Quicken loans agreed to match another lender with a lower rate. Despite a flawless credit report, and one million dollars of equity in the house, they dragged it out until it was past the locked rate date, which was unbeknownst to me. The appraisal they ordered was also past the lock rate date. Kept my money anyway. They promised a rate they could not deliver, and kept the fees they charged. Add reply
We are first time home buyers and didn't really know what to do. We contacted Quicken Loans and got the best Mortgage banker in the world, Mario Ingraffia. He really knows his stuff. He helped us get started, answered all our questions and made us feel really comfortable with our first home purchase. He called us at least twice a week to see how we were doing and answered any questions that came up. Every time we called we got an answer right away and never had to wait for a call back. The quicken loan website is very easy and very helpful. They keep you up to date and completely aware of what is going on with your loan at all times. I highly recommend quicken loans for all you home loan needs. I also highly recommend Mario Ingraffia as your mortgage banker. The best experience of our life. Thanks Quicken.
2 Replies - Latest reply on 11/20/2010Add reply
Quicken Loans qualifies you, approves your loan at specific rates and discount points, then WHAM! they switch rates on you. BAIT AND SWITCH! They are an unethical and misleading company at the very least! Thousands of similar and identical complaints posted throughout the internet on complaint boards. Customer complaints as well as employee complaints. Customer complaints verified by employees! 1 Replies - Latest reply on 08/06/2009Add reply
Quicken Loans operate like the car salesmen of the mortgage world. Every time something came up they had to talk to their "vice president" to see if they could persuade them to approve a request or make some decision. Plus they treated us (with a credit score of 787 and over 20 years with the same employer) like we were high risk customers. Needless to say, we went somewhere else. Add reply
Used Quicken Loan on March 25,2009 to refinance my home. By April 25 had refinanced my home with them with not one problem at all. Company was always upfront with all their terms and costs. I was told of the 500 deposit needed to start the refi. process. The money was used for appraisal fees and would be part of a refund after closing(which it was). Investigated their closing costs, which did seem high, but after checking other companies found to be right in line with the rest. I changed the terms of the loan 3 times without the company every getting upset about it.
Everyone I spoke to or came to my home did their job professionally. Would and will keep recommending this firm to anyone interested in refinancing their home.
Unethical Mortgage Practices
LIVONIA, MICHIGAN -- I had begun the mortgage process with Quicken Loans in May of 2008. After I had begun the application process my credit card was charged $500 without my consent. When I called Quicken Loans about this ... read full review2 Replies - Latest reply on 07/17/2008