DON'T STAY HERE
WE STOPPED AT THIS HOTEL DURING OUR DRIVE FROM TEXAS TO FLORIDA. WITHIN THE FIRST FIVE MINUTES OF OUR ARRIVAL OUR TOLIET WOULDN'T FLUSH SO I CALLED THE FRONT DESK AND WAS TOLD THAT SOMEONE WOULD BE UP ... read full review11 Replies - Latest reply on 02/28/2011
Poor Staff Management
SEATTLE, WASHINGTON -- My husband and I stayed at the Seattle Quality Inn and Suites during Bumbershoot. During the course of the evening large groups of young adults and youth were drinking and using drugs on the shared patio ... read full review4 Replies - Latest reply on 02/28/2011
ST LOUIS -- I got the best vacation deal from this site. we travel normally with our family and friends in summer together. We did a search on this site and happen to get a packaged deal for a week. Nice hotel with a good restaurant and bar inside the hotel. Breakfast was awesome as my kids enjoyed it. I love their pancakes with syrup. Pool was an extravaganza as it opens from outside in summer and kids spent lot of time swimming in pool.
3 Replies - Latest reply on 01/28/2012Add reply
Staff very warm and receptive and informative about the local area too.
ST LOUIS, MISSOURI -- We stayed in this hotel for 23 nights in June. It is in a perfect location to stay near airport as you get a bargain and it saves extra money for getting to Cardinals game for baseball games. The Metro Transit stops nearby, it comes all the way from the airport and costs very little money. Our room was very nice and clean. Our view was directly on to the adjacent office which made the room dark during the day. This didn't bother us as we were rarely in. For breakfast we went out towards the next door restaurant - very good. Conveniently Located with Clean & Spacious Room.
The staff was very friendly and courteous. Rooms seemed to be nice and new with new bedding program.
ASHLAND, KENTUCKY -- The Quality Inn at Ashland KY is located directly across from a railroad grade crossing. I was frequently awakened by very loud train whistles. Throughout the reservation process, I was not made aware of the railroad crossing until late arrival check-in at the hotel. They ask patrons to sign an acknowledgment that the motel is near a railroad depot. I complained to Choice Hotels. They referred me to Quality Inn manager [snip] who responded by letter stating, "We do not know the required scheduled of CSX. We are only aware that they sound their horns prior to entering the crossing by sounding with one short and two long horns, how loud we do not know."
4 Replies - Latest reply on 06/23/2009Add reply
[snip] should stay overnight and then she would know how often and how loud. Avoid this motel like the plaque.
Lack of Quality understated
ST. LOUIS-AIRPORT, MO. -- You would need to be desperate and not be able to find floor space in the airport to get your money's worth from this "Quality Inn"! The heater didn't work and it was 25 degrees outside, and about 45 ... read full review11 Replies - Latest reply on 01/28/2012
PIGEON FORGE, TENNESSEE -- We stayed at the Quality Inn in Pigeon Forge last week and had a miserable time. Rock hard beds, heat at 80 degrees or turn it off and freeze, no in between. There were 4 of us but we could only get 2 towels at a time without going to the office and we were there a week! They had a lot of people out at 7 am picking up leaves off the parking lot and sweeping the walks but no one to help clean rooms, etc.
8 Replies - Latest reply on 01/11/2008Add reply
The people on the desk were hostile to say the least and we saw someone different each day, all short tempered. I don't think they really want anyone to stay there!
FAIRVIEW, PENNSYLVANIA -- When I stayed at the Quality Inn in Fairview PA, it was terrible. The number of things that were wrong, unsafe, unhealthy, dirty and just bad is large. When I wrote the company, I got a good response from Choice hotels, but the manager of the hotel gave a maddening response. He made excuses for why some things were the way they were instead of taking responsibility. His message to me was "too bad, your fault" with the words that he wrote and what his message was for his email. To finish off his terrible management of my complaint, he offered me 50% off ONE night, IF I come again. This is terrible customer service, this only made me more mad, and I am now posting this review to encourage others to not stay there. If he had handled this well, he would have given me a discount or refund on the bad stay that I had, not give me half off one night only if I go there again.
3 Replies - Latest reply on 12/20/2007Add reply
To sum up the stay that I had, it was wrong, not working, dirty, run down, and I would not eat in the restaurant. [The manager's] response to this was, "too bad, not my fault" and gave excuses as to why things were not the way they should have been.
I reserved two rooms at the Quality Inn in Morgantown West Virginia, I chose Quality Inn because in the past this hotel chain ment quality, to my suprise the heat didn't work, the shower water pressure was a trickle and there was construction going on in the next room at 6:30 AM. I will never stay at a Quality Inn again... 6 Replies - Latest reply on 02/28/2011Add reply
MOREHEAD, KENTUCKY -- The only hotel in the small city with any rooms left. At first, it did not look too bad. Whenever I would walk into the bathroom, my shoes were leaving footprints. I thought this was a little strange. When I looked at the bottom of my moccasins, they were filthy. I had just bought them for slippers. When I started checking out the carpet, it was like it was full of grease or something. It was really bad. Then they forgot to clean the room one day. We came back to the room about 7 pm and had to clean the room, take out the trash, gather the towels and washcloths, take them to the desk for clean ones, generally clean the room. When we complained, they said they would talk to the help. It was disgusting and obviously there are no inspections on these businesses. Look out where you go!!! This one was bad. 1 Replies - Latest reply on 09/14/2005Add reply
VIRGINIA -- I have stayed at this hotel chain twice. I booked it through Choice Hotels, which I have never had any trouble with.
The reason I stayed at this hotel was because I had 3 people with me each time. ... read full review1 Replies - Latest reply on 02/28/2011
EUREKA, CALIFORNIA -- I stayed at the "Quality" Inn in Eureka, California. The first thing that we noticed: The t.v. did not work. We called the night manager, he was willing to get it working. He came in and set his glass of beer on the dresser and after a little bit of time he got the tv working. Then we found that the toilet wouldn't flush....WOW, how helpful. They brought us a plunger and let us plunge the toilet. The room was not clean, we found an empty beer bottle under the bed, and the room itself did not seem very sanitary. Being tired, we did not want to have to move to another room or motel, so we stuck it out, which we should not have done. MY RECOMMENDATION: DO NOT STAY AT THIS MOTEL.
3 Replies - Latest reply on 02/28/2011Add reply
The parent organization or other motels in the Quality Inn chain may provide good rooms and good service, but this particular motel has turned me against trying this chain again. If anyone wants to tell me about their good experiences, I would be glad to hear your comments.
QUALITY INN HOTEL POCOMOKE CITY MD
POKOMOKE CITY, MARYLAND -- The Quality Inn hotel in Pocomoke city MD on RT 113 should be closed down. We checked in around 11:30 very tired. This was the condition of the $104.00 dollar room we got for that night.
1. BLOOD ON ... read full review5 Replies - Latest reply on 02/28/2011