BRATTLEBORO, VERMONT -- My experiences are too many and too long to post in their entirety. But they have been almost too humorous, if not unbelievable. I recommended the Ramada in Brattleboro, Vermont to guests coming in for one of the biggest events of the year, the Olympic ski jump re-opening there, the weekend of February 13th, 2009. The front desk "hospitality professionals" must have been recruited from a fast food burger operation, or dollar store, where I suspect they do a better job.
The night we arrived, Friday the 13th, the front desk person, a disheveled women in her 60's, was wearing a baseball cap turned sideways, ala "gangsta" style. The reservation was totally screwed up. She tried to insist that my guests, who were standing there with me at 12:30 a.m., were not due until the next night. I told her that was not correct and she replied, "I didn't say they can't stay here, I only told you they're not due in until tomorrow night." It only went down hill from there, over the next three days, every encounter was bizarre. The attitude was, "if you don't like it, just leave."
Later in the weekend, I also tried to reach my guests and there was never any answer at the front desk. No answer at a hotel's front desk? I had to call my guests on their cell phone.
I filed a well intentioned complaint with the Ramada 800 "customer care" department on Feb. 14th, as things continued to go awry. I thought I would want to know if I was a business owner, or stockholder. Now I know the source of the problems. After being cut off mid sentence, I was told I would hear from the manager of the Brattleboro Ramada within 23 hours. About two weeks later I got a call back, a message was left asking me to return the call. I did. The manager was not available and his voice mail was not working, according to "**" at the front desk.
I filed another online complaint with Ramada. I received a call from "**", a supervisor with Ramada "customer care" who left a message and asked I return the call. She did not leave a contact phone number. I called the 800 number I found online. My final attempt to contact "**", the supervisor for Ramada, at the Ramada "customer care" professionals was yesterday, March 1st. I was told there was no supervisor available.
They appear to have no concept of what "hospitality" is or "customer" appreciation. Nor do they seem to know how to handle bad public relations. This is less than mediocrity, for sale, at a decent price. I am not a difficult or demanding person, but I do expect the "hospitality" industry to reflect the very concept of hospitality, and graciousness in public relations. Ramada seems to only want your money. This one experience was enough. I can get this for a whole lot less cost, anywhere.
NEW YORK, NEW YORK -- Tonight I checked into the Ramada Plaza Hotel at JFK. The appearance of the hotel itself did not match its website, instead of a nice warm yellow color as depicted, it was a solid grey concrete color. I walked in and was met with a nice friendly receptionist. I had reserved a room with two double beds and was given a price of $109 ($125 after taxes) She gave me a key-card to a room on the fifth floor.
When I walked in, I was surprised with the deteriorated condition of the room - the curtains were like dirty abused rags, the television was not working, a lamp was out, the ceiling had evidence of a water leak, and the plug for the bathtub was missing. I went back down to the lobby and the very friendly receptionist gave me a key-card to another room on the fourth floor.
I was pleasantly surprised that she was willing to let me try another room, and when I got to it, it was a lot better, except there was a problem with the toilet. Unlike the other room, this toilet had an automatic flushing mechanism. For the ordinary guest this wouldn't be a problem but I had a bad experience with automatic toilets as a child.
Once again the friendly receptionist let me try another room, on the sixth floor. It was perfect. It was clean, in great condition, and it even had a bigger television than the other two rooms. I am typing this review from the room right now, as free wi-fi is provided.
When I went for supper, again I was pleasantly surprised by the quality of the dinner service. I had the best hamburger that I have ever gotten and the waiter was very attentive. Despite the somewhat degraded state of the hotel, I would rate the service I have received as a 6 out of 5. I will feel comfortable sleeping here tonight and I will look forward to my next stay at a Ramada.
EAST HANOVER, NEW JERSEY -- I had the worst Hotel experience of my life at this location. We were there for a wedding. First they had us booked in a single bedroom, when I reserved a room with two beds. So we had to stay in a smoking room. Next, there was no TV remote. I requested one the night we arrived. What happened next is shocking and appalling. After promising to send the remote right up, it never came.
The next day after the wedding, the other couple we were with asked for a remote at the front desk. Due to bad timing, I also called down at the same time to request a remote again. Apparently this was too much for the hotel staff to handle. One of the Ramada Inn employees threatened my friend who had asked for the remote at the front desk. He was yelling, making a scene, making threats and pointing his finger in his face, all because he asked that we receive a remote for our room.
When I called down, they informed us they were asking us to leave. That had police escort us out of the hotel. This was a huge embarrassment, and we had to find another hotel. I know what people are probably thinking. We must have somehow caused a huge, drunken scene. This was not the case. We merely asked for a remote for our TV that we had already requested the night before.
The worst part about all of this - They charged us for the night that we were kicked out. Ramada Customer service refused to reimburse us the money, even though they acknowledged that the actions of this location and management were out of line. The hotel refused to remove the charge for the night they asked us to leave. Also the manager on duty that night acknowledged to the groom who had booked the rooms that the hotel employee who made the threats was out of line, yet still refused to reimburse us our money.
We are currently fighting it and disputing the charges, but getting nowhere with Ramada headquarters or the hotel. I filed a claim the morning after. The person who took our claim assured me it would be dealt with within 7 days and said she couldn't believe management would behave that way.
Seven days passed and I had not heard. I called back and was told they could not and would not do anything to assist me, and I had to deal with the Hotel. The hotel again refused. One manager I spoke with could not even give me a straight answer when I asked why were kicked out. I asked, "Was it because we asked for a remote?" His response was "no". "Then why?" He had no answer. Hopefully this review will cause at least one person to avoid staying at this nightmare of a hotel and it's horrible management.
LA MESA, CALIFORNIA -- Avoid Ramada Limited, in La Mesa California! The staff and management are careless and most neglectful! The hotel is completely inattentive and negligent toward the hotel guest. This is the brief history, including partial details of their total inattention.
I made reservation several weeks in advance for November 14, 2006 for a regular room for two. Upon checking in (approximately at noon), we were offered a handicap room. I asked for a regular room because we are not handicapped. We did not accept the handicapped room and the front desk clerk assured us that when we come back in the evening we would have a regular room.
Upon our return at approximately 8 P.M, we were given exactly the same handicapped room, which we refused. The desk clerk did have another room, which we accepted. Upon entering the room, there was no toilet paper. The desk clerk did not offer to send the toilet paper and asked that we pick it up, I did. The beds appeared to have been ‘used' because the sheets were ruffled not stretched, as they would be after the beds were made after use.
The hotel offers complimentary breakfast. The breakfast area is extremely small and the seating is very limited. The heavily watered down and tasteless “orange juice” was, more like orange flavored (barley) water at best. Approximately 15 minutes before the posted breakfast period was over, the coffee dispenser became empty. The man in charge refused to make more coffee. He claimed breakfast is over.
I complained, in writing to Ramada's worldwide president. His reply and written promise was that the site manager would contact me. The manager never did contact me. Subsequent letters to the president and Customer Service Director resulted in meaningless PR spin that Ramada maintains high standards and offered some compensation. The small compensation was a check with a wrong payee name.
Additional communication from Ramada, the excuse was that the property is a franchise and they are not responsible. My request for a replacement check remained unanswered! From that point on, there were no additional replies from anyone at Ramada. It appears that the Ramada executive management does not care and they do not impose compliance with their standards on the various properties. Possibly, the standards are very low.
If you wish specific details, please contact me at ** and I will send you exact copies (electronic .pdf format) of my communication with the Ramada's president and Customer Service Director. When making this request, please provide me with your full name and inform me if you are employed by Ramada or any of its affiliates. If you wish to be abused and mistreated, stay at Ramada. Otherwise, avoid this hotel chain.
CINCINNATI, OHIO -- I am so angry right now I can't stand it! My family took a weekend vacation in Cincinnati Ohio on August 4th and were checking out on the 6th. While we were getting ready to check out and looking for my 3-year-old son's shoes my daughter pulls a white t-shirt out from under a bench and says "Look mommy. What's this?" I about had a heart attack. There was a crack pipe wrapped up in this t-shirt.
My husband immediately took it to the front desk and showed the front desk manager Scott. He chuckled and said, "Oh wow let me get you breakfast for that." My husband was insulted. There was no apology, no empathy, nothing. They wanted a copy of my driver's license so I took it down to Scott. He made a copy and told me that he would file a police report and someone would call me within 14 days to let me know if I am entitled to a refunded. Oh my goodness I was about to explode.
I tried calling the GM Chris ** on 8/7/06 2 times and left messages. He never called. I then called the police department and a police report was never filed. The hotel doesn't have to do that but since Scott told me he was going to do it I expected him to do it! I then called the Ramada 800 Guest satisfaction line to file a report. They did apologize and couldn't believe that happened. They told me the GM from the hotel would call me in 7 business days. Those days went by and I didn't hear anything!
I then called the 800 number again to let them know. They offered to give me 1/2 of a nights stay. That insulted me, I wasn't looking for money. I was looking for an apology and insurance that the housekeeper that cleaned my room would have consequences to deal with. Is it so hard to give that to a customer?
The 800 agent gave me the owner's name which is Bob ** and his number. I first called and left the GM Chris ** a message again. No reply in 24 hours. I then called the owner. He also insulted me by asking me if I was just looking for money. Hell No I'm not! My 6-year-old daughter now knows what a crack pipe looks like. What if my 3 year old found it and put it in his mouth!!! This hotel is a joke and I am going to let everyone know about it! Thank you for letting me be heard.
FT. LAUDERDALE, FLORIDA -- Started my vacation with 3 days 2 nights in Ft. Lauderdale then to West Palm for a cruise. When we called the hotel to say our plane was delayed, they did not have us registered. Had to call the reservation specialist to find out what happened and they finally found us. First night awoke during the night to my hand and back and leg itching. Got up in the morning to find I had horrible bed bug bites. My hand was swollen from my wrist to the knuckles, my thigh was swollen twice its size, my shoulder, back and neck were huge and it hurt so bad I had to go to the ER.
When we returned to the hotel to show them, they moved our room but kept saying it was not bed bugs. The next night my husband had the same thing happen to him. We checked out immediately. The rest of our vacation was ruined as we were in pain and itching for the entire time. We notified the company and got the biggest runaround ever, saying they checked the room, nothing.
Finally they admitted they found bed bugs in our second room however this was weeks later and I wanted compensation for my medical bills and for the pain and ruined vacation. Well they really don't care about their guest, they paid the bill reluctantly and I only got $350 for pain and my ruined vacation.
TAMARAK, FLORIDA -- Spent a couple of nights at the Ramada on business trip. I was told by some lady at the door to watch my car at night time and to stay in at night time. So thinking that it could have been some personal experience, I still walked to the front desk. As they provided me with breakfast vouchers, I explained to her that I was traveling alone but she insisted to take two just in case I found a special night companion.
So I went to my room and as I exited the elevator I knew the experience was not going to be the best. Patched holes on the walls, carpet was old, discolored, door locks discolored and old. And inside the room, old second hand furniture, the TV came from my grandma's living room and the lamps were from 1970s. At approximately 11:00 pm I heard detonations outside. Did not dare to look.
Next morning I intended to take a shower but I took a bath at the same time since the drain was plug. So get to breakfast and between the host and the line I lost my appetite. What happened to the name of Ramada. It looks like an expensive Super 8.
SACREMENTO, CALIFORNIA -- This has got to be the worst hotel I have ever been let alone seen. This is no Ramada Inn, this is a fake, a Motel with a fancy name. Because of the absolute filth in that place I will never ever for as long as I live set foot in another Ramada Inn anywhere. I will never say a good thing about Ramada or anything else associated with the Ramada name. I spent 15 minutes there walking around the building and seeing our rooms and was already dreading to sleep in the building. And because I got it through HotWire I could not cancel. ** you HotWire, you got me and ** you Ramada for not even having minimum standards.
SAN ANTONIO, TEXAS -- First of all I made my reservations 2 months in advance and I was given the rate of 69.95 for four rooms and an employee rate for one room of 45.00. I then asked them e-mail me my confirmation numbers cause I was on the road. When I called two weeks before the event, they told me I didn't have any reservations, so made them again. And they said I couldn't get employee discount, because of the event. I wrote my confirmation numbers down and asked him again to e-mail them to me and I never received it.
When I called that morning, the manager ** whom I had talked to every time stated I didn't have a reservation. So when I gave him my confirmation numbers, he stated they overbooked and all he had was 3 rooms. And I needed 5 rooms for 4 nights. So I had to put my customers in another hotel. And when I checked in the 3 rooms he stated my rate was now 99.00 plus tax. When we got in the rooms, one of the doors didn't lock, another the air condition didn't work. There was mold in the bathroom.
When we called the office they said they didn't have any other rooms and they would fix the door. ** said if we didn't like it we could leave. After complaining he moved one couple to another room and said that was all he could do. Never did we get him to apologize about our stay. Do yourself a favor and never stay at the Ramada downtown San Antonio.
FOND DU LAC, WISCONSIN -- The Fond du lac Wisconsin Ramada is noted for robberies. The night regarding this review, there were people roaming the hallways that were not guests. They were not asked to leave. They robbed a room during the early morning hours. My family members were veritable prisoners in their room. It was not safe to leave it. This hotel has no security, no night watch service. The manager doesn't appear to care what happens. Guests are frequently robbed. Weddings are robbed. Robberies are listed in the local newspaper.
You are risking your own safety. Do not stay at this hotel. It is not safe for families or individuals. When calls were made to the manager regarding this situation, none were returned. DO NOT STAY AT THIS HOTEL. This hotel should be closed.