RCA/Thomson

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T.V. Sucks And Very Bad Customer Service - RCA HD44lPW62
Posted by on
REDDING, CALIF. USA, CALIFORNIA -- Well..December 20, 2005 We bought this TV Paid $1940.49 for it. Two and a half weeks later I noticed it had a white dot on the screen which means the beginning of the pixels being lost. Called where purchased and they were very rude and not helpful at all but after I complained severely, they exchanged it, we also had to drive 2 hrs to pick it up at their other "Target" store. Now remember this is number 2 and the date for having that one was January 13,2006. Doing great then on December 1,2006 the color lamp went out. Got the run around from RCA finally got them to send a tech out, he said the lamp will be here in two weeks. two weeks later it was done and that night it worked for 20min and stopped. Again I called RCA and same old thing. The tech came out again but this time he told me RCA was out of the lamp and it would take 3 to 4 months to get one. OH I GOT PISSED HELL NO! So I started to call RCA it was about 10 to 20 calls before they said the lamp will be in very soon. Now remember the date we are in the end of December 30,2006 at that time I also asks them, that we wanted to buy an extended warranty on it, Sandra who said she was a supervisor told me at this time we are not offering one for that T.V. I said Why? She would not answer. It's still not fixed. On January 11,2007 it was done and I was giving a warranty cost $199.00, at that time I asked the lady on the phone this will cover any thing that goes wrong with the T. V. right? She said yes Ma'am. That is not the end, On October 3,2008 the lamp went out again. So I did like I did before and got the same feed back but this time they told me that the warranty did not cover the lamp.

Oh I was sick and started to call again, meanwhile my husband said we need to pay for it up front so I don't miss the games, a guy thing LOL so I did it cost $241.31 which is more that that damn warranty is. I have been on the phone more than 8 times try to talk to someone that can help me and all I get from them is Oh I am so sorry ma'am. I finally said to them give me the # to Corporate Headquarters and talk with someone who has some senses. Their answer was sorry ma'am we don't have a # for them. I can go on and on about more that happened but the bottom line is RCA should not be building a product that only lasts half a year or maybe a year, when we pay so much for it. RCA was once a very well known name and the top of the line. I will never buy a RCA again and I will tell everybody who listens not to buy one and I have also called BBB and will be calling the federal trade commission.

Bottom line we want a full refund back from both. Does any body have the # for RCA corporate headquarters? Please help
     
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Soaring Consumer on 2008-12-19:
I'm thinking that unfortunately, the most you could legally get back is the $199 for the warranty since they are not covering the bulb that they claimed should be covered.

Has the TV been repaired or are you still waiting for a technician?
HRP on 2008-12-19:
Hi, it got repair 2 days later, that was in October and I send a letter to RCA right after it happen and it took them until Dec 16 to answer back which they said really nothing.
Soaring Consumer on 2008-12-19:
Was the repair included in the $241 or did you have to pay additional for the repair?

Also, do you have a written contract for the warranty?
HRP on 2008-12-19:
yes it was included, and yes I have a warranty.
Soaring Consumer on 2008-12-19:
Does it state in the written warranty contract if the bulb is covered or not?
HRP on 2008-12-19:
Hi, Soaring consumer.
I wrote all that happen in short.I am getting emails from BBB and I asked the lady on the phone if she can get a number for me and she said hold on and she was able to get me a number for Cororate headquarter so I did the next best thing I called and ask if this was Corporate the person I spoke to said YES, I then asked him for the address and a name to whom I can sent all my complaints to. He gave me all I needed. I knew there was a phone number for headquarter I was not going to give up and I will port the name and address and phone too for all to have... yes I am feeling much better now...
Soaring Consumer on 2008-12-19:
OK then, good luck. I hope you get some of your money back.
ThomsonHater on 2009-01-07:
Can you please post the phone number you have? I'm looking for it also.

Thanks!
HRP on 2009-01-29:
Hi ThomsonHater, Thank you for email me, Yes I got the infor you need. The # is 1-317-587-3000 Ex 5694 The ladys name is Nadra MaxWell who handle the complaints, what a joke that is her mail box is so full. What you need to do is what I did and is still going through it but it will paid off. I wrote to the Federal Trade Commission and The Attorney General's Office and the Better Business Bureau. I sent off 36 copy of paper to each of those offices. And also to Thomson Inc. Of course. I got back word from BBB but I rewrote them and told them NO I will not settle for a replacement lamp now after all what we have been through. And then I got a letter back from the Attorney General's Office and they said they were senting RCA a letter and to wait for word, I call the Attorney office and told the guy that is working on my case what was said from BBB and he told me to sent him a copy of both of the letters. This way he will have files on them. I think RCA better do all of us right. Oh be for I forget here is the Address I also have for... Thomson Inc. 101 West 103rd St. Indianapolis, IN 46290. I think when you write to the BBB, write the one in Indianapolis that is right next to RCA. And the address for them is... BBB of Central Indiana 22 E. Washington St., Ste. 200 Indianapolis, IN 46204-3584 and the phone # for BBB is 1-317-488-2222. Good Luck I will be praying for you and me as we go through this. I will post what ever happens as soon as I know... HRP
ThomsonHater on 2009-01-31:
Thank you so much for the number, I'll give that a try and go further if I need to.
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RCA / Thomson Electronics has the worst customer service!!!
Posted by on
Last July, my wife & I purchased a 40" flat screen RCA television, on sale at the local K-Mart. After enjoying our new TV for about 2 weeks, it developed the annoying habit of turning itself off every 20 minutes or so. Of course, it was still under warranty so I contacted RCA to determine how to best get it repaired. Now, since we live in Islamorada in the Upper Florida Keys, I was told that I would have to bring the television to the nearest repair facility @ one hour away in South Miami. So... We had to rent a trailer, load up the television, & drop it off at Latta TV Repair.
It took the technicians there over 8 weeks to assess and repair the problem (replace the picture tube). So, in early October we re-rented the trailer and made the trek back up to Miami to pick it up. Less than 2 weeks later it began turning itself off @ every 20 minutes, again. Once more, we rented the trailer, drove the hour to the repair shop, and were told that since they already knew what the problem was it would be a “quick fix”.

4 weeks later (mid November)… Latta TV called me to tell me that the television could not be repaired, that they would send it back to RCA, and RCA would replace it. On December 7th I was contacted by an RCA / Thomson representative and informed that they would NOT replace the faulty television, but instead would issue a refund. They said I could expect a check in 6 – 8 weeks.

After 8 weeks (January 30th), I contacted RCA to determine the status of the refund and was told that the request was sent to accounts payable on the 27th, was in the final stages of processing, and that I could expect the check within 2 weeks. 2 weeks later (February 14th), I called again and was told that the request still hadn’t been processed and that someone would look into it and contact me.

Since then, I have called RCA at least once a week and have been told: “be patient…”, “the request may have been lost…”, “accounts payable is in another state, so there is no way to track the request…” etc….. Finally, on March 27th, 2006 “Kathleen” at RCA told me that a check would be expedited via fed Ex and I could expect it within 2 days. Well it's now 8 days later and Kathleen will not return my calls. I am sick of being lied to by RCA and am on the verge of legal action!

My wife & I both work full-time, 10 hours a day just to make ends meet. We haven’t been able to afford to replace the television, and are both getting extremely frustrated with RCA. Eight months ago we paid $850.00 + tax for a faulty television, we were only able to use for a few weeks. We would really like our money back, but we feel that RCA is giving us the run-around and has no intention of refunding us.



Dean H
Islamorada, Fl

     
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viperpa33s on 2006-04-04:
Did you pay by credit card? Dispute the charge since you no longer have your t.v. Call back RCA and let them know that you will be contacting your states attorney general. Also contact your local news network. I am sure RCA would love being blasted all over prime time for not giving your money back.
Slimjim on 2006-04-04:
Last time someone here had a similar complaint, one of our self annunciated experts told them someone may be sitting on the remote in another room. I know that doesn't help, but I can't help reminisce about the crazy things some people have said here.
Anonymous on 2006-04-04:
Yeah, like one of our self-appointed appliance experts might advise "vaccuuming out the coils" on the back of the unit. I doubt that would do much more than make you laugh.
Ponie on 2006-04-05:
Now, maybe I have an oddball way of looking at things. If I bought something from KMart and it went kaflooey in two weeks, I think I'd go back to the store and tell them I want a replacement. Maybe they'd send me to RCA also, but I'd start with the store first. Then I'd sweep out the coils and rent a truck. :)
java on 2006-05-02:
I used to work for the Thomson customer service call center that was located in Oklahoma. I know Kathleen...she was a consumer relations specialist and was working on VIP cases. On the 28 of May, 2006 Thomson contract with the company they were using was up. The call centers and every dept that was located there, were split up between a million different places. We heard that some of the call center was in the Philippines, some Malaysia, some in India...and then there was supposed to be an office in Georgia. The consumer relations dept, I believe, was moved to Canada...I'm not surprised you haven't received anything. Thomson, a French-owned company....is now owned - by 51 percent - by a Chinese company called TTE...good luck...just info you might want to know.....
JI5 on 2006-06-05:
I have had the same problem! I've been calling them for WEEKS!! I would never buy another RCA product ever again. Truly awful company.
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Lack Of Customer Service, Unable to Get Phone # to Reach Anyone in the USA
Posted by on
EL PASO, TEXAS -- I had my phone for 6 months, and then the display died. When calling "customer service" you reach someone in the Philippines who is really of no assistance. When asking if you can speak with someone in the US, they say no. There is no way to reach them.

So, I was sending the phone back, as per the warranty book, but they already moved to a different location. Sent it so I could track the package.

Have called multiple times to find out when I would get my replacement, no logical responses, just lies.

On 8/23/08, I was told the replacement phone already shipped, but because it was Saturday, they could not access the tracking number, and unsure if it shipped FedEx or UPS. Called this morning, and was now told it has not shipped. Finally, after 40 minutes, got a supervisor who said it has shipped, doesn't know which provider and can't give tracking number. Asked him to contact the warehouse in the US, it is a business day, and get it for me. Told me it takes at least 4 business days. Hello - this is the information age - email takes very little time. He still insists at least 4 days.

As soon as I get the replacement phone, which I should have received before I sent back the defective one (at least that is what reputable businesses do), I will be filing complaints with the Better Business Bureau, Attorney General's office and Federal Trade Commission. Will also send a letter to my Congressional Reps to let them know, this is what NAFTA has done, outsourced our jobs, and we get no answers, no customer service.

They do NOT respond to any type of email to any address you can find, and the one phone number I did locate, was disconnected.

There are numerous complaints about this company on various web sites !!!

When I purchased a replacement phone, I made sure it was not GE, and that the warranty was not with Thomson. I very much doubt I will ever see the replacement phone, or if it will work, if I do get one.

How can a business NOT have a legitimate phone number in the US that allows you to speak with a US rep??? Other businesses that are global have the option to speak with a representative in the US - this fly by night company does not !!!!!!
     
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RCA Is Junk, Save Your Money And Buy Something Else
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On July 25, 2006, I bought my husband a 52 inch RCA projection TV from Wal-mart. I paid $897.00 for the TV. June 1, 2008, the screen "spoiled", it did not go out, but gives a 3-D concave image. The upside is you can listen to the TV.

The day it broke, I called RCA-Thompson. These people are NOT smart!! They told me that the picture is covered under warranty for 2 years BUT parts and labor is not covered. Then what the hell do they pay for?? They gave me a phone number to a service center. I called this man who is 70 miles away. He said that it sounded like some sort of tube and the price with parts and labor should be around $200.00 and I have to take my TV to him, 70 miles one way.(70 miles one way times there and back 140 miles, plus that trip again to pick the TV up after it is fixed, 280 miles total. We have a truck that gets about 14.5 miles to the gallon, gas is $3.86 a gallon. Total for fuel about $75.00.

Today, after stewing over this for almost two weeks, I decided to call Wal-Mart and tell them what crap RCA is and that they need to pull these products from the shelves. I spoke with two very nice people at Wal-Mart who listened to me crab about my TV.

Then, I call RCA again. This lady was very hard to understand and she could not understand me, which made the conversation go south, FAST!!! I asked her for the shipping address for RCA. She asked me why I needed the address. I told her that I was going to take the TV apart and ship it there piece by piece, just to make a point!

LONG story Short, save yourself the time, energy, dollars, and stress. Buy anything other than RCA.
     
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bama80 on 2008-06-25:
Bought my RCA model # r52wh74 on dec 06... hardly ever used the set and when I did watch it the tv seemed to be blurry! Didn't think much about it since it was not my "primary" set to watch. Went to turn of the set in March 08 and it would not come on... un-plugged the set and all: the set would come on but only for a few minutes and then blank screen. I could understand a television set getting "worn out" through constant use; but this set has less than 100 hrs of use. But it has passed it's warranty date therefore I lose.. so bad so sad! Bought mine from Walmart also and the reviews for the set were somewhat good at the time I purchased mine at the end of 2006: but just to have seen the customers reviews after 2007 were mostly negative. I called RCA and was generally dissed and was given #s of 2 local service providors. Called Walmart and talked when them and was told that's theres nothing they could do since it was 3 months out of warranty. I asked Walmart if they stood behind the products they sold given that on their website the review of this product was out of 56 reviews more than 3.4 recent consumers were advising not to buy this brand. The walmart CSR checked on the reviews and seen the same as I was looking at.... I asked the CRS that with all the "buying and selling" power that Walmart has with RCA could something not be done to through them to force RCA to fix the problems their customers complaints! I was told no.. Walmart has a page for customers to post their honest opinions on a product purchased: really good idea to read other consumers experience and take it all in and then make up your decision based on price and reliabity.. But yeah were all pleased with a recent purchase! Just that we only get the bad experiences after we all have owned the product for a time: just when the factory warranty expires! Again just don't ever try and deal with RCA csr because you will get a "deaf" ear... Don't blame the poor guys answering the call to them! It is just their job to tell consumers that bought the products that the company manufactured and sold; are just a piece of "junk". ie call a certified RCA tech and pay them $$$ to fix our defect....ie It's better for RCA to have us pay for their "known" defect ourselves instead of having a re-call and satisfying consumers. Again I spent $1,100 for my set from Walmart.. before they took the set off the website last month it was selling for $599? BTW seems like the reviews on the set were also gone...
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Bad TV And Poor Service
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PAINCOURT ONTARIO CANADA -- 22 months ago we bought a new RCA HDTV 52" rear projector TV, model number D52W26.Off course it seems it never fails...now that the TV is paid in full the tv decided to break.... 2 Weeks ago my husband tried to turn the TV on by the remote, nothing happened so we have changed the batteries in the remote and still the same.... Didn't want to turn on, so when he saw that he tried to turn it on by the TV itself, again nothing and all in the sudden there was a loud sizzling noise coming out of the TV and started to smell like if something was burning..

So we unplug the TV... The next day I called RCA and was told that there is nothing they could do about it and that the warranty is only good for one year also gave us an 800 number to call. I called that 800 number and they told me to call my local Thompson repair guy. I called there and gave me another number to call, which I did and it was a company from London Ontario Canada.

The guy came to my place the same day to look at it and have found that one of the motherboard was burned.. he even showed me.Anyway while talking to him he told me that RCA knew all along that they had a glitch when the TV's were made in 2005 but there was no recall on them..... anyway they will try to get a new board but if they can't find one they will have to rebuild the one the guy brought with him... and also mentioned that there would be a warranty on the piece itself for only 90 days. It will cost around 600.00 for either the board or to have it rebuilt, he said it doesn't matter which way I look at it ..it's still the same price...

What I am wondering is do you guys thinks it's worth fixing those type of TV or what would you do at my place.Personally I am afraid that if they do get another board that same thing will happened over and over again.

     
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Anonymous on 2007-12-14:
$600 for a part that only has a 90 day warranty is risky. I'd say you are better off buying a new set and avoid a DLP as the lamps are expensive to replace and only last a couple of years. Also get a good surge/spike protector. The electronics are so sensitive that it doesn't take much to burn them out. That could be what happened to your set.
Dr. Jeecheroo on 2007-12-14:
I'd just get a new TV. RCA isn't that great of quality, especially after a one-year warranty. To save money, I'd just go to a pawn shop or a garage sale and see if anyone is selling their old TV. Older TV's actually last longer. I've had my bedroom TV since 1989 and it's still in mint condition.
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Piece of Crap/RCA 32 inch TV
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ST AUGUSTINE, FLORIDA -- We bought two 32 in 32V432T at Wal-Mart six months ago for $250.00 each. Hers went first, turning on and off, and autoprogramming on its own. Her set is on it's second trip to a repair center. Mine started the same thing today. Power on and off by itself and starts to autoprogram by itself. What gives? These are only months old! Any suggestions on repair? What crap!

No help from RCA/Thomson, they couldn't care less now that they are selling their surplus through Wal-Mart. One is still in the shop for over a month now don't know what to do about the second one yet.

I could have bought a bigger brand new (not RCA) TV for all this money now. Don't buy this set, I was told this is a common problem with these models.

They need to recall them. I will never ever buy from RCA again. I also have a RCA/DVD player that is a piece of junk too.
     
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lobo65 on 2006-03-10:
You can check any online tech site like CNET.com, and people in the forums there will all tell you that RCA TV's are a piece of junk. Next time you might want to check around to see the repair history of a brand before buying. I've also read that RCA's customer service leaves a lot to be desired.
Anonymous on 2006-03-10:
It's possible that you have a faulty remote, a button stuck that continues to "program" or change the channels. Consumers are often surprised that a remote buried under a couch cushion can sometimes be blamed for "phantom channel changing." Also, you say that you have 2 similar units. It's possible that the IR remote is bleeding through one room to the other, changing the other TV, particularly if you've got a faulty remote on one. Try removing the batteries from both remotes and change channels the "old fashioned way" for a day or so and see if the problem persists. If it's not the remotes, then indeed you have bad units. Good luck.
Anonymous on 2006-03-10:
I was under the assumption that IR signals bounce or deflect off of walls, etc not "bleed" through them. Like an FM signal. They are under a limited warranty for a year I believe. Let us know how the "remote experiment" went. Good luck!
Slimjim on 2006-03-10:
You're right zz. Infrared controls can not bounce or bleed and the signal has to be seen directly by the receiver. If you want a controller to do functions from other areas, you do have to make sure it is RF.
Anonymous on 2006-03-10:
Okay, assuming that "beach freak" has possession of both remotes and they are both operating properly then the "remote test" is unnecessary, right? It is the TV.
Slimjim on 2006-03-10:
Actually as I said that, they can bounce off some surfaces in certain cases (nirrors, glass, etc..). Go through them, no way.
Anonymous on 2006-03-10:
I understand. What do you think the odds are for the remote buried under the cushion to be exposed and pointing directly at the TV? I know Mr. Beach would have noticed that. Just imagine... You sit down and "Lifetime" pops up, you stand up and it changes to"Spoongebob". No way.
Slimjim on 2006-03-10:
The odds? Slim to Never :)
Anonymous on 2006-03-10:
Poor Mr. Beach, I honstly thought that a TV was a TV regardless where you buy it. Is it RCA or does Walmart get the inferior products from their electronic suppliers?
Slimjim on 2006-03-10:
Big retailers do offer derivative models, which means the specific model can only be found at that store. It is really so it can't be price shopped and it's just a mainline model with a tweak in features. I have heard (second hand) of instances of quality downgrades, but they are rare. I think this is simply of bad luck with iffy TV's. Most RCA's are built in Malaysia now, and those have not reputed to be very good.
Anonymous on 2006-03-10:
...But the remotes with those TVs are pretty dependable, right? I mean they're not going to be burning holes through walls or opening up garage doors are they?
Anonymous on 2006-03-11:
Sorry boys, but you're wrong as usual. Though IR typically only operates "line of sight," it's not unheard of to bounce off of mirrors, windows or like glass objects. RF (radio frequency) signals can travel through or around just about anything, which makes it handy to use in garage door openers, etc., oh and them thar broadcast antennas that people used to used to get TV from before the advent of cable. Of course, it's still used in AM/FM (amplitude and frequency modulation) signals. Now go back to your googles and jr. high level smack-talk. yawn.
Anonymous on 2006-03-11:
Slim, please google me up where you find that television manufacturers actually intentionally "downgrade" their own products for sale. That has to be one of the most ridiculous comments you've made, at least lately.
Ponie on 2006-03-11:
Pirate, I 'heard' the same thing slim said. Haven't researched it though because I don't think I'd take a chance on electronics at WalMart. Just me, I guess, but I'd go to a store that sells electronics/appliances only when either of my little ol' 13-inchers goes.
Jaybow on 2006-03-18:
There is no remote problem as these are in two separate homes. The units auto program on their own for no reason. Sometimes they power on and off and then autoprogram, then the remote will work then it won't. Totally random problems. I'll easily buy the same then return my old one for a fresh one. Walmart takes back anything and I couldn't care less about them, they can go to hell.
orca on 2006-04-04:
Had exactly the same problem with a 40" RCA last July. 2 weeks!! Now 8 months later RCA/Thompson has not replaced or refunded the unit. Absolutely the worst customer service I've ever encountered.
Ddoreen on 2007-06-25:
I agree, I too bought an RCA product. Mine though was a 50" HDTV for $2500. After 18 months it stopped working and can not be fixed. We have been on a merry go round with Thompson for eight months to get a replacement set. The service center has had the set since November 2006, and still no resolution from Thompson. They are the WORST ever! Definitely do not buy RCA they do not stand behind their products.
Bandit on 2013-07-29:
Bought 2 RCA's from Walmart. It started on the smaller tv first. Thought it was the remote but the remote turned on the big tv with no prob. Finally, just quit using the small tv and used the big tv and now its doing the same thing. It turns off and on for about a half and hour before the pic actually comes on. I think they should recall their product also. These are newer tvs and there should be no excuse for this at all. All expenses should be paid !
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Bad TV and Customer Service No Help
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COLLIERVILLE, TENNESSEE -- Basically..... I bought this TV paid over $2,000 for it with financing. When I got it it made a weird noise. Called where purchased they said it was supposed to make that noise. Lamp heating up. So right after it goes out of warranty it is shutting itself off and making an even louder whirring. I call service center here and they say sounds like a lamp. Take it out and check it. Lamp looks new to me. (after all it hasn't been on that much.) So they charge me almost $100.00 to come out and then they say it sounds like the lamp but the lamp looks good. Bottom line.... lamp cost $400.00! And maybe it will work maybe not! Call RCA thinking maybe they will send me a lamp since my guess is it was defective from the start. Their great customer service? Nope..... out of warranty. There suggestion call another authorized RCA dealer (and pay another $100.00) and maybe they can locate the problem. After reading all these reviews it is apparent that RCA is producing low quality products, is aware of it and couldn't care less. They are selling on the brand name only. I will no longer own any RCA or Thompson products.

I refuse to buy from companies that do not offer customer service. I also wonder why there is not mention when you purchase a DLP TV of the fact that the lamp lasts just a year and costs $400.00! What a racket!
     
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Anonymous on 2007-10-29:
Is the noise source the speakers themselves or someplace inside the unit. Some of these TV's now have fans in them, did you check to see if it's functioning properly? Did you mount it with proper airspace around it so that you don't have a heat issue?
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Bad Product and Customer Service
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CALIFORNIA -- You be the judge and I hope you read this Before you purchase RCA. We bought a 50: HDYV DLP in March of 2006, by May of 2007 it started making funny noises. In October we were told by the customer service department to replace the bulb, which we did. Didn't fix the problem. In November the authorized service center came and took the set to his shop. By January the set was deemed non-repairable. We were promised a replacement TV and are still waiting, it is now June 2007. Yes, that is right, over eight months and no resolution. And in all that time Thompson has only called us one time. Of course we have made countless calls them, at least once a week. Each time we are lied to and given another speech. The one phone call we received was in April telling me that when I sent them my receipt, they would complete the transfer of a replacement TV. Well, to date still no TV and another run around.

So, you be the judge would you buy RCA? Not if you are smart...
So, the end of the story - August, 10 months later we finally got a new TV. I had filed a report with the Better Business B. and RCA called me regarding my claim. The BBB did their job and I got some attention from RCA. They did replace my TV, but I am still stuck with an RCA.
     
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Anonymous on 2007-06-25:
File in small claims. That will get their attention.
kayleeolivia on 2007-08-31:
have they resolved anything yet?
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Defective TV
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CHICO, CALIFORNIA -- We have an RCA 52" TV and it has nothing but problems. The TV came to my with problems, first of all the screen had water spots in the inside and the TV also had an eighth of inch gap on both top corner about two inches long. I have spoke to the customer service rep. they told me they will exchange the TV but when I call them this week they said they got to check with the service center who put the screen in. The service center was the one that suggested that I Put tape around the TV to keep the dust from entering through the gap of the TV but that look tacky and I'm tried getting the around I just one my refund 1349 because each TV you brought me have nothing but problems and take 2 month before you fix it and still isn't right, under California consumer electronic affair act the TV should had been exchanged or offered a refund for the original unit which was purchase at Best Buy 11-19-06.

Damon
     
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shawnp80 on 2007-04-19:
Oh.
One-Eyed Willie on 2007-04-19:
That last sentence gave me the run around.
NickNick on 2007-04-19:
THats god ol. RCA for you. I too had problems with am RCA TV almost within a month of having it. The screen would get a black line on the top of the screen and it would bounce and take up the entire screen at times....that or it would reset the TV causing it to turn on and off......that came back a second time after having it fixed first.....after than I just wuold give it a good smack on the side and it would stop it. until next use......the the sound went out on it with the volume full blast it sounded like it was on volume 2. finally the tuner went on it and I just trashed the TV. I only had it about 3 years. not a good brand for TV. Toshiba is the way to go.
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RCA 19" TV
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I also purchased a RCA 19" Flat Screen TV set in Nov. 05. The bottom left of the screen is discolored. Approximately a 5" x 5" section. I have tried to get in touch w/ RCA and have not been able to find a number to get in touch w/ anyone. I tried emailing through their website and have not heard back from anyone in two weeks. Under 1 year old - I really expected much better as I have two off brands in my house that are 5 yrs + old and are in perfect working order.
     
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Doc J on 2006-06-19:
It's sad that RCA and other former giants of American industry now layer themselves to insulate themselves from their customers. Corporate lurkers on m3c...listen up...
If you want to be #1 in your industry, make your corporate leadership and hundreds of "vice presidents" accountable to consumers...publish their e-mail, phone, or snail mail addresses. We will wear out the carpeting in your store!
Doc J on 2006-06-19:
BTW: For the cynics out there. I answer my own phone. Every patient can reach me and very, very few abuse the service.
Anonymous on 2006-06-19:
Sounds like the set needs to be degaussed. It's a simple procedure, but you have to have the tool. Do you have a speaker or another monitor/television near this set? A speaker too close can also cause this.
Anonymous on 2006-06-19:
Yes, RCA sucks now. I recommend buying the "cheapie" TV's and vcr's. Emerson used to top the Consumer Reports list for customer satisfaction (they still may) and they are the least expensive. I have 2 Emerson VCR's that still work and they are about 15 years old.
Anonymous on 2006-06-19:
Here ya go Peedoff http://www.epinions.com punch in your model. Alternatively, go to BBB website, and find an tv repairer in your area.
Doc J on 2006-06-19:
Good advice Sheriff. I go as disposable as possible with household electronics. Otherwise, it's obsolete and unserviceable before you get out of the checkout line.
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