Raymour And Flanigan - Page 3

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1.8 out of 5, based on 12 ratings and
42 reviews & complaints.

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"preferred customer" credit scam - misleading
Posted by on
BROOKLYN, NEW YORK -- I don't have the furniture yet but BUYER BEWARE these folks will scam you into a Wells Fargo Credit Account. They refused my Visa card and told me to get the sales price I would have to finance through Wells Fargo. Now I get the store charge in the mail. Nice! Wonder how far my FICO score has been knocked down by the extra credit!

Also really difficult to get in touch with Wells Fargo.... the dead end automated phone loop...

SAVE YOURSELF!!!!! GO SOMEWHERE ELSE!!!!!!

I will never, ever buy so much as a throw pillow at this scam joint again!!!!!!
     
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Obsfucation on 04/20/2010:
They offered you a promotional rate if you used their financing. You didn't have to take it, but you wanted the lower price. Doesn't seem like a scam to me.
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Do not stand behind their products
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LANGHORNE PA, PENNSYLVANIA -- My recliner is just over one year & I noticed when someone sat on it that the bottom of the back went down in proportion to the front. After turning it over I saw that there was one piece that was missing. On the bottom of the wood part of the chair are 6 holes where this one is missing from. This part just snaps into the round plastic piece which allows the chair to spin.
After speaking to the manager of the Oxford Valley Store in Langhorne, Pa she told me that since I had the chair for over a year that it was out of warranty and would need to send a technician out to the house for $45.00 to fix it. I can pop the piece into the empty hole myself. The missing piece can't cost more than $2.00. Yet they will not send it to me.
She tells me that they would not know what part it is unless the tech. came out.
You mean to tell me that they do not have the spec's for this item so they can order the part after the tech. comes to the house? How do you think he will know what to order then? Maybe he has a crystal ball.
I have brought furniture from Raymour & Flanigan before. They had to come out and fix my couch. That tech ruined the fabric & they had to deliver me another one. That one had to be fixed also. The lounge chair that is a part of the set is sqeaking & I believe that the wood frame is cracking. My husband weight is 160 & I am 140 (not heavy enough to crack the furniture.
"Your number one with us". "Our customers are not dependent upon us we are dependent upon them". What a bunch of crap.
I have a bedroom set from Mealeys. It was ten years old when I needed some plastic pieces for the underneath part of the draws. Them mailed tham out to me along with extra ones no questions asked.
What a racket they have going on. Great for return customers!
Here is what really bothers me. The piece is large just a bit smaller than a golf ball. It had to be delivered to us that way because there is no way that we could have walked by it without seeing. The store manager thinks that I should have known this at the time of delivery. Who turns their furniture over? We don't. We may move it to vacuum but there is no reason to turn it over unless it needs to be repaired.
     
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Got a couch delivered with Fleas
Posted by on
Had a new couch delivered in the summer of 2009 and it came infested with fleas. It was delivered from the Queens, NY warehouse.
Their customer service would not pick up - I had to have people remove the couch and then rip all apart so no one else would take the couch.
They would not even give me a refund if I did not have the couch removed on my own.

My living conditions since August has been terrible. I can't seem to get rid of these fleas. It was a brand new apartment that I moved into that was totally clean.
They are a totally awful company, and everyone that I come into contact with I let them know what kind of furniture that they deliver.

     
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Slimjim on 03/16/2010:
Have you tried flea bombing the place? Having cats for years, occasionally I've run into flea infestation and the cans you can get at the grocery store always killed them off for me. I'm surprised you destroyed the couch. Why didn't you just get an exterminator to spray their flea treatment all over it, (and the rest of the place while there), and go after R&F for the costs?
Also, can you be sure the fleas weren't in the apartment already? Clean doesn't mean flea free. Get an exterminator now. They can rid the fleas within a day or two.
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Raymour & Flanigan False Promise And Bad Service And Bad Customer Service
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11757, NEW YORK -- I ordered a sectional sofa set and a king size bedroom set and the delivery set for 2nd jan wed between 12 and 4. We had an appointment with doctor for 4'o clock. So I called them to check if they can deliver it at least by 3.30, The answer was they don't know where there driver is at that time and once the order is complete they don't have control on the delivery, for that we have to call there warehouse!!! The real problem is something else. They delivered the furnitures but they said they forgot to bring the brackets to fix the mirror to the dresser and they promised to bring and fix the mirror next day morning!!!

I'm writing this 8 days after the delivery but nobody turned up. I have a 14 month old baby and thi big mirror they kept against the wall, and today its almost fell on him. So I called them to find out what's happening. I called the store which I bought this things which is on route 110, farmingdale in ny, a lady picked up, I told her the whole story. She put me in hold after 2 min she came back ond asked my ph# to pull my record from the file, which she should have done first time again put me on hold after2 min she asked me what's the problem really!!!! She kept me on hold without even understanding my issue!!! Then again on hold this time its for 5 minutes, came back and told me that they'll parcel the bracket to me and I have to fix it myself! I said no they promised me everything will be delivered and istalled in proper place. Then she put me on hold again after five minutes another lady came on line and asked me how can she help me!!!! I asked her back "do I have to explain everything to you again"???

Then went on like that but they din't solve my problem I' am still waiting for them to call me back which they promised to do... My advise is to not to go there, look at the way they treats me after spending $3500.00 There not a week ago. All I got is pieces of furnitures in my home which even may harm my son. I think everything is too expensive there than outside too. I will never shop from there again nor I will allow my friends and family to do so too.
     
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HKong on 01/09/2008:
Duh! Then keep your child away from the mirror.
Stefcia on 06/04/2008:
Maybe the reason the customer service representative was working on something else at the time that you called and instead of letting the phone ring continuously, she decided to answer it. Also, if a place tells you that your timeframe is between 12-4....then odds are that it will be between those hours...why schedule an appointment at 4 if that is the end of your timeframe? Have you ever worked in customer service previously....honestly, it doesn't seem like it. Also, why would you let your baby crawl and play near a mirror that is leaning against a wall?
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furniture delivery
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On 12/29/02 we purchased a queen mattress/box spring from Raymour and Flanigan Furniture, in Cherry Hill, NJ. We were promised a delivery date of 12/31/02 anywhere between the hours of 12:30 pm and 3:30 pm. You guessed it; no delivery! I made phone call after phone call to the store where we purchased the set, and also to the distribution center where deliveries are made from. I got nowhere! Every phone call was met with, I don't know where the truck is, I can't get in touch w/the driver, it will be there, but we don't know what time, etc., etc. Finally, at about 5:00 pm on New Year's Eve, I realized that I was not getting my mattress no matter what they said. They actually told me that the driver would continue to make deliveries until his truck was empty! Funny! They can't expect me to believe that, but they said it was true! Anyway, the store closed at 6:00 pm, but at around 5:15 the computers went down! How fortunate for them, just when I needed their help the most, but they can't help me at the store, I was told. They have nothing to do with the delivery service. I think that is pretty sad when they are supposed to be making the customer deliveries promptly! Well, my husband and I went into the store yesterday, 1/1/03 for a full refund, because we had paid by check, but we were told they show the delivery actually being made on 12/31/02! HAHAHAHA They also will not give me a refund, I now have to wait for my check to be mailed from "CORPORATE HEADQUARTERS" in the amount of $1239.14! They didn't hesitate to cash my check which I paid for in good faith two days before! This is their policy and I believe it stinks! They didn't even offer anything else! They actually called yesterday morning before I went in for the refund to see how I liked the mattress and did everything go well with the delivery! Never again will I trust Raymour and Flanigan! At a party on New Yesr's Eve, we were overwhelmed with other horror stories about this same store, so buyers beware! Thanks! Roscoe2517@aol.com
     
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spreadtrader on 11/18/2004:
I have never had any problems with a Raymour and Flanigan delivery...I don't think its the company's fault at all in your case, its the delivery men. One of the biggest problems is when a person delivers a piece of furniture they forget to tell the sales associate the special circumstances like and old piece being hauled away. So the delivery guys estimate a short time and they spend an hour messing around which delays all the rest of the deliveries. If you didn't receive your bed then you must have crooks for delivery men because they DO deliver until the truck is empty....why? Because the delivery men only get paid for what they deliver.

Raymour and Flanigan is a great store with great sales associates and great products. What other furniture store gives you the personal attention and free drinks at the door. Delays are bound to occur in any business....you can't give them a bad review just because your bed didn't come on the 31st....if you would have been patient it would have been there the next day.
bobbicurl on 07/17/2008:
I am writing about a purchase AT fLANNIGANS IN Olean, Ny
The sectional we bought is a Berkline and the cost was great and paid in faith. In 1 year the couch is falling apart. No one will make the deal right. We have talked to Berkline who brushed us off and Flannigans wants to rebuild the couch. The man who came twice said it can,t be fixed right and they have not gotten the right parts any way. Flannigans will replace the couch but wand us to pay 3% usage which is almost half of what we paid . We have even called the main headquarters and nobody cares. Barb
pissed customer on 08/19/2008:
I bought a king size mattress from Raymour & Flanigan in 2006 with a 5 year extended warranty. The mattress has progressively gotten worse since day one with one side sagging. We scheduled a service call with the company and a tech came out - visually inspected the mattress and left. We got a call shortly thereafter that the mattress is not defective because it didn’t have a big enough dip and there is a BIG difference between defective and comfortable. That is true customer service for you!!! Needless to say, I am pissed - a couple of grand later I have a mattress that is causing me daily discomfort and a company that couldn't care less. I wanted to share my pain!!!

Herb Thomas on 08/30/2008:
Poor You! You bought a mattress and it was not delivered on the scheduled date. How could anyone blame you for marching right into the store the very next day and demanding your money back! How dare they not perform in accordance with the plan! After all, you are entitled to get what you paid for right away, just like every other person in this great country of ours! Why should you have to suffer the inconvenience of waiting another day or even another hour?! I say when you arrived in the store to announce your greivance the sales clerk should have fallen to his/her knees and begged your forgiveness. After all, you had to suffer the indignity of sleeping on the same old mattress you had in your bedroom for yet another night! You were right to protest! Yes, I am sure of it! Next time, make them follow you home with the truck carrying your merchandise so you can be sure to have it right away!

Herb
DonnaB on 09/14/2008:
We purchased a Mattress from them- $1700. We bought the memory foam- Raymour and Flanigan brand- "Pisces" was the name of the mattress. Purchased it 8/2006- Within a matter of months- had sink holes where you lay. You can not turn this type of mattress over. After several calls and with some hassle- they sent someone out to verify. They came and replaced the mattress. It is now 9/2008- had the new one a little over a year. Sink holes again- and my back and body just ache every night. I am only 140 lbs- not like I am a big person. I wake up several times in the night in pain.
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StarStarStarStarStar
I Was Very Satisfied And Pleased With The Manager At Raymour And Flanagan
Posted by on
Rating: 5/51
NANUET, NEW YORK -- I was very happy with the manager at Raymour and Flanagan. She was
understanding and empathetic. She understood what I wanted and
helped me choose a new mattress. I really appreciate the professionalism that you get from Raymour and Flanagan. I will only shop there.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
The Worst Ever
Posted by on
Rating: 1/51
PENNSYLVANIA -- I purchased a bed it was put together very badly I have to fix it once a week and it broken because they use plywood to hold the box spring and mattress up.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
2 Months Waiting to Exchange a Defective Chair!
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Rating: 1/51
STATEN ISLAND, NEW YORK -- Purchased two office chairs two months ago. One arrived broken and I'm still waiting for a new one. They told me the part is in China and there is nothing they could do about it.

They took my money fast and now they are playing me.

Very bad customer service.
     
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clutzycook on 04/29/2013:
If you used a credit card, dispute the charge.
onlooker on 04/29/2013:
If the product was packaged broken at the factory, or somehow broke during shipping - the store doesn't have the part. And there is little to no incentive for the factory to provide the part, for one chair ....SO keep pushing - the store, the credit card company just keep pushing.
Long supply chains for mfg also means that they may not be able to find the supplier to replace the broken part etc.
So push the store - return both?? get new ones??? and again push the credit card company
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Be Very Careful
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NEWINGTON, CONNECTICUT -- I was shopping for 3 bedroom sets for my children. I have looked at Pottery Barn, Macy's and R & F. I was very clear and told my sales man I was comparing quality and how much do I get for my $, that I was shopping around. He said not a problem and after spending some time with me in a empty store I had a list of furniture. I told him I would go home and talk over with my husband, the salesman said to hold the price he needed some information, which I gave him with trust.
7 days later I received a Wells Fargo Credit Card in my husbands name, who never came to the store, we never signed anything, and the following day they called to schedule a delivery for furniture I never purchased. The salesman said to me on the phone, you said you would return....I said and since I didn't wouldn't you assume I was not interested, so you take it upon yourself to order furniture for me? They are a joke.
I ended up getting a better deal with Pottery Barn and of course much better quality.
     
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Venice09 on 11/14/2010:
Wow, that's some presumptuous salesman! I would have been furious. I hope you got this straightened out without it costing you anything.
trmn8r on 11/14/2010:
If you were not buying, why did you give the salesperson your CC number?
Anonymous on 11/14/2010:
I don't think she did trmn8r. I think she gave some information and they signed her up for a NEW credit card and placed the order. Doesn't even sound legal to me.
Venice09 on 11/14/2010:
Yeah, the salesman signed the OP's husband up for a new credit card. That's pretty deceptive, not to mention unethical, and probably illegal.
unhappy999 on 11/14/2010:
I applied for a store credit card yesterday, I had to sign a form and put my ssn into the system to be approved. I don't know how the poster did not know she was applying for a credit card. Also, to order furniture, it must have required a signature.
trmn8r on 11/14/2010:
Oh, I'm sorry. It's late. Right you are.

I'd like to know what information they requested. If they did that to me to "hold" a price, I'd leave my telephone number at most. I'll call you, if I am shopping around. If you can't see your way to honoring the price for a couple of days, I'll go elsewhere. That's what I would tell them.
Venice09 on 11/14/2010:
Unhappy, the OP was not ordering the furniture and says that she did not sign anything. Her husband wasn't even there and yet the card was in his name.

Trmn8r, I too wonder exactly what info the OP gave the salesman. I guess this is a lesson not to be so trusting.
PepperElf on 11/15/2010:
sounds like the info they gave was the information required to open a card.

makes me wonder if that was the idea...


I would recommend contacting the FTC as well as the credit card company
werelucky on 11/15/2010:
I would contact your States Attorney General. Also get a copy of your credit report to make sure this guy didn't use your credit information for his own personal gain. This is bad.
furnman on 11/15/2010:
I can't imagine what info the salesperson needed to hold the furniture other than a name and phone number. sounded like she wasn't going to purchase anyway. I have never seen a credit application get proccessed much less approved without a ss#. I certainly hope she didn't give that to the salesperson. Shame on the store office staff for processing the order without any signiture. I work in a retail furniture store in Mn. our office requires the person to be their to sign plus gets a photo ID to make sure the right person is using it.
ok4now on 12/27/2010:
This is FRAUD plain and simple. Even if they had your DOB & Social nobody ever sighed a credit application. Also you were never given your 3 day Right of Rescission. This sales person who was so hungry for a commission tried to scam you big time. For starters file a complaint with the Attorney General and the BBB. If you really want to embarrass these toads & get them where it hurts contact your local News Station with a Consumer Report story. I'll bet they stop this real fast.
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Upsetting Experience
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I went to a Raymour & Flanigan store to simply shop. (Get prices, see what I might be interested in for future purchase) I explained that I was considering moving to a Sr. Apt and would have to downsize my furniture. I asked for a list of the items of interest and was told I could have a computer printout. I initialed the print out and accepted it as a quote, once again I stressed to the salesperson that it would be in the future if at all. When I got home and read the list, I noticed it said thank you for your purchase and all sales final. There was $7500 on the order! I called and was told it was just how their computers worked. One week later I had a voice message asking me how my move went and received a statement in the mail the same day stating that my furniture was on layaway and I owed $25. What started out as a simple research on my part has turned into a nightmare. Calling once again I was told this is just how there computers work. I will never feel comfortable going into Raymour & Flanigan again for any reason whatsoever.
     
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Anonymous on 08/08/2009:
And I bet pretty soon you'll be finding out how their collections work. I'd get busy contacting the higher ups on this one.
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