RCN Consumer Reviews - Page 3

WOODSIDE, NEW YORK -- Do not use RCN if you want good service. It is a waste of money. I recently upgraded to TIVO to save money and the quality has gone way down. I was told that my computer and television would work better and the opposite is true. Now I have trouble with my phone, internet and TV. I want to go back to the old way and they said that I can't. The service representatives are rude. I am looking for another service.

HERNDON, VIRGINIA -- My special needs underage child was playing with TV and pushed buttons and ordered 3 porn movies. Called RCN to have them remove - they won't. What should be my next step? I thought you had to have some sort of clause verifying you were at least 18 to order. There is nothing like this. Isn't RCN selling Porn to underage children? Not only am I concerned due to the cost but also what they are providing to children.

ALLENTOWN, PENNSYLVANIA -- RCN has now taken to charging people an additional dollar on each bill paid (EVEN if paid on time), if you don't allow them access to your bank account for their auto pay program. Clearly they need competition in order to level the field and force them to behave ethically.

RCN sucks. How can a city as big as Chicago only have two cable companies, that both sucks by the way? RCN doesn't have many options to choose from, and if you have problems with your services you can expect to be credited 0 for all your problems. Then the customer services representative don't speak good English and they aren't helpful at all. I wish Chicago will look into having better cable companies here. And they are too high for the lousy services that they provide.

CHICAGO, ILLINOIS -- This cable company is terrible. Their services sucks and so do their customer services reps. There need to be more options for cable in Chicago. I'm so tired of these bootleg companies that overpriced the consumers for their greed.

I am so worn down from trying to get an RCN-created problem solved that I don't have the energy left to provide an informative review. All I can say is that if you place even the smallest value on your sanity, do not even think about doing business with this company.

Does anyone have RCN corporate number I can use? Contacting their regular customer service is a waste of time 90 percent of the time. Also, you are on hold for AT LEAST 45 mins. This company stinks!

PHILA AREA, PENNSYLVANIA -- RCN is now going to charge more money to the consumer to rent you their converter boxes for each TV in your house, they are encoding their signal calling it all digital. So you must rent their box only and cannot buy one. What a way to rip everyone off for a monthly fee, like they don't overcharge enough now! Are we going backward in technology. Not mention they have the worst customer service hours on the phone.