DURHAM, NORTH CAROLINA -- My daughter's townhome rental has been without hot water or heat for a week today and it is in the middle of winter. The repairs have not been made, nor can they give her a time frame of when they will be made. Upon speaking to Germany, she expressed that they are 'just the middle man' and are dependent upon the owner of the property to authorize repairs. When I asked her what the leasing company's responsibility was, she didn't have an answer and said she had to go (ending the conversation). This is unacceptable, nobody should be without heat for a week in winter with no resolution in sight. I would NOT recommend leasing from this company!!
CARRBORO, NORTH CAROLINA -- Looked at house 2 months ago to rent, and one of the comments I made was that it was not too clean. I was assured it would be. When I got here it was very dirty, walls marked up, cracked and peeling paint. Based boards dirty, and it has not been painted years. The bathroom has rotten wood and mold. Yard has not been cleaned since last year before the leaves fell. Duck tape is around pipes to cover holes in walls. Half of the windows do not have screens. Owner does not want to pay for painting everything. Red Door is supposed to fix the bathroom, but it is now 6 days later and I have only had the walls in two rooms painted and the yard cleared. I cannot set up anything from my move, I have asked twice to get out of my contract with no response. My next move is code enforcement and an attorney.