QVC, Inc. - Page 3

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1.3 out of 5, based on 15 ratings and
45 reviews & complaints.

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Buyer Beware
Posted by on
I was robbed by Qvc. I placed an order on February 4th they stole the money out of my bank account on the 7th and I never received the product which was supposed to arrive by the 17th. I called customer service every day last week, they will not issue a credit and they cannot even give me a tracking number for the package. I am filing a fraud claim with Visa against Qvc. I will never order from them again. If you order anything from Qvc, do so at your own risk.

I just wonder how many millions of people have placed oredrs and never received their product. Very scary!

I wished I would have ordered this product from Amazon, their prices were
cheaper and I would not have been ripped-off.
     
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madconsumer on 02/20/2011:
I know someone who shopd with qvc, and have for years. they have never had any issues.

was the item out of stock?

to many details missing here.
raven2010 on 02/20/2011:
IIRC, they have 30 days to ship, even if they promised it earlier. Hold your horsed a bit---the weather has been evil in many areas of the country for the last couple weeks--your item may have been held up by mother nature.
Crown Jules on 02/20/2011:
Which shipping method did you choose? I looked at their website and it looks like they offer UPS or USPS. If you chose USPS First Class Mail, it isn't trackable so they wouldn't have a tracking number to give. And how do you know the issue isn't with the USPS or UPS and not QVC?
RIPPED-OFF BY QVC on 02/20/2011:
I order things from various websites and spend thousands of dollars a year on line. I know how
business is conducted and how shipping works, and QVC does not honor their promises nor do they even attempt to resolve any
problems. they are rude and unproffesional!
Venice09 on 02/21/2011:
I shopped a lot with QVC in the past, and although I wasn't always happy with the products, I never had a negative experience with the process. I find it hard to believe they would refuse to assist a customer who did not receive the merchandise.

If the item was shipped the day you were charged (February 7th), it is entirely possible that it is still in transit. If I remember correctly, delivery is between 10 and 14 days. You should have at least waited 14 days before posting this complaint.

Which promises did QVC not honor? How were they rude and unprofessional? Please be more specific. Also, I highly doubt that millions of people never received their orders. If that were true, QVC would have been forced out of business long ago. Is this the first time you told QVC you didn't receive your order?

Please come back and post an update when your package arrives.
FlitteringFirefly on 02/22/2011:
They can't refund you until they know for a fact that they have their product back. If they processed a refund now and your item was in the mail, you would have free merchandise. Companies are not in the business of giving things away. Also, calm down. It's not that serious.
PepperElf on 02/22/2011:
flittering - good point.

if it's in the mail still they don't yet have proof that it was even sent yet.
RIPPED-OFF BY QVC on 02/23/2011:
Moved From Other Review: I recently ordered from QVC, paid for express shopping, did not receive my product in almost 3 weeks, was in-stock, not on back-order, was treated
rudely by customer service. I worked in the corporate world for over 15
years, successfully owned my own business for over 12 years. when I give
someone my word I do everything to make sure they are satisfied. customers come first, that's what makes you successful in business. this is not a scret formula.
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Company Fails under pressure
Posted by on
We have had a Cooks Essential (QVC Brand) pressure cooker for the past few years. It has been a fantastic product and we have enjoyed it immensely. When we went to use it today it came up with an error code E1. I contacted QVC and they stated it was not under warranty and I should just throw it away. They offered no solution or option for attempting to solve the error message. I am extremely disappointed in their product and service and feel that much more could have been done, especially on a QVC Brand product. What ever happened to QVC standing behind their products.

     
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Skye on 02/11/2011:
It will be in the pressure cooker's manual, what the error message E1 means.
leet60 on 02/11/2011:
I was able to find one reference to this error code on fixya.com. Apparently it indicates the heating element is failing/has failed. I am not familiar with this brand but if the heating element is internal I don't see how it could be replaced and was unable to find it as a replacment part.

trmn8r on 02/11/2011:
You KNOW you're old when the current pressure cookers have error codes. The equivalent of an error code with mine is when the gasket leaks and steam blows everywhere. I've assigned that E05, because I like the number 5.
Anonymous on 02/11/2011:
Trmn8r, I like it.
trmn8r on 02/11/2011:
Thanks - E1 is already taken by my body.
RIPPED-OFF BY QVC on 02/21/2011:
I ordered from QVC recently, it was like being inside a pressure cooker, they have no customer service, take the money out of your account, don't deliver and do not live up to their promises. they should have an error code.
Alain on 02/21/2011:
Thanks. I'll stay away from QVC and just go to the store like I usually do. At least if something goes wrong I can go back and talk to a human face to face about it.
RIPPED-OFF BY QVC on 02/22/2011:
GOOD IDEA. AT LEAST YOU WILL ACUALLY GET SOMETHING WHEN YOU PAY. IN MY OPINION, THERE ARE A LOT OF SMOKING MIRRORS WHERE QVC IS CONCERNED. BEST TO BUY FROM A REPUTABLE COMPANY WITH A GOOD OR ANY RETURN POLICY.
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What has happened to QVC
Posted by on
1200 WILSON DR, PENNSYLVANIA -- The last time I tried to make a purchase from QVC, I was told that my account had been closed!No one EVER notified me to let me know what the problem was, why they closed my account. I called and was told that I could ONLY get information by writing to corporate, which I did twice, and they had no decency to respond. I have always had high regard for QVC, always bragged about my great purchases, and the GREAT customer service, and prompted many friends and relatives to give it a try. the hosts persuade to customers to at least try the merchandise, stressing the WONDERFUL 30 day no questions asked return policy, which is a great way to shop. However, DON'T believe it anymore. If you take advantage of the policy too many times, you will get cancelled! At least, that is what I am assuming has happened. After at least 15 years of purchases, this is the way they treat customers! I will certainly pass the word around about what has happened to me, with NO explanation! It's too bad for them, HSN is getting better every day.
     
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Venice09 on 01/25/2011:
I agree with you on this. If QVC is going to brag about the return policy then they shouldn't complain about the returns. If they don't want unlimited returns, they should put a cap on the amount. But they won't do that because they're afraid it will make them look bad. So they quietly close accounts instead.

I've had a QVC account for almost twenty years which I don't use very often anymore. However, I recently purchased a large amount of clothing and needed to return most of it for various reasons. I received a letter 'warning' me about the amount of returns. I was very put off by the letter, and although I did not close my account, I will never order anything from them again.

The problem is that QVC wants it both ways. They want to tout the return policy and then privately chastise customers for using it. They never did that before.
Sarasota shopper on 06/16/2011:
They are not what they used to be !!!!

I don't have a QVC account - - but they are very quick to take money from your account at the bank - - The products also are of lesser quality that they used to be.
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Wily QVC
Posted by on
WEST CHESTER, PENNSYLVANIA -- Hi Everyone.

I ordered my 16" notebook a couple of weeks ago. Soon after I ordered the product, I was told it was on back order. That's fine with me, I called customer service because I was trying to find the product description. When I clicked on the product in my order status the product description didn't show up. I think that's peculiar and a little unsettling. Well, customer service couldn't even find the product description at first. When they finally pulled it up, one item, the size of the lithium ion battery was changed. DARN! I'm usually pretty good about copying the description onto a word document for my own records but that's something I didn't do this time.

I know the original product description for "E208516-Toshiba Satellite A505S6997 Core2Duo 500GB 16"Ntbk with Win 7" included a 12 cell lithium ion battery. My son, the computer whiz helped me research this notebook and remembers the description as having a 12 cell lithium ion battery too.

When I called customer service, the description they gave me included a six cell lithium ion battery.

I feel helpless now. I still want the notebook because I think it's a good deal for the price even with the lesser battery. I just thing there should be some sort of regulation here. If you go into a Best Buy and a product description is different than the product itself, they need to live up to the description otherwise it's considered fraud, yes?

The disappearing product description shouldn't exist with QVC. It's one thing to take the product off the list when it's on back order. That I get. But if you've ordered the product and are waiting for it, the product description should continue to show up with your order status.

It seems too easy and just not right that a product description can easily disappear and then change according to the whims of either QVC or the manufacturer of the product after its been purchased by a customer.

The upshot of this message is that when you order a product on line, make sure you copy the description for your own records and make sure to include the entire page so there's no question as to the validity of the page you copied.

Is there anyone out there that ordered this particular computer? Did you get the 12 cell lithium ion battery? I'd appreciate it if you'd let me know. Thanks!!!
     
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Really Crummy
Posted by on
I've been a QVC customer for about 20 years, and I've seen the quality of many of their offerings, especially clothing and bed linens, getting crummier and crummier. I purchased an item a week ago ICitiknits crop pants) I was really surprised at the quality of the fabric - it was really thin and cheesy, and certainly not worth the $40+ I paid, so back it went. I tried to post a comment about this item, and was notified by QVC that my comment didn't meet their criteria, and would not be posted. Guess they really don't want honest criticism, and I can't see that I'll be purchasing much more from them.

I've returned the last few items I purchased, simply because the quality was not there any longer. Sad...
     
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Anonymous on 05/10/2009:
It's a shame that QVC will not post your comments about the product. If your complaint about the pants were written as clearly as your complaint about QVC, I don't see a problem. If that is the way QVC does business then you are right in not purchasing from them anymore.
Soaring Consumer on 05/10/2009:
Based on other comments on this site I believe it is the way QVC does business now. Voted helpful.
madconsumer on 05/10/2009:
sue em.
BokiBean on 05/10/2009:
Mama used to love QVC and got a lot of her clothes there but now I notice that IF she orders from them, most of it goes right back.
mookie5101 on 05/12/2009:
I am in total agreement with you. My family and I were customers since 1989. For years we swore by QVC. The pricing was always a little higher, but the trust and quality was assured. For the past couple of years things deteriorated to a point that I no longer buy from them nor trust what they are saying. The last few purchases I made (approximately five) all were not as expected. I did not return them but ended up donating them to the Salvation Army. In this economy, I cannot afford to take a 50-50 chance on what I am buying. Besides, the stores and other on-line sites are giving much better deals these days. I am sorry you had to experience this problem with them.
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Account Closed Without Notification
Posted by on
PHILADELPHIA, PENNSYLVANIA -- My family and I have dealt with QVC for approximately 20 yrs. In the last several years we have noticed a decrease in customer service and quality of goods. I am a relatively new member and sorry I got involved with QVC. After spending quite a bit of money on goods, they closed my account. I have not returned anything or canceled an item. I have no idea why this occurred. I do believe, however, that it is QVC's responsibility to inform their members as to what is going on. The economy is bad. QVC has become arrogant.

I hope that people are smart enough to hold on to their money and not make QVC any richer.
     
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Anonymous on 10/09/2008:
I don't believe you're telling everything. One reason I don't believe you is you start by saying YOU and your family have been using QVC for 20 years. You then, in about the next breath, say you are a new member to QVC. Which is it? Anyway, you're leaving something out.
Suusan B. on 10/09/2008:
Are you talking about your QVC membership or your Q-Card account? Surely you were given a reason why they made the decision to close your account? I've been purchasing items from QVC for over 10 years and have found their customer service to be superior to other shopping networks, I.e. HSN. I've returned a fair number of items without any problems.
madconsumer on 10/10/2008:
could it be due to in-activity? I think we need more information.
MyDogsMom on 10/10/2008:
I doubt it's inactivity that closed the QVC account. I don't buy often....maybe once every 3-4 years, and my account is always there when I go to buy.

Something is missing from this story.

MDM
DBone on 10/10/2008:
You and your family have delt with them for 20 years?...But then in the next sentence you are new to them? You should run for president.
mookie5101 on 10/10/2008:
There is nothing more to this story. My mother had been a member since 1989. She has since passed away. I recently became a member (under a different account). I opened the account in August and have made a number of purchases. Everything was fine. With my latest purchases (approximately 2-3 days ago) all were canceled with no reason given. Nothing was returned during that time nor was anything canceled by me. I have excellent credit and have no issues along those lines.

I would appreciate it if people didn't imply that this was some sort of story or lie. I simply posted this incident to alert other people what could happen.

My mother spent thousands of dollars during her life with QVC. Early on the products were fine. In later years, we did not think think the quality was as it once was. If you have a differing opinion, that is fine. But, please, do not make it appear that what I wrote is somehow being made up.

And, to answer a previous inquiry, they closed my QVC membership account. I do not have a Q card.
mookie5101 on 10/10/2008:
Something else came to mind as I was reading the above comments. I have had an HSN membership since 1989. HSN's audience and QVC's audience are, in my opinion, different. I am not here to make comparisons. HSN definitely has its strengths and weaknesses. However, I will say this. I have returned items to HSN over the years with relative ease. From time to time there have been minor disputes, but, generally speaking, no big issues. I will give them credit for this. They never once threatened to cancel my membership nor came close to it. As far as customer service is concerned, I have had good experiences and bad experiences. That's the nature of the beast, I guess. As much as I may be OK with HSN, someone else may have a different experience. That is just the way life is sometimes.

Oh, and the person who wrote that I should run for President, that was very disrespectful. I only posted something that I thought would help other people. I wish I could say the same for your comment. I will think twice before posting anything again. And the person who refers to himself/herself as The Judge, before judging anyone and implying they are lying, if you had posed a question instead of simply stating you don't believe me, maybe I could have clarified that my mother just died and she was the one who bought from QVC for the family. Those types of comments are a waste of time.

You can post whatever like from here on end as I will not be checking back. Take my posting for what they are worth to you.
Anonymous on 10/10/2008:
-deleted cuz I'm too tired to argue-

You're right, Mookie. Company screwed up. Like TW says......I don't know how they stay in business.
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Lifetime Warranty Is Very Limited
Posted by on
I've been a QVC customer since the beginning and today I terminated my relationship. In July I purchased a Lock and Lock set and 60 days later one of the pieces broke. I called QVC to get a replacement for the "limited lifetime warranty" item. At first it looked like everything would be handled but 10 days later there was no resolution. So I called again and was told they sent a letter (which I never got) and that they would call my cell phone. A week after this (we're now at 1 month) I called again only to be told that I should call the manufacturer myself to see if they would honor the issue.

That's it. I'm done with horrible customer service. I spent more than $100 a month at QVC on a variety of items. NO MORE. I will miss my Philosophy products, but not this attitude.
     
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Anonymous on 10/07/2008:
You probably didn't really need most of that stuff you were spending all that money on anyway, so good for you!
Anonymous on 10/07/2008:
1200 dollars a year from that place. When do you have time to use this stuff?
Anonymous on 10/07/2008:
ZZ, my aunt was a QVC junkie..she had that Cr@p piled up everywhere... clothes, gadgets, cubic zircona jewelry, just to name a few.. when stuff piled up too high, she'd re-gift it to others. for my highschool graduation, she gave me 'diamond' earrings..LOL, they were cute though.
Anonymous on 10/07/2008:
I guess the channel can be addicting. I still laugh about when that goof fell off of the ladder on there a few years back.
MyDogsMom on 10/08/2008:
Why not just call the Lock & Lock people? If they don't honor the warranty, next time it's on air call and tell them you'd like to give a glowing testimonial. Give the truth once they patch you through. I saw that once on a Dell and the Dell rep personally got the person's info and said he'd take care of it!

MDM
RIPPED-OFF BY QVC on 02/20/2011:
I like to call it QVC "customer no service". They are worthless unless you are calling to
give them your credit card number.
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Return Shipping and Handling Policies.
Posted by on
PENNSYLVANIA -- Recently purchased a garment which arrived with the correct size on the label, however, the garment fell far short of the measurement it was supposed to be. I took it to several women who wear smaller sizes than I do, and it was even too small for them. I would have been happy to keep the garment, as it was well made, but as it was several inches smaller than the label said it was, had no choice but to return it. Under the circumstances, I asked QVC to refund the S&H and also the return postage which I had to pay. They never answered or disputed what I said, just gave me a refund for the basic cost of the garment, and I am supposed to eat the S&H both ways. I would not object if I returned the item because I did not like it, etc. I think they should charge all the S&H to the company that manufactred the garment, rather than the poor consumer, in this case me. Perhaps these companies would then have some decent quality control. This happens frequently with QVC. Some of the merchandise I get from them does not meet my standards, is poorly sized, or else is of such cheap construction that I cannot keep it.

It is not the amount, but the principal of it and after a while it all adds up to a considerable amount of money. Needless to say, I will not be buying anything from QVC anymore. This was the last straw for me.
     
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spiderman2 on 02/12/2008:
Did you actually talk to someone or was the request by email? It was a manufacturing error if the sizing wasn't correct. They usually provide measurements and you should be able to rely on those being accurate. If it was done via email, I would try to talk to an actual person.
madconsumer on 02/13/2008:
I ship stuff all the time to qvc, and yes, YOU are required to pay for shipping BOTH ways. just part of the way mail order shopping goes.
Suusan B. on 02/13/2008:
Every time I've returned an item to QVC - - for any reason - - they have refunded the original shipping charge but I was responsible for paying the return postage.
Shirwill on 02/14/2008:
madconsumer: YOU are WRONG! I have been doing catalog and internet shopping for a long time, and other companies who value their good customers and have better customer service practices, frequently have either sent me a prepaid return postage sticker or else refunded all the shipping and handling. There is little or no quality control anymore with manufactures, and as long as they are able to continue to pass on all the shipping costs to the buyer, there never will be. This item was clearly a matter of poor quality control. Incidentally, QVC did not even refund the tax on the item in this case, which they are supposed to.
GothicSmurf on 02/14/2008:
The only time I was not required to pay return postage is when something was sent that was either defective or totally wrong. If I returned if I didn't like it I had to pay postage.
Shirwill on 02/14/2008:
Gothic Smurf: Exactly the problem with the item. If size item mislabeled and several sizes smaller than the size indicated, what are you supposed to do with the item? Keep it and throw it away, send it back and ask for an item of the correct size and hope that it is right this time, and then pay additional S&H? By this time the item has cost $15.00+ more. A mis-sized garment is the same as a defective item, period!
abbykito on 09/29/2008:
I have never paid return shipping on a QVC item that is defective or is not as described. If I do not like the item when it arrives that is a different matter. I phone their customer service and talk to them and only once or twice have I needed to speak to a supervisor.
Deela on 02/19/2009:
QVC is a 50/50 shot you receive satisfactory service and information. I had a nightmare returning and item, using their QLabel, which is untraceable through USPS, although you HAVE to drop it off at USPS. The label does not have tracking numbers that belong to USPS (as indicated to me by their management at the Post Office). Plus USPS doesn't "scan" it in until the delivery service (yes, you read it correctly, the delivery service which is UPS or DHL), PICKS IT UP FROM THE POST OFFICE TO DELIVER TO QVC! How do you like that. And yet still you can track your item. Anyone could escond with it. ANYONE. My laptop sat at the post office in a bin for TWO WEEKS and was not scanned IN...ONLY SCANNED OUT! Nice. And the best part? QVC Customer Reps did not even know this! I talked with four of them. The best part, the "supervisor" at QVC Customer Service actually had the gall to call me, in so many words, a liar when I told him it sat at the post office of TWO WEEKS; and also when I told him USPS would NOT give me a slip of paper when I dropped it off to indicate they received it because USPS told me it's not THEIR LABEL; it's QVC's! I know more about QVC shipping procedure than THEY do!
And the best part? Now that QVC received the item 25 days later, they are in the process of notifying my Mastercard to refund my three payments...AND DO NOT NOTIFY QVC UNTIL TWO MONTHS HAVE PASSED IF I HAVE NOT RECEIVED MY REFUND! TWO MONTHS!!
I am D-O-N-E with these clowns.
I can get a court date quicker.
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Phone Not Keeping Charge, Losing Minutes
Posted by on
Rating: 2/51
SPRINGFIELD, KENTUCKY -- The phone is not keeping charge and losing minutes. I purchased 500 minutes for prior phone and did not receive those.
     
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QVC Worst Ever
Posted by on
Rating: 1/51
DETROIT, MICHIGAN -- QVC is the worst company I have ever had an experience with. I ordered this item for my boyfriend for Christmas two weeks before Christmas. The item was not even ready to ship until 3 almost 4 weeks later. Then they wouldn't ship the item because I used a debit card card instead of a credit card. This was the worst situation I have ever been in. I will never order from QVC, ever again. There are better sites then this overpriced garbage!
     
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