On June 20th I booked two rooms at the Radisson Hotel in Manchester, NH for August 18th and received an e-mail confirmation of our reservation. After driving three hours to get to the ferry in Yarmouth, Nova Scotia, we were told that the ferry would be 1 hour late in departing. We finally reached Portland, ME at 9:30 pm and when I realized that going through Customs would take at least a few hours, I promptly called the Radisson Hotel directly and explained to the desk clerk that we would not reach Manchester, NH until around 1:00 am and wanted to let them know this information so that we would not be treated as a "no show".
The clerk informed me that she would note this on our reservations. We arrived at the Radisson at 1:20 am. We were totally exhausted and had our seven-year old granddaughter with us who was extremely tired. When we arrived we were ignored until I asked the manager to get off the phone and assign us our rooms. It was then that the manager told that there was only 1 room available and would all four of us share the same room. We declined and she told us that the rooms were all booked and that she would send us to the Best Western Inn and to please hurry up and make a decision--it was either to share a room or go to the Best Western.
My granddaughter was falling asleep sitting in the stairs and I explained to the night manager that we were exhausted and had an early morning flight the following day. Fortunately, a young woman in the lobby said, "That little girl is so tired, I have not used my room and will give up my room and stay with friends". The following morning, while I was waiting for my family in the lobby, I asked the same manager what time the breakfast buffet opened and she replied, "The buffet is very expensive".
I finally told the manager that I was not inquiring about the price and asked her if she told all the guests that the buffet was expensive, or did she reserve those comments for guests with Latino-sounding names. Her answer was "Oh no, not really" and promptly offered to get me a cup of coffee after I informed her that I did detect some form of racism and told her that I would write to the corporate office and file a complaint against her.
LARGO, MARYLAND -- The Radisson Hotel in Largo, MD USED to be our favorite hotel in the Maryland area. We began staying there five years ago, at which time the service WAS (PAST TENSE) be efficient, and the ambiance USED TO BE pleasant and comfortable. However, the condition and service of the hotel has declined noticeably as the years have gone by. The hotel is now rundown.
There is little to no preventative maintenance, the paint and wallpaper is noticeably peeling in areas, the items and furniture in the rooms are very worn, scratched, damaged, and in need of replacement. The wood veneers and paint peeling from the furniture and hotel room items. There was questionable/suspect activity going on in the hallways, and the hotel gave the impression of being a temporary brothel.
During our last stay, we had to ask to be moved to a different room twice, because the rooms were placed in reeked of cigarette smoke, were falling apart, and not acceptable. The final straw was the fact that my fiancé discovered a USED, FILTHY, NASTY, CONDOM in the room that we had slept in! WE WERE DISGUSTED! We went to the front desk and reported this to front desk representative who in turn just looked extremely embarrassed.
This USED TO BE a pleasant hotel that we USED TO BE comfortable in. HOWEVER, Radisson's corporate management, general hotel management, facilities/maintenance, and housekeeping staff have OBVIOUSLY FALLEN DOWN ON THE JOB! I WOULD NOT RECOMMEND THIS HOTEL TO ANYONE!
SALT LAKE CITY, UTAH -- I booked a room for my myself and my wife on the site at one price, arrived and was quoted a different price. I was given a room that was very musty and dirty. Upon requesting a suitable room, I was then moved to a very small and inadequate room for a weekend stay. Upon deciding to stay one night then check-out. I returned from dinner to retire for the night; lo and behold this hotel had bed bugs. It was late and my wife was very angry and agitated. I requested another room on another floor. The front desk reservationist attempted to find a better room to no avail.
Upon checkout, the front office manager proceeded to tell me that they have been experiencing a significant increase in bed bug activity. He continued to tell me that the pest control company has inspected the room as with the other more than half dozen rooms over the past three weeks. I would never recommend this hotel stay far away.
KING OF PRUSSIA, PENNSYLVANIA -- The poor condition of the flooring in the Radissons hotel room (rooted and in disrepair) caused my wife to fall and break her foot. They would not accommodate us with a different room that had elevator service or that had handicap-accessible facilities for the remainder of the stay. The elevator only went to the 14th floor and we were on the 15th floor; my wife had to crawl up and down the dirty stairways on her hind end to get to and leave the room.
As soon as I informed the manager that her foot was broken, he acted like he didn't want us around. Other than loaning us a wheelchair which wasn't any good after the 14th floor, they didn't care much about us. Last of all, to add insult to injury, they charged us for the room. We were at a conference that we drove 750 miles each way to get to and we got very little out of the trip except pain and suffering. We've stayed at better Red Roof Inns than this place.
KISSESSIMEE, FLORIDA -- We made reservations for four two teens and two adults, request handicap access for myself. Instead of two Queen beds we had only DOUBLE beds, hard as a rock. But we did have Queen headboards attached to the wall. Forget the advertised Sleep Number beds, they don't exist. Bathroom open the door hit hits the toilet seat. Tub shower with a high tub wall - 30 " high, 6 " from toilet.
HOUSEKEEPING forget it - two people worked on the floor all day but I don't know what they did?? Maybe watch TV in the rooms because the beds were only made 1 day out of 4 and one night we got back from the parks at 11 PM to find no clean towels - NONE - we had handed the dirty towels to the housekeeper on the way out the door as she was ready to enter as we were leaving for the day. Refrigerator was poor in cooling. NO microwave as promised.
PLUMBING was the pits: running toilet, sink filled with water quickly and took forever to go down. Bathroom open the door and the door hits the toilet bowl. Handicap access requested. Well the tub 6" from the toilet had a 33" height - too high for me to climb. But they did have a bar to help you climb the wall if you could. I don't ask much when I travel: working plumbing, accessible shower, etc., clean towels. None of that at this Radisson.
KISSIMMEE, FLORIDA -- First of all, when I reserved the room through the Radisson site, I was charged a different price than quoted. When I tried to get it resolved, neither the hotel staff nor the reservation center were helpful. Then when I check in and use the bathroom, there was a live cockroach right by my foot. The next day my husband slapped a spider off of his head. The bathroom sink was clogged.
I explained all of this to the manager and she still charged me about $23 dollars extra off of my deposit, after I had already paid the whole nights stay and I didn't even have room service. This hotel stay was the worst I've had. Made Super 8 and Best Western look like five in cleanliness and hospitality. I've worked for JW Marriott! They know what hospitality is over there!
SAN JOSE, CALIFORNIA -- Even after confirming room type over the phone on 2 prior occasions, at time of check-in was given a downgraded / different room with the option to "pay extra" for an upgrade - very misleading and unethical. Cannot accommodate a $4 hub in the room for an extra internet connection. The lobby sofas are dirty and require a deep clean. No speaker phone in rooms. Don't disclose the fact that internet access is NOT wireless. No effort is made to accommodate reasonable guest request.
The front office manager is great at arguing and stone walling. A $5 charge for a 16-inch LAN cable. Everything is a “convenient extra charge”. Require you to pay $10 for internet access in the lobby – another service with an “extra charge”. No "Sleep Number" bed available - "another extra charge".
COVINA, CALIFORNIA -- Shortly after checking in to the Radisson Covina, my room was broken into and burglarized. General Manager did nothing about it. Covina Police were called. I was informed of 6-7 other cases of robbery etc. from this location over past couple of months. Out $2000 in property...laptop, etc. Terrible service. "Sorry dude, wish there was something we could do. Not really our problem." Did not comp. room and or help with anything to speak of. TERRIBLE!
KEY WEST, FLORIDA -- I recently booked a room at the Radisson in Key West, Florida. I only stayed one night. The room was filthy...mold in the bathroom, cracks in the ceiling. The customer service was just as bad...no one gave a damn. One would certainly expect more from a Radisson Hotel.
CHARLESTON, SOUTH CAROLINA -- In the early morning of April 23, 2006, our car, parked in the parking lot of the Radisson Charleston Airport Hotel in North Charleston, SC was broken into, ransacked, and looted of an expensive camera. Only one employee of the hotel, the courtesy van driver, was kind enough to help us. We had to empty our car of all belongings to see what had been taken, put our belongings on the ground to examine them, and then drive the car to a car wash to vacuum out the glass of the smashed window.
At no time did any manager inquire as to our discomfort, or to anyone else's, as there were five other cars that suffered the same fate. When it was time to check out, I told the desk clerk that I felt it would be right for them to offer me my night's stay for free, due to the inconvenience and expense we had incurred. She replied that it was not the hotel's policy to do so.
I asked for the owner's name, Mr. Patel, and started calling him as soon as we arrived home in NY. He has still to return my call. A call to the Radisson corporate office was not returned until I called back. They told me that the hotel was individually owned, and that they (the main office) would not refund any money to me.
Although six cars were broken into and ransacked, during that time no one from the hotel either looked at the security monitor, or called the police to report this crime spree. I was reminded by the company that the hotel had warnings about cars being left "at your own risk" and apparently they feel this is enough to absolve them of responsibility.
If you go to Charleston, it is not safe to stay at this hotel and leave your car in their parking lot. Other cars were broken into just to see if there was anything hidden or in the glove box, etc. -- they had no visible luggage as ours did. If you have had a poor experience at this hotel or any other, you can also contact the AAA, as it has included this hotel in its guide book. The more complaints they get, the better chance of their dropping the hotel from its book.