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COUPON FRAUD
Posted by Asspimple on 02/24/2006
BLAINE, MINNESOTA -- Received a coupon for Quiznos, Buy one, get one of equal or lesser value. (Blaine, MN. Store) Once there, they say that they are not honoring that coupon but will give me two dollars off the sandwich...YEY! Perfect "Bait and Switch". They had some lame excuse about contract obligations, whatever! With their prices as high as they are for what you get, I will only go there with a coupon! In the future, I now know that Quiznos coupons are no good(fraudulent), so they will immediately go in the garbage, therefore, I am done eating at Quiznos. If there's coupons out there advertising for YOUR establishment, at least honor YOUR coupons for your customers
and take your complaint up with headquarters if your too cheap to comply with the coupons. I was there with four of my co-workers for lunch in which everyone was disappointed with this little scam. Needless to say, I believe you lost their future business also. At least with the "spendy" menu to begin with, you know up front what to expect to get gouged for, but don't float coupons out there promising "this and that" to lure people to your establishment and then say "oh were not honoring them"....... VERY NICE!!!

     
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Posted by ejack053824 on 2006-02-24:
I would have done what Basher would do...Gone into the bathroom, take a healthy shyt and left without flushing. Inside the toilet bowl would have been their coupon that they refused to honor.
Posted by tander on 2006-02-24:
Alot of those fast food restaurants don't honor coupons because their not all owned by the same franchise.
Posted by Anonymous on 2006-02-25:
Tander, either learn how to spell, or else, compose some relative and intelligent posts. I tire reading your grade-school intelligencia.
Posted by Ponie on 2006-02-25:
Come on, guys--don't fight. I don't doubt the coupon stated 'good only at participating locations.' I've found that to be the case with a lot of coupons floating out there. And, look how much the poster paid attention to the reason for not honoring the coupon: 'They had some lame excuse about contract obligations, whatever!' That last expression makes me think this is a teen ager stocking shelves at the local KMart who thinks the world owes him/her a living. (Nothing wrong with that occupation, by the way.) Just looking at the user name gives further indication of the age of the person.
Posted by Anonymous on 2006-02-27:
10 to 1 "AP" is a relative to the tan-noodle family. "Not all owned by the same franchise?" What?! "Prices and coupons are honored at PARTICIPATING restaurants".
Posted by slevine on 2008-06-10:
We experienced an even worse case of this at the Simi Valley Quiznos in which they DID accept the coupon yet my order was the exact same net price as my friend's order... and he ordered the same thing!

TOTAL coupon fraud. I mean, he could have just said, "We're not participating in this, we don't accept that coupon." But that isn't what happened, he manipulated the misc. price to give a net cost of no discount. That is Fraud.

The Quiznos where this happened is: 3060 Cochran St., Simi Valley, CA 93065.

Avoid that location.
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The Owner
Posted by Meg80233 on 02/18/2011
THORNTON, COLORADO -- I went into Quiznos tonight as I usually do 2-3 nights a week. Every time, I order the same thing.... Chicken Carbonara with extra sauce no mushrooms large on wheat. They practically know me when I walk in. On this occasion someone I had never run across was there. No problem, I can't wait for her to get to know the usual.: ) This time I wanted to try something different and did. The entire time she assisted me she never smiled. She started to make a sandwich for me and I saw she was using mayo. I don't like mayo so I figured, my husband eats anything I'll have her make his so there is no waste. When I told her to make it tuna instead turkey she gave me a disgusted almost "mom" look. I felt horrible. After it came out of the oven she was there to dress the sandwiches. She never once smiled and seemed like she hated her job. I told my husband I feel I should say something to her. I waited outside until there were no customers and asked the gentleman if that was the manager. I would have been shocked it were had I not found out it was the owner! I was flabbergasted. I proceeded to tell her I felt bad for changing what I wanted on a sandwich and that she hadn't smiled at all. She smiled after I made the comment and then didn't seem to care when I said I felt it was bad customer service. I turned to walk out and outside the doors I looked back and as I suspected she was then talking to the employee with her hand on her hips about what just happened. I will not go back to that one or any other Quiznos. I would rather eat Mc Donald's than go back there. I will be posting on every website I can!
     
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Posted by Skye on 2011-02-18:
You've always had good service, so because of one night where you were not smiled at, your going to stop going to Quizno's?

Not everyone smiles all the time. Maybe she just received bad news. Who knows, but that's your choice, to give up something you enjoy.
Posted by localgod on 2011-02-19:
We all have days where we've received bad news or something else that puts us out of our element. Sometimes you have to leave your problems at the door and suck it up for a few hours to ensure the customers aren't affected (or is it effected?). What makes it all worth it is when you're having a s**t day and a particular customer puts a smile on your face. Don't we all wish they were like that. Even if the problem was the owner, please don't hold one incident against a place. Try to be that one great customer and we'll try to be that great customer service all-star!
Posted by Ytropious on 2011-02-19:
Some people don't smile OP, we aren't all blessed with bubbly, uplifting personalities. Why take it personally, it's not like she was smiling all day until you showed up, I'm sure she was like that all day. Some people take things entirely too personally.
Posted by trmn8r on 2011-02-19:
You *could* spend time posting this on every website you can find, but first you may want to consider that the bulk of your complaint is a CSR didn't smile.

Maybe this person's mother died that morning. Maybe her husband got drunk and ran over someone in a wheelchair the day before. Maybe she applied for a better job, and found out that day she didn't get it.

When this happens to me, I often try to engage the CSR in some manner. Often they light up and we exchange a few words. Sometimes not. That's life.
Posted by Anonymous on 2011-02-19:
Meg, I've got a smile for you. :)
Put it in your pocket and pull out when needed. Hope it helps. :)
if you are a regular there, and sounds like you are, and had never seen her there before, she was quite probably a new hire, and learning on the job, which can be quite stressful and could crack the smile and break the stride of any of us.
Posted by momsey on 2011-02-19:
There's no such thing as loyalty anymore. A person who loves a business enough to go there 2-3 times a week will then not only boycott that business but also will be posting complaints everywhere simply because someone didn't smile at her.
Posted by Anonymous on 2011-02-19:
I have never equated "no smile" to "bad customer service." I don't shop for smiles, I shop for products.
Posted by Ytropious on 2011-02-19:
BA Momsey and toto! Those are the best responses I've read in a while.
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Quizno's sucks
Posted by Car_dude427 on 03/13/2007
EVERYWHERE -- Having read other reviews on Quizno's I as a former employee know what you are talking aobut. We are told not to give anyone more portions not even family or friends( which i did do cuz well screw quiznos) but anyway the managers are 9 times out of ten the owners and the owners are pricks. There have been several complaints against the store i used to work at due to the owner because he feeds people moldy bread even thou we the employyee's tell him its moldy he just cuts it up turns it into garlic bread and gives it for free. The corporation hot lines dont work trust me i've told people your better of just not going back because talking to corporate is like talking to a brick wall. The subs thou being good when u load them up suck other wise due to lack of portions a 6 inch gets 2 ounces of meat at my old store and you have to ask us to put on extra veggies cuz if we put them on otherwise and the boss catches us we get yelled at. That stuff you see us dipping the meet in is usually about 3 days old just that we strain it at the end of the night and throw it in the fridge. Things are bad at Quizno's we arent even aloud to take mandatory breaks which is why some of us snap thou that one chick with the refusal is bull because we are NOT allowed to refuse service. The peppers are Months old by the time they get out to the pepper bar so i wouldnt suggest eating them. So take it from a former employee of Quiznos dont go there everything is old people have gotten sick because of it the employee's cant do anything because we're watched 24/7 by video camera and even our conversations at the store i work at and if we do something to aid a customer we're yelled at like the time a lady passed out in our store do to hypoglemia i gave her subs to her 4 free because they were cold and she'd bin through engough the next day yelled at for giving a lady 5 bucks worth of sub we couldnt sell! So in conclusion dont go to Quizno's just dont the only thing that makes it good is a good employee who the odds are will be fired because of it trust me it happened to me for talking with a customer too long and putting on extra meat without charging 2 bucks for it jsut avoid it all together if you can.
     
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Posted by Anonymous on 2007-03-14:
Quiznos subs...mmmmmmmm....sour grapes....
Posted by Pinkprincess08 on 2007-12-11:
Ooop it's there are no 6 in. subs my bad. It's been awhile since I worked there
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Disgusting All Bread 8.99 Large Sub With No Ingredients Never Ever Again
Posted by Sandramn8 on 11/27/2013
Used a 50% off coupon...ordered two large subs which would have been over twenty bucks.....No ingredients!!!! All bread, there wasn' t enough meat even for half a sub.

     
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My Iphone Battery Exploded
Posted by Onlooker on 11/04/2013
While charging my phone, iPhone 3, it popped, and lo and behold there was a distended back, and a separating screen. The battery gave up the ghost.

It made a small noise, and had I not been in the room, it might have done more.

This phone worked fine 2 months ago, but not anymore.

My 10 yr old NoKia works, my cheap buy minutes phones work. .. .not the iphone.
If it was out of date, if software could not be updated that is one issue. This is a defect in the product, its battery / design or mfg. This could have been a fire.

I'm back to not getting an ipad. I'm traveling, not like I can get it fixed at 12:58am.
     
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Posted by FoDaddy19 on 2013-11-04:
The phone isn't exactly new, the iphone 3 went out of production a few years ago. And I'm not aware of any chronic design faults with it. But it does sound like the there was a short somewhere. If you got 5 years out of a phone, then that's acceptable IMHO. It's really just the luck to draw though.
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Corporate Sucks!!
Posted by 299288user on 10/07/2013
OREGON -- Quiznos corporate sucks!!!! They are complete morons and should not have jobs in this industry. I recently found out two of my favorite employees from the Sherwood Quiznos were fired by corporate, Caleb and Jessica, for one complaint by a customer. This was the first complaint these employees have ever gotten in their entire time of employment.

Corporate didn't bother to care about about the hundreds to thousands of compliments these employees received for what amazing customer service they have had from this establishment when they were there working and how clean their facility was compared to all other Quiznos and other fast food establishments in the area. No they just care about the one complaint by some bored old lady who decided to write to corporate about these wonderful people... I drive from Washington square to come see them when I live five min from the other one.

Quiznos corporate treats their employees like crap and I will never go to a Quiznos again because of this reason these we're two of the best people I have ever had in the customer service world and you are mental for letting them go!!!
     
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Posted by azRider on 2013-10-07:
I stopped going there once I found mold on my sandwich I got there. the manager is like 'I'm so surprised! we freeze or bread to keep it fresh' really thawed frozen bread? I never went back.
Posted by nikalseyn on 2013-10-07:
You are being somewhat coy. What, exactly was the complaint? If corporate thought it was serious, they would move to immediately terminate one's employment. So, what was the complaint about?
Posted by 299288user on 2013-10-09:
I agree .. I am shocked and can't believe they would get rid of the only people who knew what customer service was at all .. they will definitely be missed ..
Posted by Bee on 2013-10-14:
Interesting that you agree with your own letter. Shocking! Next time, change the user name before faking a positive comment.
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You Have to Purchase Something to Go to the Restroom
Posted by Domino14150 on 10/24/2012
VAIL, ARIZONA -- I am a senior and stopped at a Quiznos on Colossal Cave Rd off I-10 in Vail, Az. I went to the restroom first but the door was locked. An employee was eating a sandwich and saw me, she told me I had to have a key and it was at the counter. I waited for someone to acknowledge me at the counter and finally he did. I asked for the key to the restroom and he asked if I was going to purchase anything. Well that shocked me, I have never been in an establishment that ask me to purchase something before I could go to the restroom. So beware, if you're not going to purchase something at Quiznos, don't try to go to the restroom. However, if you go into the DQ next door, they will be glad to serve you, you don't have to have a key for the restroom and you won't get embarrasssed.
     
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Posted by trmn8r on 2012-10-24:
Since this is Vail, it is possible that this establishment is in a location where a large number of non-patrons try to use its restroom. It would be nice for them to have a tasteful sign indicating that it isn't a full service location.
Posted by madconsumer on 2012-10-24:
many establishments offer restrooms to patrons only.
Posted by Elle74 on 2012-10-24:
That would have been bad if the woman had an emergency and couldn't hold it. Some people do have health problems that make it difficult to hold it when they really have to go to the bathroom, and it can be embarrassing. Maybe the employee should use discretion and make a judgement call next time.
Posted by revan on 2012-10-24:
Many moons ago I was an Asst. Manager at a Taco Bell and had just closed the store. An old woman came to the locked door and I opened it and told her we were closed. She told me "Emergency!" and brushed passed me and rushed to the restroom. It was an amusing experience. So the next time they ask you if you are going to buy something just tell them it's an emergency.
Posted by melissa253 on 2012-10-24:
My husband and I were at a Quiznos in downtown Denver and while he was in line I asked for the bathroom key and the guy asked me if I was ordering because the RR is for customers only. I didn't get mad. I said yes.
Posted by Quiznos on 2012-10-25:
We're sorry to hear that you have received unsatisfactory service at your local Quiznos. We take pride in our efforts to provide our customers with the best service possible. Do you mind providing us with details of your experience and the location so that we can reach out to the store owner? http://www.quiznos.com/About/Contact-Us.aspx.
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The food was not good and cold soup.
Posted by on 02/29/2012
My sandwich wasn't even toasted and the soup is nasty chicken noodle.

     
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Posted by Alain on 2012-03-02:
Let Quiznos know you have a problem with this franchise location at: http://www.quiznos.com/About/Contact-Us.aspx
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Good subs Bad franchise! Depends on which location you're going, so trick to hungers!
Posted by Glx on 04/06/2011
HOUSTON, TEXAS -- The Quizno in Hammerly Plaza on Gessner in Houston TX, such a
bad quality, you can count how many slices of lettuce they put. Bread is toasted, burnt on the edge, but still cold and soggy? How ridiculous! The mesquite chicken sandwich taste yuck, it has skin on it, never get mesquite chicken like this anywhere else beore.
No wonder Quizno closed down so many!
Luckily I can get some hot and crispy Quizno subs back to sugarland.
     
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Posted by Ytropious on 2011-04-06:
All the Quiznos around here closed up. Quiznos is apparently the worst franchise to get into according to one of my business law professors. Low franchise start up fee + TONS of heavy fees later on = disaster. Although I like their food, I can't say I miss them too much.
Posted by fkaiser on 2011-04-06:
Here in California its he same there subs are small and barely anything in them..
Posted by Anonymous on 2011-04-07:
Not a fan of quiznos. WAY overpriced for my taste, and the food isnt as great and theyre hyped up to be.
Posted by Anonymous on 2011-04-07:
Quiznos has some rockin subs, IMO way better than Subway...The location by me is always busy, and the staff are all very nice and professional....

Posted by Anonymous on 2011-04-07:
I like the Quiznos I go to. They always put lots of meat and veggies on my sammie
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Verbally Abused by Quiznos Associate
Posted by TheBunny on 02/13/2011
EAGLE ROCK, CALIFORNIA -- I have endured this place through the inept service, thinking the girl behind the counter was trying. I have endured them running out of soup, cheese, bacon,. even some of the meat for the sandwiches.

Tonight, I was running late and in a hurry, I got there a few minutes before closing time. Lights were still on, the doors were still open, the sign in the window was still on, and the clock behind the counter said I still had 5 minutes. I had my order ready, was going to be quick. The woman behind the counter as I walked rudely snapped "we're closed, so I am not going to make your sandwich". I had intended to walk in and ask if it was ok that I place the order, AND ask her if they had anything that they could make easily because I was aware they were close to closing. After her comment, I replied that it didn't seem the case with the lights on, he doors open and the clock saying it is not closing time yet. She then said "it's close to closing, be quick". I had my order ready, and it was a simple order.

I understand that you want to leave, and my order, if it had been done without her constant litany of complaints, and one insult that she was only making my sandwich because it was clear that Quiznos was the only place I was able to afford, would have taken just about 5 minutes. Instead she. locked the doors so I couldn't leave if I wanted to, and called the owner to tell her that she had a late customer who wanted to place an order. Ummmm.....wouldn't it be faster to just make the order? But ok. so she gets off the phone, and finishes making the order. Sort of. First she continued to complain that I was in close to closing. Then she complained that she had to put my fiancee's order through the toaster again because of the time she took to call the owner.

I finished and paid for the food. I would have just left without my order except the order wasn't for me, oh and the fact that I WAS LOCKED IN THE RESTAURANT.
     
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Posted by Anonymous on 2011-02-13:
Maybe she locked the door so someone else who saw the lights on and the employee making sandwiches after closing time wouldn't come in the store. I'm sure that person would start complaining that even though it was after closing time, you are currently making serveral sandwiches for that customer, then you should take my order. Then five more people come in even later after closing time all crying that they should take thief orders. Then the owner calls the employing asking why you haven't called in the day's receipt. Then two more people come in because there are people in the store after hours, so the sign posted for store hours must be wrong, wouldn't the doors be locked if the store was closed?
Posted by Venice09 on 2011-02-13:
I agree that she probably spent more time arguing and calling the owner than it took to make the sandwich. If she wanted to close five minutes early, she should have locked the door instead of allowing you to come in and then complaining about it.

I realize that employees want to go home, but not too many people get to leave on time, regardless of the job or the pay. That's just the way it is.
Posted by b1ackm8tal on 2011-02-13:
I can guatantee the reason she locked the door was not to keep you "locked in". If you think about it, by the time she would be done making your order, there's a potential that a line could start to form behind you, and who knows when she would be able to get out of there then. Believe me, I've worked in FF, and it's happened to me. So after that incident, whenever a customer would come in that near to close, I would politely ask them if I could go lock the doors first before filling their order. I never had one say "no". She should have explained to you why she was doing it though. I agree that she should not have had the attitude, but I can sympathize with her.
Posted by GenuineNerd on 2011-02-13:
Still, a pet peeve with many restaurant employees is when the business closes at 11:00 PM, for example, a customer comes in at 10:59 PM wanting to place an order...especially if it is a coffee shop or a sit-down restaurant, and the customer orders "for here". Most such employees would rather, begrudgingly, take the order, rather than to turn the customer away and risk getting disciplined or fired, meaning that serving the customer would delay their time going home. Most restaurant employees are hourly. Sure, because these are minimum-wage positions, some employees would be glad to work that extra half hour, even if it means locking the doors at 11:00 on that dine-in customer, but other employees have families to go home to, or are tired and want to get home and get to bed, especially if their bosses scheduled them to work day shift the next day. Some restaurants also serve their dine-in customers using to-go containers (paper/styrofoam cups and plates, and plastic utensils, instead of glasses/cups, china, and silverware) when it's 1/2 hour or so before closing time, since the staff are in the process of putting away the dishes, glasses, and silverware, and cleaning and closing up the kitchen. Still, even last-minute customers would complain if they are served their orders to-go, because they expect that same service at 10:59 PM that they get if they came during lunch or dinner rush. And there have been restaurant employees fired because those last-minute customers felt rushed while they were eating. This also depends on the owner or manager of such a restaurant, regarding the policies of serving last-minute customers. Some are nice enough to serve the last-minute straggler, while others just want to clean up and close up, risking turning away a customer. Especially if it is a franchise of a corporate establishment, and the turned-away customer complains to corporate about being denied service or treated indifferently because he/she decided to come in at the last minute to order.
Posted by Anonymous on 2011-02-13:
Personally, I wouldn't go to any FF place 5 minutes before closing because the food I will be served will probably not be fresh.
Posted by ontario_girl on 2011-02-13:
Huge pet peeve of mine: customers showing up moments before closing, knowing full well that it's closing time.
Posted by Venice09 on 2011-02-13:
As a customer, I try never to go to a store ten to fifteen minutes before closing, but sometimes it happens. I don't do it on purpose, it just works out that way. With a little common sense and courtesy, it's not a big deal. It's only a problem when the employees and customers both have an attitude and butt heads. If I'm told the store is closing, I just leave. But if they are willing to help me, I am very appreciative and make it quick.
Posted by danny54 on 2011-02-13:
I worked restaurant for many years. Naturally people, including me, want to go home on time. However, it's the customers who make sure I keep getting a paycheck. Sure, it can be a pain, but it happens.

The one thing that was stressed to me as an employee that I passed on to my crew when I was a manager is that the last customer of the day deserves service and food that is just as high a quality as the first customer of the day.
Posted by Ytropious on 2011-02-13:
Thing is, Quiznos franchise owners are treated the worst by their parent company. They can barely keep their stores running usually and there is little profit margin. She probably had to call the owner because he demands them be out on time because he can't afford to keep them there later. It happens. I would never go to a place 5 minutes before closing but that's just me, I work in retail and I know how it is. 15 minutes to close is as close as I get.
Posted by Anonymous on 2011-02-13:
blackm8tal is spot-on in their assessment of the situation. In addition, the obvious solution for anyone wanting to order "in", you can just say that the lobby closed 30-minutes earlier, and that if you still want to order, it will have to be "to go".
Posted by madconsumer on 2011-02-13:
lots of business lock the door at closing time, regardless if anyone is inside still.
Posted by Venice09 on 2011-02-13:
Danny, that is my belief, too. I know it's not a popular opinion, and that there will always be customers who take advantage, but hours can't be set in stone. Everyone has things about their job that they don't like, and not being able to leave on time is one of them.
Posted by ontario_girl on 2011-02-13:
The question is, where does one draw the line? When I worked at the video store, I had to turn people away some nights because they just kept coming. If I didn't turn people away, I would have never gotten to close, period.
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