I purchased a 24" 14kt GOLD rope necklace a couple weeks ago from QVC during one of their "gold" programs. I purchased it on 3 or 4 easy payments of $60 something dollars per month. When I opened the package and pulled out the chain... I was shocked!!! The thing looks like Sterling Silver... IN NO WAY 14KT GOLD!!! I have several 10kt and 14kt gold jewelry and it is a buttery yellow. I understand and know the higher up in KT you go, the more buttery yellow it is, and vice versa the less gold kt to you. WHAT THE HECK QVC?!?!?
After QVC received satisfactory go their product back at their location 6/21/11; I was informed that a REFUND would be issued. I have called 6/21; 6/22, 6/23, 6/24; 6/25 checked with bank...nothing; 6/27, 6/28 and finally 6/29. I was told that they finally processed this REFUND. What incompetence and misinformation to customers. I informed them on numerous occasions that I required know why there has been such a hold-up for this REFUND. ONLY 6/29/11 at 5:30 PM, after being very upset over this misguided policy, that I found out that a REFUND was being issued today!
This is bogus and totally unprofessional for all the customer service reps that were involved in this misguided deception to customers. This policy and practice needs to be looked upon as being illegal. Please, forward this complaint to the proper authorities! I feel that this practice of REFUNDS need to be handled better and more professionally, but organizations like QVC.
I recently purchased a Diamonique ring from QVC. The ring itself isn't half bad, so I wrote a review, giving it a 4-star, but pointing it out that it's still a simulated diamond (CZ) that comparing to other CZ jewelries it's pricey, and suggested QVC bringing more simple style jewelries. And guess what? A couples of days later, they sent me an email saying they could not post my review, but didn't specify why. So I wasn't even complaining about the product and they still pulled me out? Oh, I guess that's how they have all those "Top-rated" products, right? I've NEVER had such experience with ANY online stores, let alone a store that's on TV all the time. How can I expect any quality in their customer services now that they are not even honest about our reviews? Hold on to your wallet from this store!
WEST CHESTER, PENNSYLVANIA -- I have been blacked listed by QVC because I allowed a friend who was not computer savvy to use my email address. I was a loyal customer for many years. When things started to go wrong, I called QVC to correct the email problem, but because my friend had so many returns and standby orders not processed, QVC banned us both from placing orders. I set up new accounts, but they eventually put black-mark against my address. I wrote to the corporate office to explain and try to get reinstated, but they never responded to my letter. Never was there any fraudulent intent, I just wanted to shop. Oh well, their loss is HSN's gain.
PENNSYLVANIA -- After being a loyal customer for a number of years - yesterday my account was closed with no notification or explanation. I was told to call the Corporate Office for the reason but they don't answer the phone or return calls from messages left on their answering machine. Then later we discovered that my husband's account was closed as well. Guilt by association (same address). If it's because I have had returns - well there is nothing stated in their return policy that if you go over a certain percentage, we will close you out. In fact their hosts encourage you to try a product and return it if you are unhappy.
If it is because I have cancelled orders, they certainly cannot tell me that they put a product aside for me because that is bull - I have put an order into motion days later to be told it is on back order so they are not holding anything specific aside when you place your order. Well I guess this just means that another lucky company will now get my business. Shame on you QVC!
I was robbed by QVC. I placed an order on February 4th. They stole the money out of my bank account on the 7th and I never received the product which was supposed to arrive by the 17th. I called customer service every day last week, they will not issue a credit and they cannot even give me a tracking number for the package. I am filing a fraud claim with Visa against QVC. I will never order from them again. If you order anything from QVC, do so at your own risk.
I just wonder how many millions of people have placed orders and never received their product. Very scary! I wished I would have ordered this product from Amazon. Their prices were cheaper and I would not have been ripped-off.
1200 WILSON DR, PENNSYLVANIA -- The last time I tried to make a purchase from QVC, I was told that my account had been closed! No one EVER notified me to let me know what the problem was, why they closed my account. I called and was told that I could ONLY get information by writing to corporate, which I did twice, and they had no decency to respond. I have always had high regard for QVC, always bragged about my great purchases, and the GREAT customer service, and prompted many friends and relatives to give it a try.
The hosts persuade to customers to at least try the merchandise, stressing the WONDERFUL 30 day no questions asked return policy, which is a great way to shop. However, DON'T believe it anymore. If you take advantage of the policy too many times, you will get cancelled! At least, that is what I am assuming has happened. After at least 15 years of purchases, this is the way they treat customers! I will certainly pass the word around about what has happened to me, with NO explanation! It's too bad for them, HSN is getting better every day.
In March 2010 I purchased TWO (2) Oreck vacuum cleaners based on a four payment easy pay. I was not billed for the third installment in May and notified QVC. I was told it would be on my next statement because of the billing cycle. In June I received my statement billing me for both the third and fourth installments at one time. My results from customer service was that the billing cycles overlap sometimes and they can do nothing about this. So in essence their advertisement for 4 easy pays turned out to be 3 easy pays and I was slammed with a bill of over $200 which I paid in full and cancelled my account after many years. BUYER BEWARE with QVC policies.
I've been a QVC customer for about 20 years, and I've seen the quality of many of their offerings, especially clothing and bed linens, getting crummier and crummier. I purchased an item a week ago (Citiknits crop pants) I was really surprised at the quality of the fabric - it was really thin and cheesy, and certainly not worth the $40+ I paid, so back it went.
I tried to post a comment about this item, and was notified by QVC that my comment didn't meet their criteria, and would not be posted. Guess they really don't want honest criticism, and I can't see that I'll be purchasing much more from them. I've returned the last few items I purchased, simply because the quality was not there any longer. Sad...
I received the bag and it had an ugly pink luggage tag instead of the matching tag shown on the internet. This is very disappointing as it makes the bag look like it belongs to a teenager not a business traveler, not to mention it is a clear case of bait & switch.
When I requested a return label to ship it back at their expense, I was told, "When you use this label, we will simply deduct $8.95 from your order refund for return shipping." I think it is appalling that I am expected to pay for their mistake especially given the sneaky nature of their slipping in something other than the product displayed. My business will go to companies that stand by their products and own up to their mistakes instead of expecting their customers to pay to return products that they did not order.