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Ramada EWR-Good Refugee Service For Passengers Of Cancelled Flights
Posted by Alain on 01/10/2011
NEWARK, NEW JERSEY -- The Ramada Inn-Newark Int. Airport has lodging for passengers of cancelled flights down to a science. The process begins after you get your vouchers from the airline (hopefully) and get the shuttle at the P4 station on the Airport Tram. The shuttles run about every 30 minutes. At the desk a smiling and sympathetic Ramada employee (The man who greeted us really was smiling and sympathetic) takes your voucher, hands you a room key and points out the sandwich shop & Teddy's Sports Grill to you where you can use your food vouchers. Our lodging voucher, by the way, was accepted for our stay with no cash or credit card required. Your food vouchers are for $12 or $6 depending on what you were able to get from the airlines. Most of the food items are priced at $6 or $12(or less) and the food is really quite good with large portions. Or you can use your vouchers for drinks, if you're so inclined. The rooms are not fancy, but they are clean, have soap & shampoo for a shower or bath, and comfortable beds. On the whole, the staff is efficient, professional, and friendly. Much better than what you most likely experienced at the airport. Even if you didn't get vouchers, I'd stay here since it's a well run motel and close to the airport with a reliable shuttle every 1/2 hour so you can get your flight (with luck) and proceed to your destination. Rooms begin at $65 and they have 234 of them so there is usually space for a few loads of Airline Refugees.

     
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Posted by Venice09 on 2011-01-10:
This almost makes me want to have my flight canceled. Sounds much better than some other reviews I've seen on here.
Posted by Anonymous on 2011-01-10:
Did you get the name of the front desk person to pass along to corporate to sweeten his permanent file?
Posted by trmn8r on 2011-01-10:
Good review. I'm glad to hear there is clean, convenient and safe lodging available within the Newark "Green Zone" LOL
Posted by Skye on 2011-01-10:
Nice review!

I've stayed at Ramada's Inn's here and there, and they were fine, but this one sounds like the best one out there.

I'm ready to fly into Newark, just to stay there!
Posted by DebtorBasher on 2011-01-10:
You must work for them ;)
Posted by Alain on 2011-01-10:
Thanks for the comments (including your's DB!). Ript, I had forgotten to send a personal compliment about those nice folks to Ramada. Thank you for reminding me to do so! Good service deserves a good word!
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Ramada suggests I leave their hotel with my children at 3:00am to avoid threatening prostitutes
Posted by Waliwali on 01/04/2011
ESSINGTON, PENNSYLVANIA -- We stayed for 2 days at the Ramada Inn on Industrial Highway by the Phila. airport. On our 2nd night there was a convention of biker cops - no joke. These people were partying on every floor of the hotel until 4:00am!!!!! There were prostitutes all over the place, people blasting music, slamming doors, running around in the halls, screaming, etc. We complained to the manager at least half a dozen times. These people were asked repeatedly to get out of the hallways, and absolutely refused. When I went down to the desk in person in my pajamas at 3:00am there were several prostitutes mixing with these "police officers" and one of them tried to attack me because I she said that they were not slamming doors and she said that they were not slamming doors. One of the men in the group had to grab her and pull her away from me before she attacked me. The manager was pathetic, completely unable to handle the situation. The next morning one of the prostitutes came running out of her room screaming that I was a f###ing b#tch because me and my husband and our 7 and 10 year old child were making too much noise as we were leaving the hotel to catch our airplane. The woman in the van with us to the hotel told us that she was pushing furniture up against the door, as she was so afraid of these people. When I called Hotwire to tell them what happened, they apologized and contacted the hotel. At first they told us that there was no report of any trouble in the hotel that night, then finally someone called me, apologized and told us that we would be refunded the full amount of our stay. Turns out that then, one of the managers decided that we should only be refunded for the night that we were threated by the prostitutes, not the other night, as we were not physically threated the other night!!!!!!!!! When I called the main number for Ramada to complain about this, the woman, Danielle, made all kinds of excuses for the hotel. She asked why I didn't leave the hotel if I was threatened? That is their customer care - threatened in our hotels? Just pack up your family in the middle of the night and sleep at the airport. This should be their new advertising campaign. Gee, I never thought of getting my kids out of bed at 3 in the morning, getting them dressed, packed and out of the hotel - we had no car - so I guess we could have taken the shuttle to the airport and slept on the floor of the airport, or I guess that is what the people at Ramada think is a great alternative to staying in their hotels, being kept up all night and being cursed at and threatened. I guess it never occurred to her to apologize for what had gone on at their property - maybe because this is par for the course? I'm wondering if they have an official policy stating that you can only get refunds on the days that other "guests" at the hotel threaten you. If you spend other days at their hotel and aren't physically threatened or kept awake all night, then that's a good day for the Ramada and they will not refund your money!!!!!!!
     
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Posted by momsey on 2011-01-04:
I'm just a tad confused about the last line. They did refund your money, right?

That's a terrible situation. I probably would have called the cops if the hotel wasn't going to, although I don't know what good that would have done if the people doing all the partying were cops.
Posted by tnchuck100 on 2011-01-04:
When you have 50+ (??) paying partyers and 1 disrespected other person guess who gets favored?

That's right .... the money!

It may not be fair but that is what the hotel looks at. Where the most money coming from.
Posted by Anonymous on 2011-01-04:
How did you know they were prostitutes?
Posted by Anonymous on 2011-01-04:
Wow, sounds like a horrific experience, and I think you should get fully compensated for both nights. If you want to allow the larger profit to take over the hotel, and cause a huge problem for the other guests, you deserve to be compensated for your ENTIRE stay....Sounds like that manager needs a refresher course on common courtesy.
Posted by Nate. on 2011-01-04:
I disagree that you deserve a refund for the other night. If you had a good stay, got a good nights sleep, and did not get threatened, then I think you got what you paid for. The one night was bad, and you got a refund for that, so I think that makes it right.

If I were working night audit that night, I would have called the police. It sounds like they dropped the ball.
Posted by rockfishing on 2011-01-04:
If you were attacked you should of called 911. You should only be comped for one night that you couldn't sleep. It's best to research hotels where you want to stay and book direct. If you are going through Hotwire I doubt if you'll get your money back.
Posted by trmn8r on 2011-01-04:
The biker cops and their chicks showed up the second night, so I am not sure why there should be any refund of the first night's stay unless it is a penalty. But the penalty is that they refunded the second night's stay, as they should have.

This is a tough situation. The hotel has a large number of guests and they want to party. There is the significant factor that they are cops. I almost think a complaint to the police department is in order. Someone should have called the police that night, just to see what happened.
Posted by karleebarlee on 2011-01-04:
I'm confused as to whether these people were actually cops or not. If they were cops, I doubt they would be partying with prostitutes. And, I agree, that a refund for just that one night should be sufficient. You should have called the cops if the front desk was not calling the cops.
Posted by momsey on 2011-01-04:
Cops would definitely party with prostitutes. I'm doubtful whether these were actual prostitutes or were just good time girls.
Posted by PepperElf on 2011-01-04:
hothead - you know i'm thinking the same thing. how do you know they were prostitutes.

could just be sleezy party dress. or tramps. doesn't mean they're actually turning tricks.

and ... biker cops? were they cops? i'm wondering cos i didn't see any reference to the bikers actually referring to themselves as police. again could just be cosplay.
Posted by leet60 on 2011-01-04:
In general, I will NOT stay at airport hotels. The type of guest and behavior that the OP saw is almost typical of Airport locations.
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Bad experience
Posted by KeithAS on 10/21/2010
BRIDGETON, MISSOURI --
My family arrived at Ramada Inn St. Louis Airport on August 10, 2010. It was 101 degrees in St. Louis when we arrived. We checked into a hotel room at the front desk. When we pulled around to the side of the building to bring our luggage in, the rear door was not secured and anyone could walk in off the street. The halls smelled of mildew and stench. After arriving to the room, we found the A/C not working. Attempting to let the A/C blow hoping it would cool off eventually, I called the front desk and made the gentleman who answered aware of the problem. I told him that we were going to go out to dinner and would return later. His suggestion was to let the broken A/C blow while we were gone and he would have maintenance look at it, then if it wasn't repaired by the time we got back, he would change our room.

We returned to the hotel to find the room still hot and my son's brand new sneakers missing. I called the front desk to make the gentleman aware of the hot room and the missing shoes but he was off shift and I spoke to his relief, a woman who assured me that the missing shoes would be looked into and that we would be moved to a new room. So we moved to a new room and as my family got settled in, I went to the front desk to lodge the complain about the missing sneakers. The woman at the front desk asked me several questions, as if suggesting that I had forgotten to lock the door or had not brought the sneakers in the first place. I insisted that the door was locked and I was fully aware of the sneakers in the room prior to leaving for dinner. She said that she could check the room log and that she could tell me if anyone had been in the room while we were out. she asked me to have a seat while she went through a door and "checked the logs." I decided, instead, to walk down the hallway to see if the hotel complimentary computer station was working. It wasn't of course, so I returned down the hall, only to find the woman at the front desk, who was supposed to be checking the room log, goofing off in the hall with another employee. She didn't see me as she slipped back into the office from the side door and proceeded to the front desk to tell me that the room log showed no sign of entry.

It's obvious to me that she didn't really check the room log. It's also obvious to me that the gentleman who knew me and my family would be out to dinner and the maintenance department were the only people to have access to the room and our schedule. The theft of my son's gym shoes was an inside job.

I returned to our new room to tell my wife that we were being taken advantage of and found her and my sons loading the luggage tow because the center nightstand in the new room was literally crawling with ants. We immediately checked out and as I asked for the lady at the front desk's name I was told just to give the date of the incident and the shift if I had any further complaint.

This was the worst experience I've ever had in ANY hotel. I complained to Hotwire.com through whom I booked the room and they had no solution to offer. They claimed the hotel rating changed after we arrived and they apologized for not making us aware of the change before we arrived. They said they couldn't refund the money from our stay because although the experience was bad and customer service was poor, we had at least stayed one day. Ramada Inn has done nothing to date to resolve this unfortunate incident and have made no effort to compensate us for our valuables being stolen. The hotel was not secure as advertised and the staff was in no way professional or courteous.

Hotwire misrepresented their rating system and when the the hotel they endorsed was not up to standard, they stood idly by. I will never again use Ramada Inn or Hotwire.com for anything.

We were on vacation and it was nearly ruined by this experience. My son's $100.00 sneakers were stolen from what was supposed to be a secure room in what was supposed to be a secure hotel, neither of which were the case. We had to spend an extra $400.00 to book another hotel at the last minute because of this experience. It cost us $500.00 and a significant portion of our vacation lost.


     
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Posted by getoverit on 2010-10-21:
If I'm reading you post correctly, you didn't even stay one night. So, IMO, you should be entitled to a full refund of anything you paid. Both rooms they provided were clearly substandard and not something you should have to pay for. The missing shoes, of course, only make the whole thing that much worse.

However, I wouldn't expect the refund to come from Hotwire. Deal with Ramada, and file a credit card dispute, if a reasonable attempt to get results from Ramada is not fruitful.

I've never used Hotwire but have used some of the other online travel agents. I don't regard their listings of hotel properties as endorsements in any way. They are a middleman, nothing more or nothing less.

Posted by Ytropious on 2010-10-21:
"It's obvious to me that she didn't really check the room log."

How so? You were not there while she checked it, or left to check it. You left to check the computer terminal. That takes time. I'm sure it doesn't take long for her to pull up the log. I can head to my computer at work and check something for a guest and have an answer for them in 30 seconds. Maybe she was on her way back and talked with another employee who was talking to her. You say goofing off, but I think they were just talking about something. Just because she was talking to another employee does not mean she didn't check the log first.
Posted by trmn8r on 2010-10-21:
For my money, I am going to continue booking directly with motels and hotels. There are many horror stories about these discount booking agencies. I am really sorry this happened to you, but I don't know what you can do now.
Posted by KeithAS on 2010-10-22:
The computer I glanced at was around the corner like 300 feet away. As she closed the door, I stepped around the corner, took a few steps down the hall, noticed the computer station was dark and turned back to go to the front. Before I even stepped toward the computer, she was out of the side door, almost immediately after I turned the corner, as if she closed her door and opened the side door. I saw her in the hall, ducking behind a pillar, playing, not conversing, with an employee. I may not have been clear in my original description of her actions, but unless she stepped through the door, hit a button, goofed around in the hall while the room log processed, then stepped back in, saw a blank log and stepped up front to tell me all in one motion, her "investigation" was suspect.
Posted by momsey on 2010-10-22:
Did you file a police report about the missing sneakers? I hope you did.

And yeah, it doesn't seem like you even stayed one night, so you shouldn't be charged anything. Sounds like a terrible place. Yuck.
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Think Twice Before Staying at the Ramada Orlando Celebration
Posted by Lady Leatherneck on 02/16/2010
IRLO BRONSON HIGHWAY, FLORIDA -- We were looking forward to a nice Valentine's Weekend (as a Group) at the Ramada Orlando Celebration in Kissimmee, FL. It was extremely cold during this time of year. Our room's heating system (the one that sits on the floor and does not have a thermostat on the wall) was turned on to 74 degrees. After about 20 minutes, the room was still cold. We turned the heat up a little higher, still no heat. After one hour we called the front desk and they sent a maintenance person to repair it. After 10 minutes he determined that it was not repairable and called the front desk and only spoke in his foreign language. Then he called my husband to the phone to speak with the representative They offered us another room (by this time it is 1:00 a. m.). When we asked them if the heat worked in that room, he stated "he could not guarantee heat worked". It was 36 degrees! In the bathroom, the ceiling had mold from a roof leak that streaked down the wall. The tile on the floor of the walk-in shower was black in several spots and needed Tilex/Bleach. We didn't take off our shoes. No comforter was on the bed, only sheets and a thin blanket drapped at the foot. We had to leave the hotel at 1:30 A.M. to find another one. They gave us a refund but continued to place a $50 hold on our credit card for 10 days. No apologies. Nothing. Do not believe what is on the internet-their website does not offer a Feedback page either. Our friends (in the same group that came that weekend) did not have heat either. Worst experience ever. They also charged them $50 to upgrade to a King Sized Bed!

     
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Posted by The Hurricane on 2010-02-16:
The $50 hold on your card isn't the hotel, it's your bank. It's called an Authorization Hold.

Other than that, you did the smart thing by leaving and it's good that you got your money back.
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Ramada Inn Scam
Posted by 1423 on 02/12/2010
SAN MARCOS, CALIFORNIA -- My husband and I were driving around pricing hotels. When we arrived at the Ramada Inn my husband told the lady at the desk that we had a dog but we didn't have much cash on us. She told him that she wouldn't charge us for the dog so it would be cheaper. We thought that was a good deal so I went in the office to pay. She took my ID and Debit card before she told me that she was going to charge me for the dog after all. I told her no thanks that we will take our business else where. She said that was fine and that while she was handing back my debit card she told me that she hadn't charged anything to my card. WELL when I got my bank statement that had been a lie. I called and talked to the manager and he said that he would give me my money back. He didn't... it slipped his mind. over and over again. Finally 7 months later I went to my bank for help and he told them that I stayed there. I took proof showing that I didn't stay there and the bank told him that they where going to call the federal business burro if he didn't put my money back in my account. Finally almost 8 months later I got it back. VERY DISAPOINTED IN THEIR BUSINESS STYLE.
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Company Response on 02/15/2010:
We have no idea who you are. We respond to all complaints. No one ever contacted us about this problem or any banks contacted us directly. Can you provide some proof this happened? Like names, dates, bank information? Very strange. Thanks.
     
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Posted by Alain on 2010-02-13:
You might want to report this to the California Department of Consumer Affairs (dca.ca.gov) and your local Better Business Bureau if you haven't done so yet.
Posted by saj80 on 2010-02-13:
It's bureau, not burro. It was nice that a bank employee contacted the hotel for you, as it obviously carried more weight then you contacting them, but if the hotel had refused to refund the charges, there is nothing else the bank could have done, as you had surpassed your 90 day claim on unauthorized transactions.
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Great Customer Service
Posted by Salortiz on 01/24/2010
They had the best customer service I have received thru my years in traveling. definitely will return to this establishment for future stays. great people friendly housekeeping ladies. just overall a great experience
     
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Where the mice sleep
Posted by 2010notahappycamper04 on 01/16/2010
FREDERICKSBURG, VIRGINIA -- My husband and one year old baby checked into this hotel at 9:00 PM. Our first impression of the room was it was small, nothing fancy. At 11:30 PM we pulled the sheets down to go to bed and was thoroughly disgusted. Mice droppings were found covering the pillows, bed sheets, and all along the head board. When we turned one of the pillows over, we discovered mice urine covering the pillow and pillow case. Upon further review of the room, under the bed we discovered white mold growing. The lounge chair in the room had a broken right arm that was so loose, it's a wonder it didn't break when we leaned against it. With the conditions of this room, it's obvious no one had cleaned it in a very long time. Our visit was further disappointing when we contacted the front desk. Their only offer was a smoking room, or a room with double beds. We are not smokers and do not want our baby exposed to the carcinogenic residue left over from previous visitors. We had a king size bed and were being asked to downgrade to a double bed when the situation was obviously a result of the hotel's lack of cleanliness and concern of the health of its guests. Needless to say, we immediately checked out and ended up missing the event in town that was the purpose of our trip. Neither my husband or I have ever had such a disappointing stay in a hotel.
     
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Posted by Inat on 2010-01-16:
hotels are disgusting and you get what you pay for. Higher end hotels can be gross too but chances are better that you'll get a clean room
Posted by Anonymous on 2010-01-16:
Was it worth missing your event to not sleep in separate beds for a night?
Posted by Inat on 2010-01-16:
should have just pretended to be Lucy and Dezi and had fun with it..
Posted by Venice09 on 2010-01-16:
I like the Lucy and Desi idea!.. that would be my thinking, too. But maybe having a baby along made them just want to leave. The place does sound nasty.
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Not Worthy of Ramada Name
Posted by Shags on 01/02/2010
FORT LAUDERDALE, FLORIDA -- Just a dirty and worn hotel. Restaurant was not clean, food is inexpensive and we learned why that's so!
Half the elevators didn't work. Halls and room were seedy, lighting poor, and on top of all this they overcharged me--more than their emailed confirm called for. Had to threaten action if they ignored the agreed price--but it seems like the rules changed, depending upon who was on duty at the front desk.
The only good thing: if you're going on a cruise and want to leave your car in their parking lot for the duration, they don't mind and the parking is free. That worked fine for us: but if you'll be doing so, try to park in the front where the lighting is good!
In short: a disgrace to the Ramada brand. Never again.

     
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Posted by Ben There on 2010-01-02:
Ramada's are normally gross in my opinion. A quick look at trip advisor could have warned you beforehand. Of the 136 reviews, only 4 people gave it an "excellent"... http://www.tripadvisor.com/Hotel_Review-g34227-d141952-Reviews-Fort_Lauderdale_Ramada_Plaza_Hotel_Resort-Fort_Lauderdale_Florida.html
Posted by Anonymous on 2010-01-02:
OP, I hope you had a great cruise. The La Quinta there is a nice place to stay, and offers free breakfast and free parking as well.

Posted by Hugh_Jorgen on 2010-01-02:
The Ramada name hasn't meant that much for a long time.
Posted by trp2hevn on 2010-01-02:
Was your trip part of one of those timeshare packages?
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Bad experience
Posted by Msmmay on 12/11/2009
TITUSVILLE, FLORIDA -- My Uncle booked 2 rooms with a corporate rate. There was a dispute about his card, so I put the rooms on my card when we checked in. The 11-7 person, Neil, called my room at 11:30 pm, demanding that we come to the front desk. When we got there and tried to explain to him, he asked for a credit card. he did not want us staying in a room without paying. I gave it to him and told him he already had a copy of it. He checked and said have a nice night! Room was dirty and had cock roaches, my Dad's room had fleas. When I complained to Manager Vickie, she was very animated and said she would give us a "better break" on the bill. Well, no break and she said that "her boss" would not let her but she had a meeting the next night. I called her again and she would not agree to a discount.
     
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Rip Off
Posted by TomP on 08/13/2009
CALHOUN, GEORGIA -- Placed a reservation with Ramada Limited located in Calhoun, GA. on the Internet. I cancelled my reservation four days before due to arrive 8/8/09. The thieving foreigners still debited my credit card for the full rate. When I contacted them they refused to credit back my account and were rude and very unprofessional. Now I have to get my bank and attorney involved. I recommend the Ramada Limited in Calhoun, GA to anyone who wants to be cheated.
     
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Posted by Anonymous on 2009-08-13:
Did you book a non-refundable rate? If you did your stuck.
Posted by Anonymous on 2009-08-13:
Sounds like it was non-refundable.
Posted by Ben There on 2009-08-13:
Sounds like you are racist.
Posted by Anonymous on 2009-08-13:
Actually Ben, I believe he would be a xenophobe, in as much as the 'foreigners' could be white europeans. Of course, if you read between the lines, he's probably both.
Posted by PepperElf on 2009-08-13:
ken thank you... i was trying to figure out what word to use for that...
Posted by Anonymous on 2009-08-13:
We live to serve, Pepper. You are very welcome.
Posted by PepperElf on 2009-08-13:
=)
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