PENNSYLVANIA -- In short, QVC took money from my account for three pocketbooks and I have nothing. False promises from customer service representatives was the best they could do. I spent hours on the phone trying to find some relief and received nothing but deflection and a dismissive attitude by Jay. I waited a year to make purchase and it was a nightmare. I have never experienced such bad business practices -- with no contact information provided to those in a position to do anything. Please BEWARE!
I purchased a Dell Computer in December 2008. I set it up with four payments deducted from my bank account each month. I received the laptop; it was defective. I returned the item on January 29, using the QLabel that is provided by QVC through their website. This is where the nightmare began: The label specifies that you have to ship through USPS. I took the item to USPS. USPS will NOT provide a note or copy of a piece of paper indicating you left the item with them. USPS does not even scan the item that it is in THEIR possession until UPS...yes, UPS picks it up to deliver to QVC.
Why would UPS pick up an item from USPS and deliver it to QVC? Wouldn't it make more sense to just take the item to UPS and have them deliver it that way? Anyway, the problem is that the numbers on the label are NOT USPS numbers. Consequently you have no way of tracking the item. They're not even UPS's numbers! That laptop literally sat at the post office for TWO WEEKS before UPS picked it up. According to the supervisor at the Post Office, USPS doesn't even "Scan" it until UPS picks it up. So that means it just sat there in a bin in the back of the Post Office with no record of it being there but my word and perhaps a couple witnesses.
Nice way to handle a $2,000 item. Anyone could escond with it, and you'd never know. FINALLY UPS picked it up two weeks later. FINALLY QVC tracked it (of course, the day they received it...not when it was in transition from California to South Carolina).
And FINALLY, 25 days later, QVC is "processing" my refund...BUT, drum roll, QVC wrote me a note saying if my credit of $900 does not show up WITHIN TWO MONTHS on my bank statements, THEN I can call or notify QVC and they'll look into it. Yes! They actually had the gall to tell me NOT TO CALL OR NOTIFY THEM FOR TWO MONTHS!! By that time, it would be THREE MONTHS TO GET A REFUND. Believe me, I'm NOT waiting two months if it doesn't show up IMMEDIATELY. I can get a COURT DATE quicker. I'm D-O-N-E with these jokers.
WEST CHESTER, PENNSYLVANIA -- I purchased this pre-lit Christmas tree from QVC in November. When I assembled it for Christmas, I found a naked bulb harness hanging off one of the strings of lights. There's no way the light string should have passed inspection before it went on the tree, and there's no way the person wiring them to the tree didn't see them, which means they were too lazy to take them off and start over (made in China, of course). I complained to customer service (they do not have a straight-up email you can use, just a web form, first of all), and I wrote a bad review explaining all of the above, and suggesting that QVC and their supplier might want to review their quality control.
My review was turned down because: a different product is also mentioned in the review, content is inappropriate or unrelated, information focuses more on a service issue rather than a product...all of which is bull, because it DID focus on the product, DIDN'T mention something else, and certainly had no bad language in it. Obviously, criticism of QVC and their supplier, Bethlehem Lights is not accepted. I've written another review just stating that the tree is a fire hazard and I would not recommend it. If they turn THAT one down, I KNOW they're filtering their reviews, and are trying to make their shoddy Chinese products look better than they are.
DO NOT buy anything from these people, I've never gotten anything from them (all gifts, I assure you, because I'm NEVER buying anything from them again myself) that didn't fall apart, was bad quality, broke after a few months use, etc., etc. I sent their Customer Service department another email complaining about the tree, and flat out informed them I was going to rip them one everywhere I could find a website to do it.
I just read a complaint written by another person regarding QVC jewelry and I had the exact same thing happen to me today. I took some of my gold and silver jewelry to a very reputable gold and coin exchange that was recommended to me by several people and I was SHOCKED when the jewelry examiner told me that my QVC jewelry that was "supposed" to be 18k gold and 925 sterling was actually only PLATED. All of the pieces were stamped 18k and 925 sterling.
The gold and coin exchange went through a very specific process to determine the authenticity of the jewelry and I feel that they were very honest. They gave me $550.00 for the pieces that did not come from QVC and just handed back the pieces from QVC and said they couldn't accept them. The gold and coin exchange would not benefit in any way by turning away real gold and silver pieces. They did not try to give me a few dollars for the QVC pieces. They simply said they couldn't accept them. I had several pieces from QVC and needless to say, I got ripped off. I will never patronize QVC again.
DO NOT BUY ROYAL PALACE RUGS FROM QVC. I received as a gift a rug from Royal Palace Rugs sold through QVC. The rug is literally FALLING APART! I have contacted QVC and received NO help from them in working with Royal Palace. Royal Palace has NO PHONE NUMBER and the email address on their website DOES NOT WORK. QVC said they do not have a phone number for me to be able to reach them.
QVC cannot help you if the item is a gift from several people and you don't know who bought it. I have contacted the President's office at QVC and still no help! QVC is actively selling this company's product but tells me they have no way of reaching them or helping me reach them about my rug. That sounds a little weird! I am stuck with an expensive rug that falls apart every time I vacuum it!!!! DO NOT BUY RUGS FROM QVC!!!
WEST CHESTER, PENNSYLVANIA -- Hi everyone. I ordered my 16" notebook a couple of weeks ago. Soon after I ordered the product, I was told it was on back order. That's fine with me, I called customer service because I was trying to find the product description. When I clicked on the product in my order status the product description didn't show up. I think that's peculiar and a little unsettling. Well, customer service couldn't even find the product description at first.
When they finally pulled it up, one item, the size of the lithium ion battery was changed. DARN! I'm usually pretty good about copying the description onto a word document for my own records but that's something I didn't do this time. I know the original product description for "E208516-Toshiba Satellite A505S6997 Core2Duo 500GB 16" Notebook with Windows 7" included a 12-cell lithium ion battery. My son, the computer whiz, helped me research this notebook and remembers the description as having a 12-cell lithium ion battery too.
When I called customer service, the description they gave me included a six cell lithium ion battery. I feel helpless now. I still want the notebook because I think it's a good deal for the price even with the lesser battery. I just think there should be some sort of regulation here. If you go into a Best Buy and a product description is different than the product itself, they need to live up to the description otherwise it's considered fraud, yes?
The disappearing product description shouldn't exist with QVC. It's one thing to take the product off the list when it's on back order. That I get. But if you've ordered the product and are waiting for it, the product description should continue to show up with your order status. It seems too easy and just not right that a product description can easily disappear and then change according to the whims of either QVC or the manufacturer of the product after its been purchased by a customer.
The upshot of this message is that when you order a product online, make sure you copy the description for your own records and make sure to include the entire page so there's no question as to the validity of the page you copied. Is there anyone out there that ordered this particular computer? Did you get the 12-cell lithium ion battery? I'd appreciate it if you'd let me know. Thanks!!!
WESTCHESTER, PENNSYLVANIA -- This is 3rd purchase I've made with QVC because of Easy Pay. I wanted to be a member in good standing so I attempted to make my 5th pmt of 6 early by just a few days. Signed into my acct, clicked on easy pay orders then clicked on March 22, 2015 payment. I looked at account to make sure everything was ok and my balance shows zero. I called customer service because this also happened once with Paypal. I am an experienced online shopper, I know not to "go Back" or "double click" etc. from previous experience I'm sorry to say but I learn from my mistakes.
Anyway, the girl in customer service says she will notify corporate right away and in 72 hrs I will have my refund back in my bank acct. I look at my QVC account next day and no difference so I call CS again. This time ** tells me they took 2 payments because I was behind. That was a lie and I told her that. My next payment was due April 2015. Then she said I checked both boxes again - told her not true also; not stupid. Then she tells me it took 2 payments because I updated my credit card info (?) and then she tells me the girl I talked today before took no action on my acct.
I called back today 3/24 and now they're telling me 3/5 business days to get my money that they STOLE from my bank acct. I filed a complaint online with the Federal Trade Commission. They take action against companies that do this kind of thing so I suggest anyone with a QVC problem file with the FTC. The more complaints they get, the quicker they will investigate their business practices.
TEXAS -- I placed an order for Pericone MD that was on an advanced order, I had no problem with this. When I placed this order online, it was to be on FLEX PAY AND AUTO DELIVERY, it was neither. Before it even shipped, my account showed a hold for over $223.00, NOT THE FLEX PAY AMOUNT. At this point I attempted just to cancel the order because I was told it would take 24-48 hours for corporate to fix their mistake. I was told I could not cancel due to the processing state it was in. Therefore I did all that I could and requested this change be sent to corporate, per their customer service staff.
Well over a week ago now, this has not been fixed AND I now have a pending draft for an additional $26.26 pending to draft and I have NO idea what this is for. I was under the impression that QVC offered flex pay to be able to afford their products. I WILL NEVER PLACE ANOTHER ORDER FROM QVC, THEY CAN'T BE TRUSTED WITH YOUR ACCOUNT NUMBER.
Last year I bought a tablet for my son. It arrived with someone's information all through the tablet. I called QVC, asked them how can I give this as a gift already used so I returned it. It was going to take forever to get another one so I ended up canceling and it took so long to get my refund - it was over a month. So this year here I go again, I bought another tablet and the same thing - another used one and it's an item that cost $200.00.
I think I should receive a new one and I'm praying I receive a new one and that it arrives before Xmas. Every time I purchase something on QVC, I think really hard about it because of their return policy. When you shop with ShopNBC they send you another item before they even get the return item back and that's the reason why I purchase so much from them. No more QVC for me.
BRADENTON, FLORIDA -- Buy from a reputable local store you can trust instead. Ordering went smoothly but that's where anything positive about purchasing my mattress set through QVC ended. It took several weeks to arrive and if I hadn't phoned and emailed several times, I might still be waiting months later. The promise was it would ship within 7 days, and they claimed it did.
Once it finally arrived, the material on the bottom of the box spring tore when the delivery guys removed the shipping plastic. They tore it. They then advised me that QVC would ship a replacement right away, I only had to contact them. They also said they noted the damage was caused by removal of the shipping plastic on their paperwork.
I began by emailing QVC support immediately. They responded that a replacement would be shipped right away. After several more email exchanges, they finally advised me that I needed to call the support number to sort it out. When I called, they said they had no record of the situation and that they would need to have a supervisor call me back. The call never came.
After further calls I continued to get the same response, that someone would call me back, which never happened. During the last call I made, they began accusing me of causing the damage but that a supervisor would call me back. I never received a call. Months later I still have the damaged box springs. My conclusion is don't buy anything from QVC. If there is a problem, they won't back it up. Buy from a local store you know you can trust and that provides dependable customer service.