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Quest Diagnostics Consumer Reviews - Page 4

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Poor Customer Service for Obtaining Login Information!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GLENDALE, CALIFORNIA -- So frustrated! I need to login into MyQuest to get my lab results. My login is not working. No customer service phone number. You must send message via their website. They way they will respond in 48 hours. It has now been 3 days and I sent another message again told it will be 48 hours for a response! Horrible experience. I just want my lab results!

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Illegally Charged My Credit Card
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VERO BEACH, FLORIDA -- I recently checked my Credit Card statement and noticed that Quest Diagnostics charged my credit card without my permission. I never gave them permission to keep my card numbers on file but they have. This is an unethical practice. I will find another lab for future services.

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Severely Understaffed!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRYN MAWR, PENNSYLVANIA -- Quest has ONE person doing the job of receptionist, drawing blood, data entry, and billing. She runs the entire lab-- when I arrived at 11 am for my appointment, she'd processed 29 other patients. TWENTY NINE- by herself. This is disgraceful, unprofessional and probably illegal. This should be investigated. This woman was beyond professional and competent-she is NOT the problem. Clearly, Quest is cutting corners and should be investigated.

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Was Filing With Insurance Done? If So Did They Use the Incorrect Name as Is on the Bill I Received?
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Rating: 1/51

ROCKPORT, TEXAS -- I have 3 Insurances - Medicare, Aetna, and Tricare for life. I received a bill from Quest with the Last name misspelled. I have received nothing from the Insurance companies to indicate that they have been billed. If they have been billed using the incorrect name, as was the bill I received, no doubt they just trash canned it. Now I am being threatened by it being turned over to a collection agency.

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Ship of Fools
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FAIRFAX, VIRGINIA -- Quest Diagnostics is administratively incompetent. Trying to get a copy of my blood work results provided to me is like pulling teeth. In February, I had my doctor's permission but was told it was unnecessary and it was denied because I needed to fill out an additional Quest patient permission form. So I asked for the form. They didn't have copies available (DUH!) so I had corporate mail me some for next time.

Fast forward to today, 12/17/2010...Thus with another blood work request, I had the additional Quest form completed and ready to go. The employee told me she never had seen the form before and took it to a supervisor. She came back and said the form is not one they use and that I needed the doctor's permission for a copy of my blood work. So I asked them to call the doctor in my presence. Lo and behold, the doctor's assistant immediately said "no" (DUH!). So I fired Quest and my doctor, Massoud Saberinia, who I've seen for many years, on the spot and walked out.

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Horrible Patient Care
By -

I am disgusted with the care I received at the Quest Diagnostics on Hamaker Court in Fairfax VA today. I've been there numerous times before and had good service and few problems. Today was horrible, and I'm not going back there again. I arrived at 1 P.M. and found only one patient ahead of me. But there was only one technician working, so it took the technician 30 minutes to get to me.

I gave her my lab order and she looked at it and sighed and rolled her eyes. I asked what the problem was, and she just said, "This a lot of tests. Too many." So, I again asked if it was a problem and she just shrugged. Her attitude was rude and she barely spoke to me and continued to sigh heavily while entering my information into the computer.

I went back to the blood draw room and found a young girl (about age 8-9) standing back there. It became clear that the girl was the technician's child, as she kept asking the technician questions and complaining that she was bored. The technician seemed very distracted and not paying the proper amount of attention to drawing my blood. I get blood drawn regularly, so I'm used to it, but this draw hurt horribly, and I have a large black and blue mark where the needle stick was. That's never happened before. The girl stood there and stared at me while I was having my blood drawn.

After the blood draw the technician told me to leave. I told her I needed to give a urine sample and she just shook her head. I asked her to check the lab order and she refused, saying, "You done. You done." I again asked her to check the doctor's order and she sighed and handed me a specimen cup.

The girl followed me to the restroom and was waiting outside the door when I was done and then following me to the area where specimens were to be left. This was all very awkward. Bottom line: Employee's children should not be allowed in offices where medical procedures are being done, and employees should be taught and expected to treat patients with dignity and respect.

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Rude Employee Behaviors
By -

MILWAUKEE, WISCONSIN -- On Friday, November 28th, 2008 at approximately 10:00 AM I entered your offices located on W. Layton Ave. in Oregon, WI. for a scheduled blood test ordered by my personal physician. I went to the front desk and presented my paperwork to a gray haired woman. I was asked to fill out a sign-in sheet and did so.

When I handed the sign-in paperwork she became very officious and "€œdemanded"€ a business card from my doctor. When I told her I did not have one she asked, again in a very unpleasant and officious voice, "€œWhere is he located?"€ I replied that her offices were on Loomis Road and **€ then stated rudely "€œNo, I mean the address."€ When I told I did not know the address she told me "€œJust sit down"€ in a very disgusted tone of voice.

While seated in the waiting room a red haired female employee came out and confronted an Indian woman that was seated in the room in the same unfriendly, unprofessional manner in in which I dealt with. She asked the Indian woman the same questions and when the woman responded in broken English she became even ruder in the tone of her voice.

I was called into the room to have my blood sample taken by the gray haired woman. When the sample had been taken I got up to leave and as I was doing so I asked the female employee with red hair for the Administrator'€™s name. This female employee replied "€œHis card is out in the waiting room"€. She did not even have the courtesy to look at me when replying to my question and when I asked her where it was in the waiting room she became agitated and walked out there and handed me one of the administrators cards.

I do not believe that a customer should be treated rudely or curtly by people who are being paid to deliver a service to that customer. It is uncomfortable enough to have to have blood drawn from one'€™s body. To be treated rudely and with disdain makes it even more troubling. I had done nothing to this **€ or her co-worker to deserve the rude treatment that I received and, from what I observed of the treatment of the Indian woman she did not deserve it either.

I plan to notify husband'€™s insurance company of the terrible manners displayed by both of these employees at this particular location. If these employees are having a bad day or are upset about having to work on the day after Thanksgiving that does not give them the right to be rude and uncaring with the customers.

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Dangerous
By -

ATLANTA, GEORGIA -- My son is on blood thinner and he supposed to have a monthly INR level so his doctor can adjust the dose of his medication according. He is in college in Atlanta, GA and the nearest place was the Quest Diagnostics in 550 Peachtree street. Almost every month we have a problem.

  1. They made a mistake and put my name instead of his name and the results was not released to the MD (for information I was not with him). So he had to redo it again, but nobody bothered in the lab to call him or me for the redraw, but we knew from the Doctors office because of the good nurses there always check for the results when I tell her that my son went for his monthly.

  2. One time the nurse called me with the results, and when I asked my son, the surprise is that he never went to the lab yet that month. So those results that sent to his doctor was for another patient or God knows what they are doing.

  3. They never call if they need to redraw, latest was November the 18th and the test was not done because blood was delivered on the 22nd to the chemistry lab so specimen was not good anymore and of course the medication was not adjusted. I called my son and I brought him to Tampa and test was done and was low and medication had to be increased, and that means that he could form a clot so easy and will be in a big trouble.

I called the customer complaint line and they didn't seem like they care. Nobody call me back and all was getting to her attention that these mistakes is done because we are in different state which I don't think that was the reason to get the wrong name or the wrong patient or the delay to deliver the specimen to be analyzed.

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Outsourcing Basic Service to Their Customers
By -

PALM HARBOR -- I've been a customer of the local Quest Diagnostics blood-testing store close to home since the mid-1990s. It was slick and easy: I walked in, gave the receptionist my script, waited a few minutes and was called back to have the blood drawn. I would guess no more than twenty minutes tops. No appointment was necessary.

Several weeks ago my wife went in for blood work. She didn't have an appointment and was unaware you needed one. She was made to wait for two hours. Yesterday, June 3, 2010, I called to make an appointment. Got a telephone tree. It proceeded to tell me the hours, told me there would be training on every third Wednesday or whatever day, told me, finally, if I wanted to make an appointment to call the following number. I called that number and again got a telephone obstacle robot. It wanted first to help me locate the nearest Quest diagnostics center. I didn't need that information. I didn't need the hassle.

Got in my car, drove to my nearest Quest diagnostics center. There was one woman drawing blood. The receptionist ducked me -- before I'd said a word! I called out, "Is someone here?" She said "yes" but was in no hurry to come to the window. When she finally did, I told her I wanted to make an appointment. She told me they don't make appointments in person. It has to be done online or over the phone. Their business card says it's "quick, easy and convenient." IT IS NONE OF THOSE THINGS. They have laid off staff. This means if you simply walk in, as was the previous practice, you have to wait and wait and wait.

To mitigate this they now take appointments (although the phone robot says an appointment is "not necessary"). So they don't have to pay an actual person to make appointments, they've turned that work over to their customers. They deliver less service now, but have not reduced the prices they charge for that service, nor have they made the company more customer-friendly.

Every step they've taken is to bolster their bottom line at the expense of their former employees and, in my case, disgruntled customers. The CEO last year was paid around $17 million dollars for this abomination. My blood work? I've found another lab, one that opens at 6:30 am and takes customers on a first come, first serve basis.

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Want a Career? Then Don't Go With Quest Diagnostics - Warning!
By -

FAYETTEVILLE, ARKANSAS -- After twenty-two years with Quest Diagnostics, they felt they could shut me up. Manager called left threats of legal action and just blown out her a** as normal. Don't make a career with this company as they will say and do anything to get rid of you when you hit the limit of vacation time. You earn it, and they don't want you to take it. Get hurt once in twenty-two years and they threaten you daily that your job won't be there if you don't get better. This company I send mail to every other week, they're returned and not given to the president.

All those in stock market with Quest best get out as soon as possible. That company is going to take a real hard fall. This is a known fact because they have been terminating, firing all their older employees for what can I say. THE BOTTOM LINE. Customer service is none. It is now the customers fault for anything now. Don't believe it, then read as well as go get your blood drawn one day and see how they cry. Sit down and your turn will be called when I am ready.

They also over bill and continue to bill even after you have paid. This is always a mistake on their part. Yea right just like the 16 point drop from Jan 1 to date of July 14th, 2008. This company is getting word of mouth all over the world on the internet.

So, help put this company out where it belongs. In the non-existence with all the others that are biting the dust. Go to LabCorp or any private practice doctor and have your blood drawn. Quest will be a pain in your side if you use them for any service or work for them. I use my real name as well as address as I know how they cheat and steal and lie. You have been warned!

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Quest Diagnostics Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 44 ratings and
60 reviews & complaints.
Contact Information:
Quest Diagnostics
324 E Par St Ste 100
Orlando, FL 32804
866-697-8378 (ph)
www.questdiagnostics.com
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