MADISON, NEW JERSEY -- Quest labs are perpetually understaffed. They routinely only have one person working who is supposed to do the blood tests, paperwork, manage the waiting room and answer the phone. So basically you need to plan to spend some time there when you get there. I had a blood draw on 5/6/15. Signed up on the Quest website to get me results. Got an email that there were no records of my test. I called customer service. The mix-up was apparently with my last name.
So the Quest service representative finds my results, says he will put it in my file. However the next day I receive an email saying that my doctor needs to change my last name on the Quest report. How? Why? I can verify my identity, answer every security question. No attempt by Quest to resolve this. Rather it is put back on me and my doctor. So now almost 2 months after my test - still no results.
CORAL SPRINGS, FLORIDA -- I am trying to get test results or at least my money back from them. I went to 8130 Royal Palm Blvd Ste 200, Center For Medical Arts, Coral Springs, FL, phone (866) 697-8378 on April 18, 2015. There was a very rude black girl in the reception. The way she talked to me like I was begging for welfare and she was doing me a big favor just by talking to me. She took my credit card (Payment Order Number **, Requisition Number **) although I told her that my insurance (Cigna) will pay 100%.
Anyway, few weeks later I saw that my credit card was charged and statement from Cigna said that Cigna will not pay because Quest submitted wrong codes. I called my doctor Jean ** in Boynton Beach and asked if test results were received. The secretary said she called Quest and they could not find any records of me being there. I called Quest and spend one hour on the phone trying to find my record. The problem was that when they search for my name in their computer system they always make mistake and type some letters wrong.
Finally they found my record but refused to resubmit correct codes to Cigna. Finally I asked to send results to my address. At least I want to get something from them. Faxed them Patient request form on May 18 to fax number **, still waiting. No way I will use them again.
EAST BRUNSWICK, NEW JERSEY -- This particular location has horrible infant-patient care service. They were not prepared with the proper materials needed to draw blood and my poor 15 month old was sitting with the rubber hand around his arm longer than necessary. And they basically pinned him down with no distractions (toy or visual). No smiles at all.
When we initially checked in, the intake women did not record properly how much blood was supposed to be taken and when this whole traumatic experience was done they said they had to do another vial bc of the mistake the intake women recorded. I was livid. There was no way I was going through that again. So she said "It was fine to use what they had already taken." No one apologized for this somewhat big mistake. Overall horrible customer service and not child friendly. Will never go back again.
FLEMMING ISLAND, FLORIDA, FLORIDA -- I usually have blood work done at another lab but there was a closed sign on their door so off to the Quest Lab I went. I walked in and on the counter were two sign in lists one for appointment holders the other walk-ins like me. As I was signing in a woman entered the office so I inquired about having blood tests done. She replied to enter, turn right, and have a seat in booth three. I did and shortly she entered, did some paper work and the machine printed the labels for the containers where my blood was to be placed.
I hardly felt the prick of the needle and the containers were quickly filled. Then I was given the container for a urine test and showed where to place it when I was done. This was a great lab experience and the next time I need blood work done I think Quest will get my business again. I wish to thank ** for her great work as an employee at Quest Labs.
FORT MYERS, FLORIDA -- The staff at Quest Diagnostics on New Hampshire lane in Fort Myers has the most rude staff I have ever met. The blonde lady with the glasses at the front has the worst attitude ever. She is never positive. She never has a smile on her face. She always had a rude comment to say and she is nowhere near polite. For instance I was there today and all I did was ask her if I should leave my urine sample with her or take it with me. She replied "Well like I said I'm busy, someone else can help you. If not I will do it when I can!" Attitude adjustment needed!!!
BURBANK, CALIFORNIA -- Waiting over 40 minutes for my 95 year old mother to have her blood drawn, normally 5 minutes, I observed a number of later arrivals being admitted before us. I approached the reception desk with a simple question: "How much longer to wait?" Initially I was ignored, then impudently told by two QUEST employees "Don't know," (Don't care) or words and gestures to that effect. The manner was more than discourteous, especially in a medical care office.
Finally, one of the employees said perfunctorily, "10 more minutes" adding 10 punitive minutes to our wait, for she had not been consulted by any of the medical technicians in the workroom but had spoken on her own. My mother needing to eat dinner and get to bed in a timely fashion, missed her blood being drawn in order to take a measure of thinness or thickness to avoid a second stroke.
82-29 153 AVE, CROSS BAY, QUEENS, NEW YORK -- I took my child for a fasting blood work with a 10 am appointment. I arrived at 9:50 am with standing room only. After waiting for more than one hour we were finally seen-not to mention my daughter was feeling dizzy and felt like she was going to pass out. We were finally taken in by **, the phlebotomist. From the moment we entered the room ** was very rude and seemed to be upset with life itself.
She acted like she was there doing us a favor and we were only there to give her more work. She made the experience a very unpleasant one for my child who at this point just wanted to get out of there and get something to eat. I am very disappointed that my insurance company will sign a contract with a company that is very inefficient with disgruntled employees. Personally I will try to avoid going to this location unless changes are made...
WEST HILLS, CALIFORNIA -- We used QUEST to do a Stool test for our son as we are concerned about is diarrhea. After a week of not hearing from QUEST, our son is well and fully recovered. We are then contacted by the health department telling us we must give further stool samples to them for testing as they had concerns about the test results done by Quest.
The health department also called our kids school to tell them they both are not allowed to go to school until the approved by the health department. We never authorized QUEST to share the test results with anybody nor were we told that they could share the test results with anyone other than us or our family doctor. And I we have our own doctor we thought that we deal with regarding our kids health. Since dealing with QUEST our kids cannot go to school and we have to take days off work to deal with health departments issues.
RANDOLPH, NEW JERSEY -- Don't go as a walk-in as the waiting time is ridiculous and the front desk calls up walk-ins out of the sign-in order. I had patiently waited for 1 1/2 hours when the front desk called a "walk-in" gentleman that signed-in AFTER me. I immediately asked why she was calling the walk-ins out of order. She said that she had to monitor his test. I pointed out that she had no idea what test I was there for or that of the other walk-ins in the waiting room. As such, how could she correctly assess priority appointments? I don't think she cared. After an hour and a half, I walked out disgusted. I will NEVER use Quest Diagnostics.
I went to Quest labs (Haddon Heights NJ) on 9/21/11. I arrived at 7am. There were about 8-10 people ahead of me. There was only one tech working. This girl did the paperwork, drew blood, urines etc. Not only were they shorthanded to say the least, but to take appointments when people have been sitting there for 2 hours already was a disgrace. It's hard to get an appointment.
This elderly lady next to me, walked out at about 9:45 am. She had been fasting and arrived there at 6:45. To wait 3 hours and have to walk out is a disgrace. 3 other people ahead of me walked out too. One girls job yelled for her to get in work and she had to leave. The tech advised us that she called in for help but to no avail. Shame on you Quest labs. LabCorp was empty, but most insurances are not covered at LabCorp. I waited three hours just to give a urine sample for my work.