Feedburner count

Qwest - Page 2

Star Half star Empty star Empty star Empty star
110 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Beware ! They keep charging you even when you quit service!
Posted by Dianesarah66 on 10/17/2011
YELM, WASHINGTON -- I had Qwest now called Century Link for 5 years and was never late on payments. In August 2011 I decided to transfer long distance service with my current telephone carrier, Fair Point communications. They offered a decent bundle package for the price so I went with them. I inquired to Ken, the gentleman at Fair Point did I need to call Qwest/Century Link to discontinue service? He replied, NO, you can stay on the line and we can have a 3 way conference. After being on hold, he came back on the line with a lady representative for Qwest/Century Link on the 2nd line. We discussed why I was changing and she asked all the questions they normally do. "Did I want to discontinue service with them? Yes- Did I want it to happen immediately? Yes. Oh and we can't forget before her speaking, the usual recording of This call will be recorded for quality and training purposes. She speaks to the Fair Point communications gentleman Ken, again who was my witness that we indeed cancelled service on that day. The next day, I had to make long distance phone call. Upon dialing, a recording stated I had no long distance to make that call. Obviously Qwest/Century Link disconnected it right away and Fair Point was to start later in the day. However, about 3 weeks later, I received a bill from Qwest/Century link charging me for service AFTER THE DATE I CANCELLED WITH THEM. I had NO LONG DISTANCE, yet now, they were telling me there was no record of me cancelling and my account was still active! How can you have no long distant service from a company -zippo- yet your account is still be active? I was not getting anywhere with Alexis or Anna from that cheating company because they said there was no record of any representative talking to me or the Fair Point Rep Ken.
I called Fair Point up now to see if they would call Century Link, he read the notes and said, yes we spoke with them, wait on the line and we can have another 3 way conference call. They proceeded to tell him the same thing. That "I didn't call" and my account was still active. He spoke with a supervisor--no service there either. Basically Tough luck, I was still paying. Where is my recording I ask? Why don't you use it now? Finally Danielle from Fair Point took over and she called a supervisor, she got the same treatment. So now, Danielle tells me "I'm sorry, I find it hard to believe we didn't get anywhere with them however, we will give you credit for the bill they are charging you when in fact you had no service from them. Fair Point made good on that and I provided a copy of the thieving bill from Century Link. So what is obvious is this, Don't think if another carrier has you on 3 way and you cancel Century Link's service on a conference call, that your account is really inactive. They will keep charging you because YOU DID NOT CALL direct from your phone line. It's a great set up to "Forget or have no record" that the customer cancelled and made that account inactive. It gives Century Link how many more hundreds of thousands of dollars from how many millions of customers? THEY ARE THIEVES AND NOT IMPECCABLE. BEWARE.
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by lexophiliac on 2011-10-17:
Kudos to Danielle from Fair Point! Consider singing her praises to her supervisor and Fair Point's corporate office. Your review is a good reminder to request a confirmation number from company CSR's when making any changes in a service, to use as a reference should a tragic comedy of errors such as this occur.
Posted by CenturyLinkHelp on 2011-10-19:

I am sorry to hear that you had such and experience, sadly, this is fairly common throughout the industry, but not for the reasons you might think.

Let me begin by explaining that the phone service that CenturyLink (formerly Qwest) provides is regulated as has been the case for many years all the way back to the original Ma-Bell times. As such, there is a very strict protocol when one carrier offers to help you take your services or number to another provider.

This is where the confusion often occurs. Your reference to a conference with Qwset I have to assume was actually not with Qwest, regardless of what was inferred by the new carriesr statements, it was with a “Third Party Verification” group or what we in the business refer to as a TPV group.
I know this due to the questions you stated were asked by the conferenced parties, it is almost verbatim the scripting used by all TPV’s.

Comanies cannot involve the original service provider when changing services that require the TPV process as in your case, it’s against the rules. So, regardless of which way services is moving, from your current provider to another or from that carrier back to us, there is never any involvement with the current provider with the new provider at the retail level as this would be illegal and would be awkward for consumers. It also prevents the original provider from trying to dissuade you from leaving when you have already made your choice to switch.

TPV’s are required whenever you change LD from one carrier or another, or change voice services and take the number to another carrier. This is regulatory law that mandates it be handled this way for all carriers, no exceptions.

This is to protect you (the consumer) from people calling up and slamming or cramming you with services you really never agreed to and prevents the awkward situations mentioned above. Since third party verifiers have no incentive other thatn to verify your switch is indeed requested and wanted by the individual making the switch, they have no reason to do anything other than verify the information is accurate.

In this case Qwest would actually never even be involved except to be contacted by the wholesale group of the company offering the new services with a service order (the new provider is completely responsible for writing the new order and sending the change request to the old provider at the whosale level) to take the number or provide the long distance going forward.

Upon receiving these requests, which are called PON’s (purchase order numbers) we are required by law to verify compliance with the third party and if validated by the third party group, and this is a very important part of what may have happened, only then do we make the change.

If for any reason the TPV had reservations about your responses to the questions about changing LD or porting (moving you number and services) to the new carrier, they can tag it as not valid/falied without any notification to you (they do notify the new service provider so they can contact you and re-do the TPV process or verify that you still agree and have not changed your mind) When you were conferenced, the new provider must, by law, not be on the phone listening or coaching you in any way, this assures it is a genuine request by the consumer to change as agreed to and this prevents coercion, slamming or cramming.

In your case, you stated we actually continued to bill you for long distance services. There’s one of two things that must have happened for this to ocure.

Either the TPV failed the request, in which case the new carriers request to us would be denied as is required or there was something wrong with the request from the other company when the sent the PON to Qwest. It is that cut and dry, there is no grey area here.

The reason for this could be there was a problem with the initial request to us from the new provider, in which case we would send them a request for clarification and proceed according to the process stipulated in the regulatory guidelines (for instance, your last name is spellled Smith and the request came in as Smiith, yes even a typo like that can fail the PON or it is your husbands name and social and you gave your name, etc. Just examples of what may have been).

In very rare instances, a carrier has what is called “bill fall out” in which case everything should have gone smoothly in the transition, but the billing continued do to a programming error that causes the service to remain active in the billing system even though the carrier has done everything correctly and the changes have actually gone through.

All carrriers have remedy for this too, that takes the services off the bill and credits any charges back to the date the order came in from the new provider.

If you would like us to look into this, to see what truly happened and whether you are due a credit or not, we can.

Please email your information to: TalkToUs@CenturyLink.com, include you address that the service was at, the phone number associated with the account, expectations, any names dates or references you have and we will review it and let you know the outcome.

Posted by John from Robins, Iowa on 2013-08-21:
Hey Steve at Century Link

I dropped land-line, phone service with Century Link 18 months ago. Out of the blue, they started sending me billing notices for an account I no longer have. Since the end of June, Century Link has been billing me about $48 per month for a phone number that's obviously not in my name if it's in service at all.
You claim that CenturyLink doesn't bill old customers for no reason but that's not true. If your billing department turns me over to a collection agency or damages my credit rating you'll be owing me money to straighten out billing issues caused by CenturyLink.
Posted by Heather on 2013-12-09:
I'm having the same issue. I canceled my service 9 months ago! And was still being billed and they claimed to have no record of me cancing then said they would fix it. We had tried Comcast and didn't like it and said if they could resolve the isse we would like to start new service once this was handled and I just got a collection notice because they are continuing to bill us!!! We don't even have the wiring for their service anymore yet they are claiming they are providing it. Sadly it's them or Comcast and both companies are terrible just this one happens to be dirt cheap in comparison...it would help if during the holiday season I could ever get someone on the line to once again battle to cancel the original service and at this point I am thinking I am going to need to lawyer up. I'm wondering if this is similar?
Close commentsAdd reply

Incompetent and Uncaring Idiots
Posted by Mandycat74 on 10/04/2011
When we moved from Arizona to Florida last spring, I canceled my bundled phone/internet/Direct TV service through Qwest. I received a final bill that included Direct TV service for the month after our move. When I called Qwest, I was instructed to send them a reduced amount, which I did. For the next five months I heard nothing from them although they had a forwarding address and a cell phone number. This week I got a threatening phone call from a collection agency, insisting that I still owed Qwest money. When I called Qwest I told told that I had been given incorrect information about my final bill and the only way they could assure no further dunning phone calls was to pay with a credit card or a debit card.

Obviously I'm not going to give these crooks my checking account information, so I paid with a credit card. (Oh, and there was a $4.00 service charge.) The charge hasn't shown up on my online credit card account so I called Qwest back. They tell me the charge has been removed from my account but I have to wonder since they STILL didn't have my new home address or new land line number on record.

Do these people keep records on 3 by 5 index cards? Maybe they try that new "computer" thing. It can't be worse than whatever they're using now.

Read 3 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2011-10-04:
If I understand you correctly, the last thing that Quest told you was that the charge that was sent to collections was removed from your account, and this explains why your credit card was not charged.

I would stay on top of this. What about the collections issue? Is this on your credit report?

I wouldn't assume this is going away completely until it has.
Posted by drugdoc121 on 2011-10-04:
I always have such a hard time reading a review where people are called "idiots" and "morons". JMHO.
Posted by CenturyLinkHelp on 2011-10-10:
Due to the deconsolidation and timing of when the bills post, this can be a legitimate charge or an n unfortunate miscommunication. We do not want it to impact you negatively and would happy to take a look and let you know that status.
Please send your account inquiry to this address: TalkToUs@CenturyLink.com include the address and number where service was located and an email where we can respond, we’ll take a look and let you know either way.
Close commentsAdd reply

Buyer Beware
Posted by Darthman9941 on 09/28/2011
Since the day I signed up for the Direct TV and Qwest (now CenturyLink)bundle through Qwest it has been nothing short of a nightmare. I got an email confirming my order and that a Qwest representative would arrive on a day two weeks later any time between 8am and 4pm. Well that day came and went, and I then spent three hours on hold with Qwest as they tried to figure out what went wrong.

Another week went by before they would come out and actually install this time, and two days following Direct TV would install as well. So I think that my woes are over and that I have no more issues. Well once the Direct TV installation representative leaves we discover that he installed a regular receiver and not a DVR one, something that I specified we wanted at least three times while on hold for three hours.

One more week goes by.

Two months after the initial debacles our TV signal starts going out, we only get certain channels, and there is a "searching for signal" box in the lower right screen. We try and fix the problem per FAQs and the on screen message but to no avail. We then call Direct TV and spend yet another hour on the line as they simply ask us to perform all the tasks we had already done to fix the signal. Finally they agree to send out a rep, and that it will be in two days, from 8 to 12.

At 11:50 the representative arrives and informs us that he cannot do any work because his "hands are tied" because the complex has Qwest satellites and that we must now call Qwest in order to get it fixed. So now I'll just be paying for no TV for yet another week.

This has been hell, both companies are unhelpful and will not hesitate to put you on hold for literally hours. I understand that call center personnel have to deal with petty complaints but they still act as if our legitimate ones have been no real concern and do little to address the concerns or complaints.

I wouldn't wish this nightmare of prolonged frustration and un-helpfulness on my worst enemy. If I wasn't bound to pay a contract cancellation fee I would have severed ties with both companies.
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by jonthethird on 2011-09-29:
It appears Quest is a reseller of DirecTv, and, as such, is responsible for the maintenance and service issues. All DirecTv is doing is providing the signal. Such arrangements are common in Apartment Complexes. The costs are usually higher then if you had DirecTv on its own, with your own dish.
Close commentsAdd reply

Service charge
Posted by Budcat on 07/08/2011
CASTLE ROCK, COLORADO -- I noticed that my phone was not working and called Qwest with the problem on June 19th 2011. I was told that I would not be charged $85 if no problem was found outside my home. I was told this more than once. I asked again more than once if I would be charged if the technician would not have to enter my home to confirm what I was being told. The technician did not have to enter my home but I still have this charge on my bill. The technician even told me that I would not be charged since he did not enter my home. This charge is now on my bill. Why? I was lied to more than once and when I called customer service I was told that I was read a disclaimer that said I would be charged for having the technician come to check the connections outside my home. I don't remember being read this disclaimer stating that this charge would be billed even though no home entry was made. The technician said that I would not be charged. I would like to hear the recordings telling me I would be charged even though no home entry was made. I don't believe I was told the truth up front. I WAS lied to.
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by leet60 on 2011-07-08:
You need to confirm exactly the problem the technician discovered. In most instances if you subscribe to phone service and the company connects you with preexisting lines they are not responsible for that wiring. Their responsibility generally is for the connection from the telephone pole to the building unless they actually installed the wiring for the home itself.
Close commentsAdd reply

Fraudulent and Unlawful Fee by Qwest
Posted by on 06/22/2011
DENVER, COLORADO -- (03/29/2010)
We had been a customer of Qwest for the last 8 (eight) years and we've always paid our bill on time and we have never missed a payment.

Problem: We are being charged for a $200 fee as part of a "2-year Internet plan" that we NEVER signed up for or agreed upon. We called in to disconnect service and it was WAIVED by an employee named EMMA, but it seemed like that fact was totally ignored and then they're still charging us $200 the early termination fee.

Details: On Monday, February 15, 2010; at 11:50a PST, my husband, Ryan, spoke on the phone with one of Qwest' Customer Service employees, Emma, to let her know we were moving out and needed to disconnect our phone and Internet service. She mentioned the $200 fee as a penalty of early disconnection, my husband told her he never agreed to such a contract. She spoke with her manager, who AGREED to WAIVE the erroneous fee. Emma then told my husband an updated bill would be sent to us reflecting the correct final charge. We never received it. (If they are a reputable and such a reliable company they can access the recording of this call, it will prove that she WAIVED the fee for us.)

After emailing them again a couple weeks later, we received a reply from "Nancy" on 03/04/10 apologizing and informing me that the revised final bill would be sent immediately. We finally received the bill for $248, still incorrect! We chatted online with Customer Service again with "Juan" at the "Idaho office". After explaining everything to him, he informed us that no one there could help me, and that we would have to wait until the next morning to speak with the billing department.

On March 16, 2010 @ 9:38a, my husband contacted the billing office and asked for the manager. Darren at the Boise office answered. Once again, my husband explained everything to him, including his conversation with Emma. The manager argued with him about this $200 fee for about ten minutes, insisting that it was valid and justified, even though we have NEVER signed up for any yearly plan! The manager then continued to say that we were sent information about this multiple times, which we were NOT!! My husband told him this a number of times, but the manager wouldn't listen and continued to insist that my husband just doesn't remember, and treated him like he was either making it all up or didn't know what he was talking about. The fact is, Emma had already waived the fee!!

We are completely furious and frustrated with this company! The $200 charge is unfair and UNWARRANTED! He has been a customer of Qwest for years, but if this is how we are going to be treated by them, we will have no hesitation to look elsewhere for professionalism, competence and decent customer service.

Reply #1 from Qwest:

Date: Mon, 22 Mar 2010 16:59:38 -0500
From: Qwest. Support@Qwest.com
Subject: Re: Qwest.com Customer Support (KMM16888259I15977L0KM)

Dear Ryan,
Thank you for your recent e-mail inquiry to Qwest in regards to the 200.00 early disconnection fee. There is not a paper agreement you would have signed to set this up. It's done as a verbal agreement. At the time the service is ordered we send you a thank you letter confirming the changes that have been made to your account. In this letter it explains that you've entered into a 2 year agreement and it provides you the terms of the agreement. We also remind you every month when the bill prints that you are receiving a reduced monthly rate because of your 24 month term agreement and the date the agreement expires.

The discount you have received every month based on this agreement is 10.00. In some cases when an agreement is being disputed we will remove the 200.00 fee but go back and bill you for the months you received the 10.00 discount in error. In your case you had the service for 20 months and received a 10.00 discount per month. Unfortunately the amount of discount you received totals the amount you are being billed for with the early disconnection.

I can go ahead and remove the 200.00 early disconnection fee but we will need to go back and bill you for the 10.00 discount you were receiving monthly because of the agreement you did not sign up for.


eService Supervisor
Qwest Customer Care
Consumer Markets

Our reply:


As I've stated many times before, I never agreed to any such contract - verbal or physical - nor have I ever received any letter about being in such a contract. As for the $10/month discount on my bill, that was from packaging two services - phone and internet - NOT because of a 2-year contract I had supposedly signed up for. So yes, you can go ahead and get rid of the $200 fee since I was never in that agreement in the first place (as you stated). I was told it was already waived anyway.


Reply #2 from Qwest:

Date: Thu, 25 Mar 2010 10:16:55 -0500
From: Qwest. Support@Qwest.com
Subject: RE: Qwest.com Customer Support

Dear Ryan,
I understand your frustration with this issue, howerver both You and Qwest are responsible for making sure you are getting the services you requested at the price you agreed to. We provide you a detailed bill each month in case there was an error made on our part. Up until you disconnected your account there were no calls questioning the discounts you were getting or why your bill stated you were in an agreement that expires in 2010.
I can meet you half way on this as you have been an excellent customer with Qwest and adjust 100.00 of the 200.00 fee. You may not have received the thank you letter that was sent but the information has been provided on your bill every month since the service was connected.
You were receiving 2 different discounts on your phone bill for the Internet service. You were getting a 5.00 bundle savings discount and a 10.00 Promotional Discount.
It appeared on your bill each month as follows:
Your savings this month
Thank you for being a valued Qwest customer with Savings for Bundling.-Internet Service. Bundle Savings based on the 1 product(s) you currently have is $5 per month. This bill includes a Bundle Savings of $5.00.
You are receiving a reduced monthly rate for your Qwest Connect service because of your 24 month term commitment. Your agreement expires on 06-19-2010.

Bundle Savings Discount
Qwest Connect SLVR w MSFT (01/17 - 02/16) $5.00

Total Bundle Savings $5.00

Promotional Discounts Discount
Qwest Connect (01/17 - 02/16) $10.00

Total Promotional Discounts $10.00
Total savings this month $15.00

eService Supervisor
Qwest Customer Care
Consumer Markets

Physical & emotional damage (Updated 06/22/2011):
We are still receiving letters from the collection company saying that he still owed Qwest $175 and his credit is completely ruined because of this fraudulent and unlawful fee. Years and years of good credit down the drain because of this.
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by Sophia Marie on 2011-06-22:
You can argue this until you're blue in the face but the fact remains that Quest/CenturyTel is correct. You were in a verbal contract for phone and Internet service and as such are required to pay the early termination fees. Said fees are not fraudulent or unlawful - - somewhere along the line your husband agreed to the terms of service and signing a written contract is not required - - end of story.
Posted by jktshff1 on 2011-06-22:
Sophia, a verbal contract is only worth the paper it's written on. That being said, I would think at some point, Quest sent written correspondence that included their terms and conditions.
Pay the bill, it's already cost you that much in time, effort and worry.
Good luck
Posted by Fufu487 on 2011-06-23:
I feel you DO owe this money. And Quest justified the fees and explained where the additional amount owing came from. They are willing to waive the fee but you still owe just short of $200 for the discount you received. Had you not received the discount, you would have paid that amount.
Posted by oldisgood on 2011-06-23:
You got the service at a reduced price and, I believe, you knew that. Qwest is correct in charging you, I think. It pays to read everything you get in the mail.
Close commentsAdd reply

How much more will it cost for fiber-optics for the web?
Posted by Antieroo on 06/09/2011
DENVER, COLORADO -- My router quit so I called Qwest and tried to get it working. They said router was bad, so I went to Cherry Creek office and got a new router. It worked for 1 day, I called and was told this time I needed a new router I said "I just got one". Qwest did a up grade to the area you live in so new router for fiber-optics. Back to Cherry Creek office and get another router. I am 60 and use a cane and the bus, by this time I was tired and hot in more ways than one. I asked about any price increase and was told no price increase! WELL lets see how long before the price goes up.
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Skye on 2011-06-09:
You know, they could have mailed it to you, instead of having you come in. Sorry they did not tell you this.

Shame on them.
Close commentsAdd reply

Drop in Rural Dial Up Speed
Posted by EarthResident on 05/16/2011
I used to get a dial up speed of 28.8K which is kind of sorry, but passable.

Now it dropped down to 26K which is miserable. Either the old phone line is falling apart or some (so called) technician doesn't know what he's doing. I'd like my 28.8 back. FIX THIS will ya ?

Pissed off Dan
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by azRider on 2011-05-16:
Your problem may not be your home or its line to the pole. it does not take much to make a modem fall back to a slower speed. a bit of static here, small crackle there. it may be that whoever your using for an ISP provider has changed their routing and now some static is in the line. So there may not be anything your local tech can do. It could be even weather related. high humidity can case some telephone lines to have a resistance build up that creates a freq that sounds like a humm. the modem would see this as a condition to fall back to a slower speed. The bottom line is that its hard to find the reason in a voice network for a modems loss of speed. if you can you might want to upgrade to a faster provider. I live in rural AZ and we have several broadband choices from wireless to 3G type services. check out what you can get to replace the antique 28K service.
Posted by trmn8r on 2011-05-16:
28.8? Wow, I don't know how you put up with that OR 26.

Sounds like the street cable may have degraded. Good luck - they probably don't guarantee speed.
Posted by Ytropious on 2011-05-16:
Dial up is pointless. You can get DSL or cable for cheap these days, even the slowest ones are faster then that usually! There's literally no excuse to stay in the dark ages OP, upgrade.
Posted by PepperElf on 2011-05-16:
The other factor however is that technically they don't have to offer digital service. Since it's dialup, as long as you can make a phone call, then they can consider your line to be perfectly functioning.
Posted by trmn8r on 2011-05-17:
Yt, the complaint says "rural dial-up" and this is Colorado, adjacent to Wyoming.

You ever been out that way? You could drive through several towns populated by cows, not people, before finding a gas station. My guess is the only option for the OP is to go to satellite.
Close commentsAdd reply

A HUGE Lesson In Customer Service
Posted by Wontuseqwest on 05/09/2011
Hang with me a little - because by the end of this you'll understand why Qwest could tear a page out of Apples customer service handbook!

I ordered an IPad for my son and the engraving was wrong so I called Apple to see what could be done.

"We're sooooooo sorry about the mistake. We realize it's a gift and it should be right". I tried to argue that it was my mistake and was going to offer to pay for the change and he would not let me accept the blame. Here is what he did do.
1) We'll set up a return for you. You won't get it, but if you do, we're mailing you a return label now which you can use to return it to us - at our expense.
2) We'll get the new one expedited right away with the engraving you want.
3) We won't charge your credit card a second time in the meantime - If however I need to I will call you back before we do.
4) We're going to give you a free cover to protect the face for making this mistake - which color would you like. Some colors are not on the website let me tell you what they are.
5) My name is Darren, here is my personal number. Please call me directly if something goes wrong.
6) I'm sorry again for the mistake. We should have gotten this correct the first time.
7) Is there anything else you think I can do?
I hung up almost embarrasssed and think I owe Darren an IPad.

Today I also got two phone calls today from Quest wanting to lower my phone bill and one last week wanting my business back after two years. Here is how the 2nd call went today:

Me. "May I stop you please. I've already spoken to someone earlier today about this and also last week. If you just fax the information to me at the number you just dialed I'll take a look at your rates."
"Are you currently a QWest customer?"
"No, I'm not but if you want to Win me back here is your chance".
"Well I'm calling to lower your rates, so the call you got was from another department. Thank you. Have a nice day Sir". Click! ! !

Can you spot the difference?
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by Starlord on 2011-05-10:
I have never known of Qwest (the ten-=state phone company) to sell ipods. I got suckered into buying a cell phone from Qwest once, and eneded up with a $500 paperweight, but I was enver offered an ipod by Qwest. Is there another company using the name Quest,offering phone service? If so, advise Qwest, as that is copyroght infringement.
Posted by Susan on 2011-07-14:
They were trying to compare the level of customer service you get from Ipod vs the kind of non-customer service you get from Qwest, not that Qwest was trying to sell in Ipod.
Close commentsAdd reply

Horrible rural dial up
Posted by SlowBoat on 05/05/2011
COLORADO -- My wife and I are senior citizens, South of Calhan, Colorado. We've been on this ROTTEN rural dial up (runs at 28K) for years. We can't afford to pay the typical $40/$50 a month thing for high speed. I'd think I'd gone to heaven if I could get 115K as a dial up thing. I'd be willing to pay $25 a month for that, so I'm not trying to get something for nothing. They don't care .... their Qwest is for money. Right Mueller ? <<<<< CEO
Read 14 RepliesAdd reply

User Replies:Close comments

Posted by jktshff1 on 2011-05-05:
Sorry but yes, it's all about the $$$ if there are not enough people in the area to support faster connections it makes sense from a business end. Why do business where you would loose money? Satellite might be your best bet. With @ 300 people per square mile in el paso county and the population of Calhan, Co at @ 800 it would not pay to invest the $$$ needed for fiber optics etc.
Posted by SlowBoat on 2011-05-05:
They've got billions. It's time to share the wealth.
Satellite ? Okay fine .... send me the check. I'm below poverty level. BTW, there are lots of others just like me. Did you forget that people buy things on line ? Poor connectivity isn't good for those those who sell on line. I get disgusted waiting for bloated pages to load and turn the blasted thing off. No sale.
Posted by jktshff1 on 2011-05-05:
OK, why "share the wealth" that they earned? In spite of the efforts of our current prez, we ain't a socialist society yet. You being below the poverty level has nothing to do with the issue. Internet and connections are not a right.
Posted by SlowBoat on 2011-05-05:
They haven't "EARNED" all of it. Some of it is THEFT. You should be in my situation for a while. Then you'd change your tune. Could you get by on $1045 a month? I doubt it. Sometimes I feel like I'm living in a third world country.
Why don't they provide a low speed wireless service for $25. Who needs fiber optics. No money in that either ? Don't forget to mail that check to me for the satellite service ($1200 should do). Jeez, I can't even afford good dental care. I'd probably have to spend the money on that. Don't give me anymore bull saying they've earned it.
Posted by Anonymous on 2011-05-05:
Slowboat, I feel for your situation, but there are still parts of the world that don't have internet at all, running water, electricity, phones, etc. Be thankful for what you do have. It's not Qwest's fault you live in a rural area and can't afford another service or provider. Good reminder of why it is important to plan for retirement the day you get your first job.
Posted by SlowBoat on 2011-05-05:
Thanks for your feedback ..... My parents were poor and depressed. I wasn't taught discipline or direction and so I turned out like them. It's hard to steer your boat without a rudder and they're supposed to give you that psychological rudder. After quite a number of dead end jobs, I decided to put my hobby to work. Starting in the late 80s I made some of the most beautiful telescope mirrors that ever came down the pike (on home made optical machines). Unfortunately the economy is so bad now that no one is buying. If that situation turns around, maybe I'll be able to pay for high speed wireless (not with Qwest). What I really should have done years ago is applied for a job with THE PHONE COMPANY ! RIGHT ? Oh BTW, I couldn't afford to drill a well and didn't have running water. Had to haul it here. Now I have a 3000 gallon cistern.
Posted by Anonymous on 2011-05-05:
Lol slow, right!
If there is no one to take the wheel, you have to take it yourself. Ultimately, we are all the masters of our own destiny. I have lived on nothing and next to nothing more than once in this life. I don't blame my parents or anyone else for my life circumstances, I alone am responsible for me.
Good luck with those telescope mirrors, telescopes are one of my passions.
Posted by trmn8r on 2011-05-05:
The only way I know of getting 115K is if you use two phone lines and two modems, and use a multilink setup.

My high speed DSL (lowest speed) is $14.99 a month. What service do you have available for $40-50?

It is a simple matter of economics when it comes to expanding internet access in a certain region. If adding the infrastructure doesn't result in a return of capital, it isn't going to happen.
Posted by SlowBoat on 2011-05-05:
Can this be done in a rural area ? I'd have to get
better step by step instructions if it can. Not too familiar with this. I have what I call my junk email at Alanr@optician.com if you want to share more info.
Thanks :-)
Posted by ok4now on 2011-05-06:
You're really between a rock and a hard place on this one. Living in a rural area your options are limited and unaffordable if there was an option. Vonage (a voip service) might be an option if you can find & afford a high speed internet connection. For $25.99 a month you get unlimited local & long distance. They now offer connections to wireless phones across Europe & Asia. Obviously you could care less about this. You just want decent phone service at an affordable price. Unless a provider offers this in your area you're pretty much stuck with what you have. What about dropping the land line and getting a cell phone with unlimited service for $50.00 a month? You also get free internet and texting. Not sure if it's offered in our area but both Metro and Boost offer this deal. Check it out.
Posted by PepperElf on 2011-05-07:
The thing is, laying the cable out is actually pretty expensive.

One of my computer instructors last year said it would cost at least TWENTY FIVE THOUSAND dollars to extend the cable out to his area. Now if the residents pooled together to pay that cost they could get the service but... no one wants to so they have to do without.

Cable companies aren't charities - they're businesses. They're not going to just drop say $25K on just a handful of customers. There's no way they could reasonably recoup the cost... and businesses that throw money away on inefficient plans like that usually go under.

Posted by PepperElf on 2011-05-07:
you know... OK - the only problem with that is... if it's a rural area the cell coverage might be crap too.

I live in a small town now - it's not rural but it's darn close to rural areas... our cell coverage sucks for some brands. seriously, we have to go outside sometimes
Posted by ok4now on 2011-05-07:
PepperElf: Good point. If the area is that rural there are probably very few cell towers (if any) and the coverage would be horrible. Satellite may be the only option but that is expensive and the service is only fair. It ain't cheap but I love my FIOS. True HD picture quality, blazing fast internet and unlimited phone service over copper lines. No VOIP over the internet where you can loose service. Had that problem with Comcast frequently. No easy answer for this OP.
Posted by PepperElf on 2011-05-14:
Yeah satellite is pretty much the only option for some areas, and it doesn't come cheap.

And even in non-rural areas there can be sucky cell coverage. Maybe it's the towers - or lack of them - or the way this apartment was constructed (brick) but both my bf's cells and mine have crappy coverage. We have to go outside to get a good signal. And upgrading might not solve the issue... cos we're both on different carriers.
Close commentsAdd reply

Why in the devil is this new 5-year price lock only for new customers?
Posted by Jdwheeler51 on 04/17/2011
I would like to know why in the devil is the 5-year price lock only for new customers that sign up, and not for existing ones that already have Qwest/CenturyLink service?? This sounds like a scam and a half to me if I have ever heard of one!! Sincerely, James "Jim" Wheeler, .
Read 7 RepliesAdd reply

User Replies:Close comments

Posted by Mario The Great on 2011-04-17:
As a current subscriber, you can still get it. Here's the "legalize".

5 Year Price Lock Offer for residential customers activating or adding listed High-Speed Internet and/or voice services in qualifying service bundle. Existing customers will lose current discounts by subscribing to this offer. Locked-In Offer applies only to the monthly recurring charges for the listed services; excludes all taxes, fees, surcharges, and monthly recurring fees for modem/router and professional installation. Listed bundle rate of $59.95/mo. requires Qwest Home Phone Unlimited and High-speed Internet service with up to 1.5 Mbps. One bundle only per account. An additional monthly fee (including professional installation, if applicable) and a shipping and handling fee will apply to customer's modem or router.
Posted by jdwheeler51 on 2011-04-17:
Well, Mario, that is not what Qwest (soon to be CenturyLink) told me. They told me that customers such as myself that are on the "Price for Life" plan or other existing customers may not switch to this. Sincerely, James "Jim" Wheeler, .
Posted by Mario The Great on 2011-04-17:
Go to the website, click on the link that says conditions - print this page out - call the representative and tell him that you would like to take advantage of this offer. Kindly explain to him/her that you know how to read well enough to see the part where it says EXISTING CUSTOMER WILL LOSE CURRENT DISCOUNTS BY SUBSCRIBING TO THIS OFFER. Please deposit $2.00 for the next 2 minutes of advice. :)
Posted by Mario The Great on 2011-04-17:
Here´s the fine print directly from their website:

Print Window Close Window Close Window

Offers end 07/30/2011.

12 Month Offer for residential customers activating or adding listed High-Speed Internet and/or voice services in qualifying service bundle. Existing customers will lose current discounts by subscribing to this offer. Listed High-speed Internet rate of $14.95/mo. requires a 12-month term agreement (after which the rate reverts to the then-current standard rate) and Qwest Home Phone Unlimited. Listed rate applies to up to 1.5 Mbps High-speed Internet service. An additional monthly fee (including professional installation, if applicable) and a shipping and handling fee will apply to customer's modem or router.

5 Year Price Lock Offer for residential customers activating or adding listed High-Speed Internet and/or voice services in qualifying service bundle. Existing customers will lose current discounts by subscribing to this offer. Locked-In Offer applies only to the monthly recurring charges for the listed services; excludes all taxes, fees, surcharges, and monthly recurring fees for modem/router and professional installation. Listed bundle rate of $59.95/mo. requires Qwest Home Phone Unlimited and High-speed Internet service with up to 1.5 Mbps. One bundle only per account. An additional monthly fee (including professional installation, if applicable) and a shipping and handling fee will apply to customer's modem or router.

Pure Broadband – The listed PURE rates require a 12-month term agreement (after which the rate reverts to the then-current standard rate). An additional monthly fee (including professional installation, if applicable) and a shipping and handling fee will apply to customer's modem or router. Unless eligible customers properly exercise satisfaction guarantee described above, as determined by service location, an early termination fee will apply equal to the applicable monthly recurring service fee multiplied by the number of months remaining in the term, up to $200. Telephone landline is part of the service only for the purpose of data traffic transmission/connection and cannot be used for voice traffic transmission, except for 911 services.

Current Qwest Price for Life customers - Acceptance of either offer will automatically cancel the Price for Life guarantee and your High Speed Internet service could be subject to any future rate increases.

General – Services and offers not available everywhere. Qwest may change or cancel services or substitute similar services at its sole discretion without notice. Offer, plans, and stated rates are subject to change and may vary by service area. Requires credit approval and deposit may be required. Additional restrictions apply.
Terms and Conditions – All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.Qwest.com/legal.

Taxes, Fees, and Surcharges – Applicable taxes, fees, and surcharges include a carrier Universal Service charge, carrier cost recovery surcharges, a one-time High-speed Internet activation fee, a one-time voice service activation fee, state and local fees that vary by area and certain in-state surcharges. Cost recovery fees are not taxes or government-required charges for use. Taxes, fees, and surcharges apply based on standard monthly, not promotional, rates.

Monthly Rate – Monthly rate applies while customer subscribes to all qualifying services. If one (1) or more services are cancelled, the standard monthly fee will apply to each remaining service.

High-speed Internet – An early termination fee will apply equal to the applicable monthly recurring service fee multiplied by the number of months remaining in the term, up to $200. Connection speeds are based on sync rates. Download speeds will be up to 15% lower due to network requirements and may vary for reasons such as customer location, websites accessed, Internet congestion and customer equipment. Consistent speed claim is based on providing High-speed Internet customers with a dedicated, virtual-circuit connection between their homes and the Qwest central office.

Speed Claims: Consistent speed claim as well as claim that your connection to Qwest's network is 100% yours is based on Qwest providing its High-Speed Internet subscribers with a dedicated, virtual-circuit connection from your home and the Qwest central office.

Qwest Home Phone Unlimited – Applies to 1 residential phone line with direct-dial local and nationwide voice calling, designated calling features, and unlimited nationwide long distance service, including all U.S states, Puerto Rico, Guam, US Virgin Islands, and Canada; excludes commercial use, data and facsimile services (including dial-up internet connections), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage may be monitored and customer may be required to show compliance if usage exceeds 5,000 minutes/mo. or non-compliance indicated. International calling billed separately.

Qwest @Ease™ plans are available only to Qwest High–Speed Internet® subscribers. Each plan covers one High-Speed Internet line. See the Qwest @Ease Web site at http://www.qwest.com/ease for complete details.

Qwest Personal Digital Vault: This is an on–line back-up service for files stored on personal computer and is not designed to be an alternative storage site. Includes 2 GB storage capacity per account at no charge for Qwest High-Speed Internet subscribers. Customer can have more than one account but can only back-up only one computer per account. Each account requires a different e-mail address. Additional capacity available for purchase. Cannot be used for business or other commercial activity. Usage will be monitored and customers may be required to show compliance if storage exceeds 150 GB per account or other non-compliance is indicated. Customers utilizing substantial storage capacity may be required to activate additional accounts at no additional charge. While service will automatically encrypt and protect files, customer may lose this protection when sharing files with others. Service is subject to additional restrictions and Terms of Service agreement. Contact Qwest for complete details.

Copyright © 2011 Qwest. All Rights Reserved. The Qwest name and logo are trademarks of Qwest. All other marks are property of their respective owners.
Posted by Starlord on 2011-04-18:
Qwest is getting so much competition form Comcast and other internet providers, they dangle this carrot to get people to sign up. If they offered iot to everyone, they would lose too much revenue, so they only offer it to new customers, or make you give up any discounts you already receive, but lose if you go with this offer.
Posted by jdwheeler51 on 2011-04-19:
Well, if Comcast was not so lousy, I would have stayed with them. I switched back to Qwest over 1 1/2 years ago, and I haven't missed Comcast since!! Sincerely, James "Jim" Wheeler.
Posted by Leslie on 2011-05-24:
I chatted with a Qwest rep. He said to call 1-877-348-9004, the "Loyalty Line" I think he called it. I have found the "fine print" online and it says that existing customers will lose any current deals to take advantage of this. So you should be able to get it if you call that number.
Close commentsAdd reply

Top of Page | Next Page >