No Delivery - No Service
CLIFTON, NEW JERSEY -- The worst - I wouldn't buy anything from the customer service is awful - no one call you back - and they don't ship when they say they are going too and when you ask for a ETA on delivery they tell you ... read full review2 Replies - Latest reply on 06/03/2009
JOLIET, NEW JERSEY -- Ordered an air conditioner online, paid with credit card. After two weeks I called to find out what was happening. I never received confirmation or the product. I was informed there was a back order at that time I told them to cancel. Without a date of delivery it would not fit my time frame. the order was placed on July 13 order was canceled on July 27. On July 31 I received a shipping notice, I called immediately to stop. talked to some representative from the company the next day said would get me credit to account. Have called many times since, going on six month no credit yet.2 Replies - Latest reply on 12/04/2012Add reply
ROCHESTER, MINNESOTA -- Ordered on April 3rd. On April 7th I contacted by email asking for a ship date. On April 14 I was contacted via email by Rainbow asking if I was still interested in the purchase. April 15th I responded via email saying I was still interested. On April 17th was contacted via email asking to for me to call the sales representative Monday to make sure item was shipped Monday even though talked to service agent April 16th via phone. Sent email and called Service agent to confirm still interested on April 20th. Contacted by Rainbow on April 24th item was to be shipped on April 24th.
Called Rainbow April 31st asking when item was to arrive. Told by Rainbow item was back ordered yet again. I cancelled order. I will not attempt to purchase from Rainbow again. Recommend others stay away.
They may have cheap prices but if the product comes to you damage you'll never get it fixed or replaced. They delay, lie, and don't respond. Stay away! Add reply
I purchased an expensive microwave from Rainbow Appliance. They shipped it to the wrong address resulting in the microwave being lost. They proceeded to blame the carrier instead of taking ownership of their mistake. They have not issue a refund or replacement.
3 Replies - Latest reply on 02/05/2009Add reply
BUYER BEWARE!! RAINBOW APPLIANCE IS A FRAUDULENT BUSINESS. Do not be sucked in by low prices they will rip you off!
TRENTON, NEW JERSEY -- To All Who Need to Know:
I FINALLY, after 6 months, got a refund from these jerks, but that was only after the threat of government action. Anybody who has a problem with these thieves should contact:
Passaic County Department of Law and Public Safety
Division of Weights and Measures/Consumer Protection
1310 Route 23 North
Wayne, NJ 07470
Don't bother complaining to the Better Business Bureau; Rainbow is NOT a member (big surprise!) and the BBB can't do anything.
It may take some time, but as soon as Passaic County gets involved, watch how fast these A-holes get in line!