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4 Stolen Rims and Tires in Their Gated Lot
StarStarStarStarStarBy -
Rating: 5/51

NEWARK, NEW JERSEY -- My wife and I checked into the Ramada Plaza Newark Liberty International Airport Hotel: 01-05/2018 - Fly on 01/06/2018 and using their park and fly to return on 01/17/2018. Reservation ID ** under my wife's name Patricia **. Hotels Phone # 973-589-1000. When returning on Jan. 17, 2018 in the evening to load up our luggage, I was to find my car vandalized, to put it mildly. All 4 tires and rims gone off my 2016 Honda Accord Sport and sitting on 2 blocks. I went to the front desk. Spoke to the manager Jada.

She said they tried to call us 4 times - not true. Only message left on our home phone and of course we were not there Stated: "Hello my name is Bill ** - Director of security Ramada Plaza Airport Hotel - Phone # **. Please call. I would like to speak to you”. When checking into the hotel, first question I asked the woman desk clerk was. “Is this area I parked in a safe area?” She assured me, “Yes it is.” I parked my car in back of the main building between 2 white lines, in a gated lot. I was told this lot had cameras, Only to find out when the Newark Police came to fill out the report the cameras did not hit this exact spot I was parked in. Does that sound like maybe someone knew this?

We are not talking about a negligent act of leaving a cell phone or leather jacket on the seat to be stolen. On top of the loss it was too late for us to get a rental, so my wife and I, could be back in PA. to work the next morning. Of course the car had to stay there until I could get everything arranged to have it towed to a shop for repair, which ended up taking almost 2 weeks.

The only thing the hotel would do is offer us a complimentary room for 1 night. Damage to car $3,148.55 + car rental. (Again I say, a gated lot with security people, and no one say my car being vandalized). After writing 4 times to Wyndham Hotel Group Ramada Worldwide. EMAIL - internet.customerservice@wyn.com. Only result was an apology saying they would contact owners and offered me free points. That failed, so I was given a name Path ** who is not the owner, and no email address or direct phone #. Basically saying good luck find the owner on your own. This is a lesson to park at the airport even if it more costly. In the long run it would be cheaper.

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Ulaanbaatar Suffocation in Mongolia! NOT a 4 Star Hotel!
By -

We had a reservation made on our behalf and came to your the Ramada City Center in UB on August 3. What we did not know is that the hotel was not functioning yet. (There was no coffee available in the lobby bar, there was no restaurant in the hotel that was open, floors were still being painted and renovated, there was no place to eat breakfast in the morning, etc.) Nevertheless the next morning when we wanted to check out and pay for our two connecting hotel rooms, the bill had an extra charge for four breakfasts even though breakfast was clearly included in the room rate for the four persons staying in two rooms.

(Additionally, the dining room was not open, we had to walk through a construction site from the kitchen to a small enclosed room off the as yet unopened mall, and our breakfasts were carried through this construction zone to the small room where guests were asked to have breakfast. We would never have eaten breakfast at all if it were not included in the room rate, and indeed did not eat what was put on our plates. The breakfast under these conditions was extremely unpleasant and loud given the buzz saws and hammering and dust all around us.)

So, we were asked to pay for a breakfast we didn't really want to eat and while discussing this became dangerously late for our flight. The desk manager guaranteed that if we came back the next week as planned, the hotel would be finished, all the glitches would be resolved, and that we would be extremely happy customers with the services provided. We made a reservation again for the same two connecting rooms one week hence.

When we arrived one week later, we were told that there was no reservation for us. When we insisted there was, the reservation was found but we were told that there were no two connecting rooms available. Since we were traveling with children, this was an impossibility for us. Connecting rooms were then found on a floor that was still under construction (although we were not told that). The noise was incessant. The smell of paint overwhelming. And the air conditioning not functioning. Upon arriving in the room we called the desk to say there was no ventilation in either room. We asked for two other rooms.

Now we waited for the ventilation in the rooms we were stuck with to be fixed. This took several hours and we were forced to wait without being able to take showers after one week on the road, in the airless rooms, until the technicians could figure out why there was no ventilation available in the middle of summer in Ulaanbaatar. This lost us several hours and forced us to take dinner in the hotel (which was another disaster).

The next morning we needed to use the business center partially for urgent emails related to my medical practice as a doctor. We were not able to use the business center since it had been rented out completely. So it took us a whole morning until finally we were lent a computer, that crashed several times, for use in the lobby. Then when we wanted to print the documents, that was another long story. Then when we asked for two envelopes, the hotel bizarrely did not have any envelopes that were not pre-addressed TO the hotel. So there was not one envelope for use in this supposedly four star hotel.

In summary, I think everyone understands how substandard it was compared to any 3 star experience in Europe or North America, and certainly any hotel with the Ramada name on it. When we finally came to settle the bill and leave for the airport, our second + final time, the desk manager felt uncomfortable and didn't know how to settle the bill. So finally he offered us a free stay for the first night, and a lousy reduction on the second night.

So it is now unbelievable that after offering us the free stay, and after three weeks, the Ramada Hotel wants to charge us! (And even worse not even contacting us directly, but harassing the poor people who made the reservation to pay a bill they have nothing to do with!!). The hotel is unfinished, and the top management quite amateurish and under par.

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Ramada Suggests I Leave Their Hotel With My Children at 3:00am to Avoid Threatening Prostitutes
By -

ESSINGTON, PENNSYLVANIA -- We stayed for 2 days at the Ramada Inn on Industrial Highway by the Phila. airport. On our 2nd night there was a convention of biker cops - no joke. These people were partying on every floor of the hotel until 4:00am!!!!! There were prostitutes all over the place, people blasting music, slamming doors, running around in the halls, screaming, etc. We complained to the manager at least half a dozen times. These people were asked repeatedly to get out of the hallways, and absolutely refused.

When I went down to the desk in person in my pajamas at 3:00am there were several prostitutes mixing with these "police officers" and one of them tried to attack me because I said that they were slamming doors and she said that they were not slamming doors. One of the men in the group had to grab her and pull her away from me before she attacked me. The manager was pathetic, completely unable to handle the situation.

The next morning one of the prostitutes came running out of her room screaming that I was a ** because me and my husband and our 7 and 10 year old child were making too much noise as we were leaving the hotel to catch our airplane. The woman in the van with us to the hotel told us that she was pushing furniture up against the door, as she was so afraid of these people.

When I called Hotwire to tell them what happened, they apologized and contacted the hotel. At first they told us that there was no report of any trouble in the hotel that night, then finally someone called me, apologized and told us that we would be refunded the full amount of our stay. Turns out that then, one of the managers decided that we should only be refunded for the night that we were threatened by the prostitutes, not the other night, as we were not physically threatened the other night!!!!!!!!!

When I called the main number for Ramada to complain about this, the woman, **, made all kinds of excuses for the hotel. She asked why I didn't leave the hotel if I was threatened? That is their customer care - threatened in our hotels? Just pack up your family in the middle of the night and sleep at the airport. This should be their new advertising campaign.

Gee, I never thought of getting my kids out of bed at 3 in the morning, getting them dressed, packed and out of the hotel - we had no car - so I guess we could have taken the shuttle to the airport and slept on the floor of the airport, or I guess that is what the people at Ramada think is a great alternative to staying in their hotels, being kept up all night and being cursed at and threatened. I guess it never occurred to her to apologize for what had gone on at their property - maybe because this is par for the course?

I'm wondering if they have an official policy stating that you can only get refunds on the days that other "guests" at the hotel threaten you. If you spend other days at their hotel and aren't physically threatened or kept awake all night, then that's a good day for the Ramada and they will not refund your money!!!!!!!

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Bad Experience
By -

BRIDGETON, MISSOURI -- My family arrived at Ramada Inn St. Louis Airport on August 10, 2010. It was 101 degrees in St. Louis when we arrived. We checked into a hotel room at the front desk. When we pulled around to the side of the building to bring our luggage in, the rear door was not secured and anyone could walk in off the street. The halls smelled of mildew and stench. After arriving to the room, we found the A/C not working.

Attempting to let the A/C blow hoping it would cool off eventually, I called the front desk and made the gentleman who answered aware of the problem. I told him that we were going to go out to dinner and would return later. His suggestion was to let the broken A/C blow while we were gone and he would have maintenance look at it, then if it wasn't repaired by the time we got back, he would change our room.

We returned to the hotel to find the room still hot and my son's brand new sneakers missing. I called the front desk to make the gentleman aware of the hot room and the missing shoes but he was off shift and I spoke to his relief, a woman who assured me that the missing shoes would be looked into and that we would be moved to a new room. So we moved to a new room and as my family got settled in, I went to the front desk to lodge the complain about the missing sneakers.

The woman at the front desk asked me several questions, as if suggesting that I had forgotten to lock the door or had not brought the sneakers in the first place. I insisted that the door was locked and I was fully aware of the sneakers in the room prior to leaving for dinner. She said that she could check the room log and that she could tell me if anyone had been in the room while we were out. She asked me to have a seat while she went through a door and "checked the logs".

I decided, instead, to walk down the hallway to see if the hotel complimentary computer station was working. It wasn't of course, so I returned down the hall, only to find the woman at the front desk, who was supposed to be checking the room log, goofing off in the hall with another employee. She didn't see me as she slipped back into the office from the side door and proceeded to the front desk to tell me that the room log showed no sign of entry.

It's obvious to me that she didn't really check the room log. It's also obvious to me that the gentleman who knew me and my family would be out to dinner and the maintenance department were the only people to have access to the room and our schedule. The theft of my son's gym shoes was an inside job.

I returned to our new room to tell my wife that we were being taken advantage of and found her and my sons loading the luggage tow because the center nightstand in the new room was literally crawling with ants. We immediately checked out and as I asked for the lady at the front desk's name I was told just to give the date of the incident and the shift if I had any further complaint.

This was the worst experience I've ever had in ANY hotel. I complained to Hotwire.com through whom I booked the room and they had no solution to offer. They claimed the hotel rating changed after we arrived and they apologized for not making us aware of the change before we arrived. They said they couldn't refund the money from our stay because although the experience was bad and customer service was poor, we had at least stayed one day.

Ramada Inn has done nothing to date to resolve this unfortunate incident and have made no effort to compensate us for our valuables being stolen. The hotel was not secure as advertised and the staff was in no way professional or courteous. Hotwire misrepresented their rating system and when the hotel they endorsed was not up to standard, they stood idly by. I will never again use Ramada Inn or Hotwire.com for anything.

We were on vacation and it was nearly ruined by this experience. My son's $100.00 sneakers were stolen from what was supposed to be a secure room in what was supposed to be a secure hotel, neither of which were the case. We had to spend an extra $400.00 to book another hotel at the last minute because of this experience. It cost us $500.00 and a significant portion of our vacation lost.

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Huge Disappointment!
By -

BLOOMINGTON, MINNESOTA -- I was NOT pleased at all with our stay at this Ramada Inn location. I booked our room online and was pleased when I found it to be GRAND OPENING weekend of a newly remodeled hotel. This hotel was also supposed to have Sharky the Shark AND the Backyardigans ALL DAY Saturday. We have a 3 year old son that was ecstatic to see them and thus, the reason I booked THIS particular hotel. To my disbelief... my son DID NOT see either of them on Saturday. I was told when we checked in on Friday night that they would be there Saturday from 2:00 - 6:00pm from 2 different individuals.

Then again while at the Mall of America I decided to call the Ramada just to verify again that they would be there for my son to see and yet again was told, "yes ma'am until 6:00pm." I called around 4:00pm and rushed through the mall to be sure to make it back in time to the hotel so my son could see these costumed people. I would NOT have made it such a big deal, but to a 3 year old, of course these things ARE a big deal and unhappily enough... no sign of them in the lobby, where I specifically was told they would be.

I asked at the front desk lobby and was told: "oh they left around 4:45pm", we got there around 5:00pm. I can't believe how unprofessional this was taken, like "big deal they aren't here, oh well for you", kind of attitude I was given at the front desk.

If I would have to rate this location on a scale from 1 (worst) - 10 (superb), I would give it a 3, just for the fact that the pool was clean and the renovation on the new outdoor area pool/fire pits/bar area was added. We never got to use it however, it rained Sat and Sunday, and on Friday night we were told we couldn't sit down because they were taking pictures to place on the website. Which I understood, but after the comedy club we went back outdoors only to find the bar area was closed down and there were 3 women sitting, talking outside with blankets around them and 1 of the fire pits going, they may have worked there, I don't really know.

They did a really great job on this outside part, but the rest of the hotel looks like a shack, nasty, dirty floors throughout hotel, looks like back in the 70's. When we got to our room, my mom thought it was just fine, but I looked around waiting for the cockroaches to appear. I was NOT impressed one bit. My husband just gave me this look like: "this is your deal, your vacation, let's make the best of it, but I wasn't expecting to pay for this." Yes, I got the grand opening sneak peek deal of $69.00 + tax a night, but I've stayed at way better than this for about the same price.

The room just looked dirty, not the beds, but the room in general. The bathtub looked like dirty feet had been there and left on the bottom of the tub for eternity, the bottom floor was caked with a black ring around the whole floor of the tub, the ceiling tile wasn't in place in some spots, the wall tiles were dirty and dust surrounded many of the tiles. When I went to open the window shades, the windows looked like they've never been cleaned with windex in ages and were streaked inside and out, they were so bad we couldn't even look through them.

The walls when we first walked in looked like they were pegged with paint balls at one time and just replaced with wallpaper to cover the holes, but you could still see every single spot. The walls were paper thin, my husband and I heard a woman in the next room crying, I felt awful. This is possibly the WORST hotel I personally have stayed in.

We were only supposed to stay Friday night and leave Saturday, but we didn't get in everything that we wanted to do so we stayed an additional night and left on Sunday. I personally wanted to change hotels, but my husband suggested asking for a different room, possibly a larger room or a connecting room. No discount was even discussed and it felt like they were trying to raise the price if anything with us.

Just overall... this is the worst place I have stayed at. No great customer service here, it felt like they didn't even care that we chose their vicinity, when the economy isn't at its best and there are many, many places to stay... I should have gone with my gut feeling and changed hotels after Friday night, but I thought maybe they would help us out and try to please us and make us want to stay there. No, they could have cared less. The breakfast in the morning was miserable as well and what's with the water and pop in MN, tastes like your drinking from a swimming pool, so not many great things to say about THIS HOTEL unfortunately.

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Extremely Disappointed Customer
By -

SAN DIEGO, CALIFORNIA -- Two weeks ago I spent a Monday and Tuesday night at the Ramada on Hotel Circle. That Thursday, I realized I could not find my phone charger and called the hotel. Sure enough, they had found it in the room. The person at the desk asked for my address and credit card number, which I gave him.

I checked the mail for it every day after that. I waited one full week before calling again (in the mean time I had to go out and buy a new cell phone charger) to ask if it had been mailed. This time the person at the desk referred me to someone else, a manager of some type, who was conveniently "not at her desk", even though it was during normal business hours. I left a message on this manager's voice mail, with explicit details on my situation. At this point, I was still unfussed.

I was not contacted by this manager the following day so I called again on Saturday. The person at the desk told me that she was out for the day but that she would for sure call me the next day, Sunday. Well, unfortunately, that never happened.

So I called again today (Monday) and finally this manager actually seemed to be in her office. I talked to her, explained my situation once more and told her I had left several messages for her, expecting to be called back. She was nothing but rude with me, and snippily replied that she had left me a message. That was entirely untrue because I had received multiple messages from other people after I bought a new charger, but not one was from the manager of the Ramada. Regardless, if she had actually left me a message, how was I supposed to reply, she's never "at her desk".

Anyway, she said that she needed clarification on my credit card details, which I gave her. She said it would be mailed first thing in the morning. Ten minutes later, she calls again and leaves a message, as I am otherwise occupied. She said that my credit card still wasn't working, and that "we would have to go over this again tomorrow". As if I were in some way inconveniencing her.

Fair enough, I planned on calling her again tomorrow. Then, I checked my account online and guess what? Apparently my card information was valid because she has charged me three times for shipping. So now, I still have to call her tomorrow morning, but not to verify card info, but instead to try to get her to refund me for the other two charges.

By now I am incredibly angry and have no intention of staying at this hotel ever again. Even if it had been the most amazing hotel I had ever seen (which it wasn't), I would still avoid this place like the plague because of the terrible customer service of this one woman in particular. How she ever got to be a manager when she treats customers so rudely is beyond me.

Oh, and one other interesting little tidbit. This week I had the beginnings of a strange rash. I went to my doctor and he told me that it looked like scabies. Lovely. Yet again, another disappointment. There is no other place I could have gotten that delightful specimen other than that hotel. My mother always warned me about using the comforter on the bed in a hotel. I used to think she was crazy, now I think she was right. I would never recommend this place to anyone. Don't stay here if you can avoid it.

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This Has to Be the Worst Place in the Entire Chain
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NIAGARA FALLS CN -- I just has the worst experience of my life at one of your franchises namely: Ramada, 7389 Lundy's Lane, Niagara Falls, ON L2H 2W9 905-356-6119. I planned a company meeting to be held at this property. I had 30 of my guest check in. I rented the Banquet hall for a day. The following day I rented a meeting room for the morning. When booking this event, I felt that if it was a Ramada that the accommodations would be acceptable. Out of 30 rooms rented we had a serious problem with 21 of them. That's over 2/3 customer complaints rate or 66% however you count it.

One of my attendees was told that he complained too much and they were taking him out of the room and he should find another hotel. MIND YOU THIS IS AUGUST!! Many of the attendees had no air conditioning and after complaining to the main desk they were informed that the property owners knew about it, but there was nothing they could do.

Another guest that requested to be moved from a room that had the carpet covered in blood so bad that they could not stay in that room. They were moved to another room that had no air conditioning. In attempt to complain, the phone did not work. After going to the desk, the clerk said she knew that but there was nothing she could do. I moved them into one of the rooms I had reserved. Then when checking out they were charged for all three rooms for two nights.

I had a guest who had two babies, 2 and 4 years old, in a room with no air conditioning. When request at least a fan they were told that there were no fans on the property, as you know THE WINDOWS DO NOT OPEN. This property has such a bad reputation that the shuttle bus driver upon hearing us talking, asked if they were in rooms ** and **, upon telling him yes, he asked if they ever fixed the air conditioning and if they ever cleaned up the blood at the front door. Many guest had bloodstains on their sheets and floors or had holes and rips in the sheets.

One guest had only one towel. Upon calling to the desk they were told they had no one to bring anything up, but if they came to the front desk they think they could find another towel. This situation was so bad, that during dinner I gave everyone a piece of paper and instructed them to put their room number on it and if there room was OK they should say so. If they had a problem they should indicate that also. I know that some on these problems are just normal complaints and should be taken with a grain of salt, but please take the time to read them and I think you will see that this property does not deserve your branding.

I have asked ** Operations Manager (and the highest person on the property) for an explanation. He shook his head and said everything was fine. I asked that everyone be given a $50.00 credit per night. He almost laughed and told me he would go out of business if he did that, then he offered me $20.00 off my room for two nights (apparently it is cheaper to give refunds of $10.00 each night than to fix everything). The sad part is that all of the desk people know and keep apologizing and say there is nothing they can do and that they hear it everyday.

I organize sales meetings all of the time, and around the country, to help keep everyone pumped up and motivated. It doesn't work when my salespeople spend half the day (all morning) complaining about how bad the rooms were and how nobody cared! What a waste of money on my part! I would like to see that everyone be given a $50.00 credit on their card for each night they paid for. I feel this would be the fairest solution for the property and my salespeople.

Even after I told them not to charge my card till everything got worked out, they did. Hopefully you care about the Ramada Branding.

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Do Not Go To This Hotel It Is Very Unsanitary And The Staff Is Beyond Mean. Do Not Waste Your Money!!!
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4109 PADRE BLVD SOUTH PADRE ISLAND, TX 78597, TEXAS -- I booked a week at this hotel for my family and I online. It was a last minute vacation and I did not have much time to research the hotel. I relied on the good reputation of Ramada. First of all, the pictures online are very misleading. The pictures made the hotel appear to be clean and neat. Which it was very far from! The building looked as if it would topple over any second. The pool was absolutely DEPLORABLE! The pool was so disgusting and unhealthy that I'm sure that it had not been clean in weeks! I hope no one has gotten diseases from it.

I was hoping that the condition of the rooms would be much better. That was wishful thinking! As soon as I walked in there was an odor as if someone had deceased in it! I couldn't believe the multiple stains on both the walls and sheets. I even saw blood and hair on the sheets! My family could not sleep in this hotel for a week without vomiting, so I decided to confront the manager about this.

I walked into the small dirty office and asked to speak to the manager. He said I am the manager and I began to tell him about the stains on the sheets. Before I could even finish, he interrupted me by asking what room I was staying in. I told him and then he abruptly darted off to the room. I had to practically run after him. He then entered my hotel room and then he YELLED "Show me the stains." Before I could even begin to point to the stained sheets he called me a liar. I was stunned. How could this man call me a liar when the evidence was straight in front of him. HOW RUDE!

He then persisted to yell at me and talk down at me. He made several comments that informed me that he wasn't too fond of women or America. He sounded like a terrorist. I truly believe he is one! Well anyway, he refused to refund my money. I demanded to speak to the owner. He told me that he was the owner and it was a franchise. I told him I would file a complaint with Ramada. He laughed and told me to go right ahead. Well, I really could not stay there so I walked next door to Super 8 Motel to see if they had any empty rooms. I was in luck. They did!

Unlike Ramada, Super 8 Motel was absolutely gorgeous! I didn't expect it to be as nice as it was. When you walk inside there is marble and it just looks gorgeous. The staff was so nice and understanding when I told them of the problem I had next door. They even apologized and gave me a discount! The room there was so clean and neat! I talked to the staff and they said that their motel was rated one of the cleanest motels. That did not surprise me at all. It looked like it was!

So everyone learn from my mistake and just go to the Super 8 Motel next door or go to La Copa Inn. Just go anywhere but at Ramada! Please if you work for the Health and Sanitation department please go check Ramada out! I really don't want people getting sick there!

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Ramada's Personal Best?
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FREDERICKSBURG, VIRGINIA -- May 25th began a series of mishaps that I never experienced before in a Ramada hotel. The James Weldon Johnson Community School of the Arts decided to have its planning retreat at the Ramada Inn on 2802 Plank Road in Fredericksburg, Virginia. I reserved six rooms for two days, one of which was to serve as a meeting room for our organization.

Due to a very bad storm, I realized that I was going to arrive late. I called the inn to guarantee late arrival. One of the staff members told me that two of my members have already arrived and registered at the hotel. I told him that I wanted to guarantee late arrival for the remaining rooms. Apparently, this request was a difficult request for him because it took nearly twenty-five minutes to guarantee the four rooms.

After arriving at the hotel and checking into my room, I called the front desk to contact one of the members whom I was told earlier have already arrived and registered at the hotel. The woman replied that the member canceled her reservation and left the hotel. To no avail, I told her that this must be a mistake because I was previously told that the member was at the hotel. When I called the member's home phone number, her husband told me that she was at the hotel and gave me her room number.

After talking to the member, I called the front desk again and told the front desk about the situation and requested a refund or some type of credit for the long distance call. He refused to honor this request. I then asked for a person in charge. This led to another long wait. Meantime, I was already more than thirty minutes late for our first scheduled meeting. The person who apparently was in charge at the hotel replied that because I made the call, they had to charge the expense and that there is nothing they can do to honor my request. At this point, I was very upset and I was very late for my scheduled meeting. I decided to try to resolve this matter at a later time.

On May 26 at approximately 1:30 p.m., I left my room to prepare the meeting room for an upcoming meeting. I saw a couple of maintenance workers cleaning the meeting room and replacing a light bulb. I decided to come back to the room thirty minutes later. When I came back to the meeting room, I found the room with the door left open. I added this incident to my ever growing list of complaints. When I finished preparing the meeting room for the upcoming meeting, I closed the door and returned to my room.

When I put my access card in the slot, the access card would not work. I tried five more times believing that it would eventually work. My members and I had experienced problems with our access cards on many occasions even though we were very careful in regards to where we placed our cards. Being unable to access my room, I returned to the meeting room in order to call the front desk. My access card for the meeting room would not work either. The access cards for nearly all of my fellow board members failed to work at the same time. Except for one board member, we were all locked out of our rooms.

I walked to the front desk and told the woman at the desk our problem. She told me that this might happen because their guests normally stay for one day and the cards may have been set to expire after one day. With this type of service, that answer was completely understandable. She reactivated our cards but we lost nearly another hour of meeting time. This incident also turned out to be the last straw for some of our board members.

Two of our board members decided to leave the hotel even though they paid for the second day. One of the board members, the one that I was told earlier had canceled her reservation and left the hotel, told me that she had other problems with this hotel and could not take it anymore. To this day she refuses to give me details about her experience at the hotel. With their imminent and eventual departure, the retreat was nearly a total ruin.

The next day, one of my board members and I went to the front desk and asked for the manager of the hotel. The front desk staff appeared confused and told us that the general manager was away on vacation and that there was no one who was really in charge at the hotel. They told us that the best person to talk to was the head of maintenance who is also the assistant manager of the hotel. We agreed to talk to this person. We told him about the problems that we encountered at the hotel. He told us that he would inform the general manager and that we should expect to be contacted shortly. To this date, I have not been contacted by anyone from the hotel.

After what has eventually turned out to be an unproductive meeting with the head of maintenance, I proceeded to checkout. The front desk seemed to not know how to check out three rooms. It took more than twenty minutes to accomplish this task.

In closing, this experience has left me the impression that the staff at this hotel did their personal best to make my stay a near complete disaster. Our planning retreat ended a day earlier than planned due to the mishaps at this hotel. I was able to warn another group who was considering to stay at this hotel to avoid this Ramada Inn. They decided to stay at Holiday Inn. I also stayed at a Holiday Inn two months after this horrendous experience. I used to associate Ramada with reasonable accommodations and service. With this experience, Ramada will be my last preference for hotels. I will continue to warn others about my experience at Ramada.

To help keep me as a potential future customer, I would like the following: A refund and better service during a future stay in Ramada Inn would help to improve my confidence in Ramada. At the very least I would like a response from your company regarding this incident.

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Would Not Recommend Unless in Dire Straits
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ROANOKE, VIRGINIA -- We booked this room after 5 days without power in the sweltering summer. Although the air conditioning was so very welcome, and the hotel lobby was set up beautifully, it was not at all representative of the hotel itself. The halls and balconies were poorly lit, dirty, with broken tiles and decay very evident. You could see the street below where the balcony walls did not meet the floors and the insulation had decayed and browned.

The "laundry facilities" consisted of a washer and dryer crammed into a small space next to an ice machine - with no lights and sketchy power sources. The "recreational facilities" consisted of 2 tandem bikes - seemingly from the prior century - and a treadmill that was unusable due to the belt being dry-rotted. (Yes, it was that old.) There was a strange odor in the lobby hallways and the parking lot was full of holes, chunks of asphalt, and cracks.

The room itself was no better - outside of the conveniences of air and power. The room was billed as a queen size room. The headboard was queen size, the bed itself was a full. The blanket had holes in it and barely fit the bed. There were dark stains on the carpet and the box spring. There was no smoke alarm, and no knob for the "heater" in the bathroom. The toilet was filthy and looked as if the underside of the rim had not been cleaned in ages. The ceiling tiles in the bathroom were cut and did not fit in the drop-down grid properly, leaving dark gaps in the ceiling area. Although there were a microwave and mini-fridge in the room, both were old, scarred, and dirty.

There were spill stains/runs on the wall, as if someone had thrown something liquid against it and it had never been cleaned. The lampshades were dirty and torn and the ironing board cover was stained and dirty as well. It seems as if more attention has been paid to the lobby - to give appearance of beauty and style - than to the rooms, which are much more important to the guests who must reside in them. Again, although it provided a respite from our situation, I would not recommend this hotel in the state that it is currently in.

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1.7 out of 5, based on 7 ratings and
45 reviews & complaints.
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Ramada
1 Sylvan Way
Parsippany, NJ 07054
212-413-1834 (ph)
605-229-8932 (fax)
www.ramada.com
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