I was so excited to try the lobster pot pie after seeing it on the commercials. It came out and looked wonderful. It was very tasty and just enough lobster so they can say it was there. I was expecting like the commercial at least a Chuck of lobster, but there was only a pinch. 1 Replies - Latest reply on 06/22/2013Add reply
We have noticed their food quality has went down. The shrimps & scallops that were use in pasta is meat that you can feed to your gold fishes.. My husband ultimate feast dinner was so small he was still hungry...Due to the urban location it's in they feel the poor won't see what's going on... 2 Replies - Latest reply on 08/15/2013Add reply
Went for lunch but it was not a good experience. Dirty bathrooms, dirty drinking glasses. Frozen three inch Flounder and cold food. Add reply
SYRACUSE, NEW YORK -- My husband and myself went to Red Lobster for supper and we got watered down soda. The server got us new soda and it was better. The clam chowder was cold and the salads tasted awful. We went there because I have always loved Red Lobster.We ordered the pot pies with shrimp on the side.
I didn't like the pot pie but my husband loved it. I didn't eat it and I didn't complain. Because I had complained so much already. The shrimp was wonderful. My husband was sick all night. I always go to Red Lobster and am so disappointed. We went at 9pm on June 1st on Erie Blvd Syr NY
I feel that all Red Lobster should give all military a discounts. I will not visit another Red Lobster until you acknowledge the military. I will be notify the military department about this situations. 1 Replies - Latest reply on 06/03/2013Add reply
DANVILLE, ILLINOIS -- Slow service. After being seated, waited for 15 minutes before we seen our waitress. Then she shows up acting like she didn't want to be there. She took our drink order and 15 minutes later we finally ... read full review4 Replies - Latest reply on 11/25/2013
AURORA, ILLINOIS -- 30 shrimp sounded like a great deal on a busy Saturday evening. The service was super rushed, we had a drink and appetizer and the salad was sitting on the table getting cold. I had the 30 shrimp, part ... read full review2 Replies - Latest reply on 01/09/2013
HOMESTEAD, FLORIDA -- Went to this Red Lobster in Homestead when finish eating paid my bill. When I got home I noticed they over charged me. Called back the following day and spoke with the manager he told me that he was sorry and that for the mistake the meal was on the house and that he will refund my credit card the full amount which was about 70.00 dollars. After waiting about three weeks my credit card was not refunded so when I called him he told me since my card was not refunded that I could go through the restaurant and he will refund my the money. I agreed, when I got there he didn't even show his face to tell me sorry he sent a employee. Second he went back on his words and sent his employee to tell me that he will only refund the over charged item and you think anybody would like to go back to something like that where the manager want even show his face to say sorry. Or go back on his words what type of manager or restaurant are they running where they don't give a $&(@ about their customers being satisfied. I will never step in that place again.1 Replies - Latest reply on 12/10/2012Add reply
INGLEWOOD, CALIFORNIA -- We arrived at the Red Lobster (Inglewood, CA) around 3:00 P.M. We were told that it would be a minute for us to get our table. We waited ten minutes and no one came to us and said anything else. There were empty tables and there was also two couples in front of us. I understand having to wait for a table if the restaurant was crowded but this wait was too long for the restaurant to be half empty.
1 Replies - Latest reply on 12/09/2012Add reply
We ended up going to Lucille's BBQ in Culver City and there were less free tables but we were seated in less than 3 minutes.
We should have been seated instead of told to wait.
BRIGETON, MISSOURI -- I took my mother out for a special occasion just because I love my mom and not saying everyone don't but we think you are going to get good service but it turns out to be a disaster.
3 Replies - Latest reply on 09/02/2012Add reply
First I would like to say my mom is a diabetic. So we ask if they could put some of our order on the side. Apparently we never got I order like if they never sent it back. We waited a whole 1 1/2 waiting on our food. When ask for the manager they act like they didn't want to get the manager so when she finally came to the table she say that she was sorry as if she could care less and tell us that our food was just sitting in the window.
Ok, why didn't she address her workers parently just as I thought she didn't care and sorry wasn't good enough from someone who act like she don't care. Why because am a black customer! I don't want to cause any trouble I just wanted a nite out with my mom.
NEWPORT NEWS, VIRGINIA -- Went to Red Lobster on 7-8-12 about 8:30 pm, ordered a broiled flounder dinner with broccoli and rice pilaf. When the meal arrived I was stunned. I had 4 flounder about 3 inches long on my plate, and not thick as a sheet of paper. I spoke to the manager, she stated that they aren't normally that small and did I want another item. I said no thanks and left out and ate @ home like I should have in the 1st place. 2 Replies - Latest reply on 05/12/2013Add reply
LARGO, FLORIDA -- Went to Largo, FL Red Lobster for 37th Anniversary. What a disappointment. Food was lousy, overpriced, and a rip-off. Lobster was dry, skewered shrimp were burnt, scampi was overcooked and dry. Went there for a quick dinner on the way to a show. Entered at 6:30 and didn't leave until 10 after 9. Never, never, never will eat there again. Actually didn't eat much there. Tried to send food back, but couldn't find the waitress, so picked at a $22.50 meal worth about $8.00.3 Replies - Latest reply on 06/28/2012Add reply
I have never had service this slow and unorganized in my life! We were there for a total of 2 hours and ten minutes. We should have been in and out of there in an hour at the most. Some of our orders were wrong and every bill was wrong. My credit card was billed on someone else's bill. Overall it was a terrible experience. Great 1 year anniversary dinner! 3 Replies - Latest reply on 06/05/2012Add reply
My food was bad, the lobster tails & shrimp scampi were very dry, the broccoli was over cooked, & the rice was missing from the plate. I asked for the manager to see if I could change my order he was very rude. I finally cancelled my order and left. I have never been treated that way by a manager at any business! 1 Replies - Latest reply on 05/07/2012Add reply
INGLEWOOD, CALIFORNIA -- The Red Lobster on Century has horrible service. I called in to place an order and was left on hold for over 20 minutes. When they finally picked up the woman on the phone acted as she were mad at me....had the worst attitude. I figured maybe the place was crowded, but when I got there it was half empty, the waiters and waitress's were standing around talking about their personal business, I figured how sad and ghetto. 2 Replies - Latest reply on 04/07/2012Add reply
In the past 3 months for various reasons, such as own interest or another's choice, I have visited Red Lobster at Howe Ave, for a meal. I've always looked forward to the quality of food. Our meals have included trio to soup and appetizers. But, I must say the quality of the male waiters has a fake feeling and a main reason of tip size seems to be a goal! 11 Replies - Latest reply on 04/02/2012Add reply
WAYNE, NEW JERSEY -- I went to the Red Lobster on Rte. 46 East in Wayne, NJ last night at 4 P.M. I had asked for a gin and tonic, the server brought me a martini. I had ordered the surf and turf dinner. I had asked for the steak to be medium, it was overdone and I couldn't cut it at all. The lobster was also overcooked. I had to ask for melted butter to go with the lobster, never got it.
1 Replies - Latest reply on 02/29/2012Add reply
The waiter was horribly slow. It was 4, it was only my daughter and I in the place. I shouldn't have to wait almost 15 minutes for the server to take my money to pay. I don't ever think I am ever going to back to Red Lobster at all.
CHICO, CALIFORNIA -- I am a regular at the Red Lobster in Chico at least two to three times a month I go for dinner. Tonight was the worst service I have ever been given I sat in the bar area to try something new the bar tender not only was very unprofessional but did not seem to care about the language she used. I asked to have the football game turned up but was told she wasn't allowed which was funny cause her language and voice that carried seemed to be allowed I was very put off. Things only got worse when my appetizer was brought out cold and under cooked. But to make things even worse I never received my full meal my snow crab legs never made it to the table. At the end of my visit I took my concerns to management who seemed less then interested and never offered a single apology just said simply I will talk to her then I realized the bar tender was also a manager. Wow how disappointing and to think I was spending three to four hundred dollars a month at a place where I was treated so lousy. Well never again. 2 Replies - Latest reply on 02/17/2012Add reply
Our waiter Jonathon promised us VIP service but we would have settled for not being forgotten. After bringing us our drinks and biscuits we were ignored for 22 minutes until our food was served. We actually expected salads and drink refills before that and his attitude at having forgotten us was very nonchalant. My Walt's shrimp was over-cooked. My son had ordered a baked potato but got rice and broccoli instead. When we pointed that out to Jonathon he chose to argue with us that they had no potatoes and he couldn't have gotten potatoes AND rice and broccoli. However my son should have been told about the potato and been given a choice of alternate sides. So we never got our salads, my shrimp went uneaten, my son's rice and brocolli wasn't touched and we had to ask for the bill to be adjusted!?! They did comp my son's meal but the manager never came to our table to apologize and avoided us at the door! Ten years ago we had a bad service experience here - and now this. We won't be back to this location EVER! (The Lake Worth Red Lobster always has great service)2 Replies - Latest reply on 09/24/2011Add reply