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Ramada Consumer Reviews - Page 4

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Refused to Honor My Confirmed Reservation Room Rate
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RUIDOSO DOWNS, NEW MEXICO -- On Sat July 4th I checked in to the Ramada in Ruidoso Downs. I had a confirmed reservation and a price of $103. At check-in the person on the desk, whom I assume was owner or manager became very upset at my rate, asking me how I got that price etc. However, he checked me in. At checkout next day I was presented with an invoice for $172 plus tax and told my rate would not be honored and that I should take it up with my travel agent or whoever gave me the reservation. Is this how Ramada treats customers? I thought a confirmed reservation and price was just that, confirmed. Is this corporate America at work today?

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OMG
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EAST ORANGE, NEW JERSEY -- My husband and I stayed at the Ramada Hotel that was recently built about 2-3 years ago in East Orange, NJ. When we arrived it was early in the morning around 1-1:30 am. After waking up I felt my phone vibrating in the bed I started pulling the sheets down to find the phone however I found that there were bed bugs in the bed. I seen two on top of the sheets and when I pulled all the sheets off including the fitted sheet I noticed more and black spots in the crease of the mattress, there was in a bed bug between the wall and the carpet!

I immediately called the front desk and the service desk clerk came and I showed him the bugs and the bugs that were in the mattress. He removed the bugs and threw them in the trash and offered to put us in another room. We said "No way. If they are in this room, they must be in other rooms." He then offered to give us half of our money back.

We agreed because we thought everything was fine. Well the next day when I woke up I had bite marks on my arm, back leg and side of my breast. I immediately contacted my doctor who instructed me to go the emergency room to be seen. I then received a bill from the hospital and I submitted it to the Ramada to pay the bill and I am awaiting a response.

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Quality of Room
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WILMINGTON, NORTH CAROLINA -- I just have to express my dissatisfaction with the room we were in this weekend. When we got there, the room was musty. We went to a nearby store to purchase air fresheners and a candle (thinking the room had not been used in a while). When we got back from the wedding rehearsal dinner, the pillowcases and comforter was slightly damp. We just thought the air conditioner was acting up. We went to bed because we were tired and it was late.

My husband woke up about 3 am saying he had trouble breathing and we turned the air conditioner off until morning. When we got up, the room smelled horrible and everything was damp, ( including our clothes that we hanging up to wear to the wedding). The front desk person changed our room, but still charged us for that night, even though the hallway was smelly too.

We have both developed a cough and were miserable the next day. The room they moved us to wasn't much better. I am not writing this to be vindictive, but to warn people who have health problems. This is a safety issue. I have talked to the manager there, but I doubt if anything will be done. Maybe even changing the air filters more often may help.

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Ramada Inn Harasses Their Hotel Quests
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ORLANDO -- The Ramada Inn International Lakefront on International Drive in Orlando treats their hotel quests horribly!! Do not go there! They advertise complimentary breakfast - until 10 AM. When my husband and I went down to the cafe to eat, about 9:20 AM, a cleaning woman harassed us and forced us to leave, speaking in "broken English". She would not allow us to eat a bagel in peace and went to this manager named ** to complain about us. She sided with her employee (without listening to what we were told about the complimentary breakfast) and called the police on us too to make us leave the hotel at once!!!

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Stay Away! Terrible Customer Service and Poor Amenities
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HOLLYWOOD, CALIFORNIA -- How many things can go wrong in one week stay at the Ramada Inn at 1160 N. Vermont Ave, Hollywood? Well, my husband and I stayed for 6 nights and we found numerous issues with this hotel. First, the A/C was ROARING loud when we turned it on and that meant a terrible night of sleep. Second, the so called 'free' internet worked only for 10 minutes and then the connection went dead. Third, the water heater broke at night and they didn't fix it until midnight. Since I had to wake up early the next morning, I didn't have a choice but to wait for the next morning to shower. But the absolute worst was when they had salsa nights on Fridays and Saturdays.

The music was so loud that we could hear the music from the basement to our 2nd floor room. When I called the front desk to ask them to turn down the volume, he said that they couldn't do anything about it even though it was a event they hosted. The only thing they could do was to refund our one night's stay and we could check out to find a different hotel. They had no common courtesy to their own guests and really didn't care whether their guests are satisfied. Obviously they didn't think any of these issues are problems. Talking about losing customers forever! My advice? DON'T THINK ABOUT STAYING THERE. You deserve to be treated better.

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Bathroom Filthy
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FT. LAUDERDALE, CONNECTICUT -- I want everyone that Ramada will never get my money again. This happened years ago and I see nothing has changed! We checked and went to our room. When one of us went in the bathroom to take a shower she came out and got us and asked us to look in the tub and tell her she was not seeing things! It was so filthy that we took pictures of it. We called housekeeping and told them to come up and clean the bathroom, no was around to clean. We went through the same thing as everyone did! So Ramada will never get my money!!! Customer Service is not there, I went back and forth for months, Nothing!

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Dirty Room
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BRAINERD, MINNESOTA -- I stayed at the ramada in Brainerd, Minnesota during the time the national hot rod event was held, specifically, august 13,2006. Our, myself and my guest, thought we were lucky to get the only room available that day within 20 miles of Brainerd, but after checking in and looking over the room, to our surprise this so called premium hotel room had:

  • pubic and other hair on the toilet and surrounding bathroom floor

  • walking on the carpet left my white socks with a filthy black stain

  • upon lifting of the bedspread which had a large yellow urine looking stain on it, there was 2 small silver fish carcasses lying on the top of the bed sheet

We did stay the night, because we were informed it was their last available room, after shaking off the bug parts and carefully checking the bed and surrounding area for more bugs, none found, just dirt and dust!!! Checking out the next morning I complained to the guest service manager who said we should have called her the night before. But she wasn't working then, just the desk clerk who informed us that it was their last available room.

The GSM told us in the morning that there were numerous empty rooms because of cancellations due to rain. Not at all what they said at 17:45 cst, the time we checked in. All that the GSM had to offer was her apology, no discount, no refund, no next stay free, just "I'm sorry." We will never stay at a Ramada again.

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Not Fit for a Dog
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I recently stayed at the Ramada in Etobicoke, Ontario, Canada. I paid $169.00 for one night and what I received was a room at the very back of the property where the staff enters. The parking lot was overgrown with weeds and I was not feeling secure leaving my car there overnight. As for the room, well it was dark, dingy and dirty. The toilet was stained and the bathtub tiles were disgusting. The bed covers were dirty and I wouldn't even sleep in the bed. I slept in a chair. The carpeting appeared to not have been cleaned in years. They really have some nerve charging that price for such a deplorable room. I will never go back to ANY Ramada hotel again.

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Windshield Damage
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ST. AUGUSTINE, FLORIDA -- I stayed at the Ramada Historic in St. Augustine, Florida last weekend. I parked my rental car in their lot & when I awoke Sunday morning I found the front windshield smashed. Someone dropped something really heavy from the side of the motel. It destroyed the entire windshield. I reported it to the St. Augustine Police. The manager at the Ramada seemed to think it was my fault & no one at Enterprise Car Rental wanted to report it. I believe this was a deliberate attack on a tourist & needs to be investigated. I have copies of the Police report & the Enterprise Car Rental vehicle report.

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POOR CUSTOMER SERVICE / RACIST REMARKS
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAKE PLACID, FLORIDA -- Poor customer service front desk.

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Ramada Rating:
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1.7 out of 5, based on 7 ratings and
45 reviews & complaints.
Contact Information:
Ramada
1 Sylvan Way
Parsippany, NJ 07054
212-413-1834 (ph)
605-229-8932 (fax)
www.ramada.com
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