WILMINGTON, NORTH CAROLINA -- Yesterday, I received a bill from Quest Diagnostics stating that my insurance refused the claim and that I was responsible for $1,320. I told the representative in the Atlanta office (they are assigned our state) that they had my name wrong on the invoice and that they hadn't sent it to the right state. They said that their policy was to send it to the state where the physician is licensed, he is licensed in my state.
They claimed this was an issue I needed to resolve. I could not get this resolved through the doctor's office either as they said Quest does all its own billing. The representative I spoke with offered no apology and no further assistance. Buyer beware to assure the laboratory working with your physician is covered by your insurance plan and has a proactive stance when it comes to correcting client billing errors. I am still trying to resolve this issue on my own.
FAIRFAX, VIRGINIA -- I had to collect a 24 hour urine. I am a woman. I received a jug, but no collection vessel. Usually one uses a collection hat to collect the urine so it can be poured into the provided jug. I was told these were not available. Now, this is ridiculous. I checked around town to find one to no avail.
For women, it's not an easy task to collect an accurate urine sample. It is even worse for people with arthritis, hand deformities, obesity, poor vision, and numerous other problems. I feel that Quest is being cheap or maybe just thoughtless for not providing these little gadgets. It makes the collection process easy and accurate. I don't get it, don't they want the best for their patients… apparently not.
EAST BRUNSWICK, NEW JERSEY -- This particular location has horrible infant-patient care service. They were not prepared with the proper materials needed to draw blood and my poor 15 month old was sitting with the rubber hand around his arm longer than necessary. And they basically pinned him down with no distractions (toy or visual). No smiles at all.
When we initially checked in, the intake women did not record properly how much blood was supposed to be taken and when this whole traumatic experience was done they said they had to do another vial bc of the mistake the intake women recorded. I was livid. There was no way I was going through that again. So she said "It was fine to use what they had already taken." No one apologized for this somewhat big mistake. Overall horrible customer service and not child friendly. Will never go back again.
FLEMMING ISLAND, FLORIDA, FLORIDA -- I usually have blood work done at another lab but there was a closed sign on their door so off to the Quest Lab I went. I walked in and on the counter were two sign in lists one for appointment holders the other walk-ins like me. As I was signing in a woman entered the office so I inquired about having blood tests done. She replied to enter, turn right, and have a seat in booth three. I did and shortly she entered, did some paper work and the machine printed the labels for the containers where my blood was to be placed.
I hardly felt the prick of the needle and the containers were quickly filled. Then I was given the container for a urine test and showed where to place it when I was done. This was a great lab experience and the next time I need blood work done I think Quest will get my business again. I wish to thank ** for her great work as an employee at Quest Labs.
FORT MYERS, FLORIDA -- The staff at Quest Diagnostics on New Hampshire lane in Fort Myers has the most rude staff I have ever met. The blonde lady with the glasses at the front has the worst attitude ever. She is never positive. She never has a smile on her face. She always had a rude comment to say and she is nowhere near polite. For instance I was there today and all I did was ask her if I should leave my urine sample with her or take it with me. She replied "Well like I said I'm busy, someone else can help you. If not I will do it when I can!" Attitude adjustment needed!!!
BURBANK, CALIFORNIA -- Waiting over 40 minutes for my 95 year old mother to have her blood drawn, normally 5 minutes, I observed a number of later arrivals being admitted before us. I approached the reception desk with a simple question: "How much longer to wait?" Initially I was ignored, then impudently told by two QUEST employees "Don't know," (Don't care) or words and gestures to that effect. The manner was more than discourteous, especially in a medical care office.
Finally, one of the employees said perfunctorily, "10 more minutes" adding 10 punitive minutes to our wait, for she had not been consulted by any of the medical technicians in the workroom but had spoken on her own. My mother needing to eat dinner and get to bed in a timely fashion, missed her blood being drawn in order to take a measure of thinness or thickness to avoid a second stroke.
82-29 153 AVE, CROSS BAY, QUEENS, NEW YORK -- I took my child for a fasting blood work with a 10 am appointment. I arrived at 9:50 am with standing room only. After waiting for more than one hour we were finally seen-not to mention my daughter was feeling dizzy and felt like she was going to pass out. We were finally taken in by **, the phlebotomist. From the moment we entered the room ** was very rude and seemed to be upset with life itself.
She acted like she was there doing us a favor and we were only there to give her more work. She made the experience a very unpleasant one for my child who at this point just wanted to get out of there and get something to eat. I am very disappointed that my insurance company will sign a contract with a company that is very inefficient with disgruntled employees. Personally I will try to avoid going to this location unless changes are made...
WEST HILLS, CALIFORNIA -- We used QUEST to do a Stool test for our son as we are concerned about is diarrhea. After a week of not hearing from QUEST, our son is well and fully recovered. We are then contacted by the health department telling us we must give further stool samples to them for testing as they had concerns about the test results done by Quest.
The health department also called our kids school to tell them they both are not allowed to go to school until the approved by the health department. We never authorized QUEST to share the test results with anybody nor were we told that they could share the test results with anyone other than us or our family doctor. And I we have our own doctor we thought that we deal with regarding our kids health. Since dealing with QUEST our kids cannot go to school and we have to take days off work to deal with health departments issues.
RANDOLPH, NEW JERSEY -- Don't go as a walk-in as the waiting time is ridiculous and the front desk calls up walk-ins out of the sign-in order. I had patiently waited for 1 1/2 hours when the front desk called a "walk-in" gentleman that signed-in AFTER me. I immediately asked why she was calling the walk-ins out of order. She said that she had to monitor his test. I pointed out that she had no idea what test I was there for or that of the other walk-ins in the waiting room. As such, how could she correctly assess priority appointments? I don't think she cared. After an hour and a half, I walked out disgusted. I will NEVER use Quest Diagnostics.
I went to Quest labs (Haddon Heights NJ) on 9/21/11. I arrived at 7am. There were about 8-10 people ahead of me. There was only one tech working. This girl did the paperwork, drew blood, urines etc. Not only were they shorthanded to say the least, but to take appointments when people have been sitting there for 2 hours already was a disgrace. It's hard to get an appointment.
This elderly lady next to me, walked out at about 9:45 am. She had been fasting and arrived there at 6:45. To wait 3 hours and have to walk out is a disgrace. 3 other people ahead of me walked out too. One girls job yelled for her to get in work and she had to leave. The tech advised us that she called in for help but to no avail. Shame on you Quest labs. LabCorp was empty, but most insurances are not covered at LabCorp. I waited three hours just to give a urine sample for my work.