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Absolute Filth!
Posted on
Rating: 1/51
SACREMENTO, CALIFORNIA -- This has got to be the worst hotel I have ever been let alone seen. This is no Ramada Inn this is a fake a Motel with a fancy name. Because of the absolute filth in that place I will never ever for as long as I live set foot in another Ramada Inn anywhere. I will never say a good thing about Ramada or anything else associated with the Ramada name. I spent 15 minutes there walking around the building and seeing our rooms and was already dreading to sleep in the building. And because I got it through Hot Wire I could not cancel. D*** you Hot Wire you got me and d*** you Ramada for not even having minimum standards.
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ok4now on 04/23/2012:
OUCH!! That really hurts. Hot Wire won't let you cancel and the Ramada bags you with a filthy room. Usually their standards are much higher. Did you speak to a manager about this? After all of this did you spend the night? Don't let Hot Wire off the hook. Explain your grievance and have them make it right.
trmn8r on 04/23/2012:
This is one of the downsides to using a middle man like Hotwire. Personally, I research accommodations through online reviews and AAA - though neither of them are perfect.

Can you describe some of the "absolute filth" in more detail to benefit those who might be considering this place?
tnchuck100 on 04/23/2012:
All of the 3rd party booking sites (Hotwire, Expedia, Travelocity, Priceline, etc) are "zero-tolerance" for errors. Your fault, their fault, nobody's fault. Makes no difference. YOU pay the price for ANY problems encountered.

Use 'em and take yo' chances.
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For people around the world, whether the clerk's manners?
Posted by on
I was told to enter the room with the clerk of the Indian reserve.
At that time, the clerk yawned three times that. Without even the hidden hand.

In Japan, this practice is never cheap in any business hotel.

Ramada hotel ratings for this act alone, and found manners.

I have never in my life to stay at this hotel will not.
I'd rather sleep in the car if staying in this hotel.

I want to be rich and save money, because only in this manner is unforgivable than savings.

A much more pleasant and comfortable hotel just stayed in $ 100 to $ 150 if it You will stay.

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PepperElf on 07/19/2011:
trp - the OP is offended because an employee yawned 3 times.

Other than that... Either the OP chose to go somewhere else, or he now wants a refund because of it.

But now that yawning has been mentioned... yep. chain reaction yawn! I didn't cover my mouth either though.
Anonymous on 07/19/2011:
I think they are saying that the clerk had rude manners because they didn't cover their mouth with their hand when they yawned. Maybe this is disrepectful in the Japanese culture. Maybe the OP will come back and explain.
Anonymous on 07/19/2011:
The OP was obviously displeased with the gesture of the hotel staff yawning without at least covering their mouth, which apparently is an etiquette no-no in their homeland.
Anonymous on 07/19/2011:
Jinx Pepper. >:-)
Anonymous on 07/19/2011:
LOL @ JISCal1 and PepperElf. Did we all three just wait for the right time to post that comment tonight?
Anonymous on 07/19/2011:
Great minds think alike:)
Anonymous on 07/19/2011:
Can someone please translate the last 2 lines?
Anonymous on 07/19/2011:
LOL Justice.

No, Little. I'm sorry.. I can't. lol
Mattie on 07/19/2011:
OP stayed in this hotel to save money (be rich) but he/she will say are a more expensive hotel so not too put up with rude manners. In Japan they cover their mouth doing just about everything, at times even talking... especially women.
Anonymous on 07/20/2011:
good review! very helpful.. I'm sorry they treated you that way. Hopefully your next experience will be more pleasant.
madconsumer on 07/20/2011:
there is no reason anyone should be belittling the poster because they do not speak or write clear English.

I found this review very helpful. often time when people from other countries come to America, they often experience what is considered rude actions even though in America they are not. it is called respect to foreigners!!
Old Timer on 07/20/2011:
Excellent MadC.
madconsumer on 07/20/2011:
Old Timer, and we wonder why there are no return posters.
PepperElf on 07/20/2011:
mad - asking for an explanation isn't belittling.

unless you're trying to say we should all nod and say "good review" without actually understanding what it was about.
jktshff1 on 07/20/2011:
+10 Pepper
mad, go to France, Southeast Asia, Afghanistan, etc and see how much "respect" ya get.
Venice09 on 07/20/2011:
I don't wonder why there are no return posters.
madconsumer on 07/20/2011:
I have traveled to foreign countries, and I "always" learn their customs before I land. it is the proper thing to do as a world traveler!
Anonymous on 07/20/2011:
Excellent comment madc! It's always a good idea to have an understanding of the traditions/culture of other countries.
jktshff1 on 07/20/2011:
And so do I....but I'm talking about the "respect" end of it...France..none, Italy OK.. Germany, depends on where..SE Asia..none I could go on and on.
madconsumer on 07/20/2011:
jkt, it all depends on how you act. I have found that if one learns a few phrases, and customs, they are more friendly. but then of course I am a high tipper!
PepperElf on 07/20/2011:
Yeah, it could really depend on where you are.

One of my military instructors once related a story where he was stationed in Germany. Everyone was extremely polite to him... but not to his dark-skinned liberty buddy. IIRC one elderly woman went as far as to ask him why he was even around the man.

And even Japan has a degree of discrimination based on nationality, despite their manners. There are some establishments where gaijin (foreigners) are not allowed. (unless they start speaking in Japanese)
jktshff1 on 07/20/2011:
mad, and I agree with that, but for the most part, the US, despite the billions uh let's make that trillions of aid we, the taxpayer, "donate" to foreign countries, are one of the most disrespected nations on earth, but that's a whole 'nuther story.
old fart on 07/20/2011:
The phrase, "Indian reserve" has me wondering if they are referring to an Eastern Indian or one of "our native population" living on a Reservation.?
jktshff1 on 07/20/2011:
I'm wondering if the op used one of the online translator tools, which sometimes gets the point across, but not real clear. The text translates from English to Japanese fairly well. I translated it to Japanese and back..here is what I got for the first sentence
I was said to be it to enter the room where was same as the office worker of the Indian reserve army. As for the office worker, its 3 times yawned then. Even without a covered hand.
Old Timer on 07/20/2011:
Think you're onto something Jkt. Sounds logical. My Spanish friends tell me my Spanish is pretty horrible sometimes when I try to translate a large document. Spanish reverses a lot of the words -vs- English so my translated text sometimes reads backwards.

If I was allowed to vote brownie points I would give you one. But no voting for me.
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Ashamed To Call Myself A Ramada Employee
Posted by on
SAN ANTONIO, TEXAS -- First of all I made my reservations 2 months in advance and I was given the rate of 69.95 for four rooms and an employee rate for one room of 45.00. I then asked them e-mail me my confirmation numbers cause I was on the road. When I called two weeks before the event, they told me I didn't have any reservations. So made them again. and they said I couldn't get employee discount, because of the event. I wrote my confirmation numbers down and asked him again to e-mail them to me and I never received it. When I called that morning the manager john whom I had talked to every time stated I didn't have a reservation. So when I gave him my confirmation numbers, he stated they over booked and all he had was 3 rooms. And I needed 5 rooms for for 4 nights. So I had to put my customers in another hotel. And when I checked in the 3 rooms he stated my rate was now 99.00 plus tax. When we got in the rooms, one of the doors didn't lock, another the air condition didn't work. There was mold in the bathroom.

When we called the office they said they didn't have any other rooms and they would fix the door. John said if we didn't like it we could leave. After complaining he moved one couple to another room and said that was all he could do.

Never did we get him to apologize about our stay. Do yourself a favor and never stay at the Ramada downtown San Antonio.
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Ben There on 03/23/2011:
You might not have to be ashamed to call yourself a Ramada employee for much longer. Complaining on the internet about your own company can take care of that very quickly.

If/when the manager of the hotel or corporate reads the Google Alert for this post it will only take a quick phone call or email to figure out who did it... While I appreciate your complaint, you might want to delete it unless you are ready to face the consequences.

Complaining about a company you don't work for is much different.
Anonymous on 03/23/2011:
It's called whistle-blowing. And Ben There is quite accurate on your impending future with the company. A better road to travel would have been to talk to corporate, in private. Then they can handle the negative employee. But by posting it the way you did, you have painted the corporation in a negative light. I hope the best for you!
Anonymous on 03/23/2011:
An Employer would be really stupid to go off half cocked and fire somebody over this review. There's no proof who actually posted the compliant or weezzy's identity. Could be the manager of the San Antonio Ramada for all I know trying to set up Weezzy. Heck, I doubt the OP's Ramada and San Antonio Ramada even has the same owner.

Also there's absolutely nothing inflammatory against Ramada in this review. Just a person conveying a valid complaint. Ain't nothing wrong with that.
SteveWiginowski on 03/23/2011:
LR, the last line of the review is not a good thing to post. Other than that, the complaint was good.
Anonymous on 03/23/2011:
The possibility of this particular employee being fired is probably not that great, but I suppose it could happen.

Employees post stuff about the company I work for all the time. Rarely do they get fired even if they get caught... that only happens if they disclose sensitive company information or if they posted a threat to harm another employee, etc. As far as I know there are no laws saying you can't talk about your employer online.
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Not safe
Posted by on
FOND DU LAC, WISCONSIN -- The Fond du lac Wisconsin Ramada is noted for robberies. The night regarding this review there were people roaming the hallways that were not guests. They were not asked to leave. They robbed a room during the early morning hours.
My family members were veritable prisoners in their room. It was not safe to leave it. This hotel has no security, no night watch service. The manager doesn't appear to care what happens. Guests are frequently robbed. Weddings are robbed. Robberies are listed in the local newspaper.
You are risking your own safety. Do not stay at this hotel. It is not safe for families or individuals.
When calls were made to the manager regarding this situation none were returned. DO NOT STAY AT THIS HOTEL. This hotel should be closed.
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olie on 01/18/2011:
When did you stay? I'm searching the "local paper" archives for Police Beat articles about robberies at the Ramada. Please bear in mind that the Fond du Lac Reporter prints only the easiest-to-report or most salacious stories.

I live 4 blocks away from this hotel; Mr.olie and I are members of the Health Club at the Ramada. Our my son works there. We haven't heard of a rash of robberies.

I do know that weddings, all over the country, are frequent targets of thieves. The gift table is near the entrance of the venue, and there's rarely someone stationed there guarding it.

And it's not just this hotel that has problems with rowdy patrons or non-guests running the hallways. Are you sure this wasn't some youth sports team whose parents let the kids run wild?

Our fair city has about 50,000 residents. The historic Ramada Plaza is located right downtown, about 2 blocks from the police station.
olie on 01/19/2011:
Allypie, please come back!!!!

I spoke to a colleague today, who told me about a project she had assigned her seniors. (This was a totally random conversation.) One group decided to re-create the crime in a novel the class had read. They used the Ramada as the setting. I said, "You HAVE to see this", and brought up your review. Apparently, the students were filming in the hallways, and there were *fake-but-realistic* "weapons".

I'll grant you the wedding robberies. As I stated in my previous post, wedding robberies are common across the country.

But might--just might--your parents have been in the middle of a high school final project?

I am so sorry that your parents felt unsafe because of this.
jktshff1 on 01/19/2011:
And ya'll wonder why I carry a gun.
Anonymous on 01/19/2011:
After hearing Olie's explanation, it makes me wonder why management didn't inform the guests if this was the case. I would have called the police if I felt trapped in my room.
GenuineNerd on 01/19/2011:
Are you sure it isn't ghosts? I read a number of reviews on TripAdvisor.com about the Ramada Plaza Hotel in Fond Du Lac, WI, and many of the reviews says that the hotel is "haunted":


Maybe it's ghosts you're hearing running through the hallways and robbing the wedding receptions.
olie on 01/20/2011:
You're right about the ghosts! I'd forgotten about that.
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Ramada EWR-Good Refugee Service For Passengers Of Cancelled Flights
Posted by on
NEWARK, NEW JERSEY -- The Ramada Inn-Newark Int. Airport has lodging for passengers of cancelled flights down to a science. The process begins after you get your vouchers from the airline (hopefully) and get the shuttle at the P4 station on the Airport Tram. The shuttles run about every 30 minutes. At the desk a smiling and sympathetic Ramada employee (The man who greeted us really was smiling and sympathetic) takes your voucher, hands you a room key and points out the sandwich shop & Teddy's Sports Grill to you where you can use your food vouchers. Our lodging voucher, by the way, was accepted for our stay with no cash or credit card required. Your food vouchers are for $12 or $6 depending on what you were able to get from the airlines. Most of the food items are priced at $6 or $12(or less) and the food is really quite good with large portions. Or you can use your vouchers for drinks, if you're so inclined. The rooms are not fancy, but they are clean, have soap & shampoo for a shower or bath, and comfortable beds. On the whole, the staff is efficient, professional, and friendly. Much better than what you most likely experienced at the airport. Even if you didn't get vouchers, I'd stay here since its a well run motel and close to the airport with a reliable shuttle every 1/2 hour so you can get your flight (with luck) and proceed to your destination. Rooms begin at $65 and they have 234 of them so there is usually space for a few loads of Airline Refugees.
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Venice09 on 01/10/2011:
This almost makes me want to have my flight canceled. Sounds much better than some other reviews I've seen on here.
Anonymous on 01/10/2011:
Did you get the name of the front desk person to pass along to corporate to sweeten his permanent file?
trmn8r on 01/10/2011:
Good review. I'm glad to hear there is clean, convenient and safe lodging available within the Newark "Green Zone" LOL
Skye on 01/10/2011:
Nice review!

I've stayed at Ramada's Inn's here and there, and they were fine, but this one sounds like the best one out there.

I'm ready to fly into Newark, just to stay there!
DebtorBasher on 01/10/2011:
You must work for them ;)
Alain on 01/10/2011:
Thanks for the comments (including your's DB!). Ript, I had forgotten to send a personal compliment about those nice folks to Ramada. Thank you for reminding me to do so! Good service deserves a good word!
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Ramada's Personal Best?
Posted by on
FREDERICKSBURG, VIRGINIA -- May 25th began a series of mishaps that I never experienced before in a Ramada hotel. The James Weldon Johnson Community School of the Arts decided to have its planning retreat at the Ramada Inn on 2802 Plank Road in Fredericksburg, Virginia. I reserved six rooms for two days, one of which was to serve as a meeting room for our organization. Due to a very bad storm, I realized that I was going to arrive late. I called the inn to guarantee late arrival. One of the staff members told me that two of my members have already arrived and registered at the hotel. I told him that I wanted to guarantee late arrival for the remaining rooms. Apparently, this request was a difficult request for him because it took nearly twenty-five minutes to guarantee the four rooms.

After arriving at the hotel and checking into my room, I called the front desk to contact one of the members whom I was told earlier have already arrived and registered at the hotel. The woman replied that the member canceled her reservation and left the hotel. To no avail, I told her that this must be a mistake because I was previously told that the member was at the hotel. When I called the member's home phone number, her husband told me that she was at the hotel and gave me her room number. After talking to the member, I called the front desk again and told the front desk about the situation and requested a refund or some type of credit for the long distance call. He refused to honor this request. I then asked for a person in charge. This led to another long wait. Meantime, I was already more than thirty minutes late for our first scheduled meeting. The person who apparently was in charge at the hotel replied that because I made the call, they had to charge the expense and that there is nothing they can do to honor my request. At this point, I was very upset and I was very late for my scheduled meeting. I decided to try to resolve this matter at a later time.

On May 26 at approximately, 1:30 p.m., I left my room to prepare the meeting room for an upcoming meeting. I saw a couple of maintenance workers cleaning the meeting room and replacing a light bulb. I decided to come back to the room thirty minutes later. When I came back to the meeting room, I found the room with the door left open. I added this incident to my ever growing list of complaints. When I finished preparing the meeting room for the upcoming meeting, I closed the door and returned to my room. When I put my access card in the slot, the access card would not work. I tried five more times believing that it would eventually work. My members and I had experienced problems with our access cards on many occasions even though we were very careful in regards to where we placed our cards. Being unable to access my room, I returned to the meeting room in order to call the front desk. My access card for the meeting room would not work either. The access cards for nearly all of my fellow board members failed to work at the same time. Except for one board member, we were all locked out of our rooms. I walked to the front desk and told the woman at the desk our problem. She told me that this might happen because their guests normally stay for one day and the cards may have been set to expire after one day. With this type of service, that answer was completely understandable. She reactivated our cards but we lost nearly another hour of meeting time. This incident also turned out to be the last straw for some of our board members. Two of our board members decided to leave the hotel even though they paid for the second day. One of the board members, the one that I was told earlier had canceled her reservation and left the hotel, told me that she had other problems with this hotel and could not take it anymore. To this day she refuses to give me details about her experience at the hotel. With their imminent and eventual departure, the retreat was nearly a total ruin.

The next day, one of my board members and I went to the front desk and asked for the manager of the hotel. The front desk staff appeared confused and told us that the general manager was away on vacation and that there was no one who was really in charge at the hotel. They told us that the best person to talk to was the head of maintenance who is also the assistant manager of the hotel. We agreed to talk to this person. We told him about the problems that we encountered at the hotel. He told us that he would inform the general manager and that we should expect to be contacted shortly. To this date, I have not been contacted by anyone from the hotel.

After what has eventually turned out to be an unproductive meeting with the head of maintenance, I proceeded to checkout. The front desk seemed to not know how to check out three rooms. It took more than twenty minutes to accomplish this task.

In closing, this experience has left me the impression that the staff at this hotel did their personal best to make my stay a near complete disaster. Our planning retreat ended a day earlier than planned due to the mishaps at this hotel. I was able to warn another group who was considering to stay at this hotel to avoid this Ramada Inn. They decided to stay at Holiday Inn. I also stayed at a Holiday Inn two months after this horrendous experience. I used to associate Ramada with reasonable accommodations and service. With this experience, Ramada will be my last preference for hotels. I will continue to warn others about my experience at Ramada.

To help keep me as a potential future customer, I would like the following:

A refund and better service during a future stay in Ramada Inn would help to improve my confidence in Ramada.

At the very least I would like a response from your company regarding this incident.
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Anonymous on 11/21/2001:
Refund for your long distance call? That's funny
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Minorities Beware
Posted by on
LEVITTOWN, PENNSYLVANIA -- First there was no Internet access in the room though there was a computer in the lobby. The rooms were clean enough but musty from use.

STAY AWAY FROM THE RESTAURANT. I am a mulatto (African-American and Irish-American), my son is African-American and my wife is Caucasian. My eight year old son, I and my wife went downstairs to get a bite to eat. The waitress asked me if I wanted a drink and then disappeared, not asking anyone else. When she returned to the table, I told the waitress what my Son and Wife would like to drink. A middle aged lady stood at the jukebox (it looked like she came from the kitchen) and started playing country music (not entirely bad but she kept increasing the volume to where you couldn’t hear the person next to you). The waitress returned with our drinks but looked frazzled. I told her that we wanted to see some menus and she disappeared again. At this time there was a balding guy two tables behind me that was mumbling for a while. He raised his voice and said “whites only on the left”. My son became very scared so I walked up to the bar and paid for my drinks and quickly went back to my room.

You may ask why I didn’t report this to the hotel until the next morning. I had a frightened boy and an upset wife that was afraid to leave there hotel rooms. It is also not a good idea during an anti-racial moment to tell people who may or may not be involved what room you are in and what car you are driving. Thank god Domino’s delivers, at least my son didn’t have to go to bed hungry.

The next morning when we went to complain about the incident, the person at the front desk replied “did you pay for your drinks?”. After my wife assured her that we had, the desk agent said that “there was no reason that people have to act like animals”. I think she was going to let her manager know but I got the feeling from the other deer-in-the-headlight looking minority customers that this was not an unusual situation.
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Anonymous on 07/28/2009:
So a guest of the hotel offended you and you are upset at the hotel?
Anonymous on 07/28/2009:
If this all happened like you say then why didn't you call the POLICE then leave that place?
A "racial moment?" That's a new one.
MSCANTBEWRONG on 07/28/2009:
how is the hotel responsible?
Slimjim on 07/28/2009:
I have to agree. What one patron mumbles can hardly depict anything regarding the climate for minorities there. I would have sent my wife and kid out and then perhaps had the joker clarify what he was trying to say. Then if the restaurant didn't remove him, come here and complain.
Anonymous on 07/28/2009:
Btw Syber, YOU are considered BLACK just as your son is and he has Irish blood in him as well you know?
Mulatto?! I haven't heard that one in 30 years!
Something sounds fishy.

Anonymous on 07/28/2009:
Slim, what is going on in your state? A guy gets beat to death outside of the baseball stadium the other day not to mention the guy that got "Grey Goosed" when you won the World Series and now some old, balding guy is mumbling mean things to a MULATTO, over Keith Urban music?!
Forget Al and Jesse, we need the National Guard up there!!
MSCANTBEWRONG on 07/28/2009:
Laughing zz...
Slimjim on 07/28/2009:
That was something at the ballpark's bar huh? Something similar happened at an Angels game a few months back.
madconsumer on 07/28/2009:
huh, okay .....
DebtorBasher on 07/28/2009:
"Whites only on the left"...he was just telling the waitress he wanted his white potatoes on the left, sweet potatoes on the right.
Anonymous on 07/28/2009:
Yeah, you Philly fans are now making Raider fans seem like they belong to a GLEE CLUB!
Anonymous on 07/28/2009:
DB, that was so lame that it should be flagged!
DebtorBasher on 07/28/2009:
I'm sure it will be...let's start the count down...3...2...
PepperElf on 07/28/2009:
You're upset at the wrong people.

1) You yourself said the waitress looked frazzled - it sounds like she really was having a hard day.

2) The racist comments came from another customer - NOT the hotel staff.

You have every right to be angry, but direct your anger at the RIGHT people. It's very possible that the racist customer was also being a jerk towards her too.

Perhaps if you had said something to the staff about it, they could have kicked the jerk out...

And.. it's also possible the "animal" comment was about the jerks harassing you.

If you felt it was about you, then you should have demanded to talk to the manager right then and there.
Anonymous on 07/28/2009:
I thought a mulatto was a drink from Starbucks.
Anonymous on 07/28/2009:
I thought it was a sandwich you get in New Orleans
Anonymous on 07/28/2009:
Guess it could be, you being a woman and all.
Anonymous on 07/28/2009:
I was thinking of a Muffaleta(sp?)
Anonymous on 07/28/2009:
Sounds like something I might enjoy dining on.
PepperElf on 07/28/2009:
and I don't see how the lack of internet in the rooms goes with the "racist" issue.

yeah not all hotels have wifi / internet in the rooms. it's something you should ask about beforehand
Eloise on 07/28/2009:
Pepper Elf, best answer by far!
moneybags on 07/28/2009:
Sounds like you're looking for problems and wearing your race on your shouolder. Lighten up and complain about real problems.
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If you don't mind...
Posted by on
BRATTLEBORO, VERMONT -- My experiences are too many and too long to post in their entirety. But they have been almost too humorous, if not unbelievable. I recommended the Ramada in Brattleboro, Vermont to guests coming in for one of the biggest events of the year, the Olympic ski jump re-opening there, the weekend of February 13th, 2009. The front desk "hospitality professionals" must have been recruited from a fast food burger operation, or dollar store, where I suspect they do a better job.

The night we arrived, Friday the 13th, the front desk person, a disheveled women in her 60's, was wearing a baseball cap turned sideways, ala "gangsta" style. The reservation was totally screwed up. She tried to insist that my guests, who were standing there with me at 12:30 a. m., were not due until the next night. I told her that was not correct and she replied, "I didn't say they can't stay here, I only told you they're not due in until tomorrow night." It only went down hill from there, over the next three days. Every encounter was bizarre. The attitude was, "if you don't like it, just leave."

Later in the weekend, I also tried to reach my guests and there was never any answer at the front desk. No answer at a hotel's front desk? I had to call my guests on their cell phone.

I filed a well intentioned complaint with the Ramada 800 "customer care" department on Feb. 14th, as things continued to go awry. I thought I would want to know if I was a business owner, or stock holder. Now I know the source of the problems. After being cut off mid sentence, I was told I would hear from the manager of the Brattleboro Ramada within 23 hours. About two weeks later I got a call back, a message was left asking me to return the call. I did. The manager was not available and his voice mail was not working, according to "Amanda" at the front desk. I filed another on-line complaint with Ramada. I received a call from "Polly", a supervisor with Ramada "customer care" who left a message and asked I return the call. She did not leave a contact phone number. I called the 800 number I found on-line. My final attempt to contact "Polly", the supervisor for Ramada, at the Ramada "customer care" professionals was yesterday, March 1st. I was told there was no supervisor available.

They appear to have no concept of what "hospitality" is or "customer" appreciation. Nor do they seem to know how to handle bad public relations. This is less than mediocrity, for sale, at a decent price. I am not a difficult or demanding person, but I do expect the "hospitality" industry to reflect the very concept of hospitality, and graciousness in public relations. Ramada seems to only want your money. This one experience was enough. I can get this for a whole lot less cost, anywhere.
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Anonymous on 03/01/2009:
It really irks me when I see comments like this:

"The front desk "hospitality professionals" must have been recruited from a fast food burger operation, or dollar store, where I suspect they do a better job."

I may be the only one, but your entire post lost credibility with that statement..minimum wage employees are often some of the hardest working, most ethical people you will ever meet. To classify all based on the actions of a few is very ignorant in my opinion. Inept employees come in all wage ranges.
Anonymous on 03/01/2009:
Its the "my job is better than yours so that makes me a better person than you" complex, JC.

I will tell you what needstandards, I would work fast food again if it meant making sure there was food on the table and a roof over my head. I think it was Friday the 13th, you were tired, cranky, and over sensitive. But that's just my opinion.
Anonymous on 03/01/2009:
I agree that the "fast food burger operation, or dollar store" comment was unnecessary, and offensive, having worked in the fast food industry myself.

I don't agree that the post was oversensitive, however, if the claims of the ballcap and "I didn't tell you they couldn't stay here" comment are true. Hospitality is supposed to be just that..hospitality. And the phone tag thing can become a bit annoying, too.
BokiBean on 03/02/2009:
Agreed. Agreed. But in light of the sideways baseball cap and the attitude, I think this customer has a legitimate gripe. Front desk should be dressed like front desk and have a professional attitude to go along with the outfit.
i_am_canadian on 08/13/2009:
BB, I think that based on his other comments, he's likely exaggerating her appearance. God forbid he ever be forced to work in a menial job like that.
wah102862 on 10/03/2010:
I'm really sorry that you were treated this way. The gsr that did this probably wasn't trained the proper method of greeting the customer. She/he should have dealt with the situation at the time and not "pass the buck".

The customer is "always right" according to any policy. But, the customer should know; when calling the front desk, the gsr is not to give out any information no matter what, friend/relative/enemy. So, if, you had come in contact when he front desk they couldn't give you any information. However, the gsr could connect you to the room your guest were in and it would be up to your guest to give you their room numbers.

As a gsr and housekeeper, I have heard several complaints about this motel and its service or lack of service.
needstandards on 10/04/2010:
I apologize if my comments offended. I have no problem with fast-food workers or dollar store employees. I have worked as a janitor, waiter, pot-holder salesman, and nurses aid. So I have no superior attitude regarding the value of work or employment places.

The point I was trying to make was that front desk "professionals" in the "hospitality" industry are supposed to have training above and beyond the mechanics of a production job. Fast food and dollar store employees have training, I know. However, the focus is totally different. Congeniality is part of any front-line service job, your right. However, hospitality reps sell more than products, they sell "perceptions" of cleanliness, SAFETY, security, and "hospitality" (go figure).

What I said occurred, did happen exactly as I reported it ... baseball cap and all. Don't dismiss my experience due to my poor articulation or your own inability to see beyond it.
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They Went The Extra Mile To Provide Good Service
Posted by on
NEW YORK, NEW YORK -- Tonight I checked into the Ramada Plaza hotel at JFK. The appearance of the hotel itself did not match it's website, instead of a nice warm yellow color as depicted, it was a solid grey concrete color. I walked in and was met with a nice friendly receptionist. I had reserved a room with two double beds and was given a price of $109 ($125 after taxes) She gave me a key-card to a room on the fifth floor.

When I walked in, I was surprised with the deteriorated condition of the room - the curtains were like dirty abused rags, the television was not working, a lamp was out, the ceiling had evidence of a water leak, and the plug for the bathtub was missing. I went back down to the lobby and the very friendly receptionist gave me a key-card to another room on the fourth floor.

I was pleasantly surprised that she was willing to let me try another room, and when I got to it, it was a lot better, except there was a problem with the toilet. Unlike the other room, this toilet had an automatic flushing mechanism. For the ordinary guest this wouldn't be a problem but I had a bad experience with automatic toilets as a child.

Once again the friendly receptionist let me try another room, on the sixth floor. It was perfect. It was clean, in great condition, and it even had a bigger television than the other two rooms. I am typing this review from the room right now, as free wi-fi is provided.

When I went for supper, again I was pleasantly surprised by the quality of the dinner service. I had the best hamburger that I have ever gotten and the waiter was very attentive.

Despite the somewhat degraded state of the hotel, I would rate the service I have received as a 6 out of 5. I will feel comfortable sleeping here tonight and I will look forward to my next stay at a Ramada.
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User Replies:
Davenport on 12/10/2008:
Mind if I ask what the toilet incident was?
Anonymous on 12/10/2008:
I have to confess to wondering that myself, Davenport.
Ponie on 12/10/2008:
'...bad experience with automatic toilets...' Couldn't find the flush handle, maybe? I think this is the story of Goldilocks and The Three Bears---the third room was just right. :)
MRM on 12/10/2008:
FYI: on the automatic flash toilets, theres a manual button on the side and you push the button to flush.
Soaring Consumer on 12/13/2008:
When I was four during a trip to Walt Disney World, I slipped on the wet floor and my head fell into the toilet. It then automatically flushed.
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Posted by on
4109 PADRE BLVD SOUTH PADRE ISLAND, TX 78597, TEXAS -- I booked a week at this hotel for my family and I online. It was a last minute vacation and I did not have much time to research the hotel. I relied on the good reputation of Ramada. First of all, the pictures online are very misleading. The pictures made the hotel appear to be clean and neat. Which it was VERY far from! The building looked as if it would topple over any second. The pool was absolutely DEPLORABLE! The pool was so disgusting and unhealthy that I'm sure that it had not been clean in weeks! I hope no one has gotten diseases from it. I was hoping that the condition of the rooms would be much better. That was wishful thinking! As soon as I walked in there was an odor as if someone had deceased in it! I couldn't believe the multiple stains on both the walls and sheets. I even saw blood and hair on the sheets! My family could not sleep in this hotel for a week without vommiting, so I decided to confront the manager about this. I walked into the small dirty office and asked to speak to the manager. He said I am the manager and I began to tell him about the stains on the sheets. Before I could even finish, he interrupted me by asking what room I was staying in. I told him and then he abruptly darted off to the room. I had to practically run after him. He then entered my hotel room and then he YELLED "Show me the stains" before I could even begin to point to the stained sheets he called me a liar. I was stunned how could this man call me a liar when the evidence was straight in front of him. HOW RUDE! He then persisted to yell at me and talk down at me. He made several comments that informed me that he wasn't too fond of women or America. He sounded like a terrorist. I truly believe he is one! Well anyway, he refused to refund my money. I demanded to speak to the owner. He told me that he was the owner and it was a franchise. I told him I would file a complaint with Ramada. He laughed and told me to go right ahead. Well, I really could not stay there so I walked next door to Super 8 Motel to see if they had any empty rooms. I was in luck they did! Unlike Ramada, Super 8 Motel was absolutely goregous! I didn't expect it to be as nice as it was. When you walk inside there is marble and it just looks goregous. The staff was so nice and understanding when I told them of the problem I had next door. They even apologized and gave me a discount! The room there was so clean and neat! I talked to the staff and they said that their motel was rated one of the cleanest motels. That did not surprise me at all it looked like it was! So everyone learn from my mistake and just go to the Super 8 Motel next door or go to La Copa Inn. Just go anywhere but at Ramada!
Please if you work for the Health and Sanitation department please go check Ramada out! I really don't want people getting sick there!
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stauber2000 on 03/19/2005:
I understand your disgust with Ramada entirely. A few years ago my husband and I stopped at a Ramada in the Chicago area, and we had to make a fast, unplanned departure at 3 a.m. due to small "visitors" in our bed. That was the end of Ramada for us, and every time I see one on the road, it reminds me of our horrible experience. NEVER would I stay at a Ramada again.
keyjockey on 12/10/2006:
Most people choose to book a room online. Sure that will save you money but suppose the place is a dump? I'd rather pay 10 bucks more to get what I expect-friendly staff comfortable bed. The best advice is to call the hotel directly and not just once and not with the same questions. For example call about 1pm to make your reservation. Pay close attention to how often the reservationist addresses you by your name (yes Mr. Smith). How entusiastic and upbeat are they? Call again about 9:00PM that night but don't give your name just ask how long their pool is open and what's on their breakfast. You figure this is a different shift different staff member snd listen to response. Call again about 6am. I know this sounds like work but this pattern has never failed me. I also call about noon the next day after all rooms have checked out and ask to speak to the head housekeeper to see if they are hiring. If none of the people I talk to seem like zombies or prisoners on their way to execution its a safe bet its a nice, clean hotel. Why wait until you check in to encounter the staff and how poorly they may treat you?
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