CONNECTICUT -- I have been a customer for a few years and I must say customer service has always been very nice. Majority of what I ordered I kept but there has been a few items I did not receive or received an empty mailing envelope with the box and no item. One day I was trying to log into my account and I was locked out. I called customer service and they really didn't tell me why the first time and they were able to get me back into my account. The next day I tried again and I was locked out and called and this customer service representative was nice enough. But I was treated like I was a really bad customer that was just discarded and thrown away and it was my fault.
She said that I was locked out of my account because too many items weren't received and they were looking into it. Some were expensive and that is what they do, they lock you out. So I said well I could understand them temporarily closing out the account until it is looked into but it isn't my fault if I didn't receive the items. I asked if they ever open up a closed account after they look into what might have happened and she said no. She has seen closed accounts and they never will reopen them. I made all my payments on time if not early and yet I don't receive merchandise and it is my fault.
Instead of contacting me first and mailing packages a safer way they rather just close you out without telling you first. It isn't customer service's fault. It is QVC Corporate that does this. It is having little regard for their customers. They should tell customer service to call or email the customer and tell them what is going on before they close the account and also work with the customer for a resolution if possible. Try mailing things differently but don't take it out on the customer like it is their fault! Very rude and disappointing.
PENNSYLVANIA -- In short, QVC took money from my account for three pocketbooks and I have nothing. False promises from customer service representatives was the best they could do. I spent hours on the phone trying to find some relief and received nothing but deflection and a dismissive attitude by Jay. I waited a year to make purchase and it was a nightmare. I have never experienced such bad business practices -- with no contact information provided to those in a position to do anything. Please BEWARE!
WESTCHESTER, PENNSYLVANIA -- This is 3rd purchase I've made with QVC because of Easy Pay. I wanted to be a member in good standing so I attempted to make my 5th pmt of 6 early by just a few days. Signed into my acct, clicked on easy pay orders then clicked on March 22, 2015 payment. I looked at account to make sure everything was ok and my balance shows zero. I called customer service because this also happened once with Paypal. I am an experienced online shopper, I know not to "go Back" or "double click" etc. from previous experience I'm sorry to say but I learn from my mistakes.
Anyway, the girl in customer service says she will notify corporate right away and in 72 hrs I will have my refund back in my bank acct. I look at my QVC account next day and no difference so I call CS again. This time ** tells me they took 2 payments because I was behind. That was a lie and I told her that. My next payment was due April 2015. Then she said I checked both boxes again - told her not true also; not stupid. Then she tells me it took 2 payments because I updated my credit card info (?) and then she tells me the girl I talked today before took no action on my acct.
I called back today 3/24 and now they're telling me 3/5 business days to get my money that they STOLE from my bank acct. I filed a complaint online with the Federal Trade Commission. They take action against companies that do this kind of thing so I suggest anyone with a QVC problem file with the FTC. The more complaints they get, the quicker they will investigate their business practices.
TEXAS -- I placed an order for Pericone MD that was on an advanced order, I had no problem with this. When I placed this order online, it was to be on FLEX PAY AND AUTO DELIVERY, it was neither. Before it even shipped, my account showed a hold for over $223.00, NOT THE FLEX PAY AMOUNT. At this point I attempted just to cancel the order because I was told it would take 24-48 hours for corporate to fix their mistake. I was told I could not cancel due to the processing state it was in. Therefore I did all that I could and requested this change be sent to corporate, per their customer service staff.
Well over a week ago now, this has not been fixed AND I now have a pending draft for an additional $26.26 pending to draft and I have NO idea what this is for. I was under the impression that QVC offered flex pay to be able to afford their products. I WILL NEVER PLACE ANOTHER ORDER FROM QVC, THEY CAN'T BE TRUSTED WITH YOUR ACCOUNT NUMBER.
QVC has cancelled my account...several times. We had a CHAPTER 13 bankruptcy a few years ago. QVC was one of the accounts listed in that bankruptcy. In a Chapter 13, you pay back just a percentage of what you owe to each company. The company, in return, HAS THE OPTION OF EITHER ACCEPTING OR REJECTING the terms of the Chapter 13. QVC ACCEPTED THE TERMS of our Chapter 13. Then, a couple of YEARS later, I had ordered something and when I went to check the status of my order, my account had been CLOSED.
When I called and asked WHY, I was told that I "owed QVC money" and until that was resolved, I was no longer "allowed to shop" with them!! I explained that they had ACCEPTED the terms, but got nowhere. So, I opened another account...under an alias using the same address, email, etc. I got away with that for several months when they once again caught on, and closed my account.
So I used my DOG'S name this time, and my maiden name and opened yet ANOTHER account and for some time got away with it and was ordering to my heart's content. They closed my account sooner this time so I called to find out WHY and was told the same thing. They called me by my real name and I told them I was not that person, and why would they cancel my account, and they said any account using the DEBIT CARD number I was using would "not be allowed to shop with them". So, I simply got a different debit card with a new number.
I once again changed my name and this time got away with it for TWO YEARS which really made them mad, lol. I tried to get into my account yesterday and saw it once again had been closed down and my order cancelled. The common denominator in this: each time my account had been cancelled, it was when I had ordered something expensive. Like the one time it was a big screen TV, another time, an 8-foot Christmas tree, and this time it was a Dyson vacuum cleaner which I didn't really need; just thought it was a good deal.
So once again I called these phlegmwads and they said that "I owed QVC money", and I told them I did not owe them anything and they said that a person by my real name DID. So I told them I was "living with relatives" and was told that "NO ORDERS OR ACCOUNT WOULD BE ACCEPTED FROM ANYONE AT MY HOME ADDRESS!!! That was when I told them right out that they only cancelled my account because of the Chapter 13 bankruptcy in which they had ACCEPTED THE TERMS, and they therefore had NO RIGHT to cancel my account!
There was silence on the phone; they had nothing to say as I let them know that I KNEW why they kept closing my account. QVC feels they can discriminate and that is against the law. THEY ACCEPTED THE TERMS OF THE CHAPTER 13 and therefore, I do not see HOW they have the right to tell me I cannot have an account there. I intend to start calling attorneys to file a lawsuit against them for discrimination as that is exactly what they are doing.
They are royally ticked that we filed a Chapter 13 and only paid back a small percentage of what we owed, HOWEVER, THEY HAD THE OPTION OF NOT ACCEPTING THOSE TERMS, IN WHICH CASE NEGOTIATIONS WOULD HAVE CONTINUED UNTIL AN AGREEMENT WAS REACHED. IF an agreement had not been reached, IF they still refused to accept the conditions, we would then have had to pay them in full...but THEY ACCEPTED THE TERMS!!! So, as far as I'm concerned, they have no right to ban me from shopping at their site.
The only reason I am fighting this is strictly on the principle of the issue. IF I cannot find a lawyer who will take this case, I will once again open an account under a NEW name, and I have several other ADDRESSES I can use as I have lots of FRIENDS who will let me have things delivered to their homes. I also am getting yet another debit card number, and will be using a different phone number as well.
They will NEVER be able to stop me from shopping there, and I am going to do this just to prove to those idiots that they cannot do this; it is not right, and I'm not going to take it. They simply don't know who they are dealing with, lol.
WEST CHESTER, PENNSYLVANIA -- In March, 2014 I purchased a prepaid Tracfone with 1400 minutes & triple minutes from QVC. The phone arrived in March, 2014 and I followed directions on getting the prepaid minutes applied. I spoke with staff and supervisors from QVC on 11 different occasions. I was given a number to call for the wireless service. I spoke with them and followed their instructions 9 different times. No one can tell me why this problem cannot be resolved, just they are working on it and this has been a problem with other customers. I am so terribly frustrated. My only option left is to contact the QVC CEO in West Chester, PA to try to get some relief.
WEST CHESTER, PENNSYLVANIA -- I had been a QVC member since the 80's, with a flawless history. We temporary moved to Europe and my daughter was going to manage the domestic invoice payments. This worked extremely well until QVC made a decision for me. I had shipments go to my daughters or brothers - whichever I would visit next on home leave - the bill to remain the same: my daughter's address. Somehow they picked up my address in Holland, and took it upon themselves to change the bill to. I called my daughter and she said she had no idea why they were change it, all invoices were paid IN FULL, ON TIME.
At the same time, Holland closed their formal post offices, and assigned retail businesses the duties. As a side note, I purchased from many other US companies and all transactions were without issue. We had to abruptly return to the US as my brother had died, my mother was about to and my sister was in need of help in caring for Mom, as my sister had been diagnosed with cancer. I had to pack up the European house, do all exiting paperwork, including all requirements to ship two dogs.
After moving back I ordered several QVC items, my life was still in limbo as my mother died and my sister had surgery and her health rapidly declined. This meant I'm constantly on the road, my banking was done online. One day while home, I noticed an envelope from QVC - it was a letter saying they closed my account and turned me over to collections. I owed $1,900 approximately. I had not realized there was a problem.
I called immediately to figure out what went wrong. All invoices were sent to Holland and they said I should have thought to have mail forwarded. I told her our company didn't send us to Europe to use our expertise because we were dummies. I asked if they had any knowledge how mail works over there, no they didn't. It wasn't their problem. I said that they had gotten the closing letter to the correct address so why didn't they see what had happened. In all the years I had been an excellent customer, paying mostly in full every time. I asked who changed my address from US to Europe. They said it didn't matter, their job is not to tell me to pay my bills.
I offered to pay ASAP, but no, they said I had to deal with the collector. After all was said and done, I paid the total direct deposit to the collector. I was advised that QVC would still send an adverse filing on my credit rating. The fact of all the mix up, decisions they made with no authorization to change addresses, etc. made no difference. In setting up accounts for our return to the States, this problem has been an issue. When I tell the vendor to look at ALL my credit history, no matter how far back, is a clean slate, it's usually resolved.
Since then I have written letters and called QVC asking why all the changes were made without my authorization and the answer is the same. Account closed, no further action by them. Their customer service / accounting departments have plummeted in the past few years. I am not alone, search the net, many people have experienced the same thing. Makes no sense.
WESTCHESTER, PENNSYLVANIA -- QVC Easy Pay, Not easy and a true nightmare. On air the hosts continually boast how simple it is the open an account and use Easy Pay with your first order. This is completely untrue, which in my book is a deceptive business practice.
I ordered my nephew an advance order of a PS3 which QVC cancelled, stating I must pay it in whole upfront because of have no pay history with them? Excuse me? You have lost this sale and the sale of a laptop for my college-age daughter. Toys"R"Us has layaway and so does Best Buy. I love the convenience of shopping online or by phone at unusual hours, but if QVC sold washing machines and mine was broken, I would carry my clothes to a creek and beat them with rocks before I'd give QVC my business.
QVC cancelled my brother's account because whoever lived in the foreclosed home he moved into apparently owed on orders. What does this have to do with a current occupant? You all do realize people move right? Also QVC will not take debit cards for Easy Pay although it states clearly on the customer service tab they do. If you feel debit cards or prepaid cards - which I might add 1/2 of the US population has - due to changes in Social Security, no longer issuing a paper check and forcing many to find a way to deposit funds with lower fees than a traditional bank, then you need to connect with Pay Pal like HSN and Shop NBC do, that would solve that.
Nowhere on your CS tab in Help and Support does it state that people cannot use Easy Pay on 1st order and I'm curious how anyone can build a payment history if you cannot use Easy Pay to begin with, that is just stupid. Also it clearly states that debit cards are accepted. It is none of the CS reps' business why a customer doesn't use a traditional bank and lastly if a person has their proof of residency such as mortgage, lease, utilities, etc., then you need to take into consideration especially in today's economy that many people buy foreclosed homes (this in itself would indicate that someone couldn't or wouldn't pay their TV shopping bills).
Do you all have so much business that you can afford to alienate a new customer or lose someone who's shopped years simply because the bought a home? If so, I'd like your secret because the company I work for we need business, so send your overages our way.
I find it appalling that customers are misled, and once hooked in, you close accts. at will - no explanations - as I can see on 5 different complaint sites online as well as the BBB of PA. I suggest anyone considering ordering for the holidays, do so now because once they demand a blood and DNA sample photos of you in front of your house with the mortgage broker with a newspaper dated that day, you are unlikely to get your order so save yourself the hassle. HSN has fewer payments, and charges all taxes and shipping upfront but are far more flexible with the use of debit, prepaids, etc. and they will allow PayPal in lieu of a debit card.
I found the PS3 at my local Toys"R"Us on advance sale and it is 40.00 cheaper and I was able to layaway. Research your options, you can most likely fare better somewhere else with the hassles the QVC CS team gives you, if they even show you the courtesy of a call or email prior to cancelling your order or closing your account with no explanations
WEST CHESTER, PENNSYLVANIA -- Despite the fact that I'd like to do differently, I will be very short and to the point with this complaint and try to take my emotions out of it. My mother ordered me a Dell Inspiron laptop from QVC for Christmas. I didn't even plug the computer in until the following day. On December 29th, the computer stopped working and I doubt I've used it more than 3 or 4 hours combined.
I spent an hour and half on the phone with Dell and they were unable to remedy the problem. They gave me several options, but the point that stuck out with me the most was they said "because I had purchased the laptop through QVC they were unable to replace the computer immediately" however, they could send me discs where they could walk me through a repair that would take a "very long time" and "was very confusing" - their words, not mine.
Or they also gave me an option to send a technician to my house to switch out the motherboard but were unable to send someone for up to a week. I understand that Dell was trying to be accommodating and I thanked them for that, but I was unhappy with the idea of getting a BRAND NEW COMPUTER and then immediately having to have repairs done to it.
Following this information, I contacted QVC because with my new computer came instructions that if I had any problems, I was to contact their customer service. When I was finally connected with a representative, she was curt and rude with me from the very instant she introduced herself. I gave her the short synopsis of my computer malfunctioning and that at this point it was a complete loss. She said "what do you want me to do about it".
I told her I wanted a new computer and I needed it immediately due to a high volume of work and school work that I had looming and she said well, "all I can do is offer you a refund, the computer ships directly from Dell and it's their problem". Here's the thing, the computer was purchased through QVC, I want QVC to fix the problem. I told her that I was not satisfied with a refund. At that point, I didn't want to talk to her anymore because I could instantly tell she was not going to be helpful.
At this point, my parents are out $1000, I have a computer that is not functioning, and I'm inconvenienced because I've had to take time out of my day for a problem that should have been fixed like this: "We'll send you a new computer with overnight shipping right now. It should be there tomorrow".
I have worked in customer service my ENTIRE life and I have eaten a TON of crow when people ask for things even when they are in the wrong, I oblige because the customer is always right. Well, I'm right, QVC is WRONG and this is terrible customer service. I encourage you to DO NOT DO BUSINESS WITH QVC. AGAIN DO NOT DO BUSINESS WITH QVC. Save your money time and hassle by going directly to the consumer.