Quarda Fire

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2 reviews & complaints.

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Bad stove/bad service
Posted by on
Rating: 1/51
In September 2008 we purchased a Mt Vernon and had it installed in our home. We had ordered and paid for it to include outside air. The installer said we didn’t need it and did not include that in the installation. It wasn’t until later that it did get put in.
By March of 2009 we began having problems. The igniter quit working. The tech came out and replaced it on the warranty and also drilled two holes in the igniter housing stating that this was a new modification that should stop the igniter’s from burning out so quick. This proved to be not true. From March 2009 we have replaced several igniters at our own expense, replaced one control board, and a baffle plate that cracked. During all this we found out that the stove was actually a 2006 which we were told by the manufacturer had been given all updates so it was as good as a 2008.
We will not purchase another product from this manufacturer. We have wondered if anybody has thought of a class action suit.
     
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trmn8r on 2012-03-25:
Quadrafire generally is a good company, and makes great products. I have a woodstove bought in 1995 that has always worked fantastic. But a pellet stove is a more complicated article.

The early Mt Vernon AE model had problems that were later corrected by a design change. I'm sorry to hear that the company gave you the impression that yours was updated and should perform well, if in fact it still contained design defects.

There is a website dedicated to wood and pellet stove users, on which you may be able to get more information about your specific issue(s). VERY knowledgeable people post there, including stove technicians. Google "hearth forum mt vernon" and you should find the forum I speak of.
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Quadra Fire sells pellet stove with known problems
Posted by on
I purchased a Mount Vernon Pellet Stove in December 2008 fro store in Canton Massachusetts. Since then the igniter has failed in 2009 (still under warranty but service call was $150.00), the wall control panel failed in 2010 (cost to replace was $300.00 plus $150.00 service call) and the main computer board has failed in 2011 (cost to replace was $800.00 plus $150.00 service call). STAY AWAY from Quadra fire stoves. Service people at Franklin Stove in Massachusetts (service is great at this place) have shown me documentation from Quadra Fire dating back to 2009 that details problems with control panels blanking out and failures on computer boards. Quadra Fire Pellet knows about these problems but has not resolved them over the years. I have contacted Quadra Fire directly via phone call and emails but have never received an answer from company. DO NOT BUY QUADRA FIRE STOVE unless you have lots of money to burn!!!
     
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trmn8r on 2011-03-21:
I have a Quadra-Fire wood stove that is marvelous and had worked like a charm for 16 years. Of course, a pellet stove is an infinitely more complicated a piece of equipment.

I'm really sorry to hear about this! I would have expected better based on my experience. My local dealer's shop is packed with Q-Fire stoves - I'm going to ask him about this.

Schibbjl.@gmail.com on 2012-03-05:
We bought a quadrafire wood stove in 2005 and have enjoyed it immensely
rich farrell on 2012-11-07:
well our igniter failed last year on our 4 year old stove, and it has failed again this year. We are waiting to get scheduled for a service call ($135 for the call, plus whatever else it might cost).
I love our stove when it works, but it does seem to have problems.
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