QVC, Inc. - Page 2

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45 reviews & complaints.

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QVC sells fake jewelry
Posted by on
I just read a complaint written by another person regarding Qvc jewelry and I had the exact same thing happen to me today. I took some of my gold and silver jewelry to a very reputable gold and coin exchange that was recommended to me by several people and I was SHOCKED when the jewelry examiner told me that my Qvc jewelry that was "supposed" to be 18k gold and 925 sterling was actually only PLATED. All of the pieces were stamped 18k and 925 sterling. The gold and coin exchange went through a very specific process to determine the authenticity of the jewelry and I feel that they were very honest. they gave me $550.00 for the pieces that did not come from Qvc and just handed back the pieces from Qvc and said they couldn't accept them. the gold and coin exchange would not benefit in any way by turning away real gold and silver pieces. they did not try to give me a few dollars for the Qvc pieces. they simply said they couldn't accept them. I had several pieces from Qvc and needless to say I got ripped off. I will never patronize Qvc again.
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madconsumer on 12/11/2010:
qvc sells plated jewelry. they have different types of gold from 10k, 14k, 18k and the plated. ones needs to be very clear on the type they are purchasing.
Venice09 on 12/12/2010:
A customer might not completely understand what they are buying, but plated jewelry should not be stamped 10k, 14k, 18k or 925. These two reviews are enough to make me believe that QVC is misrepresenting its jewelry. I have some gold pieces that I bought from them years ago, and now I'm wondering if they are genuine.
momsey on 12/12/2010:
I thought all they sold was plated jewelry.
Venice09 on 12/12/2010:
No, not at all. They have a very large inventory of 14k and 18k gold jewelry. I used QVC a lot before we had any stores around here, and they were very specific about the content of the jewelry, even going as far as to show the stamp. As I said back on the other review, this is shocking.
madconsumer on 12/12/2010:
qvc operates by law. they do not sell plated items as pure.
Anonymous on 12/12/2010:
Not that I would ever buy anything from QVC to begin with, but aren't they supposed to tell you this on their programs? I think the QVC channel is about the most useless channel I have on my cable box.
trmn8r on 12/12/2010:
P-C -> Back around '93, I lived in a communal arrangement where there were 15 other residents. One guy kept a phone in the common area, and bought stuff off these shopping channels. I thought it was something like an addiction. He bought a lot of jewelery, and got a real high off anything that glittered. I skip over that channel, always afraid I might get the itch.
Anonymous on 12/12/2010:
My parents have been watching those home-shopping channels for 20 years now. They flip back and forth between them ALL DAY LONG. They know all of the hosts/hostesses by name. They also purchase many of their over-priced items. I am sure I will have a piece of QVC jewelry under the tree this
Venice09 on 12/12/2010:
I used QVC back then as a convenience. I didn't have a car and the only stores we had were tiny Kmart and Jamesway. The 'C' is the only real advantage of Quality-Value-Convenience.
trmn8r on 12/12/2010:
incredible -> That is *exactly* what my friend did - back and forth from one channel to the next, and he knew everyone's name. I honestly think it was an addiction. I saw his jewelery box once, and it was chock full of rings.

I have to admit, I have my own little addiction going here, as documented in another post. But it only costs me about $7 a pop.

Venice -> I can understand that. Jamesway! That brings back memories. I didn't mean to imply everyone who shops QVC has a problem, just so you know.
Anonymous on 12/12/2010:
Men who have more jewelry than me creep me out.
Alain on 12/12/2010:
What, Ript, you don't like my 'Bling'!?
Anonymous on 12/12/2010:
Before I answer that Alain I need to know if you're looking for honesty or kindness.
Alain on 12/12/2010:
I think I'd better go for some honesty here! I really only wear 1 piece of jewelry: my wedding ring. I don't think 'Bling' would really look all that good on me!
Anonymous on 12/12/2010:
In that case Alain, you passed inspection with flying colors.
Alain on 12/12/2010:
Venice09 on 12/13/2010:
You are right about shopping channels being an addiction, trmn. When I first discovered QVC around twenty years ago, it was a novel idea and I got sucked in. Those hosts are very persuasive. I even went to one of their live shows at Steamtown (my son enjoyed the trains). I did come to realize that the quality and value were not that enticing. And when new stores came to town, my relationship with QVC finally ended.
Cindy on 01/10/2012:
I purchased a 14k solid gold bracelet (stamped 14k) a few years ago. Recently I went to a dealer to sell it and was told it was not gold. They had done the magnetic test. Then I went to another dealer who did the acid test on it and he concurred that it was not real gold. They both said it was gold plated or gold filled. I called qvc 4 days ago and am still waiting for a complaint supervisor to call me back. Now I wonder which is worse... qvc quality or qvc service.
Ginny on 08/02/2013:
Oh yes they do sell plated jewlery!. Lost my job of 13yrs. Times got tuff so I took my beautiful jewlery to sell and was told it was plated 14K. I had bought a lot of chains and rings that I was very proud of. the embarrassment alone was bad enough but knowing that I spent thousands of dollars on crap brought me to tears. I sent them a letter and told them to look at my account and reimburse me. Never heard a word. I no longer have an account and I knew I was not the only one. Beware of wolves in sheeps clothing!!
Barbara on 08/31/2013:
I have shopped at some "shopping" channels and bought quite a few items, and for the most part have been satisfied with them all. However I have not tried to sell anything back to someone buying gold so I don't know FOR SURE if its all real gold. It hasn't changed in color or anything. I do know this.....trying buying at some of the jewelry stores in the mall. They do not even reveal that the gemstone is real or lab created. They won't tell you unless you ask them. I have gotten some great deals on items that would have cost a lot more if you had gone to a good jewelry store. That is a fact. Whether or not, is it an addiction???? I think that some people can become HOARDERS out there when they buy and buy anything. We all like a new trinket here and there. The person that made fun of the person giving them something new from QVC for x-mas. Well that was a bit rude. Be glad you are getting something nice for any holiday. I love gemstones. I am a bit of a collector, and some might say its a, addiction. I do need to cut back at times!!! Some are addiction to buy purses, shoes, just anything. I like new jewelry at times. You have to know what you are buying. Find out if its gold, or silver. Be careful how you clean might tarnish. Also with silver......keep it in containers that protect it.
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Posted by on
DO NOT BUY ROYAL PALACE RUGS FROM QVC. I received as a gift a rug from Royal Palace rugs sold through QVC. The rug is literally FALLING APART! I have contacted QVC and received NO help from them in working with Royal Palace. Royal Palace has NO PHONE NUMBER and the email address on their website DOES NOT WORK. QVC said they do not have a phone number for me to be able to reach them. QVC cannot help you if the item is a gift from several people and you don't know who bought it. I have contacted the President's office at QVC and still no help! QVC is actively selling this company's product but tells me they have no way of reaching them or helping me reach them about my rug. That sounds a little weird! I am stuck with an expensive rug that falls apart every time I vacuum it!!!! DO NOT BUY RUGS FROM QVC!!!
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Venice09 on 09/30/2010:
How long have you had the rug, and why do you think it is falling apart? Those types of rugs do shed quite a bit, but that doesn't mean they are falling apart.

As far as I know, Royal Palace is QVC's in-house brand and the rugs are made exclusively for them, so QVC should be able to help you with any issues.
jbanthony938493 on 09/30/2010:
It's because Billy Mays didn't sell it to you. You bought it from the shamwow guy...
leet60 on 09/30/2010:
Royal palace rugs is a brand made exclusively for QVC. If QVC is not assisting you you might want to contact the BBB - they are a member and have a fairly decent record of positive responses to consumer issues.
1161klm on 10/01/2010:
I can vacuum the rug 3-4 times and my vacuum is FULL of fibers each time. This is not normal. I have had the rug for 7 months so it should be pretty much done shedding. QVC said they didn't even have a telephone number in order to reach the rug company - which I thought was very odd!! They ARE NOT standing behind their product at all. Since I received it as a gift from several people in my office I don't know who actually "bought" the rug from QVC and I no longer work there so I am stuck as far as QVC. Other than these rugs are made only for QVC based on the style numbers. So I have an expensive rug that NO ONE WILL STAND BEHIND! DO NOT BUY FROM QVC OR ROYAL PALACE RUGS!
Venice09 on 10/01/2010:
Don't let the fibers in the vacuum scare you. I have some oriental rugs, and they do shed when vacuumed. How does the rug look compared to when it was new? Did you contact QVC within the thirty-day return period? They might have been more inclined to help you back then. Do these rugs come with any kind of warranty?
Venice09 on 10/01/2010:
1161klm, if the rug doesn't look worn, think of it like the filter in your dryer. Considering the amount of lint that is on the screen, it's amazing that there is anything left to the clothes, towels, etc. And yet those things actually do survive many drying cycles before wearing out.
sue on 05/14/2013:
As long as you own your rug it will "shed". This is normal for any handmade item. Vacuum your rug as you would a hardwood floor that you don't want to scratch.In other words don't beat beat to death. Handmade rugs will last a lifetime if you care for them properly and don't treat them like cheap wall to wall carpet that is heat set-glued to the backing. If you had a string of real pearls would you soak them in bleach if they darkened? Obviously not
Helen Will on 06/14/2013:
.I have about six QVC rugs. no problem
Jean on 06/27/2013:
I purchased a Royal Palace runner about 5 years ago and have had no problems. The rug did shed for quite a while but that seems to be quite normal with all wool rugs, even the quality wall-to-wall wool rugs I had installed in my new home did the same. For those of you who have not been able to get help from QVC, here's link which might help since it gives direct e-mail addresses for both father and son at Royal Palace.
Lois on 08/12/2013:
I happen to be on line looking for a Royal Palace runner at this time. I love my wool rug. All carpets shed when new - cheap and pricey ones. My current runner is 5 years, and I still get "dust bunnies." In areas where you vacuum constantly - the shedding stops. Royal Palace is a well-made thick rug - I love them because the price is right!
D.Taylor on 09/08/2013:
So sorry you are disappointed with Royal Palace Rugs,I love all five of mine. I bought my rugs six years ago and when NEW , literally I had rolled out of package and set on floor when my husband spilled white paint on my red rug .I cried, he got a white towel and a little water and it cleaned right up.Yes it shed terribly at first ,I mean a lot ! But it eventually tapers down on the shedding , it never completely stops shedding but they are great rugs,easy to clean and maintain their color.I'm actually looking on QVC web site to purchase another one.
Loretta P. on 09/19/2013:
I own 8 of these rugs, all different sizes and shapes. I love them. So easy to clean when needed. Still as beautiful as the day I purchased my first one, about 9 years ago. Sorry about your rug though. I guess it happens sometimes, but for the majority, these rugs are wonderful.
Terri L. on 10/04/2013:
Obviously you have never owned a good wool rug before.. this is NORMAL!! Have had QVC rugs for years!!! Love them!
Jean B. on 10-9-13 on 10/09/2013:
I bought a Royal Palace rug about 8 years agoon QVC and I still have it in my family room. I have had it professionally cleaned twice. I have had no problems with it falling apart and is still vibrant. I am looking at another one to replace the one I have simply because I am tired of looking at the same thing. Just want something new.
SB on 11/11/2013:
I have had two rugs for many years. Around 10 years. They shed a lot in the beginning and I would say they did for well over a year. I could tell because of an open canister vac.

I still get fibers vacuuming them but not as much. Losing these fibers did not alter the rug or change it's looks. Nor is it falling apart. They are in high traffic areas.
I would definitely purchase one again.
Virginia on 12/17/2013:
I sent to professional cleaner as instructed on tag. They came back limp and covered with tons of fine powder. What can I do? I love my rugs. I have had them for about 6-7 years.
Carol Barner on 05/13/2014:
I need to contact Royal Palace for a rug repair. Any help would be appreciated. QVC is no help at all. They claim to have no contact information about this company. Not likely is all I have to say at this point. Help!
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Terrible Return Policy
Posted by on
I purchased a Dell Computer in December 2008. I set it up with four payments deducted from my bank account each month.

I received the laptop; it was defective. I returned the item on January 29, using the QLabel that is provided by QVC through their website. This is where the nightmare began: The label specifies that you have to ship through USPS. I took the item to USPS. USPS will NOT provide a note or copy of a piece of paper indicating you left the item with them. USPS does not even scan the item that it is in THEIR possession until UPS...yes, UPS picks it up to deliver to QVC. Why would UPS pick up an item from USPS and deliver it to QVC? Wouldn't it make more sense to just take the item to UPS and have them deliver it that way? Anyway, the problem is that the numbers on the label are NOT USPS numbers. Consequently you have no way of tracking the item. They're not even UPS's numbers! That laptop literally sat at the post office for TWO WEEKS before UPS picked it up. According to the supervisor at the Post Office, USPS doesn't even "Scan" it until UPS picks it up. So that means it just sat there in a bin in the back of the Post Office with no record of it being there but my word and perhaps a couple witnesses.

Nice way to handle a $2,000 item. Anyone could escond with it, and you'd never know. FINALLY UPS picked it up two weeks later.

FINALLY QVC tracked it (of course, the day they received it...not when it was in transition from California to South Carolina.)

And FINALLY, 25 days later, QVC is "processing" my refund....BUT, drum roll, QVC wrote me a note saying if my credit of $900 does not show up WITHIN TWO MONTHS on my bank statements, THEN I can call or notify QVC and they'll look into it. Yes! They actually had the gall to tell me NOT TO CALL OR NOTIFY THEM FOR TWO MONTHS!!
By that time, it would be THREE MONTHS TO GET A REFUND. Believe me, I'm NOT waiting two months if it doesn't show up IMMEDIATELY. I can get a COURT DATE quicker.

I'm D-O-N-E with these jokers.
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mookie5101 on 02/25/2009:
I am sorry you had a problem with your Dell Computer. Besides the problem you experienced with QVC, and I understnad that totally, Dell can be a problem to deal with, too. I know QVC brags about the "special" relationship they have with Dell. Well, I don't know how the hosts are treated, but I purchased a Dell some time ago and will never do it again. The CS I dealt with at Dell were terrible. When I finally could not take it any longer, I went with a Gateway and have been relatively happy with my purchase (I actually purchased two computers from Gateway.) They are work horses, at least as far as my needs go. You can get a lemon no matter which name you go with, though. That's just the way life is.
Lisa on 06/05/2011:
I am going through the exact same thing with QVC and a Dell computer that I purchased and had delivered on May 7, 2011. I sent the computer back on May 12, and as of today June 5, QVC is saying that they have not received the computer. It is showing that it is still at my post office! QVC is also taking money out of my bank account! They just took another 1OO.OO out of my account on Friday. I have been a loyal QVC fan for over 25 years but after this situation I will never shop with them again! Especially using my bank account! This is crazy
ambrosia67 on 07/10/2011:
ambrosia67 on 07/10/2011:
I sent an ACER computer back almost two years ago ( $900.00 dollars ). They never got it but kept c deducting from my account. Customer service was cold and indifferent where in the past they were helpful and friendly. They must be programmed to respond in a certain way when its a big amount. I don't buy from them anymore.
pbillin on 12/28/2011:
Here is a guide to the return policy:
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Bad Reviews (and good quality products) are a NO-NO on QVC!!
Posted by on
WEST CHESTER, PENNSYLVANIA -- I purchased this pre-lit Christmas tree from QVC in November. When I assembled it for Christmas, I found a naked bulb harness hanging off one of the strings of lights. There's no way the light string should have passed inspection before it went on the tree, and there's no way the person wiring them to the tree didn't see them, which means they were too lazy to take them off and start over (made in China, of course). I complained to customer service (they do not have a straight-up email you can use, just a web form, first of all), and I wrote a bad review explaining all of the above, and suggesting that QVC and their supplier might want to review their quality control.

My review was turned down because:

- a different product is also mentioned in the review
- content is inappropriate or unrelated
- information focuses more on a service issue rather than a product

....all of which is bull, because it DID focus on the product, DIDN'T mention something else, and certainly had no bad language in it.

Obviously, criticism of QVC and their supplier, Bethlehem Lights is not accepted. I've written another review just stating that the tree is a fire hazard and I would not recommend it. If they turn THAT one down, I KNOW they're filtering their reviews, and are trying to make their shoddy Chinese products look better than they are.

DO NOT buy anything from these people, I've never gotten anything from them (all gifts, I assure you, because I'm NEVER buying anything from them again myself) that didn't fall apart, was bad quality, broke after a few months use, etc., etc.

I sent their Customer Service department another email complaining about the tree, and flat out informed them I was going to rip them one everywhere I could find a website to do it.
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madconsumer on 12/14/2008:
qvc will allows returns. why didn't you return it?
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Fraudulent Not Trustworthy
Posted by on
Rating: 1/51
TEXAS -- I placed an order for Pericone MD that was on an advanced order, I had no problem with this. When I placed this order online it was to be on FLEXPAY AND AUTO DELIVERY, it was neither. Before it even shipped my account showed a hold for over $223.00, NOT THE FLEX PAY AMOUNT. At this point I attempted just to cancel the order because I was told it would take 24-48 hours for corporate to fix their mistake. I was told I could not cancel due to the processing state it was in. Therefore I did all that I could and requested this change be sent to corporate, per their customer service staff. Well over a week ago now this has not been fixed AND I now have a pending draft for an additional $26.26 pending to draft and I have NO idea what this is for. I was under the impression that QVC offered flex pay to be able to afford their products. I WILL NEVER PLACE ANOTHER ORDER FORM QVC, THEY CAN'T BE TRUSTED WITH YOUR ACCOUNT NUMBER.
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madconsumer on 07/27/2014:
any flex pay on qvc is required to authorize the entire purchase amount plus shipping, then when the item ships, the flex pay is charged and the full price drops away. I have used flex pay often, and this has always been the protocol.
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Purchase Tracfone With 1400 Minutes; Phone Arrived; No Minutes
Posted by on
Rating: 1/51
WEST CHESTER, PENNSYLVANIA -- In March, 2014 I purchased a prepaid Tracfone with 1400 minutes & triple minutes from QVC. The phone arrived in March, 2014 and I followed directions on getting the prepaid minutes applied. I spoke with staff and supervisors from QVC on 11 different occasions. I was given a number to call for the wireless service. I spoke with them and followed their instructions 9 different times. No one can tell me why this problem cannot be resolved, just they are working on it and this has been a problem with other customers. I am so terribly frustrated. My only option left is to contact the QVC, CEO in West Chester, PA to try to get some relief.
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Poor customer service reps and policies
Posted by on
Rating: 1/51
Terrible customer service and very poor policies. We received a Christmas gift that we were not going to use, so we returned it looking for a credit that we could apply to something else. There was no information on the return slip to ask for this. I called and spoke with a customer service representative and he was very short with me and said that the QVC membership works for the member. If a member gives a gift to someone and that person returns it, a note will be put on the member's account that the gift was returned. What??? Then, you can't get a credit without setting up a QVC account. After all of that, I had not received any correspondence from QVC that I had credit available, so I just called and spoke to another customer service representative who had an attitude, poor customer service skills, etc. She told me that the credit is showing on the account, but you can't see how much you have until you buy something. Then, it will tell you after you make your purchase. That is crazy. I have never heard of anything like this from any retailer. I will cancel my membership after I use only the credit available. I would not give a company that has the policies they have and the poor customer service reps my business.
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14kt gold or fake?
Posted by on
I purchased a 24" 14kt. GOLD rope necklace a couple weeks ago from QVC during one of their "gold" programs. I purchased it on 3 or 4 easy payments of $60 something dollars per month.

When I opened the package and pulled out the chain...I WAS SHOCKED!!! The thing looks like Sterling Silver...IN NO WAY 14KT GOLD!!!! I have several 10kt and 14kt gold jewelry...and it is a buttery yellow. I understand and know the higher up in KT you go, the more buttery yellow it is, and Visa versa the LESS gold kt to you.


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Venice09 on 12/11/2011:
Sounds like you received a white gold necklace.
lexophiliac on 12/11/2011:
momsey on 12/11/2011:
Venice has a good point - is it white gold?
trmn8r on 12/11/2011:
Venice does make a good point - white gold is more like Imperial margarine than butter.
ok4now on 12/11/2011:
Let's do the math on this. You purchased a 24" 14kt. gold rope necklace. You have four payments at $60.00 a month. That's a total of $240.00. Gold is now selling for about $1700.00 an ounce. Do you really believe that you purchased 24" of solid 14kt. gold for $240.00? Dream on.

Listen to Venice. You purchased white gold that really has no value. QVC is slick marketing. They give the illusion that what they are selling is the real thing. In reality you just got ripped off. Do not buy from these people, it's a scam. Send it back and demand a refund. A valuable lesson learned.
Venice09 on 12/11/2011:
Ok4now, it's possible that the OP bought a 14kt gold rope necklace at that price. It depends on the weight. I wish she had posted the item number so we could look at it.

White gold has the same gold content as yellow gold. It just contains a different alloy, usually nickel, to give it the silvery color. White gold was sometimes more expensive than yellow because it was harder to find. Now that it's being mass produced, the prices are about the same.

I've seen a few reviews here about the authenticity of QVC's gold. I would not have guessed in a million years that QVC sold anything but the real thing. But those reviews were very convincing. In this case, I really think the OP received white gold by mistake. QVC's rope chains usually come in all three colors, yellow, white and rose.
ok4now on 12/11/2011:
Excellent point Venice. As you correctly said it depends on the weight. White, yellow or rose gold the OP only paid $240.00 for 24 inches. This is two feet of rope chain, that's huge. As I commented gold is $1700 an ounce. What percentage of gold is in this for $240.00? Very little. If the OP purchased 24 inches of solid 14kt gold the price would be well over $10K. QVC mislead the customer to make a sale.
Venice09 on 12/11/2011:
I checked QVC's website, and they have several 14kt gold 24" rope chains at around $200.00. They are hollow and the gram weight is nil. They're nothing like the solid, weighty chain you're thinking of. They are more like the chains that come with pendants. Here's one in white gold:
madconsumer on 12/11/2011:
could be white gold. also, if it is stamped 14kt, then has to be real gold and not an overlay.
ok4now on 12/12/2011:
Good info Venice. I checked out the link at what QVC is selling is a fashion "look at me" rope chain. Technically it's not false advertising because it does contain gold. For that price they have to be hollow with no gram weight. QVC does not disclose this.

Back in the 1980's when gold was cheap ($300 an ounce) the style everybody wore was the heavy solid robe chains, bracelets and medallions. I had a big collection of this but haven't worn it in years. It was collecting dust so I just sold it at a 500% profit. I wish my IRA and Stock Portfolio had this rate of return!!
Holly on 02/13/2014:
LOL white gold is exactly the same as gold. The white comes from the cut alloy. In 14kt there is an alloy that is usually jewelers brass to make it 14kt. The less the karat the more brass is used or whatever the cut alloy is used. The white gold has a cut of silver usually. It is 100% gold actually better than yellow due to it having another precious alloy as the cut. Gold is 24kt so there is something that cuts it to lower the grade. To get the 1700 an oz it would have to be 100% 24kt gold. How you figure the gram weight is whatever the price is in gold per oz in this case it is 1700 so you divide 1700 into 31 which is a troy oz. then you divide that answer into 24 which is how many karats are in the pure gold. Then you take that multiplied by the karat which is 14kt. so this makes it almost 64 dollars a gram. If the chain weighted 3 grams it would be 192 which would be an accurate price for what she paid due to labor costs as well. LOL do you homework before you listen to people. There are a lot of people that are wrong.
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Fake reviews
Posted by on
PENNSYLVANIA -- I have begun to check their reviewers on products and almost all the 5 stars only had reviewed that item. They are writing their own reviews to amp up sales. Very corrupt. They also take off negative reviews. Don't trust the reviews or check how many the reviewer has commented on. You will be shocked.
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Starlord on 11/13/2011:
Perhaps the OP has QVC and CvS mixed up. QVC is not a pharmacy, but a television sales channel. Funny, it is based in Pennsylvania.
Alain on 11/13/2011:
Actually, drcynthia96, a lot of people on these consumer sites wouldn't be shocked at all. Some of these companies have employees or 'reputation fixers' post obviously phony compliments pretty frequently. It's something you get used to. Just take a look at some of the 'testimonials' you see on infomercials or TV ads. Do we really think that some generous genius is going to make us rich with his/her "secret" method or that some actor dressed as a doctor is recommending a cure for our weak bladder? You'd hope not, but some people do and that's how scam artists stay in business. Just like the Prince in Nigeria that's sending those e-mails so he can make you rich for giving him a hand in recovering his fortune.
Venice09 on 11/13/2011:
You are so right, Alain. I used to be a QVC customer and honestly thought they were above those tactics. But I think QVC has changed in the last several years. Even though I don't see a lot of complaints, there are still more than there used to be. I think business declined and they are doing whatever is necessary to stay afloat.
Alain on 11/13/2011:
You're right, Venice. When it comes down to money, business ethics goes out the window!
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Major Delays in processing REFUNDS; after, receipt of product
Posted by on
After QVC received satisfactory go their product back at their location 6/21/11; I was informed that a REFUND would be issued. I have called 6/21; 6/22/ 6/23/ 6/24; 6/25 checked with bank...nothing; 6/27;6/28 and finally 6/29. I was told that they finally processed this REFUND. What incompetence and misinformation to customers. I informed them on numereous occasions that I required know why there has been such a hold-up for this REFUND. ONLY; 6/29/11 at 5:30 PM after; being very upset over this misguided policy that I found out that a REFUND was being issued today! This is bogus, and totally unprofessional for all the customer service reps that were involved in this misguided deceiption to customers. This policy and practice needs to be looked upon as being illegal. Please, forward this complaint to the proper authorities! I feel that this practice of REFUNDS need to be handled better and more professionally; but organizations like QVC.
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BEJ on 06/29/2011:
It has been my experience that refunds from most retailers take 1-2 business cycles to show up on your credit card after processing. To process a refund in 6 business days is not unreasonable in my opinion.
Sophia Marie on 06/29/2011:
QVC said a refund would be issued but most likely did not intend for you to interpret it as the same day the item was received in their warehouse. It is not illegal to take 7 days to issue a refund credit. And if the refund was issued today, 6/29/11, don't expect it to hit your bank account or credit card account for at least several more days. Just the way it is....
Venice09 on 06/29/2011:
That's true, Sophia. Refunds are not issued the same day the returned merchandise is received. I believe QVC invoices even state that credits might not show until the next billing cycle. QVC probably receives tons of returns every day. I'm sure the merchandise has to be checked before a credit is issued.
Churro on 06/29/2011:
Earlier this year I returned something to Lowes the same day I bought it. The refund immediately showed up online and posted the next day. In fact the refund posted before the actual charge.

I don't understand this malarkey that it takes 5, 6, 7 or more days to process a refund. There's nothing special about me, my bank or lowes and it took a day. If a business is so back ass backwards that it takes them more than a couple of days to issue a refund I say avoid that business. Good luck on getting your refund.

Great Review!
Venice09 on 06/29/2011:
When you return something to a store, an employee has the opportunity to immediately check the item and issue a credit. That's not the case when a returned item is shipped. For obvious reasons, the process takes longer.
Vinnie11 on 06/29/2011:
I did a few returns to Amazon this year and it was about the same 7-10 days. Sounds normal to me. It's annoying but not out of the ordinary.
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