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Ramada

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44 Reviews & Complaints
www.ramada.com

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Incredibly Loud Party Until 12 Midnight in Room Inside Hotel Rooms Built Around.
Posted by Stampart on 08/11/2013
MILWAUKEE, WISCONSIN -- Stayed in this hotel since Wednesday night, for a total of four nights. Hotel overall MUCH better than one we stayed at two weeks ago in Laramie Wyoming (however that wouldn't take much). However, tonight the hotel has rented out a large room that sits in the center of the hotel. All of the walls of this room are glass and all of the inside hotel rooms are built around this so that the room windows look into this room. There is a party going on with live music that is so loud we can not hear our TV without it being turned up to extremely high volume. We feel like we are at a concert sitting front row stage center (except its not even good music) with the band yelling into the mike.

We were told by the front desk this party will be going on until midnight. Really? You would book a party like this at a hotel that does not have a proper banquet room away from other hotel guest?!

We should have been warned. We are here on business and have had to get up early to work every morning including tomorrow. This will be the last time we ever stay in a Ramada and for obvious reasons ever recommend one. Very surprised Wyndham owns hotels of this quality.
     
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Worst Experience Ever
Posted by Sharpercreations on 05/21/2013
FT. LAUDERDALE, FLORIDA -- Started my vacation with 3 days 2 nights in Ft. Lauderdale then to West Palm for a cruise. When we called the hotel to say our plane was delayed they did not have us registered. Had to call the reservation specialist to find out what happened and they finally found us. First night awoke during the night to my hand and back and leg itching. Got up in the morning to find I had horrible bed bug bites. My hand was swollen from my wrist to the knuckles, my thigh was swollen twice its size, my shoulder, back and neck were hugh and it hurt so bad I hand to go to the ER.

When we returned to the hotel to show them they moved our room but kept saying it was not bed bugs. The next night my husband had the same thing happen to him. We checked out immediately. The rest of our vacation was ruined as we were in pain and itching for the entire time. We notified the company and got the biggest round around ever, saying they checked the room nothing, finally they admitted they found bed bugs in our second room however this was weeks later and I wanted compensation for my medical bills and for the pain and ruined vacation. Well they really don't care about their guest they paid the bill reluctantly and I only got $350 for pain and my ruined vacation.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Motel 8 Is Better
Posted by Ed1957pr on 07/06/2012
TAMARAK, FLORIDA -- Spent a couple of nights at the Ramada on business trip. I was told by some lady at the door to watch my car at night time and to stay in at night time. So thinking that it could have been some personal experience, I still walked to the front desk. As they provided me with breakfast vouchers, I explained to her that I was traveling alone but she insisted to take two just in case I found a special night companion.

So I went to my room and as I exited the elevator I knew the experience was not going to be the best. Patched holes on the walls, carpet was old, discolored, door locks discolored and old. And inside the room old second hand furniture. The TV came from my grandma's living room and the lamps were from 1970s. At approximately 1100 pm I heard detonations outside. Did not dare to look.

Next morning I intended to take a shower but I took a bath at the same time since the drain was plug. So get to breakfast and between the host and the line I lost my appetite. What happened to the name of Ramada. It looks like an expensive super 8.
     
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Posted by trmn8r on 2012-07-06:
The Ramada near me is a dump. Over the years, they applied a facelift to the outside, instead of doing the right thing and applying a wrecking ball to the entire thing.

This is pretty odd: "As they provided me with breakfast vouchers, I explained to her that I was traveling alone but she insisted to take two just in case I found a special night companion."
Posted by GenuineNerd on 2012-07-06:
Considering it's 4th of July week, those detonations could very well be somebody shooting off fireworks. As for personal safety, I also assume that that Ramada is in a sketchy neighborhood. I've stayed at a Ramada in Columbus, OH several times (for an old-movie convention) that looks like it's seen better days. In my case, the room was clean, but still had an old CRT-type TV. At least the wi-fi was free and the hotel's restaurant had an all-you-can-eat breakfast buffet. And the way the hotel is maintained depends on the franchisee. Ramada is just another of Wyndham's many brands, whose hotels can range from dumps to palaces, depending on how the properties are kept up.
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Would Not Recommend Unless in Dire Straits
Posted by DivaDThatsMe on 07/05/2012
ROANOKE, VIRGINIA -- We booked this room after 5 days without power in the sweltering summer. Although the air conditioning was so very welcome, and the hotel lobby was set up beautifully, it was not at all representative of the hotel itself.

The halls and balconies were poorly lit, dirty, with broken tiles and decay very evident. You could see the street below where the balcony walls did not meet the floors and the insulation had decayed and browned. The "laundry facilities" consisted of a washer and dryer crammed into a small space next to an ice machine - with no lights and sketchy power sources. The "recreational facilities" consisted of 2 tandem bikes - seemingly from the prior century - and a treadmill that was unusable due to the belt being dry-rotted. (Yes, it was that old). There was a strange odor in the lobby hallways and the parking lot was full of holes, chunks of asphalt, and cracks.

The room itself was no better - outside of the conveniences of air and power. The room was billed as a queen size room. The headboard was queen size, the bed itself was a full. The blanket had holes in it and barely fit the bed. There were dark stains on the carpet and the box spring. There was no smoke alarm, and no knob for the "heater" in the bathroom. The toilet was filthy and looked as if the underside of the rim had not been cleaned in ages. The ceiling tiles in the bathroom were cut and did not fit in the drop-down grid properly, leaving dark gaps in the ceiling area. Although there were a microwave and mini-fridge in the room, both were old, scarred, and dirty. There were spill stains/runs on the wall, as if someone had thrown something liquid against it and it had never been cleaned. The lampshades were dirty and torn and the ironing board cover was stained and dirty as well.

It seems as if more attention has been paid to the lobby - to give appearance of beauty and style - than to the rooms, which are much more important to the guests who must reside in them. Again - although it provided a respite from our situation - I would not recommend this hotel in the state that it is currently in.
     
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Posted by Nohandle on 2012-07-05:
Nicely written review. You even mentioned the few things you were grateful for under the circumstances. Your experience is the reason many have lost faith in some of the *chain* establishments. Years ago in order to maintain that sign out front it required certain standards. Unfortunately it's a toss up with many places now.
Posted by trmn8r on 2012-07-05:
Yes, this is a well written review.

I spent time in Roanoke back in the late 70's and 80's. Sounds like it hasn't been updated as the years passed.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Absolute Filth!
Posted by Anthonymastoras on 04/23/2012
SACREMENTO, CALIFORNIA -- This has got to be the worst hotel I have ever been let alone seen. This is no Ramada Inn this is a fake a Motel with a fancy name. Because of the absolute filth in that place I will never ever for as long as I live set foot in another Ramada Inn anywhere. I will never say a good thing about Ramada or anything else associated with the Ramada name. I spent 15 minutes there walking around the building and seeing our rooms and was already dreading to sleep in the building. And because I got it through Hot Wire I could not cancel. D*** you Hot Wire you got me and d*** you Ramada for not even having minimum standards.
     
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Posted by ok4now on 2012-04-23:
OUCH!! That really hurts. Hot Wire won't let you cancel and the Ramada bags you with a filthy room. Usually their standards are much higher. Did you speak to a manager about this? After all of this did you spend the night? Don't let Hot Wire off the hook. Explain your grievance and have them make it right.
Posted by trmn8r on 2012-04-23:
This is one of the downsides to using a middle man like Hotwire. Personally, I research accomodations through online reviews and AAA - though neither of them are perfect.

Can you describe some of the "absolute filth" in more detail to benefit those who might be considering this place?
Posted by tnchuck100 on 2012-04-23:
All of the 3rd party booking sites (Hotwire, Expedia, Travelocity, Priceline, etc) are "zero-tolerance" for errors. Your fault, their fault, nobody's fault. Makes no difference. YOU pay the price for ANY problems encountered.

Use 'em and take yo' chances.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
POOR CUSTOMER SERVICE / RACIST REMARKS
Posted by Eddiedunning on 03/05/2012
Poor customer service front desk.
     
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Posted by jonthethird on 2012-03-05:
More information would be helpful
Posted by vague cat is vague on 2012-03-06:
what was poor about the service?
Posted by Ivan on 2012-03-16:
No, the letter writer is commiserating with the counter. "oh, you poor customer service front desk."
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Ulaan Baator Suffocation in Mongolia! NOT a 4 star hotel!
Posted by Drdkraft on 08/31/2011
We had a reservation made on our behalf and came to your the Ramada CityCenter in UB on August 3. What we did not know is that the hotel was not functioning yet. (There was no coffee available in the lobby bar, there was no restaurant in the hotel that was open, floors were still being painted and renovated, there was no place to eat breakfast in the morning, etc.) Nevertheless the next morning when we wanted to check out and pay for our two connecting hotel rooms the bill had an extra charge for four breakfasts even though breakfast was clearly included in the room rate for the four persons staying in two rooms. (Additionally, the dining room was not open, we had to walk through a construction site from the kitchen to a small enclosed room off the as yet unopened mall, and our breakfasts were carried through this construction zone to the small room where guests were asked to have breakfast. We would never have eaten breakfast at all if it were not included in the room rate, and indeed did not eat what was put on our plates. The breakfast under these conditions was extremely unpleasant and loud given the buzz saws and hammering and dust all around us.) So, we were asked to pay for a breakfast we didn't really want to eat and while discussing this became dangerously late for our flight. The desk manager guaranteed that if we came back the next week as planned the hotel would be finished, all the glitches would be resolved, and that we would be extremely happy customers with the services provided. We made a reservation again for the same two connecting rooms one week hence.

When we arrived one week later we were told that there was no reservation for us. When we insisted there was, the reservation was found but we were told that there were no two connecting rooms available. Since we were traveling with children this was an impossibility for us. Connecting rooms were then found on a floor that was still under construction (although we were not told that). The noise was incessant. The smell of paint overwhelming. And the air conditioning not functioning. Upon arriving in the room we called the desk to say there was no ventilation in either room. We asked for two other rooms. Now we waited for the ventilation in the rooms we were stuck with to be fixed. This took several hours and we were forced to wait without being able to take showers after one week on the road, in the airless rooms, until the technicians could figure out why there was no ventilation available in the middle of summer in Ulaan Baator. This lost us several hours and forced us to take dinner in the hotel (which was another disaster).

The next morning we needed to use the business center partially for urgent emails related to my medical practice as a doctor. We were not able to use the business center since it had been rented out completely. So it took us a whole morning until finally we were lent a computer, that crashed several times, for use in the lobby. Then when we wanted to print the documents that was another long story. Then when we asked for two envelopes, the hotel bizarrely did not have any envelopes that were not pre-addressed TO the hotel. So there was not one envelope for use in this supposedly four star hotel.

In summary, I think everyone understands how sub standard it was compared to any 3 star experience in Europe or North America, and certainly any hotel with the Ramada name on it.

When we finally came to settle the bill and leave for the airport our second + final time, the desk manager felt uncomfortable and didn't know how to settle the bill. So finally he offered us a free stay for the first night, and a lousy reduction on the second night. So it is now unbelievable that after offering us the free stay, and after three weeks the Ramada Hotel wants to charge us ! (and even worse not even contacting us directly, but harassing the poor people who made the reservation to pay a bill they have nothing to do with)!!

The hotel is unfinished, and the top management quite amateurish and under par).


     
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Posted by At Your Service on 2011-08-31:
To me, it sounds as if giving you free night's stay, along with covering a portion of the second night, sounds reasonable. This, to me, is based upon the fact you elected to stay the entire time and never left because of any issues you've brought up.

I definitely wouldn't want or expect to inconvenience the people who made the reservations over the fact you're unwilling to pay the bill.
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For people around the world, whether the clerk's manners?
Posted by Websphere on 07/19/2011
I was told to enter the room with the clerk of the Indian reserve.
At that time, the clerk yawned three times that. Without even the hidden hand.

In Japan, this practice is never cheap in any business hotel.

Ramada hotel ratings for this act alone, and found manners.

I have never in my life to stay at this hotel will not.
I'd rather sleep in the car if staying in this hotel.

I want to be rich and save money, because only in this manner is unforgivable than savings.

A much more pleasant and comfortable hotel just stayed in $ 100 to $ 150 if it You will stay.

     
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Posted by PepperElf on 2011-07-19:
trp - the OP is offended because an employee yawned 3 times.

Other than that... Either the OP chose to go somewhere else, or he now wants a refund because of it.


But now that yawning has been mentioned... yep. chain reaction yawn! I didn't cover my mouth either though.
Posted by Anonymous on 2011-07-19:
I think they are saying that the clerk had rude manners because they didn't cover their mouth with their hand when they yawned. Maybe this is disrepectful in the Japanese culture. Maybe the OP will come back and explain.
Posted by Anonymous on 2011-07-19:
The OP was obviously displeased with the gesture of the hotel staff yawning without at least covering their mouth, which apparently is an etiquette no-no in their homeland.
Posted by Anonymous on 2011-07-19:
Jinx Pepper. >:-)
Posted by Anonymous on 2011-07-19:
LOL @ JISCal1 and PepperElf. Did we all three just wait for the right time to post that comment tonight?
Posted by Anonymous on 2011-07-19:
Great minds think alike:)
Posted by Anonymous on 2011-07-19:
Can someone please translate the last 2 lines?
Posted by Anonymous on 2011-07-19:
LOL Justice.

No, Little. I'm sorry.. I can't. lol
Posted by Mattie on 2011-07-19:
OP stayed in this hotel to save money (be rich) but he/she will say are a more expensive hotel so not too put up with rude manners. In Japan they cover their mouth doing just about everything, at times even talking... especially women.
Posted by Anonymous on 2011-07-20:
good review! very helpful.. I'm sorry they treated you that way. Hopefully your next experience will be more pleasant.
Posted by madconsumer on 2011-07-20:
there is no reason anyone should be belittling the poster because they do not speak or write clear english.

i found this review very helpful. often time when people from other countries come to america, they often experience what is considered rude actions even though in america they are not. it is called respect to foreigners!!
Posted by Old Timer on 2011-07-20:
Excellent MadC.
Posted by madconsumer on 2011-07-20:
Old Timer, and we wonder why there are no return posters.
Posted by PepperElf on 2011-07-20:
mad - asking for an explanation isn't belittling.

unless you're trying to say we should all nod and say "good review" without actually understanding what it was about.
Posted by jktshff1 on 2011-07-20:
+10 Pepper
mad, go to France, Southeast Asia, Afghanistan, etc and see how much "respect" ya get.
Posted by Venice09 on 2011-07-20:
I don't wonder why there are no return posters.
Posted by madconsumer on 2011-07-20:
i have traveled to foreign countries, and i "always" learn their customs before i land. it is the proper thing to do as a world traveler!
Posted by Anonymous on 2011-07-20:
Excellent comment madc! It's always a good idea to have an understanding of the traditions/culture of other countries.
Posted by jktshff1 on 2011-07-20:
And so do I....but I'm talking about the "respect" end of it...France..none, Italy ok.. Germany, depends on where..SE Asia..none I could go on and on.
Posted by madconsumer on 2011-07-20:
jkt, it all depends on how you act. i have found that if one learns a few phrases, and customs, they are more friendly. but then of course i am a high tipper!
Posted by PepperElf on 2011-07-20:
Yeah, it could really depend on where you are.

One of my military instructors once related a story where he was stationed in Germany. Everyone was extremely polite to him... but not to his dark-skinned liberty buddy. IIRC one elderly woman went as far as to ask him why he was even around the man.

And even Japan has a degree of discrimination based on nationality, despite their manners. There are some establishments where gaijin (foreigners) are not allowed. (unless they start speaking in Japanese)
Posted by jktshff1 on 2011-07-20:
mad, and I agree with that, but for the most part, the US, despite of the billions uh let's make that trillions of aid we, the taxpayer, "donate" to foreign countries, are one of the most disrespected nations on earth, but that's a whole 'nuther story.
Posted by old fart on 2011-07-20:
The phrase, "Indian reserve" has me wondering if they are referring to an Eastern Indian or one of "our native population" living on a Reservation.?
Posted by jktshff1 on 2011-07-20:
I'm wondering if the op used one of the online translator tools, which sometimes gets the point across, but not real clear. The text translates from English to Japanese fairly well. I translated it to Japanese and back..here is what I got for the first sentence
I was said to be it to enter the room where was same as the office worker of the Indian reserve army. As for the office worker, its 3 times yawned then. Even without a covered hand.
Posted by Old Timer on 2011-07-20:
Think you're onto something Jkt. Sounds logical. My Spainish friends tell me my Spanish is pretty horrible sometimes when I try to translate a large document. Spanish reverses a lot of the words -vs- English so my translated text sometimes reads backwards.

If I was allowed to vote brownie points I would give you one. But no voting for me.
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Ashamed To Call Myself A Ramada Employee
Posted by Weezzy on 03/23/2011
SAN ANTONIO, TEXAS -- First of all I made my reservations 2 months in advance and I was given the rate of 69.95 for four rooms and an employee rate for one room of 45.00. I then asked them e-mail me my confirmation numbers cause I was on the road. When I called two weeks before the event, they told me I didn't have any reservations. So made them again. and they said I couldn't get employee discount, because of the event. I wrote my confirmation numbers down and asked him again to e-mail them to me and I never received it. When I called that morning the manager john whom I had talked to every time stated I didn't have a reservation. So when I gave him my confirmation numbers, he stated they over booked and all he had was 3 rooms. And I needed 5 rooms for for 4 nights. So I had to put my customers in another hotel. And when I checked in the 3 rooms he stated my rate was now 99.00 plus tax. When we got in the rooms, one of the doors didn't lock, another the air condition didn't work. There was mold in the bathroom.

When we called the office they said they didn't have any other rooms and they would fix the door. John said if we didn't like it we could leave. After complaining he moved one couple to another room and said that was all he could do.

Never did we get him to apologize about our stay. Do yourself a favor and never stay at the Ramada downtown San Antonio.
     
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Posted by Ben There on 2011-03-23:
You might not have to be ashamed to call yourself a Ramada employee for much longer. Complaining on the internet about your own company can take care of that very quickly.

If/when the manager of the hotel or corporate reads the Google Alert for this post it will only take a quick phone call or email to figure out who did it... While I appreciate your complaint, you might want to delete it unless you are ready to face the consequences.

Complaining about a company you don't work for is much different.
Posted by Anonymous on 2011-03-23:
It's called whistle-blowing. And Ben There is quite accurate on your impending future with the company. A better road to travel would have been to talk to corporate, in private. Then they can handle the negative employee. But by posting it the way you did, you have painted the corporation in a negative light. I hope the best for you!
Posted by Anonymous on 2011-03-23:
An Employer would be really stupid to go off half cocked and fire somebody over this review. There's no proof who actually posted the compliant or weezzy's identity. Could be the manager of the San Antonio Ramada for all I know trying to set up Weezzy. Heck, I doubt the OP's Ramada and San Antonio Ramada even has the same owner.

Also there's absolutely nothing inflammatory against Ramada in this review. Just a person conveying a valid complaint. Ain't nothing wrong with that.
Posted by SteveWiginowski on 2011-03-23:
LR, the last line of the review is not a good thing to post. Other than that, the complaint was good.
Posted by Anonymous on 2011-03-23:
The possibility of this particular employee being fired is probably not that great, but I suppose it could happen.

Employees post stuff about the company I work for all the time. Rarely do they get fired even if they get caught... that only happens if they disclose sensitive company information or if they posted a threat to harm another employee, etc. As far as I know there are no laws saying you can't talk about your employer online.
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Not safe
Posted by Allypie on 01/18/2011
FOND DU LAC, WISCONSIN -- The Fond du lac Wisconsin Ramada is noted for robberies. The night regarding this review there were people roaming the hallways that were not guests. They were not asked to leave. They robbed a room during the early morning hours.
My family members were veritable prisoners in their room. It was not safe to leave it. This hotel has no security, no night watch service. The manager doesn't appear to care what happens. Guests are frequently robbed. Weddings are robbed. Robberies are listed in the local newspaper.
You are risking your own safety. Do not stay at this hotel. It is not safe for families or individuals.
When calls were made to the manager regarding this situation none were returned. DO NOT STAY AT THIS HOTEL. This hotel should be closed.
     
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Posted by olie on 2011-01-18:
When did you stay? I'm searching the "local paper" archives for Police Beat articles about robberies at the Ramada. Please bear in mind that the Fond du Lac Reporter prints only the easiest-to-report or most salacious stories.

I live 4 blocks away from this hotel; Mr.olie and I are members of the Health Club at the Ramada. Our my son works there. We haven't heard of a rash of robberies.

I do know that weddings, all over the country, are frequent targets of thieves. The gift table is near the entrance of the venue, and there's rarely someone stationed there guarding it.

And it's not just this hotel that has problems with rowdy patrons or non-guests running the hallways. Are you sure this wasn't some youth sports team whose parents let the kids run wild?

Our fair city has about 50,000 residents. The historic Ramada Plaza is located right downtown, about 2 blocks from the police station.
Posted by olie on 2011-01-19:
Allypie, please come back!!!!

I spoke to a colleague today, who told me about a project she had assigned her seniors. (This was a totally random conversation.) One group decided to re-create the crime in a novel the class had read. They used the Ramada as the setting. I said, "You HAVE to see this", and brought up your review. Apparently, the students were filming in the hallways, and there were *fake-but-realistic* "weapons".

I'll grant you the wedding robberies. As I stated in my previous post, wedding robberies are common across the country.

But might--just might--your parents have been in the middle of a high school final project?

I am so sorry that your parents felt unsafe because of this.
Posted by jktshff1 on 2011-01-19:
And ya'll wonder why I carry a gun.
Posted by Anonymous on 2011-01-19:
After hearing Olie's explanation, it makes me wonder why management didn't inform the guests if this was the case. I would have called the police if I felt trapped in my room.
Posted by GenuineNerd on 2011-01-19:
Are you sure it isn't ghosts? I read a number of reviews on TripAdvisor.com about the Ramada Plaza Hotel in Fond Du Lac, WI, and many of the reviews says that the hotel is "haunted":

http://www.tripadvisor.com/ShowUserReviews-g59884-d100828-r3024580-Ramada_Plaza_Hotel_Fond_Du_Lac-Fond_du_Lac_Wisconsin.html#REVIEWS

Maybe it's ghosts you're hearing running through the hallways and robbing the wedding receptions.
Posted by olie on 2011-01-20:
You're right about the ghosts! I'd forgotten about that.
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