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Quality Inns, Suites & Hotels - Page 2

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34 Reviews & Complaints
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Heated Pool My Butt
Posted by Chrisdebrasherman on 03/21/2012
PHEONIX, ARIZONA -- Advertised a heated pool and said it would be fixed as soon as they could. Was there 5 days and still wasn't fixed. Also told that it was broken before we got there and that the guy had been working on it all week. If he couldn't fix it with in a day they sould have called in a pool guy to do it.

I took my gradkids with me meaning no pool then I had to listen to them scream about it all the time we were there. Night manager said she would talk to the manager about a reduced rate and when we talked to her she said she wouldn't do it, that it wasn't a good enough reason to do it.

Also try to change up your continental breakfast same thing every day. Try something different once in a while. I like choice but may be forced to try someone else. Seems like its only with Quality Suites that I have this problem. Stayed at Comfort Suites with no problems.

     
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Posted by Venice09 on 2012-03-21:
This may be a dumb question, but why would you need a heated pool in Phoenix, Arizona? Were you able to use the pool unheated?
Posted by trmn8r on 2012-03-21:
Venice - it is 49 degrees in Phoenix at 6:45am, so it obviously gets chilly at night. It is in the 80's during the day. I am assuming that in the mornings the pool would be quite cold, and possibly late in the evening.
Posted by Anonymous on 2012-03-21:
I scraped ice off my windshield yesterday morning. Yeah, it gets cold here at night
Posted by Venice09 on 2012-03-21:
I was assuming the pool was not open at night, and that kids wouldn't be in a pool at 6:45 a.m. It's so warm here in New York that I figured a heated pool wouldn't be necessary in Phoenix. But as I said, maybe it was a dumb question.
Posted by trmn8r on 2012-03-21:
That is true, but the temp at 6:45am isn't the entire point...

If it is 49 degrees at 6:45am, at what time of the morning or afternoon will the water temperature be comfortable? I don't know the answer, but my guess is at least noontime.

It isn't a dumb question.
Posted by Anonymous on 2012-03-21:
The past few days were cold here. It was in the 50's on Sunday and Monday and in the 60's yesterday. If the OP was here this weekend, I can see why they were upset that the pool wasn't heated. It's supposed to finally warm up today
Posted by Venice09 on 2012-03-21:
I'll switch places with you, yaya. It's too warm here!
Posted by Anonymous on 2012-03-21:
It's too cold here! I leave for work at 4:45 am and I'm freezing even with my heater on full blast.
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Pass By and Choose Another
Posted by Slimjim on 11/08/2011
EMPORIA, VIRGINIA -- Got in late for an overnight on business trip a couple weeks ago. Lady at desk extremely rude and difficult to understand. Guy behind her never steps in to help. Both may be the owners as both were there again the next morning for check out, except she was wearing a different shirt. They served a cheesy Continental breakfast, and then (same lady) puts away the limited spread before breakfast time was even done. Like heaven forbid you may want something too close to the time they want to clean up.

Place was a bit run down too. Price is nothing special and there are at least 5 other travel hotel chains within walking distance.
     
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Posted by Churro on 2011-11-08:
These big hotel holding companies like Choice Hotels enforce absolutely no quality standards on thier brands. That's why I stick with Marriott properties or in a pinch Hilton.

Good review Slim.
Posted by Old Timer on 2011-11-08:
Last Choice property we stayed at was in Cedar City Utah at the Comfort Suites. The room and the entire place smelled like dog piss. I was tired and had to drive all the way to L.A. the next day so we stayed. Never again.

Good info and review.
Posted by Nohandle on 2011-11-08:
You never know about these chain places. It seems to always be about particular locations. At one time one lost his franchise, no matter the cost, if certain standards weren't followed. It's almost a guessing game now for the customer.
Posted by Anonymous on 2011-11-10:
The assumption that they were the owners is probably fairly accurate. The norm is that they actually live in a section directly behind the reception area. Which also explains why you quite often smell the aroma of their native cooking lingering in the lobby.

I suppose this also cuts back on manpower to run the front desk, maintenance, etc...but in return they are usually suffering from sleep deprivation, and accounts for their cheery disposition.

The one exception is at a Choice hotel I stayed at in Santa Fe, NM. I believe it was the Comfort Inn? It is located on Cerrillos Rd, and was one of the nicest mid price range hotels I have ever stayed in. Although it too was staffed by the owners 24/7, they were polite, had a fully stocked breakfast bar, and the entire motel looked and smelled immaculate.

Good review Slimjim!
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E. Syracuse quality inn
Posted by Stevelind on 07/24/2011
Very poor, blow it up and start over would be my advise.
     
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Bad customer service
Posted by Joe64jones on 06/15/2011
SAINT AUGUSTINE, FLORIDA -- I did a search on Orbitz for a non-smoking room. I made and paid for reservations at a hotel. Upon arriving at the hotel, I was informed that they do not have non-smoking rooms. I tried to cancel my reservation then, but the hotel said I had to cancel through Orbits. So I went online and canceled my reservation with Orbitz and expected a refund on the next business day (Monday 6/13/11).

On Tuesday (6/14/11), not having received a refund, I called Orbitz and asked for a refund. They had to contact the hotel manager to gain approval for the refund. The hotel manager was not available, so Orbitz asked me to call back on Wednesday.

I called Orbitz back on Wednesday (6/15/11) and was informed by Harrison that the Hotel manager declined the refund. I feel that since Orbitz allowed a reservation to be made that was not fulfilling my request, they should be responsible for the refund. So I asked to speak with Harrison's supervisor of.

While I was speaking with Harrison's Orbitz supervisor, Gretchen, I was informed that the hotel absolutely refused to refund me and there was nothing she could do to refund me. So I asked to speak with someone who can give me a full refund.

Gretchen then transferred me to Angelina, who again informed me that there was no way she could give me a full refund. However, she did offer a 49% refund. I explained to her that this is not acceptable and I would like a full refund. I requested to speak with her supervisor and was informed that she is the highest person I am going to get today. After going around in circles, she offered to call the Hotel manager, yet again.

I have now been on the phone for 43 minutes. She came back and informed me that there was absolutly no possible way to get a full refund. She did offer up to 75%, but nothing more.

I declined the 75% refund because I paid 100% and I expect 100% for services not rendered.

I did get their corporate address and Customer Relations email address, I intend on using both. Here they are, in case anyone else would like to have it.

Orbitz
500 W. Madison, Ste 1000
Chicago, IL 60661

customerrelations@Orbitz.com

The hotel was:
Quality Inn Historic District
1111 N. Ponce De Leon Blvd
Saint Augustine, FL 32084
(904) 824-5554


On 6/21, I did receive my full refund from Orbitz as a "one time exception". However, the hotel did not act in good faith at all.

     
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Posted by Alain on 2011-06-16:
Your complaint should be about Orbitz, not Quality Inns. Orbitz bought the rooms from Quality Inns, not you. Your purchase was from Orbitz, the third party contractor.
Posted by James_236 on 2011-06-16:
The party who did the wrong thing was the hotel who accepted a booking for a non-smoking room then didn't have the room. I would have thought that Orbitz was only an agent and if they correctly booked the room as non-smoking, they did their job correctly.
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Quality Inn You will get exactly 49.95 service no more no less!!!!
Posted by Cosmofairy4 on 06/13/2011
RUTHERGLEN VA -- Stayed in the Quality Inn on June 11 checked out the sat. of June 12, 2011.It was a surprise Graduation party for my cousin who finished high school and was not looking for paying a high rate for a 3 day stay at a hotel. Checked into this Quality Inn and should have known we made a poor error in judgment. One the receptionist said that staff was short, the rooms are OK. OK meaning half clean or semi clean or just nasty. So had no choice I was with ma and dad they were paying for the room, I just steeled myself and said this is going to be a long night.

The room was not vacuumed this weird slime was in the bottom of the bathtub, and dad has this rash on the bottom of his feet now. But there is more, whoever had the room before had dogs in the bed. You could smell the doggy smell in the comforter and blanket. I like dogs but not when the dog pees in the bed which is how it smelled. The TV was broken and didn't work. The chairs had gum and to make it worse I forgot to take pictures of the room to post on this site.

The receptionist said that no other rooms were available meaning that people were checking out of their nasty rooms. The couple in the room next to us just finished yelling to the other people watching them, to check out of their nasty rooms. So it was a long night. I slept sideways on the bed the pillows and rest of bedding on the floor. I was half hoping that for what my parents paid we at least get a half a decent room, not happening but at least the place had a pool, but that was closed as well, something about the water.

But woke up and we checked out and stayed at comfort Inn which was Great!!!!! Nice and clean!!!


Not to make this review to long the Restaurant next to Quality Inn called Auntie's Sarah's wasn't great either. Walked in ordered a burger it came half done sent it back and it came back burnt, so I gave up and ordered from one of the pizza menus on the front desk.
     
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Posted by raven2010 on 2011-06-14:
Just a side note to the OP---Quality Inn and Comfort Inn are part of the same parent company---CHOICE hotels.

If I recall correctly, these are franchises so it may be that the owner where you stayed is less than capable or interested in running a clean establishment.
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Wonderful check-in experience
Posted by Onzie9 on 07/31/2010
MOBILE, ALABAMA -- After having an absolutely terrible day with respect to customer service, I ended up needing a hotel. I arrived via taxi at Quality Inn because I get a discount at Choice hotels thanks to a membership I have with a qualifying organization, and because I had a dog with me. I informed the lady working at the counter that I was unable to make the reservation on my smart phone to qualify for the discount, and asked if I could use the wi-fi in the lobby to do it on my laptop. She told me that she could just enter the discount manually, thus saving me even more headache than I already had. She was also extremely courteous and helpful with me, answering all my questions about the area. As a side note, the room is very nice as well, but this review was more about the customer service upon check-in.
     
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Posted by Skye on 2010-07-31:
See, things are getting better :)
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Don't Stay Here
Posted by Westybiztrav on 06/09/2010
WINNEMUCCA, NEVADA -- I think this must be the worst possible hotel experience ever. I was given a room with two queens. The bed was comfortable enough, but there were so many disgusting stains on the chairs I refused to sit on them. The alarm clock was burned out, didn't work. And the HBO channel was so grainy there was no point to watching it. Yet when I complained about these tings to the front desk, they said there was nothing they could do. They wouldn't even let me have another room, saying that's all they had for me. Overall, I was treated with a lack of respect: it was as if this hotel had zero service. I would not recommend staying here. Perhaps if someone was utterly drunk and didn't care about anything except passing out on a bed, this would be fine. It's just a casino with rooms attached. The restaurant is not bad. Otherwise, try one of places down the street. Even $55 here is too much for your money.
     
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Posted by Hugh_Jorgen on 2010-06-10:
You are more patient than I am - I would have insisted they gave the two queens their own room!
Posted by goduke on 2010-06-10:
I've always found that when you have two queens in a room together, they start bickering.
Posted by Anonymous on 2010-06-10:
My wife and I have got accustomed to asking to view the rooms before paying for them, when traveling. Believe me, the extra 5-10 minutes spent "previewing" is definitely worth it. It's saved us a time or two. In all my years, I've only come across one motel that wouldn't let us look first...that kinda told us all we needed to know. Hope this helps!
Posted by Anonymous on 2010-06-10:
J4A + 10. We do the same thing.

Hilarious, Goduke.
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Stay could have ended up in tragedy
Posted by Mom of 4 on 04/27/2010
CARLISLE, PENNSYLVANIA -- FIRST THING: NEVER STAY AT THE QUALITY INN IN CARLISLE PA, UNLESS YOU LIKE SLEEPING WITH BED BUGS!

My husband and I were traveling back from Florida and were trying to make it home to Maine in as little time as possible. We chose the easiest routes and to ensure safe travel planned to stay overnight on one night at a respectable hotel. This was a great idea but took the worst turn once we laid down in the hotel's bed to sleep. Since we were so very tired we simply brushed our teeth and went to bed. After 3.5 hours of being in the bed, I was beginning without realizing it to have a serious allergic reaction from........ "BED BUG BITES"!!!!! by 5 in the morning I was almost unable to take in a decent breath. My husband apparently had been trying to ask me during the night "are you ok?, You sound like you are having a rough night's sleep"....... I was unable to think clearly enough to understand what was happening. Finally, he woke me, got me up and out of the bed when we both noticed the serious redness all over my body, one eye almost totally shut from swelling and oh yeah, the fact that I was having a very hard time to breathe.
He wanted to take me immediately to a hospital, but we did not have time. Fortunately it was allergy season and I had both liquid and pill form benadryl. I immediately took the medication and called for info. on how much I could take for such a serious reaction. I was fortunate, but once I could breathe better, we decided to pull back the sheets on our bed since we had seen a segment on NBC and SHOCK.......... all the signs were there!!!!! BED BUGS......... I paid a high price for not checking first. We will NEVER again stay at a Quality Inn, Choice Hotel, Sleep Inn or anything affiliated with this company because they simply responded to my complaint with sorry hope you try us again! Really, not even a refund was offered, not even a discount for such a horrible incident!!!! So, consider where you stay and please google bed bugs and the signs so that no one you love has this experience.

     
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Posted by MDSasquatch on 2010-04-27:
Thanks for the information; I am going to PA next week for a wedding and will definitely avoid this place and all their others.
Posted by Anonymous on 2010-04-27:
I've always held the position that #@$% happens in life. Food orders miscooked, luggage misplaced, and bed bugs in your case. No one, or no chain, for that matter is perfect. But what amazes me is the company's lack of effort in doing anything to resolve your unpleasant stay. At least make things right in order to retain the loyalty of the customer. Perhaps, as stated, a discount, refund, or something along those lines. I'm a little upset when an restaurant order of mine is cooked wrong, but as long as they are willing to make it right, then I'll return. Thanks for the informative post.
Posted by bruce2954 on 2011-02-28:
What was so important that you couldn't go to the hospital? If you went to the emergency room, they would've been responsible. You also could've sued them for pain and suffering. You also could dispute the charge on your credit card. You shouldn't let them get away with it.
Posted by jktshff1 on 2011-02-28:
Here is a link to the bedbug registry. You might want to check it when you travel.
http://bedbugregistry.com/
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Wonderful Stay
Posted by Travel girl on 04/24/2010
My stay at this hotel was great!! my friends and I just wanted to get away for the weekend so we chose this place because the pricing was good. But even with the low price we got exceptional customer service, the hotel is centrally located so we didn't get lost trying to go to the mall or get food. It was just an overall great stay and we plan to return for our next girls' getaway.
     
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Don't Plan on Sleeping if You Stay at Quality Inn, Pt Pleasant, NJ
Posted by L.B. on 12/31/2009
POINT PLEASANT, NEW JERSEY -- This was the most tense, uncomfortable, and nerve-wracking night I've ever spent in a motel or hotel. It's also the first time I've stayed in a motel/hotel and was not able to get to sleep at all; not even for a minute.

We checked into the Quality Inn, Pt. Pleasant, NJ on 12/25, on a chilly, rainy Christmas Day. The room was small but clean and nicely furnished. It was very cold inside, however, and took several hours to warm up to a comfortable temperature. The bathroom remained uncomfortably cold during our entire stay. The heater in the room was noisy and kept kicking on/off frequently, and alternated between blowing warm air followed by blowing cold air each time the thermostat cycled off.

But enough about the room.

We left in mid-afternoon to go spend the holiday with family. We returned to the room about 11:30 P.M. and shortly after that heard loud banging/thumping/crashing noises from the room next door. This continued for about 20 minutes and was followed by loud and repeated pounding at the door of that room. When I looked out to see what was going on, the police were there and said they were trying to get the occupant to open the door, and get the situation resolved. I am not sure if they ever got the person to open the door, but my husband looked out shortly after that and the police were going into the lobby toward the front desk.

After the police left, the noises continued all night -- constant crashing and banging of items against the wall, the sound of someone repeatedly rummaging through their personal items, and repeated opening and loud slamming of the door. The occupant seemed to keep leaving the room about every 1/2 hour to 45 minutes, and then would return shortly afterwards and start tossing things around again. At one point in the wee hours, a car arrived. I heard a female voice in the parking lot and then in the room. After about 30 minutes she left. The noise kept up until about 6:00 a. m., when I finally gave up trying to sleep and got up to get ready to leave.

I considered calling the police again myself, or the front desk, but the neighbor had already been reported by someone else and nothing had been done. Whatever this person was up to, the management didn't seem to care, and I didn't want to draw attention to us and have to spend the night there with a neighbor who was angry with us.

I spoke with the man at the front desk before leaving, and he said we should have called to request a new room. Let's see... get out of bed in the middle of the night, get my husband out of bed, arrange for a new room, get dressed, gather our belongings from various places around the room/bathroom, repack them, move (in the middle of the night, in winter and the pouring rain) to a new room that was probably just as cold as the first one, then try to warm that room up and get settled again so we could go back to bed. I would not have gotten to sleep in time to get any rest, even if we had moved.

Don't bother with this place unless your plans include staying awake all night.
     
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Posted by Hugh_Jorgen on 2009-12-31:
I'm not sure what you expected them to do. There was most likely one person on duty at that hour and they were at the front desk. The police were called, they apparently went to the office to tell the clerk that the matter had been addressed. Since no one called further to complain, how was the desk clerk to know this was still going on?

You had the misfortune to get a bad neighbor - it could have happened at any hotel in any city.
Posted by PepperElf on 2009-12-31:
personally i'd have asked for a new room as soon as i realized the noise was continuing.

then they would be aware there was still an issue
and with it documented, perhaps it would be easier to get a discount?

also phoning the police back would have been good too
it's likely they didn't realize the guest was still making noise. if they had known this the hotel and the police could have taken action right then and there
Posted by BEJ on 2009-12-31:
I was once in New Orleans for a Nursing Conference. Was woken at 0200 with construction noise. Called the front desk and was told I could switch rooms. I said not at 0200 and they needed to stop the work for the night. It was done.

When I stopped down the next morning at the desk and inquired--I asked why I was put in a room near night work and they had no reason. They offered again to move me and I took them up on it at that time. Problem solved to everyone's satisfaction. I got sleep for the rest of the nights of my stay and I guess they continued on with the work.
Posted by Anonymous on 2009-12-31:
Well, sounds to me that you failed to get yourself any help. I mean if they were making noise all night that you couldnt get any sleep, why would it be a hassle to change rooms? pack your suitcase up and go get another room...then sleep the rest of the night without noise......especially if the police were called...I don't think I'd want to be close to someone when the police are banging on the door at 2AM....If you failed to help yourself resolve your own issue, then I have no sympathy for you.....It's not quality inn's fault for noisy guests.....They can't read guest's minds.
Posted by Anonymous on 2009-12-31:
oh and I just wanted to comment....I used to travel to AC a lot for fun getaways. I used to get complimentary rooms to all the casino hotels there since i enjoy gambling from time to time...This one particular trip, I was staying at the Borgata. Their rooms are stunning....Anyway, I must have been placed next to kids having a frat party...because these kids were banging around, yelling, and even blatantly knocking on our wall. I said nothing but picked up the phone and called security.....They immediately came up to the room and told them to quiet down....lasted about 10 minutes and started up again, so I called security again.....I heard their phone ring, and then it was silent......This all happened at about 3AM.....so I got my revenge. I was up at about 6AM and started banging around in my room and yelling right at their wall, knocking and yelling.....Then as I left I made sure to start pounding on their door and kicking it....then ran to the elevator and left.... :) revenge is sweet. Hope I helped their hangovers....
Posted by Anonymous on 2009-12-31:
There's a wonderful invention called the ear plug that was invented by an English doctor, Dr Ear Plug, in the 18th century. It's now available in most drug stores.
Posted by PepperElf on 2009-12-31:
what's fun is trying to sleep with a jet trying to land in your face.

on the carriers, the berthings are right below portions of the flight deck
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