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Ramada - Page 3

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1.2 out of 5, based on 6 ratings and
44 reviews & complaints.
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POOR CUSTOMER SERVICE / RACIST REMARKS
Posted by on
Rating: 1/51
LAKE PLACID, FLORIDA -- Poor customer service front desk.
     
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jonthethird on 2012-03-05:
More information would be helpful
vague cat is vague on 2012-03-06:
what was poor about the service?
Ivan on 2012-03-16:
No, the letter writer is commiserating with the counter. "oh, you poor customer service front desk."
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Think Twice Before Staying at the Ramada Orlando Celebration
Posted by on
IRLO BRONSON HIGHWAY, FLORIDA -- We were looking forward to a nice Valentine's Weekend (as a Group) at the Ramada Orlando Celebration in Kissimmee, FL. It was extremely cold during this time of year. Our room's heating system (the one that sits on the floor and does not have a thermostat on the wall) was turned on to 74 degrees. After about 20 minutes, the room was still cold. We turned the heat up a little higher, still no heat. After one hour we called the front desk and they sent a maintenance person to repair it. After 10 minutes he determined that it was not repairable and called the front desk and only spoke in his foreign language. Then he called my husband to the phone to speak with the representative They offered us another room (by this time it is 1:00 a. m.). When we asked them if the heat worked in that room, he stated "he could not guarantee heat worked". It was 36 degrees! In the bathroom, the ceiling had mold from a roof leak that streaked down the wall. The tile on the floor of the walk-in shower was black in several spots and needed Tilex/Bleach. We didn't take off our shoes. No comforter was on the bed, only sheets and a thin blanket drapped at the foot. We had to leave the hotel at 1:30 A.M. to find another one. They gave us a refund but continued to place a $50 hold on our credit card for 10 days. No apologies. Nothing. Do not believe what is on the internet-their website does not offer a Feedback page either. Our friends (in the same group that came that weekend) did not have heat either. Worst experience ever. They also charged them $50 to upgrade to a King Sized Bed!
     
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The Hurricane on 2010-02-16:
The $50 hold on your card isn't the hotel, it's your bank. It's called an Authorization Hold.

Other than that, you did the smart thing by leaving and it's good that you got your money back.
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Ramada Inn Scam
Posted by on
SAN MARCOS, CALIFORNIA -- My husband and I were driving around pricing hotels. When we arrived at the Ramada Inn my husband told the lady at the desk that we had a dog but we didn't have much cash on us. She told him that she wouldn't charge us for the dog so it would be cheaper. We thought that was a good deal so I went in the office to pay. She took my ID and Debit card before she told me that she was going to charge me for the dog after all. I told her no thanks that we will take our business else where. She said that was fine and that while she was handing back my debit card she told me that she hadn't charged anything to my card. WELL when I got my bank statement that had been a lie. I called and talked to the manager and he said that he would give me my money back. He didn't... it slipped his mind. over and over again. Finally 7 months later I went to my bank for help and he told them that I stayed there. I took proof showing that I didn't stay there and the bank told him that they wear going to call the federal business burro if he didn't put my money back in my account. Finally almost 8 months later I got it back. VERY DISAPOINTED IN THEIR BUSINESS STYLE.
Company Response 02/15/2010:
We have no idea who you are. We respond to all complaints. No one ever contacted us about this problem or any banks contacted us directly. Can you provide some proof this happened? Like names, dates, bank information? Very strange. Thanks.
     
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Alain on 2010-02-13:
You might want to report this to the California Department of Consumer Affairs (dca.ca.gov) and your local Better Business Bureau if you haven't done so yet.
saj80 on 2010-02-13:
It's bureau, not burro. It was nice that a bank employee contacted the hotel for you, as it obviously carried more weight then you contacting them, but if the hotel had refused to refund the charges, there is nothing else the bank could have done, as you had surpassed your 90 day claim on unauthorized transactions.
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Where the mice sleep
Posted by on
FREDERICKSBURG, VIRGINIA -- My husband and one year old baby checked into this hotel at 9:00 PM. Our first impression of the room was it was small, nothing fancy. At 11:30 PM we pulled the sheets down to go to bed and was thoroughly disgusted. Mice droppings were found covering the pillows, bed sheets, and all along the head board. When we turned one of the pillows over, we discovered mice urine covering the pillow and pillow case. Upon further review of the room, under the bed we discovered white mold growing. The lounge chair in the room had a broken right arm that was so loose, it's a wonder it didn't break when we leaned against it. With the conditions of this room, it's obvious no one had cleaned it in a very long time. Our visit was further disappointing when we contacted the front desk. Their only offer was a smoking room, or a room with double beds. We are not smokers and do not want our baby exposed to the carcinogenic residue left over from previous visitors. We had a king size bed and were being asked to downgrade to a double bed when the situation was obviously a result of the hotel's lack of cleanliness and concern of the health of its guests. Needless to say, we immediately checked out and ended up missing the event in town that was the purpose of our trip. Neither my husband or I have ever had such a disappointing stay in a hotel.
     
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Inat on 2010-01-16:
hotels are disgusting and you get what you pay for. Higher end hotels can be gross too but chances are better than you'll get a clean room
Anonymous on 2010-01-16:
Was it worth missing your event to not sleep in separate beds for a night?
Inat on 2010-01-16:
should have just pretended to be Lucy and Dezi and had fun with it..
Venice09 on 2010-01-16:
I like the Lucy and Desi idea!.. that would be my thinking, too. But maybe having a baby along made them just want to leave. The place does sound nasty.
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Not Worthy of Ramada Name
Posted by on
FORT LAUDERDALE, FLORIDA -- Just a dirty and worn hotel. Restaurant was not clean, food is inexpensive and we learned why that's so!
Half the elevators didn't work. Halls and room were seedy, lighting poor, and on top of all this they overcharged me--more than their emailed confirm called for. Had to threaten action if they ignored the agreed price--but it seems like the rules changed, depending upon who was on duty at the front desk.
The only good thing: if you're going on a cruise and want to leave your car in their parking lot for the duration, they don't mind and the parking is free. That worked fine for us: but if you'll be doing so, try to park in the front where the lighting is good!
In short: a disgrace to the Ramada brand. Never again.
     
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Ben There on 2010-01-02:
Ramada's are normally gross in my opinion. A quick look at trip advisor could have warned you beforehand. Of the 136 reviews, only 4 people gave it an "excellent"... http://www.tripadvisor.com/Hotel_Review-g34227-d141952-Reviews-Fort_Lauderdale_Ramada_Plaza_Hotel_Resort-Fort_Lauderdale_Florida.html
Anonymous on 2010-01-02:
OP, I hope you had a great cruise. The La Quinta there is a nice place to stay, and offers free breakfast and free parking as well.

Hugh_Jorgen on 2010-01-02:
The Ramada name hasn't meant that much for a long time.
trp2hevn on 2010-01-02:
Was your trip part of one of those timeshare packages?
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Bad experience
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TITUSVILLE, FLORIDA -- My Uncle booked 2 rooms with a corporate rate. There was a dispute about his card, so I put the rooms on my card when we checked in. The 11-7 person, Neil, called my room at 11:30 pm, demanding that we come to the front desk. When we got there and tried to explain to him, he asked for a credit card. he did not want us staying in a room without paying. I gave it to him and told him he already had a copy of it. He checked and said have a nice night! Room was dirty and had cock roaches, my Dad's room had fleas. When I complained to Manager Vickie, she was very animated and said she would give us a "better break" on the bill. Well, no break and she said that "her boss" would not let her but she had a meeting the next night. I called her again and she would not agree to a discount.
     
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Refused to honor my confirmed reservation room rate
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RUIDOSO DOWNS, NEW MEXICO -- On Sat July 4th I checked in to the Ramada in Ruidoso Downs. I had a confirmed reservation and a price of $103. At check-in the person on the desk, whom I assume was owner or manager became very upset at my rate, asking me how I got that price etc. However, he checked me in. At checkout next day I was presented with an invoice for $172. plus tax and told my rate would not be honored and that I should take it up with my travel agent or whoever gave me the reservation. Is this how Ramada treats customers? I thought a confirmed reservation and price was just that, confirmed. Is this corporate America at work today?
     
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Soaring Consumer on 2009-07-05:
They are obligated to honoring the rate that was agreed to, and you are owed a refund for the difference you were forced to pay. Sounds like you booked a franchise that didn't want to honor a good rate because it wouldn't be as profitable for them.

Contact the Wyndham corporate office at 973-753-6000. They will set the matter straight.
Anonymous on 2009-07-05:
Fight it. They're obviously in the wrong.
Anonymous on 2009-07-05:
How'd ya do at the track?
JDSmith on 2009-07-06:

How did you book the room? If it was the hotel's website then you definitely have an issue to address with the hotel chain.

If that rate was provided by a 3rd party travel agent or website, then the hotel may not be at fault, and in fact your issue would be with the entity that provided that reservation.
sweber25 on 2009-07-10:
Your best course of action is to present your original confirmation and dispute your charges with the credit card company as the wrong amount charged.
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OMG
Posted by on
EAST ORANGE, NEW JERSEY -- My husband and I stayed at the Ramada Hotel that was recently built about 2-3years ago in East Orange, NJ. When we arrived it was early in the morning around 1-1:30 am, after waking up I felt my phone vibrating in the bed I started pulling the sheets down to find the phone however I found that there were bed bugs in the bed. I seen to on top of the sheets and when I pulled all the sheets off including the fitted sheet I noticed more and black spots in the crease of the mattress there was in a bed bug between the wall and the carpet! I immediately called the front desk and the service desk clerk came and I showed him the bugs and the bugs that were in the mattress, he removed the bugs and threw them in the trash and offered to put us in another room we said no way if they are in this room they must be in other rooms.

He than offered to give us have of our money back we agreed because we thought everything was fine well the next day when I woke up I had bite marks on my arm, back leg and side of my breast. I immediately contacted my doctor who instructed me to go the emergency room to be seen, I than received a bill from the hospital and I submitted it to the Ramada to pay the bill and I am awaiting a response...
     
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Anonymous on 2009-04-13:
Are you saying that after the employee left you got back in the bed? I guess you know now that you shouldn't have. Those bed bugs don't get eliminated in that manner. Sorry you experienced the ordeal.
Anonymous on 2009-04-13:
Bedbugs rank pretty high on the 'ick' scale. This place sounds like it has a pretty heavy infestation. Unfortunately, a few of them likely hitched a ride in your luggage and took up residence in your home.
old fart on 2009-04-13:
How did you find the B-bug between the wall and the carpet?
I'm not disputing the idea that they were bedbugs but I am curious how you decided to look there...
A thorough crack and crevice treatment including the mattress ticking, bedframe and furniture is the only way to eliminate the infestation...
You'd have made a good pest control inspector!!
Anonymous on 2009-04-13:
Camping is sounding better all the time. I don't mind it as much when the bugs are the outdoor type, where they belong. Paying to sleep in a bug invested bed, now that's just wrong. bj, I hope you didn't bring any home with you as doc suggested could happen. In any event, I hope you get Ramada to flip the medical bill. Thanks for the post.

of, if there is a bedbug infestation, is between the bed and wall the best place to check before getting under the covers?
old fart on 2009-04-13:
KIA... actually there isn't a best place.. Bedbugs can be anywhere but usually the mattress ticking is the first place I or any other pest control inspector would look..

Blood spots on the sheets or mattress are another give-away...Look for little reddish brown flecks on the mattress. that displays excrement left by the blood suckers..
Anonymous on 2009-04-13:
Thanks, of. If there was blood on the sheets, I probably wouldn't be staying anyway. I have never actually done a visual of the mattress though. It all gives me the creeps. I think I'll invest in one of those sacks you take to hotels to sleep in so you won't be contaminated by anything. (I laughed when my friend, who travels a lot, bought one. Now I know why they bought it.)
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Quality of Room
Posted by on
WILMINGTON, NORTH CAROLINA -- I just have to express my dissatisfaction with the room we were in this weekend. When we got there,the room was musty. We went to a nearby store to purchase air fresheners and a candle ( thinking the room had not been used in a while). When we got back from the wedding rehearsal dinner, the pillowcases and comforter was slightly damp. We just thought the air conditioner was acting up. We went to bed because we were tired and it was late.

My husband woke up about 3 am saying he had trouble breathing and we turned the air conditioner off until morning.

When we got up, the room smelled horrible and everything was damp, ( including our clothes that we hanging up to wear to the wedding.) The front desk person changed our room, but still charged us for that night, even though the hallway was smelly too.

WE have both developed a cough and were miserable the next day. The room they moved us to wasn't much better.

I am not writing this to be vindictive, but to earn people who have health problems. This is a safety issue. I have talked to the manager there, but I doubt if anything will be done. Maybe even changing the air filters more often may help.
     
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Anonymous on 2008-08-07:
Hope you did not pick up some strange mold or something. Sounds like the air conditioner was not removing the moisture like it was supposed to be doing. It was probably pumping more into the room than it was removing.
seriously? on 2008-08-07:
"The front desk person changed our room, but still charged us for that night, even though the hallway was smelly too." ? I don't get this... And you used the room, why would you not be charged?
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Ramada Inn Harasses Their Hotel Quests
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ORLANDO -- The Ramada Inn International Lakefront on International drive is Orlando - treats their hotel quests horribly!! Do not go there! They advertise complimentary breakfast - until 10AM. When my husband and I went down to the cafe, to eat, about 9:20AM; a cleaning woman harassed us and forced us to leave speaking in "broken English", she would not allow us to eat a bagel in peace and went to this manager- named [snip] to complain about us. She sided with her employee (without listening to what we were told about the complimentary breakfast) and called the police on us too to make us leave the hotel at once!!!!!!!!
     
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bargod on 2008-06-10:
My spidersense tells me there's more to the story here.
cherpep on 2008-06-10:
Oh, I don't know. It sounds perfectly reasonable - I would call the police too if I saw a couple of people trying to eat bagels.
Anonymous on 2008-06-10:
so what happened? Did the cops make you leave? Did they side with the hotel? Did they eat donuts while they were there? details!!
old fart on 2008-06-10:
Maybe the manager saw the couple trying to jimmy the Lox on them
cherpep on 2008-06-10:
OF, if someone in my family heard that, they would Shout "Lame joke Tuesday!".
old fart on 2008-06-10:
There was NO WAY I could resist.... the topic just cried out for it...
Principissa on 2008-06-10:
They called the cops over a bagel! I hope the family of the store owner that got robbed reads this post so they know whom to blame. If the sign says 10:00 A.M. they shouldn't ask people to leave at 9:30. They had 40 minutes to eat their food. They could have waited to clean up. Calling the cops over a freakin bagel. What a waste of tax payer dollars.
But anyway, did the cops make you leave? What did they tell you? Did they enforce what the hotel said?
samtheman on 2008-06-10:
I agree with bargod. There seems to be something missing from the story. If the complimentary breakfast is until 10 AM why would the manager, who should be familiar with hotel policy, call the police on them because they were eating breakfast at 9:20?
jenjenn on 2008-06-10:
SoCalSteve...nice! :)
TGT101 on 2008-06-10:
did the hotel have a restaurant that was different than the complimentary breakfast area and you went to the restaurant?
madconsumer on 2008-06-10:
where's paul harvey? I want the rest of the story. police are not called over a bagel.
Crown Jules on 2008-06-10:
You read my mind, TGT. I, too, wonder if the hotel had different areas for a full-service meal and for a complimentary continental breakfast. If so, the restaurant/cafe may not open until lunchtime and in most places 9:30 a.m. is too early for lunch.
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