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Quality Inns, Suites & Hotels - Page 3

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1.8 out of 5, based on 13 ratings and
36 reviews & complaints.
www.qualityinn.com

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Wonderful check-in experience
Posted by on
MOBILE, ALABAMA -- After having an absolutely terrible day with respect to customer service, I ended up needing a hotel. I arrived via taxi at Quality Inn because I get a discount at Choice hotels thanks to a membership I have with a qualifying organization, and because I had a dog with me. I informed the lady working at the counter that I was unable to make the reservation on my smart phone to qualify for the discount, and asked if I could use the wi-fi in the lobby to do it on my laptop. She told me that she could just enter the discount manually, thus saving me even more headache than I already had. She was also extremely courteous and helpful with me, answering all my questions about the area. As a side note, the room is very nice as well, but this review was more about the customer service upon check-in.
     
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Skye on 2010-07-31:
See, things are getting better :)
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Don't Stay Here
Posted by on
WINNEMUCCA, NEVADA -- I think this must be the worst possible hotel experience ever. I was given a room with two queens. The bed was comfortable enough, but there were so many disgusting stains on the chairs I refused to sit on them. The alarm clock was burned out, didn't work. And the HBO channel was so grainy there was no point to watching it. Yet when I complained about these tings to the front desk, they said there was nothing they could do. They wouldn't even let me have another room, saying that's all they had for me. Overall, I was treated with a lack of respect: it was as if this hotel had zero service. I would not recommend staying here. Perhaps if someone was utterly drunk and didn't care about anything except passing out on a bed, this would be fine. It's just a casino with rooms attached. The restaurant is not bad. Otherwise, try one of places down the street. Even $55 here is too much for your money.
     
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Hugh_Jorgen on 2010-06-10:
You are more patient than I am - I would have insisted they gave the two queens their own room!
goduke on 2010-06-10:
I've always found that when you have two queens in a room together, they start bickering.
Anonymous on 2010-06-10:
My wife and I have got accustomed to asking to view the rooms before paying for them, when traveling. Believe me, the extra 5-10 minutes spent "previewing" is definitely worth it. It's saved us a time or two. In all my years, I've only come across one motel that wouldn't let us look first...that kind of told us all we needed to know. Hope this helps!
Anonymous on 2010-06-10:
J4A + 10. We do the same thing.

Hilarious, Goduke.
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Poor Staff Management
Posted by on
SEATTLE, WASHINGTON -- My husband and I stayed at the Seattle Quality Inn and Suites during Bumbershoot. During the course of the evening large groups of young adults and youth were drinking and using drugs on the shared patio that was outside our room. We called twice the first night (once at 2am and once at 4am) to explain to staff that the group was loud. The second night we called staff again - the group continued to party. When we called the manager after our stay she was oppositional and explained our complaint never reached her desk (she does not check the evening file and the staff do not report evening complaints to the day management). We received our bill and assumed our stay had been credited - it had not.

We have stayed at Quality Inns across the US (19 states in all) attending large festivals - this was the worst stay of all - avoid it if you can ... the manager told us we should have stayed at another hotel. Next time we will.
     
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Ben There on 2008-09-06:
A group of young adults partying during a huge music festival? I am shocked!!!

I am sure that the hotel could have done a better job at managing the sounds of the guests and possibly have called the cops, but one should expect that cheap hotels by major party events like this will probably be full of young people being loud, drinking and smoking pot (especially in a music town like Seattle!)

If you go back to Bumbershoot next year and have a few extra bucks to spend for a much nicer room, I suggest the Westin. It is slightly outdated, but the rooms are very comfortable and the views of Seattle are amazing.
Anonymous on 2008-09-06:
Noise of this type can also be reported to law enforcement just as if you were having the trouble in a residential neighborhood. . . especially if there is drug use involved. The management should have been proactive and not only asked the loud group to quiet down (or better yet, LEAVE), they should have automatically removed some of the charges from your bill. Hopefully this is a one time occurrence for this hotel, but I'd report it to their corporate office so they are aware of what happened during your stay. Maybe they will offer you a free or greatly discounted rate if you are willing to try them again.

I hope you have a great time at your next festival and that your hotel accommodations are more enjoyable. :)
Anonymous on 2008-09-07:
Sounds like the OP is pretty seasoned about what goes on at festivals (19 states attending large festivals). I have a feeling the noise was worse than typical for festival folks in a hotel. The hotel, no matter how cheap, should have stepped up. Thanks for the informative post. Based on your review, I would also take the manager's advice and 'stay someplace else'.
bruce2954 on 2011-02-28:
Quality has 100% satisfaction guarantee or your money back. Take advantage of it.
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The Best Bargain Ever For A Full Service Hotel, Nice Room And Service
Posted by on
ST LOUIS, MISSOURI -- We stayed in this hotel for 23 nights in June. It is in a perfect location to stay near airport as you get a bargain and it saves extra money for getting to Cardinals game for baseball games. The Metro Transit stops nearby, it comes all the way from the airport and costs very little money. Our room was very nice and clean. Our view was directly on to the adjacent office which made the room dark during the day. This didn't bother us as we were rarely in. For breakfast we went out towards the next door restaurant - very good. Conveniently Located with Clean & Spacious Room.

The staff was very friendly and courteous. Rooms seemed to be nice and new with new bedding program.
     
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Loud Train Whistles
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ASHLAND, KENTUCKY -- The Quality Inn at Ashland KY is located directly across from a railroad grade crossing. I was frequently awakened by very loud train whistles. Throughout the reservation process, I was not made aware of the railroad crossing until late arrival check-in at the hotel. They ask patrons to sign an acknowledgment that the motel is near a railroad depot. I complained to Choice Hotels. They referred me to Quality Inn manager [snip] who responded by letter stating, "We do not know the required scheduled of CSX. We are only aware that they sound their horns prior to entering the crossing by sounding with one short and two long horns, how loud we do not know."

[snip] should stay overnight and then she would know how often and how loud. Avoid this motel like the plaque.
     
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Hugh_Jorgen on 2008-06-02:
I don't know how you made your reservation, but on their web site it's in red type under "Hotel Details". It says "hotel is located across from active railroad crossing".
Anonymous on 2008-06-02:
WHOOOOOOO! WHOOOOOOOO!
CrazyRedHead on 2008-06-03:
Reminds me of the movie "My cousin Vinny".
Anonymous on 2009-06-23:
Don't stay near a railroad crossing or a truck stop. Not the hotels fault. We learned the hard way about the truck stop. I didn't blame the hotel. I saw the truck stop. Did you not see the railroad crossing? If you signed the paper you knew there was a chance of hearing a train.
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Lack of Quality understated
Posted by on
ST. LOUIS-AIRPORT, MO. -- You would need to be desperate and not be able to find floor space in the airport to get your money's worth from this "Quality Inn"! The heater didn't work and it was 25 degrees outside, and about 45 inside! I wrapped up with every cover in the room, then didn't even have hot water when I got up! It was like being in Africa or India again! Even after I held the too long curtains over the heater with a chair... to keep the warmer air from going directly out the leaking window directly above it... it was still very cold all night.

Nobody expects this kind of service from an American hotel chain! Motel 6 has strong competition for "The last place you want to stay"! When you go to The "UK", you expect to pay extra for heat..they think they really have a "special option"! Heat! The people that run these places have 1 thing in common, "tight", squeeky, extremely, tight! very likely to let "Quality" go! It had left before I got there! That window leaking a 1/4" gap between windows, is a sign the place should be shut down. I tried to make do. The hot water thing just topped it off!

     
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chris513 on 2008-02-12:
Did you speak w/ somebody as soon as you realized the heat wasn't working? What was the response that they gave you? Were there other hotels in the area? If they couldn't accommodate you w/ a room w/ working heat in the winter, I would have taken my business elsewhere.
dan gordon on 2008-02-12:
-thanks for not letting us know where this 3rd world Quality Inn is located so that no one else will know. Publishing this great warning is oh so useful that way.
Slimjim on 2008-02-12:
What they said
Principissa on 2008-02-12:
Soon as I realized the heat didn't work I would have said the heck with it and left! Anyway, where was this 3rd world hotel located?
chris513 on 2008-02-12:
I bet it was in the southeast.
No Quality Inns for me! on 2008-02-12:
I did specify which 3rd world this "Inn" is in, St. Louis, Mo. (airport). But I would expect the "quality of Quality Inns" to be the same... very substandard everywhere. Yes I did complain to the hotel, they offered to give me $20 towards my next stay at a Quality Inn! I will never stay at one again, so it's worthless... like the "quality" In that Inn!
chris513 on 2008-02-12:
OP, it didn't show up in the complaint...but that is besides the point. I would have considered the 20 dollars off a slap in the face...I would pursue the issue. The midwest in the winter time would be miserable w/ no heat.
Principissa on 2008-02-12:
In response to the Oh So Nice E-mail you left in my personal inbox, yes I would have checked out. I don't care how long I traveled and how tired I was, I don't stay in dumps with no heat! 20.00 is laughable, call corporate and be a thorn in their side!
No Quality Inns for me! on 2008-02-12:
I am sold on The lack of "quality" from "Quality Inns", everywhere. This has got to be a general way they run their hotels. The one in particular I had no respect for at all, was at St. Louis Airport. But I have read lots of complaints now from all over the world about "Quality Inns". For those who think it is all "my fault" for not checking out... I can say "I would have checked out if I had time to get another hotel and get some rest before I had to get up in the morning! $20, cash or discount is "a slap in my face", I will never stay in any hotel asscociated with this chain again, it isn't worth the risk. You can give the advice to "leave if you don't like it" if you want, but that doesn't fix the problem, you would just be willing to suffer more than I already had! Stay wherever you wish, I just let my extreme displeasure be known. Some of you may think it's my fault for not leaving?? I know you would do the same thing though, when you have been traveling all day, have a room reserved, and are in the room at 1am waiting for the heat to warm the room up, you get under covers and sleep if you can! You don't expect the hot water to be off when you wake up as well!!
No Quality Inns for me! on 2008-02-12:
I think this complaint system is picking information out. I clearly stated that the Quality Inn (Airport) St. Louis, was the worst hotel I have ever stayed at in the USA! For all of you with the advice of "leave", I suggest you stay there.
bruce2954 on 2012-01-28:
Did you ask for a different room right away or did you wait until morning to complain?
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Problem Stay At Hotel
Posted by on
PIGEON FORGE, TENNESSEE -- We stayed at the Quality Inn in Pigeon Forge last week and had a miserable time. Rock hard beds, heat at 80 degrees or turn it off and freeze, no in between. There were 4 of us but we could only get 2 towels at a time without going to the office and we were there a week! They had a lot of people out at 7 am picking up leaves off the parking lot and sweeping the walks but no one to help clean rooms, etc.

The people on the desk were hostile to say the least and we saw someone different each day, all short tempered. I don't think they really want anyone to stay there!
     
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Principissa on 2008-01-07:
I would have left and found other accommodations.
Hugh_Jorgen on 2008-01-07:
Hugh_Jorgen on 2008-01-07:
Next year, check out the log cabin rentals in the area. For long stays, we have always been able to get a cabin in that area for the same or less than we would spend for a motel room. Much nicer to come home to after a long day chasing the kids around Dollywood!
keyjockey on 2008-01-09:
I found out if you take the front panel off the AC unit there's usually a cycle button. I flipped that switch on and it shuts the heat off as the room gets warm then automatically kicks back on as it starts to get colder.
Always ask to see a room first and lay on the bed before agreeing to take the room. This way you're not tossing and turning all night on a slab of concrete.
Anonymous on 2008-01-09:
I always insist on seeing a room first.
Anonymous on 2008-01-09:
Yes I'm with PWP and I always insist on sleeping in the room one night before I accept it.
Anonymous on 2008-01-09:
LOL!
keyjockey on 2008-01-11:
I said lay ON the bed not IN the bed for a minute
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General
Posted by on
VIRGINIA -- I have stayed at this hotel chain twice. I booked it through Choice Hotels, which I have never had any trouble with.

The reason I stayed at this hotel was because I had 3 people with me each time. I had my teenage grandson and granddaughter with me, so I didn't think it would be good for all of us to be shoehorned into the same room, so we booked a 2 room suite.

The first time, I stayed at one of this chain in Roanoake. The people there were rude from the first minute they found out I wasn't going to use my credit card. I tried to use the phone. It wouldn't work. I called to see what the problem was. I was told that to use it, you'd have to put down a $20 deposit. Fine. So, why wasn't I told this up front? Then, we asked for extra pillows and towels. We were told we had to go get our own. Considering we paid WAY over $100 a night, you'd think we could someone to bring a pillow or towel up.

The second (and last) time I stayed at this chain was at the hotel in Richmond in July of this year. I had been told by Choice Hotels that I could get a free rollaway for my friend who was with us. (I only had my teenage granddaughter this time, plus my friend.) When we got there, the clerk sarcastically told us that indeed they DID charge for their rollaways. $10 a day, thank you! I called Choice and did get my money back.
Mind you, I do not mind that much paying for the rollaway, but I did not think I should get treated impolitely by a nasty clerk. Then later, we asked for extra towels and were told that we couldn't get them because the maids weren't there.

Believe me, there won't be a third time at this chain. Considering that I paid much more for this hotel than usual, I think I could have been treated more politely. I promise that I won't be staying with these people in the future. I will continue to use Choice Hotels, since I don't consider this their fault. It is a matter of principle, but also, they should treat their customers with courtesy.
     
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bruce2954 on 2011-02-28:
If you have to put down a $20 deposit to use the phone, it shows that that guests who want to pay in cash are treated like second class citizens and I wouldn't do it. If a bogus charge is put on my credit card, I just dispute it.
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Wonderful Stay
Posted by on
CINCINNATI, OHIO -- My stay at this hotel was great!! my friends and I just wanted to get away for the weekend so we chose this place because the pricing was good. But even with the low price we got exceptional customer service, the hotel is centrally located so we didn't get lost trying to go to the mall or get food. It was just an overall great stay and we plan to return for our next girls' getaway.
     
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Dirty Room
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NATCHEZ, MISSISSIPPI -- My husband and I were very upset with the condition of our room. THE sheets were never changed from the last occupants and the room was nasty. I had to call for clean sheets and had to change them myself. The carpets were filthy along with the chairs. We asked for an AARP discount and didn't get one.

The price we paid for that room that night was unfair.
     
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Anonymous on 2009-08-09:
Sounds like any price above 'free' was too much.

Was there a person with a push start button on their forehead, sitting at the front desk?
Bloss on 2009-09-26:
Choice Hotels has 100% guarantee. Even if you had pulled down the bedcovers (to discover the dirty sheets) you could have gone to the desk and demanded a return/refund. I guess that's a hard thing to do after a day of travel and being exhausted but if we, as consumers, demanded more, then I think we might be able to change these kinds of things. Sory your night was ruined.
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