WEST CHESTER, PENNSYLVANIA -- Hi everyone. I ordered my 16" notebook a couple of weeks ago. Soon after I ordered the product, I was told it was on back order. That's fine with me, I called customer service because I was trying to find the product description. When I clicked on the product in my order status the product description didn't show up. I think that's peculiar and a little unsettling. Well, customer service couldn't even find the product description at first.
When they finally pulled it up, one item, the size of the lithium ion battery was changed. DARN! I'm usually pretty good about copying the description onto a word document for my own records but that's something I didn't do this time. I know the original product description for "E208516-Toshiba Satellite A505S6997 Core2Duo 500GB 16" Notebook with Windows 7" included a 12-cell lithium ion battery. My son, the computer whiz, helped me research this notebook and remembers the description as having a 12-cell lithium ion battery too.
When I called customer service, the description they gave me included a six cell lithium ion battery. I feel helpless now. I still want the notebook because I think it's a good deal for the price even with the lesser battery. I just think there should be some sort of regulation here. If you go into a Best Buy and a product description is different than the product itself, they need to live up to the description otherwise it's considered fraud, yes?
The disappearing product description shouldn't exist with QVC. It's one thing to take the product off the list when it's on back order. That I get. But if you've ordered the product and are waiting for it, the product description should continue to show up with your order status. It seems too easy and just not right that a product description can easily disappear and then change according to the whims of either QVC or the manufacturer of the product after its been purchased by a customer.
The upshot of this message is that when you order a product online, make sure you copy the description for your own records and make sure to include the entire page so there's no question as to the validity of the page you copied. Is there anyone out there that ordered this particular computer? Did you get the 12-cell lithium ion battery? I'd appreciate it if you'd let me know. Thanks!!!
Last year I bought a tablet for my son. It arrived with someone's information all through the tablet. I called QVC, asked them how can I give this as a gift already used so I returned it. It was going to take forever to get another one so I ended up canceling and it took so long to get my refund - it was over a month. So this year here I go again, I bought another tablet and the same thing - another used one and it's an item that cost $200.00.
I think I should receive a new one and I'm praying I receive a new one and that it arrives before Xmas. Every time I purchase something on QVC, I think really hard about it because of their return policy. When you shop with ShopNBC they send you another item before they even get the return item back and that's the reason why I purchase so much from them. No more QVC for me.
I purchased a 24" 14kt GOLD rope necklace a couple weeks ago from QVC during one of their "gold" programs. I purchased it on 3 or 4 easy payments of $60 something dollars per month. When I opened the package and pulled out the chain... I was shocked!!! The thing looks like Sterling Silver... IN NO WAY 14KT GOLD!!! I have several 10kt and 14kt gold jewelry and it is a buttery yellow. I understand and know the higher up in KT you go, the more buttery yellow it is, and vice versa the less gold kt to you. WHAT THE HECK QVC?!?!?
After QVC received satisfactory go their product back at their location 6/21/11; I was informed that a REFUND would be issued. I have called 6/21; 6/22, 6/23, 6/24; 6/25 checked with bank...nothing; 6/27, 6/28 and finally 6/29. I was told that they finally processed this REFUND. What incompetence and misinformation to customers. I informed them on numerous occasions that I required know why there has been such a hold-up for this REFUND. ONLY 6/29/11 at 5:30 PM, after being very upset over this misguided policy, that I found out that a REFUND was being issued today!
This is bogus and totally unprofessional for all the customer service reps that were involved in this misguided deception to customers. This policy and practice needs to be looked upon as being illegal. Please, forward this complaint to the proper authorities! I feel that this practice of REFUNDS need to be handled better and more professionally, but organizations like QVC.
I recently purchased a Diamonique ring from QVC. The ring itself isn't half bad, so I wrote a review, giving it a 4-star, but pointing it out that it's still a simulated diamond (CZ) that comparing to other CZ jewelries it's pricey, and suggested QVC bringing more simple style jewelries. And guess what? A couples of days later, they sent me an email saying they could not post my review, but didn't specify why. So I wasn't even complaining about the product and they still pulled me out? Oh, I guess that's how they have all those "Top-rated" products, right? I've NEVER had such experience with ANY online stores, let alone a store that's on TV all the time. How can I expect any quality in their customer services now that they are not even honest about our reviews? Hold on to your wallet from this store!
WEST CHESTER, PENNSYLVANIA -- I have been blacked listed by QVC because I allowed a friend who was not computer savvy to use my email address. I was a loyal customer for many years. When things started to go wrong, I called QVC to correct the email problem, but because my friend had so many returns and standby orders not processed, QVC banned us both from placing orders. I set up new accounts, but they eventually put black-mark against my address. I wrote to the corporate office to explain and try to get reinstated, but they never responded to my letter. Never was there any fraudulent intent, I just wanted to shop. Oh well, their loss is HSN's gain.
PENNSYLVANIA -- After being a loyal customer for a number of years - yesterday my account was closed with no notification or explanation. I was told to call the Corporate Office for the reason but they don't answer the phone or return calls from messages left on their answering machine. Then later we discovered that my husband's account was closed as well. Guilt by association (same address). If it's because I have had returns - well there is nothing stated in their return policy that if you go over a certain percentage, we will close you out. In fact their hosts encourage you to try a product and return it if you are unhappy.
If it is because I have cancelled orders, they certainly cannot tell me that they put a product aside for me because that is bull - I have put an order into motion days later to be told it is on back order so they are not holding anything specific aside when you place your order. Well I guess this just means that another lucky company will now get my business. Shame on you QVC!
I was robbed by QVC. I placed an order on February 4th. They stole the money out of my bank account on the 7th and I never received the product which was supposed to arrive by the 17th. I called customer service every day last week, they will not issue a credit and they cannot even give me a tracking number for the package. I am filing a fraud claim with Visa against QVC. I will never order from them again. If you order anything from QVC, do so at your own risk.
I just wonder how many millions of people have placed orders and never received their product. Very scary! I wished I would have ordered this product from Amazon. Their prices were cheaper and I would not have been ripped-off.
1200 WILSON DR, PENNSYLVANIA -- The last time I tried to make a purchase from QVC, I was told that my account had been closed! No one EVER notified me to let me know what the problem was, why they closed my account. I called and was told that I could ONLY get information by writing to corporate, which I did twice, and they had no decency to respond. I have always had high regard for QVC, always bragged about my great purchases, and the GREAT customer service, and prompted many friends and relatives to give it a try.
The hosts persuade to customers to at least try the merchandise, stressing the WONDERFUL 30 day no questions asked return policy, which is a great way to shop. However, DON'T believe it anymore. If you take advantage of the policy too many times, you will get cancelled! At least, that is what I am assuming has happened. After at least 15 years of purchases, this is the way they treat customers! I will certainly pass the word around about what has happened to me, with NO explanation! It's too bad for them, HSN is getting better every day.
In March 2010 I purchased TWO (2) Oreck vacuum cleaners based on a four payment easy pay. I was not billed for the third installment in May and notified QVC. I was told it would be on my next statement because of the billing cycle. In June I received my statement billing me for both the third and fourth installments at one time. My results from customer service was that the billing cycles overlap sometimes and they can do nothing about this. So in essence their advertisement for 4 easy pays turned out to be 3 easy pays and I was slammed with a bill of over $200 which I paid in full and cancelled my account after many years. BUYER BEWARE with QVC policies.