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8 Month Old Heater Leaks, Warranty Not Honored
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Rating: 1/51

We bought this Raypak heater for a small 25' x 14' in-ground sport pool in the middle of summer 2016. Worked well. Tried to open our pool this year, and the heater was leaking. Called my pool guy, who had the local Raypak tech come to inspect. Raypak guy showed me the heater part that was leaking. It was corroded. He blamed the water. WHAT A CROCK OF **. My wife had our water weekly and bi-weekly and we never had to make adjustments to our chemicals.

The pool was perfect to swim in last year and it was closed by our pool guy (very experienced guy). And of course they will not honor their "warranty". So be warned, this company and product is TOTAL GARBAGE. DO NOT SPEND YOUR MONEY ON THIS RAYPAK CRAP. YOU WILL BE SORRY. I wish I would have seen this webpage before this expensive, one-hit wonder crap showed up at our house last year.

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No Support, Do Not Bother
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VENTURA, CALIFORNIA -- Having a problem with my Raypak pool heater. It is working but needed some assistance in understanding the cryptic LCD screen. The installer is not in business any longer, so I called Raypak and was told they do not even speak to homeowners. I would never buy another Raypak or give them a cent.

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See You In Court! Never Buy From A Local Distributor Or Raypak - No Benefit At All! Brand New Raypak Heater Indoor/Installation -
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Rating: 1/51

NEW CASTLE, PENNSYLVANIA -- See you in court! Never buy from a Local Distributor or Raypak - no benefit at all. Brand new Raypak Heater installed indoors/indoor new Feb. 1, 2016. Chemicals added & maintained monthly, used only 6 months (shut off - June - Sept.). Nov. 5, 2016 heater coil exchange started leaking. Dealer nor Raypak will honor warranty claiming improper chemicals use & water quality PH pitted tubes. Bunch of BS, this unit $2800.00 had 40% thicker exchange tube walls... Last one lasted 14 years!

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New Rheem P-M206A Pool Heater Leaking
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CINCINNATI, OHIO -- Purchased new Rheem 206A pool heater from local pool distributor who installed. The heater has been used approximately 5 times and less than 8 months and now has a leak in heat exchanger. Raypak claims poor water chemistry and will not offer any assistance. We installed a new pool liner this summer and our water has been checked frequently with proper chemistry. My last pool heater was a Hayward and lasted 19 years, I would not recommend Raypak. Poor quality of product, do not back their warranty and do not stand behind their product, poor customer service!

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Raypak Tube Boiler for My Home
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Rating: 1/51

OXNARD, CALIFORNIA -- I bought a home that had a Raypak Tube boiler in it. From the time we turned on the boiler for the season until today I have sunk over 2K if not more into this whale. I have had two different boiler companies in to work on and replace components and finally give up on it. My husband contacted Raypak and received 1/2 an answer. The engineer stated it was a component that needed to be replaced.

So my husband called another boiler company to come out... the findings were that, “Yes you can replace the component the engineer suggested but they would have to tear down the entire boiler to get to it.” And we would be without any heat for a day at minimum during 38 degree weather. “Nice” I say… so as the dying whale was getting worse we got two quotes on replacing the boiler and not being able to salvage what new parts we did buy for 2K.

Rep/distributors for Raypak wouldn't call back... why would they... it's junk. Furthermore... buyer be aware. Do not buy a RAYPAK unless you want JUNK and zero customer service by the manufacturer and reps/distributors are just as bad. There are too many other manufacturers wanting your business and will have customer service that will have an answer.

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Raypak Pool Heater Was a Lemon.
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Rating: 1/51

WAUKEE, IOWA -- I bought a Raypak heater which hasn't worked reliably since we got it. Have had many companies try to service it and then found the local Raypak authorized company. Just got a bill for $657 to the Raypak authorized company (Valley Pools in West Des Moines, IA) who indicated to my wife that something was defective from the beginning - hence, the once in a blue moon it would actually work. They replaced a part. Turned it off for 3 days and it won't start again. My original review called it a lemon. And it continues to be so.

PS: I left a message for Valley Pools that I didn't mind paying $657 if it worked, but again I have paid for service that doesn't seem to get this awful product to work. Raypak should be ashamed. How stupid I was to try to service it the past few years, as it would have been much cheaper to trash it and buy a unit from another company that actually might run.

Update 09/12/2015:

Valley Pool came out right away and got the heater going so KUDOS to them. I am hoping that it stays working! But I am not turning it off for a while as the weekend will be cold and if it didn't restart the pool would be unusable.

Update 09/12/2015:

Valley Pool came out right away and got the heater going so KUDOS to them. I am hoping that it stays working! But I am not turning it off for a while as the weekend will be cold and if it didn't restart the pool would be unusable.

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Raypak/Rheem Heater Is a Rip Off!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SHELTER ISLAND, NEW YORK -- Purchased three years ago, had it installed professionally and at the end of barely 2.5 seasons it is leaking from its heater coils and ready for the garbage pile! Too expensive to replace the heating coils at 1200, plus 500 for labor. This is a ridiculous and outrageous rip off! Apparently other customers here have had the same problem! I would urge people to steer clear of their products!

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New Heater Doesn't Work
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Rating: 1/51

Purchased new Raypak 266A milivolt heater. Had it professionally installed. Gas valve, pilot, thermocouple - DO NOT WORK! Caveat Emptor! I will never buy another Raypak or Rheem product!

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Junk Raypak 206 Heater For 3 Grand - Lasted Just As Long As Their So-Called Warranty
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Rating: 1/51

MARSHALL, MICHIGAN -- Had a Raypak 206 heater professionally installed by pool company for a cost of $4,000. Two summers later it is leaking out of the bottom; cannot run the pump for the pool at all because water runs through the heater and out the bottom. Used the thing a total of seven months, two summers.

This so-called piece of equipment broke the first month into the third summer. Fourth of July weekend can't even run the pool pump or the heater. Disgusted is all I can say. Raypak warranties this POS for a year and uses a substandard heat exchanger they know will deteriorate. When it does, they charge $1200 for a new one. Just a scam company. Skip the heater. It is sunk cost unless you want to pay $2000 for repairs every year. What a piece of crap.

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Raypak Pool Heater
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RAMSEY, NEW JERSEY -- Raypak/Rheem just doesn't care that they made a bad coil design and all heaters will leak within a few years, not because of wear and tear or bad grounding or excessive chlorine, just bad Craftsmanship and a faulty design. I am a licensed trained electrical and plumbing contractor and inspector and these heat exchanges are just no good, they are a copper pipe with and expansion press into a stainless steel plate with quality control of none they look terrible once you take it apart. I don't think it is worth buying a replacement coil it will just leak again. I had the heater turned off all year so it was not from abuse it just started leaking through a bad connection made at the factory.

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Raypak Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 9 ratings and
12 reviews & complaints.
Contact Information:
Raypak
2151 Eastman Ave.
Oxnard, CA 93030
805-278-5300 (ph)
www.raypak.com
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