WESTCHESTER, PENNSYLVANIA -- This is 3rd purchase I've made with QVC because of Easy Pay. I wanted to be a member in good standing so I attempted to make my 5th pmt of 6 early by just a few days. Signed into my acct, clicked on easy pay orders then clicked on March 22, 2015 payment. I looked at account to make sure everything was ok and my balance shows zero. I calledl customer service because this also happened once with Paypal. I am an experienced online shopper, I know not to "go Back" or "double click" etc. from previous experience I'm sorry to say but I learn from my mistakes.
Anyway, the girl in customer service says she will notify corporate right away and in 72 hrs I will have my refund back in my bank acct. I look at my QVC account next day and no difference so I call CS again. This time ** tells me they took 2 payments because I was behind. That was a lie and I told her that. My next payment was due April 2015. Then she said I checked both boxes again - told her not true also; not stupid. Then she tells me it took 2 payments because I updated my credit card info (?) and then she tells me the girl I talked to day before took no action on my acct.
I called back today 3/24 and now they're telling me 3/5 business days to get my money that they STOLE from my bank acct. I filed a complaint online with the Federal Trade Commission. They take action against companies that do this kind of thing so I suggest anyone with a QVC problem file with the FTC. The more complaints they get, the quicker they will investigate their business practices.
TEXAS -- I placed an order for Pericone MD that was on an advanced order, I had no problem with this. When I placed this order online, it was to be on FLEX PAY AND AUTO DELIVERY, it was neither. Before it even shipped, my account showed a hold for over $223.00, NOT THE FLEX PAY AMOUNT. At this point I attempted just to cancel the order because I was told it would take 24-48 hours for corporate to fix their mistake. I was told I could not cancel due to the processing state it was in. Therefore I did all that I could and requested this change be sent to corporate, per their customer service staff.
Well over a week ago now, this has not been fixed AND I now have a pending draft for an additional $26.26 pending to draft and I have NO idea what this is for. I was under the impression that QVC offered flex pay to be able to afford their products. I WILL NEVER PLACE ANOTHER ORDER FORM QVC, THEY CAN'T BE TRUSTED WITH YOUR ACCOUNT NUMBER.
WEST CHESTER, PENNSYLVANIA -- In March, 2014 I purchased a prepaid Tracfone with 1400 minutes & triple minutes from QVC. The phone arrived in March, 2014 and I followed directions on getting the prepaid minutes applied. I spoke with staff and supervisors from QVC on 11 different occasions. I was given a number to call for the wireless service. I spoke with them and followed their instructions 9 different times. No one can tell me why this problem cannot be resolved, just they are working on it and this has been a problem with other customers. I am so terribly frustrated. My only option left is to contact the QVC CEO in West Chester, PA to try to get some relief.
If there is a problem with your order, they only email. I called QVC to see where my order was and they said the only communicate by email. I tried to correct the problem at that phone call and was assured my order now would be placed, however after another two weeks never got my product. Called QVC again and they said the problem was never corrected and it would be up to 72 hours before anyone would manually fix it. It's been a month and my order still hasn't even been placed.
Terrible customer service and very poor policies. We received a Christmas gift that we were not going to use, so we returned it looking for a credit that we could apply to something else. There was no information on the return slip to ask for this. I called and spoke with a customer service representative and he was very short with me and said that the QVC membership works for the member. If a member gives a gift to someone and that person returns it, a note will be put on the member's account that the gift was returned. What??? Then, you can't get a credit without setting up a QVC account.
After all of that, I had not received any correspondence from QVC that I had credit available, so I just called and spoke to another customer service representative who had an attitude, poor customer service skills, etc. She told me that the credit is showing on the account, but you can't see how much you have until you buy something. Then, it will tell you after you make your purchase. That is crazy. I have never heard of anything like this from any retailer. I will cancel my membership after I use only the credit available. I would not give a company that has the policies they have and the poor customer service reps my business.
I recently purchased a Diamonique ring from QVC. The ring itself isn't half bad, so I wrote a review, giving it a 4-star, but pointing it out that it's still a simulated diamond (CZ) that comparing to other CZ jewelries it's pricey, and suggested QVC bringing more simple style jewelries. And guess what? A couples of days later, they sent me an email saying they could not post my review, but didn't specify why. So I wasn't even complaining about the product and they still pulled me out? Oh, I guess that's how they have all those "Top-rated" products, right? I've NEVER had such experience with ANY online stores, let alone a store that's on TV all the time. How can I expect any quality in their customer services now that they are not even honest about our reviews? Hold on to your wallet from this store!
WEST CHESTER, PENNSYLVANIA -- I have been blacked listed by QVC because I allowed a friend who was not computer savvy to use my email address. I was a loyal customer for many years. When things started to go wrong, I called QVC to correct the email problem, but because my friend had so many returns and standby orders not processed, QVC banned us both from placing orders. I set up new accounts, but they eventually put black-mark against my address. I wrote to the corporate office to explain and try to get reinstated, but they never responded to my letter. Never was there any fraudulent intent, I just wanted to shop. Oh well, their loss is HSN's gain.
PENNSYLVANIA -- After being a loyal customer for a number of years - yesterday my account was closed with no notification or explanation. I was told to call the Corporate Office for the reason but they don't answer the phone or return calls from messages left on their answering machine. Then later we discovered that my husband's account was closed as well. Guilt by association (same address). If it's because I have had returns - well there is nothing stated in their return policy that if you go over a certain percentage, we will close you out. In fact their hosts encourage you to try a product and return it if you are unhappy.
If it is because I have cancelled orders, they certainly cannot tell me that they put a product aside for me because that is bull - I have put an order into motion days later to be told it is on back order so they are not holding anything specific aside when you place your order. Well I guess this just means that another lucky company will now get my business. Shame on you QVC!
WEST CHESTER, PENNSYLVANIA -- Hi everyone. I ordered my 16" notebook a couple of weeks ago. Soon after I ordered the product, I was told it was on back order. That's fine with me, I called customer service because I was trying to find the product description. When I clicked on the product in my order status the product description didn't show up. I think that's peculiar and a little unsettling. Well, customer service couldn't even find the product description at first.
When they finally pulled it up, one item, the size of the lithium ion battery was changed. DARN! I'm usually pretty good about copying the description onto a word document for my own records but that's something I didn't do this time. I know the original product description for "E208516-Toshiba Satellite A505S6997 Core2Duo 500GB 16" Notebook with Windows 7" included a 12-cell lithium ion battery. My son, the computer whiz, helped me research this notebook and remembers the description as having a 12-cell lithium ion battery too.
When I called customer service, the description they gave me included a six cell lithium ion battery. I feel helpless now. I still want the notebook because I think it's a good deal for the price even with the lesser battery. I just think there should be some sort of regulation here. If you go into a Best Buy and a product description is different than the product itself, they need to live up to the description otherwise it's considered fraud, yes?
The disappearing product description shouldn't exist with QVC. It's one thing to take the product off the list when it's on back order. That I get. But if you've ordered the product and are waiting for it, the product description should continue to show up with your order status. It seems too easy and just not right that a product description can easily disappear and then change according to the whims of either QVC or the manufacturer of the product after its been purchased by a customer.
The upshot of this message is that when you order a product online, make sure you copy the description for your own records and make sure to include the entire page so there's no question as to the validity of the page you copied. Is there anyone out there that ordered this particular computer? Did you get the 12-cell lithium ion battery? I'd appreciate it if you'd let me know. Thanks!!!
I've been a QVC customer for about 20 years, and I've seen the quality of many of their offerings, especially clothing and bed linens, getting crummier and crummier. I purchased an item a week ago (Citiknits crop pants) I was really surprised at the quality of the fabric - it was really thin and cheesy, and certainly not worth the $40+ I paid, so back it went.
I tried to post a comment about this item, and was notified by QVC that my comment didn't meet their criteria, and would not be posted. Guess they really don't want honest criticism, and I can't see that I'll be purchasing much more from them. I've returned the last few items I purchased, simply because the quality was not there any longer. Sad...