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124 Reviews & Complaints

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Misrepresenting 30 Shrimp Deal From Red Lobster What A Joke
Posted by 32kempton on 02/07/2013
MANSFIELD, OHIO -- Stopped by Red Lobster Mansfield Ohio to get the 30 shrimp dinner. Ordered the meal 15 scampi and 15 linguini fettuccini, that's when it went wrong. There were 15 average size in the scampi but the linguini the largest shrimp wasn't any bigger then a DIME yes a dime. I lined them up and they were the size of TWO shrimp. WHAT A SCAM DON'T ORDER IT. After leaving Red Lobster went to Golden Coral and for $12 ALL the SHRIMP I COULD EAT IT WAS GREAT. I'm not going pay that kind of money for salad shrimp.

     
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Posted by trmn8r on 2013-02-07:
IMO, Reb Lobster is pretty much a joke any way you crack the shell.

You can't expect to get very large shrimp if a meal includes 30. A half dozen really large shrimp could be a meal, but you won't find those at RL.
Posted by ok4now on 2013-02-07:
I had a similar experience recently at RL. For $19.95 you get to pick three different food items. I choose the garlic shrimp, parmesan shrimp and flounder. OMG what a disappointment. The portions were so small it looked like an appetizer. The shrimp were not much bigger than what you get in a Chinese egg roll. RL should be ashamed of themselves. This Darden chain gives the customer no value and should be avoided.
Posted by DebtorBasher on 2013-02-07:
I was only at Red Lobster once and didn't find anything interesting about it.

I won't eat Shrimp unless I clean them myself. I don't trust anyone to de-vein or scoop the poop shoot for me.
Posted by ok4now on 2013-02-07:
The best value I have found for shrimp is from Costco. They sell the raw big black tiger shrimp de-veined and de-pooped. I steam them with Old Bay for 3 to 4 minutes and they come out perfect.
Posted by leet60 on 2013-02-07:
To be fair, all they advertised was that you would receive 30 shrimp - they did not specify it would be of any signifigant size.
Posted by Churro on 2013-02-07:
Red Lobster has GREAT seafood said nobody ever.
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Food Poisoning
Posted by Orchidance3 on 01/11/2013
Purchased New York strip w/ Rock Lobster Tail. Tail appeared somewhat discolored in one area. Tasted from other side--fishy unpleasant taste. Told manager, wanted replacement. No suitable replacement available...what??? Had 3 tiny bites, determined to be bad. Later experienced stomach pain and diarrhea....food poisoning.
     
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Posted by trmn8r on 2013-01-11:
I last ate at Red Lobster in around 1990. I've never been back, and I have no interest in doing so.

I've since spoken to a kitchen worker who told me some of the raw fish coming off the truck didn't look fit to cook.
Posted by Anonymous on 2013-01-11:
I rarely get sea food when I go to RL. I mainly go there for the Cajun chicken pasta and those cheddar bay biscuits.

I don't trust eating sea food there

Posted by madconsumer on 2013-01-11:
did you seek medical attention for the food borne illness? this should be reported to the local health department in case other's have suffered the same issues.
Posted by BigAl on 2013-01-12:
Whether you are at home or at a restaurant never eat anything that does not look right smell right or taste right. If it should end up in your mouth before you realize there is a problem, spit it out and wash your mouth out with water. I can't believe how many people say "It looked or smelled funny and I could barely eat it"
Posted by ok4now on 2013-01-12:
Having recently dined at RL this does not surprise me. They have raised the prices and lowered the portions to maximize profit. They can only do this if they buy cheap seafood. You don't know what you're eating or where it came from.

A few things to consider. Never ever buy or consume any fish product from China. They have been sited numerous times for filthy unsanitary conditions. To pass inspection they have been know to pump antibiotics into their product.

Be skeptical of "farm raised" fish. Some purveyors trying to increase profit put a large quantity of fish in a very small tank or netting. They are now swimming in and eating each others excrement. This is totally unhealthy for human consumption and could give you food poisoning.

The safest fish product to eat is wild caught from certified clean mercury free waters. As an example Whole Foods sells this product but it's pricey. Now I ask you, what do you think you're eating at RL? It's no wonder that that lobster tail made you sick.
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Shrimp
Posted by Roy414 on 01/08/2013
AURORA, ILLINOIS -- 30 shrimp sounded like a great deal on a busy Saturday evening. The service was super rushed, we had a drink and appetizer and the salad was sitting on the table getting cold. I had the 30 shrimp, part breaded and the other part on a stick broiled both were cold. My wife had crab and shrimp and her shrimp was cold. Mine and her's were soggy and not crisp. Thumbs down on the 30 shrimp on a busy night.

Roy
     
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Posted by ok4now on 2013-01-09:
Did you inform your server that the shrimp were cold? If you were unhappy with the meal they would have corrected it.

I have a bigger issue with Red Lobster. Like the Olive Garden they seem to offer less portions while increasing the price. Example: My wife and I both ordered the Lobster, Shrimp and Scallop dinner for $24.95 each. When served the it consisted of a petite tail, (gone in 4 bites) eight baby shrimp on a stick and four under cooked scallops that was sent back. We split an appetizer and two iced teas. The check came to almost $70.00. No way was this meal worth this price. We tipped the waitress well for great service but we won't return.
Posted by shayen on 2013-01-09:
I agree with the previous poster. I stopped going to RL years ago when the portions seem to shrink by 50%+. High-priced, frozen food re-heated for ridiculous prices? No thanks.
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Guess What? It Was a Great Experience!
Posted by Liggett.sandy1 on 01/01/2013
PIQUA, OHIO -- I haven't been to Red Lobster in years. We got a few gift cards and went on New Years Eve. Yeah, a lot could have happened wrong with all the people there. But, it was a great experience, the food was excellent and the waitress, Brittany, was great! She was helpful, came back several times to make sure everything was going well. Everyone knows Red Lobster isn't cheap, but then again if the food is that good I understand why.

Great job on a very busy night and the food was excellent. Another great New Years Eve! Thank You!

     
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Posted by DebtorBasher on 2013-01-01:
That really is nice. We hear so much about people being grouchy when they have to work on New Year's Eve...it's nice to know some people care about their customers and make it a pleasant experience, no matter what day it is.
Posted by trmn8r on 2013-01-02:
I also haven't been to a Red Lobster in years, and I won't be going again in my lifetime. I'm glad you had a good experience.
Posted by jktshff1 on 2013-01-02:
Good review, thanks
Posted by ok4now on 2013-01-02:
Glad to hear that you had a great dining experience at this Darden chain restaurant. My experience with them has been hit or miss, they are not consistent. On a good day I would rate their food quality average but never excellent. Similar to the Olive Garden (another Darden joint) their food is sold at a specific price point to attract a certain customer base. For really excellent seafood this is not the place to go.
Posted by madconsumer on 2013-01-02:
very helpful review, and voted as such!!
Posted by Skye on 2013-01-02:
Glad you had such a great time. Thanks for taking the time to let others know.
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Manger is a liar
Posted by J525269 on 12/09/2012
HOMESTEAD, FLORIDA -- Went to this Red Lobster in Homestead when finish eating paid my bill. When I got home I noticed they over charged me. Called back the following day and spoke with the manager he told me that he was sorry and that for the mistake the meal was on the house and that he will refund my credit card the full amount which was about 70.00 dollars. After waiting about three weeks my credit card was not refunded so when I called him he told me since my card was not refunded that I could go through the restaurant and he will refund my the money. I agreed, when I got there he didn't even show his face to tell me sorry he sent a employee. Second he went back on his words and sent his employee to tell me that he will only refund the over charged item and you think anybody would like to go back to something like that where the manager want even show his face to say sorry. Or go back on his words what type of manager or restaurant are they running where they don't give a $&(@ about their customers being satisfied. I will never step in that place again.
     
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Posted by trmn8r on 2012-12-10:
Yep - this is a place to avoid. Thanks for letting people know. Management can make a big difference in the customer's experience.
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Waiting for a Table
Posted by Bassarnold on 12/07/2012
INGLEWOOD, CALIFORNIA -- We arrived at the Red Lobster (Inglewood, CA) around 3:00 P.M. We were told that it would be a minute for us to get our table. We waited ten minutes and no one came to us and said anything else. There were empty tables and there was also two couples in front of us. I understand having to wait for a table if the restaurant was crowded but this wait was too long for the restaurant to be half empty.

We ended up going to Lucille's BBQ in Culver City and there were less free tables but we were seated in less than 3 minutes.

We should have been seated instead of told to wait.
     
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Posted by olie on 2012-12-09:
3 p.m. is often a "dead" time for restaurants. Staffing is down. There are plenty of empty tables because there are no customers!

Did you, or the couples ahead of you, speak up while continuing to wait?
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Never Again!
Posted by Bmetsez on 11/25/2012
GOODYEAR, ARIZONA -- So, we went to Red Lobster tonight, at 15311 W. McDowell Road, in Goodyear, Arizona. We have gone to this place since they opened, and really have always had a great time, until this year. We usually go about every two months, and have been there twice before this with crappy service. Now, we had a terrible time. We will never return to that restaurant. This was the final time we get poor service in a Red Lobster. Well, where to begin.

Let’s see….I guess the first hint of how our dining experience was to go would have been the hostess. My wife, 8 year old son, and I walked in, with no one in the waiting area, and straight in to the hostess stand. She says to us “oh, 2 of you?” Really? The hostess either can’t count or chose to ignore our son. So, on to the table. The person seating us was very pleasant. I am sorry I did not get his name. He was very cordial, and made us feel at ease immediately. He sat us, and said that our waitress will be with us shortly. Well, shortly turned into about 8 minutes just for our waitress to come and take our drink order. Then, a slight wait for the drinks, followed by the biscuits. Ok, so maybe this will not turn out so bad…..oops, spoke too soon.

After taking our appetizer order, the waitress came back to take our entrée order. We told her we prefer to wait until getting our appetizer, and she seemed puzzled. Ok. So, we sit, and wait…and wait…and wait…I see 2 other tables around us get seated, get drinks, get appetizers, and still we wait. Oh, here comes the assistant manager, to re-fill our drinks. Great. Now, we wait. And wait. So, here comes our seafood nachos. Hooray! Except.....they were kind of….sparse. The shrimp and cheese sauce was sparingly applied, to say the least. Oh, well, it is a busy Saturday night, so we can make some allowances. So, let’s dig in. Um, what is this? Some of the nachos are kind of….soggy. Like the chips sat at the bottom soaking up grease. Definitely not a good thing. Ok, let that sit, and we can eat the other chips. Ok, not bad, considering. Well, let’s see how the entrées are. Once we order. Hmmm, where is the waitress? No, not over there. Well, let’s wait. For 10 more minutes. Really? Now she takes our order? Must be really busy tonight…but…I keep seeing people seated around us and getting faster service. Starting to get a little upset now.

Ok, we order our food. And wait….for over 20 minutes now. So, where are our salads? Hmmm……no, that’s not them……after 10 more minutes here they are. Now, one of the things that used to bother me at Red Lobster was that the Caesar salad was served so cold I had to warm my hands after eating it. Not this one! Oh, no, this salad was at room temperature, for sure. So how long does it take for a salad to get that warm? So, now we are 48 minutes into dinner, and we have been served some crunchy biscuits, and some crappy nachos, and warm salads. Ok, so where are the entrées? Well, about 10 minutes more, and here comes the entrees. Being brought by a different waitress. What? Ok, so she starts by handing out my son’s plate, and remarking how she wondered about his because she didn’t see him behind my wife. Not exactly a good comment, but whatever. I do notice as his plate is handed over that the fries seem a little off. Kind of like they had sat for a while. So, she starts handing me my plate, which should have been a combo of steak, shrimp, and salmon. But, there are crab legs on the plate. I tell the waitress this is not my order, and she asks if I am sure. What the ()^&$! Yes, I am sure I didn't order crab. So, she looks at my wife’s plate, which also has crab on it, which she didn't order. So, the waitress takes the plates away, and to the next table to ask them if it is theirs. And back to the kitchen. And we wait….now we have had enough. We waited for about 5 more minutes, and finally flagged down the assistant manager. We tell her that we need to have the entrée orders canceled, and the check for the app, drinks, and my son’s meal. She said she will take care of it. And starts to leave. But now, here comes….surprise!...our waitress, along with the other waitress, with the same meals. They explain that the crab was added by the kitchen, and that we can keep it and not be charged for it. Why, we don’t know. But we told all three of them that we didn't want it, and they asked several times if we wanted them. Finally, we said yes, but when they put the plates in front of us, I noticed that the butter was already congealing in the bowl. So I touched all the food, and it was all room temperature. My wife did the same for her food, with the same results. Actually, her crab was stone cold in the center. Like just nuked for too little time cold.

So, we sat again, until the manager, Tyler R, came over. He seemed to be wanting to help, but would not listen to anything we said. He kept interrupting us with his version of what we were trying to say. Not acceptable. But, he tried. Told us he would comp our meal. Ok. Not what we wanted. We asked several times for the check, but they would not listen. Ok, fine. Then, here comes Tyler, with an envelope with what he said were gift cards, to see if he could get our business back. Well, thanks, we will consider it. But, seeing as this is the third time in a row we have had crappy service here, I don’t think we will be back. Ever. And, as further insult, when we get into the car, my wife opens up the envelope and finds a $25 gift card. Great. So someone can get, what, a smaller entrée and a drink? Please. This place has gone downhill the entire year, and we are tired of giving them chances. Never again.
     
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Salty..Salty...And a Manager Who Didn't Care...Rude
Posted by Gypsy30 on 10/23/2012
MUNCIE, INDIANA -- I took my fiancee' for a nice lunch and I had got the crab fettuccine, it was so salty I could not eat it!...The waitress told the manager that it was supposed to be salty....Are you serious!....I couldn't even eat it...Where can I complain and at least get compensated for a my unsatisfied experience...Was truly awful!....And the manager didn't even seem to care!

Where can I get some action to either get my money back or a gift card...Something! I spent $50.00 of my hard earned money.

     
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Posted by trmn8r on 2012-10-24:
In a case like this, your best opportunity to get a refund is on the spot. When the manager didn't seem to care, that is when I would have made it clear the dish was unacceptable and I wouldn't pay for it. In many cases this would result in an offer to make something else, and additional time waiting. The pleasures of chain restaurants...

From your description, it was inedible. On the other hand, if you consumed most of it that would lessen the chances of it being comped.
Posted by ok4now on 2012-10-24:
This is the chance you take when dining at a Darden chain restaurant. It's hit or miss. A good manager would have appreciated you as a customer and taken care of the problem. Obviously this did not happen. You could try filing a complaint with the Corp Office but I doubt that would help. Learn from this experience and refuse to give them your business. I got burned at both Olive Garden and Applebee's. They lost a customer and I have written several posts about this.
Posted by leet60 on 2012-10-24:
It sounds extremely salty. Under ideal dietary conditions the normal salt intake is recommended at 1500 mg or less. The sodium content in this dish is listed Sodium 835.8 mg.
Posted by gypsy30 on 2012-11-13:
red lobster never responded to my complaint im assuming their customers do not come first and i would think they would want their customers leaving happy and wanting to come back for a positive experience
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Service Was Horrible
Posted by Williams_tyler on 09/01/2012
BRIGETON, MISSOURI -- I took my mother out for a special occasion just because I love my mom and not saying everyone don't but we think you are going to get good service but it turns out to be a disaster.

First I would like to say my mom is a diabetic. So we ask if they could put some of our order on the side. Apparently we never got I order like if they never sent it back. We waited a whole 1 1/2 waiting on our food. When ask for the manager they act like they didn't want to get the manager so when she finally came to the table she say that she was sorry as if she could care less and tell us that our food was just sitting in the window.

Ok, why didn't she address her workers parently just as I thought she didn't care and sorry wasn't good enough from someone who act like she don't care. Why because am a black customer! I don't want to cause any trouble I just wanted a nite out with my mom.
     
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Posted by clutzycook on 2012-09-02:
I don't think your being black had anything to do with it. I think they are an equal opportunity apathy provider.
Posted by trmn8r on 2012-09-02:
I agree with clutzy - I don't see a racial element here.

We ate as a family at Red Lobster decades ago - I recall it being unremarkable. As an adult I ate at a Red Lobster once, and it was horrible. I hope to never visit there again before I die. In my opinion, you are better off taking your mom to a better restaurant for a special day. Actually, for any day.
Posted by Bill on 2012-09-02:
I'm white and believe me I'd have my share of bad service. If you wanted it to be a special occasion steer clear of the chains. Find a nice local restaurant that appreciates your business.
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Where Did the Tail Go???????????
Posted by Sosuemi2008 on 08/20/2012
VIRGINIA BEACH, VIRGINIA -- Up to about 8 years ago, when I moved south and away from my sister, we used to always celebrate our birthdays at Red Lobster. The rock lobster tail and Large frozen strawberry daiquiris were our traditional birthday dinners.

Friday Aug 17, 2012, when my sister and I finally were able to see each other after all these years, decided to do our "traditional" birthday meal at Red Lobster once again.

Excitedly we ordered our Large Strawberry Daiquiris, which the only complaint we had was...what happened to the cute little lobster necklaces you used to get with them? They were cheap but an added little 'bonus' for drinking the big one !!!

Oh well, she decided to go with the Surf n Turf, me, I wanted and had been dreaming of the Super Rock lobster tail of years ago. I asked the server do you still have that big tail? She said it was 9oz, which didn't mean anything to me....I ordered it

My meal consisted of salad, mashed potatoes and a lobster tail that was slightly bigger than my sisters surf and turf lobster tail. 6 bites, truly, 6 bites and it was gone.

The lobster tail I remember was so large it was almost too much to eat....not this little thing......

Not only was I still hungry, but they had the balls to charge me $28.00 for the plate....

terrible value........really? you are going to charge me $28.00 for a salad, mashed potatoes and a small tail? really?

Not again......I will definitely not recommend Red Lobster for their portions.
     
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Posted by trmn8r on 2012-08-20:
A rock lobster is not actually a lobster - it is a crayfish and smaller and tougher than lobster. I had it only once in my life, at a Red Lobster. That was around 1990 and the last time I was at RL. It was horrible.
Posted by ok4now on 2012-08-21:
I had a similar experience where the tail was tough and chewy. The waitress, after taking the order & serving it, explained that you have to order the cold water tail. Even doing so it's more expensive and like an appetizer being only 9 ounces. Bottom line: It's not worth the money and I don't order lobster for this reason.

FYI: Want a big one pound tail for under $20 bucks? Costco sells them every month when they have their Seafood Festival. Yes you have to cook it but it's easy. Either steam it or broil it on the grill. Only takes 10 minutes. Now you're eating well without the steep price.

Know the difference between a warm water (tough) and a cold water (tender) lobster tail? The warm water tails have spots on the shell, the cold water ones don't. Now you know what to look for.
Posted by Anonymous on 2012-08-21:
My Costco has usually has 2 small tails for $18 or 2 large tails (I never paid attention to the size) for around $34. And they taste much better than whatever "Lobster" you get at Red Lobster.
Posted by gypsy30 on 2012-10-23:
I took my fiancee' to red lobster for a nice lunch, when i complained that my crab fetucchinie was really salty the manager said it was supposed to be that way!.....really?! I wanted to complain to the head honcho how do i do that?...I AM VERY UPSET I WORK HARD FOR MY MONEY AND I WAS DISAPPOINTED.I WANT THIS BE BE FIXED AND COMPENSATED. THANK YOU FOR LISTENING.
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