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110 Reviews & Complaints
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Drop in Rural Dial Up Speed
Posted by EarthResident on 05/16/2011
I used to get a dial up speed of 28.8K which is kind of sorry, but passable.

Now it dropped down to 26K which is miserable. Either the old phone line is falling apart or some (so called) technician doesn't know what he's doing. I'd like my 28.8 back. FIX THIS will ya ?

Pissed off Dan

     
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Posted by azRider on 2011-05-16:
Your problem may not be your home or its line to the pole. it does not take much to make a modem fall back to a slower speed. a bit of static here, small crackle there. it may be that whoever your using for an ISP provider has changed their routing and now some static is in the line. So there may not be anything your local tech can do. It could be even weather related. high humidity can case some telephone lines to have a resistance build up that creates a freq that sounds like a humm. the modem would see this as a condition to fall back to a slower speed. The bottom line is that its hard to find the reason in a voice network for a modems loss of speed. if you can you might want to upgrade to a faster provider. I live in rural AZ and we have several broadband choices from wireless to 3G type services. check out what you can get to replace the antique 28K service.
Posted by trmn8r on 2011-05-16:
28.8? Wow, I don't know how you put up with that OR 26.

Sounds like the street cable may have degraded. Good luck - they probably don't guarantee speed.
Posted by Ytropious on 2011-05-16:
Dial up is pointless. You can get DSL or cable for cheap these days, even the slowest ones are faster then that usually! There's literally no excuse to stay in the dark ages OP, upgrade.
Posted by PepperElf on 2011-05-16:
The other factor however is that technically they don't have to offer digital service. Since it's dialup, as long as you can make a phone call, then they can consider your line to be perfectly functioning.
Posted by trmn8r on 2011-05-17:
Yt, the complaint says "rural dial-up" and this is Colorado, adjacent to Wyoming.

You ever been out that way? You could drive through several towns populated by cows, not people, before finding a gas station. My guess is the only option for the OP is to go to satellite.
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A HUGE Lesson In Customer Service
Posted by Wontuseqwest on 05/09/2011
Hang with me a little - because by the end of this you'll understand why Qwest could tear a page out of Apples customer service handbook!

I ordered an IPad for my son and the engraving was wrong so I called Apple to see what could be done.

"We're sooooooo sorry about the mistake. We realize it's a gift and it should be right". I tried to argue that it was my mistake and was going to offer to pay for the change and he would not let me accept the blame. Here is what he did do.
1) We'll set up a return for you. You won't get it, but if you do, we're mailing you a return label now which you can use to return it to us - at our expense.
2) We'll get the new one expedited right away with the engraving you want.
3) We won't charge your credit card a second time in the meantime - If however I need to I will call you back before we do.
4) We're going to give you a free cover to protect the face for making this mistake - which color would you like. Some colors are not on the website let me tell you what they are.
5) My name is Darren, here is my personal number. Please call me directly if something goes wrong.
6) I'm sorry again for the mistake. We should have gotten this correct the first time.
7) Is there anything else you think I can do?
I hung up almost embarrasssed and think I owe Darren an IPad.

Today I also got two phone calls today from Quest wanting to lower my phone bill and one last week wanting my business back after two years. Here is how the 2nd call went today:

Me. "May I stop you please. I've already spoken to someone earlier today about this and also last week. If you just fax the information to me at the number you just dialed I'll take a look at your rates."
"Are you currently a QWest customer?"
"No, I'm not but if you want to Win me back here is your chance".
"Well I'm calling to lower your rates, so the call you got was from another department. Thank you. Have a nice day Sir". Click! ! !

Can you spot the difference?
     
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Posted by Starlord on 2011-05-10:
I have never known of Qwest (the ten-=state phone company) to sell ipods. I got suckered into buying a cell phone from Qwest once, and eneded up with a $500 paperweight, but I was enver offered an ipod by Qwest. Is there another company using the name Quest,offering phone service? If so, advise Qwest, as that is copyroght infringement.
Posted by Susan on 2011-07-14:
They were trying to compare the level of customer service you get from Ipod vs the kind of non-customer service you get from Qwest, not that Qwest was trying to sell in Ipod.
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Horrible rural dial up
Posted by SlowBoat on 05/05/2011
COLORADO -- My wife and I are senior citizens, South of Calhan, Colorado. We've been on this ROTTEN rural dial up (runs at 28K) for years. We can't afford to pay the typical $40/$50 a month thing for high speed. I'd think I'd gone to heaven if I could get 115K as a dial up thing. I'd be willing to pay $25 a month for that, so I'm not trying to get something for nothing. They don't care .... their Qwest is for money. Right Mueller ? <<<<< CEO
     
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Posted by jktshff1 on 2011-05-05:
Sorry but yes, it's all about the $$$ if there are not enough people in the area to support faster connections it makes sense from a business end. Why do business where you would loose money? Satellite might be your best bet. With @ 300 people per square mile in el paso county and the population of Calhan, Co at @ 800 it would not pay to invest the $$$ needed for fiber optics etc.
Posted by SlowBoat on 2011-05-05:
They've got billions. It's time to share the wealth.
Satellite ? Okay fine .... send me the check. I'm below poverty level. BTW, there are lots of others just like me. Did you forget that people buy things on line ? Poor connectivity isn't good for those those who sell on line. I get disgusted waiting for bloated pages to load and turn the blasted thing off. No sale.
Posted by jktshff1 on 2011-05-05:
OK, why "share the wealth" that they earned? In spite of the efforts of our current prez, we ain't a socialist society yet. You being below the poverty level has nothing to do with the issue. Internet and connections are not a right.
Posted by SlowBoat on 2011-05-05:
They haven't "EARNED" all of it. Some of it is THEFT. You should be in my situation for a while. Then you'd change your tune. Could you get by on $1045 a month? I doubt it. Sometimes I feel like I'm living in a third world country.
Why don't they provide a low speed wireless service for $25. Who needs fiber optics. No money in that either ? Don't forget to mail that check to me for the satellite service ($1200 should do). Jeez, I can't even afford good dental care. I'd probably have to spend the money on that. Don't give me anymore bull saying they've earned it.
Posted by Anonymous on 2011-05-05:
Slowboat, I feel for your situation, but there are still parts of the world that don't have internet at all, running water, electricity, phones, etc. Be thankful for what you do have. It's not Qwest's fault you live in a rural area and can't afford another service or provider. Good reminder of why it is important to plan for retirement the day you get your first job.
Posted by SlowBoat on 2011-05-05:
Thanks for your feedback ..... My parents were poor and depressed. I wasn't taught discipline or direction and so I turned out like them. It's hard to steer your boat without a rudder and they're supposed to give you that psychological rudder. After quite a number of dead end jobs, I decided to put my hobby to work. Starting in the late 80s I made some of the most beautiful telescope mirrors that ever came down the pike (on home made optical machines). Unfortunately the economy is so bad now that no one is buying. If that situation turns around, maybe I'll be able to pay for high speed wireless (not with Qwest). What I really should have done years ago is applied for a job with THE PHONE COMPANY ! RIGHT ? Oh BTW, I couldn't afford to drill a well and didn't have running water. Had to haul it here. Now I have a 3000 gallon cistern.
Posted by Anonymous on 2011-05-05:
Lol slow, right!
If there is no one to take the wheel, you have to take it yourself. Ultimately, we are all the masters of our own destiny. I have lived on nothing and next to nothing more than once in this life. I don't blame my parents or anyone else for my life circumstances, I alone am responsible for me.
Good luck with those telescope mirrors, telescopes are one of my passions.
Posted by trmn8r on 2011-05-05:
The only way I know of getting 115K is if you use two phone lines and two modems, and use a multilink setup.

My high speed DSL (lowest speed) is $14.99 a month. What service do you have available for $40-50?

It is a simple matter of economics when it comes to expanding internet access in a certain region. If adding the infrastructure doesn't result in a return of capital, it isn't going to happen.
Posted by SlowBoat on 2011-05-05:
Can this be done in a rural area ? I'd have to get
better step by step instructions if it can. Not too familiar with this. I have what I call my junk email at Alanr@optician.com if you want to share more info.
Thanks :-)
Posted by ok4now on 2011-05-06:
You're really between a rock and a hard place on this one. Living in a rural area your options are limited and unaffordable if there was an option. Vonage (a voip service) might be an option if you can find & afford a high speed internet connection. For $25.99 a month you get unlimited local & long distance. They now offer connections to wireless phones across Europe & Asia. Obviously you could care less about this. You just want decent phone service at an affordable price. Unless a provider offers this in your area you're pretty much stuck with what you have. What about dropping the land line and getting a cell phone with unlimited service for $50.00 a month? You also get free internet and texting. Not sure if it's offered in our area but both Metro and Boost offer this deal. Check it out.
Posted by PepperElf on 2011-05-07:
The thing is, laying the cable out is actually pretty expensive.

One of my computer instructors last year said it would cost at least TWENTY FIVE THOUSAND dollars to extend the cable out to his area. Now if the residents pooled together to pay that cost they could get the service but... no one wants to so they have to do without.

Cable companies aren't charities - they're businesses. They're not going to just drop say $25K on just a handful of customers. There's no way they could reasonably recoup the cost... and businesses that throw money away on inefficient plans like that usually go under.

Posted by PepperElf on 2011-05-07:
you know... OK - the only problem with that is... if it's a rural area the cell coverage might be crap too.

I live in a small town now - it's not rural but it's darn close to rural areas... our cell coverage sucks for some brands. seriously, we have to go outside sometimes
Posted by ok4now on 2011-05-07:
PepperElf: Good point. If the area is that rural there are probably very few cell towers (if any) and the coverage would be horrible. Satellite may be the only option but that is expensive and the service is only fair. It ain't cheap but I love my FIOS. True HD picture quality, blazing fast internet and unlimited phone service over copper lines. No VOIP over the internet where you can loose service. Had that problem with Comcast frequently. No easy answer for this OP.
Posted by PepperElf on 2011-05-14:
Yeah satellite is pretty much the only option for some areas, and it doesn't come cheap.

And even in non-rural areas there can be sucky cell coverage. Maybe it's the towers - or lack of them - or the way this apartment was constructed (brick) but both my bf's cells and mine have crappy coverage. We have to go outside to get a good signal. And upgrading might not solve the issue... cos we're both on different carriers.
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Why in the devil is this new 5-year price lock only for new customers?
Posted by Jdwheeler51 on 04/17/2011
I would like to know why in the devil is the 5-year price lock only for new customers that sign up, and not for existing ones that already have Qwest/CenturyLink service?? This sounds like a scam and a half to me if I have ever heard of one!! Sincerely, James "Jim" Wheeler, .

     
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Posted by Mario The Great on 2011-04-17:
As a current subscriber, you can still get it. Here's the "legalize".

5 Year Price Lock Offer for residential customers activating or adding listed High-Speed Internet and/or voice services in qualifying service bundle. Existing customers will lose current discounts by subscribing to this offer. Locked-In Offer applies only to the monthly recurring charges for the listed services; excludes all taxes, fees, surcharges, and monthly recurring fees for modem/router and professional installation. Listed bundle rate of $59.95/mo. requires Qwest Home Phone Unlimited and High-speed Internet service with up to 1.5 Mbps. One bundle only per account. An additional monthly fee (including professional installation, if applicable) and a shipping and handling fee will apply to customer's modem or router.
Posted by jdwheeler51 on 2011-04-17:
Well, Mario, that is not what Qwest (soon to be CenturyLink) told me. They told me that customers such as myself that are on the "Price for Life" plan or other existing customers may not switch to this. Sincerely, James "Jim" Wheeler, .
Posted by Mario The Great on 2011-04-17:
Go to the website, click on the link that says conditions - print this page out - call the representative and tell him that you would like to take advantage of this offer. Kindly explain to him/her that you know how to read well enough to see the part where it says EXISTING CUSTOMER WILL LOSE CURRENT DISCOUNTS BY SUBSCRIBING TO THIS OFFER. Please deposit $2.00 for the next 2 minutes of advice. :)
Posted by Mario The Great on 2011-04-17:
Here´s the fine print directly from their website:

Print Window Close Window Close Window

Offers end 07/30/2011.

12 Month Offer for residential customers activating or adding listed High-Speed Internet and/or voice services in qualifying service bundle. Existing customers will lose current discounts by subscribing to this offer. Listed High-speed Internet rate of $14.95/mo. requires a 12-month term agreement (after which the rate reverts to the then-current standard rate) and Qwest Home Phone Unlimited. Listed rate applies to up to 1.5 Mbps High-speed Internet service. An additional monthly fee (including professional installation, if applicable) and a shipping and handling fee will apply to customer's modem or router.

5 Year Price Lock Offer for residential customers activating or adding listed High-Speed Internet and/or voice services in qualifying service bundle. Existing customers will lose current discounts by subscribing to this offer. Locked-In Offer applies only to the monthly recurring charges for the listed services; excludes all taxes, fees, surcharges, and monthly recurring fees for modem/router and professional installation. Listed bundle rate of $59.95/mo. requires Qwest Home Phone Unlimited and High-speed Internet service with up to 1.5 Mbps. One bundle only per account. An additional monthly fee (including professional installation, if applicable) and a shipping and handling fee will apply to customer's modem or router.

Pure Broadband – The listed PURE rates require a 12-month term agreement (after which the rate reverts to the then-current standard rate). An additional monthly fee (including professional installation, if applicable) and a shipping and handling fee will apply to customer's modem or router. Unless eligible customers properly exercise satisfaction guarantee described above, as determined by service location, an early termination fee will apply equal to the applicable monthly recurring service fee multiplied by the number of months remaining in the term, up to $200. Telephone landline is part of the service only for the purpose of data traffic transmission/connection and cannot be used for voice traffic transmission, except for 911 services.

Current Qwest Price for Life customers - Acceptance of either offer will automatically cancel the Price for Life guarantee and your High Speed Internet service could be subject to any future rate increases.

General – Services and offers not available everywhere. Qwest may change or cancel services or substitute similar services at its sole discretion without notice. Offer, plans, and stated rates are subject to change and may vary by service area. Requires credit approval and deposit may be required. Additional restrictions apply.
Terms and Conditions – All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.Qwest.com/legal.

Taxes, Fees, and Surcharges – Applicable taxes, fees, and surcharges include a carrier Universal Service charge, carrier cost recovery surcharges, a one-time High-speed Internet activation fee, a one-time voice service activation fee, state and local fees that vary by area and certain in-state surcharges. Cost recovery fees are not taxes or government-required charges for use. Taxes, fees, and surcharges apply based on standard monthly, not promotional, rates.

Monthly Rate – Monthly rate applies while customer subscribes to all qualifying services. If one (1) or more services are cancelled, the standard monthly fee will apply to each remaining service.

High-speed Internet – An early termination fee will apply equal to the applicable monthly recurring service fee multiplied by the number of months remaining in the term, up to $200. Connection speeds are based on sync rates. Download speeds will be up to 15% lower due to network requirements and may vary for reasons such as customer location, websites accessed, Internet congestion and customer equipment. Consistent speed claim is based on providing High-speed Internet customers with a dedicated, virtual-circuit connection between their homes and the Qwest central office.

Speed Claims: Consistent speed claim as well as claim that your connection to Qwest's network is 100% yours is based on Qwest providing its High-Speed Internet subscribers with a dedicated, virtual-circuit connection from your home and the Qwest central office.

Qwest Home Phone Unlimited – Applies to 1 residential phone line with direct-dial local and nationwide voice calling, designated calling features, and unlimited nationwide long distance service, including all U.S states, Puerto Rico, Guam, US Virgin Islands, and Canada; excludes commercial use, data and facsimile services (including dial-up internet connections), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage may be monitored and customer may be required to show compliance if usage exceeds 5,000 minutes/mo. or non-compliance indicated. International calling billed separately.

Qwest @Ease™ plans are available only to Qwest High–Speed Internet® subscribers. Each plan covers one High-Speed Internet line. See the Qwest @Ease Web site at http://www.qwest.com/ease for complete details.

Qwest Personal Digital Vault: This is an on–line back-up service for files stored on personal computer and is not designed to be an alternative storage site. Includes 2 GB storage capacity per account at no charge for Qwest High-Speed Internet subscribers. Customer can have more than one account but can only back-up only one computer per account. Each account requires a different e-mail address. Additional capacity available for purchase. Cannot be used for business or other commercial activity. Usage will be monitored and customers may be required to show compliance if storage exceeds 150 GB per account or other non-compliance is indicated. Customers utilizing substantial storage capacity may be required to activate additional accounts at no additional charge. While service will automatically encrypt and protect files, customer may lose this protection when sharing files with others. Service is subject to additional restrictions and Terms of Service agreement. Contact Qwest for complete details.

Copyright © 2011 Qwest. All Rights Reserved. The Qwest name and logo are trademarks of Qwest. All other marks are property of their respective owners.
Posted by Starlord on 2011-04-18:
Qwest is getting so much competition form Comcast and other internet providers, they dangle this carrot to get people to sign up. If they offered iot to everyone, they would lose too much revenue, so they only offer it to new customers, or make you give up any discounts you already receive, but lose if you go with this offer.
Posted by jdwheeler51 on 2011-04-19:
Well, if Comcast was not so lousy, I would have stayed with them. I switched back to Qwest over 1 1/2 years ago, and I haven't missed Comcast since!! Sincerely, James "Jim" Wheeler.
Posted by Leslie on 2011-05-24:
I chatted with a Qwest rep. He said to call 1-877-348-9004, the "Loyalty Line" I think he called it. I have found the "fine print" online and it says that existing customers will lose any current deals to take advantage of this. So you should be able to get it if you call that number.
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Refuses Credit for Phantom Line
Posted by John-ivan on 03/09/2011
SEATTLE, WASHINGTON -- Qwest began sending me bills for a phone number that we did not order and which does not work from any phone jack in our house. I did not notice the phony telephone number until quite a few months later. I simply paid the amount listed. When I notified Qwest about the "phantom line" they had no explanation for how or why it was there.

The total charges were over $1,000. Instead of crediting my account for the full amount, they sent me a check for a little over $200 saying they could "not go back that far."

If this happens to you, file a complaint with the FCC.
     
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Posted by saj80 on 2011-03-09:
There are probably time limits to notifying of errors, but I would contact your state's utility commission and inquire about that. It may not help simply because consumers are supposed to be aware of any errors in billing statements, and the fact that you didn't notice it for several months will work against you, but an inquiry is warranted.
Posted by unhappy999 on 2011-03-09:
Thanks for the reminder than everyone should be carefully checking all their bills monthly to catch errors right away. I don't like paperless statements and automatic bill pay because its too easy to let things like this slip by. I will continue to get my paper bills and check each one carefully to catch any errors. The companies try to push paperless billing so they say to help the environment but its really just to help their bottom line in more ways than one.
Posted by trmn8r on 2011-03-09:
I agree. I will go to my grave with paper statements stuffed into my coffin with me lol. No paperless billing here. It is good for the environment, and cheaper for the company, but I'm happy to be selfish about this matter.

I think that by law, they refund up to 2 or 3 months. The assumption is that you check your statements at least that often, which frankly I believe is sufficient.
Posted by Anonymous on 2011-03-09:
I love my paperless bills. I am not at home all the time, so I like that I can get most of my bills on-line. I check them every month. The various companies also notify me when they are available on-line.

I also feel like the less things I receive in the mail, the better. If my bill was lost in the mail (as has happened in the past), I probably wouldn't even think about it until I got the past due notice. I also love bill pay. Been using it for years with no problems. Eliminates my payments getting lost too. I sometimes print my on-line bills (if I have an issue), but usually they are accessible for several months.

I say whatever works for each individual is the best way to go. It really depends on your circumstances.
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Qwest acts to remedy my complaint
Posted by T Bab on 01/30/2011
I had created a review wherein I published a letter to Qwest's executive offices stating that my long distance was cancelled W/O my knowledge or authorization. I am now happy to report that their Customer Advocacy Department reinstated my original L/D service and credited my account for the extra charges for the increased L/D bills.
     
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Posted by Starlord on 2011-01-30:
Congratulations for winning one. I was informed once that because I was such a good customer (stroking) I could get a mobile phone at a special price. I ordered it, and when it came, I followed the directions to activate it. All I ever got was a recording that I was not authorized to use the Alltel network. I requested an RA number numerous times, but never got one. Finally, I was informed that the phone was mine, and if I didn't pay the now $500 bill, they would cut off my home phone service. There is no spot in Hell too hot for Qwest.
Posted by AZdesertman2011 on 2011-02-02:
Starlord I concur, Qwest should have at least taken me out to diner before they... I mean I wasn't even dressed provocatively... but they still managed to do me!
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Customer Service
Posted by T Bab on 01/26/2011
DENVER, COLORADO -- January 18, 2011

Dear Sirs:

My long distance service provided by Qwest was terminated in November,2010, without my knowledge or authorization. The change in service was not communicated to me nor was I given an opportunity to choose another plan. Thus my long distance calls were handled by a unknown carrier at higher costs.

The termination of my L/D service under said conditions is illegal and unethical! I demand that that my original L/D service be reinstated and that I be reimbursed for all costs associated by this abomination.

Sincerely



Terry L. Babineaux

CC: Oregon Department of Justice
Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096
     
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Posted by Alain on 2011-01-27:
Share this with Qwest via talktous@qwest.com
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Credit Card Auto-Pay
Posted by Jmhjr on 12/27/2010
I am set up for auto-pay on my Qwest statement with the monthly charge billed to my credit card. On my last statement which I got via email on 12/16/10, it said the due date was 1/2/11. Yet Qwest immediately charged my card on 12/17/10. Another 3 days and it would have been on my next billing cycle for my credit card.

All other compaines I deal with charge it on the due date. Qwest has no option or way to change the charging to the due date.

Why?

     
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Posted by Skye on 2010-12-27:
Never set up these auto pays. Why would you allow anyone into your accounts or credit cards to deduct money? I just call and use the automated pay over the phone method. Then I write down the confirmation number in my checkbook with the amount and that it was Qwest for my own records.
Posted by tnchuck100 on 2010-12-27:
Auto-pay is a high risk venture. It is for people that trust other companies more than themselves. Or those that are rich enough that it doesn't matter if they are over charged or too early.

I pay through my bank's bill payment service. I control when and how much. NEVER will I allow a company unrestrained access to my money.
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Qwest said "Bah Hum Bug!"
Posted by Qwest are Scrooges on 12/23/2010
IOWA -- Our Qwest bundle was cut off before we got an disconnection letter. They cut off our T. V. We are bundled with t. v. computer and the two phones. I don't understand why the didn't wait to cut off the t. v. on the 27 of Dec. 2010. Before we got any notice from Qwest they cut our t. v. services. Then on the 23 of Dec. 2010 in the mail is a Bill for the 500.00 due on the 27 of Dec. 2010 and the larger bill 757.10 due on the 1/1/11. I called them and they said we had already schedule a payment on the 29 Dec. So if we did that how come they can't turn on the t. v.? The customer service lady my husband talked to said when we made a payment for the 29th said everything will be on again in 24 hours. So we waited and the T. v. services never came on. I again talked to customer service and told them about the disconnection notice and bill and she told me We couldn't get it turn on until the 29th. So we can't watch the Christmas movies and specials. I can't believe that Qwest is a Scrooge! I never had problems with this company before. I switch from AT&T to Qwest and I see you are all a little! If anyone wants to use your services I will tell them not to. You are very unfeeling company and it is near Christmas for goodness sakes. You all lost the meaning of Christmas!
     
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Posted by drugdoc121 on 2010-12-23:
I figure you have to be in serious arrears to owe $1200 and I think you're lucky all they cut was the TV. Personally, out of the three that are bundled, I would rather they cut my TV than the other two. That being said, if you didn't pay your bill, did you expect any different?
Posted by unhappy999 on 2010-12-23:
You have outstanding bills of over $1200. I can see why they would shut off your service. How many months was this for? You might want to think about downgrading some of your service. I pay $150 a month for tv, internet, and phone for a family of four. It doesn't matter if its Christmas or what time of year, companies expect to be paid for their services. What did they say when you called and asked why your service was shut off on the 23rd?
Posted by werelucky on 2010-12-23:
Qwest is a Scrooge for shutting off your service because you owe them $1200+? everyone should avoid Qwest services because they shut you off because you owe them $1200+? Wow!
Posted by localgod on 2010-12-23:
Corporations are not Christians and are hardly interested in charity, unless it creates great PR.
Posted by Skye on 2010-12-24:
Sorry you lost service, but I'm surprised they allowed your bill to get so high, before cutting off services. For Qwest, it's not personal, it's a business.
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Bad customer Service!
Posted by Unhappycustomer21 on 12/07/2010
I had called Qwest this morning because I had gotten a disconnect notice, and wanted to know as to why, I had told the lady that, I hadn't been receiving my bill each month and that the last time I got a bill was in September (and I paid it, even though it was through the ROOF, and had calls on there I didn't make!!!) She preceded to tell me that they send my bill out on the tenth of each month and that it should arrive on the 15. I then tried to explain to this lady (out of St. Paul) that all I receive in the mail is disconnection notices, but never the bill) She told me that it wasn't her fault, and long story short we got into a huge argument, I told her that the customer Service SUCKS and that she can go ahead and cancel my service. She then told me "well you do know if you cancel and go with someone else you will have to pay your bills ON TIME" I could Not believe the nerve of this woman!!!! She basically called me a liar, telling me, that the last time I called Qwest was in September which was a down right lie, and said, I GET my bills every month, and that its the post offices fault! ( When I signed up with Qwest the guy had told me that I would be charged on the 15 of every month, but each time, Id get a bill (when I actually GOT one) it would be for the end of the month, Not the 15! What makes it worse is my bill is never the right about it always went up and down, and then when I told them in September the calls on my phone weren't from me, they wouldn't do anything about it, and said either I pay my bill or its disconnected ( I should have disconnect right then!) I called back again after hanging up on this lady, and got another guy, who "tried to give me a great deal with the Internet" ( I really wanted to work it out because I need my house phone) I set up a time and place to get the Internet from Qwest but done some digging around and realized it wasn't a great Idea ( I also paid for half this month to keep my phone on.) So, in the end I called Qwest back went and cancelled my Internet order with them, and on the 7th of next month cable one will be setting up my new service! Qwest is DOWN RIGHT HORRIBLE!!!!! Never again will I get their service ever!
     
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Posted by Qwest on 2010-12-08:
Hello, Steph from Qwest here,

I am sorry to hear about the ongoing billing issue and lack of billing received. I would also like to apologize on behalf of Qwest for the poor customer service you received on your call. Please email me at talktous@qwest.com with your billing phone number and address so that I may provide your feedback to the representative.

thank you

Stephanie Lake
Manager, Talk To Qwest Team

"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”
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