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Raymour And Flanigan Consumer Reviews

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Can't Speak to a Live Person, Run Around, 3 Unanswered Requests for Platinum Service, Marvin Sofa & Ottoman Delivered in February ‘23 Wear Is Unacceptable
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHERRY HILL NJ, NEW JERSEY -- Marvin, one cushion & ottoman seams shifting, previous appt did not correct & broke zipper on cushion. Seam on ottoman shift to point too looks lopsided, was told would correct automatically. It didn't & one cushion is still unacceptable due to seam shifting. One person home, cushions are flipped & rotated daily, one cushion ok, one cushion needs to be replaced along with lopsided ottoman.

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POOR QUALITY FURNITURE - Platinum Protection Plan is a SCAM!
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Rating: 1/51

EXTON, PENNSYLVANIA -- Poor Quality Furniture - Dishonest Company - Non-existent Service. $6000 FOSTER LIVING ROOM SET. We bought this set three years ago. Our household consists of my husband and myself - both over 55 years old and one declawed cat. After three years of normal wear and tear, this set has completely disintegrated! But we had the Platinum Protection plan... Oh wait. It does not cover anything (so glad I was swindled out of that money). This has to be the worst company and the worst furniture out there. We have submitted a claim, made phone calls, sent in pictures ... and have been denied any repair or replacement services. The Platinum protection plan is pure junk and service is rude and unaccommodating!

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Furniture Delivery Left on Front Lawn
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Rating: 1/51

CONNECTICUT -- Went TO THE STORE and purchased a recliner for my mother-in-law. What I did not know is the SALESPERSON did not order from stock, she ordered from the web page. At the store we were told we would be contacted with delivery date within the week. We did get a notification, A FEDEX tracking number! Called customer service and was told it is an internet only FEDEX delivery item and it would be delivered at 10:30 AM next morning which was forecast to rain.

I had to take the day off work and when I arrived at 10:15 AM, it was already sitting on the ground in front of the house. I called Raymour's customer service again to get help to get it in the house and basically got laughed at... and told I would have to pay a 3rd party to finish the delivery! If I wanted the chair without in-home delivery, I would have paid less and purchased it on my sofa at home. I made the effort to go to the store ONLY because I needed it to be delivered. This deceptive practice is completely unacceptable. I paid more because I believed it would be delivered better than just dropped on my lawn.

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I Went to Buy a New Mattress and Boxspring, Instead They Sold Me a Used Bug Infested Mattress and Boxspring
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Rating: 1/51

NEW CASTLE, DELAWARE -- I went to Raymour & Flanigan to buy a new mattress and boxspring. I got a used bedbug infested mattress and boxspring. They sell used mattresses and boxsprings as new!!! It reeked of urine. Fraud fraud fraud. I have an email from their attorney and the B.B.B. Admitting they tried to sanitize it before selling as new...

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Paymore And Shenanigans
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Rating: 1/51

JOHNSON CITY, NEW YORK -- Where do I start with my rant about Raymour and Flanigan? Probably would begin with 2 words... Paymore and Shenanigans..... I've had about every bad experience that I could possibly have with this company or at least with the Johnson City, NY store.

First, their sales tactics are extremely pushy and unprofessional. All the employees are liars. Being able to look beyond that I made the huge mistake of buying an expensive bedroom set from them because I thought we were getting good quality furniture. Wrong!! Extremely defective furniture was redelivered 4 times because of major flaws until I finally had to demand my money back and provide legal documentation that I was entitled to my money back under NYS implied warranty law.

At the same time I bought the bedroom set I purchased a replacement table for my dining room set that I purchased previously at Raymour. The table had to be delivered 3 times until it was finally right. When I was negotiating a price for all the furniture the salesperson and I agreed on a price plus FREE DELIVERY. When I paid, a delivery charge was added to the bill but they subtracted the cost of delivery from one of the pieces of furniture.

Now they refunded the bedroom set but I kept my table since I have the rest of the set. When I received my refund it was short $80 plus tax... Go figure... The delivery fee... I call and explain to them that the salesperson had offered me free delivery and they told me that I was paying the delivery fee end of discussion.

I went there to talk to them in person only to have them call the police on me (or at least they said they did) I don't know because I left at that point.... I didn't do anything to involve the police.... in fact I tried calling several times for 2 days to resolve it on the phone until I showed up there.

Every employee has lied to me and I feel like I have been cheated. Raymour has literally stolen my money and are refusing to give it back. I was told by the store manager that I was no longer a Raymour & Flanigan customer as if I did something wrong by refusing to take defective furniture with wood filler and broken drawers and other major flaws.

To top everything off, I had paid for a 5 year warranty on my table. Apparently that warranty is null and void and my money was returned to me without my permission. Isn't a warranty a legally binding contract? There are sooooo many more details I left out of this to even make it semi short and there are so many more things I could say but I won't waste any more of my time. Raymour has already wasted a month of it and the situation still hasn't been completely resolved.

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Return and Customer Service Lacking, Quality of Products Spotty
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

WILLIAMSVILLE, NEW YORK -- I purchased a mattress at R&F. It was rock hard. Also, the base for the mattress was delivered with a faulty electrical control box. I contacted R&F to return the product, only to learn that R&F had a no return policy (which was not articulated to me by the salesperson). I was told that I had to wait 30 days to exchange the mattress. So, I had to either sleep on the rock hard mattress for a month and damage my lower back or sleep on a different bed. I told the manager of the store that the bed was not close to the one I tested in the store. He told me the demo beds in their showroom were beaten up, and they couldn't be relied on to know how soft or firm the actual beds would be that are delivered to the home.

I described the factory defect with the base, and was told that usually customers are forced to have the base manufacturer (Reverie) service their own products an R&F doesn't get involved, but he would make an exception and replace the defective base I received when I switched out the mattress.

R&F sells the lowest model of the reverie base with their beds. These bases are very cheap, and R&F does not back them up. Instead, they refer customers to reverie for service. Reverie's customer service is extremely slow, and their reps do not have basic knowledge of the products. So, if you buy a bed from R&F you should plan on replacing the base in short order, or sign on to endless negotiations to get the base repaired.

So, about 2 weeks after receiving my "new" bed from R&F I am stuck with a broken base and a concrete slab to sleep on. R&F refuses to address the problem until another 2 weeks passes (even though they delivered a defective base to my home and a bed that is not even close to the one I tested in their showroom). Classic bait and switch. In the meantime, I am sleeping on an old bed in a spare room and storing their defective products.

I only have the manager's promise to replace the base and approve the switching out of the mattress in a week. If the next mattress turns out to be different than the beat up ones in their showroom, I am stuck. By far the worst experience I have ever had with a purchase of a bed. Also the most expensive bed I ever bought, close to $4000 and counting so far. Basically money and time wasted. My last rodeo with R&F.

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Epic Rug Failure - on Every Level
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, NEW YORK -- Buyer Beware of this location - NYC Westside. Bought a living rm rug (delivery date was important to me). All in all lost almost 3 full days of work - waiting at home. They gave me 95% chance of delivery on 3rd day. "3-5 days" no rug on day 3... Nor day 5. Rang and was told it would actually be delivered weeks later than quoted (?!?). I requested my $ back. (I'd spent over $1200.00, all the while being told I was getting a remarkable deal - 1 rug, 1 mirror, and a flower painting...)

After that weekend, lo & behold a UPS delivery status was emailed!? (Oh btw, not FedEx like they said... without giving any tracking info stating 'it just shows up at the door'. Red flags all over the place, I know.) So I raced home today, a Monday morning, to be on time for 10 am delivery!!! But nope, not to be...

Hour after hour pass. My mgr annoyed at all this... Then at last, 5:02 pm the buzzer rang - but you guessed it; WRONG rug altogether. Why am I even fazed by this? I know, bc I've lost 3 days pay bc I still believed! My bad. Hard lesson. Costly lesson.

Note: No Refund as of yet - tbd (2 business days and a weekend passed). Manager called He offered an apology, stated they were 100% at fault. If only apologies could make up for the loss on my paycheck... :'( I'm only writing this to save whomever might be tempted to visit the store please rethink.

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Predatory Payment Policies
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

I am so disgusted with Raymour & Flanigan today. Justin and I purchased a sofa and we have a year to pay it off interest free. Before we made the purchase I asked if I would be able to set up automatic monthly payments and was told I could. I just got the bill and got online to set up the monthly payments and their system is designed to only allow me to make monthly payments in the amount of the minimum payment due - which will not have us pay off the sofa in time and would then have us pay interest in an amount almost equal to the cost of the sofa itself.

In addition, the loan is set up as a credit card so there are late fees if you don't pay monthly. I called customer service, assuming there was a technical glitch that wouldn't allow me to enter a larger amount, and was told by the associate that this is how the system is designed. She said I can set up recurring payments for the minimum amount and then call each month if I want to pay more than that. They are literally doing everything they can to try to screw people out of money by making it incredibly inconvenient to pay.

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Late Charges on Bill
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Rating: 1/51

FARMINGDALE, NEW YORK -- We have bought at least 4 rooms of furniture. We signed up for the no interest for 4 years. We have automatic payments sent from Bank of America to Raymour and Flanigan every month. BOA sends these payments every month by the due date - proof as of my bank statements - they do not credit the amount until days later. We have been charged late fees every month because of this practice. They blame the bank - Thank God for BOA who credited us the late fees. Raymour and Flanigan's suggestion - have payment sent out earlier - which was done. They still credited it late - fees again! I wrote a letter to the corporate office - never heard back - no response.

This no interest policy they have is a bunch of crap - sure they don't charge interest but they don't credit your account until late so they rack up the late fees. We will NEVER buy from them again. Suggestion - pay off your bill 1 month ahead of time or you will be charged 4 years of interest.

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Do Not Trust This Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HALFMOON, NEW YORK -- Customers Beware!!! The product starts to fall apart within 12 months of purchase. A technician visited our home 4 times to try to repair the piece for different structural problems. When we finally decided to replace the product we discovered that the sales representative had lied to us at the time of purchase deceitfully charging us an extra $259.95 which he hid in the bill. At the time, I asked for an itemized bill but he said there was no need, we were not being charged for the Platinum Protection Plan, it was being offered free of charge as a special promotion.

DO NOT TRUST THIS COMPANY. ALWAYS INSIST ON AN ITEMIZED BILL. THIS COMPANY LIES TO ITS CUSTOMERS. When discussing this issue with the regional vice-president of sales his comment was "The salesman did not lie to you, he was simply enhancing your buying experience, allowing you to purchase the product without the need to worry about any additional expenses." Bottom line, that sales representative stole $259.95 from me and his action has been condoned and supported at all managerial levels. This company and its managers are not to be trusted with their twisted sense of morality.

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Raymour And Flanigan Rating:
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1.5 out of 5, based on 33 ratings and
63 reviews & complaints.
Contact Information:
Raymour And Flanigan
7248 Morgan Rd.
Liverpool, NY 13088
1-866-383-4484 (ph)
www.raymourflanigan.com
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