RCN Internet - Page 2

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1.0 out of 5, based on 1 ratings and
11 reviews & complaints.

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Godawful service, terrible customer service
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CHICAGO, ILLINOIS -- Don't call tech support unless you want to hear that there are no outages (first call), still no outages (second call), okay, outages but only on my account (third call), and finally system-wide outages (fourth call) but they have no idea when they will be fixed.

You also get to spend huge amounts of time on hold and get put to people who don't speak/understand English that well.
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User Replies:
Anonymous on 09/07/2007:
RCN may go under before the end of the year. A few weeks ago their biggest investor withdrew support.
Keiko on 11/09/2007:
Apparently RCN outsources to the Philippines so I'm guessing it takes a while to get word in the Philippines that there is a service outage in Chicago. But try and ask for a local customer service number and they repeat how can I assist you? YOU CAN'T from the Philippines!
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