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Ramada Consumer Reviews - Page 2

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They Went the Extra Mile to Provide Good Service.
By -

NEW YORK, NEW YORK -- Tonight I checked into the Ramada Plaza Hotel at JFK. The appearance of the hotel itself did not match its website, instead of a nice warm yellow color as depicted, it was a solid grey concrete color. I walked in and was met with a nice friendly receptionist. I had reserved a room with two double beds and was given a price of $109 ($125 after taxes) She gave me a key-card to a room on the fifth floor.

When I walked in, I was surprised with the deteriorated condition of the room - the curtains were like dirty abused rags, the television was not working, a lamp was out, the ceiling had evidence of a water leak, and the plug for the bathtub was missing. I went back down to the lobby and the very friendly receptionist gave me a key-card to another room on the fourth floor.

I was pleasantly surprised that she was willing to let me try another room, and when I got to it, it was a lot better, except there was a problem with the toilet. Unlike the other room, this toilet had an automatic flushing mechanism. For the ordinary guest this wouldn't be a problem but I had a bad experience with automatic toilets as a child.

Once again the friendly receptionist let me try another room, on the sixth floor. It was perfect. It was clean, in great condition, and it even had a bigger television than the other two rooms. I am typing this review from the room right now, as free wi-fi is provided.

When I went for supper, again I was pleasantly surprised by the quality of the dinner service. I had the best hamburger that I have ever gotten and the waiter was very attentive. Despite the somewhat degraded state of the hotel, I would rate the service I have received as a 6 out of 5. I will feel comfortable sleeping here tonight and I will look forward to my next stay at a Ramada.

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Ramada - East Hanover NJ - STAY AWAY
By -

EAST HANOVER, NEW JERSEY -- I had the worst Hotel experience of my life at this location. We were there for a wedding. First they had us booked in a single bedroom, when I reserved a room with two beds. So we had to stay in a smoking room. Next, there was no TV remote. I requested one the night we arrived. What happened next is shocking and appalling. After promising to send the remote right up, it never came.

The next day after the wedding, the other couple we were with asked for a remote at the front desk. Due to bad timing, I also called down at the same time to request a remote again. Apparently this was too much for the hotel staff to handle. One of the Ramada Inn employees threatened my friend who had asked for the remote at the front desk. He was yelling, making a scene, making threats and pointing his finger in his face, all because he asked that we receive a remote for our room.

When I called down, they informed us they were asking us to leave. That had police escort us out of the hotel. This was a huge embarrassment, and we had to find another hotel. I know what people are probably thinking. We must have somehow caused a huge, drunken scene. This was not the case. We merely asked for a remote for our TV that we had already requested the night before.

The worst part about all of this - They charged us for the night that we were kicked out. Ramada Customer service refused to reimburse us the money, even though they acknowledged that the actions of this location and management were out of line. The hotel refused to remove the charge for the night they asked us to leave. Also the manager on duty that night acknowledged to the groom who had booked the rooms that the hotel employee who made the threats was out of line, yet still refused to reimburse us our money.

We are currently fighting it and disputing the charges, but getting nowhere with Ramada headquarters or the hotel. I filed a claim the morning after. The person who took our claim assured me it would be dealt with within 7 days and said she couldn't believe management would behave that way.

Seven days passed and I had not heard. I called back and was told they could not and would not do anything to assist me, and I had to deal with the Hotel. The hotel again refused. One manager I spoke with could not even give me a straight answer when I asked why were kicked out. I asked, "Was it because we asked for a remote?" His response was "no". "Then why?" He had no answer. Hopefully this review will cause at least one person to avoid staying at this nightmare of a hotel and it's horrible management.

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Incredibly Loud Party Until 12 Midnight in Room Inside Hotel Rooms Built Around
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MILWAUKEE, WISCONSIN -- Stayed in this hotel since Wednesday night, for a total of four nights. Hotel overall MUCH better than one we stayed at two weeks ago in Laramie Wyoming (however that wouldn't take much). However, tonight the hotel has rented out a large room that sits in the center of the hotel. All of the walls of this room are glass and all of the inside hotel rooms are built around this so that the room windows look into this room. There is a party going on with live music that is so loud we cannot hear our TV without it being turned up to extremely high volume. We feel like we are at a concert sitting front row stage center (except it's not even good music) with the band yelling into the mic.

We were told by the front desk this party will be going on until midnight. Really? You would book a party like this at a hotel that does not have a proper Banquet room away from other hotel guest?! We should have been warned. We are here on business and have had to get up early to work every morning including tomorrow. This will be the last time we ever stay in a Ramada and for obvious reasons ever recommend one. Very surprised Wyndham owns hotels of this quality.

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Worst Experience Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FT. LAUDERDALE, FLORIDA -- Started my vacation with 3 days 2 nights in Ft. Lauderdale then to West Palm for a cruise. When we called the hotel to say our plane was delayed, they did not have us registered. Had to call the reservation specialist to find out what happened and they finally found us. First night awoke during the night to my hand and back and leg itching. Got up in the morning to find I had horrible bed bug bites. My hand was swollen from my wrist to the knuckles, my thigh was swollen twice its size, my shoulder, back and neck were huge and it hurt so bad I had to go to the ER.

When we returned to the hotel to show them, they moved our room but kept saying it was not bed bugs. The next night my husband had the same thing happen to him. We checked out immediately. The rest of our vacation was ruined as we were in pain and itching for the entire time. We notified the company and got the biggest runaround ever, saying they checked the room, nothing.

Finally they admitted they found bed bugs in our second room however this was weeks later and I wanted compensation for my medical bills and for the pain and ruined vacation. Well they really don't care about their guest, they paid the bill reluctantly and I only got $350 for pain and my ruined vacation.

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Motel 8 Is Better
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMARAK, FLORIDA -- Spent a couple of nights at the Ramada on business trip. I was told by some lady at the door to watch my car at night time and to stay in at night time. So thinking that it could have been some personal experience, I still walked to the front desk. As they provided me with breakfast vouchers, I explained to her that I was traveling alone but she insisted to take two just in case I found a special night companion.

So I went to my room and as I exited the elevator I knew the experience was not going to be the best. Patched holes on the walls, carpet was old, discolored, door locks discolored and old. And inside the room, old second hand furniture, the TV came from my grandma's living room and the lamps were from 1970s. At approximately 11:00 pm I heard detonations outside. Did not dare to look.

Next morning I intended to take a shower but I took a bath at the same time since the drain was plug. So get to breakfast and between the host and the line I lost my appetite. What happened to the name of Ramada. It looks like an expensive Super 8.

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Absolute Filth!
StarEmpty StarEmpty StarEmpty StarEmpty Star-
Rating: 1/51

SACREMENTO, CALIFORNIA -- This has got to be the worst hotel I have ever been let alone seen. This is no Ramada Inn, this is a fake, a Motel with a fancy name. Because of the absolute filth in that place I will never ever for as long as I live set foot in another Ramada Inn anywhere. I will never say a good thing about Ramada or anything else associated with the Ramada name. I spent 15 minutes there walking around the building and seeing our rooms and was already dreading to sleep in the building. And because I got it through HotWire I could not cancel. ** you HotWire, you got me and ** you Ramada for not even having minimum standards.

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Ashamed to Call Myself a Ramada Employee
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SAN ANTONIO, TEXAS -- First of all I made my reservations 2 months in advance and I was given the rate of 69.95 for four rooms and an employee rate for one room of 45.00. I then asked them e-mail me my confirmation numbers cause I was on the road. When I called two weeks before the event, they told me I didn't have any reservations, so made them again. And they said I couldn't get employee discount, because of the event. I wrote my confirmation numbers down and asked him again to e-mail them to me and I never received it.

When I called that morning, the manager ** whom I had talked to every time stated I didn't have a reservation. So when I gave him my confirmation numbers, he stated they overbooked and all he had was 3 rooms. And I needed 5 rooms for 4 nights. So I had to put my customers in another hotel. And when I checked in the 3 rooms he stated my rate was now 99.00 plus tax. When we got in the rooms, one of the doors didn't lock, another the air condition didn't work. There was mold in the bathroom.

When we called the office they said they didn't have any other rooms and they would fix the door. ** said if we didn't like it we could leave. After complaining he moved one couple to another room and said that was all he could do. Never did we get him to apologize about our stay. Do yourself a favor and never stay at the Ramada downtown San Antonio.

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Not Safe
By -

FOND DU LAC, WISCONSIN -- The Fond du lac Wisconsin Ramada is noted for robberies. The night regarding this review, there were people roaming the hallways that were not guests. They were not asked to leave. They robbed a room during the early morning hours. My family members were veritable prisoners in their room. It was not safe to leave it. This hotel has no security, no night watch service. The manager doesn't appear to care what happens. Guests are frequently robbed. Weddings are robbed. Robberies are listed in the local newspaper.

You are risking your own safety. Do not stay at this hotel. It is not safe for families or individuals. When calls were made to the manager regarding this situation, none were returned. DO NOT STAY AT THIS HOTEL. This hotel should be closed.

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Ramada EWR - Good Refugee Service for Passengers of Cancelled Flights
By -

NEWARK, NEW JERSEY -- The Ramada Inn-Newark Int. Airport has lodging for passengers of cancelled flights down to a science. The process begins after you get your vouchers from the airline (hopefully) and get the shuttle at the P4 station on the Airport Tram. The shuttles run about every 30 minutes. At the desk, a smiling and sympathetic Ramada employee (the man who greeted us really was smiling and sympathetic) takes your voucher, hands you a room key and points out the sandwich shop & Teddy's Sports Grill to you where you can use your food vouchers.

Our lodging voucher, by the way, was accepted for our stay with no cash or credit card required. Your food vouchers are for $12 or $6 depending on what you were able to get from the airlines. Most of the food items are priced at $6 or $12 (or less) and the food is really quite good with large portions. Or you can use your vouchers for drinks, if you're so inclined.

The rooms are not fancy, but they are clean, have soap & shampoo for a shower or bath, and comfortable beds. On the whole, the staff is efficient, professional, and friendly. Much better than what you most likely experienced at the airport. Even if you didn't get vouchers, I'd stay here since it's a well run motel and close to the airport with a reliable shuttle every 1/2 hour so you can get your flight (with luck) and proceed to your destination. Rooms begin at $65 and they have 234 of them so there is usually space for a few loads of airline refugees.

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Ramada Inn Scam
By -

SAN MARCOS, CALIFORNIA -- My husband and I were driving around pricing hotels. When we arrived at the Ramada Inn my husband told the lady at the desk that we had a dog but we didn't have much cash on us. She told him that she wouldn't charge us for the dog so it would be cheaper. We thought that was a good deal so I went in the office to pay. She took my ID and debit card before she told me that she was going to charge me for the dog after all. I told her no thanks, that we will take our business elsewhere. She said that was fine and that while she was handing back my debit card she told me that she hadn't charged anything to my card.

WELL when I got my bank statement that had been a lie. I called and talked to the manager and he said that he would give me my money back. He didn't... it slipped his mind, over and over again. Finally 7 months later I went to my bank for help and he told them that I stayed there. I took proof showing that I didn't stay there and the bank told him that they were going to call the federal business bureau if he didn't put my money back in my account. Finally almost 8 months later I got it back. VERY DISAPPOINTED IN THEIR BUSINESS STYLE.

Company Response 02/15/2010:

We have no idea who you are. We respond to all complaints. No one ever contacted us about this problem or any banks contacted us directly. Can you provide some proof this happened? Like names, dates, bank information? Very strange. Thanks.

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Ramada Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 5 ratings and
42 reviews & complaints.
Contact Information:
Ramada
1 Sylvan Way
Parsippany, NJ 07054
212-413-1834 (ph)
605-229-8932 (fax)
www.ramada.com
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