I purchased a Dell Computer in December 2008. I set it up with four payments deducted from my bank account each month. I received the laptop; it was defective. I returned the item on January 29, using the QLabel that is provided by QVC through their website. This is where the nightmare began: The label specifies that you have to ship through USPS. I took the item to USPS. USPS will NOT provide a note or copy of a piece of paper indicating you left the item with them. USPS does not even scan the item that it is in THEIR possession until UPS...yes, UPS picks it up to deliver to QVC.
Why would UPS pick up an item from USPS and deliver it to QVC? Wouldn't it make more sense to just take the item to UPS and have them deliver it that way? Anyway, the problem is that the numbers on the label are NOT USPS numbers. Consequently you have no way of tracking the item. They're not even UPS's numbers! That laptop literally sat at the post office for TWO WEEKS before UPS picked it up. According to the supervisor at the Post Office, USPS doesn't even "Scan" it until UPS picks it up. So that means it just sat there in a bin in the back of the Post Office with no record of it being there but my word and perhaps a couple witnesses.
Nice way to handle a $2,000 item. Anyone could escond with it, and you'd never know. FINALLY UPS picked it up two weeks later. FINALLY QVC tracked it (of course, the day they received it...not when it was in transition from California to South Carolina).
And FINALLY, 25 days later, QVC is "processing" my refund...BUT, drum roll, QVC wrote me a note saying if my credit of $900 does not show up WITHIN TWO MONTHS on my bank statements, THEN I can call or notify QVC and they'll look into it. Yes! They actually had the gall to tell me NOT TO CALL OR NOTIFY THEM FOR TWO MONTHS!! By that time, it would be THREE MONTHS TO GET A REFUND. Believe me, I'm NOT waiting two months if it doesn't show up IMMEDIATELY. I can get a COURT DATE quicker. I'm D-O-N-E with these jokers.
WESTCHESTER, PENNSYLVANIA -- This is 3rd purchase I've made with QVC because of Easy Pay. I wanted to be a member in good standing so I attempted to make my 5th pmt of 6 early by just a few days. Signed into my acct, clicked on easy pay orders then clicked on March 22, 2015 payment. I looked at account to make sure everything was ok and my balance shows zero. I called customer service because this also happened once with Paypal. I am an experienced online shopper, I know not to "go Back" or "double click" etc. from previous experience I'm sorry to say but I learn from my mistakes.
Anyway, the girl in customer service says she will notify corporate right away and in 72 hrs I will have my refund back in my bank acct. I look at my QVC account next day and no difference so I call CS again. This time ** tells me they took 2 payments because I was behind. That was a lie and I told her that. My next payment was due April 2015. Then she said I checked both boxes again - told her not true also; not stupid. Then she tells me it took 2 payments because I updated my credit card info (?) and then she tells me the girl I talked today before took no action on my acct.
I called back today 3/24 and now they're telling me 3/5 business days to get my money that they STOLE from my bank acct. I filed a complaint online with the Federal Trade Commission. They take action against companies that do this kind of thing so I suggest anyone with a QVC problem file with the FTC. The more complaints they get, the quicker they will investigate their business practices.
TEXAS -- I placed an order for Pericone MD that was on an advanced order, I had no problem with this. When I placed this order online, it was to be on FLEX PAY AND AUTO DELIVERY, it was neither. Before it even shipped, my account showed a hold for over $223.00, NOT THE FLEX PAY AMOUNT. At this point I attempted just to cancel the order because I was told it would take 24-48 hours for corporate to fix their mistake. I was told I could not cancel due to the processing state it was in. Therefore I did all that I could and requested this change be sent to corporate, per their customer service staff.
Well over a week ago now, this has not been fixed AND I now have a pending draft for an additional $26.26 pending to draft and I have NO idea what this is for. I was under the impression that QVC offered flex pay to be able to afford their products. I WILL NEVER PLACE ANOTHER ORDER FORM QVC, THEY CAN'T BE TRUSTED WITH YOUR ACCOUNT NUMBER.
WEST CHESTER, PENNSYLVANIA -- In March, 2014 I purchased a prepaid Tracfone with 1400 minutes & triple minutes from QVC. The phone arrived in March, 2014 and I followed directions on getting the prepaid minutes applied. I spoke with staff and supervisors from QVC on 11 different occasions. I was given a number to call for the wireless service. I spoke with them and followed their instructions 9 different times. No one can tell me why this problem cannot be resolved, just they are working on it and this has been a problem with other customers. I am so terribly frustrated. My only option left is to contact the QVC CEO in West Chester, PA to try to get some relief.
If there is a problem with your order, they only email. I called QVC to see where my order was and they said the only communicate by email. I tried to correct the problem at that phone call and was assured my order now would be placed, however after another two weeks never got my product. Called QVC again and they said the problem was never corrected and it would be up to 72 hours before anyone would manually fix it. It's been a month and my order still hasn't even been placed.
CHICAGO, ILLINOIS -- We just canceled our QVC account after many loyal years. Tried to purchases a little giant ladder, their video says free shipping. When I clicked speed buy they charged me $14 shipping, TALKED to a representative and that went nowhere. Then talked to the supervisor that was a waste of time, she said that deal is over. Then they should pull the false advertising. Do they think the public is **, she sure acted that way. I can buy at same price from eBay, Overstock, Sears, etc. She said you could, so I will from now on. GOODBYE QVC!
Terrible customer service and very poor policies. We received a Christmas gift that we were not going to use, so we returned it looking for a credit that we could apply to something else. There was no information on the return slip to ask for this. I called and spoke with a customer service representative and he was very short with me and said that the QVC membership works for the member. If a member gives a gift to someone and that person returns it, a note will be put on the member's account that the gift was returned. What??? Then, you can't get a credit without setting up a QVC account.
After all of that, I had not received any correspondence from QVC that I had credit available, so I just called and spoke to another customer service representative who had an attitude, poor customer service skills, etc. She told me that the credit is showing on the account, but you can't see how much you have until you buy something. Then, it will tell you after you make your purchase. That is crazy. I have never heard of anything like this from any retailer. I will cancel my membership after I use only the credit available. I would not give a company that has the policies they have and the poor customer service reps my business.
I recently purchased a Diamonique ring from QVC. The ring itself isn't half bad, so I wrote a review, giving it a 4-star, but pointing it out that it's still a simulated diamond (CZ) that comparing to other CZ jewelries it's pricey, and suggested QVC bringing more simple style jewelries. And guess what? A couples of days later, they sent me an email saying they could not post my review, but didn't specify why. So I wasn't even complaining about the product and they still pulled me out? Oh, I guess that's how they have all those "Top-rated" products, right? I've NEVER had such experience with ANY online stores, let alone a store that's on TV all the time. How can I expect any quality in their customer services now that they are not even honest about our reviews? Hold on to your wallet from this store!
WEST CHESTER, PENNSYLVANIA -- I have been blacked listed by QVC because I allowed a friend who was not computer savvy to use my email address. I was a loyal customer for many years. When things started to go wrong, I called QVC to correct the email problem, but because my friend had so many returns and standby orders not processed, QVC banned us both from placing orders. I set up new accounts, but they eventually put black-mark against my address. I wrote to the corporate office to explain and try to get reinstated, but they never responded to my letter. Never was there any fraudulent intent, I just wanted to shop. Oh well, their loss is HSN's gain.
PENNSYLVANIA -- After being a loyal customer for a number of years - yesterday my account was closed with no notification or explanation. I was told to call the Corporate Office for the reason but they don't answer the phone or return calls from messages left on their answering machine. Then later we discovered that my husband's account was closed as well. Guilt by association (same address). If it's because I have had returns - well there is nothing stated in their return policy that if you go over a certain percentage, we will close you out. In fact their hosts encourage you to try a product and return it if you are unhappy.
If it is because I have cancelled orders, they certainly cannot tell me that they put a product aside for me because that is bull - I have put an order into motion days later to be told it is on back order so they are not holding anything specific aside when you place your order. Well I guess this just means that another lucky company will now get my business. Shame on you QVC!