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17 Reviews & Complaints

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Over Inflated Price
Posted by Robar814 on 03/16/2014
I used to be self pay and my lab work was under 200.00 ..I got insurance but Blue Cross of Tenn. denied labs because it was pre-existing. So Quest is charging me 716.00 for the same lab work that cost 200.00 as self pay just because Blue cross of Tenn denied it...so they are charging me the inflated amount that they would charge the insurance company...so messed up

     
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Worst Billing Practices, Don't Accept Co-Insurance, Horrible Provider
Posted by Roman.chernin on 06/24/2013
NEW YORK CITY, NEW YORK -- My wife was expecting so OB/GYN requested blood work several times. We obviously have no control over where blood work goes so service request went to Quest. We have not one, but two insurances. Cross insure each other and kids so don't have to pay co-pays. Quest refuses to bill co-insurance, demands co-pay from patient. We refused to pay. I submitted manual claim to Anthem Blue Cross with all required paperwork. Insurance carrier took time to handle claim, in mean time Quest bombarded me with notices, reminders, etc. I called them several times, spoke with billing and they advised notes were placed in file/record to indicate status. I faxed them copies of my claim several times .... these people are deaf, blind and idiots. They actually sent our file to collection agency who sent me nasty collection notice .... and it was 3+ weeks after Quest actually was paid by co-insurance. Now my time to threaten them with a) Unfair debt collection practices (The Fair Debt Collection Practices Act, As amended by Public Law 104-208, 110 Stat. 3009 (Sept. 30, 1996))
b) Failure to comply with New York State Department of Health rules and regulations; c) Patient Intimidation; d) Patient harassment
Just horrible experience all across the board.
     
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Medical shambles
Posted by Sharrison on 01/10/2013
MAMARONECK, NEW YORK -- Avoid these clowns if you can. The local office posts incorrect hours on-line, the phone help says it will give hours and doesn't, the several offices I've visited are a completely disorganized incompetent shambles, and everybody has an angry unsatisfactory experience. My last visit a whole waiting room crammed with people were screaming at the crap employees. How often are places so bad that you see that?
     
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Under Staffed
Posted by Sheela.Thomson on 09/01/2012
I am waiting over an hour to do a urine drug screen. I realize that it's only one person working, but it's not enough for the amount of people that are waiting. I don't recommend coming here if you don't have an appointment.

     
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Posted by JISCal2 on 2012-09-01:
Did you go today for the test? It's the weekend, and a holiday weekend at that. I do agree with you though. If they are going to be open for business they should be staffed appropriately.
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Rude Employees
Posted by Bmcbeen on 08/30/2012
The person taking my blood was rude for the start. When she was finished taking my blood she put a cotton swab on my arm and barked 'Here hold this!" not even a please or thanks and then she barked 'we're done'. If I was her manager I'd fire her on the spot.
     
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Posted by KevinTX on 2012-08-31:
:) I had a less than polite experience at a Quest diag. here in Dallas too... must have unhappy employees.
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Rude Phlebotomist and extremely long wait time
Posted by Zafman99 on 08/13/2012
82-29 153 AVE, CROSS BAY, QUEENS, NEW YORK -- I took my child for a fasting blood work with a 10 am appointment. I arrived at 9:50 am with standing room only. After waiting for more than one hour we were finally seen-not to mention my daughter was feeling dizzy and felt like she was going to pass out. We were finally taken in by Tamika, the phlebotomist. From the moment we entered the room Tamika was very rude and seemed to be upset with life itself. She acted like she was there doing us a favor and we were only there to give her more work. She made the experience a very unpleasant one for my child who at this point just wanted to get out of there and get something to eat. I am very disappointed that my insurance company will sign a contract with a company that is very inefficient with disgruntled employees. Personally I will try to avoid going to this location unless changes are made........
     
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Posted by Skye on 2012-08-13:
Wow, so sorry you had such a bad experience. Taminka sounds like she is definetely in the wrong line of work.

Thanks for warning others.
Posted by Anna Molly on 2012-08-13:
It isn't just Quest Diagnostics. Unless your primary care physician does blood work in their own office, you can expect the same thing from many companies.
Posted by selenay2k on 2012-09-02:
Before you get angry at the person doing the blood draw, stop and think. You stated when you walked in it was standing room only. How many people were working that day? Did you note your appointment time on the sign in sheet, or did you just put the time you signed in and your daughters name? If you didn't put the appointment time she may not have known you had an appointment. I deal with Quest as well, and when I made my first appointment I failed to put down my appoinment itme on the sign in sheet and waited to be called past my appointment time too. When I finally got called in I asked why my appointment didn't help and the girl showed me on the sign in sheet where I should have indicated it, so that next time I was aware. I have remembered that and placed my appointment time down in the proper spot and have not had any further problems with waiting. Also, take into consideration how these people are treated. I have seen more then one person treat these girls like they are beneath them, and I also have to say I've never seen another job the people coming in for tests actually TELL these girls how to do their jobs! Personally, I'm so grateful when I get in and get out, and figure they know better then me what they need to do since they do it ALL DAY! Next time put down your appointment time and you'll be seen on time.
Posted by Greta on 2012-09-28:
selenay2k Just because the person that posted the complaint that they took her an hour later than her apptointment, don't ASSUME that SHE didn't write down the appt time just because YOU didn't. In other words don't blame the VICTIM. People that deal with the public deal with all kinds of people, that's their job. If she can't deal with patients, she needs to find another job with no patient contact. You must work for Quest. Some Phlebotomists don't know how to draw blood or do sloppy work. Some are just cruel and need to be fired.
Posted by watchNlisten on 2012-10-11:
I am a regular at these Quest Labs, and all seam to run different. I had good ones I had bad ones. The best one, was in Texas. That lady made a great laugh out of my day. Things are very bad in healthcare as she herself pointed out. The better the employee is treated the better care you get. That goes for any service area, in life. You cant just blame the staff. If your sick and not feeling well you might be tired and thirsty or just down right hungry. But when you are kind you get honey in return. I know the place was very crowed when I went I stood for about eight minutes before a chair became available for me to sit-in while I waited my turn. The Phlebotomist was a thirty-something woman and had no smile on her face, but as we began to talk I saw her crack a smile and began to start her day off with several jokes and laughs. She was very imformative and she knew what she was taking about, with years of experiance under her belt
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Did Not Honor My Appointment
Posted by Basshamcn on 06/05/2012
WINTER PARK, FLORIDA -- I had appointment with the Quest Laboratory at 324 East Par Street, Orlando, FL 32804,on June 5, 2012. I was about 5 minutes late for my 9 AM appointment, but was told that they would take care of me on time.

The receptionist asked me for my confirmation number. I did not have it with me as I normally would have. But I assumed that the record of my appointment would be in the Quest computers. It was not. The receptionist told me that that she would not honor my appointment, but that I could be considered as a walk-in. I told her that I did not bring my confirmation once before at the same laboratory, but my appointment was honored at that time. All of a sudden, the receptionist developed an attitude and asked if I wanted to wait. The waiting room was full of people. I said "No" and left.

I am a diabetic and have had Quest Labs at 2000 N. Alafaya Trail, Orlando FL 32826, perform all my laboratory work for years. I recently moved and changed labs to the Par Street lab since it is closer to my home. The Quest Laboratory at the 2000 N. Alafaya Trail location, the lab that I had used for years before changing to the lab at the East Par Street location, was outstanding in every way. A couple of times I failed to bring in my appointment confirmation number, and they always worked me in. This was not the case with the poor service and attitude that I received from the East Par Street location.

Now I am faced with decision of whether to continue to use Quest Laboratories or begin doing my repetitive laboratory work with another company. If I continue with Quest, then I will make the long drive to the former location where I always received respect and outstanding service. There are a lot of people looking for work. It would be in the best interest of Quest Laboratories and its customers if Quest would replace those employees whose behavior and attitudes cost the company business.

A copy of this letter will be mailed to top management at the Quest home office.

     
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Posted by TLSmith on 2012-06-05:
They were going to "work you in" you are the one who chose not to wait. Did she "develop an attitude" because she asked you if you wanted to wait? Sounds like they were willing to work you in.
Posted by Anonymous on 2012-06-05:
You were late and you forgot your confirmation number. Quest did nothing wrong here. They didn't turn you away. You chose not to wait.
Posted by trmn8r on 2012-06-05:
Maybe Quest will make some changes, but I note that to solve the one issue that you face, you have the control to make things work smoothly in the future.

I am surprised that they can't look you up by name and appointment time, but that appears to be how it works at this location.
Posted by I love my son on 2012-06-05:
I think they tried to help you but you didn't like that they wouldn't just take your word that you had appointment..You were late you didn't bring confirmation number like you were suppose to. You choose not to wait..Next time don't be late don't forget paperwork and hopefully you can get in and out.
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Delivers 1/10 of what they advertise
Posted by Youpainai25 on 10/21/2011
Just had Quest hooked up with an advertised 1.5 MB connection. On a good day/night I'm getting 200 kilobytes. Don't bother calling the office, you're invisible.

     
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Posted by Alain on 2011-10-22:
Quest or Qwest is now owned by CenturyLink. You can try to contact them at: 100 CenturyLink Dr., Monroe, LA 71203, ph# (318) 388-9000 or via http://ir.centurylink.com/phoenix.zhtml?c=112635&p=irol-contact
Or maybe try signing up with a competitor.
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I Am Not A Liar
Posted by Notaliar on 01/22/2011
01/21/11

I finally decide to get Internet at my house and because I have Direct TV, I thought I would call Quest. A 'customer service' agent named Anthony tells me that I 'qualify' for a FREE modem and free installation. I get the modem on time and the tech calls me to tell me I have been hooked up. I connect everything and I am happy..until I get my bill.......I have been charged for installation and for the FREE MODEM. I called 'customer service and spoke to LaRae - who after about 10 minutes tells me she will 'give' me the installation charge back. I tell her I still want the free modem and she leaves and comes back 10 minutes later stating "I read over the notes from your order and there is no indication that you were promised a free modem". I am insulted and I tell her that I am not a liar and I want my free modem. She tells me I have to speak to Anthony because he is the only person who can give me the free modem he promised me WHAT??? She also does not know who her VP of operations is. I call the next day and talk to Jennifer who does not know who Anthony is, but will put in a request to 'review the call and ensure I was not given false information".

Again - I am not a liar, but they need to review the phone call to ensure I am not a liar. I called back today as overnight I became more insulted and spoke to Brian. He tells me that they have to review the call to ensure that the associate was not misleading. I tried to explain that their internal training issues are not my concern and that I wanted the free modem I was promised and they could deal with the call later.

I informed him I was not a liar and simply wanted to modem I was promised..he also does not know who his VPs are and there are 100s pf Anthony's who work there and he could not possible tell me who he was. I also cannot cancel my service because that dept is closed today........
     
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Posted by Anonymous on 2011-01-22:
Nobody ever called you a liar. But they have to verify what you were promised. They are in the business to make money and can't just give free services out left and right.
Posted by momsey on 2011-01-22:
They are not checking the recording for training purposes. They want to verify what you were told and if you were told you get a free modem, then you'll get one.

They didn't call you a liar, they need to verify what you're saying. You would do the same if the shoe was on the other foot. Why do you care who the VPs are? That title really doesn't mean much. Most big corporations have hundreds, if not thousands, of VPs.
Posted by Anonymous on 2011-01-22:
I would also like to add that they probably have several call centers all over the country so the agents don't all know each other. I'm sure they have about a thousand or so call center employees.
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The quest bundling package is a rip off
Posted by Dkottman on 12/17/2010
A couple of months ago a representative for the new Quest bundle knocked on my door. I wasn't home at the time, but my wife answered. He promised her quite a few discounts, and told her he could save her at least 50 dollars a month off of our present Dishnet, Comcast bill every month. He told us Quest was a lot faster than Comcast, (which is a big lie), he told her that he could put a phone in our house for 3 dollars (another lie) and he told us we were going to get a prepaid credit card for 150 dollars to offset the early contract cancellation fee for Dishnet (another lie). This isn't just heresay evidence, because my wife called me and put the salesman and me on the phone together, and he told me the same thing.

I was paying 127 dollars a month for my Comcast, Dishnet services every month, and now I just got a bill from the bundle people, and it is for the amount of $161.98 (copy and pasted from my current bill)

(This too is copy and pasted)
Previous Balance 98.99
Payment Received 12/10/10 Thank you! -98.99
New Charges Due 1/1/11 161.98

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Total Amount Due $161.98
Payment Due By 1/1/11



You saved $45.00 this month!

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Promotional Discounts Discount
Qwest High-Speed Internet 6 Month Promotion month 2 of 6 45.00

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Total Promotional Discounts $45.00
When promotional discounts expire, the monthly rate will change to the standard rate.


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Total savings this month $45.00

The sad part is they think I saved $45.00, when in fact it cost me $34 dollars over what I was paying prior to switching, and as you can see by the statement it is going to go up another $45.00 in another 4 months, bringing the total to approx. $207.00. Just so you know what to expect.

I never got the $150 prepaid credit card, and I am still liable to Dishnet for the early termination fee. I called Quest, and Direct TV customer service about my bill, and the prepaid credit card and they just play dumb. Now I know I am the one who was dumb because I thought there must have been an error or something. They told me there was no error.

This is going to be my fee for bundling for the next year, and it will be yours as well if you buy the package. I just thought you might like to get a look at a real life, honest to goodness copy of what you are going to receive for purchasing the Quest DirectTV bundle every month, and as far as I can tell you can just forget about the 150 bucks they promised, I know I have.

The good news is that you don't have a contract with Quest, and can cancel without financial recourse, but you do have a 1 year contract with Direct TV. I just got off the phone with Direct TV and they told me if I cancelled it would cost me 20 dollars a month, now I am not sure if I got this right or not, but I believe they told me, for 2 years.

I copy and pasted the bill I received to protect myself from being liable for slander. This is a true copy of my discounted bill received just the other day. I have been contesting the bill, I have been looking for someone in customer service that is concerned about customer satisfaction, and, or customer retention, but so far I haven't found anyone that fits that description.
     
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