Have been a Quest customer for years and have had trouble almost from day one. Have the bundle problem thought it would be easier one bill for satellite wireless internet and phone sounds good right. WRONG they mess up the bill almost every time. Then when you call to talk to someone about it they can't understand how it happened. Then customer service that's a joke all they want to do is defend QUEST. Every company makes mistakes. But not every month. PROBLEMS CONTINUE EVERY MONTH. PLAN ON CANCELING TODAY.
STEAMBOAT SPRINGS, COLORADO -- Why is Broadband availability so poor in the richest country in the world? A giant telecom company, Quest, gives the poorest Broadband availability of any major telecom in the world. At the same time they complain that rural phone service is not profitable for them but they are unwilling to make the small investments (they already own the right-of-ways and phone lines) that would double their revenue and provide a major upgrade in service to their loyal captive base.
IOWA -- I discovered my long distance was disconnected. I called Quest to find out why. The rep told me I "should have gotten a disconnect notice". I did not get the notice. I had to pay $16.00 for reconnect. Three days later I got the disconnect notice in the mail. I called Quest billing manager. After explaining the situation she asked me if I lived in a small town.
I told her I did. "That's the problem" she said. Mail takes longer to get to small towns. She said if I lived in a bigger city I wouldn't have the problem. She said it's a postal problem. The Albuquerque NM postmark on the notice was the very day I was disconnected. A very clever trick by Quest. Mail disconnection notice so that it arrives after the actual disconnect and collect a reconnect fee. I think this is actionable.
MINNEAPOLIS, MINNESOTA -- Why when you want to cancel your service, must they harass you? You know there are things I have to pay for. Food my mortgage, gas to work... Internet service is not a priority. I'm tired of them not taking NO for an answer. I feel violated like I have done something wrong just because I want to cancel a service I don't feel necessary.