Worst customer service ever
SECANE, PENNSYLVANIA -- A RCN agent came in our apartments building to disconnect the "illegal" users. I was disconnected by mistake. It took me dozens and dozens of phone calls to finally learn that I was the "guilty" and had also to pay for a technician (that I never saw) who, according to them, came to my place. In all the phone calls made (and then you reach each time a new "face" and have to start all you story over from scratch...) RCN always refers to their notes (which are right by definition) while your notes are all false. I even wrote to their headquarters (big names in their company) and their even never answered me.
Their slogan is right.. "YOU'LL GET MORE WITH RCN" , they just forgot one word.. "MORE PROBLEMS". I have now a better service .. and less expensive ...with COMCAST.