QVC, Inc. Consumer Reviews - Page 4

WEST CHESTER, PENNSYLVANIA -- I have been blacked listed by QVC because I allowed a friend who was not computer savvy to use my email address. I was a loyal customer for many years. When things started to go wrong, I called QVC to correct the email problem, but because my friend had so many returns and standby orders not processed, QVC banned us both from placing orders. I set up new accounts, but they eventually put black-mark against my address. I wrote to the corporate office to explain and try to get reinstated, but they never responded to my letter. Never was there any fraudulent intent, I just wanted to shop. Oh well, their loss is HSN's gain.

PENNSYLVANIA -- After being a loyal customer for a number of years - yesterday my account was closed with no notification or explanation. I was told to call the Corporate Office for the reason but they don't answer the phone or return calls from messages left on their answering machine. Then later we discovered that my husband's account was closed as well. Guilt by association (same address). If it's because I have had returns - well there is nothing stated in their return policy that if you go over a certain percentage, we will close you out. In fact their hosts encourage you to try a product and return it if you are unhappy.

If it is because I have cancelled orders, they certainly cannot tell me that they put a product aside for me because that is bull - I have put an order into motion days later to be told it is on back order so they are not holding anything specific aside when you place your order. Well I guess this just means that another lucky company will now get my business. Shame on you QVC!

I was robbed by QVC. I placed an order on February 4th. They stole the money out of my bank account on the 7th and I never received the product which was supposed to arrive by the 17th. I called customer service every day last week, they will not issue a credit and they cannot even give me a tracking number for the package. I am filing a fraud claim with Visa against QVC. I will never order from them again. If you order anything from QVC, do so at your own risk.

I just wonder how many millions of people have placed orders and never received their product. Very scary! I wished I would have ordered this product from Amazon. Their prices were cheaper and I would not have been ripped-off.

1200 WILSON DR, PENNSYLVANIA -- The last time I tried to make a purchase from QVC, I was told that my account had been closed! No one EVER notified me to let me know what the problem was, why they closed my account. I called and was told that I could ONLY get information by writing to corporate, which I did twice, and they had no decency to respond. I have always had high regard for QVC, always bragged about my great purchases, and the GREAT customer service, and prompted many friends and relatives to give it a try.

The hosts persuade to customers to at least try the merchandise, stressing the WONDERFUL 30 day no questions asked return policy, which is a great way to shop. However, DON'T believe it anymore. If you take advantage of the policy too many times, you will get cancelled! At least, that is what I am assuming has happened. After at least 15 years of purchases, this is the way they treat customers! I will certainly pass the word around about what has happened to me, with NO explanation! It's too bad for them, HSN is getting better every day.

I just read a complaint written by another person regarding QVC jewelry and I had the exact same thing happen to me today. I took some of my gold and silver jewelry to a very reputable gold and coin exchange that was recommended to me by several people and I was SHOCKED when the jewelry examiner told me that my QVC jewelry that was "supposed" to be 18k gold and 925 sterling was actually only PLATED. All of the pieces were stamped 18k and 925 sterling.

The gold and coin exchange went through a very specific process to determine the authenticity of the jewelry and I feel that they were very honest. They gave me $550.00 for the pieces that did not come from QVC and just handed back the pieces from QVC and said they couldn't accept them. The gold and coin exchange would not benefit in any way by turning away real gold and silver pieces. They did not try to give me a few dollars for the QVC pieces. They simply said they couldn't accept them. I had several pieces from QVC and needless to say, I got ripped off. I will never patronize QVC again.

DO NOT BUY ROYAL PALACE RUGS FROM QVC. I received as a gift a rug from Royal Palace Rugs sold through QVC. The rug is literally FALLING APART! I have contacted QVC and received NO help from them in working with Royal Palace. Royal Palace has NO PHONE NUMBER and the email address on their website DOES NOT WORK. QVC said they do not have a phone number for me to be able to reach them.

QVC cannot help you if the item is a gift from several people and you don't know who bought it. I have contacted the President's office at QVC and still no help! QVC is actively selling this company's product but tells me they have no way of reaching them or helping me reach them about my rug. That sounds a little weird! I am stuck with an expensive rug that falls apart every time I vacuum it!!!! DO NOT BUY RUGS FROM QVC!!!

I've been a QVC customer for about 20 years, and I've seen the quality of many of their offerings, especially clothing and bed linens, getting crummier and crummier. I purchased an item a week ago (Citiknits crop pants) I was really surprised at the quality of the fabric - it was really thin and cheesy, and certainly not worth the $40+ I paid, so back it went.

I tried to post a comment about this item, and was notified by QVC that my comment didn't meet their criteria, and would not be posted. Guess they really don't want honest criticism, and I can't see that I'll be purchasing much more from them. I've returned the last few items I purchased, simply because the quality was not there any longer. Sad...

I received the bag and it had an ugly pink luggage tag instead of the matching tag shown on the internet. This is very disappointing as it makes the bag look like it belongs to a teenager not a business traveler, not to mention it is a clear case of bait & switch.

When I requested a return label to ship it back at their expense, I was told, "When you use this label, we will simply deduct $8.95 from your order refund for return shipping." I think it is appalling that I am expected to pay for their mistake especially given the sneaky nature of their slipping in something other than the product displayed. My business will go to companies that stand by their products and own up to their mistakes instead of expecting their customers to pay to return products that they did not order.

PHILADELPHIA, PENNSYLVANIA -- My family and I have dealt with QVC for approximately 20 yrs. In the last several years we have noticed a decrease in customer service and quality of goods. I am a relatively new member and sorry I got involved with QVC. After spending quite a bit of money on goods, they closed my account. I have not returned anything or cancelled an item. I have no idea why this occurred. I do believe, however, that it is QVC's responsibility to inform their members as to what is going on. The economy is bad. QVC has become arrogant. I hope that people are smart enough to hold on to their money and not make QVC any richer.