RCN - Page 3

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1.3 out of 5, based on 3 ratings and
26 reviews & complaints.
www.rcn.com


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Worst customer service ever
Posted by on
SECANE, PENNSYLVANIA -- A RCN agent came in our apartments building to disconnect the "illegal" users. I was disconnected by mistake. It took me dozens and dozens of phone calls to finally learn that I was the "guilty" and had also to pay for a technician (that I never saw) who, according to them, came to my place. In all the phone calls made (and then you reach each time a new "face" and have to start all you story over from scratch...) RCN always refers to their notes (which are right by definition) while your notes are all false. I even wrote to their headquarters (big names in their company) and their even never answered me.

Their slogan is right.. "YOU'LL GET MORE WITH RCN" , they just forgot one word.. "MORE PROBLEMS". I have now a better service .. and less expensive ...with COMCAST.
     
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Horrible service
Posted by on
MARYLAND -- I called to have my phone service turned off with RCN because I was moving. They said Feb.5 and when you called my number it said disconnected. Two months after my move and shut off date, I get a bill for phone service after the shut off date. I call and they said they had to put a work order in for the bill. This is two months after the shut off. So I wait and call a week later to make sure the work order went through. NO! "We have it scheduled for later in the week." Is this a joke? I will never use this phone service again they are so unreliable. Once I went to use my phone and couldn't because it was long distance and they dropped my long distance carrier. It took them over a week to straighten out that one. I hope I can get this straightened out. NOT RECOMMENDED
     
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Customer Service = Hours Of Painful Hold Music And Endless, Useless Transfers
Posted by on
I am so worn down from trying to get an RCN-created problem solved that I don't have the energy left to provide an informative review.

All I can say is that if you place even the smallest value on your sanity, do not even think about doing business with this company.

     
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Does Any Have An RCN Corporate Number I Can Use?
Posted by on
Does anyone have RCN corporate number I can use? Contacting there regular customer service is a waste of time 90 percent of the time. Also, you are on hold for AT LEAST 45 mins. This company stinks!
     
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Using Digital Cut Over To Make More Money
Posted by on
PHILA AREA, PENNSYLVANIA -- RCN is now going to charge more money to the consumer to rent you their converter boxes for each TV in your house, they are encoding their signal calling it all digital. So you must rent their box only and can not buy one. What a way to rip the everyone off for a monthly fee, like they don't over charge enough now!

Are we going backward in technology. Not mention they have the worst customer service hours on the phone.
     
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Newly installed Box
Posted on
JACKSON HEIGHTS, NEW YORK -- You have installed this huge box with your name on it right outside my front door. it is my line of vision if I am look out my window or front door. There are other poles on the block where it could be installed and not bother anyone.

To help keep me as a potential future customer, I would like the following:

Move it to a different pole.

At the very least I would like a response from your company regarding this incident.
     
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