For those of you who have service from RCN, you may have recently received a notice of rate increases. Most people probably glanced at the back at what looks like a listing of services. Buried in that listing is a notice. Beginning May 1 they will charge $5 per transaction for downgrading any service. So if you are angered at the higher new rates with less choices, you'd better downgrade now before they hit you with that fee. If you change internet speeds $5; cable TV package another $5; phone service is another $5.
I am so worn down from trying to get an RCN-created problem solved that I don't have the energy left to provide an informative review. All I can say is that if you place even the smallest value on your sanity, do not even think about doing business with this company.
PHILA AREA, PENNSYLVANIA -- RCN is now going to charge more money to the consumer to rent you their converter boxes for each TV in your house, they are encoding their signal calling it all digital. So you must rent their box only and cannot buy one. What a way to rip everyone off for a monthly fee, like they don't overcharge enough now! Are we going backward in technology. Not mention they have the worst customer service hours on the phone.
SECANE, PENNSYLVANIA -- A RCN agent came in our apartments building to disconnect the "illegal" users. I was disconnected by mistake. It took me dozens and dozens of phone calls to finally learn that I was the "guilty" and had also to pay for a technician (that I never saw) who, according to them, came to my place. In all the phone calls made (and then you reach each time a new "face" and have to start all your story over from scratch) RCN always refers to their notes (which are right by definition) while your notes are all false.
I even wrote to their headquarters (big names in their company) and they even never answered me. Their slogan is right. "YOU'LL GET MORE WITH RCN", they just forgot one word. "MORE PROBLEMS". I have now a better service and less expensive with Comcast.
MARYLAND -- I called to have my phone service turned off with RCN because I was moving. They said Feb. 5 and when you called my number it said disconnected. Two months after my move and shut off date, I get a bill for phone service after the shut off date. I call and they said they had to put a work order in for the bill. This is two months after the shut off. So I wait and call a week later to make sure the work order went through. NO! "We have it scheduled for later in the week."
Is this a joke? I will never use this phone service again. They are so unreliable. Once I went to use my phone and couldn't because it was long distance and they dropped my long distance carrier. It took them over a week to straighten out that one. I hope I can get this straightened out. NOT RECOMMENDED.
JACKSON HEIGHTS, NEW YORK -- You have installed this huge box with your name on it right outside my front door. It is my line of vision if I am look out my window or front door. There are other poles on the block where it could be installed and not bother anyone. To help keep me as a potential future customer, I would like the following: Move it to a different pole. At the very least I would like a response from your company regarding this incident.