WESTCHESTER, PENNSYLVANIA -- QVC Easy Pay, Not easy and a true nightmare. On air the hosts continually boast how simple it is the open an account and use Easy Pay with your first order. This is completely untrue, which in my book is a deceptive business practice.
I ordered my nephew an advance order of a PS3 which QVC cancelled, stating I must pay it in whole upfront because of have no pay history with them? Excuse me? You have lost this sale and the sale of a laptop for my college-age daughter. Toys"R"Us has layaway and so does Best Buy. I love the convenience of shopping online or by phone at unusual hours, but if QVC sold washing machines and mine was broken, I would carry my clothes to a creek and beat them with rocks before I'd give QVC my business.
QVC cancelled my brother's account because whoever lived in the foreclosed home he moved into apparently owed on orders. What does this have to do with a current occupant? You all do realize people move right? Also QVC will not take debit cards for Easy Pay although it states clearly on the customer service tab they do. If you feel debit cards or prepaid cards - which I might add 1/2 of the US population has - due to changes in Social Security, no longer issuing a paper check and forcing many to find a way to deposit funds with lower fees than a traditional bank, then you need to connect with Pay Pal like HSN and Shop NBC do, that would solve that.
Nowhere on your CS tab in Help and Support does it state that people cannot use Easy Pay on 1st order and I'm curious how anyone can build a payment history if you cannot use Easy Pay to begin with, that is just stupid. Also it clearly states that debit cards are accepted. It is none of the CS reps' business why a customer doesn't use a traditional bank and lastly if a person has their proof of residency such as mortgage, lease, utilities, etc., then you need to take into consideration especially in today's economy that many people buy foreclosed homes (this in itself would indicate that someone couldn't or wouldn't pay their TV shopping bills).
Do you all have so much business that you can afford to alienate a new customer or lose someone who's shopped years simply because the bought a home? If so, I'd like your secret because the company I work for we need business, so send your overages our way.
I find it appalling that customers are misled, and once hooked in, you close accts. at will - no explanations - as I can see on 5 different complaint sites online as well as the BBB of PA. I suggest anyone considering ordering for the holidays, do so now because once they demand a blood and DNA sample photos of you in front of your house with the mortgage broker with a newspaper dated that day, you are unlikely to get your order so save yourself the hassle. HSN has fewer payments, and charges all taxes and shipping upfront but are far more flexible with the use of debit, prepaids, etc. and they will allow PayPal in lieu of a debit card.
I found the PS3 at my local Toys"R"Us on advance sale and it is 40.00 cheaper and I was able to layaway. Research your options, you can most likely fare better somewhere else with the hassles the QVC CS team gives you, if they even show you the courtesy of a call or email prior to cancelling your order or closing your account with no explanations
WESTCHESTER, PENNSYLVANIA -- Yes, if you don't pay your electric bill, it gets shut off. However, when you do pay, it is turned back on. QVC on the other hand NEVER forgives a financial problem or mix up, even mix ups that occur because of their employees. QVC handles such issues by banishing good people forever!
I just read a complaint written by another person regarding QVC jewelry and I had the exact same thing happen to me today. I took some of my gold and silver jewelry to a very reputable gold and coin exchange that was recommended to me by several people and I was SHOCKED when the jewelry examiner told me that my QVC jewelry that was "supposed" to be 18k gold and 925 sterling was actually only PLATED. All of the pieces were stamped 18k and 925 sterling.
The gold and coin exchange went through a very specific process to determine the authenticity of the jewelry and I feel that they were very honest. They gave me $550.00 for the pieces that did not come from QVC and just handed back the pieces from QVC and said they couldn't accept them. The gold and coin exchange would not benefit in any way by turning away real gold and silver pieces. They did not try to give me a few dollars for the QVC pieces. They simply said they couldn't accept them. I had several pieces from QVC and needless to say, I got ripped off. I will never patronize QVC again.
I purchased a Dell Computer in December 2008. I set it up with four payments deducted from my bank account each month. I received the laptop; it was defective. I returned the item on January 29, using the QLabel that is provided by QVC through their website. This is where the nightmare began: The label specifies that you have to ship through USPS. I took the item to USPS. USPS will NOT provide a note or copy of a piece of paper indicating you left the item with them. USPS does not even scan the item that it is in THEIR possession until UPS...yes, UPS picks it up to deliver to QVC.
Why would UPS pick up an item from USPS and deliver it to QVC? Wouldn't it make more sense to just take the item to UPS and have them deliver it that way? Anyway, the problem is that the numbers on the label are NOT USPS numbers. Consequently you have no way of tracking the item. They're not even UPS's numbers! That laptop literally sat at the post office for TWO WEEKS before UPS picked it up. According to the supervisor at the Post Office, USPS doesn't even "Scan" it until UPS picks it up. So that means it just sat there in a bin in the back of the Post Office with no record of it being there but my word and perhaps a couple witnesses.
Nice way to handle a $2,000 item. Anyone could escond with it, and you'd never know. FINALLY UPS picked it up two weeks later. FINALLY QVC tracked it (of course, the day they received it...not when it was in transition from California to South Carolina).
And FINALLY, 25 days later, QVC is "processing" my refund...BUT, drum roll, QVC wrote me a note saying if my credit of $900 does not show up WITHIN TWO MONTHS on my bank statements, THEN I can call or notify QVC and they'll look into it. Yes! They actually had the gall to tell me NOT TO CALL OR NOTIFY THEM FOR TWO MONTHS!! By that time, it would be THREE MONTHS TO GET A REFUND. Believe me, I'm NOT waiting two months if it doesn't show up IMMEDIATELY. I can get a COURT DATE quicker. I'm D-O-N-E with these jokers.
WEST CHESTER, PENNSYLVANIA -- I purchased this pre-lit Christmas tree from QVC in November. When I assembled it for Christmas, I found a naked bulb harness hanging off one of the strings of lights. There's no way the light string should have passed inspection before it went on the tree, and there's no way the person wiring them to the tree didn't see them, which means they were too lazy to take them off and start over (made in China, of course). I complained to customer service (they do not have a straight-up email you can use, just a web form, first of all), and I wrote a bad review explaining all of the above, and suggesting that QVC and their supplier might want to review their quality control.
My review was turned down because: a different product is also mentioned in the review, content is inappropriate or unrelated, information focuses more on a service issue rather than a product...all of which is bull, because it DID focus on the product, DIDN'T mention something else, and certainly had no bad language in it. Obviously, criticism of QVC and their supplier, Bethlehem Lights is not accepted. I've written another review just stating that the tree is a fire hazard and I would not recommend it. If they turn THAT one down, I KNOW they're filtering their reviews, and are trying to make their shoddy Chinese products look better than they are.
DO NOT buy anything from these people, I've never gotten anything from them (all gifts, I assure you, because I'm NEVER buying anything from them again myself) that didn't fall apart, was bad quality, broke after a few months use, etc., etc. I sent their Customer Service department another email complaining about the tree, and flat out informed them I was going to rip them one everywhere I could find a website to do it.
BRADENTON, FLORIDA -- Buy from a reputable local store you can trust instead. Ordering went smoothly but that's where anything positive about purchasing my mattress set through QVC ended. It took several weeks to arrive and if I hadn't phoned and emailed several times, I might still be waiting months later. The promise was it would ship within 7 days, and they claimed it did.
Once it finally arrived, the material on the bottom of the box spring tore when the delivery guys removed the shipping plastic. They tore it. They then advised me that QVC would ship a replacement right away, I only had to contact them. They also said they noted the damage was caused by removal of the shipping plastic on their paperwork.
I began by emailing QVC support immediately. They responded that a replacement would be shipped right away. After several more email exchanges, they finally advised me that I needed to call the support number to sort it out. When I called, they said they had no record of the situation and that they would need to have a supervisor call me back. The call never came.
After further calls I continued to get the same response, that someone would call me back, which never happened. During the last call I made, they began accusing me of causing the damage but that a supervisor would call me back. I never received a call. Months later I still have the damaged box springs. My conclusion is don't buy anything from QVC. If there is a problem, they won't back it up. Buy from a local store you know you can trust and that provides dependable customer service.
DO NOT BUY ROYAL PALACE RUGS FROM QVC. I received as a gift a rug from Royal Palace Rugs sold through QVC. The rug is literally FALLING APART! I have contacted QVC and received NO help from them in working with Royal Palace. Royal Palace has NO PHONE NUMBER and the email address on their website DOES NOT WORK. QVC said they do not have a phone number for me to be able to reach them.
QVC cannot help you if the item is a gift from several people and you don't know who bought it. I have contacted the President's office at QVC and still no help! QVC is actively selling this company's product but tells me they have no way of reaching them or helping me reach them about my rug. That sounds a little weird! I am stuck with an expensive rug that falls apart every time I vacuum it!!!! DO NOT BUY RUGS FROM QVC!!!
WEST CHESTER, PENNSYLVANIA -- Hi everyone. I ordered my 16" notebook a couple of weeks ago. Soon after I ordered the product, I was told it was on back order. That's fine with me, I called customer service because I was trying to find the product description. When I clicked on the product in my order status the product description didn't show up. I think that's peculiar and a little unsettling. Well, customer service couldn't even find the product description at first.
When they finally pulled it up, one item, the size of the lithium ion battery was changed. DARN! I'm usually pretty good about copying the description onto a word document for my own records but that's something I didn't do this time. I know the original product description for "E208516-Toshiba Satellite A505S6997 Core2Duo 500GB 16" Notebook with Windows 7" included a 12-cell lithium ion battery. My son, the computer whiz, helped me research this notebook and remembers the description as having a 12-cell lithium ion battery too.
When I called customer service, the description they gave me included a six cell lithium ion battery. I feel helpless now. I still want the notebook because I think it's a good deal for the price even with the lesser battery. I just think there should be some sort of regulation here. If you go into a Best Buy and a product description is different than the product itself, they need to live up to the description otherwise it's considered fraud, yes?
The disappearing product description shouldn't exist with QVC. It's one thing to take the product off the list when it's on back order. That I get. But if you've ordered the product and are waiting for it, the product description should continue to show up with your order status. It seems too easy and just not right that a product description can easily disappear and then change according to the whims of either QVC or the manufacturer of the product after its been purchased by a customer.
The upshot of this message is that when you order a product online, make sure you copy the description for your own records and make sure to include the entire page so there's no question as to the validity of the page you copied. Is there anyone out there that ordered this particular computer? Did you get the 12-cell lithium ion battery? I'd appreciate it if you'd let me know. Thanks!!!
Last year I bought a tablet for my son. It arrived with someone's information all through the tablet. I called QVC, asked them how can I give this as a gift already used so I returned it. It was going to take forever to get another one so I ended up canceling and it took so long to get my refund - it was over a month. So this year here I go again, I bought another tablet and the same thing - another used one and it's an item that cost $200.00.
I think I should receive a new one and I'm praying I receive a new one and that it arrives before Xmas. Every time I purchase something on QVC, I think really hard about it because of their return policy. When you shop with ShopNBC they send you another item before they even get the return item back and that's the reason why I purchase so much from them. No more QVC for me.
I purchased a 24" 14kt GOLD rope necklace a couple weeks ago from QVC during one of their "gold" programs. I purchased it on 3 or 4 easy payments of $60 something dollars per month. When I opened the package and pulled out the chain... I was shocked!!! The thing looks like Sterling Silver... IN NO WAY 14KT GOLD!!! I have several 10kt and 14kt gold jewelry and it is a buttery yellow. I understand and know the higher up in KT you go, the more buttery yellow it is, and vice versa the less gold kt to you. WHAT THE HECK QVC?!?!?