Quest Diagnostics - Page 3

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2.1 out of 5, based on 11 ratings and
27 reviews & complaints.

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My Visit Was Short and Pleasant. Nanci Was Great I Like Her A lot.
Posted by on
Rating: 5/51
PLANTCITY, FLORIDA -- I came and I just sat for a few minutes and was called my blood is hard to get usually But. Ms. Nanci got it with no problem. She is amazing please let her know that . Thank you.
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Posted on
Rating: 5/51
NAPLES, FLORIDA -- The service was just great! I was in and out very quickly. Thank you for the wonderful service!
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Supervisor retaliation
Posted on
Rating: 1/51
FAIRFIELD, CALIFORNIA -- Quest diagnostics is supposed to be zero retaliation well that's not true its the most uncomfortable place to work and to be treated fairly if you say anything they will retaliate against you be careful!
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Alain on 11/19/2012:
Your state employment commission may have information that could be of used to you regarding your rights if you think you're being mistreated by an employer.
Employee on 11/19/2012:
I do agree with complaint regarding supervisor retaliation I know for a fact it was retaliation its sad cause I'm scared to say anything cause I need my job I'm sorry this is happenimg in the work place
Employee on 11/19/2012:
I agree
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Stick It!
Posted by on
I am appalled at the number of complaints of inhumane behavior exhibited by lab techs on this website. Let me add mine. There were only two other customers at this lab when I went in. A nice looking 30 something woman with her husband was crying and holding out her arm to the lab tech, saying he could try to draw again. He refused and told her to wait for some other employee. He wouldn't face me in the now near empty reception room. He was visibly an angry man. I tried to talk this guy down and like a fool, I let him draw my blood, against my better judgment. He didn't observe any safety protocols, doesn't follow rules. Then he jabbed me and poked so hard, that two veins were raised in my arm and a space of five inches antecubital was blackened for a week. Not discolored, blackened.

Called CSR, was treated like I had a lot of nerve, and then they reported my complaining to my doctor!!
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yoke on 03/18/2010:
The tech was not being rude to the person you were being nosey about. From what I have been told by techs they are only allowed 3 tries before they have to get someone else to do it.
momsey on 03/18/2010:
It doesn't sound like you know what the situation was with the other patient. And you skip over too many details to make this a good review. What safety protocols didn't he observe? What rules didn't he follow?

People drawing blood should be professional and skilled, of course, but it's a really low paying job and they don't always get the cream of the crop. It's like any low paying job, it just stinks that this one involves our veins.
LisaPit on 03/18/2010:
I have also had horrible experiences at Quest Diagnostics. The last time I went there one of the techs had her young daughter at work with her, and the child (about 8 years old) stood by patients and stared at them while they were having blood drawn. The technician "blew" my vein, causing horrible bruising and pain.
Anonymous on 03/18/2010:
respectyourself -- where is the location of the Quest Diagnostics? So, people can know not to go to that particular location. Unless the job or whatever requires you to go there... and then you're tough out of luck.

I've had to go to Quest a couple of times for a pee test for a couple of jobs. No blood taken. And this was in Beaumont, TX. Staff seemed pretty friendly to me.
Beautiful Bob on 12/17/2010:
sounds terrible
Gigi on 10/02/2012:
Sounds dreadful
Florence Poggi on 08/30/2013:
My blood drawer was fantastic and her name is, Irene, in the Casa Grande, AZ. lab .She did not hurt me and I had no bruising like I have in the past at our Hospital. The office had only 2 people working, 1 at desk and 1 lab attendant and the office was PACKED with folks. I certainly would think your company could afford more help......the desk lady and the blood drawer, Irene, are swamped day after day. I asked the name of their supervisor and it is CHARLOTTE. PLEASE GET THESE POOR LADIES SOME HELP or folks are not going there any more...I won't!
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Quest Diagnostics: Patient Treatment - Deplorable
Posted by on
Patient visited Hamden, Ct. location for a pregnancy test. She politely asked a procedural question which was witnessed by another patient sitting next to her. She was treated with impatience especially by one staff member who addressed her question in a highly rude tone. The patient did not turn her cheek to this poor treatment and asked that she please address patients in the future in a "softer" manner. The patient was then confronted verbally by the staff member. The staff member left the lobby area, slamming doors and blurting expletives ready to walk-off the job as seen and heard by her Managing Director. The patient did not think someone with such an aggressive demeanor should work within a health care environment and thus, calmly mentioned it to the angry staff member. The staff member physically accosted the patient (it took three staff members to restrain her physically, the assailing staff member).

Now it is the patients fault for expressing an opinion validating the violent behavior received from the staff member.

Patient left sobbing with a 3 inch scratch mark down the side of her arm from assailant.

Deplorable atmosphere for patients. Cold, uninviting and even dangerous.

The staff members are visibly (in this office) insecure and unhappy.

Patients should not have to turn their cheek to offensive treatment. Precisely what this patient has been asked to do.

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Anonymous on 02/28/2008:
Did patient call the police?
sunshine619 on 02/28/2008:
If "the patient" was physically assalted to the point of visible injury she should seek legal action. That's unheard of!!! Although, I have to ask the same ? as slomo.
Principissa on 02/28/2008:
Did this really happen the way you are telling it? Was this person a nurse, doctor, nurse's aide, or just office support staff? Did the patient call the police? If not I suggest the police be called immediately and a report filed. This needs to be reported to the appropriate authorities in both the doctors office and law enforcement right away.
Anonymous on 02/28/2008:
Call a lawyer that's the only thing to do here!
MSCANTBEWRONG on 02/28/2008:
I think there is more to the story here HOWEVER if this is exactly what happened, I agree that the appropriate authorities need to be contacted and this incident reported. JMHO
LenaSunShine on 08/04/2010:
It doesn't matter what happened unless it involved physical violence by the patient toward the employee. No matter what a patient might say to an employee, it is no justification for rude language, swearing at the patient, slamming of doors, and most especially there is no justification for acts of physical aggression. Period.
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Supervisors are lazy, untrained, plain stupid!
Posted by on
LITTLE ROCK, ARKANSAS -- As an employee of Quest, I also have to fill out a review each year as to how your supervisor treats and trains you. Of course your not able to be openly honest as then they find ways to mistreat you or write you up and terminate you. There is one super that went as far as to call employees into a private area and then she would swear and cuss you out. Of course all you ever seen of this witch is lady like in front of others. But, if she wanted you gone she would be little you and call you every name in the book. This so called woman is a she devil and that is the best way I can put it. I had to go high up the ladder to get this freak of a so called lady off of me. She has killed one person and fired two or I should say two people quit. One had ten years of service.

But, he could not take her rants and did tell the she devil off and left. Has anyone ever seen such witches in there jobs as they have at Quest?
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Anonymous on 10/05/2007:
How did she kill someone? Why isn't she in prison?
lewis1946 on 10/05/2007:
The driver was over stressed and involved in a fatal accident. This was an accident. But, many people are told to get the job done or we'll find someone that can do it. There's all sorts of tricks that are used. The driver was alive at the scene, but died a few days later from internal injuries. I blame the super as know how she acts first hand!
Ponie on 10/06/2007:
What a leap! How do you know this driver was 'killed' because of stress caused by the supervisor? He/she could have been in the throes of a divorce, could have been high on something, etc. If you got this lady 'off of' you, evidently she doesn't have the clout you claim. If you can't stand the heat, stay out of the kitchen.
lewis1946 on 12/09/2007:
Go to these other sites as well.
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Mistreatment / Carelessness
Posted by on
HACKETTSTOWN, NEW JERSEY -- I am writing on the behalf of a loved one that was mistreated at Quest Diagnostics in Hackettstown NJ on Monday November 9,2009. The Lab tech which will remain nameless but identified by her multiple rings on each finger was very uncaring, and hurtful. My loved one told her his left arm was the one always used to draw blood. She told him that didn't matter and proceeded to jam a syringe into his right arm in a very painful manner. This is Friday 11/13/09 and he still has bruises and pain from her very rough treatment.
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clutzycook on 11/13/2009:
I hope you cc'd this to a supervisor or manager at that location. Putting it on here really isn't effective in making sure something like this doesn't happen again.
Anonymous on 11/13/2009:
My doctors take this stuff very seriously. They don't even like to hear about flippant comments hospital workers sometimes make. Be sure to let someone at the facility and your doctor know what happened.
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