High Speed Internet???
The ad on TV says that Qwest has 'Heavy Duty, High Speed Internet Service'. Not true! I have had their so-called Heavy Duty, High Speed Internet Service since just before Christmas(2010) and I have to ... read full review3 Replies - Latest reply on 04/14/2011
Billing dept never corrected overcharges for multiple modems (I only got ONE) and online payment never works, billing dept impossible to reach due to very limited hours and never takes care of mistakes in billing like they say. STAY AWAY unless you enjoy spending your days on the phone getting nowhere with nobody. 1 Replies - Latest reply on 04/02/2011Add reply
Qwest internet service is the SORRIEST internet provider ever. Down quite often, slow as hell, yuck!!! 3 Replies - Latest reply on 03/21/2011Add reply
Refuses Credit for Phantom Line
SEATTLE, WASHINGTON -- Qwest began sending me bills for a phone number that we did not order and which does not work from any phone jack in our house. I did not notice the phony telephone number until quite a few months later. ... read full review4 Replies - Latest reply on 03/09/2011
I have dealt with Qwest internet service on 3 separate occasions. Every one of them was a living nightmare.
If you have to cancel Qwest service, forget about it. They'll hound you, promise you lies ... read full review3 Replies - Latest reply on 02/14/2011
The internet service provided by them is terrible. First, I had 1mbps. That was ok, mediocre at best. Then I upgraded to 20, and they didn't bother to tell me I would need a different router. After weeks of frustration, I called and they said they would send one. They sent the wrong one. 2 weeks later, the correct router arrives. But it wasn't working, and a repair specialist had to come out and fix it and set it up. EVEN AFTER ALL THAT, my internet is incredibly slow, unreliable, and is hands down one of the worst purchases I have ever made. I'm moving to Comcast. At least for the money, they will actually give me service.Add reply
I had created a review wherein I published a letter to Qwest's executive offices stating that my long distance was cancelled W/O my knowledge or authorization. I am now happy to report that their Customer Advocacy Department reinstated my original L/D service and credited my account for the extra charges for the increased L/D bills. 2 Replies - Latest reply on 02/02/2011Add reply
DENVER, COLORADO -- January 18, 2011
1 Replies - Latest reply on 01/27/2011Add reply
My long distance service provided by Qwest was terminated in November,2010, without my knowledge or authorization. The change in service was not communicated to me nor was I given an opportunity to choose another plan. Thus my long distance calls were handled by a unknown carrier at higher costs.
The termination of my L/D service under said conditions is illegal and unethical! I demand that that my original L/D service be reinstated and that I be reimbursed for all costs associated by this abomination.
Terry L. Babineaux
CC: Oregon Department of Justice
Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096
I am set up for auto-pay on my Qwest statement with the monthly charge billed to my credit card. On my last statement which I got via email on 12/16/10, it said the due date was 1/2/11. Yet Qwest immediately charged my card on 12/17/10. Another 3 days and it would have been on my next billing cycle for my credit card.
2 Replies - Latest reply on 12/27/2010Add reply
All other compaines I deal with charge it on the due date. Qwest has no option or way to change the charging to the due date.
Qwest said "Bah Hum Bug!"
IOWA -- Our Qwest bundle was cut off before we got an disconnection letter. They cut off our T. V. We are bundled with t. v. computer and the two phones. I don't understand why the didn't wait to cut off the ... read full review5 Replies - Latest reply on 12/24/2010