Since the day I signed up for the Direct TV and Qwest (now CenturyLink)bundle through Qwest it has been nothing short of a nightmare. I got an email confirming my order and that a Qwest representative ... read full review1 Replies - Latest reply on 09/29/2011
Qwest is the worst company for service and customer service on the planet. I have been with them for 18 years because I have no other provider. They are notorious for false advertising. They will sign you up for a program touting it is "price for Life" and when your bill comes, it is not what they told you. I lose my dial tone almost once a week and sometimes have to wait hours for it to come back. When I call them, they try to blame it on my internal systems and tell me they will charge $85 to come out. Why are they charging me when their system is broke? They won't let you speak to a supervisor ever.
1 Replies - Latest reply on 07/29/2011Add reply
I am sure it is because they are fielding so many complaints because their company and service suck!!!!! AVOID THEM AT ALL COST.
CASTLE ROCK, COLORADO -- I noticed that my phone was not working and called Qwest with the problem on June 19th 2011. I was told that I would not be charged $85 if no problem was found outside my home. I was told this more than once. I asked again more than once if I would be charged if the technician would not have to enter my home to confirm what I was being told. The technician did not have to enter my home but I still have this charge on my bill. The technician even told me that I would not be charged since he did not enter my home. This charge is now on my bill. Why? I was lied to more than once and when I called customer service I was told that I was read a disclaimer that said I would be charged for having the technician come to check the connections outside my home. I don't remember being read this disclaimer stating that this charge would be billed even though no home entry was made. The technician said that I would not be charged. I would like to hear the recordings telling me I would be charged even though no home entry was made. I don't believe I was told the truth up front. I WAS lied to.1 Replies - Latest reply on 07/08/2011Add reply
Quest sold our business info 2 weeks before they even turned it on. Our first ten phone calls on our business line were cold callers.
1 Replies - Latest reply on 06/24/2011Add reply
Don't use quest for your business phone service unless you don't mind being interrupted from business to tell salespeople no thanks.
PHOENIX, AZ, ARIZONA -- We ordered their service online, then decided to cancel it three days later. Two weeks after that an installer still showed up and said he hooked up our service....even though we weren't home. Now they are saying a modem was delivered and we will be charged for it, even though we cancelled before anything was even installed. Their customer service people are rude and they will rip you off even if they have to lie or install service you never wanted. 3 Replies - Latest reply on 06/29/2011Add reply
I have two DSL lines for my business -- so that if one goes down I can keep operating on the other one. Two days ago, both went down. I got on the phone -- no help at all. Best suggestion -- both modems, entirely coincidentally, went down at exactly the same time. Next day, both came back, all by themselves. Actually they weren't totally down, if I waited long enough, then clicked "view source", I did get some content. On rare occasions, I could get something to show up on the screen.
1 Replies - Latest reply on 06/17/2011Add reply
Then tonight, same problem. Very snippy Qwest representative told me that the problem is that the static IP address I've been assigned is wrong, and tomorrow morning I need to get it switched to another static IP address. This is, of course, absurd. And, two of the people I talked to said again that both modems, very coincidentally, went down at the exact same time. Problem is, it's a monopoly. There's nobody else to talk to.
The Qwest service is constantly interrupted or slowed down so much that you cannot play online games and it takes forever to load anything from the internet.
3 Replies - Latest reply on 07/07/2011Add reply
I don't understand how they can be advertising for new customers when they don't have the capacity to handle the customers they have now. Isn't there some law against this?
My roommate used to have CenturyLink and never had a problem. Their customer service is excellent. We are praying that they will take over our service.
DENVER, COLORADO -- My router quit so I called Qwest and tried to get it working. They said router was bad, so I went to Cherry Creek office and got a new router. It worked for 1 day, I called and was told this time I needed a new router I said "I just got one". Qwest did a up grade to the area you live in so new router for fiber-optics. Back to Cherry Creek office and get another router. I am 60 and use a cane and the bus, by this time I was tired and hot in more ways than one. I asked about any price increase and was told no price increase! WELL lets see how long before the price goes up.1 Replies - Latest reply on 06/09/2011Add reply
Horrible rural dial up
COLORADO -- My wife and I are senior citizens, South of Calhan, Colorado. We've been on this ROTTEN rural dial up (runs at 28K) for years. We can't afford to pay the typical $40/$50 a month thing for high speed. ... read full review14 Replies - Latest reply on 05/14/2011
Billing dept never corrected overcharges for multiple modems (I only got ONE) and online payment never works, billing dept impossible to reach due to very limited hours and never takes care of mistakes in billing like they say. STAY AWAY unless you enjoy spending your days on the phone getting nowhere with nobody. 1 Replies - Latest reply on 04/02/2011Add reply
Qwest internet service is the SORRIEST internet provider ever. Down quite often, slow as hell, yuck!!! 3 Replies - Latest reply on 03/21/2011Add reply
Refuses Credit for Phantom Line
SEATTLE, WASHINGTON -- Qwest began sending me bills for a phone number that we did not order and which does not work from any phone jack in our house. I did not notice the phony telephone number until quite a few months later. ... read full review4 Replies - Latest reply on 03/09/2011
I have dealt with Qwest internet service on 3 separate occasions. Every one of them was a living nightmare.
If you have to cancel Qwest service, forget about it. They'll hound you, promise you lies ... read full review3 Replies - Latest reply on 02/14/2011