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QVC sells fake jewelry
Posted by Mykidd on 12/11/2010
I just read a complaint written by another person regarding Qvc jewelry and I had the exact same thing happen to me today. I took some of my gold and silver jewelry to a very reputable gold and coin exchange that was recommended to me by several people and I was SHOCKED when the jewelry examiner told me that my Qvc jewelry that was "supposed" to be 18k gold and 925 sterling was actually only PLATED. All of the pieces were stamped 18k and 925 sterling. The gold and coin exchange went through a very specific process to determine the authenticity of the jewelry and I feel that they were very honest. they gave me $550.00 for the pieces that did not come from Qvc and just handed back the pieces from Qvc and said they couldn't accept them. the gold and coin exchange would not benefit in any way by turning away real gold and silver pieces. they did not try to give me a few dollars for the Qvc pieces. they simply said they couldn't accept them. I had several pieces from Qvc and needless to say I got ripped off. I will never patronize Qvc again.

     
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Posted by madconsumer on 2010-12-11:
qvc sells plated jewelry. they have different types of gold from 10k, 14k, 18k and the plated. ones needs to be very clear on the type they are purchasing.
Posted by Venice09 on 2010-12-12:
A customer might not completely understand what they are buying, but plated jewelry should not be stamped 10k, 14k, 18k or 925. These two reviews are enough to make me believe that QVC is misrepresenting its jewelry. I have some gold pieces that I bought from them years ago, and now I'm wondering if they are genuine.
Posted by momsey on 2010-12-12:
I thought all they sold was plated jewelry.
Posted by Venice09 on 2010-12-12:
No, not at all. They have a very large inventory of 14k and 18k gold jewelry. I used QVC a lot before we had any stores around here, and they were very specific about the content of the jewelry, even going as far as to show the stamp. As I said back on the other review, this is shocking.
Posted by madconsumer on 2010-12-12:
qvc operates by law. they do not sell plated items as pure.
Posted by Anonymous on 2010-12-12:
Not that I would ever buy anything from QVC to begin with, but arent they supposed to tell you this on their programs? I think the QVC channel is about the most useless channel I have on my cable box.
Posted by trmn8r on 2010-12-12:
P-C -> Back around '93, I lived in a communal arrangement where there were 15 other residents. One guy kept a phone in the common area, and bought stuff off these shopping channels. I thought it was something like an addiction. He bought a lot of jewelery, and got a real high off anything that glittered. I skip over that channel, always afraid I might get the itch.
Posted by Anonymous on 2010-12-12:
My parents have been watching those home-shopping channels for 20 years now. They flip back and forth between them ALL DAY LONG. They know all of the hosts/hostesses by name. They also purchase many of their over-priced items. I am sure I will have a piece of QVC jewelry under the tree this year...lol.
Posted by Venice09 on 2010-12-12:
I used QVC back then as a convenience. I didn't have a car and the only stores we had were tiny Kmart and Jamesway. The 'C' is the only real advantage of Quality-Value-Convenience.
Posted by trmn8r on 2010-12-12:
incredible -> That is *exactly* what my friend did - back and forth from one channel to the next, and he knew everyone's name. I honestly think it was an addiction. I saw his jewelery box once, and it was chock full of rings.

I have to admit, I have my own little addiction going here, as documented in another post. But it only costs me about $7 a pop.

Venice -> I can understand that. Jamesway! That brings back memories. I didn't mean to imply everyone who shops QVC has a problem, just so you know.
Posted by Anonymous on 2010-12-12:
Men who have more jewelry than me creep me out.
Posted by Alain on 2010-12-12:
What, Ript, you don't like my 'Bling'!?
Posted by Anonymous on 2010-12-12:
Before I answer that Alain I need to know if you're looking for honesty or kindness.
Posted by Alain on 2010-12-12:
I think I'd better go for some honesty here! I really only wear 1 peice of jewelry: my wedding ring. I don't think 'Bling' would really look all that good on me!
Posted by Anonymous on 2010-12-12:
In that case Alain, you passed inspection with flying colors.
Posted by Alain on 2010-12-12:
:)
Posted by Venice09 on 2010-12-13:
You are right about shopping channels being an addiction, trmn. When I first discovered QVC around twenty years ago, it was a novel idea and I got sucked in. Those hosts are very persuasive. I even went to one of their live shows at Steamtown (my son enjoyed the trains). I did come to realize that the quality and value were not that enticing. And when new stores came to town, my relationship with QVC finally ended.
Posted by Cindy on 2012-01-10:
I purchased a 14k solid gold bracelet (stamped 14k) a few years ago. Recently I went to a dealer to sell it and was told it was not gold. They had done the magnetic test. Then I went to another dealer who did the acid test on it and he concurred that it was not real gold. They both said it was gold plated or gold filled. I called qvc 4 days ago and am still waiting for a complaint supervisor to call me back. Now I wonder which is worse... qvc quality or qvc service.
Posted by Ginny on 2013-08-02:
Oh yes they do sell plated jewlery!. Lost my job of 13yrs. Times got tuff so I took my beautiful jewlery to sell and was told it was plated 14K. I had bought alot of chains and rings that I was very proud of. the embarrassment alone was bad enough but knowing that I spent thousands of dollars on crap brought me to tears. I sent them a letter and told them to look at my account and reimburse me. Never heard a word. I no longer have an account and I knew I was not the only one. Beware of wolves in sheeps clothing!!
Posted by Barbara on 2013-08-31:
I have shopped at some "shopping" channels and bought quite a few items, and for the most part have been satisfied with them all. However I have not tried to sell anything back to someone buying gold so I dont know FOR SURE if its all real gold. It hasnt changed in color or anything. I do know this.....trying buying at some of the jewelry stores in the mall. They do not even reveal that the gemstone is real or lab created. They wont tell you unless you ask them. I have gotten some great deals on items that would have cost alot more if you had went to a good jewelry store. That is a fact. Whether or not, is it an addiction???? I think that some people can become HOARDERS out there when they buy and buy anything. We all like a new trinket here and there. The person that made fun of the person giving them something new from QVC for x-mas. Well that was a bit rude. Be glad you are getting something nice for any holiday. I love gemstones. I am a bit of a collector, and some might say its a, addiction. I do need to cut back at times!!! Some are addiction to buy purses, shoes, just anything. I like new jewelry at times. You have to know what you are buying. Find out if its gold, or silver. Be careful how you clean silver....it might tarnish. Also with silver......keep it in containers that protect it.
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ROYAL PALACE RUGS RIP OFF
Posted by 1161klm on 09/30/2010
DO NOT BUY ROYAL PALACE RUGS FROM QVC. I received as a gift a rug from Royal Palace rugs sold thru QVC. The rug is literally FALLING APART! I have contacted QVC and received NO help from them in working with Royal Palace. Royal Palace has NO PHONE NUMBER and the email address on their website DOES NOT WORK. QVC said they do not have a phone number for me to be able to reach them. QVC cannot help you if the item is a gift from several people and you don't know who bought it. I have contacted the President's office at QVC and still no help! QVC is actively selling this company's product but tells me they have no way of reaching them or helping me reach them about my rug. That sounds a little weird! I am stuck with an expensive rug that falls apart every time I vacuum it!!!! DO NOT BUY RUGS FROM QVC!!!
     
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Posted by Venice09 on 2010-09-30:
How long have you had the rug, and why do you think it is falling apart? Those types of rugs do shed quite a bit, but that doesn't mean they are falling apart.

As far as I know, Royal Palace is QVC's in-house brand and the rugs are made exclusively for them, so QVC should be able to help you with any issues.
Posted by jbanthony938493 on 2010-09-30:
It's because Billy Mays didn't sell it to you. You bought it from the shamwow guy...
Posted by leet60 on 2010-09-30:
Royal palace rugs is a brand made exclusively for QVC. If QVC is not assisting you you might want to contact the BBB - they are a member and have a fairly decent record of positive responses to consumer issues.
Posted by 1161klm on 2010-10-01:
I can vacuum the rug 3-4 times and my vacuum is FULL of fibers each time. This is not normal. I have had the rug for 7 months so it should be pretty much done shedding. QVC said they didn't even have a telephone number in order to reach the rug company - which I thought was very odd!! They ARE NOT standing behind their product at all. Since I received it as a gift from several people in my office I don't know who actually "bought" the rug from QVC and I no longer work there so I am stuck as far as QVC. Other than these rugs are made only for QVC based on the style numbers. So I have an expensive rug that NO ONE WILL STAND BEHIND! DO NOT BUY FROM QVC OR ROYAL PALACE RUGS!
Posted by Venice09 on 2010-10-01:
Don't let the fibers in the vacuum scare you. I have some oriental rugs, and they do shed when vacuumed. How does the rug look compared to when it was new? Did you contact QVC within the thirty-day return period? They might have been more inclined to help you back then. Do these rugs come with any kind of warranty?
Posted by Venice09 on 2010-10-01:
1161klm, if the rug doesn't look worn, think of it like the filter in your dryer. Considering the amount of lint that is on the screen, it's amazing that there is anything left to the clothes, towels, etc. And yet those things actually do survive many drying cycles before wearing out.
Posted by sue on 2013-05-14:
As long as you own your rug it will "shed". This is normal for any handmade item. Vacuum your rug as you would a hardwood floor that you don't want to scratch.In other words don't beat beat to death. Handmade rugs will last a lifetime if you care for them properly and don't treat them like cheap wall to wall carpet that is heat set-glued to the backing. If you had a string of real pearls would you soak them in bleach if they darkened? Obviously not
Posted by Helen Will on 2013-06-14:
.I have about six QVC rugs. no problem
Posted by Jean on 2013-06-27:
I purchased a Royal Palace runner about 5 years ago and have had no problems. The rug did shed for quite a while but that seems to be quite normal with all wool rugs, even the quality wall-to-wall wool rugs I had installed in my new home did the same. For those of you who have not been able to get help from QVC, here's link which might help since it gives direct e-mail addresses for both father and son at Royal Palace. http://www.royalpalacerugs.com/contact.html
Posted by Lois on 2013-08-12:
I happen to be on line looking for a Royal Palace runner at this time. I love my wool rug. All carpets shed when new - cheap and pricey ones. My current runner is 5 years, and I still get "dust bunnies." In areas where you vacuum constantly - the shedding stops. Royal Palace is a well-made thick rug - I love them because the price is right!
Posted by D.Taylor on 2013-09-08:
So sorry you are disappointed with Royal Palace Rugs,I love all five of mine. I bought my rugs six years ago and when NEW , literally I had rolled out of package and set on floor when my husband spilled white paint on my red rug .I cried, he got a white towel and a little water and it cleaned right up.Yes it shed terribly at first ,I mean a lot ! But it eventually tapers down on the shedding , it never completely stops shedding but they are great rugs,easy to clean and maintain their color.I'm actually looking on QVC web site to purchase another one.
Posted by Loretta P. on 2013-09-19:
I own 8 of these rugs, all different sizes and shapes. I love them. So easy to clean when needed. Still as beautiful as the day I purchased my first one, about 9 years ago. Sorry about your rug though. I guess it happens sometimes, but for the majority, these rugs are wonderful.
Posted by Terri L. on 2013-10-04:
Obviously you have never owned a good wool rug before.. this is NORMAL!! Have had QVC rugs for years!!! Love them!
Posted by Jean B. on 10-9-13 on 2013-10-09:
I bought a Royal Palace rug about 8 years agoon QVC and I still have it in my family room. I have had it professionally cleaned twice. I have had no problems with it falling apart and is still vibrant. I am looking at another one to replace the one I have simply because I am tired of looking at the same thing. Just want something new.
Posted by SB on 2013-11-11:
I have had two rugs for many years. Around 10 years. They shed a lot in the beginning and I would say they did for well over a year. I could tell because of an open canister vac.

I still get fibers vacuuming them but not as much. Losing these fibers did not alter the rug or change it's looks. Nor is it falling apart. They are in high traffic areas.
I would definitely purchase one again.
Posted by Virginia on 2013-12-17:
I sent to professional cleaner as instructed on tag. They came back limp and covered with tons of fine powder. What can I do? I love my rugs. I have had them for about 6-7 years.
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QVC Shuts Account On Returns!!
Posted by Fisherman50 on 09/08/2007
We had shopped off & on with QVC for many years. Occasionally using their often bragged about "OPEN RETURN POLICY" - not a true statement on their part!! After returning 2 items in 2006 we GOT A OFFICIAL LETTER STATING WE HAD TOO MANY RETURNS AN IT COST QVC MONEY - too many returns (WHAT??!) AND WE MUST STOP RETURNING OR THEY MIGHT CLOSE OUR SHOPPING ACCOUNT! Close an account QVC is making $$$$ off - THEY ARE THE ONES WHO PROMISE YOU CAN RETURN FOR 30 DAYS. By the way, return was in original shipping pkg and full insured meaning WE PAID HIGHLY to TRY ON THEIR ITEMS and took GREAT care to PROPERLY. When we used the return policy on 2 items this year (again full insured/in original packages/at our expense) THEY SHUT OUR ACCOUNT DOWN ENTIRELY!!!!

CAUTION: PURCHASE AT YOUR OWN RISK - RETURN POLICY IS AT THEIR DISCRETION - NOT YOURS!!!!
     
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Posted by Anonymous on 2007-09-08:
I just looked through their returns policy as posted on the web. Nothing at all about a limit on returns. Time for you to shop elsewhere.
Posted by Suusan B. on 2007-09-10:
So what's the rest of the story? I've been shopping with QVC for over ten years and have returned tons of stuff and they have never said a word.
Posted by Susanf on 2007-11-01:
I too received this same type of letter and was appalled!!!!!!!!!!!!!! They are really "false advertisers" when they claim you can return and then they send you a deadbeat customer letter because you are not happy with your purchase. I ended up closing my account with them, sending a letter to the BBB and blocking QVC from my TV I can't stand them and none of my family or friends buy from them anymore... word of mouth is everything! I now shop HSN and love them and they actually have better quality items for less and appreciate their customers with rewards!

QVC shame of you for making people feel that they are horrible customers when your host say " what have you got to lose buy it and try it for 30 days and if you are not completely satisfied return it for a full refund" that statement is a bunch of crap and full of lies, lies! QVC shopper beware! Go to HSN instead you will be much more appreciated at HSN!
Posted by Happy_GaPEACH on 2008-02-07:
I have returned many things to QVC. Never a word or complaint. As a matter, of fact I am about to return a pair shoes were **"IMHO" were sized wrong.



**IMHO==>In my humble opinion
Posted by Happy_GaPEACH on 2008-02-07:
Happy_GaPEACH (02/07/2008) Edit
I have returned many things to QVC. Never a word or complaint. As a matter of fact, I am about to return a pair shoes were **"IMHO" were sized wrong.
Posted by Shirwill on 2008-02-12:
I have had return policy issues with this company for a long time,mainly because I buy a lot from them and some of the merchandise is poorly sized or just plain cheap, but hey have not as yet threatened to close my account, probably because I spent a lot of money with them the past couple of years. Their customer service stinks and could rightfully be called "Screw the Customer Service". Had the straw that broke the camel's back today and intend to send their credit card to the company president, all cut up and with my complaint.
Posted by ex qvc shopper on 2008-09-26:
I have shopped with QVC since 1994...Never had a problem until this year with Customer Service. I received perishables that were sour, less then expected and sometimes plain old bad. I asked for my refunds were given them, then a letter came that I can order food products, but I cannot get a refund anymore. Okay, I accepted that, but what about a gps that didn't work, was so bad with the directions I have to just take park the car and take a cab to get to where I was going...what about the shoes that are suppose to fit your size but they didn't mention run small...or the clothes that are damaged, too small, or just not what it appeared to be on tv? Well, now I was suspended from shopping because I had too many returns...most are before the 30 day trial period!!!
I think QVC is looking for a class action suit...
Posted by twright on 2010-07-11:
Your account is only close due to returns if your return rate is over 50% of the merchandise purchased and if you ignore the first three letters asking you to call and help reduce returns
Posted by Mabeline on 2013-12-06:
I have ordered from QVC for years and spent thousands of dollars, the had a bad year with a lot of returns and my account was closed. This is false advertising. Nowhere on their website does it say you are limited on returns. They always advertise return within 30 days no problem, and the host emphasize this everyday all day. This is not true! I think we should all file a class action suite. In this bad economy, and some of us still try to purchase and help the economy. QVC has false advertising! I told all of my friends and family to never order from them. We all shop at Amazon
Posted by Former shopper on 2014-02-02:
I had my account closed for cancellations. The ironic thing was THEIR CS rep top me to put it on check hold and wait for reviews since quality had dropped and I was calling to drop membership. Did what I was told, got no letters or warnings until I got a letter saying I was dropped due to excessive cancellations. It all worked out great. The items I ordered and put on hold came in with awful reviews, Ripka, Dawkins and Bronzo, so by my canceling them I did not have to do returns. I would have got the "letter" regardless. So many retailers it was a eye opener! Very glad to have ended my relationship with them. The hosts push the 30 return policy but many get letters for that. My heart goes out to those who use the TV. These are NOT your friends.
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Really Crummy
Posted by Crabbya on 05/10/2009
I've been a QVC customer for about 20 years, and I've seen the quality of many of their offerings, especially clothing and bed linens, getting crummier and crummier. I purchased an item a week ago ICitiknits crop pants) I was really surprised at the quality of the fabric - it was really thin and cheesy, and certainly not worth the $40+ I paid, so back it went. I tried to post a comment about this item, and was notified by QVC that my comment didn't meet their criteria, and would not be posted. Guess they really don't want honest criticism, and I can't see that I'll be purchasing much more from them.

I've returned the last few items I purchased, simply because the quality was not there any longer. Sad...

     
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Posted by Anonymous on 2009-05-10:
It's a shame that QVC will not post your comments about the product. If your complaint about the pants were written as clearly as your complaint about QVC, I don't see a problem. If that is the way QVC does business then you are right in not purchasing from them anymore.
Posted by Soaring Consumer on 2009-05-10:
Based on other comments on this site I believe it is the way QVC does business now. Voted helpful.
Posted by madconsumer on 2009-05-10:
sue em.
Posted by BokiBean on 2009-05-10:
Mama used to love QVC and got a lot of her clothes there but now I notice that IF she orders from them, most of it goes right back.
Posted by mookie5101 on 2009-05-12:
I am in total agreement with you. My family and I were customers since 1989. For years we swore by QVC. The pricing was always a little higher, but the trust and quality was assured. For the past couple of years things deteriorated to a point that I no longer buy from them nor trust what they are saying. The last few purchases I made (approximately five) all were not as expected. I did not return them but ended up donating them to the Salvation Army. In this economy, I cannot afford to take a 50-50 chance on what I am buying. Besides, the stores and other on-line sites are giving much better deals these days. I am sorry you had to experience this problem with them.
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Account Closed Without Notification
Posted by Mookie5101 on 10/09/2008
PHILADELPHIA, PENNSYLVANIA -- My family and I have dealt with QVC for approximately 20 yrs. In the last several years we have noticed a decrease in customer service and quality of goods. I am a relatively new member and sorry I got involved with QVC. After spending quite a bit of money on goods, they closed my account. I have not returned anything or canceled an item. I have no idea why this occurred. I do believe, however, that it is QVC's responsibility to inform their members as to what is going on. The economy is bad. QVC has become arrogant.

I hope that people are smart enough to hold on to their money and not make QVC any richer.
     
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Posted by Anonymous on 2008-10-09:
I don't believe you're telling everything. One reason I don't believe you is you start by saying YOU and your family have been using QVC for 20 years. You then, in about the next breath, say you are a new member to QVC. Which is it? Anyway, you're leaving something out.
Posted by Suusan B. on 2008-10-09:
Are you talking about your QVC membership or your Q-Card account? Surely you were given a reason why they made the decision to close your account? I've been purchasing items from QVC for over 10 years and have found their customer service to be superior to other shopping networks, i.e. HSN. I've returned a fair number of items without any problems.
Posted by madconsumer on 2008-10-10:
could it be due to in-activity? i think we need more information.
Posted by MyDogsMom on 2008-10-10:
I doubt it's inactivity that closed the QVC account. I don't buy often....maybe once every 3-4 years, and my account is always there when I go to buy.

Something is missing from this story.

MDM
Posted by DBone on 2008-10-10:
You and your family have delt with them for 20 years?...But then in the next sentence you are new to them? You should run for president.
Posted by mookie5101 on 2008-10-10:
There is nothing more to this story. My mother had been a member since 1989. She has since passed away. I recently became a member (under a different account). I opened the account in August and have made a number of purchases. Everything was fine. With my latest purchases (approximately 2-3 days ago) all were canceled with no reason given. Nothing was returned during that time nor was anything canceled by me. I have excellent credit and have no issues along those lines.

I would appreciate it if people didn't imply that this was some sort of story or lie. I simply posted this incident to alert other people what could happen.

My mother spent thousands of dollars during her life with QVC. Early on the products were fine. In later years, we did not think think the quality was as it once was. If you have a differing opinion, that is fine. But, please, do not make it appear that what I wrote is some how being made up.

And, to answer a previous inquiry, they closed my QVC membership account. I do not have a Q card.
Posted by mookie5101 on 2008-10-10:
Something else came to mind as I was reading the above comments. I have had an HSN membership since 1989. HSN's audience and QVC's audience are, in my opinion, different. I am not here to make comparisons. HSN definitely has its strengths and weaknesses. However, I will say this. I have returned items to HSN over the years with relative ease. From time to time there have been minor disputes, but, generally speaking, no big issues. I will give them credit for this. They never once threatened to cancel my membership nor came close to it. As far as customer service is concerned, I have had good experiences and bad experiences. That's the nature of the beast, I guess. As much as I may be ok with HSN, someone else may have a different experience. That is just the way life is sometimes.

Oh, and the person who wrote that I should run for President, that was very disrespectful. I only posted something that I thought would help other people. I wish I could say the same for your comment. I will think twice before posting anything again. And the person who refers to himself/herself as The Judge, before judging anyone and implying they are lying, if you had posed a question instead of simply stating you don't believe me, maybe I could have clarified that my mother just died and she was the one who bought from QVC for the family. Those types of comments are a waste of time.

You can post whatever like from here on end as I will not be checking back. Take my posting for what they are worth to you.
Posted by Anonymous on 2008-10-10:
-deleted cuz I'm too tired to argue-

You're right, Mookie. Company screwed up. Like TW says......I don't know how they stay in business.
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Lifetime Warranty Is Very Limited
Posted by BattersbyB on 10/07/2008
I've been a QVC customer since the beginning and today I terminated my relationship. In July I purchased a Lock and Lock set and 60 days later one of the pieces broke. I called QVC to get a replacement for the "limited lifetime warranty" item. At first it looked like everything would be handled but 10 days later there was no resolution. So I called again and was told they sent a letter (which I never got) and that they would call my cell phone. A week after this (we're now at 1 month) I called again only to be told that I should call the manufacturer myself to see if they would honor the issue.

That's it. I'm done with horrible customer service. I spent more than $100 a month at QVC on a variety of items. NO MORE. I will miss my Philosophy products, but not this attitude.
     
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Posted by Anonymous on 2008-10-07:
You probably didn't really need most of that stuff you were spending all that money on anyway, so good for you!
Posted by Anonymous on 2008-10-07:
1200 dollars a year from that place. When do you have time to use this stuff?
Posted by Anonymous on 2008-10-07:
ZZ, my aunt was a QVC junkie..she had that Cr@p piled up everywhere... clothes, gadgets, cubic zircona jewelry, just to name a few.. when stuff piled up too high, she'd re-gift it to others. for my highschool graduation, she gave me 'diamond' earrings..LOL, they were cute though.
Posted by Anonymous on 2008-10-07:
I guess the channel can be addicting. I still laugh about when that goof fell off of the ladder on there a few years back.
Posted by MyDogsMom on 2008-10-08:
Why not just call the Lock & Lock people? If they don't honor the warranty, next time it's on air call and tell them you'd like to give a glowing testimonial. Give the truth once they patch you through. I saw that once on a Dell and the Dell rep personally got the person's info and said he'd take care of it!

MDM
Posted by RIPPED-OFF BY QVC on 2011-02-20:
I like to call it QVC "customer no service". They are worthless unless you are calling to
give them your credit card number.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Don't Buy Mattress From QVC
Posted by Rwhitetree on 10/01/2012
BRADENTON, FLORIDA -- Buy from a reputable local store you can trust instead.

Ordering went smoothly but that's where anything positive about purchasing my mattress set through QVC ended.

It took several weeks to arrive and if I hadn't phoned and emailed several times I might still be waiting months later. The promise was it would ship within 7 days, and they claimed it did.

Once it finally arrived the material on the bottom of the box spring tore when the delivery guys removed the shipping plastic. They tore it. They then advised me that QVC would ship a replacement right away, I only had to contact them. They also said they noted the damage was caused by removal of the shipping plastic on their paperwork.

I began by emailing QVC support immediately. They responded that a replacement would be shipped right away. After several more email exchanges they finally advised me that I needed to call the support number to sort it out. When I called, they said they had no record of the situation and that they would need to have a supervisor call me back. The call never came. After further calls I continued to get the same response, that someone would call me back, which never happened. During the last call I made they began accusing me of causing the damage but that a supervisor would call me back. I never received a call. Months later I still have the damaged box springs.

My conclusion is don't buy anything from QVC. If there is a problem they won't back it up. Buy from a local store you know you can trust and that provides dependable customer service.
     
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Posted by melissa253 on 2012-10-02:
At this point for your own sanity maybe you should just let it go. You said that the tear was caused when the deliver guy removed the plastic, right? So how big can this tear really be? The tear cannot be visible once you put the mattress on and make the bed. right? And if you are concerned about the tear getting bigger. maybe you can sew it yourself? I know that they should have replaced it but it's been months.

I would think twice about ordering any large items off of a TV show because you might get the runaround forever.
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Very Poor Customer Service
Posted by Wampwamp200876 on 12/30/2011
WEST CHESTER, PENNSYLVANIA -- Despite the fact that I'd like to do differently, I will be very short and to the point with this complaint and try to take my emotions out of it.

My mother ordered me a Dell Inspirion laptop from QVC for Christmas. I didn't even plug the computer in until the following day. On December 29th the computer stopped working and I doubt I've used it more then 3 or 4 hour combined. I spent an hour and half on the phone with Dell and they were unable to remedy the problem. They gave me several options, but the point that stuck out with me the most was they said "because I had purchased the laptop through QVC they were unable to replace the computer immediately" however, they could send me discs where they could walk me through a repair that would take a "very long time" and "was very confusing", their words, not mine. Or they also gave me an option to send a technician to my house to switch out the motherboard but were unable to send someone for up to a week. I understand that Dell was trying to be accomodating and I thanked them for that, but I was unhappy with the idea of getting a BRAND NEW COMPUTER and then immediately having to have repairs done to it.

Following this information I contacted QVC because with my new computer came instructions that if I had any problems I was to contact their customer service. When I was finally connected with a representative, she was curt and rude with me from the very instant she introduced herself. I gave her the short synopsis of my computer malfunctioning and that at this point it was a complete loss. She said "what do you want me to do about it". I told her I wanted a new computer and I needed it immediately due to a high volume of work and school work that I had looming and she said well , "all I can do is offer a you a refund, the computer ships directly from Dell and it's their problem." Here's the thing, the computer was purchased through QVC, I want QVC to fix the problem. I told her that I was not satisfied with a refund. At that point, I didn't want to talk to her anymore because I could instantly tell she was not going to be helpful.

At this point, my parents are out $1000, I have a computer that is not functioning, and I'm inconvenienced because I've had to take time out of my day for a problem that should have been fixed like this. "We'll send you a new computer with overnight shipping right now. It should be there tomorrow".

I have worked in customer service my ENTIRE life and I have eaten a TON of crow when people ask for things even when they are in the wrong, I oblige because the customer is always right. Well, I'm right, QVC is WRONG and this is terrible customer service. I encourage you to DO NOT DO BUSINESS WITH QVC. AGAIN DO NOT DO BUSINESS WITH QVC. Save your money time and hastle by going directly to the consumer.

     
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Posted by rosie s on 2012-02-04:
shoppers BEWARE! qvc's employees are not qualified to do their job. was put through a collection agency for $13.18 and the charge was not my mistake. spent hours trying to get it corrected to no avail. after a tedious run a round, i took care of it. check your bills carefully and have a lawyer if you choose to shop qvc!
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Black Listed for no Reason
Posted by Essence702 on 03/27/2011
WEST CHESTER, PENNSYLVANIA -- I have been blacked listed by QVC because I allowed a friend who was not computer savy to use my email address. I was a loyal customer for many years. When things started to go wrong, I called QVC to correct the email problem, but because my friend had so many returns and standby orders not processed, QVC banned us both from placing orders. I set up new accounts, but they eventially put blackmark against my address.

I wrote to the corporate office to explain and try to get reinstated, but they never responded to my letter. Never was their any fraudulent intent, I just wanted to shop.

Oh well, their lost is HSN's gain.
     
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Posted by getoverit on 2011-03-27:
That's unfortunate but I can't totally blame them. You could have helped your friend establish their own account with their own address.

It sounds as if your friend placed a lot of orders. It's one thing to let that person use your account for one or two transactions. But, beyond that, you should have insisted that he or she set up their own - computer savvy or noy.
Posted by Anonymous on 2011-03-27:
I'm not sure what to believe on this review. You title it that you were blacklisted for no reason, then give the reason you were blacklisted. Your issue is with your friend, not QVC.
Posted by momsey on 2011-03-27:
With yahoo, gmail, hotmail and probably countless other free email services, there's no reason anyone should have to borrow anyone else's email address.

I don't quite know what happened here, but it seems like your friend ticked off QVC with his or her shopping habits and QVC had enough.
Posted by essence702 on 2011-03-28:
Like I tried to explain here. My friend does not have a computer, and is completely computer illiterate. I didn't know at the time that her using my email address was going to create such a mess. I just know that my years of shopping with QVC and the thousands of dollars I spent with them apparently meant nothing to them.
Posted by Venice09 on 2011-03-28:
Unless you are doing it for her, your friend can't be too computer illiterate if she's using an email address to order merchandise online. I've had a QVC account for twenty years. I don't use it much anymore but recently returned a large amount of items and received a warning letter. They are obviously cracking down on returns even though their main sales pitch is the 30-day return policy.

I agree that it's QVC's loss. They need you more than you need them. The only thing they really offer is Convenience. Quality and Value, not so much.
Posted by tnchuck100 on 2011-03-28:
People are just too free with their personal information. SSN,s, debit card numbers/PIN, bank account numbers. Be aware of this: If you help someone out paying their cable or satellite bill with your credit or debit card that company WILL use your account again if necessary when your friend owes them money. VERY good way to end a friendship.
Posted by momsey on 2011-03-28:
Again, there's no reason ever to share an email address. If you were helping her every step of the way, you could have taken an extra five minutes and set up an email address just for her.
Posted by essence702 on 2011-03-28:
To further clarify, my friend was not shopping on line, she was shopping via the telephone. I don't know how or why she needed and why QVC requested an email address. But it happened! The fact that all my attempts to get QVC to unlink the accounts went unheeded. I really didn't consider email address to be "personal" information like ss#'s, pin #'s and banking information.
Posted by Anonymous on 2011-03-28:
It isn't overly personal information essence702. Everyone you e-mail has it and judging from the amount of spam floating around these days a whole bunch of folks you DON'T e-mail have it. I have been reading more than 2 or 3 of these complaints about QVC giving folks the boot. They will regret it in the long run. Happy shopping at HSN!
Posted by Venice09 on 2011-03-28:
When ordering on the telephone, there is no reason to supply an email address. It is not required. I really don't understand why she used your address unless something was already going on with her account that required an email address. That would have been the first clue not to let her use yours. I think it was wrong of her to involve you in this. QVC may close accounts, but I don't think they blacklist anyone without good reason. They don't want to lose customers permanently unless it's absolutely necessary.

I hope your friend realizes what her actions caused. I would feel terrible if I did this to someone. You obviously wanted to continue shopping with QVC and now you can't. I personally think you are better off without them, but I certainly understand how you feel.
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QVC Discriminates
Posted by Foofee'sMommy on 07/24/2010
QVC has cancelled my account...several times. We had a CHAPTER 13 bankruptcy a few years ago. QVC was one of the accounts listed in that bankruptcy. In a chapter 13, you pay back just a percentage of what you owe to each company. The company, in return, HAS THE OPTION OF EITHER ACCEPTING OR REJECTING the terms of the chapter13. QVC ACCEPTED THE TERMS of our chapter 13. Then, a couple of YEARS later, I had ordered something and when I went to check the status of my order, my account had been CLOSED. When I called and asked WHY, I was told that I "owed Qvc money" and until that was resolved, I was no longer "allowed to shop" with them!! I explained that they had ACCEPTED the terms, but got nowhere. So, I opened another account...under an alias using the same address, email, etc. I got away with that for several months when they once again caught on, and closed my account. So I used my DOGS name this time, and my maiden name and opened yet ANOTHER account and for some time got away with it and was ordering to my hearts content. They closed my account sooner this time so I called to find out WHY and was told the same thing. They called me by my real name and I told them I was not that person, and why would they cancel my account, and they said any account using the DEBIT CARD number I was using would "not be allowed to shop with them". So, I simply got a different debit card with a new number. I once again changed my name and this time got away with it for TWO YEARS which really made them mad, lol. I tried to get into my account yesterday and saw it once again had been closed down and my order cancelled. The common denominator in this: Each time my account had been cancelled, it was when I had ordered something expensive. Like the one time it was a big screen TV, another time, a 8 foot Christmas Tree, and this time it was a Dyson vacuum cleaner which I didn't really need; just thought it was a good deal. So once again I called these phlegmwads and they said that "I owed Qvc money.", and I told them I did not owe them anything and they said that a person by my real name DID. So I told them I was "living with relatives" and was told that "NO ORDERS OR ACCOUNT WOULD BE ACCEPTED FROM ANYONE AT MY HOME ADDRESS!!! THat was when I told them right out that they only cancelled my account because of the chapter 13 bankruptcy in which they had ACCEPTED THE TERMs, and they therefore had NO RIGHT to cancel my account! There was silence on the phone; they had nothing to say as I let them know that I KNEW why they kept closing my account.
QVC feels they can discriminate and that is against the law. THEY ACCEPTED THE TERMS OF THE CHAPTER 13 and therefore, I do not see HOW they have the right to tell me I cannot have an account there. I intend to start calling attorneys to file a lawsuit against them for discrimination as that is exactly what they are doing. They are royally ticked that we filed a chapter13 and only paid back a small percentage of what we owed, HOWEVER, THEY HAD THE OPTION OF NOT ACCEPTING THOSE TERMS, IN WHICH CASE NEGOTIATIONS WOULD HAVE CONTINUED UNTIL AN AGREEMENT WAS REACHED." IF an agreement had not been reached, IF they still refused to accept the conditions, we would then have had to pay them in full...but THEY ACCEPTED THE TERMS!!! So, as far as I'm concerned, they have no right to ban me from shopping at their site. The only reason I am fighting this is strictly on the principle of the issue. IF I cannot find a lawyer who will take this case, I will once again open an account under a NEW name, and I have several other ADDRESSES I can use as I have lots of FRIENDS who will let me have things delivered to their homes. I also am getting yet another debit card number, and will be using a different phone number as well. They will NEVER be able to stop me from shopping there, and I am going to do this just to prove to those idiots that they cannot do this; it is not right, and I'm not going to take it. They simply don't know who they are dealing with, lol.
     
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Posted by Anonymous on 2010-07-24:
"They simply don't know who they are dealing with, lol."

How could they, you keep changing aliases...
Posted by raven2010 on 2010-07-24:
any company can refuse to do business with you---chapter 13 or not.
Posted by madconsumer on 2010-07-24:
sounds like you tried to cheat their system and got caught.
Posted by bcd on 2010-07-24:
A company is not required to accept your future business just because they accepted the terms of a previous bankruptcy. They are not guilty of discrimination. You have been blacklisted.

You could be charged with fraud because you used a debit card with an unregistered fictitious name. You do not have any legal recourse against them and I don’t expect you will find a lawyer to represent you.
Posted by drugdoc121 on 2010-07-24:
Why would a company want to continue doing business with a customer that stiffed them out of the full amount they were due? Sounds like good business sense to me.
Posted by leet60 on 2010-07-24:
bcd +10. A company accepting the terms of a Chapter 13 Bankruptcy does not obligate them to keep your account open or to do business with you at any time in the future. They simply accept the terms, the trustee pays them a small percentage of the debt you owe, and the remainder cannot be actively collected upon.
Posted by Venice09 on 2010-07-24:
So is it any wonder QVC banned the OP? I learned something new here today.
Posted by yoke on 2010-07-24:
Has the OP paid any of the new QVC accounts? I would not be suprised if it will be QVC getting a lawyer involved in this? What the OP has done is fraud.
Posted by clutzycook on 2010-07-24:
I hope you're right nano.
Posted by Venice09 on 2010-07-24:
Yep, the OP will probably be seeing a lawyer, just not the one she thought. I'm sure QVC has a team of attorneys on the payroll.
Posted by happy camper on 2013-06-21:
Seriously??? Shame on you!!! Instead of trying to scam the system and using fraudulent identies why don't you stop buying luxury items and pay your old debt back. Good luck with a law suit. It's people like you who ruin the economy for honest people who pay their bills. Why don't you just walk into an store and buy your stuff? Oh yes then you would have to be yourself!!! Ugh.
Posted by Just me on 2013-09-15:
Why would QVC want your business? You stiffed them....didn't pay them the money you owed and now you're ordering new items? You really think anyone is going to have sympathy for you? Seriously....you're dishonest....I wouldn't want your business either!
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