT THE FRONT DESK AND WHEN I TOLD HIM THAT OUR STAY HAD BEEN NOT WORTH THE $100 CHARGED HE POINTED HIS FINGER IN MY FACE WHILE LEANING OVER THE COUNTER AND YELLED AT ME. HE YELLED SO LOUD THAT PEOPLE WERE COMING TO SEE WHAT WAS GOING ON AND ASKING IF I WAS OKAY. AT THIS POINT I RAN UPSTAIRS AND TOLD MY HUSBAND AND MY SON THAT WE WERE NOT STAYING UNTIL CHECKOUT AND WE LEFT THEN. ON OUR WAY OUT THE DOOR, MY HUSBAND STOPPED AT THE DESK TO CHECK OUT AND TO RETURN THE HOTEL'S PLUNGER HE ASKED SUNNY WHY HE WOULD YELL AT ME LIKE HE DID AND SUNNY'S RESPONSE WAS TO YELL AT HIM ALSO AND CALL HIM CURSE NAMES. NEEDLESS TO SAY WE CALLED THE MAIN NUMBER FOR THE HOTEL CHAIN AND MADE A COMPLAINT AND WERE TOLD THAT WE WOULD HAVE TO HAVE ANY COMPENSATION MADE FROM THE OWNER OF THAT HOTEL. WE'VE NEVER HEARD FROM THE OWNER AFTER SEVERAL ATTEMPTS TO CONTACT HIM AND LEAVING MESSAGES AND FAXES FOR HIM TO CONTACT US. THE CUSTOMER RELATIONS DEPARTMENT FOR THE CORPORATION HAS APOLOGIZED AND OFFERED UP $75 COUPON FOR OUR NEXT STAY AT QUALITY INN BUT WE HAVE TURNED DOWN THIS OFFER....BELIEVE ME, WE WILL NEVER STAY AT ANOTHER QUALITY INN OR ANY OTHER HOTEL THAT IS IN THAT CHAIN....
     
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Bed Bugs,mice in Room,no Hot Water in Shower
Posted by on
Rating: 1/51
PENSACOLA, FLORIDA -- The room I was assigned had bed bugs.There were mice in the room.There was no hot water in the shower.I stay in a lot of Choice Hotels and this was by far the worst.Do not stay at this hotel.The staff was also rude and arrogant.
     
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Wonderful
Posted by on
Rating: 5/51
STRATFORD,06615, CONNECTICUT -- Friendliness from the moment we entered the lobby, hotel immaculate and I couldn't find a fault. The manager or owners, two men at the desk, so friendly. . We gave the place a ten!! Would def stay there again, I always know I will be served with the utmost best they can give.
     
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Nasty Room
Posted by on
Rating: 1/51
VA BEACH, VIRGINIA -- Refrigerator was badly scratched and rusted, guest directory was dirty and scruffed, very old TV, small microwave started beeping at 3AM [had to unplug] Black spots on sheets. Room 123 on Thursday Aug 1 Room appeared dirty
     
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Pass By and Choose Another
Posted by on
EMPORIA, VIRGINIA -- Got in late for an overnight on business trip a couple weeks ago. Lady at desk extremely rude and difficult to understand. Guy behind her never steps in to help. Both may be the owners as both were there again the next morning for check out, except she was wearing a different shirt. They served a cheesy Continental breakfast, and then (same lady) puts away the limited spread before breakfast time was even done. Like heaven forbid you may want something too close to the time they want to clean up.

Place was a bit run down too. Price is nothing special and there are at least 5 other travel hotel chains within walking distance.
     
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Wonderful check-in experience
Posted by on
MOBILE, ALABAMA -- After having an absolutely terrible day with respect to customer service, I ended up needing a hotel. I arrived via taxi at Quality Inn because I get a discount at Choice hotels thanks to a membership I have with a qualifying organization, and because I had a dog with me. I informed the lady working at the counter that I was unable to make the reservation on my smart phone to qualify for the discount, and asked if I could use the wi-fi in the lobby to do it on my laptop. She told me that she could just enter the discount manually, thus saving me even more headache than I already had. She was also extremely courteous and helpful with me, answering all my questions about the area. As a side note, the room is very nice as well, but this review was more about the customer service upon check-in.
     
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