Quest Diagnostics - Page 2

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2.1 out of 5, based on 11 ratings and
27 reviews & complaints.

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The Most Rude Staff I Have Ever Met
Posted by on
Rating: 1/51
FORT MYERS, FLORIDA -- The staff at Quest Diagnostics on New Hampshire lane in Fort Myers has the most rude staff I have ever met! The blonde lady with the glasses at the front has the worst attitude ever! She is never positive! She never has a smile on her face! She always had a rude comment to say and she is no where near polite! For instance I was there today and all I did was ask her if I should leave my urine sample with her or take it with me!

She replied well like I said I'm busy, someone else can help you, if not I will do it when I can! Attitude adjustment needed!!!
     
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Don't You Ask Me "How Much Longer"
Posted by on
Rating: 1/51
BURBANK, CALIFORNIA -- Waiting over 40 minutes for my 95 year old mother to have her blood drawn, normally 5 minutes, I observed a number of later arrivals being admitted before us. I approached the reception desk with a simple question: "How much longer to wait? Initially I was ignored, then impudently told by two QUEST employees "Don't know," (Don't care) or words and gestures to that effect. The manner was more than discourteous, especially in a medical care office. Finally, one of the employees said perfunctorily, "10 more minutes" adding 10 punitive minutes to our wait, for she had not been consulted by any of the medical technicians in the workroom but had spoken on her own.

My mother needing to eat dinner and get to bed in a timely fashion, missed her blood being drawn in order to take a measure of thinness or thickness to avoid a second stroke.
     
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ok4now on 2012-09-07:
This is absolutely appalling treatment by Quest. A 95 year old patient should have been treated with more dignity and respect. Did you complain to management about this? If this was my mother I would have complained loudly and put these unresponsive toads in their place. Your mom deserved better.
Anonymous on 2012-09-07:
The people who got their blood drawn before you probably had appointments. You can make appointments with Quest online. I do that now and I never wait more than 5 minutes. It's been a timesaver.
sabletaz on 2012-09-07:
I agree with you ok4now.
yoke on 2012-09-07:
For a while we could only go to Quest. I hated it. They had the worst hours. Who closes at 4:00 on a weekday. People have to work. Even with appointments you are delayed. Was so happy our insurance gave us other options.
Anonymous on 2012-09-07:
From my experience, the people who get called back before those who were there first, have had appointments. If your mother didn't have an appointment, unfortunately she has to wait her turn, regardless of age. It would be nice if they helped her first but you have to realize that some of the people there also have health problems and need to be assisted quickly too, regardless of their age.
FoDaddy19 on 2012-09-07:
I agree with what the others have mentioned. It's entirely possible that the people who went ahead of your mother had appointments, if you were a walk-in, then I think a wait time of 40 minutes is actually pretty good. I once had to go to my primary care physician's office as a walk in (I was in extreme discomfort, but I didn't think it was bad enough to warrant going to emergency room, it turned out I had 3 kidney stones) And I waited 2 and a half hours before a doctor could see me. On the other hand if you did have an appointment then Quest really dropped the ball on this one.
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Your health information with QUEST is not confidential!
Posted by on
Rating: 1/51
WEST HILLS, CALIFORNIA -- We used QUEST to do a Stool test for our son as we are concerned about is diarrhea.
After a week of not hearing from QUEST, our son is well and fully recovered. We are then contacted by the health department telling us we must give further school samples to them for testing as they had concerns about the test results done by Qwest.

The health department also called our kids school to tell them they both are not allowed to go to school until the approved by the health department.

We never authorized QUEST to share the test results with anybody nor were we told that they could share the test results with anyone other than us or our family doctor.
And I We have our own doctor we thought that we deal with regarding our kids health. Since dealing with QUEST our kids cannot go to school and we have to take days off work to deal with health departments issues.
     
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BigAl on 2012-03-22:
I am sorry you are having to deal with this issue. However this is no different than other health care issues when dealing with something that can be contagious. Certain things must be reported to the Health Department.
raven2010 on 2012-03-22:
Here is a pretty extensive list of "reportable diseases"

http://www.nlm.nih.gov/medlineplus/ency/article/001929.htm
BigAl on 2012-03-22:
That's a good link you provided Raven. Here is an excert from the link------Please remember that the health care provider is bound by law to report these events. People with any of the diseases listed in a public health agency's reporting schedule should make every effort to cooperate with state health workers. Cooperation may help locate the source of an infection or prevent the spread of an epidemic.
Constance on 2014-03-27:
I think they were right! Parents should be parents, forget working and put your priorities in order! I wouldn't want my child sick over someone's neglect! Better safe than sorry!
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Don't go as a walk-in
Posted by on
RANDOLPH, NEW JERSEY -- Don't go as a walk-in as the waiting time is ridiculous and the front desk calls up walk-ins out of the sign-in order. I had patiently waited for 1 1/2 hours when the front desk called a "walk-in" gentleman that signed-in AFTER me. I immediately asked why she was calling the walk-ins out of order. She said that she had to monitor his test. I pointed out that she had no idea what test I was there for or that of the other walk-ins in the waiting room. As such, how could she correctly assess priority appointments? I don't think she cared. After an hour and a half, I walked out disgusted. I will NEVER use Quest Diagnostics.
     
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Anonymous on 2011-11-11:
How do you know that man was a walk in? He could have had an appointment. I always make appointments online when I have to get lab work done at Quest
Old Timer on 2011-11-11:
Plus, Quest has a big sign that says if you're here for a timed test let the nurse know. Not defending Quest, they are the worst lab I have ever been too, but they do stay close with the appointments and do honor the timed tests. A regular walk-in is in for longs waits if they are busy.

I found the labs at the local hospitals will get you in and out pretty fast. And there are seldom people waiting.
Anonymous on 2011-11-11:
I'm with Yaya. Its quite possible that the gentleman who arrived after you had an appointment. I've used Quest for all my blood work during this pregnancy and I always make an appointment because I'm seen before all the walk-ins. Most people here don't know that you can make an appointment which is to my benefit. The wait time last Thursday when I took a 3 hour test was 90 minutes. The only problem I have is that they sometimes overlook your appointment. You have to indicate on the sign in sheet if you have an appointment and twice now, they have failed to notice that I had an appointment. I've learned that when you sign in, even though they don't want to talk to you until they've called your name, you should verbally tell them you have an appointment. Especially if you have a timed test.
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Waiting For 2 1/2 - 3 Hrs
Posted by on
I WENT TO QUEST LABS (HADDON HEIGHTS NJ)ON 9/21/11. I ARRIVED AT 7AM. THERE WERE ABOUT 8-10 PEOPLE AHEAD OF ME. THERE WAS ONLY ONE TECH WORKING. THIS GIRL DID THE PAPERWORK/DREW BLOOK/ URINES ETC. NOT ONLY WEE THEY SHORTHANDED TO SAY THE LEAST, BUT TO TAKE APPOINTMENTS WHEN PEOPLE HAVE BEEN SITTING THERE FOR 2 HOURS ALREADY WAS A DISGRACE. ITS HARD TO GET AN APPOINTMENT. THIS ELDERLY LADY NEXT TO ME, WALKED OUT AT ABOUT 9:45 AM. SHE HAD BEEN FASTING AND ARRIVED THERE AT 6:45. TO WAIT 3 HOURS AND HAVE TO WALK OUT IS A DISGRACE. 3 OTHER P;EOPLE AHEAD OF ME WALKED OUT TOO. ONE GIRLS JOB YELLED FOR HER TO GET IN WORK AND SHE HAD TO LEAVE. THE TECH ADVISED US THAT SHE CALLED IN FOR HELP BUT TO NO AVAIL. SHAME ON YOU QUEST LABS. LAB CORP WAS EMPTY, BUT MOST INSURANCES ARE NOT COVERED AT LAB CORP. I WAITED THREE HOURS JUST TO GIVE A URINE SAMPLE FOR MY WORK.
     
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Anonymous on 2011-09-21:
I've never has problems making an appoinment with Quest. You can do it online now
Anonymous on 2011-09-21:
I never has problems either making an appointment with them.
Kris10 on 2011-09-21:
I've never had a problem either and all of the Quest locations I've been too have said that, "Please be aware that patients with appointments have priority over walk-ins" or something to that effect. Sorry you had to wait so long.
NicoleM on 2011-09-21:
When I worked as a head hunter, I sent potential employees to Quest for drug screening. Always, always had negative feedback about excessive wait times and unprofessional employees, so in the end we switched to another service.
Anonymous on 2011-09-21:
The wait times can be excessive but it is extremely easy to get an appointment! I am pregnant and make my lab appointments online all the time. In fact, my last appointment, I got the lab forms at 9:45, got home at 10am, immediately signed on to Quest and made an appointment for 10:15! My only complaint is that at an appointment prior to that, I sat for 45 minutes while walk-ins kept getting called back. Apparently when I signed in, the lab tech failed to notice I had an appointment. Another tech discovered it when he was checking the sign-in sheet. But yes, the wait times are horrible. I figure its because they have to do paperwork and print labels for the blood vials and whatnot. I would never sit for 2 1/2-3 hours, that's just ridiculous. I don't find the empoyee's to be unprofessional, and the reason I go to quest, aside from being able to make appointments, is that there is one male tech who usually draws my blood and I hardly feel it! And it never leaves a bruise!
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Understaffed
Posted by on
Many customers fail to understand that at Quest Diagnostics draw stations are very understaffed. The employees are very stressed because we are given limits as to how we help you, what we can say to you, what services we can provide, taking time out to call a doctor for DX codes or add a CC: or something else. There is a 10-20 min guideline we must follow for each patient. when we get above 20 min. heads begin to roll and employees who are set to leave for the day must stay to draw to get the time down.

To help make things better for yourself and the employees, comment cards that help impact how employees are treated should also be a factor. Those who draw blood are not machines, but we are treated like ones just to keep patient standards high.

not all sites are horrible with service, some places bust their butts to give great service but are harshly treated by patients and the higher ups.
     
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Anonymous on 2011-01-13:
When writing a review, don't use medical jargon. Not many people will know that dx means diagnosis code and cc means chief complaint. I've never had a good experience at Quest. The last time I went, the phlebotomist yelled at me because she couldn't find a vein and got mad when I suggested a vein. Respect is a two way street
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Honked off
Posted by on
MILTON, FLORIDA -- I went to the Milton, Florida office to give a urine sample for the second time. I told the lady that their lab had called me and they had mishandled my sample. They also said that I would not have to wait in line again as it was there mistake! On the previous visit, I had to wait for 90 minutes for their "service". She said I would have to wait my turn as she was taking appointments. I tried to explain to her that the lab said I would not have to wait again as it was their fault. She again told me to wait my turn. I waited 30 minutes, ask her again, and she said to wait my turn. Anothe 15 minutes later, I ask her again, she said I was next in line. She then proceeded to call a person that had just walked in. I was honked off.
     
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Alain on 2011-01-04:
To make an official complaint about this go to http://www.myfloridalegal.com/consumer, then click on "How to File a Complaint or Check on a Business" and then click on "Consumer Complaint Form".
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Dangerous
Posted by on
ATLANTA, GEORGIA -- My son is on blood thinner and he supposed to have a monthly INR level so his doctor can adjust the dose of his medication according.
He is in college in Atlanta, GA and the nearest place was the Quest diagnostic in 550 Peachtree street. Almost every month we have a problem, 1 They made a mistake and put my name instead of his name and the results was not released to the MD. (for information I was not with him) So he had to redo it again, but nobody bothered in the lab to call him or me for the redraw, but we knew from the Doctors office because of the good nurses there always check for the results when I tell her that my son went for his monthly.
2 One time the nurse called me with the results, and when I asked my son, the surprise is that he never went to the lab yet that month. So those results that sent to his doctor was for another patient or God knows what they are doing.

3 They never call if they need to redraw, latest was November the 18th and the test was not done because blood was delivered on the 22nd to the chemistry lab so specimen was not good anymore and of course the medication was not adjusted, I called my son and I brought him to Tampa and test was done and was low and medication had to be increased, and that means that he could form a clot so easy and will be in a big trouble.

I called the customer complaint line and they didn't seem like they care, nobody call me back and all was getting to her attention that these mistakes is done because we are in different state which I don't think that was the reason to get the wrong name or the wrong patient or the delay to deliver the specimen to be analyzed.
     
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Alain on 2010-12-02:
Calling you with another patients results is a violation of a patients privacy and the rest is sloppy work. Have your son talk to his doctor and have them recommend a lab that they trust and delivers accurate results reliably.
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Outsourcing Basic Service to Their Customers
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PALM HARBOR -- I've been a customer of the local Quest Diagnostics blood-testing store close to home since the mid-1990s. It was slick and easy: I walked in, gave the receptionist my script, waited a few minutes and was called back to have the blood drawn. I would guess no more than twenty minutes tops. No appointment was necessary. Several weeks ago my wife went in for blood work. She didn't have an appointment and was unaware you needed one. She was made to wait for two hours. Yesterday, June 3, 2010, I called to make an appointment. Got a telephone tree. It proceeded to tell me the hours, told me there would be training on every third Wednesday or whatever day, told me, finally, if I wanted to make an appointment to call the following number. I called that number and again got a telephone obstacle robot. It wanted first to help me locate the nearest Quest diagnostics center. I didn't need that information. I didn't need the hassle. Got in my car, drove to my nearest Quest diagnostics center. There was one woman drawing blood. The receptionist ducked me--before I'd said a word! I called out, "Is someone here?" She said yes but was in no hurry to come to the window. When she finally did, I told her I wanted to make an appointment. She told me they don't make appointments in person. It has to be done online or over the phone. Their business card says it's "quick, easy and convenient." IT IS NONE OF THOSE THINGS. They have laid off staff. This means if you simply walk in, as was the previous practice, you have to wait and wait and wait. To mitigate this they now take appointments (although the phone robot says an appointment is "not necessary.") So they don't have to pay an actual person to make appointments, they've turned that work over to their customers. They deliver less service now, but have not reduced the prices they charge for that service, nor have they made the company more customer-friendly. Every step they've taken is to bolster their bottom line at the expense of their former employees and, in my case, disgruntled customers. The CEO last year was paid around $17 million dollars for this abomination. My blood work? I've found another lab, one that opens at 6:30 am and takes customers on a first come, first serve basis.
     
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Alain on 2010-06-05:
It would appear that they have made a decision to emphasize volume over customer service for their business model. They don't care about your business so you left and found someone that took care of you properly. Good solution.
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Want A Career? Then Don't Go With Quest Diagnostics - Warning!
Posted by on
FAYETTEVILLE, ARKANSAS -- After twenty-two years with Quest Diagnostics, they felt they could shut me up. Manager called left threats of legal action and just blown out her axx as normal. Don't make a career with this company as they will say and do anything to get rid of you when you hit the limit of vacation time. You earn it, and they don't want you to take it. Get hurt once in twenty-two years and they threaten you daily that your job won't be there if you don't get better. This company I send mail to every other week, there returned and not given to the president.

All those in stock market with Quest best get out as soon as possible that company is going to take a real hard fall. This is a known fact because they have been terminating, firing all there older employee's for what can I say.

THE BOTTOM LINE. Customer service is none. It is now the customers fault for anything now. Don't believe it, then read as well as go get your blood drawn one day and see how they cry. Sit down and your turn will be called when I am ready. They also over bill and continue to bill even after you have paid. This is always a mistake on there part. Yea right just like the 16 point drop from Jan 1 to date of July 14th, 2008. This company is getting word of mouth all over the world on the internet.

So, help put this company out where it belongs. In the non-existence with all the others that are biting the dust. Go to Lab Corp or any private practice doctor and have your blood drawn. Quest will be a pain in your side if you use them for any service or work for them. I use my real name as well as address as I know how they cheat and steal and lie. You have been warned!
     
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blessings1 on 2008-07-17:
Sorry what you go through with Quest Diagnostic! The manager is probably jealous, ugly and insecure!..and not to mention INSENSITVE B-! What is their problem? Are they mad because they don't "get any" at night? HA!HA! They are so jealous of your accomplishment of 21 years, and they are miserable and want everyone else to be! As the saying goes, "Misery enjoys company!" FYI.. I know off hand that here are some doctors at this building...3333 Skypark Drive, Torrance, CA 90505 that deals with Quest Diagnostics. Perhaps, you may want to relay this message there! Also, look up Torrance Memorial Hospitals, Little Company of Mary Hospitals, all in Torrance, Ca. I believe they deal with them too and you may want to relay the message of how badly they are treating their employees! and go with Labcorp. And to your the jealous manager of Quest Diagnostic--GET A LIFE! Obviously, you are miserable in your personal life. AND Don't be dragging everyone down with you! They didn't cause your misery in the first place! AND STOP YOUR NONSENSE MESS AT THE WORKPLACE!IS THAT THE REASON WHY THE DOCTORS AREN'T RECEIVING THE LAB RESULTS ON TIME? BECAUSE YOU ARE TOO FIXATED IN BACKSTABBING AND HARASSING YOUR EMPLOYEES! AND IF ANYTHING BAD HAPPENS TO THESE PATIENTS BECAUSE THE DOCTORS DIDN'T HAVE THE RESULTS ON TIME AND UNABLE TO PROCEED WITH NEXT STEP TREATMENTS FOR THEIR PATIENTS, IT'S GOING TO BE ON YOUR HEAD! YOU WILL BE RESPONSIBLE! YOU WILL PAY DEARLY!
LEARN TO BE NICE TO PEOPLE!
P.S.
LEAVE FOREVER "21" YEARS ALONE!
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