Quality Inns, Suites & Hotels - Page 2

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1.8 out of 5, based on 13 ratings and
36 reviews & complaints.

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Hospitality?? I think not !!
Posted by on
Rating: 1/51
GALVESTON, TEXAS -- Room was nice and a great view of the water. Breakfast was OK for being a free meal. The only problem was with the room service. One afternoon I came back to change clothes and placed the Do Not Disturb Sign on the door for 10 minutes. I came back after 6pm and the room was dirty and no clean towels.
When I asked the front desk why I didn't receive room service they responded that the record showed do not disturb was on my door. The maids were in the next room when I left and removed the sign. When I told the desk clerk that I was only in the room for ten minutes she stated that if the sign is on the door they don't have to check back.
I told her I felt that was not an acceptable practice and she ignored me and never bothered to offer towels or anything else. So, what was a nice hotel and a great value left a bad impression and no hospitality at all.
     
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FoDaddy19 on 2012-10-13:
If the maids were in the room next door then it's probable that they saw the sign on the door, and simply skipped your room, can't fault them for that, the do not disturb sign was on display so they didn't disturb you. Given the time frame involved with the maids, they don't have time to check back with every room that had a do not disturb sign on it during their cleaning. I do think that the front desk should've given you new towels though. But it's not the hotel's fault you decided to put to put the DND sign on your door. Housekeeping simply followed protocol and even made a note that the DND sign was on your door. This is just a case of unfortunate timing mostly though.

Alternatively, if the housekeeping crew was in the next room over you could've simply just stuck your head in the door and mentioned that you would like to have your room cleaned. That probably would've solved the issue right then and there.
ontario_girl on 2012-10-17:
I'm a housekeeper in a hotel and if we see a DND sign on a door, we skip the room and move on. If we're feeling generous, we can check back, but we are not required to. In addition, the issue with checking back and finding the DND sign off the door is that some clients assume once we have passed the room, we are not returning and they take the sign off, thinking we are gone. They still don't want service but they take the sign down anyway. So if we go in to clean the room, the client then gets angry and upset that we were in their room when they didn't want us to be.
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Never Again!
Posted by on
Rating: 4/51
RAWLINS, WYOMING -- I found several slices of fresh bread in a dresser drawer; melted ice left in ice bucket spilled all over when I tried to pull it off the cabinet; in the basket with the fresh coffee packets was a dried out, previously used coffee filter.

Whenever I travel I have used Choice Hotels, most of which have been great. This Comfort Inn is disgusting. Grounds are not kept up with weeds growing out of the driveway and in various areas that are supposed to be flower beds. The room itself was acceptable but not real clean. Guess you get what you pay for at $71.00 a night.
     
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jonthethird on 2012-07-15:
Always check TripAdvisor before selecting a hotel. they offer reports from people who have actually stayed at the hotel.

In this case, the place seems to rate one on a one to five scale.
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Heated Pool My Butt
Posted by on
Rating: 1/51
PHEONIX, ARIZONA -- Advertised a heated pool and said it would be fixed as soon as they could. Was there 5 days and still wasn't fixed. Also told that it was broken before we got there and that the guy had been working on it all week. If he couldn't fix it within a day they could have called in a pool guy to do it.

I took my gradkids with me meaning no pool then I had to listen to them scream about it all the time we were there. Night manager said she would talk to the manager about a reduced rate and when we talked to her she said she wouldn't do it, that it wasn't a good enough reason to do it.

Also try to change up your continental breakfast same thing every day. Try something different once in a while. I like choice but may be forced to try someone else. Seems like its only with Quality Suites that I have this problem. Stayed at Comfort Suites with no problems.
     
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Venice09 on 2012-03-21:
This may be a dumb question, but why would you need a heated pool in Phoenix, Arizona? Were you able to use the pool unheated?
trmn8r on 2012-03-21:
Venice - it is 49 degrees in Phoenix at 6:45am, so it obviously gets chilly at night. It is in the 80's during the day. I am assuming that in the mornings the pool would be quite cold, and possibly late in the evening.
Anonymous on 2012-03-21:
I scraped ice off my windshield yesterday morning. Yeah, it gets cold here at night
Venice09 on 2012-03-21:
I was assuming the pool was not open at night, and that kids wouldn't be in a pool at 6:45 a.m. It's so warm here in New York that I figured a heated pool wouldn't be necessary in Phoenix. But as I said, maybe it was a dumb question.
trmn8r on 2012-03-21:
That is true, but the temp at 6:45am isn't the entire point...

If it is 49 degrees at 6:45am, at what time of the morning or afternoon will the water temperature be comfortable? I don't know the answer, but my guess is at least noontime.

It isn't a dumb question.
Anonymous on 2012-03-21:
The past few days were cold here. It was in the 50's on Sunday and Monday and in the 60's yesterday. If the OP was here this weekend, I can see why they were upset that the pool wasn't heated. It's supposed to finally warm up today
Venice09 on 2012-03-21:
I'll switch places with you, yaya. It's too warm here!
Anonymous on 2012-03-21:
It's too cold here! I leave for work at 4:45 am and I'm freezing even with my heater on full blast.
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Pass By and Choose Another
Posted by on
EMPORIA, VIRGINIA -- Got in late for an overnight on business trip a couple weeks ago. Lady at desk extremely rude and difficult to understand. Guy behind her never steps in to help. Both may be the owners as both were there again the next morning for check out, except she was wearing a different shirt. They served a cheesy Continental breakfast, and then (same lady) puts away the limited spread before breakfast time was even done. Like heaven forbid you may want something too close to the time they want to clean up.

Place was a bit run down too. Price is nothing special and there are at least 5 other travel hotel chains within walking distance.
     
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Churro on 2011-11-08:
These big hotel holding companies like Choice Hotels enforce absolutely no quality standards on their brands. That's why I stick with Marriott properties or in a pinch Hilton.

Good review Slim.
Old Timer on 2011-11-08:
Last Choice property we stayed at was in Cedar City Utah at the Comfort Suites. The room and the entire place smelled like dog piss. I was tired and had to drive all the way to L.A. the next day so we stayed. Never again.

Good info and review.
Nohandle on 2011-11-08:
You never know about these chain places. It seems to always be about particular locations. At one time one lost his franchise, no matter the cost, if certain standards weren't followed. It's almost a guessing game now for the customer.
Anonymous on 2011-11-10:
The assumption that they were the owners is probably fairly accurate. The norm is that they actually live in a section directly behind the reception area. Which also explains why you quite often smell the aroma of their native cooking lingering in the lobby.

I suppose this also cuts back on manpower to run the front desk, maintenance, etc...but in return they are usually suffering from sleep deprivation, and accounts for their cheery disposition.

The one exception is at a Choice hotel I stayed at in Santa Fe, NM. I believe it was the Comfort Inn? It is located on Cerrillos Rd, and was one of the nicest mid price range hotels I have ever stayed in. Although it too was staffed by the owners 24/7, they were polite, had a fully stocked breakfast bar, and the entire motel looked and smelled immaculate.

Good review Slimjim!
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Stay could have ended up in tragedy
Posted by on
CARLISLE, PENNSYLVANIA -- FIRST THING: NEVER STAY AT THE QUALITY INN IN CARLISLE PA, UNLESS YOU LIKE SLEEPING WITH BED BUGS!

My husband and I were traveling back from Florida and were trying to make it home to Maine in as little time as possible. We chose the easiest routes and to ensure safe travel planned to stay overnight on one night at a respectable hotel. This was a great idea but took the worst turn once we laid down in the hotel's bed to sleep. Since we were so very tired we simply brushed our teeth and went to bed. After 3.5 hours of being in the bed, I was beginning without realizing it to have a serious allergic reaction from........ "BED BUG BITES"!!!!! by 5 in the morning I was almost unable to take in a decent breath. My husband apparently had been trying to ask me during the night "are you OK?, You sound like you are having a rough night's sleep"....... I was unable to think clearly enough to understand what was happening. Finally, he woke me, got me up and out of the bed when we both noticed the serious redness all over my body, one eye almost totally shut from swelling and oh yeah, the fact that I was having a very hard time to breathe.
He wanted to take me immediately to a hospital, but we did not have time. Fortunately it was allergy season and I had both liquid and pill form benadryl. I immediately took the medication and called for info. on how much I could take for such a serious reaction. I was fortunate, but once I could breathe better, we decided to pull back the sheets on our bed since we had seen a segment on NBC and SHOCK.......... all the signs were there!!!!! BED BUGS......... I paid a high price for not checking first. We will NEVER again stay at a Quality Inn, Choice Hotel, Sleep Inn or anything affiliated with this company because they simply responded to my complaint with sorry hope you try us again! Really, not even a refund was offered, not even a discount for such a horrible incident!!!! So, consider where you stay and please google bed bugs and the signs so that no one you love has this experience.
     
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MDSasquatch on 2010-04-27:
Thanks for the information; I am going to PA next week for a wedding and will definitely avoid this place and all their others.
Anonymous on 2010-04-27:
I've always held the position that #@$% happens in life. Food orders miscooked, luggage misplaced, and bed bugs in your case. No one, or no chain, for that matter is perfect. But what amazes me is the company's lack of effort in doing anything to resolve your unpleasant stay. At least make things right in order to retain the loyalty of the customer. Perhaps, as stated, a discount, refund, or something along those lines. I'm a little upset when an restaurant order of mine is cooked wrong, but as long as they are willing to make it right, then I'll return. Thanks for the informative post.
bruce2954 on 2011-02-28:
What was so important that you couldn't go to the hospital? If you went to the emergency room, they would've been responsible. You also could've sued them for pain and suffering. You also could dispute the charge on your credit card. You shouldn't let them get away with it.
jktshff1 on 2011-02-28:
Here is a link to the bedbug registry. You might want to check it when you travel.
http://bedbugregistry.com/
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DON'T STAY HERE
Posted by on
WE STOPPED AT THIS HOTEL DURING OUR DRIVE FROM TEXAS TO FLORIDA. WITHIN THE FIRST FIVE MINUTES OF OUR ARRIVAL OUR TOLIET WOULDN'T FLUSH SO I CALLED THE FRONT DESK AND WAS TOLD THAT SOMEONE WOULD BE UP TO PLUNGE THE TOLIET. WHEN I ASKED IF THIS WOULD BE A PROBLEM THE WHOLE STAY I WAS VERY RUDELY TOLD THAT " MAA'M, THIS IS OBVIOUSLY A HOTEL AND WE OBVIOUSLY USE A LOT OF WATER AND HAVE MANY TOLIETS FLUSHING, SO THIS OCCURS AT TIMES" THE MAN COMES UP, PLUNGES THE TOLIET AND LEAVES.....PROBLEM SOLVED.....NOPE......WHEN WE WOKE UP THE NEXT MORNING AT 7AM THE TOLIET STILL DOES NOT WORK. WHEN I CALLED THE FRONT DESK AND SPOKE TO THE MANAGER (SUNNY) I WAS TOLD THAT THERE WAS NOBODY TO FIX THE TOLIET AND THAT THERE WAS NOBODY TO BRING A PLUNGER UP TO THE ROOM. HE SUGGESTED THAT MY FAMILY EITHER USE THE BATHROOM IN THE LOBBY OR SEND SOMEONE TO GET THE PLUNGER FROM THE FRONT DESK AND PLUNGE THE TOLIET OURSELF. I TOOK THE STAIRS DOWNSTAIRS (THE ELEVATOR DIDN'T WORK) AND WENT TO THE FRONT DESK TO GET THE PLUNGER. THE MANAGER (SUNNY) WAS AT THE FRONT DESK AND WHEN I TOLD HIM THAT OUR STAY HAD BEEN NOT WORTH THE $100 CHARGED HE POINTED HIS FINGER IN MY FACE WHILE LEANING OVER THE COUNTER AND YELLED AT ME. HE YELLED SO LOUD THAT PEOPLE WERE COMING TO SEE WHAT WAS GOING ON AND ASKING IF I WAS OKAY. AT THIS POINT I RAN UPSTAIRS AND TOLD MY HUSBAND AND MY SON THAT WE WERE NOT STAYING UNTIL CHECKOUT AND WE LEFT THEN. ON OUR WAY OUT THE DOOR, MY HUSBAND STOPPED AT THE DESK TO CHECK OUT AND TO RETURN THE HOTEL'S PLUNGER HE ASKED SUNNY WHY HE WOULD YELL AT ME LIKE HE DID AND SUNNY'S RESPONSE WAS TO YELL AT HIM ALSO AND CALL HIM CURSE NAMES. NEEDLESS TO SAY WE CALLED THE MAIN NUMBER FOR THE HOTEL CHAIN AND MADE A COMPLAINT AND WERE TOLD THAT WE WOULD HAVE TO HAVE ANY COMPENSATION MADE FROM THE OWNER OF THAT HOTEL. WE'VE NEVER HEARD FROM THE OWNER AFTER SEVERAL ATTEMPTS TO CONTACT HIM AND LEAVING MESSAGES AND FAXES FOR HIM TO CONTACT US. THE CUSTOMER RELATIONS DEPARTMENT FOR THE CORPORATION HAS APOLOGIZED AND OFFERED UP $75 COUPON FOR OUR NEXT STAY AT QUALITY INN BUT WE HAVE TURNED DOWN THIS OFFER....BELIEVE ME, WE WILL NEVER STAY AT ANOTHER QUALITY INN OR ANY OTHER HOTEL THAT IS IN THAT CHAIN....
     
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Anonymous on 2009-06-23:
Hey, I'm just throwin it out there, but my guess is that there is more to this story.

I'd like to hear the manager's version of events.
dan gordon on 2009-06-23:
typing in all caps is very rude which is probably your style of conversation. When you complain to a corporation and you want compensation and they wish to keep you as a customer why shouldn't they offer you a very nice discount on your next stay so that you can see it was an individual mgr not the entire chain that was bad? If you just want $$ why should they care and its obvious by your post you just want to complain, so why try to please you?
BokiBean on 2009-06-23:
"WHEN I ASKED IF THIS WOULD BE A PROBLEM THE WHOLE STAY.." That kind of started the ball rolling. If you had been a little more friendly, and less aggressive, you might have gotten better service.
MSCANTBEWRONG on 2009-06-23:
While I may agree that the situation should have been handled more professionally and efficiently, I agree with the others. I think there's a lot more to this story and the OP most likely created the tone and manner in which the situation was handled.
madconsumer on 2009-06-23:
I agree missM. I would like to hear the other side of this story too.

er I mean the 'divine miss M.' our new m3c queen.
Anonymous on 2009-06-23:
I have seen some crazy stuff being a traveler so this is very believable. I would file a chargeback with my credit card and be done with it. Obviously the owner does not care.

We stayed at a hotel in Ozark Alabama a few years ago when my cousin died. We no more got into the room and turned on the light when the roaches started scattering. It was horrible. The manager claimed that "This close to the beach all hotels have bugs" (Ozark is about an hour and half from PCB). I disagreed. I have been to Panama City Beach every year for 25 years. Stayed right on the beach every time. NEVER had a roach in any condo, hotel room, or rental home.

I told him so and demanded a refund. Keep in mind now we never unpacked, went straight to the room, and back to the lobby. I will not stay where roaches are and refuse to carry the buggers home with me. He told my husband that he would not refund and if we didn't leave he would call the police and have him arrested for threatening him.

My husband has a license to carry and always has his gun on him in the manner that the state requires. The manager saw the gun on his hip and asked if he was a cop. When my husband said no, that he has a license to carry, the manager made the threat. My husband told him to call them.

When the police came, my husband immediately told the officer he was carrying a firearm and had a permit to carry as required by the state of Tennessee. He also showed him the permit and state to state carry manual he takes when we go out of state. It has the law for each state that partners with TN with our permit.

The cop just said OK, and asked what was up...long story short, cop said they get many complaints from this hotel, advised the manager since we had not even spent 5 minutes in the room to call the supervisor and request a refund authorization. The manager didn't look like he wanted to, so I told the cop never mind. I will call my CC company and file a complaint and a chargeback.

Manager called Super, we got check for refund. So yes, those hotels can be a bbbbbbb to stay at and deal with idiot managers.
TRAVIE on 2009-06-30:
sweber25 on 2009-07-10:
Well hmmm... What can I say to annoy the community. First of all you're lucky the guy came up to plunge the toilet, because personally I don't plunge toilets for guests. I don't mess around with biological fluids such as body waste as disease can be transmitted very easily. You plunge your toilet at home you plunge it at the room. I would be happy to bring you a plunger, but I'm not messing with it. As far as the manager going off on you that was VERY rude and he should not be in business!
BokiBean on 2009-07-10:
Actually sweber, that was a response that made total sense and was nicely put. You're going to have to try harder to annoy the community. :P
sweber25 on 2009-07-10:
Well I've been getting yelled at for calling people stupid so I'm trying to be nice
bruce2954 on 2011-02-28:
You can use the coupon at a Quality Inn that got a good review. Some are very positive.
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Bed Bugs,mice in Room,no Hot Water in Shower
Posted by on
Rating: 1/51
PENSACOLA, FLORIDA -- The room I was assigned had bed bugs.There were mice in the room.There was no hot water in the shower.I stay in a lot of Choice Hotels and this was by far the worst.Do not stay at this hotel.The staff was also rude and arrogant.
     
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Wonderful
Posted by on
Rating: 5/51
STRATFORD,06615, CONNECTICUT -- Friendliness from the moment we entered the lobby, hotel immaculate and I couldn't find a fault. The manager or owners, two men at the desk, so friendly. . We gave the place a ten!! Would def stay there again, I always know I will be served with the utmost best they can give.
     
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Nasty Room
Posted by on
Rating: 1/51
VA BEACH, VIRGINIA -- Refrigerator was badly scratched and rusted, guest directory was dirty and scruffed, very old TV, small microwave started beeping at 3AM [had to unplug] Black spots on sheets. Room 123 on Thursday Aug 1 Room appeared dirty
     
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E. Syracuse quality inn
Posted by on
E. SYRACUSE NY -- Very poor, blow it up and start over would be my advise.
     
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