Customer service FAIL
TUCSON, ARIZONA -- Thank you for using CenturyLink.com. A CenturyLink Sales and Service Consultant will be with you in just a moment. Your account information is confidential and protected by law. Advise our agent if you ... read full review
PHOENIX, ARIZONA -- I signed up for one year of long distance for $40. When the year ended I was never notified and was charged another $40 which I didn't find out about until I got my credit card bill. Since I now have long distance with Verizon I called to cancel which they did but will not under any circumstances refund my $40!
1 Replies - Latest reply on 08/03/2012Add reply
When I tried to press the issue further they hung up on me! Even for the year I did have them I was double billed for some services. I would not recommend them to anyone.
LONGMONT, COLORADO -- First off I waited on phone line for 6 minutes which wasn't a big hassle but then when I finally get somebody on the line the lady was super rude to me. I right away asked to speak to a supervisor, who seemed a bit rude as well. My husband left to the Navy boot camp for 3 months and wrote everything down for me to cancel and yet I couldn't. The "manager" pretty much told me that I'm screwed with the bill even though I'm moving. They could make a cancellation a lot easier especially for a wife with kids who's husband has left to serve their country. No RESPECT from this company!Add reply
I'll make this short and sweet. I cannot for any reason in the world get a good connection with these guys. Internet lags like a mother, playing PS3 online is a joke, and it's just all around lame. I use to have Cox and it was amazing compared to this. DON'T GET IT!! You'll regret it. 1 Replies - Latest reply on 10/28/2011Add reply
Since the day I signed up for the Direct TV and Qwest (now CenturyLink)bundle through Qwest it has been nothing short of a nightmare. I got an email confirming my order and that a Qwest representative ... read full review1 Replies - Latest reply on 09/29/2011
DO NOT USE THEM!!!
MINNESOTA -- Qwest supposedly wired my apartment building therefore I am forced to use their service. The wiring job was awful. There are at least 8 phone line jacks in my apartment, however, I had to choose ONLY ... read full review
Qwest is the worst company for service and customer service on the planet. I have been with them for 18 years because I have no other provider. They are notorious for false advertising. They will sign you up for a program touting it is "price for Life" and when your bill comes, it is not what they told you. I lose my dial tone almost once a week and sometimes have to wait hours for it to come back. When I call them, they try to blame it on my internal systems and tell me they will charge $85 to come out. Why are they charging me when their system is broke? They won't let you speak to a supervisor ever.
1 Replies - Latest reply on 07/29/2011Add reply
I am sure it is because they are fielding so many complaints because their company and service suck!!!!! AVOID THEM AT ALL COST.
CASTLE ROCK, COLORADO -- I noticed that my phone was not working and called Qwest with the problem on June 19th 2011. I was told that I would not be charged $85 if no problem was found outside my home. I was told this more than once. I asked again more than once if I would be charged if the technician would not have to enter my home to confirm what I was being told. The technician did not have to enter my home but I still have this charge on my bill. The technician even told me that I would not be charged since he did not enter my home. This charge is now on my bill. Why? I was lied to more than once and when I called customer service I was told that I was read a disclaimer that said I would be charged for having the technician come to check the connections outside my home. I don't remember being read this disclaimer stating that this charge would be billed even though no home entry was made. The technician said that I would not be charged. I would like to hear the recordings telling me I would be charged even though no home entry was made. I don't believe I was told the truth up front. I WAS lied to.1 Replies - Latest reply on 07/08/2011Add reply
Quest sold our business info 2 weeks before they even turned it on. Our first ten phone calls on our business line were cold callers.
1 Replies - Latest reply on 06/24/2011Add reply
Don't use quest for your business phone service unless you don't mind being interrupted from business to tell salespeople no thanks.
PHOENIX, AZ, ARIZONA -- We ordered their service online, then decided to cancel it three days later. Two weeks after that an installer still showed up and said he hooked up our service....even though we weren't home. Now they are saying a modem was delivered and we will be charged for it, even though we cancelled before anything was even installed. Their customer service people are rude and they will rip you off even if they have to lie or install service you never wanted. 3 Replies - Latest reply on 06/29/2011Add reply
I have two DSL lines for my business -- so that if one goes down I can keep operating on the other one. Two days ago, both went down. I got on the phone -- no help at all. Best suggestion -- both modems, entirely coincidentally, went down at exactly the same time. Next day, both came back, all by themselves. Actually they weren't totally down, if I waited long enough, then clicked "view source", I did get some content. On rare occasions, I could get something to show up on the screen.
1 Replies - Latest reply on 06/17/2011Add reply
Then tonight, same problem. Very snippy Qwest representative told me that the problem is that the static IP address I've been assigned is wrong, and tomorrow morning I need to get it switched to another static IP address. This is, of course, absurd. And, two of the people I talked to said again that both modems, very coincidentally, went down at the exact same time. Problem is, it's a monopoly. There's nobody else to talk to.
The Qwest service is constantly interrupted or slowed down so much that you cannot play online games and it takes forever to load anything from the internet.
3 Replies - Latest reply on 07/07/2011Add reply
I don't understand how they can be advertising for new customers when they don't have the capacity to handle the customers they have now. Isn't there some law against this?
My roommate used to have CenturyLink and never had a problem. Their customer service is excellent. We are praying that they will take over our service.
DENVER, COLORADO -- My router quit so I called Qwest and tried to get it working. They said router was bad, so I went to Cherry Creek office and got a new router. It worked for 1 day, I called and was told this time I needed a new router I said "I just got one". Qwest did a up grade to the area you live in so new router for fiber-optics. Back to Cherry Creek office and get another router. I am 60 and use a cane and the bus, by this time I was tired and hot in more ways than one. I asked about any price increase and was told no price increase! WELL lets see how long before the price goes up.1 Replies - Latest reply on 06/09/2011Add reply
Horrible rural dial up
COLORADO -- My wife and I are senior citizens, South of Calhan, Colorado. We've been on this ROTTEN rural dial up (runs at 28K) for years. We can't afford to pay the typical $40/$50 a month thing for high speed. ... read full review14 Replies - Latest reply on 05/14/2011