RCN sucks. How can a city as big as Chicago only have two cable companies, that both sucks by the way? RCN doesn't have many options to choose from, and if you have problems with your services you can expect to be credited 0 for all your problems. Then the customer services representative don't speak good English and they aren't helpful at all. I wish Chicago will look into having better cable companies here. And they are too high for the lousy services that they provide.
For those of you who have service from RCN, you may have recently received a notice of rate increases. Most people probably glanced at the back at what looks like a listing of services. Buried in that listing is a notice. Beginning May 1 they will charge $5 per transaction for downgrading any service. So if you are angered at the higher new rates with less choices, you'd better downgrade now before they hit you with that fee. If you change internet speeds $5; cable TV package another $5; phone service is another $5.
I am so worn down from trying to get an RCN-created problem solved that I don't have the energy left to provide an informative review. All I can say is that if you place even the smallest value on your sanity, do not even think about doing business with this company.
PHILA AREA, PENNSYLVANIA -- RCN is now going to charge more money to the consumer to rent you their converter boxes for each TV in your house, they are encoding their signal calling it all digital. So you must rent their box only and cannot buy one. What a way to rip everyone off for a monthly fee, like they don't overcharge enough now! Are we going backward in technology. Not mention they have the worst customer service hours on the phone.
JACKSON HEIGHTS, NEW YORK -- You have installed this huge box with your name on it right outside my front door. It is my line of vision if I am look out my window or front door. There are other poles on the block where it could be installed and not bother anyone. To help keep me as a potential future customer, I would like the following: Move it to a different pole. At the very least I would like a response from your company regarding this incident.