Radisson

10 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Unsanitary! Filthy Used Condom In Hotel Room!
Posted by on
LARGO, MARYLAND -- The Radisson Hotel in Largo, MD USED to be our favorite hotel in the Maryland area. We began staying there five years ago, at which time the service WAS(PAST TENSE) be efficient, and the ambience USED TO BE pleasant and comfortable.

However, the condition and service of the hotel has declined noticeably as the years have gone by. The hotel is now rundown There is little to no preventative maintenance, the paint, and wallpaper is noticeably peeling in areas, the items and furniture in the rooms are very worn, scratched, damaged, and in need of replacement. The wood veneers and paint peeling from the furniture and hotel room items. There was questionable/suspect activity going on in the hallways, and the hotel gave the impression of being a temporary brothel.
The Radisson Hotel in Largo, MD USED to be our favorite hotel in the Maryland area. We began staying there five years ago, at which time the service WAS (PAST TENSE) be efficient, and the ambience USED TO BE pleasant and comfortable.

However, the condition and service of the hotel has declined noticeably as the years have gone by. The hotel is now rundown There is little to no preventative maintenance, the paint, and wallpaper is noticeably peeling in areas, the items and furniture in the rooms are very worn, scratched, damaged, and in need of replacement. The wood veneers and paint peeling from the furniture and hotel room items. There was questionable/suspect activity going on in the hallways, and the hotel gave the impression of being a temporary brothel.

During our last stay, we had to ask to be moved to a different room twice, because the rooms were placed in wreaked of cigarette smoke, were falling apart, and not acceptable. The final straw was the fact that my fiancé discovered a USED, FILTHY, NASTY, CONDOM in the room that we had slept in! WE WERE DISGUSTED! We went to the front desk and reported this to front desk representative who in turn just looked extremely embarrasssed. This USED TO BE a pleasant hotel that we USED TO BE comfortable in. HOWEVER, Radisson's corporate management, general hotel management, facilities/maintenance, and housekeeping staff have OBVIOUSLY FALLEN DOWN ON THE JOB! I WOULD NOT RECOMMEND THIS HOTEL TO ANYONE!
     
Read 3 RepliesAdd reply
User Replies:
momsey on 2011-02-04:
Nasty. Good review.
dan gordon on 2011-02-04:
Suppose it helps to know where the condom was found. While gross, if its hidden under a cabinet most maids wouldn't have discovered it. If its out in the open and they ignored it I think the complaint is more valid.
Skye on 2011-02-04:
I was also wondering where the condom was found. Why did you leave that part out? From your description about how run down, and just about ready to keel over the hotel is, I'm surprised you still stayed there.

At least you enjoyed the place when it was actually decent. Good review.
Close commentsAdd reply
Bedbugs
Posted by on
SALT LAKE CITY, UTAH -- I booked a room for my myself and my wife on the site at one price arrived and was quoted a different price. I was given a room that was very musty and dirty. Upon requesting a suitable room I was then moved to a very small and inadequate room for a weekend stay. Upon deciding to stay one night then check-out. I returned from dinner to retire for the night lo and behold this hotel had bedbugs. It was late and my wife was very angry and agitated I requested another room on another floor the front desk reservationist attempted to find a better room to no avail. Upon checkout the front office manager proceeded to tell me that they have been experiencing a significant increase in bedbug activity. He continued to tell me that the pest control company has inspected the room as with the other more than half dozen rooms over the past three weeks. I would never recommend this hotel stay far away.
     
Read 4 RepliesAdd reply
User Replies:
Venice09 on 2010-12-05:
You stayed? Did you get any bites?
Skye on 2010-12-05:
Bed bugs are on the rise EVERYWHERE, unfortunately. I hope you checked everything you check in with, because bed bugs will go home with you, the last thing you need is a bed beg infestation in your home.

This link was provided, as a courtesy, by Debtor Basher, a My3cents member.

http://bedbugregistry.com/
karleebarlee on 2010-12-06:
bed bugs aside, did you address the price issue? I work at a hotel and sometimes we quote one price, and people don't just assume we will add tax and resort fees. it's an honest mistake if we don't say we are quoting just the base price. could this have been the issue?
PepperElf on 2010-12-06:
I thought most people realized that hotels are POPULAR areas for bedbugs to live.

and that getting rid of them are pretty darn hard.
Close commentsAdd reply
Be aware of the conditions of the rooms at the Radisson Hotel Valley Forge, PA
Posted by on
KING OF PRUSSIA, PENNSYLVANIA -- The poor condition of the flooring in the Radissons hotel room (rooted and in disrepair) caused my wife to fall and break her foot. They would not accommodate us with a different room that had elevator service or that had handy cap accessible facilities for the remainder of the stay. The elevator only went to the 14th floor and we were on the 15th floor, my wife had to crawl up and down the dirty stairways on her hind end to get to and leave the room. As soon as I informed the manager that her foot was broken he acted like he didn't want us around. Other than loaning us a wheelchair which wasn't any good after the 14th floor they didn't care much about us. Last of all to add insult to injury they charged us for the room. We were at a conference that we drove 750 miles each way to get to and we got very little out of the trip except pain and suffering. We’ve stayed at better Red Roof Inn’s than this place.
     
Read 3 RepliesAdd reply
User Replies:
Soaring Consumer on 2009-05-02:
Everything that happened was inexcusable. A written statement from a building inspector about the problem and/or photos of the problem with the room would prove your case, as the main culprit of the issue was the poor upkeep of the facility. After what happened they should have taken responsibility and provided an alternate room. Your wife should not have been forced to crawl up and down the emergency stairs. And furthermore, you shouldn't have been charged for the room which caused the injury in the first place.

I suggest that you contact the hotel chain's higher management for a resolution and compensation. If they won't help, contact the BBB and file a complaint with them. If you still can't get a resolution, sue the hotel in small claims court for the maximum jurisdictional limit for a refund and for pain and suffering.
Ben There on 2009-05-02:
What was wrong with the floor in the room? Also, was the hotel completely sold out?
Marine 63 on 2009-05-15:
Screw contacting higher management or BBB, get yourself a blood thirsty sue crazy laywer and own the damn Hotel and run it the way it should be run after firing the management team. Your wife broke her foot game over war on...go straight to court.
Close commentsAdd reply
Radisson Hotel Worldgate Kissemme FL
Posted by on
KISSESSIMEE, FLORIDA -- We made reservations for four two teens and two adults, request handicap access for myself.

Instead of two Queen beds we had only DOUBLE Beds, hard as a rock. But we did have Queen headboards attached to the wall. Forget the advertised Sleep number beds they don't exist. Bathroom open the door hit hits the toilet seat. Tub shower with a high tub wall 30 " high 6 " from toilet. HOUSEKEEPING forget it two people worked on the floor all day but I don't know what they did ?? maybe watch TV in the rooms because the beds were only made 1 day out of 4 and one night we got back from the parks at 11PM to find no clean towels NONE we had handed the dirty towels to the housekeeper on the way out the door as she was ready to enter as we were leaving for the day, Refrigerator was poor in cooling. NO Microwave as promised.

PLUMBING was the pits running toilet, sink filled with water quickly and took forever to go down. Bathroom open the door and the door hits the toilet bowl, Handicap access requested well the tub 6" from the toilet had a 33" height too high for me to climb but they did have a bar to help you climb the wall if you could.

I don't ask much when I travel working plumbing accessible shower etc. clean towels.

None of that at this Radisson.
     
Read 1 RepliesAdd reply
User Replies:
bargod on 2008-07-28:
That's too bad to hear about your stay. What happened when you complained to a manager? you should send a letter to corporate.
Close commentsAdd reply
Reservations not honored
Posted by on
On June 20th I booked two rooms at the Radisson Hotel in Manchester, NH for August 18th and received an e-mail confirmation of our reservation. After driving three hours to get to the ferry in Yarmouth, Nova Scotia, we were told that the ferry would be 1 hour late in departing. We finally reached Portland, ME at 9:30 pm and when I realized that going through customs would take at least a few yours, I promptly called the Radisson Hotel directly and explained to the desk clerk that we would not reach Manchester, NH until around 1:00 am and wanted to let them know this information so that we would not be treated as a "no show". The clerk informed me that she would note this on our reservations. We arrived at the Radisson at 1:20 am. We were totally exhausted and had our seven year old grandaughter with us who was extremely tired. When we arrived we were ignored until I asked the manager to get off the phone and assign us our rooms. It was then that the manager told that there was only 1 room available and would all four of us share the same room. We declined and she told us that the rooms were all booked and that she would send us to the Best Western Inn and to please hurry up and make a decision--it was either to share a room or go to the Best Western.

My granddaughter was falling asleep sitting in the stairs and I explained to the night manager that we were exhausted and had an early morning flight the following day. Fortunately, a young woman in the lobby said "That little girl is so tired, I have not used my room and will give up my room and stay with friends". The following morning, while I was waiting for my family in the lobby, I asked the same manager what time the breakfast buffet opened and she replied "The buffet is very expensive" I finally told the manager that I was not inquiring about the price and asked her if she told all the guests that the buffet was expensive, or did she reserve those comments for guests with Latino sounding names.

Her answer was "Oh no, not really" and promptly offered to get me a cup of coffee after I informed her that I did detect some form of racism and told her that I would write to the corporate office and file a complaint against her.
     
Read 9 RepliesAdd reply
User Replies:
yoke on 2007-08-19:
I felt bad for you until you pulled the race card.
Anonymous on 2007-08-19:
Because it couldn't have anything to with race or how the manager perceived them? I would love to see the term "race card" eliminated totally - as much as folks hate to admit it racism does exist and people experience it. How come every time somebody mentions it here they get jumped on...it really gets old. :P
It was really nice of that lady to give up her room..amazing how nice some people can be! Sorry the rest of your trip wasn't as nice.
GothicSmurf on 2007-08-19:
AmaniR-

Yes there is racisim, but there is also bad service without. I see nothing here that shows that racism, save for the OP who pulled the race card on their own.

Unless the OP is leaving something out, the clerk~ however rude, didn't say you X race/racist name can't afford this.

Since I have been on this board only one complaint I have read was racist from the clerk/employee... Every other time I was assumed/ pulled by the OP.
Anonymous on 2007-08-19:
Well see Gothic..it isn't up to you to decide what is racist and what isn't. The person who is there gets to decide...because this isn't "Was This Racism.com"
Anonymous on 2007-08-19:
Quote from the OP : "did she reserve those comments for guests with Latino sounding names."
I, for one, couldn't tell you if this is racist or, not. The fact that 'Latino sounding names'is brought into this complaint, is kind of suspect.

So is, "When we arrived we were ignored until I asked the manager to get off the phone and assign us our rooms."

That may not be racist, but, it certainly is 'self-centered', if that's the way it happened.

OP, please clarify. Because it sounded like you were upset about the ferry, upset about customs, then immediately upset you didn't get immediate acknowledgement at the hotel.

I'm with amaniR on this.

Anonymous on 2007-08-20:
Terjoal, sorry to hear about your unfortunate travel experience. I really don't doubt your experience at all because things like this (rooms overbooked) happen all the time.

This happened to me, my husband and 2 children after traveling all day--with many other problems along the way. When we arrived at the hotel, we were told they were overbooked and they had a room for us at a hotel across the street. As it turned out, the room across the street was a suite--much more expensive than the room we had originally reserved. Our 2 kids were also tired (2 & 4), but the trip to the new hotel proved to be very worthwhile. Yes, we were tired and upset, but the hotel made up for it bigtime by giving us a huge upgrade. Reason for upgrade--it was the only room available in town. So, sometimes things can work out to your advantage. Judging from the Radisson's treatment of you, you probably would have been better off taking them up on their offer of a different hotel.

We travel a lot and have found that travel can be anything but smooth. Sometimes it is, but there are always things that can go wrong along the way. You just have to expect problems when you travel and if you don't have any, you'll appreciate it. If you do, try to be patient and work it out. It can sometimes work to your advantage. Luckily we have had many more good experiences with hotels than bad.

The hotel manager sounded like a pretty rude individual. Hotel manager's are there to diffuse situations--not make them worse. They always deal with exhausted travelers and most hotel employees are very understanding. Unfortunately, one bad apple can spoil the lot.
terjoal on 2007-10-18:
I called corporate office and reported the incident. The general manager called me immediately and told me that the reservation clerk had been terminated because this was the second time in her one month employment that she had told customers that she was a manager--but in fact was a night reservation clerk and this was also the second complaint the Radisson had received about her attitude. The Radisson credited my charge card for both rooms and sent us a gift certificate for a weekend stay at any Radisson we chose.
Terjoal
jktshff1 on 2007-10-22:
thanks for the update
MacOSXpert on 2009-10-29:
:) Happy ending.
Close commentsAdd reply
Car Broken into in Parking lot
Posted by on
CHARLESTON, SOUTH CAROLINA -- In the early morning of April 23, 2006, our car, parked in the parking lot of the Raddison Charleston Airport Hotel in North Charleston, SC, was broken into, ransacked, and looted of an expensive camera.

Only one employee of the hotel, the courtesy van driver, was kind enough to help us. We had to empty our car of all belongings to see what had been taken, put our belongings on the ground to examine them, and then drive the car to a car wash to vacuum out the glass of the smashed window. At no time did any manager inquire as to our discomfort, or to anyone else's, as there were five other cars that suffered the same fate.

When it was time to check out, I told the desk clerk that I felt it would be right for them to offer me my night's stay for free, due to the inconvenience and expense we had incurred. She replied that it was not the hotel's policy to do so.

I asked for the owner's name, Mr. Patel, and started calling him as soon as we arrived home in NY. He has still to return my call. A call to the Raddison corporate office was not returned until I called back. They told me that the hotel was individually owned, and that they (the main office) would not refund any money to me.

Although six cars were broken into and ransacked, during that time no one from the hotel either looked at the security monitor, or called the police to report this crime spree. I was reminded by the company that the hotel had warnings about cars being left "at your own risk," and apparently they feel this is enough to absolve them of responsibility.

If you go to Charleston, it is not safe to stay at this hotel and leave your car in their parking lot. Other cars were broken into just to see if there was anything hidden or in the glove box, etc. -- they had no visible luggage as ours did.

If you have had a poor experience at this hotel or any other, you can also contact the AAA, as it has included this hotel in its guide book. The more complaints they get, the better chance of their dropping the hotel from its book.
     
Read 13 RepliesAdd reply
User Replies:
Ponie on 2006-05-22:
Although I understand how maddening it is when something like this happens (my car was stolen from a 'guarded' parking structure), I really don't feel you can blame the hotel for this action, or their inaction. You say they have a notice posted that they are not responsible. How was your stay at the hotel? Unless it was an absolute flea bag, I don't believe this should have any bearing on the AAA recommendation. The damage to your car will be covered by your auto insurance. Articles taken from your car will be covered by your Homeowners' insurance. Although time consuming because of paperwork, you shouldn't be out any money. It took awhile, but I was 'made whole' by both my insurance companies. Again, I empathize with you, but don't think you should place the blame on the hotel's shoulders. It's the thugs that did it, not the hotel.
Hugh_Jorgen on 2006-05-22:
In addition to what Ponie said, I would imagine that they have been advised not to offer a free room night in cases like this, as the court might consider that some type of admission of guilt on the part of the hotel.
bill on 2006-05-22:
First off, youn are an idiot for leaving an expensive camera in yur car. Secondly, it's not the hotels resposabilty to call the police. It wasn't their car or their property that was stolen. Third, it wasn't the hotels fault so you are not entitled to a free nights stay.
Anonymous on 2006-05-22:
Radisson.com/aboutus - "From our franchise partners and strategic allies, to every manager and employee at every hotel, we are committed to providing you with personalized, professional guest service and genuine hospitality at every point of guest contact. Our "Yes I Can!" service philosophy focuses on empowering employees on doing all they can to make sure that you are completely satisfied with your stay

As the Radisson brand evolves, our vision is centered on the quality of facilities and services, "beginning with the guest in mind." Our chief mission is to create loyal, satisfied customers who will return to Radisson properties repeatedly because of the quality and value offered."
Anonymous on 2006-05-22:
How about a little truth in advertising. “You are on your own and we could really care less about you other than when the bill is due. Our ‘Yes I Can!’ philosophy is only a marketing term and shouldn’t be confused with a legally binding offer of any value. You might want to sleep with a weapon under your pillow.” Yall come back you hear.
Doc J on 2006-05-23:
I'm with Stew on this. Putting up signs has become the ultimate dodge mechanism. Such signs do not, however, garner absolute immunity. Report the incident to local police. Now, request a summary of reported incidents for the hotel address (you may have to use the FOIA). If there have been an "excessive" number of car break-ins and the hotel has done nothing to improve security, the sign becomes less of a defense. Getting a free night does little to help subsequent guests. I appreciate the warning about the security at this hotel.
Anonymous on 2006-05-23:
In addition to what has been said. What about calling the cities police department (NOT 911) but the business line and check to see if the hotel has a problem with thefts?
tawanda on 2006-05-23:
Actually, instead of going to the expense of calling the non-emergency number for the police department, I would recommend you look up both the city and their newspaper(s) on the internet. It varies by city, of course, but there may be a link showing minor crimes being reported in the area (or by neighborhood). Most papers contain a police blotter which can also provide you with a listing of any other criminal activities taking place at this establishment.
tawanda on 2006-05-23:
Incidentally - I don't think you are wrong, nor do I think you are at fault. If you look at other complaints of B & Es at hotels, you will see that others left items in their hotel rooms that were stolen while they were out and the hotels took no responsibility there, either. Those people, just as yourself, were further victimized and called names by other posters. Hotels seem to go to great lengths to exempt themselves regardless of the crime or its location, but how much cheaper would it ultimately be to provide security for the parking lot and better screen employees than to fight off / pay off lawsuits?
Doc J on 2006-05-24:
Nicely put, tawanda!
rhondam718732 on 2006-05-25:
Even if you didn't have a camera in your car, you would still probably be a victim of B & E...as other cars were as well that didn't have anything "visible." So regardless, you were a victim and while the hotel legally does need to protect themselves and should...the management staff - let alone the owner, should have taken their ass out to the lot and made sure if you needed anything. Kindness would not have been too much for them to spare. You were a paying guest.
anonniemouse on 2007-11-28:
If your car got broken into at the mall would you expect them to compensate you? What about your workplace or your friend's house? Hotels have no more responsibility for the security of your vehicle while on their property than any other place you might go. Yes hotels are expected to provide good service but this has nothing to do with any service the hotel provides. Yes it would be nice if the staff was kind about it, but there's a fine line between being kind and opening yourself up for a lawsuit and most places just won't approach it for that reason.
rudybjr on 2009-05-06:
Why would you expect the hotel to give you a free nights stay? The hotel employees didn't break into your car.
Close commentsAdd reply
Luggage Stolen from locked room
Posted by on
COVINA, CALIFORNIA -- Shortly after checking in to the Radisson Covina, my room was broken into and burglarized. General Manager did nothing about it. Covina Police were called. I was informed of 6-7 other cases of robbery etc. from this location over past couple of months. Out $2000 in property... laptop, etc. Terrible service. "Sorry Dude" wish there was something we could do. Not really our problem. Did not comp room and or help with anything to speak of. TERRIBLE!
     
Read 7 RepliesAdd reply
User Replies:
Anonymous on 2009-08-11:
What exactly were you wanting them to do? Buy your items back for you?
bargod on 2009-08-11:
While it certainly is awful what happened. What exactly were they supposed to do? Slap on their deerstalker caps and break out the magnefying glass and go after the crooks? Police were called already and I'm sure their security made a report. Maybe a comp breakfast would have been nice but a comp room?
Anonymous on 2009-08-11:
Actually, I think they should have done all that and more. Moreover, I'm not sure that their insurance company isn't liable for the loss. A patron has a reasonable expectation of security when they pay for a room, and clearly this is not the case.

If the circumstances were only slightly different, and a female guest awoke to find someone in her room, would they have any liability then? Where would you draw the line.

I would ask a lawyer to draft a letter to both the hotel and corporate and demand reimbursement for your losses. Attach the police report. See what happens.
Ben There on 2009-08-11:
Most hotels are not legally responsible for theft of property unless it is checked at the front desk. Check with your homeowners, renters or travel insurance companies to see if anything is covered by them.
Anonymous on 2009-08-11:
I don't believe that is necessarily true Ben. They will often display a sign to that effect, in the same way a parking garage states they are not liable for your car. The fact of the matter is that if they are negligent, they are responsible. If there is a known pattern of burglary and they failed to act on it, OP has a good case.
Ben There on 2009-08-11:
Ken, I totall agree with you. The hard part is proving that the hotel is negligent. As long as they can show that they have things one would expect at a hotel like locked outside doors, locked windows, decent lighting, maybe a gate in the back and a roaming security company then it is hard to say they are at fault. Now if one can prove that the maid is running a theft ring or that they let homeless people sleep in the halls then you have a great case...
Anonymous on 2009-08-12:
If the police really are willing to state there has been a series of burglaries, the OP would have them against the wall. If it was an isolated incident, I agree with you, Ben.
Close commentsAdd reply
Disappointing Raddison Experience
Posted by on
KISSIMMEE, FLORIDA -- First of all, when I reserved the room through the Radisson site I was charged a different price then quoted, when I tried to get it resolved, neither the hotel staff nor the reservation center were helpful. Then when I check in and use the bathroom there was a live cockroach right by my foot. The next day my husband slapped a spider off of his head. The bathroom sink was clogged. I explained all of this to the manager and she still charged me about $23 dollars extra off of my deposit, after I had already paid the whole nights stay and I didn't even have room service.....

This hotel stay was the worst I've had. Made Super 8, and Best Western look like five in cleanliness and hospitality. I've worked for JW Marriott! They know what hospitality is over there!
     
Read 1 RepliesAdd reply
User Replies:
FoggyOne on 2007-11-06:
You had to pay $23 because you complained? I'm afraid I don't quite understand that part about a deposit in your post. Why did you have to pay a deposit for a hotel room - doesn't that beoome the room rate?

Also, Florida is notorious for cockroaches and palmetto bugs (look like roaches) and they are quite difficult to control.
Close commentsAdd reply
Bad Service / Rooms are bad
Posted by on
SAN JOSE, CALIFORNIA -- 1. Even after confirming room type over the phone on 2 prior occasions, at time of check-in was given a down graded / different room with the option to "pay extra" for an upgrade - very misleading and unethical

2. Cannot accommodate a $4 hub in the room for an extra internet connection

3. The lobby sofas are dirty and require a deep clean

4. No speaker phone in rooms

5. Don't disclose the fact that internet access is NOT wireless

6. No effort is made to accommodate reasonable guest request

7. The front office manager is great at arguing and stone walling

8. A $5 charge for a 16 inch LAN cable

9. Everything is a “convenient extra charge”

10. Require you to pay $10 for internet access in the lobby – another service with an “extra charge”

11. No "sleep number" bed available - "another extra charge"

     
Read 7 RepliesAdd reply
User Replies:
Anonymous on 2007-06-21:
Lidman can give you some ideas on where to stay next time your in San Jose. It does not sound like your going back to the Radisson.
Anonymous on 2007-06-21:
Yes I can and I will write a review on the place I am in right now when I get back. This place so far to me is a 5 star!
adzidek on 2007-06-22:
Jimmy, it sounds to me like you're really reaching with a lot of the things in your review. You come off as someone who's been spoiled all his life, especially the part about the sleep number bed. BTW, hubs are not $4, $5 for a LAN cable is pretty reasonable, and who cares about the lobby sofas?
rhondam718732 on 2007-06-22:
Adzidek... as a business traveller I agree with Jimmy. When you need internet access it becomes expensive and frustrating to have misinformation from a hotel. It's not about being spoiled but possibly about being able to work on a business trip and have reasonable requests considered and information provided be correct. Although the sleep number bed is a stretch I agree...
adzidek on 2007-06-22:
OK, I can see where you're coming from, but misinformation is a lot different than lack of information. If the hotel states that it has internet access in every room, I think it should be the guest's responsibility to verify if it's wireless or wired, and if wired, if more than one connection is available (I.e. hub).
Anonymous on 2007-06-22:
I got to tell ya as a business traveler free wireless internet is a MUST. Its hard for me to see how any hotel would charge for internet access. Heck, our local McDonalds has free wi-fi.
adzidek on 2007-06-22:
They weren't charging, they just had regular wired not wireless.
Close commentsAdd reply
Awful experience
Posted by on
KEY WEST, FLORIDA -- I recently booked a room at the Radisson in Key West, Florida. I only stayed one night. The room was filthy... mold in the bathroom, cracks in the ceiling. The customer service was just as bad... no one gave a damn.

One would certainly expect more from a Radisson Hotel.

     
Read 0 RepliesAdd reply
Top of Page | Next Page >