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RCN Consumer Reviews - Page 3

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Their Services
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RCN sucks. How can a city as big as Chicago only have two cable companies, that both sucks by the way? RCN doesn't have many options to choose from, and if you have problems with your services you can expect to be credited 0 for all your problems. Then the customer services representative don't speak good English and they aren't helpful at all. I wish Chicago will look into having better cable companies here. And they are too high for the lousy services that they provide.

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Bad Services
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CHICAGO, ILLINOIS -- This cable company is terrible. Their services sucks and so do their customer services reps. There need to be more options for cable in Chicago. I'm so tired of these bootleg companies that overpriced the consumers for their greed.

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RCN sneaks in a fee
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For those of you who have service from RCN, you may have recently received a notice of rate increases. Most people probably glanced at the back at what looks like a listing of services. Buried in that listing is a notice. Beginning May 1 they will charge $5 per transaction for downgrading any service. So if you are angered at the higher new rates with less choices, you'd better downgrade now before they hit you with that fee. If you change internet speeds $5; cable TV package another $5; phone service is another $5.

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Customer Service = Hours of Painful Hold Music and Endless, Useless Transfers
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I am so worn down from trying to get an RCN-created problem solved that I don't have the energy left to provide an informative review. All I can say is that if you place even the smallest value on your sanity, do not even think about doing business with this company.

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Does Anyone Have an RCN Corporate Number I Can Use?
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Does anyone have RCN corporate number I can use? Contacting their regular customer service is a waste of time 90 percent of the time. Also, you are on hold for AT LEAST 45 mins. This company stinks!

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Using Digital Cut Over to Make More Money
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PHILA AREA, PENNSYLVANIA -- RCN is now going to charge more money to the consumer to rent you their converter boxes for each TV in your house, they are encoding their signal calling it all digital. So you must rent their box only and cannot buy one. What a way to rip everyone off for a monthly fee, like they don't overcharge enough now! Are we going backward in technology. Not mention they have the worst customer service hours on the phone.

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Newly installed Box
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JACKSON HEIGHTS, NEW YORK -- You have installed this huge box with your name on it right outside my front door. It is my line of vision if I am look out my window or front door. There are other poles on the block where it could be installed and not bother anyone. To help keep me as a potential future customer, I would like the following: Move it to a different pole. At the very least I would like a response from your company regarding this incident.

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RCN Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 4 ratings and
27 reviews & complaints.
Contact Information:
RCN
105 Carnegie Center
Princeton, NJ 08540
800-746-4726 (ph)
609-734-6164 (fax)
www.rcn.com
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