I too am sick and tired of RCN, and after some digging online, I found this number for their Herndon VA headquarters. When you call it, they can direct you to the Executive Complaint Dept, I called after hours (different time zone) and left a message. I don't know if this will get any resolution, but it gets me past their English as a second language customer service jerks. Good Luck!!! 703.434.8200Add reply
We got RCN and we are very happy with the service. I was worry about it because the reviews are terrible but you really need to try it to see the true. Anyway the picture it's awesome and they have more HD channels. Internet it's a blast.
My cable TV box only lists 12 hours of programming where it used to list 24 hours I have called and called all they do is send a signal which doesent work or send out a tech who claims the problem is in Pa and makes a call it has been fixed twice and then just disappeared.
I have exhausted my options any help would be appreciated.
RCN sucks. How can a city as big as Chicago only have two cable companies, that both sucks by the way? RCN doesn't have many options to chose from, and if you have problems with your services you can expect to be credited O for all your problems. Then the customer services representative don't speak good English and they aren't helpful at all. I wish Chicago will look into having better cable companies here. And they are too high for the lousy services that they provides2 Replies - Latest reply on 08/21/2009Add reply
This cable company is terrible. Their services sucks and so do their customer services reps. There need to be more options for cable in Chicago. I'm so tired of these bootleg companies that overpriced the consumers for their greed Add reply
DISTRICT OF COLUMBIA -- On July 14 RCN came to replace my building's cable backbone. I've had no service since then, despite multiple calls to an unresponsive customer service number. RCN refuses to acknowledge the work they were doing caused the service outage or take action to fix the problem. When our building manager called RCN he was told each resident would have to schedule separate service visits. This is absurd. The next available service visit is 7-20 with a requirement the resident be home for a five-hour window (on a work day) to wait for the tech when it's obvious the problem is at a building-level. This will mean SIX DAYS without service for a problem RCN itself caused.
Go with Comcast. Or just go with regular digital broadcast. If you must subscribe to RCN, expect zero customer service support other than "we'll send a truck in a week or so. Maybe."
RCN seems appealing because of its low rates. Just cross your fingers that nothing every goes wrong with their equipment!!! After months of connection issues with our internet service, the modem finally gave out. We rent the modem from RCN. After waiting 5 days for a service call, the repair man claimed the issue was a bad splitter not the modem. Everything was fine for a day, but then the internet was inaccessible again. When we called to report that it was indeed the modem, RCN agreed to send another repair man...but it would take 6 days before one would be available. Also, to get a refund for the days the service was inaccessible you have to call another department and wait on hold again. SO BASICALLY THE SERVICE/REPAIRS ARE HORRIBLE AND THE COMPANY IS COMPLETELY DISORGANIZED!!!Add reply
WASHINGTON, DISTRICT OF COLUMBIA -- The worst service ever in DC. The internet and cable would go out all the time. The customer care is awful. They stopped sending me the bill and then charging overdue fees. They claimed it was because I changed my address on the account, which I did not. The representatives all have different answers to questions, leaving to customer confused. Much of the time RCN is going through technical difficulties with their phone service. It usually takes three times of calling to actually get to talk with a person. The only reason I used the company was for a short term use and their price. Most of the cable companies had a minimum of a 12 month contract. NEVER AGAIN WILL I USE RCN.
I'd rather pay double and get something reliable. Horrible service!!!!!! Please beware before thinking about this service.
WASHINGTON, DISTRICT OF COLUMBIA -- We are using RCN for 5 months and found their customer, technical and general service to be PATHETIC. (My father taught me to never argue with a fool because then he will be doing the same) So my advice is DO NOT TRY AND ARGUE WITH THE CUSTOMER SERVICE STAFF at RCN.
3 Replies - Latest reply on 05/04/2009Add reply
I cannot wait for the contract to finish as I will NEVER AGAIN use them. I have a contract for 1.5 megs of internet speed but mainly achieve between 2 and 30 kb. Unfortunately it appear as if they do not give a &%$@!
They do not have any fax number where you can sent complaints and over the telephone they are useless.
RCN Is The Worst Cable Company Ever!
TAKOMA PARK, MARYLAND -- RCN has provided THE WORST customer service I have EVER experienced. On Monday, April 6, I called RCN inquiring about their cable/internet bundle packages. I told her I saw a package online for $63, but ... read full review
For those of you who have service from RCN you may have recently received a notice of rate increases. Most people probably glanced at the back at what looks like a listing of services. Buried in that listing is a notice. Beginning May 1 they will charge $5 per transaction for downgrading any service. So if you are angered at the higher new rates with less choices you'd better downgrade now before they hit you with that fee.
3 Replies - Latest reply on 04/21/2009Add reply
If you change internet speeds $5; cable TV package, another $5; phone service is another $5.
ELMHURST, NEW YORK -- Please be careful if you deal with them try call them couple time cause from one sale person to another has difference price. If you have choice don't even think to use their service. And they billing system the worse ever. these are my case, last year I move to new apt. and first call they charge me $50, second call not the same person said $35, third call the person said not charge for change of service to new address. Add reply
SILVER SPRING, MARYLAND -- The signal, was terrible as a result I requested to have the service canceled, I was told a technician was to disconnect the serve on Friday January 9 between 2 and 5pm the tech never showed or called then on the weekends the company is closed so I had to wait until Monday to call again to schedule another time and again nothing. Fast forward today is the 23rd and another 45minute call/waiting I was told the technician is going to be at mi house tomorrow Saturday between 2 and 5pm guess what went through my mind so I asked to talk to a manager.
3 Replies - Latest reply on 01/16/2009Add reply
I was placed on hold for aver 20 minutes and the manager said he was sorry but there's nothing he can do because the tech was already for tomorrow.
PENNSYLVANIA -- I purchased a Samsung HD DLP TV. I called RCN to find out what needed to be done so I could receive HD channels. (No premium channels, no PPV, no VOD.) I was informed I needed to acquire a HD converter ... read full review
RCN is simply terrible. Not once, not twice....but more than half a dozen times. They have changed the pricing on my package until I complained many many times. Then I found out just today they cut down my channels and said I had to PAY EXTRA for channels I had just a week ago and didn't ever change my package. They claimed they "renamed" packages and denied it was a downgrade, even though they said the package has LESS channels at the same price. These guys have some nerve given that cable TV is falling off the radar and internet is going to be everything.
RCN - get with it and treat your customers like you WANT TO KEEP THEM. First thing I see, I am leaving.
MASSACHUSETTS -- I ordered RCN internet five months ago and everything was working fine until two week ago. It was down for one weekend and then it is occasionally down for night (I am not at home during the day time though). Even when it is working, the speed is slow (~800K out of claimed 1.5M) and doesn’t support the VPN connection to my company any more. While the worst part is that you can’t find people to help. I called the tech support number (1-866-832-4726) three times during 6pm-10pm in three days and had waited for 20, 50, and 30 minutes respectively but only heard the recorded message and no live person picked up the phone. I have given up my hope for this company to fix my problem.
The only worry I have right now is whether I could find a live person to cancel the service tomorrow.
Less Product For The Money
MORTON, PENNSYLVANIA -- Is it me? Are we the only household with three or more TV sets? RCN recently went digital in our area. We received our "free" converter box. ($2.99 for each additional) Won't go into the hours wasted ... read full review1 Replies - Latest reply on 11/15/2008