Wells Fargo Credit Card
Had house under construction, went to Raymour and Flanigan to purchase new bed, mattress and chairs. They put it on a "1010" meaning not sure of delivery date. I had Amex gift cards to pay for my purchase, ... read full review
Bad Business Ethic and Rude Managers
STATEN ISLAND, NEW YORK -- My mother purchased a twin mattress from the Richmond Avenue Staten Island location of the store. The sales person was very helpful (or course he was, we were there to spend money) and eventually my ... read full review4 Replies - Latest reply on 08/11/2009
I went to a Raymour & Flanigan store to simply shop. (Get prices, see what I might be interested in for future purchase) I explained that I was considering moving to a Sr. Apt and would have to downsize my furniture. I asked for a list of the items of interest and was told I could have a computer printout. I initialed the print out and accepted it as a quote, once again I stressed to the salesperson that it would be in the future if at all. When I got home and read the list, I noticed it said thank you for your purchase and all sales final. There was $7500 on the order! I called and was told it was just how their computers worked. One week later I had a voice message asking me how my move went and received a statement in the mail the same day stating that my furniture was on layaway and I owed $25. What started out as a simple research on my part has turned into a nightmare. Calling once again I was told this is just how there computers work. I will never feel comfortable going into Raymour & Flanigan again for any reason whatsoever.1 Replies - Latest reply on 08/08/2009Add reply
BROOKLYN, NEW YORK -- I don't have the furniture yet but BUYER BEWARE these folks will scam you into a Wells Fargo Credit Account. They refused my Visa card and told me to get the sales price I would have to finance through Wells Fargo. Now I get the store charge in the mail. Nice! Wonder how far my FICO score has been knocked down by the extra credit!
1 Replies - Latest reply on 04/20/2010Add reply
Also really difficult to get in touch with Wells Fargo.... the dead end automated phone loop...
SAVE YOURSELF!!!!! GO SOMEWHERE ELSE!!!!!!
I will never, ever buy so much as a throw pillow at this scam joint again!!!!!!
DEPTFORD, NEW JERSEY -- i walked in and was attacked by a salesperson. proceeded to buy 7200.00 worth of furniture. was told there would be no payments, no interest till 2007. LIE. bedroom furniture delivered 3 weeks late. 2 mattress sets i ordered broke. charged for 1 set i never ordered. have 3 different bills with 3 different amounts due. kitchen table delivered damaged. daily calls to store in deptford and warehouse. shuffled from manager to manager. and on top of all that i got a bill that i had to start making payments on furniture that was damaged. LIARS! eveyone i talked to had a different story. had to write to credit card company, B.B.B., had to get a lawyer. they even bad mouthed each other. the resolution: they came and took the furniture back ( which i wanted ). now i'm waiting for them to clear the credit card. had to date and document everything lucky i did. but it's still pending from the B.B.B. which has raymour and flanigan's listed as unsatifactory in their business dealings. it was a nightmare that lasted almost 2 months. now i have no furniture in my house . threw everything out because i thought i had found such a nice store to shop in. WRONG. the one thing i hate most in this world are LIARS.Add reply
Scam artists. Bait and switch
NEW YORK, NEW YORK -- Scam artists. My wife and I bought a sectional sofa from the store located at 133 E14th Street, Manhattan NY 10003. It was $2050 which included $100 delivery surcharge. I wanted to finance it and Marc ... read full review5 Replies - Latest reply on 08/31/2010
Big Problems All Around
WEST HARTFORD, CONNECTICUT -- My husband and I have ordered a large amount of furniture from here recently. We ordered a leather sofa, loveseat, chair, ottoman, 6 seat dining table, office desk, hutch, two book shelves, and hall tree. ... read full review1 Replies - Latest reply on 03/01/2008
Purchase From Hell
PHILADELPHIA, PENNSYLVANIA -- Re: A purchase from hell:
Raymour & Flanigan,
Franklin Mills Store
On Sept. 7, 2008 I purchased a Shelburne king size ... read full review
Do Not Buy Mattress From Them
We purchased a mattress from them - $1700. We bought the memory foam - Raymour and Flanigan brand - "Pisces" was the name of the mattress. Purchased it 6/2006 and delivered in 8/2006- Within a matter ... read full review5 Replies - Latest reply on 12/27/2008
AMHERST, NEW YORK -- Raymour & Flannigan Reviews - Where the customer is always WRONG, the prices are HIGH and delivery in 4-20 WEEKS
5 Replies - Latest reply on 12/30/2007Add reply
I purchased $9,000 of furniture from Raymour & Flannigan (Amherst, NY). Customer service was OK, until they got my money. From there service was terrible. They delivered a damaged dining room table FOUR times. The delivered a non-matching ottoman, apologized and said they would replace in 4-6 weeks. I called 6 weeks later and they hadn't even ordered yet. 20 weeks later, still no ottoman. Customer service and sales people, not apologetic (must be a common occurrence).
My advice...GO ELSEWHERE unless you like high prices, later/no delivery and horrible customer service.
Horrible Place to Buy Furniture
NEWINGTON, CONNECTICUT -- I was warned, but I did not heed and now I regret it! The problems started as soon as we walked in the door and the sales lady wanted to show us everything (as long as it was top of the line). Had to ... read full review2 Replies - Latest reply on 08/25/2005
Purchased two office chairs two months ago. One arrived broken and I'm still waiting for a new one. They told me the part is in China and there is nothing they could do about it.
2 Replies - Latest reply on 04/29/2013Add reply
They took my money fast and now they are playing me.
Very bad customer service.
STATEN ISLAND, NEW YORK -- We purchased a dining room table, six chairs, a China cabinet, and table pad, in August 2011. In January 2012, only five months later, two of our chair cushions started to sink. The technician from Raymour ... read full review
Be Very Careful
NEWINGTON, CONNECTICUT -- I was shopping for 3 bedroom sets for my children. I have looked at Pottery Barn, Macy's and R & F. I was very clear and told my sales man I was comparing quality and how much do I get for my $, that ... read full review11 Replies - Latest reply on 12/27/2010
Do not stand behind their products
LANGHORNE PA, PENNSYLVANIA -- My recliner is just over one year & I noticed when someone sat on it that the bottom of the back went down in proportion to the front. After turning it over I saw that there was one piece that was missing. ... read full review