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Raymour And Flanigan Consumer Reviews - Page 4

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I Was Very Satisfied And Pleased With The Manager At Raymour And Flanigan
StarStarStarStarStarBy -
Rating: 5/51

NANUET, NEW YORK -- I was very happy with the manager at Raymour and Flanigan. She was understanding and empathetic. She understood what I wanted and helped me choose a new mattress. I really appreciate the professionalism that you get from Raymour and Flanigan. I will only shop there.

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Not Reputable-Thieves-Liars-Stay Away
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WOODBRIDGE, NEW JERSEY -- My wife and I went to a Woodbridge, NJ branch to buy a mattress. My wife is 73 y.o. and has Cancer. We were shown an IMatress setup with an adjustable frame. Told that the remote for the base can be wired or non wired. I chose the wired model. Lucky that I was looking over the salesman's shoulder when he wrote up the order as I noticed that the base he wrote up was a Tempur-Pedic brand. He did not tell me this but just went ahead and wrote it in on the order. When I asked him what he was doing I was only then told that the IMatress does not make a base that was wired. Did not tell me this before.

I asked to see what the Tempur-Pedic base looked like and was shown this crappy ugly base that was in a different area of the bed dept. The base was not cheap ($2,800). HE TRIED TO SLIP THIS IN WITHOUT TELLING ME. I said "OK I'll take the wireless IMatress remote model" and paid the extra $200. I then asked if the delivery men wore shoe covers as I have white rugs. He said "yes they do." "OK" then I paid.

When it came to deliver the mattress - the drivers did not bring shoe covers with them. When I offered them some to wear, they refused. I said "then you'll have to take your shoes off." They refused to do that that also. I said "then I will cancel the order." They did not care.

They called the store mgr - he said that they cannot do any of that and never would. SALESMAN LIED AGAIN. I cancelled the order which was about $5,600.00. When I asked the mgr to credit my cc account I was told that I had to come into the store to do that. What a terrible policy. I told him that if I called my credit card company to cancel that the store would have to fill out paperwork. He did not care. I SAY STAY AWAY FROM THESE STORES. They lied to me and they tried to pull the wool over my eyes. THEY ARE NOT REPUTABLE & WILL MISLEAD YOU. THIEVES-STAY AWAY. THEIR POLICIES SUCK.

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Scammed Into Buying a Mattress
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

LONG ISLAND CITY, NEW YORK -- On June 19th 2012, I went to Raymour and Flanigan's in Green Acres Mall, Long Island to purchase a bedroom set for my daughter's 16th birthday. 2 months prior I bought a sofa and recliner, and I was pleased with the service so I decided to give them another try. As my daughter and I walked into the store we were approached by a sales associate name **. She was very polite and patient as my daughter looked around for what she wanted. Eventually she chose a bedroom designed by Kristan Cunningham. We bought the full post bed, door chest, vanity with mirror and the vanity chair.

I then proceeded to look at the mattresses in stock. I explained to ** that I currently suffer with lower back pain from my current mattress. She explained to me that I can try it out for thirty days, and then I can return it if it does not work. That sounded good to me so I decided to give it a try. The furniture and mattress was delivered on June 28th. I slept on the mattress that night and the lower back pain was worse than before. Two weeks after sleeping on the mattress, I suffered excruciating pain. I could not take it any longer, I tried calling the store and could not get in touch with anyone.

Finally I got hold of someone and told them that I wanted to return the mattress that I had for 2 weeks. They told me that it was not that easy, and connected me to an associate. It was **. To my disbelief she told me that I had to pay for them to pick it up which is $200, then I have to pay for something else plus re-stocking fee. Then I have to make an appointment to come into the store to choose another mattress of same value or more expensive because they do not give back the money. I was in shock! Why did she have to scam me into buying something that she knew she was telling a lie.

I was going to buy another quality mattress, and more expensive at a later date. My daughter's door chest is still wrapped up waiting to be assembled as I write this review. The delivery man told me that a part was missing and it would be delivered the next day, I'm still waiting. Trying to get in touch with someone is like trying to contact someone from a foreign country with bad connection. This is the last time that Raymour and Flanigan is getting my business. The corner stores are more honest and professional.

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They Do Stand Behind Their Products
By -

DEWITT, NEW YORK -- I have seen a lot of negative reviews regarding Raymour & Flanigan and their service after the sale. This made me reluctant to purchase their products, but after not having luck finding what we liked at other furniture stores, we went to the R&F in Syracuse, NY. We found a very nice looking sofa and love seat set and end tables that went with our newly painted family room and were very comfortable. So, in February, 2010, we made the purchase. And, as much as I know better, I even purchased the 5-year warranty.

I have to say that I was very pleased with our selection. The delivery process was fast and the delivery guys were very nice and accommodating. Then, in June we noticed that on the sofa that the front end was sagging. When I looked under the sofa, I saw that the wood frame was cracked. Oh, great, I thought, all of those reviews about substandard quality with their furniture were true.

I called Customer Service and explained the problem and was treated with the utmost respect. Within a week they sent out a technician. The technician, **, was very nice. He examined the sofa and saw that the crack occurred where there was a knot hole. He explained that this was a manufacturer's defect and it was covered under the one year manufacturer's warranty.

He said that he needed to take it back to the repair center, but after I told him that I was home the rest of the day, he said he would try to repair it in house. He spent about 45 minutes on it and got pretty far, but then said that he would have to take it back to the factory to finish it. No problem, I said. Within 5 days, he was back and the sofa is now good as new.

While I would think that the knot hole would have been found and resolved during the manufacturing stage, it was nice that they admitted the problem and fixed it without any hassle. I will definitely go back to Raymour & Flanigan for future furniture needs.

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Insult to injury
By -

The Raymour & Flanigan at Seneca Mall Rte 57 Warners, NY 13164 315-652-3711 is the worst store on the planet. They sold a friend of mine a sectional couch for a 1,000 bucks. That would have been fine if the couch was not damaged. We were going to load the couch onto my truck when we had noticed that it had a rip in the bottom about 5 inches long. If you have ever moved a couch you know that it is easier to move though doorways without the feet on. So my friend unscrewed one of the feet from the bottom of the couch. Upon doing this about a 20inch by 20 inch corner from the bottom cover fell. It was being held on by the foot of the couch!

Now the inside of the couch had been reveled. We saw that the corner of the frame of the couch had been broken and then repaired! Someone had "fixed" it by taking a piece of pine and "marring" it with sheet rock screws to the broken frame. So we tell the stock boys what we had found and one of them asked "did you rip it?" They then got the sales girl who said she "didn't no nothing about it" "they should have done a 360 on it" then went to get the store manager. The store manager (**) came back and asked us why WE ripped it. We said it was ripped to fix a broken frame and not stapled back up.

She then told us that she had us on video RIPPING the cover off the couch!! I was so pissed. I felt so bad for my friend. He was sold a broken couch, discovered the cover-up and then was accused of damaging property to get a discount! I left the building because I was so pissed off. My friend made them show him the video tape they claimed they had and it showed that we did NOT do what they accused us of. They refunded his money and told him that they had the same couch at a different store for 700 bucks more. Real nice. He declined the offer and left. I will never shop at Raymour And Flanigan. And I will tell all my friends of my experience.

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Sealy Mattresses From Raymour And Flanigan Are Terrible!
By -

LIVERPOOL, NEW YORK -- I purchased a full size pillow-top Sealy mattress from Raymour and Flanigan in 2004 that developed an impression of 3+ inches (making it uncomfortable to sleep on) within a year of using it. Raymour and Flanigan replaced the mattress with another one exactly like it due to "manufacture defect". The second mattress also developed an impression of 2.5 to 3 inches deep in less than a year. After calling in to notify Raymour and Flanigan that the second mattress had also failed, they gave me store credit based on the purchase price of bad mattress that I could used to purchase a different one. I ended up using the store credit towards a Sealy plush queen sized mattress.

The same thing happened again with the plush queen mattress. It developed a very deep impression of about 3 inches were I slept on it within a year. As one might imagine I got annoyed at having my mattress fail every year. Raymour and Flanigan told me to "rotate" the mattress. This was BS since the impression was the same down the middle of the mattress rotated one way as it was the other. They replaced the mattress yet again with another one just like it that also failed and formed a deep impression in well under a year.

After the second queen mattress had failed Ramour and Flanigan gave me store credit based on the price of my queen mattress to come in and select a different one. When I came in the store to make this reselection the salesman was pushy and lied to me about what mattresses were available. He tried to talk me into getting onto a payment plan for a $2000.00+ mattress when my store credit was for $600.00 based on the queen mattress I bought just two years before.

And get this; all their mattress prices had gone up. That meant that if I wanted to purchase a mattress the same as the one that failed, I would have to spend an additional $150.00-$200.00 on top of my store credit from the old mattress. I was very pee'd and ended up using my store credit to buy the cheapest Sealy queen mattress that I could find (no thanks to the lying salesman).

At present 2009 the cheap mattress that I bought is forming a good impression. It hasn't even been 6 months since I bought it! All I really want at this point is to return the mattress to Raymour and Flanigan for a full refund (which they don't do). I'll buy a $40.00 air mattress from Dick's sporting goods and sleep on it. At least it will never form an uncomfortable impression. If it's too soft I'll add air. If it's too firm I'll take air away. If anything happens to it I'm only out 40 bucks!

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Bad Business Ethic and Rude Managers
By -

STATEN ISLAND, NEW YORK -- My mother purchased a twin mattress from the Richmond Avenue Staten Island location of the store. The sales person was very helpful (or course he was, we were there to spend money) and eventually my mom picked out an acceptable mattress at a reasonable price, a Sealy Posturepedic Cambria Heights model. I should mention that we also went to Macy's to compare, but ultimately went with Raymour and Flanigan because of their free delivery and quick delivery date.

The mattress was delivered on time, with no hassles. However, after a few days, my mother was complaining that the mattress was too soft, and she thought that she should exchange the mattress for a firmer, more expensive model. We waited until today, 2/25/09. The mattress was originally purchased on 1/26/09. We went to the store to speak to **, who remembered us and told us to come with him when we explained the situation. He brought us to a woman who we assumed was the store manager. She never introduced herself, and would not speak to us directly, only to **.

After walking away from us, with our paperwork, she finally returned a few minutes later and told us that in order for us to exchange mattresses, we would have to pay an additional $99. This is because, as she said, they throw out the mattress, so this is them taking a loss on the product. We said, "so then they throw it out?" She said yes, even though it has been documented that this mattress is only a month old. In addition, we would now have to pay over $100 for pick up of the "old" mattress and delivery of the new one. Huh?? But the original delivery fee was free.

Before we've even upgraded we are already spending $200. We asked where in the policy this was written. She was holding a slip of paper in her hand, the one not holding our envelope, and said we should have received that information.

We told her that we didn't have it in our packet, and she then tried to slip it into our paperwork while calling us liars. At least ** looked embarrassed and tried to get her to make a deal with us, but she basically told us that the policy stood, whether we had had it explained to us at the time of purchase or not, and to take it or leave it. She was so rude that we ended up leaving without our new mattress. This was a scam and we are so disgusted that we want everyone to know about their shoddy consumer practices, and their callousness in dealing with us.

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Don't purchase anything from them.. poor quality furniture
By -

LIVERPOOL, NEW YORK -- This is a copy of the letter I sent to the main headquarters in Liverpool, NY. I am writing this letter out of extreme frustration, sheer lack of empathy and work ethics your company, Raymour and Flanigan possess. I have been trying to get my reclining chair repaired by your company, and in 3 months of first initial phone I STILL have a broken chair. I bought this chair brand new on December 11th, 2009.

On Sept 30th, I contacted your Middletown store and explained, in detail, how my theatre chair's pulley to recline had broken. ** was very helpful in setting up a date for the technician. I told her it was the middle chair. I also explained to please give me an early slot as my children do not have bussing to their school and I must pick them up. She said she would make a notation, but when the service dept called to remind them of my situation. October 13th the technician came as I was walking out the door to pick my children up from school, the technician came, and he possessed the wrong part! Not only wasn't the chair repaired, I was late in retrieving my children from school!

The technician said he would have to order the piece. By November 9th I had not received a date, I was told it will be in shortly. Dec 2nd, I called and demanded to speak to a manager. I spoke to **, who told me my part was shipped from China on November 24th. She also stated she was calling the service Center for an exact date... ** never called back! On December 16th I spoke to ** and she scheduled Tuesday or December 22 to have the chair repaired. Again, the wrong piece was ordered. New date December 28. On DEC 27th a call from your service dept, ** said a new date will December 28th, as we a blizzard on December 26th. The new date December 31st.

I received a phone call on Dec 30th, with the timeframe of 12p-4p. At 3:15 pm I called the Middletown office, spoke to ** as told they are behind, she assured me the chair was to be repaired today! 4:50 called, again to see the status ** said they are “jumping around” in their scheduled times and they are 2 hrs behind schedule. By 8:00 pm they show up with a brand new chair... but the wrong piece.

I would like a full refund, and the removal of this set, as it is only a matter of time before the rest breaks. My family and I host Thanksgiving, Christmas and New Years and we were without a functioning chair. I have also had to rearrange my work to accommodate the repair of this chair.

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Do not stand behind their products
By -

LANGHORNE PA, PENNSYLVANIA -- My recliner is just over one year & I noticed when someone sat on it that the bottom of the back went down in proportion to the front. After turning it over I saw that there was one piece that was missing. On the bottom of the wood part of the chair are 6 holes where this one is missing from. This part just snaps into the round plastic piece which allows the chair to spin.

After speaking to the manager of the Oxford Valley Store in Langhorne, Pa she told me that since I had the chair for over a year that it was out of warranty and would need to send a technician out to the house for $45.00 to fix it. I can pop the piece into the empty hole myself. The missing piece can't cost more than $2.00. Yet they will not send it to me. She tells me that they would not know what part it is unless the tech. came out.

You mean to tell me that they do not have the spec's for this item so they can order the part after the tech. comes to the house? How do you think he will know what to order then? Maybe he has a crystal ball. I have brought furniture from Raymour & Flanigan before. They had to come out and fix my couch. That tech ruined the fabric & they had to deliver me another one. That one had to be fixed also. The lounge chair that is a part of the set is squeaking & I believe that the wood frame is cracking. My husband weight is 160 & I am 140 (not heavy enough to crack the furniture.

"You're number one with us". "Our customers are not dependent upon us we are dependent upon them". What a bunch of crap. I have a bedroom set from Mealey's. It was ten years old when I needed some plastic pieces for the underneath part of the draws. They mailed them out to me along with extra ones no questions asked. What a racket they have going on. Great for return customers!

Here is what really bothers me. The piece is large just a bit smaller than a golf ball. It had to be delivered to us that way because there is no way that we could have walked by it without seeing. The store manager thinks that I should have known this at the time of delivery. Who turns their furniture over? We don't. We may move it to vacuum but there is no reason to turn it over unless it needs to be repaired.

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Raymour And Flanigan Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 33 ratings and
62 reviews & complaints.
Contact Information:
Raymour And Flanigan
7248 Morgan Rd.
Liverpool, NY 13088
1-866-383-4484 (ph)
www.raymourflanigan.com
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