DECATUR, ALABAMA -- When money was better me and my wife used to visit Red Lobster 2-3 times a year. As of late as with most of America money has become somewhat tight, but we wanted to take out kids out for a nice meal to a place they don't hand you your food out of a window. So we decided to spend a bit to much on a meal that in the past was expensive but the food was good.
The first change we noticed was the rolls, in the past these delightful rolls where handed out on a plate 2 for each person at the table they brought you more if needed. Tonight they gave a plate of 4 to server 4 people. OK no real biggie except by he time they got to table we where almost done eating, so I don't know if they would have offered more as they became our dessert. Not only where they very late to the table they seemed very lack luster compared to past visits. Now I ordered the ultimate meal and I must admit the lobster was very good, the crab on the other hand was a very small portion and the legs where somewhat soggy. They supplied no tool with which to crack the claw, I am a large man and most say have very strong hands...lucky me as I needed every once of that strength to break the claws open. One would think at these prices nut crackers could be supplied.
My family for the most part rated their food as better than the stuff at that place under the golden arch's but nothing to come back for again.
Our biggest disappointment of the evening and the reason we will never visit another Red Lobster was the hidden charges on the bill. Not the fact that it cost us over $100 to feed a family of four which on its own was outrageous. They have the nerve and audacity to charge $1 EXTRA FOR A "Xtra Tomato Sauce." First off we did not order any Tomato Sauce, one was brought out on the plate for my teen age daughter's fries. There was no Xtra Tomato Sauce on table and it was not even requested. Does a company that charges these all ready outrageous prices expect is customers to pay hidden fees as well? What's next a napkin surcharge?
Well Red Loster your one dollar has cost you 2 long time customers today, and by the sounds of my kids they won't be asking to come back either.
I'm not a big fan of Sea Foods, but I have many friends who just love it. So when we all got together to eat at Red Lobster, I ordered the Aztec Chicken. It was absolutely delicious! I looked forward to it, and sometimes craved it!
We went there last night for the first time since they changed their menu. I didn't notice a price increase as some did, but I could not find the Aztec Chicken.....it was no longer offered. They have replaced it with a Chicken Breast dish that has some kind of Maple/Cherry Glaze. I ordered it just to try it since their non seafood selections were very limited. I could only eat about 3 bites. It was just so sweet, and doesn't even come close to the wonderful taste of the Aztec Chicken! I really didn't like it at all!
How could they have taken the Aztec Chicken off their menu? I have read so many raving reviews on the net.....people really l enjoyed this dish!
Please bring back the Aztec Chicken!
WESTLAND, MICHIGAN -- I noticed when I lived in an upper middle class area, the food, quantity, and portions seemed radically different from the local restaurant that is near me, in a middle class/lower middle class neighborhood. The only real difference is the price...it is the same at both. Those who can pay suffer no shortage of meat in their soups, etc whereas those locations near lower income neighborhoods where most of us have below 40 and 30 have crash landed upon now have to scrape the bottom for the few tiny pieces of food that may or more likely, are not left on our trays. There is class discrimination, which translates into racial discrimination in the less wealthy areas where these stale seafood rip off scams known as "Red lobster" are located.
I am white, with some Native American. I notice a RADICAL DIFFERENCE between the establishments where I grew up vs the more integrated RL restaurants where I am located now.
All persons of color, myself included as a member of the Objibway nation, boycott the swine at Red Lobster.
I just went to the location off of Wayne road in Westland MI, against my better judgment but based on my wife's desire to have some seafood.
Based upon my previous observations that the price was always going up while the proportions of seafood were disappearing as you got bigger and bigger plates of foods with spinach, rice, and other "delicatessen's" into a never ending attempt to fool you into thinking you were getting a belly full of delectable seafood when in reality you were getting more biscuits, cole slaw, and other weeds more suited to a rabbit or a homeless person than a plate full of 20 bucks worth of seafood.
Tonight, despite my better judgment based on the sleight of hand that pigs like "Red lobster' have been perpetrating, I decided to take my wife out for xmas. The waiter was fine, I could tell they were running him like a dog, so I still gave him a good tip.
We ordered our favorite, the Ultimate feast. Like other times through the years when I have been there, they bring me the wrong plate, the wrong drink, etc....
Rather than get the poor waiter/waitress in trouble, I just took the errors and poor service and gave the waiter/waitress a generous tip.
Tonight, I ordered the "ultimate feast". All was luke warm except the crab legs, which I was told was coming.
When they did arrive, they were ICE COLD. Like a Popsicle stick, I felt the stale crab legs cystals melt against my tongue. My tongue felt like it was stuck to a block of frozen ice.
When I complained at the Red lobster off Wayne road in Westland, the manager told me that they "make mistakes" and acted like I was doing something wrong!!!!
I paid more than most make for a day's salary with a minimal expectation of semi warm seafood, and she cannot manage the place she is supposed to run, and accuses ME of being in the wrong for complaining. Imagine that.....and I have never complained before, despite them misplacing my order, having little food on the plate, or waiting for hours to get waited on.
Never go to the Red Lobster on Wayne road in Westland Michigan. I have been polite while the idiots there have given me a chunk of dog food for coming in late and asking for the 'surf and surf" because I come in at the last minute.
Now the latest...they send me seafood that I practically chip my teeth on, after waiting forever, and this pig of a unit manager has the audacity to stick her ugly face in mine and try to explain that people make mistakes and that I hav4=e no right to complain, etc.
So all of you know, the Red Lobster sucks and you will be paying more and more for less and less seafood, stale seafood at that. Expect dimwitted managers like the pig I encountered to drive away long standing customers lie myself with her crappy assed "you are not a customer here because you dare to expect a decent well cooked meal' for close to a hundred bucks.
Seeing most of the world's seafood is basically unfit for present human consumption based on the contaminants and toxics and carcinogens that are present in our food, especially stale seafood like the poisons offered at for profit fast food poisoners like the soon to be defunct Red Lobster, as the world's marine life is expected to become extinct in some 50 years, the time is long long overdue to "just say no" to these ignorant, arrogant fast food places and the stale toxic products that they peddle.
INDEPENDENCE, MISSOURI -- 45 minutes I understand on Mother's Day it's busy to wait for a table ok. 1 hour and 30 minutes to get cold food I don't understand. saw three other tables served before us. waited a half hour for manager to come to the table. pathetic performance. no sympathy from manager.nothing but excuses.
INDEPENDENCE, MISSOURI -- The worst service ever! The service was slow, the food served cold, missing items that were ordered and the wrong dish.
No biscuits were served until the end of the meal, no butter for the crab and lobster, no salmon although the menu was 1/4 salmon features. The manager finally stopped by, but no change, even then with slow/no service.
I've been eating at Red Lobster since 1975 in Omaha, NE. No more, not free, no gift cards ever again.
I'm not mad, I'm just getting smart after poor service for 3-4 years at the Independence, MO rest.
TUCSON, ARIZONA -- I called to place an order to go, and was on hold for 15 minutes. I figured they forgot, and called back. No answer twice, so I drove there. The place was completely swamped, no parking places, tons of people in line, so I left. No big deal, it was only 150 in food I was going to order and take home. They didn't need the order or should I say, take the order.
BRANDON, FLORIDA -- Waited to cool down before posting...Was in Red Lobster in Brandon, Florida for my Birthday 12/11.. Waitress couldn't get the drink order correct. Completely forgot the appetizers. "Forgot" to order one of entrees.. Which meant that because we waited, the other two entrees were almost cold. Even though it was mentioned several times, no Birthday song.. Maybe you should shut down, restaff, do some intense training, then reopen.. P/ S No Management apologies..
AMARILLO, TEXAS -- This place went from my favorite Amarillo restaurant to one I'll never step foot into again. How do you describe the worst restaurant experience ? Without wanting to write a detailed summary of every missed step? Pointing out every communication disregard.Voicing every upsetting detail as so it may never happen again? You either let the attempt of such an article cause you an ulcer, or you summarize. I felt like I was at Long John's Silvers. They no longer deserve even a detailed, crafted review.I've thrown in the towel.