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Red Lobster - Page 4

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124 Reviews & Complaints

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The Treating Of Disabled People
Posted by NISSANEMTBCH75 on 07/01/2013
MECHANICSBURG, PENNSYLVANIA -- On Tuesday June 25th we stopped in Red Lobster for a meal. Our server was great. While we were there a group of 4 people hard of hearing or no hearing they were signing as they sat there, came into the restaurant they sat for at least 5 to 8 minutes. When I asked my server if she was their waitress and she said no. At that time a server came to them. She got their drink order and two times while we were sitting there the server gave the one woman the wrong drink. When they got their salads they finally got rolls. I thought this was disrespectful to disabled people. I hope it doesn't happen much.

     
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Posted by FoDaddy19 on 2013-07-01:
If it was busy, a 5-8 minute wait isn't hugely excessive IMHO, I've waited longer before in busy restaurants. As for the wrong drink order, if the people at the other table were Deaf and their server wasn't familiar with ASL (and he/she probably wasn't) then there would've been a communications barrier and if the worst that came out of it was someone getting the wrong drink, then that's actually not too bad.

I don't see anything "disrespectful" here.
Posted by clutzycook on 2013-07-02:
Is it possible that it was just a mistake?
Posted by trmn8r on 2013-07-02:
It would be interesting to know how the people in the other party felt about their experience.

Based on what you wrote, I don't see anything wrong. 5 to 8 minutes is a short time to wait at many chain restaurants, and mistakes happen.
Posted by ok4now on 2013-07-02:
If a restaurant is busy a 5 to 8 minute wait time is reasonable. Did you expect special treatment because members of your group were hearing impaired?
Posted by Nohandle on 2013-07-02:
Actually the hearing impaired individuals were NOT with the OP's table. The OP simply observed what was going on if I read the review correctly.
Posted by CU on 2013-07-02:
I suspect they'd be offended by you calling them DISABLED, then they would be by poor wait service.
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Most incompetent GM
Posted by Iciest28424 on 06/27/2013
SARASOTA, FLORIDA -- We have been eating at Red Lobster for a long time. About 6 months ago, we were having dinner, and they sat a large group near our table. That was fine, until the 4 children, started acting up, and started running around, crawling under our table, the parents were like, I'm sorry, and did nothing else. Called the GM Tonya [snip] over to our table, she approached the table, and had an annoyed look on her face, we told her what happened and she told there was nothing that she could do, that the restaurant was busy. She wouldn't go to the table to even say something. I must also mention, she smelled like cigarettes and looked disheveled. We have given this restaurant another chance, but this GM visited a table next to us, and she is just ineffective. From what we have witnessed, she has no customer service skills. Not eating at any Darden restaurant again.
     
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Service was Terrible! Food was Great!
Posted by Pandalove on 06/23/2013
SEVIERVILLE, TENNESSEE -- Well for starters I will start with the hosts, they were wonderful!I came with my Husband and two Daughters and the hostess Taylor(i believe) was sweet and very helpful and loved my girls. We got sat at great table by the window and I took my two girls to the restroom. Normally I would think that the server would have already there but when we got back to our table we waited another 10-15 minutes or so no one even approaching us.

Then my Husband got upset because the girls were very hungry so he ended up going up front to ask who our sever was. One of the hosts told us it was Jessica, and said they would get here over there right away and apologized. we went back looking for Jessica and finally got her attention. And it seem that her mind was in a different place and we had to repeat ourselves a lot. We had to ask for refills she never offered and a few times a different server had to do it for her.

Regardless of any of that we still had a good time and enjoyed our food but I feel it could have been better.
     
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Posted by ok4now on 2013-06-23:
You enjoyed the food, what did you order?
Posted by trmn8r on 2013-06-23:
Perhaps I am jaded, because what you describe mirrors many of the experiences I have had at chains like RL, RT, RR, TRH, TGIF, AB's, OB, OG, etc etc. I go in with very low expectations, if I go to one of these chains at all. As the years have gone by, I have written most of them off my list.

If you thought the food was good, at RL, that is a win right off the top.
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Lobster Pot Pie. NO LOBSTER
Posted by Veniceburd on 06/22/2013
I was so excited to try the lobster pot pie after seeing it on the commercials. It came out and looked wonderful. It was very tasty and just enough lobster so they can say it was there. I was expecting like the commercial at least a Chuck of lobster, but there was only a pinch.

     
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Posted by trmn8r on 2013-06-22:
The last time I ate in a Red Lobster, it was in Florida, and around 1991. It was horrible. I haven't been back and won't be going back, but personally I wouldn't expect anything there to be tasty. I also would not expect them to have decent lobster. My dining partner in 1989 had a rock lobster tail, which I paid for. It was like shoe leather and had little taste.
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The Food Quality Has Went Down Do to the Poor Location It's in
Posted by Msbeebunch on 06/17/2013
We have noticed their food quality has went down. The shrimps & scallops that were use in pasta is meat that you can feed to your gold fishes.. My husband ultimate feast dinner was so small he was still hungry...Due to the urban location it's in they feel the poor won't see what's going on...
     
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Posted by ok4now on 2013-06-18:
I've noticed that almost all of the chain joints are now serving smaller portions and raising prices. The worst offender has to be the Olive Garden. Their dinner portions are laughable, more like an appitzer. I have stopped visiting both of these restaurants, they no longer offer any value for the customer.
Posted by Heidi on 2013-08-15:
All the restaurants are provided with the same product so for you to say that your restaurant was serving your neighborhood less food than somewhere else is just preposterous. If your goal is to be stuffed go to a buffet. Higher prices for less product is happening everywhere. Look at the shampoo, conditioner, detergent.....(I could go on and on) that you buy. If you're smart you'll notice that the prices keep going up and the number of ounces keep going down. Oh, and if you're poor then you probably shouldn't be going out to eat anyway. Make your own seafood and then you can have as much as you want. When you go out to eat you're not just paying for the food. You're paying for the seat you're sitting in, the lighting above your table, the service of the person who is waiting on you, seating you, cooking your food, cleaning your table, washing your dirty dishes....etc etc. I could go on and on but I'm sure you're smart enough to get my drift.
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Ultimate Feast To Pricey Not Enough Food
Posted by KRIVERS on 06/17/2013
We spent over $200 at the Red Lobster and the amount of food served on the Ultimate feast did not add up. We were not pleased at all.
     
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Repulsive
Posted by Nashglad on 06/08/2013
Went for lunch but it was not a good experience. Dirty bathrooms, dirty drinking glasses. Frozen three inch Flounder and cold food.
     
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Bad Food
Posted by Raymop3 on 06/03/2013
SYRACUSE, NEW YORK -- My husband and myself went to Red Lobster for supper and we got watered down soda. The server got us new soda and it was better. The clam chowder was cold and the salads tasted awful. We went there because I have always loved Red Lobster.We ordered the pot pies with shrimp on the side.

I didn't like the pot pie but my husband loved it. I didn't eat it and I didn't complain. Because I had complained so much already. The shrimp was wonderful. My husband was sick all night. I always go to Red Lobster and am so disappointed. We went at 9pm on June 1st on Erie Blvd Syr NY

     
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Veteran Discounts
Posted by Tate8 on 06/02/2013
I feel that all Red Lobster should give all military a discounts. I will not visit another Red Lobster until you acknowledge the military. I will be notify the military department about this situations.
     
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Posted by CrazyRedHead on 2013-06-03:
What dept would that happen to be?? I live right outside of Ft Campbell and the RL in town will give you a discount if you ask and show proper ID showing that you were/are a veteran (uniform is not proof and does not work).
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Horrible Service
Posted by Sherrib63 on 04/13/2013
COPIAGUE, NEW YORK -- Seven members from my church went to Red Lobster to celebrate a birthday dinner with each other. We were seated @9:45, waiter took our beverage (non alcohol, appetizers, and entree order order 10:00 pm at 10:30 we received our 3 appetizers and cold coffee. At 11:00 we received our salad. Service was so slow but we were patient.

At 11:15 the waiter finally brought out the coffee, and told me they ran out of spicy chicken soup. At 11;30 he brings out the salad and a spicy chicken soup he said they whipped up, which was disgusting!! It was hot water with chicken broth and chips on top. No taste. At this point its almost 2 hours we haven't received our entrees.

At this point I asked to speak to a manager to bring to her attention. She was very rude and talked over me while I was explaining our concerns. She told us we can go somewhere else. Waved her hand in the air and left while I was talking. Very unprofessional, not to mention I have been working in this feild for over 20 years. This was so embarrassssing and I was angry.

We paid for the salad then left. We never got our entree over two hours. PLease contact me. Hopefully this will never happen again to another customer.
     
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Posted by Old Timer on 2013-04-15:
Both Red Lobster and Olive Garden have become pretty much clueless about how to operate a restaurant in today's competitive environment. Poor service, smaller portions, higher prices and bad attitudes from management seem to be the new SOP for these once proud chains that have lost their way.
Posted by ok4now on 2013-04-15:
It seems that Red Lobster and Olive Garden could care less about the customer. When you are told "go somewhere else" that pretty much sums it up. They are always busy so loosing a few customers is meaningless to them. If enough people vote with their wallet maybe then they'll get the message.
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