I purchased a bedroom set about a year and a half ago and I recently moved. when I did I put a large nick in my headboard. I had no idea what to do so I called the store to see what they would charge to fix it. They said "nothing" and that they would send someone over to repair it right away. I thought that was great seeing as though I never purchased the extended service plan. 1 Replies - Latest reply on 10/06/2009Add reply
I went to a Raymour & Flanigan store to simply shop. (Get prices, see what I might be interested in for future purchase) I explained that I was considering moving to a Sr. Apt and would have to downsize my furniture. I asked for a list of the items of interest and was told I could have a computer printout. I initialed the print out and accepted it as a quote, once again I stressed to the salesperson that it would be in the future if at all. When I got home and read the list, I noticed it said thank you for your purchase and all sales final. There was $7500 on the order! I called and was told it was just how their computers worked. One week later I had a voice message asking me how my move went and received a statement in the mail the same day stating that my furniture was on layaway and I owed $25. What started out as a simple research on my part has turned into a nightmare. Calling once again I was told this is just how there computers work. I will never feel comfortable going into Raymour & Flanigan again for any reason whatsoever.1 Replies - Latest reply on 08/08/2009Add reply
I purchased furniture 2 years ago and it all started to break at the same time I have been calling to get a repair man here but its a 2 month wait .. Then they send an incompetent man here who's like 90 to move and look at the furniture's. Its still not repaired and I would never buy or recommend them Add reply
NEW YORK AREA, NEW YORK -- Bought a media console for a new wide screen TV the unit was delivered half wrapped in plastic with the doors off. delivery man put doors on poorly which I noticed after they left. Thought I could make a small adjustment but I had to re-drill new holes for the hinges because the doors were severely misaligned. Did not want to leave TV on floor for weeks so I repaired it myself. Poor quality for the money. Made in Mexico and certainly not for the discriminating buyer. Have a co-worker who is having a bad time with customer service. I know my piece was a floor model because I remember the same exact stain mark on the front veneer panel. Won't shop there again. Poor quality.
Would expect this from a discount furniture store which they are not!
Bad Business Ethic and Rude Managers
STATEN ISLAND, NEW YORK -- My mother purchased a twin mattress from the Richmond Avenue Staten Island location of the store. The sales person was very helpful (or course he was, we were there to spend money) and eventually my ... read full review4 Replies - Latest reply on 08/11/2009
Purchase From Hell
PHILADELPHIA, PENNSYLVANIA -- Re: A purchase from hell:
Raymour & Flanigan,
Franklin Mills Store
On Sept. 7, 2008 I purchased a Shelburne king size ... read full review
Do Not Buy Mattress From Them
We purchased a mattress from them - $1700. We bought the memory foam - Raymour and Flanigan brand - "Pisces" was the name of the mattress. Purchased it 6/2006 and delivered in 8/2006- Within a matter ... read full review5 Replies - Latest reply on 12/27/2008
Extremely Bad Service
NEW YORK, NEW YORK -- My sister ordered a table on-line because she could not travel to a store. After delivery, the table came in damaged and was of very poor quality. After calling the Customer Service line, she was advised ... read full review1 Replies - Latest reply on 04/22/2008
Big Problems All Around
WEST HARTFORD, CONNECTICUT -- My husband and I have ordered a large amount of furniture from here recently. We ordered a leather sofa, loveseat, chair, ottoman, 6 seat dining table, office desk, hutch, two book shelves, and hall tree. ... read full review1 Replies - Latest reply on 03/01/2008
AMHERST, NEW YORK -- Raymour & Flannigan Reviews - Where the customer is always WRONG, the prices are HIGH and delivery in 4-20 WEEKS
5 Replies - Latest reply on 12/30/2007Add reply
I purchased $9,000 of furniture from Raymour & Flannigan (Amherst, NY). Customer service was OK, until they got my money. From there service was terrible. They delivered a damaged dining room table FOUR times. The delivered a non-matching ottoman, apologized and said they would replace in 4-6 weeks. I called 6 weeks later and they hadn't even ordered yet. 20 weeks later, still no ottoman. Customer service and sales people, not apologetic (must be a common occurrence).
My advice...GO ELSEWHERE unless you like high prices, later/no delivery and horrible customer service.
This is their scam because legally you have 3 days to cancel a contract in NYS. They deliver on the 3rd day so that you cannot return it. So buyer beware and be prepared to get screwed if the furniture doesn't match correctly or fit through the door.
3 Replies - Latest reply on 08/24/2007Add reply
Will not take a return.
Horrible Place to Buy Furniture
NEWINGTON, CONNECTICUT -- I was warned, but I did not heed and now I regret it! The problems started as soon as we walked in the door and the sales lady wanted to show us everything (as long as it was top of the line). Had to ... read full review2 Replies - Latest reply on 08/25/2005
DEPTFORD, NEW JERSEY -- i walked in and was attacked by a salesperson. proceeded to buy 7200.00 worth of furniture. was told there would be no payments, no interest till 2007. LIE. bedroom furniture delivered 3 weeks late. 2 mattress sets i ordered broke. charged for 1 set i never ordered. have 3 different bills with 3 different amounts due. kitchen table delivered damaged. daily calls to store in deptford and warehouse. shuffled from manager to manager. and on top of all that i got a bill that i had to start making payments on furniture that was damaged. LIARS! eveyone i talked to had a different story. had to write to credit card company, B.B.B., had to get a lawyer. they even bad mouthed each other. the resolution: they came and took the furniture back ( which i wanted ). now i'm waiting for them to clear the credit card. had to date and document everything lucky i did. but it's still pending from the B.B.B. which has raymour and flanigan's listed as unsatifactory in their business dealings. it was a nightmare that lasted almost 2 months. now i have no furniture in my house . threw everything out because i thought i had found such a nice store to shop in. WRONG. the one thing i hate most in this world are LIARS.Add reply