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StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VANCOUVER -- I called for some information about a part and was handed off to a complete **. Obviously a total people person NOT - refused to offer any information, refused to let me speak, complete jerk and hung up. I get you don't want to deal with the general public but you don't have to be a complete ** to people who are just looking for information.

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Raypak Tube Boiler for My Home
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OXNARD, CALIFORNIA -- I bought a home that had a Raypak Tube boiler in it. From the time we turned on the boiler for the season until today I have sunk over 2K if not more into this whale. I have had two different boiler companies in to work on and replace components and finally give up on it. My husband contacted Raypak and received 1/2 an answer. The engineer stated it was a component that needed to be replaced.

So my husband called another boiler company to come out... the findings were that, “Yes you can replace the component the engineer suggested but they would have to tear down the entire boiler to get to it.” And we would be without any heat for a day at minimum during 38 degree weather. “Nice” I say… so as the dying whale was getting worse we got two quotes on replacing the boiler and not being able to salvage what new parts we did buy for 2K.

Rep/distributors for Raypak wouldn't call back... why would they... it's junk. Furthermore... buyer be aware. Do not buy a RAYPAK unless you want JUNK and zero customer service by the manufacturer and reps/distributors are just as bad. There are too many other manufacturers wanting your business and will have customer service that will have an answer.

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Junk Raypak 206 Heater For 3 Grand - Lasted Just As Long As Their So-Called Warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARSHALL, MICHIGAN -- Had a Raypak 206 heater professionally installed by pool company for a cost of $4,000. Two summers later it is leaking out of the bottom; cannot run the pump for the pool at all because water runs through the heater and out the bottom. Used the thing a total of seven months, two summers.

This so-called piece of equipment broke the first month into the third summer. Fourth of July weekend can't even run the pool pump or the heater. Disgusted is all I can say. Raypak warranties this POS for a year and uses a substandard heat exchanger they know will deteriorate. When it does, they charge $1200 for a new one. Just a scam company. Skip the heater. It is sunk cost unless you want to pay $2000 for repairs every year. What a piece of crap.

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Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

There are a lot of pool stores that sell Raypak heaters. Does Raypak realize that the stores' main business is to sell and install pools? We put a service call in to have our heater looked at 6 weeks ago. Who is going to do a couple of hundred dollar service call when you can install a pool for thousands?! We are truly disappointed and at this point and we are going to purchase a new heater but it won't be a Raypak. It's one thing to sell a product but without any customer service it's terrible for customer relations.

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Noisy and unreliable Pool Heater
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

VIRGINIA -- Purchased a Hayward RAYPAK 266k BTU natural Gas Pool heater with digital ignition from INYOPOOLS about a month ago. Had it professionally installed. Nothing but trouble since. Very hard to light-off the burners (the display's favorite phrase is “Ignition Failure.” On those occasions when it does light it screams like a “BANSHEE.” Contacted INYO and they brushed me off to the manufacturer. Contacted Hayward and they said it was an install problem. Got the installer to talk to Hayward and then come out to look and fiddle with a “by-pass?” Still screams when lit but the noise goes away after a few minutes. The ignition failures persist. Extremely disappointed in this Hayward/Raypak product. Would not recommend.

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Raypak Pool Heaters Leaking Early
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

CALIFORNIA -- Professional pool builder installed four Raypak 409 heaters for our commercial swimming facility to heat two pools. Our chemicals are checked and logged daily while pools are professionally run. Two out of four our Raypak 409 NG heaters started to leak from the exchangers after running them for 3.5 years. At a nearby city, a professional pool specialist installed two Raypak 408 heaters for another commercial swimming facility to heat a 20 x 30 pool.

One of the two heater leaks many times at the flow switch within the first year, then its exchanger leaks on barely starting its second year. We were told to have warranty on the exchanger but not installation labor. Overall, we experienced 50% Raypak heaters exchangers leak within 2-4 years. Meanwhile, we use Pentair four MasterTemp 400K heaters which all 100% last 5-10 years. Before their exchanger leaks.

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8 Month Old Heater Leaks, Warranty Not Honored
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

We bought this Raypak heater for a small 25' x 14' in-ground sport pool in the middle of summer 2016. Worked well. Tried to open our pool this year, and the heater was leaking. Called my pool guy, who had the local Raypak tech come to inspect. Raypak guy showed me the heater part that was leaking. It was corroded. He blamed the water. WHAT A CROCK OF **. My wife had our water weekly and bi-weekly and we never had to make adjustments to our chemicals.

The pool was perfect to swim in last year and it was closed by our pool guy (very experienced guy). And of course they will not honor their "warranty". So be warned, this company and product is TOTAL GARBAGE. DO NOT SPEND YOUR MONEY ON THIS RAYPAK CRAP. YOU WILL BE SORRY. I wish I would have seen this webpage before this expensive, one-hit wonder crap showed up at our house last year.

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Raypak Pool Heater Was a Lemon.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WAUKEE, IOWA -- I bought a Raypak heater which hasn't worked reliably since we got it. Have had many companies try to service it and then found the local Raypak authorized company. Just got a bill for $657 to the Raypak authorized company (Valley Pools in West Des Moines, IA) who indicated to my wife that something was defective from the beginning - hence, the once in a blue moon it would actually work. They replaced a part. Turned it off for 3 days and it won't start again. My original review called it a lemon. And it continues to be so.

PS: I left a message for Valley Pools that I didn't mind paying $657 if it worked, but again I have paid for service that doesn't seem to get this awful product to work. Raypak should be ashamed. How stupid I was to try to service it the past few years, as it would have been much cheaper to trash it and buy a unit from another company that actually might run.

Update 09/12/2015:

Valley Pool came out right away and got the heater going so KUDOS to them. I am hoping that it stays working! But I am not turning it off for a while as the weekend will be cold and if it didn't restart the pool would be unusable.

Update 09/12/2015:

Valley Pool came out right away and got the heater going so KUDOS to them. I am hoping that it stays working! But I am not turning it off for a while as the weekend will be cold and if it didn't restart the pool would be unusable.

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Leaking Only 2 Years Old
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PAINESVILLE, OHIO -- Bought a 200bku pool heater 206a. Nearly two years old and has started leaking. Pool chemicals are right on and I manage a pool at work for 24 years with no issues! This product is a piece of crap and expensive. Our last heater was a Hayward over 15 years old with no issues! Don't buy Raypak. They don't make a quality product.

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No Support, Do Not Bother
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VENTURA, CALIFORNIA -- Having a problem with my Raypak pool heater. It is working but needed some assistance in understanding the cryptic LCD screen. The installer is not in business any longer, so I called Raypak and was told they do not even speak to homeowners. I would never buy another Raypak or give them a cent.

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Raypak Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 14 ratings and
17 reviews & complaints.
Contact Information:
Raypak
2151 Eastman Ave.
Oxnard, CA 93030
805-278-5300 (ph)
www.raypak.com
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