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174 Reviews & Complaints

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For all customers (and employees)
Posted by Spyydr on 05/03/2010
I have worked for RadioShack for 2 years now. I have worked my way from employee to Management, and have dealt with all kinds of crazy things throughout that time. These are a few things for everyone:

For customers:
-Our Return Policy is extremely lenient, but this is a BUSINESS that we run. For all returns, we do need to ask your personal information, that is for the fraud department. This protects you, as well as it protects the business in case stealing starts happening from the inside. Checks do take 15 days to process through OUR system, and we cannot bypass this, we will loose our jobs. I know most of you reading this are completely honest people, but there are people who aren't. My store has been a victim of fraud that has happened this way before, and when it does happen, it is taken out of management's personal paycheck. Our return policy is 30 days to get your cash/credit back. Beyond that, if it is in perfect resellable condition, we can give you a gift card. There is no other place that can do this, and yes, we do believe in customer service. If your item is broken because YOU broke it, again, it is taken out of management's personal paycheck. The back of your receipt says it needs to be in "new, resellable condition". Putting a fuss so your item is refunded may make the difference of a manager being able to pay rent or put food on their child's dinner table because YOU broke it. If it doesn't work due to actual defect, we are always more than willing to refund or replace, you don't have to worry at all.
-Treating employees or managers with disrespect does not get you anywhere. Just because we may not have a store the physical size of Best Buy does not mean we do not know how to run a business. So many times I see parents come in with their young children and start SCREAMING at one of my employees because of this or that. Do you really want to teach your children that having a temper tantrum loud enough will get you somewhere in life? Stay calm, keep yourself in check, and generally we can work with you on whatever you need or want.
-Service plans truly are worth it on a lot of things. True, not everything. But cell phones, digital cameras, home phones, anything more than $100 bucks it should be something to seriously consider. This is not just so "we make money". It's to protect against what YOU do to it. Your kid takes the item out in the rain. Someone spills something. You blow a speaker. You yank on a cord wrong and it comes loose. There is a bad storm and something got fried. Don't get mad at us because we offered it to you. Every electronics store offers these, and it's for a reason. Electronics are made of such fine components any part could overheat for this reason or that. The biggest thing you should consider buying service plans on are anything that could need a battery replacement. So many times I have customers come in so mad because they have to spend $80 on 4 new batteries for their 4 handset phone, when 2 years ago someone offered them a $10 replacement where they could have gotten them for free. RadioShack is the only place I've heard of that gives you the free batteries included. Take advantage!
-Females in your RadioShack generally know more than the males. Don't just pass us by. We had to work harder to get to where we're at, because there are more sexist people than not out there. I've been a manager for 2 years now at my store, and many times even in a full suit I will greet a person at the door, and they will walk right past me to my newest male associate to ask for advice on some electronic component. Guess who the male employee comes to if he doesn't yet know the answer? Me, and generally yes, we do know the answer. Keep this in mind.
-If you ever do have an issue, especially related to customer service in a store, talk to the manager! If they're not there, call the next day and get ahold of them! That's what we're here for. If we don't know that one of our employees disrespected you in some way, or you feel didn't treat you fairly, talk to us! We can fix most issues for your ourselves.

To employees-
-If someone comes in screaming, irate, how you handle it can really change a lot of things. If you have questions on how to handle a customer like this, please don't hesitate to talk to your manager. Our goal is to keep customers and make them happy, not fight and snap back at them. Do not take it personally, most angry customers had something else frustrating happen that perhaps one little thing tipped them over the top. They are just there to vent, you can generally have them leave with a smile.

-To FEMALE employees:
Yes, there are a lot of sexist people in the world. Males and Females alike. Just remember, you worked your way up just like anyone else, and don't let it get to you. Unfortunately being looked past because you are a female is part of the job. If you take your time and really show them you know what you are doing (and yes, this is a lot of extra work sometimes) they will always come back to you. One of my RadioShack mentors is a woman. She has been at her store for 15 years now. It took her a long time to Win over her customers, but now she has built such a strong customer base that people come in from an hour away just to see her, and she is always busy with customers. She generally pulls in literally her entire stores sales plus some on her own. Learn your job. Yes, you need to learn it better than anyone else because you WILL be tested. Take pride, it will pay off.

---

The entire point of this is basically if you are an employee, see where the customers are coming from. If you are a customer, treat us with respect, do not try to "get away" with things (because most businesses that I've ever dealt with are much more strict on whatever policies- check up on this if you don't believe me) we are here to run a business. In return, we will always bend over backward for you.

     
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Posted by Alain on 2010-05-04:
Always good to hear a management point of view. Thank you.
Posted by Zapped123 on 2011-04-02:
First of all the theft doesn't come out of your personal pocket darling. It comes out of your bonus. That's something that is extra not a guarentee. There are other factors for your bonus as well. If your watching your sales floor and have good honest people working for you that aren't busy watching tv, or texting then they are doing there jobs to protect your bonus. Don't lie to people how you are paid.
Posted by D. Aliff on 2011-04-21:
Jeez there's a bunch wrong with this.

No, bad checks don't come out of your pay check, I'm not even SURE it comes off your bonus to be honest. If it did, it'd just come off your profit.

Meaning RadioShack says that if you have a 25% gain on profits from the year before, they'll give you an extra $3,000 (just an example) and that means that you have to have $400,000 in profits for the year to get that money. So I stroll in, write a bad $1,000 check, that just kind of gets added like it's another 'expense' that you have to clear in order to get your profit bonus.

No, female employees at RadioShack aren't generally more knowledgeable than male associates. It completely depends on the individual. I've worked with girls that were more knowledgeable than certain male associates, but I've also worked with females that were complete idiots that sold well because they were pretty. Conversely, I've worked with my share of idiotic male associates. Your sex has nothing to do with your product knowledge.

Checks take UP TO 15 days to process, but it has nothing to do with RadioShack's system and everything to do with banks. Each store makes it's own deposit nightly, as soon as it's applied to RadioShack's account at that bank, the money is there.

Battery replacement is about the only thing that's good with the service plans, though it's not RadioShack's fault those plans suck. They don't cover user damage or liquid damage, at least not at the time this review was written. They have changed the policy on them recently, since I stopped working there, and they may cover that kind of thing now.
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Insider information
Posted by Tinydancer89 on 10/05/2009
As a disgruntled former employee I shall share some tidbits of information that might help you to steer clear of this company. First and foremost, they do not give a rats bottom about you the consumer. Pretty much anything in the store can easily be found cheaper somewhere else, amazon.com is a good alternative for those hard to find parts. Associates are fired if they don't sell enough cell phone plans, and are forced to ask each and every customer if they are interested. When you give your name number and address, they WILL try and contact you, or send you junk mail. Same with the email address. Give fake information. Employees are forced to get this from EACH customer regardless of if they say no, and will generally put in their own fake info if the customer puts their foot down, meaning you may have never been to a shack in your life and yet get the fliers in the mail because some employee used your address. Complain if this happens. Employees are treated like garbage, and it's no wonder RS is one of the worst companies to work for. I was robbed at gunpoint and when I told my DM I was going home she told me "if you leave you will be fired." I'm 20 years old. Pretty sure that was illegal but I needed the job and the money. I don't know if any of this helps, and I'm probably just rambling now but please, do everyone a favor and shop somewhere else. Let the company fall apart.
     
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Posted by Anonymous on 2009-10-05:
I have know people who worked for RS and none of them has ever told me they were forced to get names and addresses from customers. Customers are not required to give their personal information for any sales other than for a warranty or mobile phone plan. My friends said they were encouraged to sell mobile phones and plans only because a nice commission could be had. As to parts, Radio Shack is a very good source usually because they tend to have what you need when you need it. Amazon may be cheaper, but you have to wait for the parts plus pay shipping. If a part is defective you have to send it back at your expense and wait for the replacement. I'd pay a bit more for the convenience of a local source. I will agree that certain electronics such as radios and digital cameras are more expensive at RS. There are good and and managers, obviously your DM is among the bad ones. That threat of being fired after a holdup might violate state employment laws. Take some time to find out.
Posted by Anonymous on 2009-10-05:
Of all the companies around, it seems interesting to me that so many employees/former employees of Radio Shack seem compelled to write their experiences out here. I mean, there haven't been dozens of comments, but I recall at least a few. I can't think of any other company that this happens to, though I am sure it does.
Posted by PepperElf on 2009-10-05:
i don't recall them asking for my email
but i do give them my name and number etc.

actually i personally found that was convenient
because when i bought my nephew an ipod charger, i used their home phone number for the warranty and had it put in my brother-in-law's name


and if they're forced to call us up ... i'm due a few phone calls from them
tho perhaps the fact that my phone is on the "do not call" registry, is what's stopping them?


Posted by tinydancer89 on 2010-04-06:
don't know why it took so long to get back on here, but i recently found out that the whole "forced phone calls" was something my old DM made up, and is not actually the company policy, just something some of the DMS use when the store has a low volume of customers. apparently they felt it would boost return customers...
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The Return Policy
Posted by WOWreally! on 07/23/2009
Ok this is real simple, when you buy something from Radio Shack you have 30 days to return it. The exception being, missing stuff (ie cell phone battery, memory cards, etc), damaged products, if it looks like you abused the item we are not taking it back we are NOT RENTA SHACK, after the 30 day policy (a month is more than fair to figure out if you like it or not), no receipt if you paid cash (if you don't have the receipt and paid cash and made the decision not to give your number we can't help you), Not having the credit card you bought it with (returns are apples to apples everywhere don't like it pay in cash like the rest of us) other than that a month is more than fair if not theres a place called RENTA CENTER somewhere.
     
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Posted by i_am_canadian on 2009-07-23:
Very well said.
Posted by skelly39 on 2009-07-23:
I agree with the sentiment expressed by the OP, but as far as it being well said...
Posted by i_am_canadian on 2009-07-23:
Your'e right, wrong choice of words. But I think any retail employee can concur with this person.
Posted by Anonymous on 2009-07-23:
skelly, best answer.

renta shack. now that's funny.
Posted by WOWreally! on 2009-07-24:
THANN YOU ALL.
Posted by WOWreally! on 2009-08-04:
Its not really sentiment. It annoys me even when im the customer somewhere else and someone is stomping their feet because the customer service desk wont return the item they bought 6 months ago. PERFECT EXAMPLE: I was AT a shoprite NOT WORKING, and someone was trying to return the body of a lobster no tail no claws and said they were not satisfied. YOU ATE THE CLAWS AND THE TAIL KINDA LIKE NOT PAYING THE HOOKER. I dont hate returns I HATE STUPIDITY.
Posted by BokiBean on 2009-08-04:
lol@wow~
Posted by PepperElf on 2009-08-04:
i don't agree.... i think Wow's choice of words were perfect

so many people assume that they're special snowflakes and they deserve to the the exception to a policy...

sometimes you have to put it in plain words so that they understand...
that they are NOT special enough to be the queen of exceptions.

and sometimes the truth hurts :D
Posted by D. Aliff on 2009-09-09:
I dislike when people come in and give me sob stories as to why they couldn't get back out. They always live far away, someone has always been in the hospital, they've always been really stressed, and while all of that is nice, it doesn't change the policy printed on the back of the recipt. Nor does it help that I hear it twice a day.
Posted by Ytropious on 2009-09-10:
LOL Pepper, snowflakes is the right way to say it. I agree with the OP.
Posted by Anonymous on 2009-09-10:
I agree. People think Wally world is rent a center. Sadly, the reason customer think they can get away with it, is simply because stores let them get away with it.
Posted by BaylorPup on 2009-09-30:
For all who have posted, I am the EVP at a major retailer and cannot disagree more with the comments posted here. In this economy or not successful organizations understand that Customer Service is at the center of their business model and is what will sustain them. Those who do not believe that the Customer is Always Right should re-think why they are in business. The poor customer service organizations speak shareholder profits and value while good customer service organizations speak to customer satisfaction and value. You see the difference... who can name the big box retailer that we all visit that make it their policy to not refuse a customer return? I’ll give you a hint their name starts with the letter W.
Posted by Fufu487 on 2009-09-30:
I used to work in a store that had a 90 day return policy. That's right guys, 3 months!!! And we'd still get people in, like 6 months after the purchase. Thinking they were so special that I shoudl make an exception just for them. The most common line "I was out of country". Mhmm, you made a purchase right before you went out of country, and just got back now. Granted, may be true for some. But heard all to often.
Posted by Fufu487 on 2009-09-30:
And p.s. Baylor, maybe you live in world where the customer is ALWAYS right, but the world isnt like that anymore. People ABUSE return policies, and some people are REALLY REALLY good at it. In reference to what LadyScot mentioned, is it really fair to give candy to the child throwing a tantrum, while the good honest accepting child goes unrewarded. Yes, I do believe in rewarding your customers and treating them all well and fairly. Note that word, though: FAIR
Posted by Anonymous on 2009-09-30:
Sam Walton said 'the customer is always right'. Said it, believed it and acted accordingly.

I will believe in 'the customer is always right' until such time somebody more successful than Sam says otherwise.


BaylorPup, Excellent comment.
Posted by Fufu487 on 2009-09-30:
Yup, the cust is always right :) and i slide into work on a magical rainbow this morning :)sorry, had to say it.
Posted by Anonymous on 2009-09-30:
"i slide into work on a magical rainbow this morning"

You could have. It would depend on if you were toking it up that morning. Or, if your car looked like a rainbow. :-)
Posted by Fufu487 on 2009-09-30:
lol bkk. i wish i had a rainbow car...... *sigh*
Posted by Anonymous on 2009-09-30:
If I only figured out a good formula to sell cheap junk and pay my employees pennies on the dollar. I'd be a billionaire also.
Posted by Anonymous on 2009-09-30:
If you were one of the Walton heirs you could be driving any car your brain could possibly imagine but you're not so you're left to wishing.

Never argue with success. It's a losing proposition.
Posted by WOWreally! on 2009-10-01:
Who care about walmart they sell child labor products and my post isnt my OPINION its the POLICY. oh and as for the customer always being right they never ever are. Now that is my OPINION as well as a FACT.
Posted by Anonymous on 2009-10-01:
wow. the customer is never ever right. an opinon as well as a fact, eh? wow indeed.
Posted by WOWreally! on 2009-10-13:
watch the documentary about walmart and its corrupt practices. just beacause another countries laws doesnt apply to you doesnt make the import of child labor products into america anyless legal. that is exactly how YOU are contributing to the bigger problem. this is why companies are outsourceing their customer service department because not only are consumers a bunch of spoiled brats but after a while if they keep harassing the same person over and over and over again about the same thing or have a store to stand in and make a scene in even though the customer is DEAD WRONG to get their way the associate will give the customer what ever they want just so they will go away. in short everyone wants to complain that there is no jobs or customer service anymore should really take a step back and see how they handle themselves in a situation where their opinion is not the one favored, seriously some one was on here complaining about having to give their telephone number to make a 3 dollar return IS THIS THAT BIG OF A DEAL. first of all its three dollars, second if he needed the money that desperately he could have just given the info, thirdly i wonder if this person stood there and caused a scene making not just the associate but other customers feel uncomfotable. as far as comparing every business to walmart goes i just think its foolhardy to camepare small retail to big box. just so someone on this site doesnt go "explain" on that i will do just that. the super wallmart carries prepacked meat. we all know that prepacked meat is USDA SELECT where as nonprepacked meat is USDA CHOISE. big difference in marbling, texture, quality, flavor, and health. Also when ever i go into a walmart to buy ONE THING i am in there for an hour waiting in line 3 lanes open 25 registers total. lets take this even one step further, when ever walmart moves into a town over 50% of the small bussiness' go out of business. in doing so causing a crushing blow to a towns ecconomy as wall as the loss of jobs that go with it. so yes shop at walmart because its cheaper, continue to be a stupid consumer and proving me right.
Posted by WOWreally! on 2009-10-16:
first of all the import of thoes products IS NOT LEGAL. PERIOD. run. this. together. IT. IS. A. CRIME. With that said if you dont read the post dont reply. like i said u r part of problem. that simple nuff for u. may b small werds make easy reeding less hurt i's. and as for coming from another country, if i came here and america makes sure i get to enjoy my childhood then yes i would feel awsome as i do. so before you get all high and might about YOUR VIEWS grasp this. i grew up here i held 2 jobs at 16 and i manage a radio shack so put this in your pipe and smoke it. i got a colledge degree in bussiness and i graduated high school because of it so sod off with the procild labor propaganda. kids are as lazy as parents let them be. dont you dare blame this country for the youth being lazy due to bad parenting. you want child labor for your kids i sugguest you move to the listed countries and shut your trap.
Posted by JR in Orlando on 2009-10-16:
I agree with you LadyScot. I went to the first Piggly Wiggly store/museum which I think is in Tennessee or North Carolina. It was very small but allowed customers to serve themselves instead of asking for items kept behind counters. In newspaper articles of that time, the store said shoplifting would not be a problem because people were honest. Within a year or so, the sentiment changed.

We have raised a generation or two of people who believe they never are responsible for their choices, they should always get their way, and it is someone else's fault. Thus, they abuse the return process and these store rules are the result of that abuse.

Posted by Starlord on 2009-12-02:
Sorry, WOW, but the latest documentary on WalMart showed that WalMart is fighting the child labor sweatshops, by having teams visit the places oof manufacture. They also showed how those sweatshops deceive the inspectors and threaten their workers if they try to speak up about conditions. Since WalMart can't have an inspector sitting behind each worker, they are seldom caught, because the companies know when the inspectors are coming, so as to hide the bad things they do.
Posted by WOWreally! on 2009-12-02:
this starlord is why they claim that. http://wakeupwalmart.com/facts/
Posted by PepperElf on 2009-12-02:
oh i forgot i already replied to this...
but after re-reading the original post i'm glad to see my opinion is still the same.

VH+++
=)
Posted by Anonymous on 2009-12-02:
Starlord, you believe that?
Posted by WOWreally! on 2009-12-03:
walmart has made no changes in their policys they just lined everyones pockets with the power to stop their practices. Go shop there i truly dont care i made my point and that is Radio Shack is not walmart. WE dont want to be and never will be. If you continue to feel the need to prove a point that you dont EVEN HAVE to assert your own intellectual authority by all means do so. Here is the point you need to grasp, Walmart = SCUM thats it end of story. Since you find that just so hillarious maybe you should take a look at your own moral standards before you attack mine because i believe every child deserves to enjoy their childhood and if you think thats dumb i feel sooooooo sorry for your children.
Posted by WOWreally! on 2009-12-03:
here read this and learn something about americas laws http://www1.american.edu/TED/nike.htm
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Seriously??
Posted by Sramsd8065 on 07/13/2009
People complain so they can get free stuff. More than half of the problems I see at the store is User Error. If yelling at the bottom of the totem pole is what makes you feel like a bigger person - then good for you. Just because they pay the employees to serve the consumer does not mean that they have to take abuse from them. Are there exceptions to the rule? Absolutely. I worked in a store where none of us were trained by management, we had to train eachother - and the staff was not comprised of idiots. If you don't like how a company is run then write a LETTER to corporate. If the employees are ignorant it is most likely due to the way they were trained. Customer service is not always personal. I worked in a store that would put people on the schedule for twelve hours at a time back to back days, or put someone on for 13 days without a break. No one is happy all the time kids. NO ONE.
If you get bad service - look around. Consider being human, one bad customer can ruin your WHOLE day, and one understanding person can turn it around.
Get over yourselves. When you call a store and send the employees on a scavenger hunt, or when you get angry because we don't know what you want, or when you point fingers at the people just trying to help you - when you yell because virgin mobile screwed up your account, when you come in and just want to yell at someone - or when the ignorance is NOT a problem of the staff - BE HUMAN. The angrier you are - the less I want to help you. It is that simple.
We work in a thankless environment. We have to know about everything in the store - and there are new things coming in on every order.
Personally - I don't know why your phone isn't working. Managing your prepaid account is not listed in my job description.
Working at Radio Shack has made me a better customer in other stores.
Keep working hard guys.

     
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Posted by goduke on 2009-07-13:
Dude, you really need to find another job. This one is causing you way to much grief.
Posted by Anonymous on 2009-07-13:
Seriously are y'all coworkers?

http://www.my3cents.com/showReview.cgi?id=58455

Posted by Ponie on 2009-07-13:
'...one bad customer can ruin your WHOLE day...' And one way out rant like this and the one MissM referenced, can ruin MY whole day. My local watering hole is now open for the day. Think I'll go down and drink my lunch.
Posted by Eloise on 2009-07-13:
If both the customer and the employee would treat each other with respect it would make for a more pleasent shopping expreience for both.
Posted by Ponie on 2009-07-13:
Eloise, you're making too much sense, something the poster apparently does not possess.
Posted by WOWreally! on 2009-08-14:
Eloise what utopia do you livin i want to live there you give the best advice......... are you a jedi........ lol
Posted by D. Aliff on 2009-09-08:
I had a man come in today and buy a Yamaha 5 channel reciever to hook up his home theater system. I showed him where he would hook his componants in (DVD player, VCR, cable box), I showed him where he would hook his speakers in (two left, two right, one center, one subwoofer) and he left the store a happy man.

He called 30 minutes later because his unit wasn't working. My co-worker spent another 30 minutes on the phone with him trying to figure out why it wasn't working, we even hooked up our display model to ensure we knew how it worked and could tell him. The first question my co-worker asked him was 'is it turned up' and the man replied with an angry "OF COURSE, WHAT DO YOU THINK I AM, AN IDIOT?!?!"

So we tell him to bring it in, he gets there, we hook the same speaker up in the same position he had it in at home, it doesn't work. Co-worker reaches over and turns the volume up, magically it works perfectly.

"What did you do?" says the man.
"I simply turned the volume up," replies my co-worker.
"Well they need to make that more clear in the directions they have you follow to set this thing up!" exclaims the man, who then proceeds to mutter a 'thanks' and stroll out the door.

OP is right, we're people folks, we mess up too. My favorite customers are the ones who UNDERSTAND that we mess up, that we can't do EVERYTHING they want us to do. That's why when a customer buys a phone and asks me to apply their screen protector for them, I'll tell them 'no' if they've spent their entire visit complaining about how I don't have the phone that the AT&T Store has and how I don't have a machine to transfer their contacts and how I don't have silicone skins for the sliding phone they just bought, where as I will apply all four screen protectors to the man's phones that just waited an hour for me having to call AT&T Customer Service because there was a problem with porting one of his numbers from US Cellular all the while telling me to 'take my time.'

Retail shopping is like any other experience in life, you get out what you put in.
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Purchased a 29 Dollar Cell for 79 Dollars.
Posted by Robert_barone on 10/29/2013
CROMWELL, CONNECTICUT -- After paying 79 dollars for this phone, I feel that I shouldn't have to pay an extra35 dollars to re activate this phone..The cell was a Kona that was sold by Radio Shack..I wasn't told that there was a premium to be paid to
activate my phone.That is double dipping.It was never told to my by an employee that I had to do this..I just want my money back and all I get is baloney from them.I sent them my email address and gave them my telephone number.My real biggest [snip] is when you look for the account number on the sales slip, There are so many numbers there, which one do you use.
     
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The Worst Service I Ever Received on a Cell Phone Problem They Know Nothing
Posted by Armorer73 on 10/03/2013
The phone in question has a problem. It did updates and now it won't hold a charge. Their solution buy a new phone everything was fine until it updated now it won't hold a charge.
     
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Lack of Friendly or Helpful Customer Service
Posted by Tazpcks on 08/18/2013
Manager had no product knowledge on brand inquired on, and tried to up sale on a more expensive brand...did not offer to look up more info on brand in question. Just walked away.
     
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Fraud at the Coasta Grand Mall Radio Shack
Posted by Abombolino on 02/11/2013
We experience fraud at the Radio Shack located at coastal grand mall myrtle beach sc

     
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Posted by BigAl on 2013-02-12:
Details would be nice.
Posted by Starlord on 2013-03-07:
I agree with Big Al. Just making an accusation of fraud and saying no more is not proof of anything.
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Have not received my refund check , between Jan 2, 2013 - Feb. 11, 2013
Posted by Jonkat235 on 02/11/2013
SOUTH PASADENA. CALIF 91030-2605 -- Store clerk took returned watches, said that they couldn't refund my money yet because the check hadn't had time to clear yet, and that as soon as it cleared I would receive a check for my refund, of $43.48,in about 14 days. It has been over a month and after, checking the mail daily, calling the store several times, and visiting the store to talk to " Malcolm" nothing has been taken care of. I think that Radio Shack people are incompetent, from the store employees to Corporate Headquarters and don't think that this is important enough to fix this mess. You can be sure that and when I do receive my check, and it should have an extra amount because of our hassle with you people, that I won't bother patronizing your company again. It was my fault that I trusted the store enough to leave the watches without getting the refund, and should have waited longer to return the watches. But I will not make that mistake again with your company. My Trans. # 3286, Store #013627 Ticket #013286 (By the way, my husband is blind and hard of hearing, and the watches are not loud enough to hear correctly, and are of inferior quality.)
     
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Posted by trmn8r on 2013-02-11:
What reason (excuse) has the store manager or corporate given you for the fact you still have not received the refund?
Posted by leet60 on 2013-02-12:
You did not specify in your post, but have you determined if the check ever cleared your bank? If so, the refund should have been processed. Have you contacted the corporate office?
Posted by jess951 on 2013-03-02:
Radio shack is such a B.S. company I bought the new galaxy s2 and had problems with it, so I only tried to return it 6 times ...they have me a new phone..and same problem again. Then I went storming into there store and this arrogant brad Pitt looking guy was the rudest associate ever...so I told him ...I've had give me my money back now...so he refunds me my money but only through a check that hasn't arrived for a month!!! Wtf!!
Posted by C. Stahler on 2013-03-03:
My wife was promised $10 dallor rebates for every $50 dollars spent. She purchased a Tom-Tom for over $100. After 1 hour on the phone with radio shack and getting the run around they then cut me off. I called the store manager where the purshase was made and he tried to help to no avail. This purchase was made in November of 2013 on black friday. Needless to say radio shack has lost our business forever.
Posted by samuel moreno on 2013-09-19:
Hi my name is Samuel moreno,
I purchased a am/fm radio may be two months ago. Never recieved an invoice on my email add. that the company got my return. My email add. is smoreno17smoreno25@yahoo.com
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Posted by Derickson on 01/07/2013
Bought a charger they said would work on my nook when it didn't work they refused to refund my money.
     
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Posted by Skye on 2013-01-07:
What reason did they give you for not refunding your money?
Posted by Buddy01 on 2013-01-07:
You could try your cell phone charger. My Nook charger and cell phone charger are interchangeable.
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