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RCA HD TV - Problems & No RCA Customer Service
Posted by Whereisquality on 08/31/2007
FOLSOM, CALIFORNIA -- Dec 20, 2004 I purchased an RCA 50" Hi Def DLP - Model HD50LPW165.
Jan 2006 the lamp went out. $ 300.00. (Common occurrence per web site info).
Aug 2007 the Digital Module went out. $ 475.00
plus $ 175.00 labor.

In less than 3 years $ 950.00 in repairs and who knows what will be next.
RCA's response ? - Computer generated email acknowledgment thanking me for my interest.

Refers me to Thomson Network - 800 number with voice mail maze that directed me to another 800 number telling me where I can purchase the parts.

It's as if no one exists at either company, nor does anyone care or empowered to address the problem.

I will never purchase RCA products ever again.
     
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Posted by Anonymous on 2007-09-01:
It isn't just RCA but most all projection TV lamps are expensive to replace.
Posted by tnchuck100 on 2007-09-01:
Unfortunately brand names today are almost meaningless. Just about all of these "names" buy a product manufactured in China, Taiwan, Korea, Philippines, etc. Then they just stick their name on it. It is not like it used to be.
Posted by Anonymous on 2007-09-01:
LCD is the way to go. They are replacing CRT and plasma. Yes, the proj. lamps burn out quicker than household light bulbs.
Posted by Anonymous on 2007-09-01:
Consumer Protection Laws

Owners should be aware of laws against deceptive advertising and pricing.

“These state laws often allow a customer to sue even if the violation was not intentional. For example, if you sell a product manufactured by a U.S.-based company (say, a Schwinn bike) and mistakenly advertise that the product was made in the U.S. when in fact it was made in Taiwan, you may be liable under consumer protection laws.”

http://www.nolo.com/article.cfm/objectID/335A29B1-5FEF-4C77-
Posted by dontbuyrcatvs on 2007-10-29:
Different model, same experience. I bought an RCA 20" TV last fall; I had to exchange it the following day because the picture didn't work. The second one worked fine for eight months, then died. I took it to an authorized RCA repair shop and paid $20 to find out they couldn't fix it. Customer "service" refused to do anything at all because I couldn't find my receipt, though they had a record of the sale and the invoice from the repair place proving that the set was within warranty. I got a new receipt (Wal-Mart's customer service, at least, is excellent), and RCA then informed me that they would be happy to replace my television free of charge if I shipped it to them and paid a $70 service fee, plus tax. Yeah, right. I wouldn't pay $5 for anything RCA makes.
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RCA TV
Posted by Mary-c-dotes on 09/01/2007
PALESTINE, TEXAS -- I purchased an RCA 32" HDTV 32V434T last September. Last month it began turning on and off frequently. We had to unplug it at night in order to sleep. I contacted Walmart and was told that I would have to take it to an authorized Repairman. The nearest one is over 100 miles away. According to other reviews, it would cost more to repair it than it cost to buy it.

I have read other reviews and this is a common problem. Why don't they recall them?

     
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Posted by tnchuck100 on 2007-09-01:
A recall COSTS the company money. You purchasing another one MAKES them money. Which do you think they are most likely to lean toward?
Posted by Anonymous on 2007-09-01:
I never buy any high-end electronic products at Walmart or available in Walmart.

They carry low-end electronic junks.

http://www.walmart.com/catalog/product.do?product_id=4810690

This is also not a HDTV. It has a ATSC tuner to convert HD to SD. It downscale the resolutions.

This is why it costs $276.00 @ Walmart.
Posted by Anonymous on 2007-09-01:
When purchasing electronics it's always a good idea to do some research on the make and model that you're interested in, prior to purchasing. HD TV's are definitely somethng you want to be willing to spend a little more on for a long lasting, quality product.
Posted by Anonymous on 2007-09-01:
Justcuz, I here what you are saying but I would wait a few years before I bought one of those hi dollar pieces of JUNK they call HD. There is no why TV is worth that much in the first place.

Mary-c-dotes, wait until the maintenance catches up with the technology till you buy the crap that is out there now and NEVER buy electronics from Wal-mart like they say, it is junk!
Posted by Anonymous on 2007-09-01:
LCD prices have been coming down as more TV makers are switching to LCD over CRT and plasma.

My first Sharp Aquos 45” LCD was $3,500 (two years ago).

I just purchased my second Sharp Aquos 42” LCD was $1600 (few months ago).
Posted by Anonymous on 2007-09-01:
You are right, Lid!
Posted by Anonymous on 2007-09-01:
Thank justcuz, you rule!
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No manual made available in English or online for download
Posted by Contact92 on 09/30/2011
Ino phone manual in English available. no download online for rca 25201 phone
     
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Posted by lexophiliac on 2011-09-30:
http://www.rca4business.com/products/pc/pdf/instruction-book/25201RE1.pdf
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Don't buy
Posted by Littlecatcasper on 12/12/2010
Junk only a year and a half old and cost a 100 bucks skips cds, sound goes up and down by its self don't buy.
     
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Posted by Anonymous on 2010-12-12:
Listening to music on a CD player that skips no matter what CD is being played or, worse, a player that cannot "find" the disk inside is frustrating. The fix may be as easy as cleaning the device with a cleaning disk (available for less than $10) or as complicated as opening the case of the player and realigning the read head (the part that looks like a glass eye). If this fixes the skipping but you are still having trouble with the audio, check your fuse if it is a car system, or your speakers if it is a home or portable system.
Posted by Anonymous on 2010-12-12:
wow people actually listen to CDs still? lol. I have a feeling CDs will becoming obsolete in then near future. Everyone I know has an MP3 player now.
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The Bulb
Posted by BSM on 10/29/2010
I bought this 50 inch TV two years ago. Its an RCA hdTV I have had to replace the bulb every six months the bulb is out again and I'm out of money.

I'm single and didn't have the money to just give away I paid 1,1116.75 I still have my recent I never got to enjoy. My TV.
     
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Posted by Inat on 2010-10-29:
weird. I have an RCA Scenium ( i think that is what it is called) that I bought a few years ago - it was my first "big screen" HDTV. I've never had a problem with it or the bulb. However, modern electronics can be inconsistent - the 2nd HDTV I bought went dead 18 months later - no warranty :(
Posted by Anonymous on 2010-10-29:
Here is a website link to problems w/RCA HD bulbs. Hope it helps.
http://www.fixya.com/tags/rca_hdtv_bulb
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Do Not Buy RCA Tv's
Posted by David2334 on 09/17/2010
Purchased two (2) RCA 32 Inch - Model L32HD230 color Tv's with built in DVD players a little more than a year ago - got the extended warranty on both. Less than six months after the purchase the screen on one of the TV's went totally blank (sound-no picture). After many hours of on-line research I was able to located a local "authorized" service center. Upon taking my TV in for warranty repair I was advised that only parts were covered even though I had my contract and it clearly stated "Parts and Labor" - Left the repair center quite angry and took another three days trying to located the proper place to contact RCA to clear up the confusion. RCA representative finally acknowledged my warranty with parts and labor and said they would contact the service center. Got a call two days later from the service center telling me they had gotten a call from RCA and Labor was not included. BUT MY WARRANTY CLEARLY STATED IN LARGE LETTERS - PARTS AND LABOR".. Took more than a week to contact RCA again. They acknowledged Labor was included. I demanded a new TV - after several calls, RCA agreed to sent me a refubrished TV - lesser quality - less cost than what I paid for. Got that TV and it went out 3 months later. I threw it in the trash.

This past week the second TV I purchased with PARTS AND LABOR warranty had the screen go blank. Total usage time: 1st TV = 6 months/plus 3 months for rebuilt replacement / 2nd TV - 13 months. One month after warranty expired.
RCA SUCKS BIG TIME - DO NOT BUY RCA
     
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Posted by Helpful on 2010-09-17:
You are correct, David, RCA has become a fairly low end brand now and generally builds a cheaper quality form of merchandise. Generally, I do believe in the concept of extended warranties and have been involved in great savings because of such. However, in your review, you've failed to explain who the extended warranty was through. When purchasing such, you generally have the choice of buying warranty coverage through the manufacturer, retailer or some other third party. I usually suggest to avoid the latter. Also, as you've come to learn, make sure the warranty coverage you purchase covers the length of time you would expect without dealing with unexpected costs. If an extra year isn't good enough, make sure the coverage is longer. It's also correct that, at times, when an exchange takes place, a refurbished product can be used in place of repairing your USED product. If one expects more than that, they should further shop for this condition before making the purchase.

Best of luck with your next TV and thanks for the post.
Posted by David2334 on 2010-09-18:
The warranty was through the manufacturer which was actually spelled out in my statement - Note that I dealt with RCA and their authorized service provider. This was the only option offered to me at the time of my purchase of the two 32" televisions. RCA used to be a good quality product. In fact the TV I had before purchasing the two mentioned in my comments lasted more than 20 years which was a major factor in my purchase of RCA. The units were actually purchased from WalMart and even though they were not responsible, the manager of the local WalMart was very helpful in proving me a copy of my purchase receipt even six months after the actual purchase date. And don't repeat this however I actually spoke with a local RCA service provider this past week and that authorized dealer told me to never buy a warranty from RCA. - It's a total waste of money cause not only does the consumer get shafted, so does the repair center.
Posted by Venice09 on 2010-09-18:
It's not just RCA. Too often these warranties aren't worth the paper they're written on. Not only did you waste your money on two warranties, but you have also thrown away a total of three television sets. There was a time when brand names meant something, but not anymore. RCA was one of the best, and to see what it has become is sad indeed.
Posted by Anonymous on 2010-09-18:
Agreed. I never base my shopping for electronics on name brands any more. Venice is right. Brand names USED to mean something, but nopt any more. Most of the parts are imported from china and many other parts of the country. There used to be a time when companies cared about their integrity and customer loyalty, but not any more. The only thing companies care about are how cheap they can make a product, and the most they can purge from their consumers.
Posted by Anonymous on 2010-09-18:
I mean I STILL have an RCA television that my aunt gave to me like over 15 years a go. She bought it, probably in the 1980s, I remember when she first bought it. I used to play Nintendo on it with my cousin. I STILL HAVE the TV and it still works great! Its in our spare bedroom, hooked up and ready for guests. There used to be a time where electronics would LAST. As a matter of fact, I still have my original NINTENDO! I still have my original Nentendo, Sega genesis, Nintendo 64, nintendo game cube, playstation, and playstation 2. I am on my SECOND X Box 360. The first one lasted a little less than a year, when I got the rings of death. Luckily it was replaced under warranty. Goes to show how the electronics business has changed.
Posted by Venice09 on 2010-09-18:
My grandparents only bought RCA televisions. They were among the first to have one with a remote control. My parents were also loyal to RCA. Not only are brand names now meaningless, but I trust them even less when bought at Walmart, as in the OP's case. I think some things are made specifically for Walmart and are of even worse quality than what is sold in other stores.
Posted by Anonymous on 2010-09-18:
oh agreed venice. Wal Mart demands their suppliers to lower their price, thus, lowering their profit line. So they have to make up for it somewhere, meaning even CHEAPER parts.
Posted by Anonymous on 2010-09-18:
There used to be a time where there were certain brands I would try to look for and seek out. Any more, theres only brands that I would stay away from and avoid!
Posted by Anonymous on 2010-09-18:
Venice and Prince, I do have to agree. Things just aren't what they used to be. And, the expensive warranties that are supposed to fix the breakdown problems, are not all they're cracked to be either.

On a positive note, we have bought two Vizio LCD tv's at Costco. One was shipped from CT to WA for a temporary move and arrived unscathed. We have had no problems with either one in the past four years. Additionally, our son has one and has also had no problems. That's three out of three!
Posted by robbydee on 2010-09-18:
I know RCA used to make good products, but that was a LONG time ago. I used to sell TV's at Circuit City about 10 years ago and they were junk back then. A couple of things to keep in mind with electronic purchases: First, avoid combination TV/DVD players as these tend to fail far faster then stand alone units and are more difficult to replace. Second, especially true now with flat panel TV's, is that you pay more for features, not for how long the TV will last. Where tube TV's commonly lasted 10+ years, flat panel TV's are far more prone to fail long before that, regardless of brand. Brand name does still mean something, however. Sony, Samsung, Mitsubishi, Panasonic and others have more quality control than "bargain brands" and usually have the best picture. That doesn't mean they will necessarily last longer, but they have better odds.
Posted by Helpful on 2010-09-18:
Robby is correct in that there are brands which are non-OEM quality builders. Some of these brands are brands which may seem familiar to folks, such as RCA, that are now assembling merchandise with lower quality components and thereby are more prone to breakdown. Interestingly Sing, Vizio is also within this same category.

It's very true that a warranty is only as good as the company it's backed by. With that said, a wise consumer shops around for quality service just as much as quality merchandise. One should not just purchase from the retailer that's the cheapest. As the saying goes, "Lo barato sale caro"; translated means the cheap comes out expensive. Smartly, if you can't trust the manufacturer's or retailer's extended warranty program(s), then it's probably a good idea to select a different manufacturer or retailer.
Posted by Venice09 on 2010-09-18:
I agree that there is still some level of quality to be found out there, but I think luck has a lot to do with it. I have a TV/DVD combo in the kitchen that was given to me as a gift almost three years ago, and it's still working fine. It says Magnavox on the front, but who knows who made it?.. I don't. It is not a flat screen but it has a great picture. It was also very inexpensive.

However, an extended warranty is something I wouldn't even consider anymore. I used to be in favor of extended warranties on items that are heavily used, but I've changed my tune. As I have been saying for years, a warranty is only as good as the company behind it. And these companies are failing miserably. There is no magical retailer or manufacturer that I feel confident will honor its warranty without first giving the customer a hassle. Trust me, it's not worth it. The aggravation alone puts the thought of an extended warranty right out of my head. I will never buy one again.
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Rca is junk
Posted by Mtnman48 on 04/07/2010
This product stopped working after just 14 moths. RCA is no longer a USA product and trying to deal with these nitwits is a joke. They gave me a rote response to my complaint and when I tried to go higher up they shut me off completely. Stay away from RCA!
     
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BAD PURCHASE
Posted by CS1968 on 10/22/2009
I purchased a NEW 46" LCD flat screen TV on 11/16/09 for almost $1000!! As of 10/20/09 it no longer works and was informed by their 'CSR' that the mainboard is bad, and since I can't locate my original receipt, I'm out of luck on their repairing it. The CSR was extremely rude to me and rather a smart___ to say the least. Besides, who in the earth expects a BRAND NEW TV to go out in just 11 months??? I had a wide screen Mitzubishi for 15 years that I NEVER had any problems with. I think I purchased the wrong brand!! Warning to buyers...if you buy RCA...hold on to your receipt!! Better yet...try buying a Mitzubishi!!
     
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Posted by Anonymous on 2009-10-22:
You should hold on to receipt no matter what brand you purchase.
Posted by bcd on 2009-10-22:
RE: “I purchased a NEW 46" LCD flat screen TV on 11/16/09 …”

I see you purchased it next month?? Well then, you’ll have a second chance to save that receipt.
Posted by i_am_canadian on 2009-10-22:
Since the purchase date was 11 months ago, I assume the transaction occured 11/16/08. But as for holding on to the receipt, that's just common sense.
Posted by redmx3racer on 2009-10-23:
Bet you wish you had your reciept!!!
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RCA DVD/VCR Combo Piece Of Crap!!!
Posted by Drama78 on 06/08/2009
We purchased a combo DVD/VCR in May of 2008. Well, the first one we bought we plugged it in and it was froze on the word "HELLO" on the screen. I called and they said it was an error and to take it back and exchange it. So, I did, and now........it has been 13 months, since the Customer Service representative informed me, and same exact thing. They told me to unplug it for 45 min. I did, no help. Called back, "Well, it must be an error and according to your serial number it is out of warranty as of May." What?? I mean your products can not last longer than 1 year! The first one never worked!

I will not EVER buy from RCA again! This was over $100 about $150 to be exact, and she tells me to just go out and buy a new one!
     
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No TV
Posted by White dreamer on 02/08/2009
My 27 inch TV only lasted 2 years I'm not happy with this. Do you think I should have to buy another TV all ready? Shouldn't RCA replace it or should Walmart. I'm not a happy customer.


Thank you,

bud
     
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Posted by madconsumer on 2009-02-08:
was this an lcd or crt?
Posted by Crown Jules on 2009-02-10:
I honestly didn't know RCA TVs were still being made. When I look at electronics store ads all I see are Sony, Samsung and Magnavox. I was thinking about looking for another RCA TV since the one I have now I've had for around 16 years without a single problem. Guess the quality of the brand has declined lately.
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