Radio Shack - Page 3

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1.0 out of 5, based on 30 ratings and
174 reviews & complaints.

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Purchased a 29 Dollar Cell for 79 Dollars.
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Rating: 1/51

CROMWELL, CONNECTICUT -- After paying 79 dollars for this phone, I feel that I shouldn't have to pay an extra35 dollars to re activate this phone..The cell was a Kona that was sold by Radio Shack..I wasn't told that there was a premium to be paid to
activate my phone.That is double dipping.It was never told to my by an employee that I had to do this..I just want my money back and all I get is baloney from them.I sent them my email address and gave them my telephone number.My real biggest [snip] is when you look for the account number on the sales slip, There are so many numbers there, which one do you use.

     
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Have not received my refund check , between Jan 2, 2013 - Feb. 11, 2013
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Rating: 1/51

SOUTH PASADENA. CALIF 91030-2605 -- Store clerk took returned watches, said that they couldn't refund my money yet because the check hadn't had time to clear yet, and that as soon as it cleared I would receive a check for my refund, of $43.48,in about 14 days. It has been over a month and after, checking the mail daily, calling the store several times, and visiting the store to talk to " Malcolm" nothing has been taken care of. I think that Radio Shack people are incompetent, from the store employees to Corporate Headquarters and don't think that this is important enough to fix this mess. You can be sure that and when I do receive my check, and it should have an extra amount because of our hassle with you people, that I won't bother patronizing your company again. It was my fault that I trusted the store enough to leave the watches without getting the refund, and should have waited longer to return the watches. But I will not make that mistake again with your company. My Trans. # 3286, Store #013627 Ticket #013286 (By the way, my husband is blind and hard of hearing, and the watches are not loud enough to hear correctly, and are of inferior quality.)

     
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Deceptive Advertising/ Coupon Offer 10$ Back; if Price Goes Down Promise
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Rating: 1/51

SAN DIEGO, CALIFORNIA -- Radio Shack- still engaging in practices I thought they were censured for in the past. Case in point:

Coupon offer: good luck trying to collect. There's some technical glitch the consumer doesn't readily know about..very convenient for Radio Shack -- they don't have to honor the coupon, but sure used it as a heavy sales tactic to sell the original item.

Price matching: good luck collecting on that. In my case, I bought a phone; a day later Radio Shack offered it for a lower price. I went to get the price difference, and again, oh, a technicality, we can't pay the difference.

(technicality had to do with the original phone getting changed out by the manufacturer three days following the Radio Shack purchase, so although it was the same purchase, the serial numbers were not the same; plenty of documentation exists on the change out. It's obviously the same phone, it's the same phone number and same carrier. The transaction would take a human to intervene, but Radio Shack won't bother. I'm still waiting for the manager to call me back, hasn't happened and two weeks have passed.

     
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Radio Shack Has Poor Customer Service
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Rating: 1/51

RIVERDALE, NEW YORK -- I stopped in the Radio Shack on Johnson Avenue in Riverdale NY, (Store ##01-2796) on 8/24/12 at 10:40 am to return a ten dollar cable. I presented the sales person with the unopened item and the receipt and said that I want to return it. The sales person asked for my phone number and I said that I don't give out my number. She got the manager who told me that I had to give them my number and address. I said that was ridiculous for a ten dollar cash sale, and if that was their policy I would not shop there again and would tell everyone I know not to shop there.

The manager said he was fine with me not shopping there. He said Radio Shack would do just fine without me. I also said that I would tell everyone I knew and post on every internet site that I could find my recommendation to STAY AWAY FROM RADIO SHACK. He told me to go right ahead.

After a lot of yelling and screaming the manager finially
did refund my money without me having to give out my personal information.

I have been a Radio Shack customer for most of my life. Was it worth it for Radio Shack to loose a customer? They don't seem to care.

     
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Stupid Employees - Rip Off
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Rating: 1/51

IRON MOUNTGAIN, MICHIGAN -- I have shopped at Radio Shack since 1960 and I have never been treated with such incompetence as I have been at your store in Iron Mountain, Michigan 49801.

Went to the store and purchased $86.00 in merchandise, I ordered three Capacitors at $1.02 each. They had to be ordered since the store did not have any in stock. The clerk said they could mail them to me at a total cost of $8.45. The clerk was told many times during the transaction I wanted 3 (THREE) capacitors.

When the package arrived, it had only one – Capacitor and charged $8.45. When I called the store, I was told that the clerk had a hard time making the computer accept three in the order and it only ordered one. No one! knew how to correct the cash register computer?
I asked them get me the other two and I’ll pick them up, No I was told that the clerk only charged me for one and I have to purchase the other 2.

I said OK order them, NO again I was told since they were special I had to pre-pay. (We're talking about a total of $2.04) So now I have to drive 28 miles to Radio Shack to pre-pay, then when the parts come in I have to drive back. Damn the cost of gas is $14.00. SO due to your store’s error I have $24.55 invested in a $3.06 purchase.

I will certainly think before I go back to Radio Shack. Most normal store managers would have given me the parts free due to their mistake. What happened to your company it is truly in the crapper.

     
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Screwed by Radio Shack
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Rating: 1/51

SAN ANTONIO, TEXAS -- After buying and using a Samsung cell phone for about three weeks, I returned to the original store with the receipt of purchase and the phone. I told the store manager that the phone was getting hot and that I wanted a different phone. I was told that it was a 3rd party product that Radio Shack sold and that I needed to contact Virgin mobile if I was having problems with the phone they would take care of it. I could not trade the phone because it was activated to me and I have already used airtime on it. So I contacted Virgin mobile who sent a replacement phone.

The replacement had the same problem/ overheating in my hand so I can't hold it comfortably and launcing numerous applications in the background sucking battery life while I'm not even using the phone. So Virgin said it was a battery problem and sent me a new battery. And I continued to have the same problems. So this was now 5-6 weeks after I bought the original phone from Radio Shack I returned to the store nad told the store manager Crystal Adams what had transpired and her reply was "sorry to her that but there is nothing Radio Shack is willing to do to solve the constant problems with a product you bought from this store"

Well I sent the second phone back to Virgin who in turn sent me a third replacement. And guess what? It overheats too and runs background apps sucking battery life...........

     
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Terrible Service on Returns
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Rating: 1/51

SAVANNAH, GEORGIA -- I bought a police scanner about 2 weeks ago, I could not program it, when you go on line to program you have to buy yet another program. so tried to take it back, and the guy in the store could not do it only the manager could. there was no problem taking my 400.00 dollars. so went back next day manager went to lunch, waited there 45 min. and then they said she was in the Dr. this is the worst place to buy any products. going to try one more time tomorrow and if not fixed will proceed with a lawyer. victoria fuller

     
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Cell phones did not get deactivated once they wear returned to the store
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Rating: 1/51

WASHINGTON,DC, DISTRICT OF COLUMBIA -- I purchase two Iphone4 with Sprint from this Radio Shack location Rhode Island Place SC 1060 brentwood road NE Washington, DC 20018-1052 on February 23, 2012. I returned these same two cell phones back to the same location that I purchase them from on February 25, 2012. When purchase these phone the sale clerk show me that Sprint has a trail run with there phone and if you don't want them you must returned them back before the 14 teen days are up. As you can see I did just that. One of your store managers from this Radio Shack Name Hedrick was the one who said he called Sprint to have both of the Sprint phones deactivated. I have been receiving Sprint bills, and Sprint is changes me for phones and services I don't have at all with them. On March 10, 2012 I went back to the same Radio Shack with my Radio Shack receipt showing the store manager that I did returned both phones. I am still receiving bills from Sprint and they are saying I still have services with them.

     
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False Advertisement
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Rating: 1/51

ALEXANDRIA, LOUISIANA -- I went to Radio Shack last night to shop for a phone. I found the LG touch screen phone marked down from 99.99 to 80.00 dollars. I told the sales clerk I would like to buy this phone {SINCE IT WAS ON SALE!} When she scanned the item it showed up 99.99 I told the sales clerk it was on sale. She replied saying " Oh, No that sale don't start til' tomorrow." So I had to pay full price for the phone! That is false advertisement. Why was it on the self marked down if the sale don't start til' tomorrow? Also they was very rude with me. And did not offer me a protection plan for my phone. The customer service here was horrible!!! And has false advertisement!

     
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Don't buy cell phones from Radio Shack
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GARDEN CITY PARK, NEW YORK -- Went to upgrade my Verizon phone at Radio Shack to get the new Bionic in 9/2011, had a salesperson that knew almost nothing about the phone or Verizon and I was in the store for close to 4 hours to do a simple upgrade. The salesperson told me that Radio Shack's insurance plan was better than Verizon's for the same price, that they replaced your phone with a new phone instead of a refurbished one, which is what he said Verizon did. I asked about lost or stolen phones and he told me they were included, so I switchd from Verizon's plan to Radio Shacks. About 2 weeks later, I brought the Droid Bionic back because it kep shutting down for no reason. They switched it for another one, again in the store for over 2 hours, they just didn't know how to use the equipment. I have to say after all of this I never lost my patience. Went back to Radio Shack this past weekend, 12/18, for a totally different reason and was met with the nnormal unprofessional behavior of the salespeople. They didn't know what was in their circular, where products were in the store, didn't care if they helped me. I had my phone in my hand and put it on the counter to find some batteries in my bag that I wanted to recycle. The sales person told me RS doesn't recycle batteries. I told him I was pretty sure they did, so he took them. I left the store, walked to my car, went to make a phone call and realized I didn't have my phone. I searched my car and realized I left it in the store. Went back in within a few minutes of leaving and asked the guys if they saw my phone and they said no. Another customer offered to call the phone for me and it was ringing on his end, but we couldn't hear it in the store. the ringer was definitely on, so I went back to my car, looked for it some more, looked in the parking lot and called it several more times, nowhere to be found. Very strange since I hadn't gone anywhere. I asked about my insurance plan and guess what?? it doesn't cover lost or stolen phones!! SO I am out my very expensive phone, have no insurance and no upgrade left. I called and emailed RAdio Shack corporate and they couldn't care less, they don't care that their salespeople are lazy and uninterested, don't know how to sell their product and couldn't care less when you walk into the store on football Sunday, because they are too busy watching the game in the back.

     
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