If there is a problem with your order, they only email. I called QVC to see where my order was and they said the only communicate by email. I tried to correct the problem at that phone call and was assured my order now would be placed, however after another two weeks never got my product. Called QVC again and they said the problem was never corrected and it would be up to 72 hours before anyone would manually fix it. It's been a month and my order still hasn't even been placed.
CHICAGO, ILLINOIS -- We just canceled our QVC account after many loyal years. Tried to purchases a little giant ladder, their video says free shipping. When I clicked speed buy they charged me $14 shipping, TALKED to a representative and that went nowhere. Then talked to the supervisor that was a waste of time, she said that deal is over. Then they should pull the false advertising. Do they think the public is **, she sure acted that way. I can buy at same price from eBay, Overstock, Sears, etc. She said you could, so I will from now on. GOODBYE QVC!
NEW JERSEY -- I was a customer, now and then but because of this thing and the stupid stand you have taken I will be going elsewhere for items. Not my choice but your stand has forced me and my fellow sr's to walk away from you. I would hope this would cost you many monies, but we could be so lucky Paula Deen was on set for that. You did what you did. You are (I'm a lady). Words should never come out of a 73 year old's mouth. You are ** and I mean every word.
DETROIT, MICHIGAN -- QVC is the worst company I have ever had an experience with. I ordered this item for my boyfriend for Christmas two weeks before Christmas. The item was not even ready to ship until 3 almost 4 weeks later. Then they wouldn't ship the item because I used a debit card card instead of a credit card. This was the worst situation I have ever been in. I will never order from QVC, ever again. There are better sites than this overpriced garbage!
1200 WILSON DR, PENNSYLVANIA -- I ordered two skin care products and returned both. QVC products are expensive and shipping is VERY slow. I thought I was getting high end quality, but I was wrong. The ratings on my items were 5 star. Skin tanner streaked, yes I followed directions. Philosophy's newest body cream smelled like plastic. Still had 5 star rating, but if you dig way back into reviews I found a lot of one star ratings on the bad smell. Honest rating would be nice. Disappointed.
I purchased a Dell Computer in December 2008. I set it up with four payments deducted from my bank account each month. I received the laptop; it was defective. I returned the item on January 29, using the QLabel that is provided by QVC through their website. This is where the nightmare began: The label specifies that you have to ship through USPS. I took the item to USPS. USPS will NOT provide a note or copy of a piece of paper indicating you left the item with them. USPS does not even scan the item that it is in THEIR possession until UPS...yes, UPS picks it up to deliver to QVC.
Why would UPS pick up an item from USPS and deliver it to QVC? Wouldn't it make more sense to just take the item to UPS and have them deliver it that way? Anyway, the problem is that the numbers on the label are NOT USPS numbers. Consequently you have no way of tracking the item. They're not even UPS's numbers! That laptop literally sat at the post office for TWO WEEKS before UPS picked it up. According to the supervisor at the Post Office, USPS doesn't even "Scan" it until UPS picks it up. So that means it just sat there in a bin in the back of the Post Office with no record of it being there but my word and perhaps a couple witnesses.
Nice way to handle a $2,000 item. Anyone could escond with it, and you'd never know. FINALLY UPS picked it up two weeks later. FINALLY QVC tracked it (of course, the day they received it...not when it was in transition from California to South Carolina).
And FINALLY, 25 days later, QVC is "processing" my refund...BUT, drum roll, QVC wrote me a note saying if my credit of $900 does not show up WITHIN TWO MONTHS on my bank statements, THEN I can call or notify QVC and they'll look into it. Yes! They actually had the gall to tell me NOT TO CALL OR NOTIFY THEM FOR TWO MONTHS!! By that time, it would be THREE MONTHS TO GET A REFUND. Believe me, I'm NOT waiting two months if it doesn't show up IMMEDIATELY. I can get a COURT DATE quicker. I'm D-O-N-E with these jokers.
WEST CHESTER, PENNSYLVANIA -- I purchased this pre-lit Christmas tree from QVC in November. When I assembled it for Christmas, I found a naked bulb harness hanging off one of the strings of lights. There's no way the light string should have passed inspection before it went on the tree, and there's no way the person wiring them to the tree didn't see them, which means they were too lazy to take them off and start over (made in China, of course). I complained to customer service (they do not have a straight-up email you can use, just a web form, first of all), and I wrote a bad review explaining all of the above, and suggesting that QVC and their supplier might want to review their quality control.
My review was turned down because: a different product is also mentioned in the review, content is inappropriate or unrelated, information focuses more on a service issue rather than a product...all of which is bull, because it DID focus on the product, DIDN'T mention something else, and certainly had no bad language in it. Obviously, criticism of QVC and their supplier, Bethlehem Lights is not accepted. I've written another review just stating that the tree is a fire hazard and I would not recommend it. If they turn THAT one down, I KNOW they're filtering their reviews, and are trying to make their shoddy Chinese products look better than they are.
DO NOT buy anything from these people, I've never gotten anything from them (all gifts, I assure you, because I'm NEVER buying anything from them again myself) that didn't fall apart, was bad quality, broke after a few months use, etc., etc. I sent their Customer Service department another email complaining about the tree, and flat out informed them I was going to rip them one everywhere I could find a website to do it.
I just read a complaint written by another person regarding QVC jewelry and I had the exact same thing happen to me today. I took some of my gold and silver jewelry to a very reputable gold and coin exchange that was recommended to me by several people and I was SHOCKED when the jewelry examiner told me that my QVC jewelry that was "supposed" to be 18k gold and 925 sterling was actually only PLATED. All of the pieces were stamped 18k and 925 sterling.
The gold and coin exchange went through a very specific process to determine the authenticity of the jewelry and I feel that they were very honest. They gave me $550.00 for the pieces that did not come from QVC and just handed back the pieces from QVC and said they couldn't accept them. The gold and coin exchange would not benefit in any way by turning away real gold and silver pieces. They did not try to give me a few dollars for the QVC pieces. They simply said they couldn't accept them. I had several pieces from QVC and needless to say, I got ripped off. I will never patronize QVC again.
DO NOT BUY ROYAL PALACE RUGS FROM QVC. I received as a gift a rug from Royal Palace Rugs sold through QVC. The rug is literally FALLING APART! I have contacted QVC and received NO help from them in working with Royal Palace. Royal Palace has NO PHONE NUMBER and the email address on their website DOES NOT WORK. QVC said they do not have a phone number for me to be able to reach them.
QVC cannot help you if the item is a gift from several people and you don't know who bought it. I have contacted the President's office at QVC and still no help! QVC is actively selling this company's product but tells me they have no way of reaching them or helping me reach them about my rug. That sounds a little weird! I am stuck with an expensive rug that falls apart every time I vacuum it!!!! DO NOT BUY RUGS FROM QVC!!!