PHOENIX, ARIZONA -- I left negative feedback on a specific Quiznos store via the Quiznos website. In my feedback I complained that when we asked if they were participating in the Quiznos "1 Million Sub Giveaway" promotion we were told "Yes, but only if you purchase a drink and chips." The giveaway was a coupon you could print online for one free small sub without any restrictions other than it couldn't be combined with another offer. No other purchase requirement was specified or implied on the coupon.
Since we hadn't eaten at Quiznos for a couple of years, all we wanted to do was try a couple of sandwiches. We wouldn't have got drinks & chips even if we were "paying customers." So we left that store and used the coupons at another nearby Quiznos who accepted them without question.
The next day I received a phone call from someone at Quiznos Corporate Offices who apologized profusely for the experience we had. She said that they've had problems with this owner and have been round and round with her about this promotion and she just doesn't get it. If the owner was a Quiznos corp. employee she would be fired. Unfortunately she is a franchise owner and there's not much they can do about it. The lady from Quiznos corp. was very nice and professional and I appreciated the response.
ATLANTA, GEORGIA -- I presently work at Quiznos (120 North Avenue, Atlanta, **). I have been working there for more than a year. In that time, I have been a witness to many incidents that I will outline in this note. For one thing, I recommend that you do surprise inspections at this particular Quiznos every week for a minimum of six months. The reason is because the owner cut more corners than you would believe someone to do.
I have been looking over the Operations Manual, and I have noticed that the owner of the store instructs employees to bend or break about 95% of Quiznos' guidelines just so that she can make a profit. For example, she cut the bread too long because she doesn't want to throw away end pieces. She purposely alters the weight of the scale so that the weight for meat will be at least an ounce off, then If an employee tries to put the right amount of meat on a sandwich, the owner will immediately reprimand the employee.
I have witnessed her, on several occasions, take the meat off of a customer's sandwich, after being toasted, to check the weight of a sandwich. Then she will yell at the employee in front of everyone. She would not even take into consideration that the meat has been dipped in water and there is cheese melted on. These two factors influence the weight of meat. She also mixes roast beef with Prime Rib and Angus Steak, so that she can make the meat last longer.
She does not change the containers that the food is in daily because she believes that it takes too much time to do. I try to change them when I come in, but usually I only work with one other person, and it is too hard for two people to get everything done and handle customers. She cut on average 6-8 bags of wheat 6-8 bags of white and up to 2 bags of rosemary parmesan bread everyday. This amount of bread is never eaten in one day's time, so by the end of the day as much as 60 pieces of regular sized bread, 30 pieces of small and about 40 pieces of large sized bread can be left of till the next day.
I believe that she does this so that she can understaff her shifts because cutting bread takes too much time for two people to do all day; anyhow, I realize that many days out of the week, the leftover bread becomes moldy. I have on plenty of occasions thrown out the moldy bread; however on more than two dozen occasions, I have seen the owner reach into the trash and take the bread out and put the moldy bread back into the bread closet to be served, so for me to think of the customers. I have to hide the fact that I am throwing rotten food away because the owner has and will take discarded food out of the trash in order to serve to customers.
She charges 2.99 to put extra meat on a large sub when she only adds an ounce. She charges 1.29 to add half an ounce of bacon. The pepper and pickles we serve to customers, I don't know when the last time they were changed.
Most of the necessary daily cleaning is not done. The owner doesn't even wash dishes correctly. To save time she just plunges the dishes in soapy water then rinses it. Most of the time food is still in dishes that she so called washes. Most of the time she hates when I correct her mistakes, but I try to maintain my integrity to myself and the customer.
My motto is to do it the Quiznos way. Her motto is, "this is my store, you do what I say". I would but she is so greedy and nasty. She almost never throws food away even if it is in the guidelines. I believe that we are not supposed to keep soup in the store after 24 hours of being open, well I have seen, on many occasions, where chicken noodle soup was watered downed continuously and was warmed up every day for up to two weeks until it finally ran out. The owner adds about a liter of water to the broccoli and cheese daily. She does not follow the thawing guidelines. Most mornings she microwaves the soup so that it will thaw out faster to be served.
Her refrigerator breaks often, so that means that the food is not at the right temp most of the time. I have never seen her visually check to see any food item was the right temp, but I have seen on many occasions where food was left out of the fridge for an entire shift. The owner does not follow any of the daily, weekly, nor monthly checklists that you have for her. Mostly she asks one of the employees to falsify information on them.
One of the things that have disgusted me the most is the rags. She buy 1 pack of rags once every 2 months, and she never washes nor bleaches them. Instead she instructs us to rinse them out at night and hag them on a ladder or just collect them in a bucket. The next day the same previous rags are used for deep cleaning, cleaning food area and anything else you can think of.
For example one rag could be used to clean bathrooms, then rinsed and reused to clean the bread closet, then used to wash dishes, then used to clean a stain off the floor, then used to clean tables in the front, then used to wipe down cutting boards (which bread in being cut on), then used on dishes again. The rag is rinsed through with water that night, then reused again for up to another two months. Because of these rags, and because of the old mop heads, the store in infested with knats and fruit flies. This has been going on, on and off since last summer.
And I have never seen an exterminator, At this present time all of the drink machines are broken. If I put up a sign to warn customers, then she takes them down. Her toaster oven is broken, and she doesn't want us to warn customers because they may leave. Plus she gets angry with us if we give customers refunds on things that are her fault. Our store has had many complaints, but in my opinion, if the store wasn't so understaffed then those incidents wouldn't have happened.
I don't wish to attack her personally, but these things must be said. She hires people on the spot, and when she doesn't like any employee, instead of firing them, she makes the conditions so bad that they will want to quit. She is highly prejudiced and she instigates between her workers. Her starting pay is $6.00 and hour and she only gives one raise, period, which is 50 cents. That is the max she will pay an employee, then she on average has two people on every shift, if we are lucky there will be three people on a shift, but that is it. If there is a rush of customers we are literally RUNNING around the store trying to get things done.
I have seen where she has taken hours off of an employee's check. If the employee keeps their proof of hours receipt, then the owner will promise to add the hours to the employee's next check, then she will FORGET to do so later. She lies to us. She does not pay for hours worked over 40 hours a week because she says that we are not full time. So she does not pay time and a half either, and she forces us to work on national holidays with no overtime.
This lady has no respect for her customers nor her employees. She will know who I am whenever this letter reaches her, so I know that she will try retaliating by firing me or something else. I do not care at this point because after all that I have seen, I do not think that I can work under for her, under those conditions any longer. I have about 20 witnesses to this information who will gladly confirm what I have said. I feel bad because I didn't say anything sooner, but now I can take it anymore. I seriously believe that someone will get sick from her store. I don't care if my job is compromised.
THORNTON, COLORADO -- I went into Quiznos tonight as I usually do 2-3 nights a week. Every time, I order the same thing.... Chicken Carbonara with extra sauce no mushrooms large on wheat. They practically know me when I walk in. On this occasion someone I had never run across was there. No problem, I can't wait for her to get to know the usual. :) This time I wanted to try something different and did.
The entire time she assisted me she never smiled. She started to make a sandwich for me and I saw she was using mayo. I don't like mayo so I figured, my husband eats anything. I'll have her make his so there is no waste. When I told her to make it tuna instead turkey she gave me a disgusted almost "mom" look. I felt horrible. After it came out of the oven she was there to dress the sandwiches. She never once smiled and seemed like she hated her job.
I told my husband I feel I should say something to her. I waited outside until there were no customers and asked the gentleman if that was the manager. I would have been shocked it were had I not found out it was the owner! I was flabbergasted. I proceeded to tell her I felt bad for changing what I wanted on a sandwich and that she hadn't smiled at all. She smiled after I made the comment and then didn't seem to care when I said I felt it was bad customer service.
I turned to walk out and outside the doors I looked back and as I suspected she was then talking to the employee with her hand on her hips about what just happened. I will not go back to that one or any other Quiznos. I would rather eat McDonald's than go back there. I will be posting on every website I can!
ORLANDO, FLORIDA -- On Monday, October 25th 2010, at approximately 7:00 P.M. I had gone to Best Buy in the same shopping complex (Waterford Lakes), that this Quiznos was located. I realized that I had a coupon for Quiznos that I had personally cut from a coupon book for shops in Waterford Lakes. This specific coupon stated the following "Free Sub with the Purchase of Sub or Drink". Please note that this specific coupon stated "Sub OR Drink".
I could have used coupons from several shops in Waterford Lakes including Subway, but chose Quiznos because of this coupon. Please understand that I am a full-time college student and I have a small budget, which forces me to be a very frugal spender.
I walked into the store and the gentleman behind the counter was very friendly. I showed the employee my coupon and he said there were no problems and it is accepted. I excitedly ordered two large subs because I was going to eat one of the subs and give the free sub to my girlfriend.
After the subs had been made, the only other employee present at the time who seemed to be the supervisor was going to ring me up. I presented the coupon and he stated that the coupon was a "misprint" and actually meant "Free sub with purchase of sub AND drink". I told him that I specifically came to Quiznos just because of the coupon and he rudely told me to give him a break, and that I am already receiving a great deal and I should just pay the extra $1.89 for a drink. I reminded him that I was a college student on a low budget, and he went on to tell me that I was crazy to think that a purchase of a drink would get me a free sub.
I was going to walk out of the store because of his rude service but my friend who had come with me persuaded me to forget about it, my friend however did not realize that I was arguing about the specific wording of the coupon, and told me later that he would have backed my position had he known what I was arguing about.
In conclusion, I am very disappointed with the service I received, and being forced to pay for a drink because of a misprinted coupon. The employee who rang me up was very rude and forced me to pay for a drink that a coupon said I did not have to. Although I can handle paying extra for a drink, I did not want a drink and the sole reason I came to Quiznos to spend my money was to use the coupon. I do not plan to purchase food at Quiznos again and I just want the company to know of my rude service and being forced to pay for an item I did not want. From my understanding of customer service, and in this case it is truly applicable that the customer is always right.
NORTH YORK, ONTARIO -- I have been a happy customer of Quiznos Subs for many years. I have been to several locations across Ontario, and have always enjoyed my meal. I find that the food is delicious and a great bang for your buck. However, recently, I visited the location on 2215 Steeles Avenue West in North York, Ontario, and I was seriously disappointed!
Upon my arrival, the employee, who I assume was the owner by the way he was dressed, was too busy talking on his phone. He was the only employee working. He did not acknowledge my arrival and it took him over 5 minutes to serve me. He did not wash his hands after hanging up the phone and before handling the food. I ordered a large tuna on whole wheat. He told me that the sandwich comes with lettuce, tomato, and mayo. I requested that I would like tomato, onion, mushroom and olives, but no lettuce. The owner then repeated that the sandwich came with lettuce, tomato and mayo.
Again, I asked that those toppings be changed. The owner then told me he would only make a change to the toppings for an extra charge! I asked him if he was kidding. I told him that I have never been to a Quiznos that charges for toppings. He claimed that it's posted on the menu, that substitutions are extra. After arguing with me, he finally agreed to give me the toppings, free of charge.
At the register, I noticed that "help yourself bar" where the pickles, hot peppers, and sauces are usually displayed, was empty. I asked if he had any of these items available. He said yes, but only if he put the condiments on my sub for me. Again, another first for me at Quiznos, since he was very stingy and I'm usually used to helping myself to these condiments.
Finally, the sub was ready. There was very little tuna in it as well. He asked if I wanted a bag. I said sure, so he attempted to charge me for that too. I told him he could keep the bag. This rant is not directed towards Quiznos in general, as I still enjoy this restaurant in general, but to advise people of the horrible services provided by this specific location (Quiznos Store #4442).
WEST VALLEY UTAH, UTAH -- Today I am homesick. So I figured a nice warm sub and a good bowl of soup would be best! So I ordered from Quiznos, I normally don't, but I figured to try something new today. Bad, bad decision. Once I got online the website was confusing and hard to understand, I felt like I typed in my information too many times. Not fast, not easy, not SATISFIED!
It took them a whopping 1 hour and 36 minutes to deliver to me. Completely unsatisfied today. Once food was delivered, sub (French Dip with Auju Sauce) was mild warm, auju was the same. The sub I ordered was supposed to be custom, extra meat, extra cheese, with no peppers and no onions. The problem was, it came with no cheese, extra meat, peppers and onions. Once again, not satisfied. Will never try Quiznos again.
While charging my phone, iPhone 3, it popped, and lo and behold there was a distended back, and a separating screen. The battery gave up the ghost. It made a small noise, and had I not been in the room, it might have done more. This phone worked fine 2 months ago, but not anymore. My 10 year old Nokia works, my cheap by minutes phones work.... Not the iPhone. If it was out of date, if software could not be updated that is one issue. This is a defect in the product, its battery/design or manufacturing. This could have been a fire. I'm back to not getting an iPad. I'm traveling, not like I can get it fixed at 12:58am.
OREGON -- Quiznos corporate sucks!!!! They are complete morons and should not have jobs in this industry. I recently found out two of my favorite employees from the Sherwood Quiznos were fired by corporate, **, for one complaint by a customer. This was the first complaint these employees have ever gotten in their entire time of employment.
Corporate didn't bother to care about the hundreds to thousands of compliments these employees received for what amazing customer service they have had from this establishment when they were there working and how clean their facility was compared to all other Quiznos and other fast food establishments in the area. No they just care about the one complaint by some bored old lady who decided to write to corporate about these wonderful people... I drive from Washington square to come see them when I live five minutes from the other one.
Quiznos corporate treats their employees like crap and I will never go to a Quiznos again because of this reason these were two of the best people I have ever had in the customer service world and you are mental for letting them go!!!
VAIL, ARIZONA -- I am a senior and stopped at a Quiznos on Colossal Cave Road off I-10 in Vail, Az. I went to the restroom first but the door was locked. An employee was eating a sandwich and saw me, she told me I had to have a key and it was at the counter. I waited for someone to acknowledge me at the counter and finally he did. I asked for the key to the restroom and he asked if I was going to purchase anything. Well that shocked me, I have never been in an establishment that ask me to purchase something before I could go to the restroom.
So beware, if you're not going to purchase something at Quiznos, don't try to go to the restroom. However, if you go into the DQ next door, they will be glad to serve you, you don't have to have a key for the restroom and you won't get embarrassed.
EAGLE ROCK, CALIFORNIA -- I have endured this place through the inept service, thinking the girl behind the counter was trying. I have endured them running out of soup, cheese, bacon, even some of the meat for the sandwiches. Tonight, I was running late and in a hurry, I got there a few minutes before closing time. Lights were still on, the doors were still open, the sign in the window was still on, and the clock behind the counter said I still had 5 minutes. I had my order ready, was going to be quick. The woman behind the counter as I walked rudely snapped "we're closed, so I am not going to make your sandwich".
I had intended to walk in and ask if it was OK that I place the order, AND ask her if they had anything that they could make easily because I was aware they were close to closing. After her comment, I replied that it didn't seem the case with the lights on, the doors open and the clock saying it is not closing time yet. She then said "it's close to closing, be quick". I had my order ready, and it was a simple order.
I understand that you want to leave, and my order, if it had been done without her constant litany of complaints, and one insult that she was only making my sandwich because it was clear that Quiznos was the only place I was able to afford, would have taken just about 5 minutes. Instead she locked the doors so I couldn't leave if I wanted to, and called the owner to tell her that she had a late customer who wanted to place an order. Ummmm..... wouldn't it be faster to just make the order? But OK.
So she gets off the phone, and finishes making the order. Sort of. First she continued to complain that I was in close to closing. Then she complained that she had to put my fiancee's order through the toaster again because of the time she took to call the owner. I finished and paid for the food. I would have just left without my order except the order wasn't for me, oh and the fact that I WAS LOCKED IN THE RESTAURANT.