Have been a Quest customer for years and have had trouble almost from day one. Have the bundle problem thought it would be easier one bill for satellite wireless internet and phone sounds good right.... WRONG they mess up the bill almost every time.... Then when you call to talk to someone about it they can't understand how it happened... Then customer service that's a joke all they want to do is defend QUEST... every company makes mistakes. But not every month...
PROBLEMS CONTINUE EVERY MONTH. PLAN ON CANCELING TODAY...
Just had Quest hooked up with an advertised 1.5 MB connection. On a good day/night I'm getting 200 kilobytes. Don't bother calling the office, you're invisible. 1 Replies - Latest reply on 10/22/2011Add reply
MAMARONECK, NEW YORK -- Avoid these clowns if you can. The local office posts incorrect hours on-line, the phone help says it will give hours and doesn't, the several offices I've visited are a completely disorganized incompetent shambles, and everybody has an angry unsatisfactory experience. My last visit a whole waiting room crammed with people were screaming at the crap employees. How often are places so bad that you see that? Add reply
I am waiting over an hour to do a urine drug screen. I realize that it's only one person working, but it's not enough for the amount of people that are waiting. I don't recommend coming here if you don't have an appointment. 1 Replies - Latest reply on 09/01/2012Add reply
The person taking my blood was rude for the start. When she was finished taking my blood she put a cotton swab on my arm and barked 'Here hold this!" not even a please or thanks and then she barked 'we're done'. If I was her manager I'd fire her on the spot. 1 Replies - Latest reply on 08/31/2012Add reply
Did Not Honor My Appointment
WINTER PARK, FLORIDA -- I had appointment with the Quest Laboratory at 324 East Par Street, Orlando, FL 32804,on June 5, 2012. I was about 5 minutes late for my 9 AM appointment, but was told that they would take care of me ... read full review4 Replies - Latest reply on 06/05/2012
I Am Not A Liar
I finally decide to get Internet at my house and because I have Direct TV, I thought I would call Quest. A 'customer service' agent named Anthony tells me that I 'qualify' for a FREE modem ... read full review3 Replies - Latest reply on 01/22/2011
Bad Service And Disconnect
SUN CITY WEST, ARIZONA -- Today again my phone was disconnected from the outside box which is locked and only a Quest or Cox repair person could disconnect. My bill is paid but my phone is dead, dead. Both types of phones in ... read full review1 Replies - Latest reply on 10/13/2008
STEAMBOAT SPRINGS, COLORADO -- Why is Broadband availability so poor in the richest country in the world? A giant telecom company, Quest, gives the poorest Broadband availability of any major telecom in the world.
2 Replies - Latest reply on 07/26/2008Add reply
At the same time they complain that rural phone service is not profitable for them but they are unwilling to make the small investments (they already own the right-of-ways and phone lines) that would double their revenue and provide a major upgrade in service to their loyal captive base.
Why when you want to cancel your service, must they harass you. You know there are things I have to pay for food my mortgage gas to work.
Internet service is not a priority. I'm tired of them not taking NO for an answer. I feel violated like I have done something wrong just because I want to cancel a service I don't feel necessary.
IOWA -- I discovered my long distance was disconnected. I called Quest to find out why. The rep told me I "should have gotten a disconnect notice". I did not get the notice. I had to pay $16.00 for reconnect. Three days later I got the disconnect notice in the mail. I called Quest billing manager. After explaining the situation she asked me if I lived in a small town. I told her I did. "Thats the problem" she said. Mail takes longer to get to small towns. She said if I lived in a bigger city I wouldn't have the problem. She said it's a postal problem. The Albuquerque NM postmark on the notice was the very day I was disconnected. A very clever trick by Quest. Mail disconnect notice so that it arrives after the actual disconnect and collect a reconnect fee. I think this is actionable. 2 Replies - Latest reply on 05/05/2006Add reply