PHEONIX, ARIZONA -- Advertised a heated pool and said it would be fixed as soon as they could. Was there 5 days and still wasn't fixed. Also told that it was broken before we got there and that the guy had been working on it all week. If he couldn't fix it within a day, they could have called in a pool guy to do it. I took my grandkids with me, meaning no pool, then I had to listen to them scream about it all the time we were there. Night manager said she would talk to the manager about a reduced rate and when we talked to her, she said she wouldn't do it, that it wasn't a good enough reason to do it.
Also, try to change up your continental breakfast - same thing everyday. Try something different once in a while. I like Choice Hotels but may be forced to try someone else. Seems like its only with Quality Suites that I have this problem. Stayed at Comfort Suites with no problems.
EMPORIA, VIRGINIA -- Got in late for an overnight on business trip a couple weeks ago. Lady at desk extremely rude and difficult to understand. Guy behind her never steps in to help. Both may be the owners as both were there again the next morning for check out, except she was wearing a different shirt. They served a cheesy Continental breakfast, and then (same lady) puts away the limited spread before breakfast time was even done. Like heaven forbid, you may want something too close to the time they want to clean up. Place was a bit run down too. Price is nothing special and there are at least 5 other travel hotel chains within walking distance.
MOBILE, ALABAMA -- After having an absolutely terrible day with respect to customer service, I ended up needing a hotel. I arrived via taxi at Quality Inn because I get a discount at Choice Hotels, thanks to a membership I have with a qualifying organization, and because I had a dog with me.
I informed the lady working at the counter that I was unable to make the reservation on my smartphone to qualify for the discount, and asked if I could use the wi-fi in the lobby to do it on my laptop. She told me that she could just enter the discount manually, thus saving me even more headache than I already had. She was also extremely courteous and helpful with me, answering all my questions about the area. As a side note, the room is very nice as well, but this review was more about the customer service upon check-in.
WINNEMUCCA, NEVADA -- I think this must be the worst possible hotel experience ever. I was given a room with two queens. The bed was comfortable enough, but there were so many disgusting stains on the chairs I refused to sit on them. The alarm clock was burned out, didn't work. And the HBO channel was so grainy, there was no point to watching it. Yet when I complained about these things to the front desk, they said there was nothing they could do. They wouldn't even let me have another room, saying that's all they had for me.
Overall, I was treated with a lack of respect: it was as if this hotel had zero service. I would not recommend staying here. Perhaps, if someone was utterly drunk and didn't care about anything except passing out on a bed, this would be fine. It's just a casino with rooms attached. The restaurant is not bad. Otherwise, try one of places down the street. Even $55 here is too much for your money.
SEATTLE, WASHINGTON -- My husband and I stayed at the Seattle Quality Inn and Suites during Bumbershoot. During the course of the evening, large groups of young adults and youth were drinking and using drugs on the shared patio that was outside our room. We called twice the first night (once at 2 am and once at 4 am) to explain to staff that the group was loud. The second night, we called staff again - the group continued to party.
When we called the manager after our stay, she was oppositional and explained our complaint never reached her desk (she does not check the evening file and the staff do not report evening complaints to the day management). We received our bill and assumed our stay had been credited - it had not. We have stayed at Quality Inns across the US (19 states in all) attending large festivals - this was the worst stay of all - avoid it if you can... The manager told us we should have stayed at another hotel. Next time we will.
ST LOUIS, MISSOURI -- We stayed in this hotel for 23 nights in June. It is in a perfect location to stay near airport as you get a bargain and it saves extra money for getting to Cardinals game for baseball games. The Metro Transit stops nearby, it comes all the way from the airport, and costs very little money. Our room was very nice and clean. Our view was directly on to the adjacent office which made the room dark during the day. This didn't bother us as we were rarely in.
For breakfast we went out towards the next door restaurant - very good. Conveniently located with clean & spacious room. The staff was very friendly and courteous. Rooms seemed to be nice and new with new bedding program.
ASHLAND, KENTUCKY -- The Quality Inn at Ashland KY is located directly across from a railroad grade crossing. I was frequently awakened by very loud train whistles. Throughout the reservation process, I was not made aware of the railroad crossing until late arrival check-in at the hotel. They ask patrons to sign an acknowledgment that the motel is near a railroad depot. I complained to Choice Hotels.
They referred me to Quality Inn manager ** who responded by letter stating, "We do not know the required scheduled of CSX. We are only aware that they sound their horns prior to entering the crossing by sounding with one short and two long horns, how loud we do not know." ** should stay overnight and then she would know how often and how loud. Avoid this motel like the plague.
ST. LOUIS-AIRPORT, MO. -- You would need to be desperate and not be able to find floor space in the airport to get your money's worth from this "Quality Inn"! The heater didn't work and it was 25 degrees outside, and about 45 inside! I wrapped up with every cover in the room, then didn't even have hot water when I got up! It was like being in Africa or India again! Even after I held the too long curtains over the heater with a chair to keep the warmer air from going directly out the leaking window directly above it, it was still very cold all night.
Nobody expects this kind of service from an American hotel chain! Motel 6 has strong competition for "The last place you want to stay"! When you go to the "UK", you expect to pay extra for heat. They think they really have a "special option"! Heat! The people that run these places have 1 thing in common, "tight", squeaky, extremely, tight! Very likely to let "Quality" go! It had left before I got there! That window leaking a 1/4" gap between windows, is a sign the place should be shut down. I tried to make do. The hot water thing just topped it off!
PIGEON FORGE, TENNESSEE -- We stayed at the Quality Inn in Pigeon Forge last week and had a miserable time. Rock hard beds, heat at 80 degrees or turn it off and freeze, no in between. There were 4 of us but we could only get 2 towels at a time without going to the office and we were there a week! They had a lot of people out at 7 am picking up leaves off the parking lot and sweeping the walks but no one to help clean rooms, etc. The people on the desk were hostile to say the least and we saw someone different each day, all short tempered. I don't think they really want anyone to stay there!
FAIRVIEW, PENNSYLVANIA -- When I stayed at the Quality Inn in Fairview PA, it was terrible. The number of things that were wrong, unsafe, unhealthy, dirty and just bad, is large. When I wrote the company, I got a good response from Choice hotels, but the manager of the hotel gave a maddening response. He made excuses for why some things were the way they were instead of taking responsibility. His message to me was "too bad, your fault" with the words that he wrote and what his message was for his email. To finish off his terrible management of my complaint, he offered me 50% off ONE night, IF I come again.
This is terrible customer service, this only made me more mad, and I am now posting this review to encourage others to not stay there. If he had handled this well, he would have given me a discount or refund on the bad stay that I had, not give me half off one night only if I go there again. To sum up the stay that I had, it was wrong, not working, dirty, run-down, and I would not eat in the restaurant. [The manager's] response to this was, "too bad, not my fault" and gave excuses as to why things were not the way they should have been.