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Ragnarok Cattery

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Selling Sick Ragdoll Kittens
Posted by Marie3865 on 02/24/2009
MIRA LOMA, CALIFORNIA -- We purchased a 4 month old Ragdoll kitten from Ragnarok Cattery. I was told to bring cash if I wanted to take a kitten home that day. We could not see where the cats where kept, one kitten was brought out at a time. I picked out one he had brought out and we where on our way. The cat was sneezing the first night we had her. I took her to our very experienced vet the next day and during the examination the doctor discovered the kitten had full adult teeth typical of a 7 month old and yellowish nasal discharge. Additionally, both of her kidneys palpated at less than 1 cm, which may represent future kidney disease. I called the cattery and told them I wanted to return her, on our vets advice, he would not refund our money, we had to waited till there where available kittens again.

A month later I called and was told they had some kittens ready to go. I picked one out and off we went. This kitten was sneezing before we got home. The results of this visit to the doctor, the kitten was 4 weeks younger than we where told, after test results, this kitten had earmites, an upper respiratory infection and giardia. After several month of doctors visits and medications she got over the problems she had been exposed to at the cattery. It has been discovered since then, this cat has one small kidney. AND, as a side note, we could not get her kitten papers to register her, due to the fact that records where not being kept up to date.

We did not check out this cattery before we got involved with it, this was a big mistake.
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Company Response on 11/20/2009:
I don't really understand the purpose of this site. They publish complaints without any documentation. I belong to a group that offers professional arbitration, and PROOF of the issue in dispute is demanded in that process.
I vaguely remember this party, but without definite names or dates, it's difficult to locate complete information. I do not accept personal checks for purchase of kittens. Credit cards are allowed. If the client only has access to a checking account, and no credit cards, then cash is the form of payment.
I do not allow the general public access to the areas where my kittens are raised. The reasons? People have sick animals at home, or they may have visited mutlitple cat "places" immediately prior to coming to my home. So to minimize outside germ contact, I do not allow the public to see where kittens are raised.
I only bring out one or two kittens at a time for a reason. Years ago, I would have many kittens scampering around the home when people would come. But then people began stealing kittens. Once a woman walked outside to have a cigarette, and she purchased one kitten. But when I "counted noses" after she had left, there were two kittens less. One she bought, and one she stole. Another time I had a two visitors from Oregon who said they were on vacation. They came to see the kittens. They decided not to buy. But when I put kittens away, I was one short. I therefore only have 1-2 kittens for viewing, so that I can keep track of kittens, and so that they are not stolen.
The complaint about "size of teeth" has been heard before. I honestly state the age of the kitten to the client, and more than one vet over the years has insisted the kitten was older than it actually was.
Our guarantee is for 3 years against any genetic defect. The client gets a copy of this guarantee and it's clearly posted on my web site. I do not sell extremely young kittens. This client was offered one of the first available kittens. I do not release kittens until 12 weeks of age normally. This kitten could not have been 4 WEEKS YOUNGER than my earliest release date.
Since they purchased a younger kitten, it would have been vaccinated with the standard 3 way kitten vaccine at the time of sale. Some kittens do react to vaccines, and it may take a couple of weeks to recover. No kitten is released if it has any signs of illness. Any kitten that leaves our home is not sneezing, nor does it have diarrhea. A kitten's immune system makes adjustments when getting used to a new home, and this means it's immune system is working properly. Giarrdia commonly comes from water sources, and this is not a problem within our cattery.
Every client is aware that they can use a professional arbitration company to settle any dispute. Every customer signs this agreement to arbitration. Every kitten we sell can be duly registered and records are kept on every kitten born here.
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Posted by Soaring Consumer on 2009-02-24:
Report this to the Animal Services Division of your local sheriff's department.
Posted by Anonymous on 2009-02-24:
So sad. I'm glad your little kitten is okay now, but a lesson to be had: never buy a pet, always check out the local humane society and rescue a little one who needs a home. They are pretty good at making sure the cats and dogs are healthy before they adopt them out. The humane society will often have pure breeds if that is what you are looking for.
Posted by Anonymous on 2009-02-24:
FF, best answer. All of my pets have been rescue animals.
Posted by Anonymous on 2009-02-24:
Thanks MissMarple. My pets have all been rescued as well, and we just adopted two little ones a few months ago. It broke my heart to see all those poor cats at the humane society - would have taken them all home if I had the room!
Posted by Crown Jules on 2009-02-24:
First of all, I'm also glad that the kitten is okay now and I hope she lives a good, long life and adds much joy to your household. Your first indication that something was wrong, though, should have been when they wouldn't let you see where the kittens were being kept. If they had nothing to hide they should have let you seen the environment they'd been in. As it turns out, they apparently didn't want you to see a cattery full of sick kittens.

I volunteer at a cat shelter and I would beg everyone to please, please visit your local shelter to give a homeless pet a loving home. Rescue animals seem to know that they've been rescued and will love you forever for it.
Posted by Anonymous on 2009-02-24:
Crown Jules, you must have a heart of gold.

I'd love to volunteer at an animal shelter. But, I'm afraid I'd bring every animal home :)
Posted by Anonymous on 2009-02-24:
Breeders should be stopped until every unwanted shelter animal has a home. I agree with everyone here. Full breds are pretty, but nothing is more beautiful than saving an animal's life. I am glad your kitty is okay.
PS I adopt older animals. They are the ones with less of a chance and I have had wonderful cats, just like my two now.
Posted by Anonymous on 2009-02-24:
Indeed, my daughter feels the same way about cows in feed lots awaiting their fate as a patty on a Big Mac. Why do people only get outraged at the slaughter of cute mammals? Cows have feelings too... tasty ones at that.
Posted by Nohandle on 2009-02-24:
Marie, I found your review helpful for anyone considering doing business with this company. Many members, myself included, have shelter animals, toss outs, giveaways and any other pet imaginable. Perhaps your warning will alert others as to what you've gone through.
Posted by Crown Jules on 2009-02-25:
Thank you, MM. I am a big softie when it comes to the kitties. Believe me, there are plenty I'd like to take home but every time I help an adopter choose and take home a new feline friend it makes my day a little better.
Posted by Robin Otero on 2012-05-02:
We have purchased two kittens from Ragnarok over the years. They are beautiful, extremely social animals. When people come to our home, they are blown away because the cats are always there to greet visitors and want to be part of the action. The breeder is a little quirky, and has his own way of doing business, but we would, and have recommended him many times.
Posted by Louise on 2013-02-19:
Bought a kitten from Ragnarok 8 years ago. Yes, he came home with a bit of respiratory difficulty. Kittens are like children. Even with the best of care, they're going to pick up a bug or two in social situations. He turned out to be the sweetest, most relaxed cat I've ever had. I've referred two friends to Ragnarok. Two more cats with great personalities. There is a very definite temperament strain coming out of this breeding facility that makes it all worthwhile. So there were a couple Vet bills when I brought him home. So what? He's been fine ever since and a cat who loves everyone. I have no regrets and continue to refer friends to this breeder.
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Sick Cattery
Posted by Love my cats on 06/05/2007
MIRA LOMA, CALIFORNIA -- I was given a pet quality rag doll cat for my birthday. we went to the cattery spent quite some time there and most if not all of the cats had some upper respiratory thing going on.

i choose a cat that had little human contact. but has since turned out to be a sweet heart. but i was told his ears had wax in them and the breeder cleaned them out. a day or so after i brought my cat home he started sneezing. I took him to the vet and had him checked out. he too had an upper respiratory infection and ear mites. 200.00 later i took my cat home, about 4 days later my other ragdoll cat, started coughing. i took them both to the vet.. another 200.00 too put them both on med. this breeders cats are sick and the conditions were unbelievable something needs to be done about this. who controls "home breeders"
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Company Response on 11/20/2009:
AS per the conditions of this site, "the authors are responsible for the validity of their reviews". So the current post is completely one sided, and without documentation, how true is it?
Every person who wants one of my kittens is welcomed into my home, and about 2 hours is spent on selecting a kitten, doing the paperwork, and educating the new owner about cats and adjusting to their new home. I dispute the "little human contact" of the post, as our cats are handled daily. My cats have a pleasant disposition, as noted by the poster. Cats leave any environment with "well germs", ie, those germs that their bodies are accustomed to dealing with here. Once a cat is exposed to new germs in a new environment, sneezing can result. The well germs can be shared with another cat in the new home also. It doesn't mean that the cat I sold was ill, it just means that the respiratory system of the kitten is functioning normally. What happens when your young child goes to kindergarden? They come home with new germs and share them with the family, and someone in the home now has a cold. Cats and humans have almost identical respiratory systems. I'm sorry for any ear mites, and these are parasites that affect many breeds of animals. If the complaining party had contacted me, I could have assisted them with a portion of their veterinary expenses. No contact, just a complaint posted on this forum. I just saw this post a few days ago. Without customer names or exact dates of purchase, it's difficult to offer any more details.
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Posted by adzidek on 2007-06-05:
I know you are upset about your cats and their health, but rest assured that ear mites and upper respiratory infections are VERY common where cats are kept in large groups. When I got my cats, they told us right away that the first thing we needed to do is take them to a vet, especially before introducing them to existing pets in the home. This is specifically to do with ear mites and URI. It is normal, but you definitely should have been informed by the breeder.
Posted by iDuckie on 2007-06-05:
As it was said above, this is quite common, especially from a home that is housing a large amount of cats. My mom's 3 cats had this issue. I was lucky with my cat, and she did not get sick when I brought her home. Just be sure to remember, if you had not adopted those cats, they may never know what it is to be loved. You can't put a dollar amount of your kitty's health. I strongly suggest pet insurance, as this could have made the visit much cheaper.
Posted by love my cats on 2007-06-05:
Posted by Ponie on 2007-06-06:
Please don't SHOUT. It hurts the mites in my ears.
Posted by trublu852 on 2007-12-12:
I don't understand why you would take home a kitten if all or most the cats in the cattery were sick.
Posted by DebtorBasher on 2008-05-29:
I'm not a cat person...but I checked out your website and I think it's a great site to expose the mis-treatment of cats....good for you Catbuyeradvocate.
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Ragnarok sold me FIP infected kitten
Posted by Sad customer on 01/01/2011
MIRA LOMA, CALIFORNIA -- I bought a kitten from Ragnarok cattery that was diagnosed with FIP by three different vets. I didn't notice a clause on Ragnarok website saying:

"If a problem related to FIP should arise, we will only be liable for a kitten replacement up to 10 weeks past the purchase date in a single cat household, and for a period of 6 weeks in a multi cat household. An necropsy (at the owner's expense) from a veterinarian must be provided to get a replacement kitten. "

Here is what FIP (Feline Infectious Peritonitis ) is:

The breeder admits on his website, that his cattery has FIP problem, I wish I read it more closely, I would never, ever get a kitten from the cattery. My cat is already dead, and I am a heartbroken.

Thanks, Ragnarok, for selling sick kittens.
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Posted by Anonymous on 2011-01-01:
This is very sad. It may be too soon for a new pet, but consider adopting a kitten from a local shelter when you are ready. I believe they do more to ensure the health of the pets that are put up for adoption.
Posted by jktshff1 on 2011-01-01:
Sad, "I didn't notice a clause" hard lesson learned. Ya gotta read the fine print.
JSI put it well....go to a rescue shelter.
Posted by Skye on 2011-01-01:
I'm so sorry for the loss of your kitten.
Posted by Nohandle on 2011-01-01:
I had to look up FIP, Feline Infectious Peritonitis. Obviously that particular breeder had experienced problems in the past. If not, why even mention it? I also am sorry for the loss of your kitten. Thanks for the warning for others.
Posted by trmn8r on 2011-01-01:
I visited the Ragnarok website, and I would never use them to buy a cat. Between the very short replacement warranty (which I saw in passing) on the FIP, and the very obvious "BBB Arbitration Agreement," nope, no way. Why would someone make you sign an arbitration agreement when you buy a cat, preventing you from going to court? Think about it. Lots of complaints online.

Also, I would NOT buy a pet online. It is an invitation to fall prey to breeders who cut corners in the interest of making the most $$$.
Posted by CrazyRedHead on 2011-01-02:
I got my kitty from my neighbor. She has a stray cat that had kittens at her home and I took one off her hands. She is the most loving and is a sweety. I don't like catteries and would never buy a cat online as I cannot see or hold the cat in advance. There is no telling what you will get online.
Posted by Heartbroken on 2012-08-01:
The sad thing here is that this breeder DOES NOT care and he obviously SHOULD NOT be able to own pets if he does not care they are SICK! My cat died of HCM because of this person. 100% ignorance ... sick that he is allowed to keep breeding cats. The cats SUFFER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Posted by ragdolls forever on 2012-08-13:
unhonest and unethical breeder ... my cat has died because of this breeders unwillingness to raise healthy kittens!
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Ragnarok Cattery Sold Me A Sick Kitten On 12/11/09
Posted by PISSED OFF CLIENT on 12/20/2009
MIRA LOMA -- This breeder needs to be shut down. The cat I purchased for $635.00 has ear mites, a fever, tested positive for giardia and has an upper respiratory infection. As to date I have spent $109.00 + $277.00 and then today another $71.00 to get the issues resolved. The breeder instead of resolcing the issue slanders me and says I am a nutcase and has slandered me and I am hiring a lawyer and want to get a class action law suit against this breeder for not only ripping us all off, but to protect the animals health and well being. He refuses to make right of the situation and I am upset that my poor kitten has to suffer all these things because of his negligence !!!!
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Posted by madconsumer on 2009-12-20:
when you purchased the kitten, didn't you request to view the breeders vet bills for that kitten? sounds like the breeders was and is not state certified.
Posted by Anonymous on 2009-12-20:
Class action for one case of a sick kitten is not going to work.
Posted by tnchuck100 on 2009-12-20:
As justthefaxx said, class action is not going to gain you anything. You might recover something through your own small claims case.

Pet sales laws vary from state to state. Most commonly you have 14 days to have your vet examine the pet. However, that cost is not recoverable. The remaining treatment costs are. Recovery would be capped at the purchase price.
Posted by PepperElf on 2009-12-20:
hell even when i got my cat from an animal shelter it was sick

i wonder if the pound laws are the same for breeder laws
back in ny when we got our first cat the law required that the kittens were examined by a vet right away and when we picked up a kitten she came with the medical records

for older cats however they didn't bother until you tried to adopt it, then they scheduled the cat with a vet...and you had to come back to pick up the cat

now in VA they didn't care... at least not with the animal shelter. they kill cats that don't get adopted, so they're not gonna bother with a vet for them i'm betting. as soon as i had my cat, he was at a vet's within a day or so... and he was sick. poor kitty.
Posted by Suusan B. on 2009-12-20:
$635 for a purebred Ragdoll is pretty cheap so that would be my first clue that something isn't right. Ear mites & upper respiratory are very common in cats/kittens and to be honest $457 at a vet is a drop in the bucket. The only way to stop breeders from selling sick animals is to not buy from them. Your best bet is always to go to a local animal shelter and adopt a cat/kitten that needs a good home.
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