RCA

Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 1 ratings and
18 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Do Not Buy RCA Tv's
Posted by on
Purchased two (2) RCA 32 Inch - Model L32HD230 color Tv's with built in DVD players a little more than a year ago - got the extended warranty on both. Less than six months after the purchase the screen on one of the TV's went totally blank (sound-no picture). After many hours of on-line research I was able to located a local "authorized" service center. Upon taking my TV in for warranty repair I was advised that only parts were covered even though I had my contract and it clearly stated "Parts and Labor" - Left the repair center quite angry and took another three days trying to located the proper place to contact RCA to clear up the confusion. RCA representative finally acknowledged my warranty with parts and labor and said they would contact the service center. Got a call two days later from the service center telling me they had gotten a call from RCA and Labor was not included. BUT MY WARRANTY CLEARLY STATED IN LARGE LETTERS - PARTS AND LABOR".. Took more than a week to contact RCA again. They acknowledged Labor was included. I demanded a new TV - after several calls, RCA agreed to sent me a refubrished TV - lesser quality - less cost than what I paid for. Got that TV and it went out 3 months later. I threw it in the trash.

This past week the second TV I purchased with PARTS AND LABOR warranty had the screen go blank. Total usage time: 1st TV = 6 months/plus 3 months for rebuilt replacement / 2nd TV - 13 months. One month after warranty expired.
RCA SUCKS BIG TIME - DO NOT BUY RCA
     
Replies
BAD PURCHASE
Posted by on
I purchased a NEW 46" LCD flat screen TV on 11/16/09 for almost $1000!! As of 10/20/09 it no longer works and was informed by their 'CSR' that the mainboard is bad, and since I can't locate my original receipt, I'm out of luck on their repairing it. The CSR was extremely rude to me and rather a smart___ to say the least. Besides, who in the earth expects a BRAND NEW TV to go out in just 11 months??? I had a wide screen Mitzubishi for 15 years that I NEVER had any problems with. I think I purchased the wrong brand!! Warning to buyers...if you buy RCA...hold on to your receipt!! Better yet...try buying a Mitzubishi!!
     
Replies
RCA DVD/VCR Combo Piece Of Crap!!!
Posted by on
We purchased a combo DVD/VCR in May of 2008. Well, the first one we bought we plugged it in and it was froze on the word "HELLO" on the screen. I called and they said it was an error and to take it back and exchange it. So, I did, and now........it has been 13 months, since the Customer Service representative informed me, and same exact thing. They told me to unplug it for 45 min. I did, no help. Called back, "Well, it must be an error and according to your serial number it is out of warranty as of May." What?? I mean your products can not last longer than 1 year! The first one never worked!

I will not EVER buy from RCA again! This was over $100 about $150 to be exact, and she tells me to just go out and buy a new one!
     
Replies
RCA HD TV - Problems & No RCA Customer Service
Posted by on
FOLSOM, CALIFORNIA -- Dec 20, 2004 I purchased an RCA 50" Hi Def DLP - Model HD50LPW165.
Jan 2006 the lamp went out. $ 300.00. (Common occurrence per web site info).
Aug 2007 the Digital Module went out. $ 475.00
plus $ 175.00 labor.

In less than 3 years $ 950.00 in repairs and who knows what will be next.
RCA's response ? - Computer generated email acknowledgment thanking me for my interest.

Refers me to Thomson Network - 800 number with voice mail maze that directed me to another 800 number telling me where I can purchase the parts.

It's as if no one exists at either company, nor does anyone care or empowered to address the problem.

I will never purchase RCA products ever again.
     
Replies
Product defect and non-existent customer service
Posted by on
Bought an RCA 32" television with an extended warranty. TV lost picture and sound in 8 months. Still under mfg. warranty. To date Thomson/RCA service center could not repair TV so Thomson replaced with another defective TV. Thomson replaced the defective TV with yet another defective TV. Obviously the entire line was defective so I requested my money back. Filed a complaint with the Better Business Bureau and Thomson responded with untruthful replies. Said issue was resolved to the customers satisfaction. I sent a rebuttal stating that I still did not have a television that worked. Thomson sent another letter to the BBB stating that they were refunding my money. The issue began in January 2007 and I still have no TV or no refund, seven months later. They have lied to me and to the Better Business Bureau. I have made over 100 phone calls trying to resolve this and just get a run-around from Thomson. At the end of May Thomson told me I would receive a refund and I have not heard from them since. No TV - no refund to date. After checking up on the company, it appears that this is normal business practice for them. They produce a piece of junk and then keep stringing you along until you give up and cut your loss. There are thousands of people across the US that have had the same problem. One guy has been trying to get resolution for over 2 years. I am filing a complaint with Attorney generals in 3 states, maybe then I will get my money back. Do not buy RCA, GE or Thomson products. Their service is non-existent and their products are defective, this includes DVD players, TV's, phones, and MP3 players.

The company does not stand by their products.
     
Replies
No manual made available in English or online for download
Posted by on
Ino phone manual in English available. no download online for RCA 25201 phone
     
Replies
Don't buy
Posted by on
Junk only a year and a half old and cost a 100 bucks skips cds, sound goes up and down by its self don't buy.
     
Replies
The Bulb
Posted by on
101 WEST 103RD STREET, INDIANA -- I bought this 50 inch TV two years ago. Its an RCA hdTV I have had to replace the bulb every six months the bulb is out again and I'm out of money.

I'm single and didn't have the money to just give away I paid 1,1116.75 I still have my recent I never got to enjoy. My TV.
     
Replies
Rca is junk
Posted by on
This product stopped working after just 14 moths. RCA is no longer a USA product and trying to deal with these nitwits is a joke. They gave me a rote response to my complaint and when I tried to go higher up they shut me off completely. Stay away from RCA!
     
Replies
No TV
Posted by on
N. RIDGEVILLE, OHIO -- My 27 inch TV only lasted 2 years I'm not happy with this. Do you think I should have to buy another TV all ready? Shouldn't RCA replace it or should Walmart. I'm not a happy customer.


Thank you,

bud
     
Replies
Top of Page | Next Page >