RCA Consumer Reviews

Got a tablet from a friend, Practically new since it didn't do anything as advertised and she hoped I could make use of it. Upon getting the tablet I realized right away that not only was the operating system on the device corrupt but the recovery partition was as well. Figured, "How hard could it be to install Windows10 again on it?" so I did so only to find out every device on the thing needed a driver.

Took forever scouring Google for a support site only to find that the official RCA site is broken (Links often break or take you to the store page. "Click here for drivers" links take you back to the same page you just attempted to click the link from and half the devices listed don't even HAVE a 'drivers' section.) I finally managed to start a ticket and after two days of waiting, Got a response.

After explaining my case and asking for the missing drivers (All the core INTEL ones for the Intel Framework for the ATOM boards these tablets are based on) I was asked every question I'd already detailed having attempted in my initial post. I eye-rolled, Knowing script-reading when I hear it. After five emails pointing this out to the technician I finally got some "Service" where he asked me for the bios version. After giving it to him, He sent me to a download page on GOOGLE DRIVE (Never a good sign when a company has to use a public storage service.) for the drivers that "Matched the device pointed to by my bios version".

The drivers wouldn't even download as the technician hadn't even given me permission to download them off the Google drive. After giving me the link and when they finally DID let me download, I noticed that despite having a machine that clearly showed up as the w101-cs model in every other diagnostic tool I have access to he gave me the wrong drivers. (For the W116 V2 device). Needless to say these didn't work.

Being a technician myself and having LOST MY JOB because of outsourcing to India, I get absolutely livid when I have to call up tech support and they simply read off a script and have no concept of reading comprehension or service support. So much so that attempting to open a new ticket expressly asking for a new technician ended up sidling me with the exact same technician. On a whim, I attempted to start a support ticket under a different email and account. Only to get the same exact technician a third time.

Either they only have one "Tech" to handle all their broken crapware or "Paul **" must be an extremely popular name in India. All the while whenever I pointed out that he was wrong on many levels all they could suggest was to "Send in the device and we will fix!"

But I'm sorry, one shouldn't have a device that breaks out of the box and has to be SENT IN and shipping both ways PAID FOR just to restore drivers that should have been included on an install USB key or minidisc in the device's box. RCA must stand for "Really Crap Appliances" these days because it seems that's all they deal in now. I have never had this much of a nightmare with getting support for a product that should have been better designed.

BULLHEAD CITY, ARIZONA -- I had my car DVD player for a little over 30 days and the speakers are blown so I went to exchange it at Wal-Mart and they said I needed to contact RCA directly because it was past 15 days. The only numbers I could find were either disconnected or wrong.

I finally contacted a Wal-Mart manager after searching myself for 2 days who was able to find me a phone number. It was not the right number but they transferred me to the right department. The representative who helped me spoke very poor English and gave me a website that does not exist to start my repair order. I called back the next day and spoke to a manager who's English was just as bad and told me to Google "RCA repair authorization."

After starting my repair order I found out I would need to send them my device (which my son uses daily because I commute long distances for my business) and once they received it they would get back to me in 3-4 weeks to let me know if they'll be replacing or repairing. When I brought up my son the manager in a very nice way told me he didn't care, there was nothing he could do and if I wanted it fixed this was how I would have to do it, but ensured me it wouldn't cost me anything!!! I will NEVER buy or recommend there product to anyone. Seems to be a CHINA made and managed product now.

LYNWOOD, ILLINOIS -- I bought this tablet and 3 weeks later it will not turn on. Tried taking it back to Walmart they told me to send it to RCA. I call a number - all India people not American. They send me a label to send product back, I do track it says they got it in Lockport NY. Week later I call RCA India and they tell me if you can understand when they talk, they cannot locate my tablet. Well this goes on for weeks back and forth with the India people so hard to understand. So I get smart and Google earth the warehouse in NY I sent my tablet. Looks empty and no cars - nothing around. I smell fraud and theft.

So I get the number to this warehouse. Guess what a recording now directing me to call some place in Canada. Now these who knows who these people are have my tablet that had all my personal information on only because I trusted it was a good brand. I have reported this to the BBB and also emailed the CEO of Walmart. I am going to get my local TV investigated team involved and probably the FBI, this is fraud and theft of product and personal information.

1962 -- Purchased the set at local Walmart. Set the television up at home and attempted to play some blu-rays expecting a 4K experience. Noticed that the quality was not near as good as my friend's television that was 4K. Called support and found out that I'd have to email to get information. Emailed with the question as to why was not getting 4K resolution. I was told to check the HDMI cable and make sure that the device I was using would produce 4K.

The input device is a brand new LG 4K Blu-ray player. When I told them this they came up with something that was absolutely ridiculous and not even directed at the issue. I asked him to try again and didn't receive another answer for two weeks later. That answer was the same as the first try using an HDMI cable with a 4K appliance.

By this time I'd already taken the television back to Walmart and they kindly refunded me the TV even though it was outside their 14 day return guidelines. After doing some research I found out this particular TV does not produce 4K and that it only has enough pixels to produce 2K and uses a mirroring process to attempt to make it look like 4K. This is outright misrepresentation so I brought it to the attention of management at Walmart. Buyer beware on this product.

1962 -- I got a $400 RCA 58 inch flat screen TV (rh0s581sm) from Superstore. Three months after buying it the screen gets so messed up that it's basically useless. Going through the warranty claim process is a totally waste of time and mental sanity, as they demand all kind of info, photos, etc and then they stop communication. I spent hours on phone trying to talk with an agent and all they do is they kick you around until you give up. Their warranty is just a catch-22 which the customer always ends up losing. They say there's physical damage and THERE IS NOT! It's just pointless and useless. WARNING - DO NOT BUY RCA. Their products are pure and unadulterated crap and their customer service sucks big time.

ILLINOIS -- I bought a RCA 32 inch TV 2016 and is still under warranty. The color went out. So I called the number in the warranty book and they told me they do not fix RCA TV anymore. I need to call this number 877-400-1230. I called and they told me they only work on 19 inch and smaller TV's. I said I need the number to speak to someone to have mine fixed. She said she does not have a number for me to call. I said "give me the main office number". She said "I don't have it". I asked her who does she work for. She said "RCA". Then she started yelling "I only fix TV 19" and smaller. Cannot help you."

I said my TV is not a year old I want it fixed under warranty. She said "I cannot help you". If you look on the website for RCA TV it has this number and all other numbers are no good anymore. I think RCA sells all junk now from CHINA and it bit them in the butt and cannot pay for all of the repairs that need to be done. No more Samsung or RCA TV's for me and I will be contacting the BBB and the Attorney General Office. So don't buy RCA. You cannot get it fixed.

CANTON, GEORGIA -- RCA flat screen TV was the worse product I have ever seen. Only 18 months and it died completely. I called the company and they surely don't care about the inferior products they make. Don't buy RCA!

US -- What the ** RCA haters. What are y'all talking about? RCA tablets are good like really bruh. They run smooth on games and apps
RCA tablets. Battery life is really good like just stop it, get some help ** y'all RCA haters. I rate it more than 10,000,000,000,000 stars.

NEW YORK -- Got I on Walmart.com I is slow for a new table, navigation is hard screen changes to home screen any given time wouldn't recommend this product

Bought an RCA 32" television with an extended warranty. TV lost picture and sound in 8 months. Still under mfg. warranty. To date Thomson/RCA service center could not repair TV so Thomson replaced with another defective TV. Thomson replaced the defective TV with yet another defective TV. Obviously the entire line was defective so I requested my money back. Filed a complaint with the Better Business Bureau and Thomson responded with untruthful replies. Said issue was resolved to the customer's satisfaction. I sent a rebuttal stating that I still did not have a television that worked. Thomson sent another letter to the BBB stating that they were refunding my money.

The issue began in January 2007 and I still have no TV or no refund, seven months later. They have lied to me and to the Better Business Bureau. I have made over 100 phone calls trying to resolve this and just get a run-around from Thomson. At the end of May Thomson told me I would receive a refund and I have not heard from them since. No TV - no refund to date. After checking up on the company, it appears that this is normal business practice for them. They produce a piece of junk and then keep stringing you along until you give up and cut your loss. There are thousands of people across the US that have had the same problem.

One guy has been trying to get resolution for over 2 years. I am filing a complaint with Attorney generals in 3 states, maybe then I will get my money back. Do not buy RCA, GE or Thomson products. Their service is non-existent and their products are defective, this includes DVD players, TV's, phones, and MP3 players. The company does not stand by their products.