Quest Diagnostics Consumer Reviews - Page 2

For three weeks I called the 800 # and several local Quest locations phone numbers to obtain pricing for tests I needed. All of the 800# phone prompts lead nowhere: they have recordings that don't allow you to reach an actual person or they re-route your call to yet another recording and eventually, it simply hangs up on you.

Several times there was dead air space in a playback recording that should have said the test code I just provided such as: "if this code [blank] is correct press 1", and after a dozen tries at this there was a recording that said "pricing is not available by this automatic service." Another recording I got was "we are currently closed for lunch (at 8:54 am)". The local Quest offices never answered the phone and after ringing for minutes says "answering service is not set up" and disconnects the call. After all these attempts, I called Lab Corp and in one try got the pricing I needed. I should have called them first.

ORLANDO, FLORIDA -- My fiance had blood work done on March 15, 2019. She had the same tests at Advent Health and results were available in 24-36 hours. I have my tests done at East Side Laboratories who are awesome and who email my results directly to me as soon as the results are available - typically 24 hours. Today, March 23, she still has no results on the Quest website. As her caregiver, I, as well as she posted several inquires on the website - NO RESPONSE.

Finally I called yesterday and though her designated caregiver, Quest refused to pull up her records and so my fiance had to call herself. She was informed "all the tests were not completed" and that partial results were released to her doctor. Quest then refused to send a copy of the partial results to my fiance and said she would not get them until all tests were complete and then no sooner than 24-36 after the doctor had all their results.

These are Quest rules - NOT LAW!! Where the heck does this lab get off denying my fiance's request for HER RESULTS - RESULTS MY FIANCE IS PAYING FOR!!!! 8 days since blood was taken and my fiance still has no test results which are necessary to adjust her dosage. OUTRAGEOUS. Quest is slow, incompetent, unresponsive and could care less about their patients. There are much better labs out there for bloodwork - don't be a fool!! Neither I nor my fiance will ever use Quest Diagnostics again - they are garbage and their customer service people are condescending and have a bad attitude.

BOYNTON BEACH, FLORIDA -- Quest is the place that the doctor sends you when you need a blood test or any test. So now Quest Diagnostics has instituted a policy of making people make an appointment to drop off a specimen--THIS IS RIDICULOUS!!! Imagine needing a crucial test and you have to wait 3-4 days to do a simple drop off!!! All they have to do is take it!! Why are they still in business oh yeah, because they make money off insurance companies that make you go to them And there are only 2-- Quest and Lab Corp. So there's no motivation to provide any service and they work their employees to the bone!!

BROOKLYN -- Terrible experience! Never got my results from them - login never worked (even though I signed up)...urgently needed my results for a further test I needed to do but nobody helped! Even after calling, emailing them... The only thing that worked when they sent me my bill for over 2000.00 USD - and there they were very professional.

I don't understand why results have to go over this unprofessional Quest Diagnostics? Can we not talk to our doctors anymore to get results? Try to avoid the lab in any case if you can! Choose doctors who will not work with this setup. I am serious - keep away from them - it will save you lots of money and nerves. Why is such a business still on the market - after I read all the other complaints too...

HARRIMAN, TENNESSEE -- Avoid Quest Diagnostics. I had a blood test performed on September 15, 2016. Quest mishandled one of the samples and I had to make a 30 mile round trip to have the sample retaken. As a result, they want me to make another $25 per visit copayment. I wrote them on October 17 that I would not make another copayment due to their mishandling of the September 15th sample.

They continued to bill me. After the "THIRD NOTICE," I called 1-800-366-6635 on December 30. I spent 17 minutes explaining the situation and the representative reviewed it with her supervisor. The supervisor refused to credit the $25 and replied that I had to get documentation from my doctor or my insurance company. This made no sense to me since neither was involved with Quest's error. The representative promised to work on the situation and call me back. This is the third billing issue I have had with this company.

If I could give this place no stars I would. The fact that I am taking time out of my day to write a negative review shows a lot about how I am feeling. I work at a doctors office and I literally cringe when I have to send people to Quest. My answers have become "good luck" I have dealt with Quest through all areas.. I have gone into quest to get my own blood drawn (workers are miserable, and have the worst customer service). I warn people before they go about the service. From the business side of it I can tell you I have been hung up on because nobody wants to help figure out my questions. They are as simple as asking what happened to a patients lab results. They do not care about doctors sending patients to them, nor care about patients at all. They are the worst people on the planet working there. I am surprised on how big Quest is. Nobody knows what they are doing there and it leaves our staff frustrated !!! If it wasn't for the fact that we need tests through them we would have pulled our account from them ! I hate Quest Diagnostics with a passion!!!!! its hard for us to ever get through to somebody and if we do they just transfer you to the next person.. Labs are always messed up, they treat our patients with no respect, have no respect for our staff, billing is always incorrect, and do not keep our contract promises. Any idea as to how they are still in business is surprising to me! It's not because they are good. Do not go there unless you need certain labs!!!!!!!!! expect to wait hours!

BOYNTON BEACH, FLORIDA -- Arrived today for my second appointment. Got there 45 minutes early, signed in 30 minutes later. I was called to do the paperwork. 2 minutes before my appointment, I was in the lab. A courteous and professional person got the job done efficiently. She was a most pleasant person to speak with. In other words she had people skills and personality. Unlike you find in the Delray office. The procedure only took 10 minutes to complete. Unlike in the Delray office. They did not lose my appointment or treat me in a rude manner. Unlike the Delray office. I drove perhaps 5 miles out of my way to go here this time. Glad I did it and will do it again should the need arise.

DELRAY BEACH, FLORIDA -- Made an appointment 2 days before. Got there early. 45 minutes later, I'm told my appointment does not exist. Can't find it. I asked. "Well now what happens." "We will treat you like a walk in. You have to wait an additional 45 minutes to an hour. Someone will call you." You have got to be kidding. These people just take hostages. When I said I could not wait around that long, the person shrugged, walked away saying, "I'm not going to argue about it. Come back another day."

Do these people think I fasted then came in to the facility and made up an appointment? Think you could try to work with a person. I was livid and I just had to leave. They have this thing set so that you cannot call and speak to anyone at request.

OCOEE, FLORIDA -- Ocoee Florida, June 30, 2015. First, not greeted, asked if I had an appointment - didn't, so sign in sheet shoved at me. Was told to have a seat. Called back-up and asked for doctor's order, id and insurance. Was told to have a seat. Now this is where it gets real shifty. I was called back-up by a different woman and was told that my estimated work would be $100 and how would I like to pay. I told her I had insurance and that it was only $10. She told she had to put a $100 authorization on my card until the insurance paid my bill. What the... okay, so I let her.

After waiting 30, same woman announces that there is a 2 hour wait for non-appointments. Why didn't she tell me that before putting a $100 hold on my credit card? I went to the window and told them I wanted to make an appointment. Was told to have a seat. After waiting 20-min, I stood in front of the window and finally the clerk told me to come on back. The 3 women in the back was discussing how they did not have time to stop what they were doing to make an appointment and how it set them back. And it went on and on. I dislike Quest very much.

MADISON, NEW JERSEY -- Quest labs are perpetually understaffed. They routinely only have one person working who is supposed to do the blood tests, paperwork, manage the waiting room and answer the phone. So basically you need to plan to spend some time there when you get there. I had a blood draw on 5/6/15. Signed up on the Quest website to get me results. Got an email that there were no records of my test. I called customer service. The mix-up was apparently with my last name.

So the Quest service representative finds my results, says he will put it in my file. However the next day I receive an email saying that my doctor needs to change my last name on the Quest report. How? Why? I can verify my identity, answer every security question. No attempt by Quest to resolve this. Rather it is put back on me and my doctor. So now almost 2 months after my test - still no results.