Got a tablet from a friend, Practically new since it didn't do anything as advertised and she hoped I could make use of it. Upon getting the tablet I realized right away that not only was the operating system on the device corrupt but the recovery partition was as well. Figured, "How hard could it be to install Windows10 again on it?" so I did so only to find out every device on the thing needed a driver.
Took forever scouring Google for a support site only to find that the official RCA site is broken (Links often break or take you to the store page. "Click here for drivers" links take you back to the same page you just attempted to click the link from and half the devices listed don't even HAVE a 'drivers' section.) I finally managed to start a ticket and after two days of waiting, Got a response.
After explaining my case and asking for the missing drivers (All the core INTEL ones for the Intel Framework for the ATOM boards these tablets are based on) I was asked every question I'd already detailed having attempted in my initial post. I eye-rolled, Knowing script-reading when I hear it. After five emails pointing this out to the technician I finally got some "Service" where he asked me for the bios version. After giving it to him, He sent me to a download page on GOOGLE DRIVE (Never a good sign when a company has to use a public storage service.) for the drivers that "Matched the device pointed to by my bios version".
The drivers wouldn't even download as the technician hadn't even given me permission to download them off the Google drive. After giving me the link and when they finally DID let me download, I noticed that despite having a machine that clearly showed up as the w101-cs model in every other diagnostic tool I have access to he gave me the wrong drivers. (For the W116 V2 device). Needless to say these didn't work.
Being a technician myself and having LOST MY JOB because of outsourcing to India, I get absolutely livid when I have to call up tech support and they simply read off a script and have no concept of reading comprehension or service support. So much so that attempting to open a new ticket expressly asking for a new technician ended up sidling me with the exact same technician. On a whim, I attempted to start a support ticket under a different email and account. Only to get the same exact technician a third time.
Either they only have one "Tech" to handle all their broken crapware or "Paul **" must be an extremely popular name in India. All the while whenever I pointed out that he was wrong on many levels all they could suggest was to "Send in the device and we will fix!"
But I'm sorry, one shouldn't have a device that breaks out of the box and has to be SENT IN and shipping both ways PAID FOR just to restore drivers that should have been included on an install USB key or minidisc in the device's box. RCA must stand for "Really Crap Appliances" these days because it seems that's all they deal in now. I have never had this much of a nightmare with getting support for a product that should have been better designed.
BULLHEAD CITY, ARIZONA -- I had my car DVD player for a little over 30 days and the speakers are blown so I went to exchange it at Wal-Mart and they said I needed to contact RCA directly because it was past 15 days. The only numbers I could find were either disconnected or wrong.
I finally contacted a Wal-Mart manager after searching myself for 2 days who was able to find me a phone number. It was not the right number but they transferred me to the right department. The representative who helped me spoke very poor English and gave me a website that does not exist to start my repair order. I called back the next day and spoke to a manager who's English was just as bad and told me to Google "RCA repair authorization."
After starting my repair order I found out I would need to send them my device (which my son uses daily because I commute long distances for my business) and once they received it they would get back to me in 3-4 weeks to let me know if they'll be replacing or repairing. When I brought up my son the manager in a very nice way told me he didn't care, there was nothing he could do and if I wanted it fixed this was how I would have to do it, but ensured me it wouldn't cost me anything!!! I will NEVER buy or recommend there product to anyone. Seems to be a CHINA made and managed product now.
ILLINOIS -- I bought a RCA 32 inch TV 2016 and is still under warranty. The color went out. So I called the number in the warranty book and they told me they do not fix RCA TV anymore. I need to call this number 877-400-1230. I called and they told me they only work on 19 inch and smaller TV's. I said I need the number to speak to someone to have mine fixed. She said she does not have a number for me to call. I said "give me the main office number". She said "I don't have it". I asked her who does she work for. She said "RCA". Then she started yelling "I only fix TV 19" and smaller. Cannot help you."
I said my TV is not a year old I want it fixed under warranty. She said "I cannot help you". If you look on the website for RCA TV it has this number and all other numbers are no good anymore. I think RCA sells all junk now from CHINA and it bit them in the butt and cannot pay for all of the repairs that need to be done. No more Samsung or RCA TV's for me and I will be contacting the BBB and the Attorney General Office. So don't buy RCA. You cannot get it fixed.
LYNWOOD, ILLINOIS -- I bought this tablet and 3 weeks later it will not turn on. Tried taking it back to Walmart they told me to send it to RCA. I call a number - all India people not American. They send me a label to send product back, I do track it says they got it in Lockport NY. Week later I call RCA India and they tell me if you can understand when they talk, they cannot locate my tablet. Well this goes on for weeks back and forth with the India people so hard to understand. So I get smart and Google earth the warehouse in NY I sent my tablet. Looks empty and no cars - nothing around. I smell fraud and theft.
So I get the number to this warehouse. Guess what a recording now directing me to call some place in Canada. Now these who knows who these people are have my tablet that had all my personal information on only because I trusted it was a good brand. I have reported this to the BBB and also emailed the CEO of Walmart. I am going to get my local TV investigated team involved and probably the FBI, this is fraud and theft of product and personal information.
Purchased two (2) RCA 32 Inch - Model L32HD230 color TVs with built in DVD players a little more than a year ago - got the extended warranty on both. Less than six months after the purchase the screen on one of the TVs went totally blank (sound- no picture). After many hours of online research I was able to locate a local "authorized" service center. Upon taking my TV in for warranty repair I was advised that only parts were covered even though I had my contract and it clearly stated "Parts and Labor". Left the repair center quite angry and took another three days trying to locate the proper place to contact RCA to clear up the confusion.
RCA representative finally acknowledged my warranty with parts and labor and said they would contact the service center. Got a call two days later from the service center telling me they had gotten a call from RCA and Labor was not included. BUT MY WARRANTY CLEARLY STATED IN LARGE LETTERS - "PARTS AND LABOR". Took more than a week to contact RCA again. They acknowledged Labor was included. I demanded a new TV. After several calls, RCA agreed to send me a refurbished TV - lesser quality, less cost than what I paid for. Got that TV and it went out 3 months later. I threw it in the trash.
This past week the second TV I purchased with PARTS AND LABOR warranty had the screen go blank. Total usage time: 1st TV = 6 months/plus 3 months for rebuilt replacement / 2nd TV - 13 months. One month after warranty expired. RCA SUCKS BIG TIME. DO NOT BUY RCA.
I purchased a NEW 46" LCD flat screen TV on 11/16/09 for almost $1000!! As of 10/20/09 it no longer works and was informed by their 'CSR' that the mainboard is bad, and since I can't locate my original receipt, I'm out of luck on their repairing it. The CSR was extremely rude to me and rather a smart ** to say the least. Besides, who in the earth expects a BRAND NEW TV to go out in just 11 months??? I had a wide screen Mitsubishi for 15 years that I NEVER had any problems with. I think I purchased the wrong brand!! Warning to buyers, if you buy RCA hold on to your receipt!! Better yet try buying a Mitsubishi!!
We purchased a combo DVD/VCR in May of 2008. Well, the first one we bought we plugged it in and it was froze on the word "HELLO" on the screen. I called and they said it was an error and to take it back and exchange it. So, I did, and now it has been 13 months, since the Customer Service representative informed me, and same exact thing.
They told me to unplug it for 45 min. I did, no help. Called back, "Well, it must be an error and according to your serial number it is out of warranty as of May." What?? I mean your products cannot last longer than 1 year! The first one never worked! I will not EVER buy from RCA again! This was over $100 about $150 to be exact, and she tells me to just go out and buy a new one!
NEW YORK -- TV was purchased at Wal-mart June 2007 and I had problems within first year and TV now (July 2008) needs a power supply that will be a $400 repair. Repair shop contacted RCA because part was unavailable everywhere else and RCA said it would do a global search and notify repair shop if part could be found within 48 hours. One week later I called repair shop and they were still waiting. I called RCA and they told me they found a part and I needed to call the repair shop to give them the phone # of supplier. Very bad customer service, not enough space to vent about all calls with RCA but would not recommend or ever purchase another RCA product.
I will never in my life by another RCA product. I will say they are friendly when you call customer service but niceness will only get you so far. You will never get anywhere with them. I recently bought a cordless phone and it was defective and didn't work out of the box. It's almost end of December now and I originally called early October, so where have I gotten after calling more than once a week since then? Let me tell ya... ABSOLUTELY NOWHERE!
All I need is an $80 replacement phone... oh they will be shipping it out, they will be calling me back, or I need to call back, I will see it within 21 business days. It's been way over 21 business days now. I spent more time on hold than anything else and when I spoke to someone they had absolutely no answers to any of my simple questions. Be smart, save yourself the trouble and DO NOT buy an RCA product. It is sure to fail and you will sure waste your time trying to get a replacement if it's supposedly under warranty!