[X]

RCA

17 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
No manual made available in English or online for download
Posted by on
Ino phone manual in English available. no download online for RCA 25201 phone
     
Read 1 RepliesAdd reply

User Replies:

lexophiliac on 2011-09-30:
http://www.rca4business.com/products/pc/pdf/instruction-book/25201RE1.pdf
Close commentsAdd reply
Do Not Buy RCA Tv's
Posted by on
Purchased two (2) RCA 32 Inch - Model L32HD230 color Tv's with built in DVD players a little more than a year ago - got the extended warranty on both. Less than six months after the purchase the screen on one of the TV's went totally blank (sound-no picture). After many hours of on-line research I was able to located a local "authorized" service center. Upon taking my TV in for warranty repair I was advised that only parts were covered even though I had my contract and it clearly stated "Parts and Labor" - Left the repair center quite angry and took another three days trying to located the proper place to contact RCA to clear up the confusion. RCA representative finally acknowledged my warranty with parts and labor and said they would contact the service center. Got a call two days later from the service center telling me they had gotten a call from RCA and Labor was not included. BUT MY WARRANTY CLEARLY STATED IN LARGE LETTERS - PARTS AND LABOR".. Took more than a week to contact RCA again. They acknowledged Labor was included. I demanded a new TV - after several calls, RCA agreed to sent me a refubrished TV - lesser quality - less cost than what I paid for. Got that TV and it went out 3 months later. I threw it in the trash.

This past week the second TV I purchased with PARTS AND LABOR warranty had the screen go blank. Total usage time: 1st TV = 6 months/plus 3 months for rebuilt replacement / 2nd TV - 13 months. One month after warranty expired.
RCA SUCKS BIG TIME - DO NOT BUY RCA
     
Read 12 RepliesAdd reply

User Replies:

Helpful on 2010-09-17:
You are correct, David, RCA has become a fairly low end brand now and generally builds a cheaper quality form of merchandise. Generally, I do believe in the concept of extended warranties and have been involved in great savings because of such. However, in your review, you've failed to explain who the extended warranty was through. When purchasing such, you generally have the choice of buying warranty coverage through the manufacturer, retailer or some other third party. I usually suggest to avoid the latter. Also, as you've come to learn, make sure the warranty coverage you purchase covers the length of time you would expect without dealing with unexpected costs. If an extra year isn't good enough, make sure the coverage is longer. It's also correct that, at times, when an exchange takes place, a refurbished product can be used in place of repairing your USED product. If one expects more than that, they should further shop for this condition before making the purchase.

Best of luck with your next TV and thanks for the post.
David2334 on 2010-09-18:
The warranty was through the manufacturer which was actually spelled out in my statement - Note that I dealt with RCA and their authorized service provider. This was the only option offered to me at the time of my purchase of the two 32" televisions. RCA used to be a good quality product. In fact the TV I had before purchasing the two mentioned in my comments lasted more than 20 years which was a major factor in my purchase of RCA. The units were actually purchased from WalMart and even though they were not responsible, the manager of the local WalMart was very helpful in proving me a copy of my purchase receipt even six months after the actual purchase date. And don't repeat this however I actually spoke with a local RCA service provider this past week and that authorized dealer told me to never buy a warranty from RCA. - It's a total waste of money cause not only does the consumer get shafted, so does the repair center.
Helpful on 2010-09-18:
Robby is correct in that there are brands which are non-OEM quality builders. Some of these brands are brands which may seem familiar to folks, such as RCA, that are now assembling merchandise with lower quality components and thereby are more prone to break down. Interestingly Sing, Vizio is also within this same category.

It's very true that a warranty is only as good as the company it's backed by. With that said, a wise consumer shops around for quality service just as much as quality merchandise. One should not just purchase from the retailer that's the cheapest. As the saying goes, "Lo barato sale caro"; translated means the cheap comes out expensive. Smartly, if you can't trust the manufacturer's or retailer's extended warranty program(s), then it's probably a good idea to select a different manufacturer or retailer.
Venice09 on 2010-09-18:
I agree that there is still some level of quality to be found out there, but I think luck has a lot to do with it. I have a TV/DVD combo in the kitchen that was given to me as a gift almost three years ago, and it's still working fine. It says Magnavox on the front, but who knows who made it?.. I don't. It is not a flat screen but it has a great picture. It was also very inexpensive.

However, an extended warranty is something I wouldn't even consider anymore. I used to be in favor of extended warranties on items that are heavily used, but I've changed my tune. As I have been saying for years, a warranty is only as good as the company behind it. And these companies are failing miserably. There is no magical retailer or manufacturer that I feel confident will honor its warranty without first giving the customer a hassle. Trust me, it's not worth it. The aggravation alone puts the thought of an extended warranty right out of my head. I will never buy one again.
Venice09 on 2010-09-18:
It's not just RCA. Too often these warranties aren't worth the paper they're written on. Not only did you waste your money on two warranties, but you have also thrown away a total of three television sets. There was a time when brand names meant something, but not anymore. RCA was one of the best, and to see what it has become is sad indeed.
Anonymous on 2010-09-18:
Agreed. I never base my shopping for electronics on name brands any more. Venice is right. Brand names USED to mean something, but nopt any more. Most of the parts are imported from China and many other parts of the country. There used to be a time when companies cared about their integrity and customer loyalty, but not any more. The only thing companies care about are how cheap they can make a product, and the most they can purge from their consumers.
Anonymous on 2010-09-18:
I mean I STILL have an RCA television that my aunt gave to me like over 15 years a go. She bought it, probably in the 1980s, I remember when she first bought it. I used to play Nintendo on it with my cousin. I STILL HAVE the TV and it still works great! Its in our spare bedroom, hooked up and ready for guests. There used to be a time where electronics would LAST. As a matter of fact, I still have my original NINTENDO! I still have my original Nentendo, Sega genesis, Nintendo 64, Nintendo game cube, playstation, and playstation 2. I am on my SECOND X Box 360. The first one lasted a little less than a year, when I got the rings of death. Luckily it was replaced under warranty. Goes to show how the electronics business has changed.
Venice09 on 2010-09-18:
My grandparents only bought RCA televisions. They were among the first to have one with a remote control. My parents were also loyal to RCA. Not only are brand names now meaningless, but I trust them even less when bought at Walmart, as in the OP's case. I think some things are made specifically for Walmart and are of even worse quality than what is sold in other stores.
Anonymous on 2010-09-18:
oh agreed venice. Wal Mart demands their suppliers to lower their price, thus, lowering their profit line. So they have to make up for it somewhere, meaning even CHEAPER parts.
Anonymous on 2010-09-18:
There used to be a time where there were certain brands I would try to look for and seek out. Any more, theres only brands that I would stay away from and avoid!
Anonymous on 2010-09-18:
Venice and Prince, I do have to agree. Things just aren't what they used to be. And, the expensive warranties that are supposed to fix the breakdown problems, are not all they're cracked to be either.

On a positive note, we have bought two Vizio LCD tv's at Costco. One was shipped from CT to WA for a temporary move and arrived unscathed. We have had no problems with either one in the past four years. Additionally, our son has one and has also had no problems. That's three out of three!
robbydee on 2010-09-18:
I know RCA used to make good products, but that was a LONG time ago. I used to sell TV's at Circuit City about 10 years ago and they were junk back then. A couple of things to keep in mind with electronic purchases: First, avoid combination TV/DVD players as these tend to fail far faster than stand alone units and are more difficult to replace. Second, especially true now with flat panel TV's, is that you pay more for features, not for how long the TV will last. Where tube TV's commonly lasted 10+ years, flat panel TV's are far more prone to fail long before that, regardless of brand. Brand name does still mean something, however. Sony, Samsung, Mitsubishi, Panasonic and others have more quality control than "bargain brands" and usually have the best picture. That doesn't mean they will necessarily last longer, but they have better odds.
Close commentsAdd reply
BAD PURCHASE
Posted by on
I purchased a NEW 46" LCD flat screen TV on 11/16/09 for almost $1000!! As of 10/20/09 it no longer works and was informed by their 'CSR' that the mainboard is bad, and since I can't locate my original receipt, I'm out of luck on their repairing it. The CSR was extremely rude to me and rather a smart___ to say the least. Besides, who in the earth expects a BRAND NEW TV to go out in just 11 months??? I had a wide screen Mitzubishi for 15 years that I NEVER had any problems with. I think I purchased the wrong brand!! Warning to buyers...if you buy RCA...hold on to your receipt!! Better yet...try buying a Mitzubishi!!
     
Read 4 RepliesAdd reply

User Replies:

Anonymous on 2009-10-22:
You should hold on to receipt no matter what brand you purchase.
bcd on 2009-10-22:
RE: “I purchased a NEW 46" LCD flat screen TV on 11/16/09 …”

I see you purchased it next month?? Well then, you’ll have a second chance to save that receipt.
i_am_canadian on 2009-10-22:
Since the purchase date was 11 months ago, I assume the transaction occurred 11/16/08. But as for holding on to the receipt, that's just common sense.
redmx3racer on 2009-10-23:
Bet you wish you had your receipt!!!
Close commentsAdd reply
RCA DVD/VCR Combo Piece Of Crap!!!
Posted by on
We purchased a combo DVD/VCR in May of 2008. Well, the first one we bought we plugged it in and it was froze on the word "HELLO" on the screen. I called and they said it was an error and to take it back and exchange it. So, I did, and now........it has been 13 months, since the Customer Service representative informed me, and same exact thing. They told me to unplug it for 45 min. I did, no help. Called back, "Well, it must be an error and according to your serial number it is out of warranty as of May." What?? I mean your products can not last longer than 1 year! The first one never worked!

I will not EVER buy from RCA again! This was over $100 about $150 to be exact, and she tells me to just go out and buy a new one!
     
Read 0 RepliesAdd reply
TV Not Working 13 Months After Purchase
Posted by on
NEW YORK -- Tv was purchased at Wal-mart June 2007 and I had problems within first year and TV now (July 2008) needs a power supply that will be a $400 repair. Repair shop contacted RCA because part was unavailable everywhere else and RCA said it would do A global search and notify repair shop if part could be found within 48 hours. One week later I called repair shop and they were still waiting. I called RCA and they told me they found a part and I needed to call the repair shop to give them the phone # of supplier.

Very bad customer service, not enough space to vent about all calls with RCA but would not recommend or ever purchase another RCA product.
     
Read 4 RepliesAdd reply

User Replies:

Slimjim on 2008-12-23:
RCA TVs are krap these days. Remember when the US made front running electronics and Zenith and RCA were top shelf sets?
harebear on 2009-08-07:
Agree completely. They stonewall cuatomers and they do not care
BokiBean on 2009-08-07:
Isn't that terrible? RCA used to be a great name.

Sorry about your tv. Helpful review.
harebear on 2009-08-07:
Agree completely. They stonewall cuatomers and they do not care
Close commentsAdd reply
RCA Sucks
Posted by on
I will never in my life by another RCA product. I will say they are friendly when you call customer service but niceness will only get you so far. You will never get anywhere with them. I recently bought a cordless phone and it was defected and didn't work out of the box. Its almost end of December now and I originally called early October..so where have I gotten after calling more than once a week since then... let me tell ya... ABSOLUTELY NO WHERE! All I need is an $80 replacement phone.. oh they will be shipping it out, they will be calling me back, or I need to call back, I will see it within 21 business days.. its been way over 21 business days now. I spent more time on hold than anything else and when I spoke to someone they had absolutely no answers to any of my simple questions. Be smart, save yourself the trouble and DO NOT buy an RCA product.

It is sure to fail and you will sure waste your time trying to get a replacement if its supposedly under warranty!
     
Read 0 RepliesAdd reply
Junk!!!!
Posted by on
Where do I begin with this company. We bought a 26" LCD HDTV in 2006, Almost a year to the day later it broke. For a fee they replaced it (we paid for shipping), almost a year to the day later this 1 broke. The first 1 went out completely, the second 1 won't stop scanning through channels. RCA will not release the manuals to TV repair shops, to fix them. They want us to send this 1 back in and of course want us to pay shipping again. It's a huge red flag to me when they don't release manuals to repair shops. I advise anyone I talk to to NEVER EVER buy anything made by RCA. It's junk, and they do nothing to make things right. People wonder why nobody buys American anymore, well here's a good example. My other 2 Japanese made TVs have never failed me.

I've had my Daewoo TV for 5 years, never 1 problem. So if you pick RCA be advised you might as well burn your money!!!
     
Read 10 RepliesAdd reply

User Replies:

GenuineNerd on 2008-07-04:
That RCA TV is probably made in China. I don't think TV sets are manufactured in the USA any longer. I know that GE/RCA once had factory service centers coast to coast; whether they are still around I don't know offhand. If RCA still has a local factory service center in your area, give them a call.
Anonymous on 2008-07-04:
RCA is just a name. Last I heard, RCA sets were manufactured by Thomson (French), under license, in factories all over the globe. And are you saying that they'll replace the set if you just pay shipping? Compared to what people who buy low-end sets get, that's a pretty sweet deal. (Just look up Polaroid on this site)
Anonymous on 2008-07-04:
www.eserviceinfo.com and search for your model.
huskeraj on 2008-07-05:
I want to comment on trixta's comment. Yes I am finding out that RCA does have plants all over. I guess that's not really my point. My point is I have now owned 2 RCA tvs' in the past 2 years, both broke, they make it very difficult to have them fixed, because they don't release their manuals to authorized RCA dealers, to fix them. This is very frustrating because I believe the problem with my current RCA is a minor problem that could probably be fixed rather easy, and cheap. Instead they want you to pack it up ship it back pay for shipping, and yes also pay for the replacement set. In all I am looking at around $400, and to me that is not a sweet deal. Especially the 2nd time in 2 years. So for the original set I bought for $1000, it will now cost me nearly another $800 after going through this crap again. So that is my major gripe. They make it very difficult to fix what I think is a very minor problem.
Anonymous on 2008-07-06:
How do you know that authorized RCA repair shops don't have manuals? It would be rather absurd for RCA to do such a thing. BTW I found a few more web pages that offer repair manuals for RCA LCD models.
huskeraj on 2008-07-06:
Responding to passingby....I know that the repair shop that I contacted in my town does not have the repair manual for my model, because they told me they don't. When I checked with them about getting it fixed they informed me that RCA would not give them the manual, because their policy on that model is to replace them. Speaking of absurd, to me this is absurd. By the way if you know where I can get the manual for my model TV, I would like to know where????
Ponie on 2008-07-06:
www.servicemanuals.net
Ponie on 2008-07-06:
PassingBy, sorry I missed your first response.

huskeraj, rather than come back with more moaning and groaning, why didn't you just go to the site PassingBy supplied?

'...RCA would not give them the manual...' RCA doesn't have to give them the manual, either you or they can go online and get one. You seem to have access to a computer--so use it.
huskeraj on 2008-07-06:
Ponie, I did check passingbys' site that he supplied, as did I your suggestion,there is no manual for my model TV there. Actually what I need is the service manual, I have the owners manual. I checked every site I can think of, even e-bay...nothing. Actually I have a pretty good idea that I may need a new motherboard, which I am sure I won't find anywhere either. I e-mailed RCA to inquire about getting 1, but I'm sure that will be a dead end. And by the way I don't feel I am moaning and groining. All I am doing is telling people my experience with RCA....and to beware when you buy from them...isn't that what this website is all about....my 3 cents????
Ponie on 2008-07-06:
Nowhere did you respond that you checked the site supplied by PassingBy. Before I posted the site I mentioned, I checked to see that it was what you'd be looking for. Two months ago I purchased a TV. The service manual for my set is available from them. Of course, it costs $24.95 but most text books come with a price.
Close commentsAdd reply
46 Inch LCD TV - RCA is Terrible!
Posted by on
AUBURN, ALABAMA -- I've now heard a lot of people having problems with this TV. My TV blanks out every so often in the middle of watching it, then comes back on. I called up RCA, and they didn't even care. I called consumer relations at RCA, and they didn't care either!!! The consumer relations department is the highest up a consumer can go at RCA, and this just goes to show how terrible this company really is.

AVOID RCA AT ALL COSTS. IF YOU HAVE TO PAY 100 BUCKS MORE FOR ANOTHER TV, DO IT. RCA DOES NOT MAKE GOOD PRODUCTS, NOR WILL THEY TRY TO MAKE THINGS RIGHT.
     
Read 0 RepliesAdd reply
RCA HD TV - Problems & No RCA Customer Service
Posted by on
FOLSOM, CALIFORNIA -- Dec 20, 2004 I purchased an RCA 50" Hi Def DLP - Model HD50LPW165.
Jan 2006 the lamp went out. $ 300.00. (Common occurrence per web site info).
Aug 2007 the Digital Module went out. $ 475.00
plus $ 175.00 labor.

In less than 3 years $ 950.00 in repairs and who knows what will be next.
RCA's response ? - Computer generated email acknowledgment thanking me for my interest.

Refers me to Thomson Network - 800 number with voice mail maze that directed me to another 800 number telling me where I can purchase the parts.

It's as if no one exists at either company, nor does anyone care or empowered to address the problem.

I will never purchase RCA products ever again.
     
Read 5 RepliesAdd reply

User Replies:

Anonymous on 2007-09-01:
It isn't just RCA but most all projection TV lamps are expensive to replace.
tnchuck100 on 2007-09-01:
Unfortunately brand names today are almost meaningless. Just about all of these "names" buy a product manufactured in China, Taiwan, Korea, Philippines, etc. Then they just stick their name on it. It is not like it used to be.
Anonymous on 2007-09-01:
LCD is the way to go. They are replacing CRT and plasma. Yes, the proj. lamps burn out quicker than household light bulbs.
Anonymous on 2007-09-01:
Consumer Protection Laws

Owners should be aware of laws against deceptive advertising and pricing.

“These state laws often allow a customer to sue even if the violation was not intentional. For example, if you sell a product manufactured by a U.S.-based company (say, a Schwinn bike) and mistakenly advertise that the product was made in the U.S. when in fact it was made in Taiwan, you may be liable under consumer protection laws.”

http://www.nolo.com/article.cfm/objectID/335A29B1-5FEF-4C77-
dontbuyrcatvs on 2007-10-29:
Different model, same experience. I bought an RCA 20" TV last fall; I had to exchange it the following day because the picture didn't work. The second one worked fine for eight months, then died. I took it to an authorized RCA repair shop and paid $20 to find out they couldn't fix it. Customer "service" refused to do anything at all because I couldn't find my receipt, though they had a record of the sale and the invoice from the repair place proving that the set was within warranty. I got a new receipt (Wal-Mart's customer service, at least, is excellent), and RCA then informed me that they would be happy to replace my television free of charge if I shipped it to them and paid a $70 service fee, plus tax. Yeah, right. I wouldn't pay $5 for anything RCA makes.
Close commentsAdd reply
Product defect and non-existent customer service
Posted by on
Bought an RCA 32" television with an extended warranty. TV lost picture and sound in 8 months. Still under mfg. warranty. To date Thomson/RCA service center could not repair TV so Thomson replaced with another defective TV. Thomson replaced the defective TV with yet another defective TV. Obviously the entire line was defective so I requested my money back. Filed a complaint with the Better Business Bureau and Thomson responded with untruthful replies. Said issue was resolved to the customers satisfaction. I sent a rebuttal stating that I still did not have a television that worked. Thomson sent another letter to the BBB stating that they were refunding my money. The issue began in January 2007 and I still have no TV or no refund, seven months later. They have lied to me and to the Better Business Bureau. I have made over 100 phone calls trying to resolve this and just get a run-around from Thomson. At the end of May Thomson told me I would receive a refund and I have not heard from them since. No TV - no refund to date. After checking up on the company, it appears that this is normal business practice for them. They produce a piece of junk and then keep stringing you along until you give up and cut your loss. There are thousands of people across the US that have had the same problem. One guy has been trying to get resolution for over 2 years. I am filing a complaint with Attorney generals in 3 states, maybe then I will get my money back. Do not buy RCA, GE or Thomson products. Their service is non-existent and their products are defective, this includes DVD players, TV's, phones, and MP3 players.

The company does not stand by their products.
     
Read 2 RepliesAdd reply

User Replies:

Phrin on 2007-07-10:
I am going through the same thing. This is the 2nd defective TV. First one they offered to give my money back of to replace it with an upgrade. I took the upgrade. This one lasted 8 months and totally went blank no sound or picture in Dec. 2006. No parts to fix it and am told that it was out of warranty because the warranty was on the date of the first TV. When I said that I was never told that and if I knew it I would have just asked for my money back they told me they have no record of offering me my money back. The store that I purchased at has probably made just as many calls as I have to Thomson with no avail. I was last told to write to the Review Board and that was 3 months ago and no word. The store was told that they will no longer talk with them about this problem that it is between the consumer and them. However they have not tried to contact me at all. How do I go about contacting the Attorney General as you did? I was shocked to see your posting and several others on other sites.
kayleeolivia on 2007-08-31:
So have you gotten anything resolved yet?I so wish I had read all of this before buying my tv. My tv went out too and to date they have done nothing even though they promise me that parts are coming.
Close commentsAdd reply
Top of Page | Next Page >