MEDFORD, OREGON -- Three months before our 8th wedding anniversary I asked my husband to take me to Red Lobster for our special dinner. It was July 3, a day before our anniversary, but we knew that the place would be nice and quiet. The restaurant was about half full, which is perfect. Just the right amount of ambience. We had a great waitress who answered all of my husband's question, and even let us purchase a couple of their Pilsner glasses for our annual toast that we make to each other.
Hours later, we were in our bathrooms using them all night and all day long. We realized we had food poisoning. Since it was the Fourth of July the whole family came over for a barbecue. No one else got sick from THAT food. It was from our meal the day before. I don't know if it has anything to do with the oil in the southeast US, but it certainly could be. The seafood that we ate may not have come specifically from those waters...but water DOES move. We happen to live in Medford, OR. I think I'm putting off seafood for a few years. A big sarcastic Thank You to BP and Red Lobster.
GRAND JUNCTION, COLORADO -- Arrived at 7:24pm told 15 minute wait, wait was 20 minutes. Upon arriving to table for 5 people, we noticed two other parties sat after us. One of 3 people, one of 5 people. We continued to wait for ten more minutes while watching the two tables who arrived much later at the restaurant than us get served immediately after sitting. Then watch as they receive drinks and submit food orders. We were miffed, no one had noticed. I intentionally stared at four servers talking at entrance of wait station to get their attention. Finally I see they noticed our stare and still no team waiting help.
Finally after 6 more minutes our server appears. While taking tray of food to table next to us states "I will be right with you". Where was this server for the last 15 plus minutes while we received no greeting, no drinks, and no food order? On a smoke break? We left, we have never had a complete good food and good service experience at this Red Lobster.
I'm not a big fan of seafood, but I have many friends who just love it. So when we all got together to eat at Red Lobster, I ordered the Aztec Chicken. It was absolutely delicious! I looked forward to it, and sometimes craved it! We went there last night for the first time since they changed their menu. I didn't notice a price increase as some did, but I could not find the Aztec Chicken... it was no longer offered.
They have replaced it with a chicken breast dish that has some kind of maple/cherry glaze. I ordered it just to try it since their non-seafood selections were very limited. I could only eat about 3 bites. It was just so sweet, and doesn't even come close to the wonderful taste of the Aztec Chicken! I really didn't like it at all! How could they have taken the Aztec Chicken off their menu? I have read so many raving reviews on the net... people really l enjoyed this dish! Please bring back the Aztec Chicken!
SACRAMENTO, CALIFORNIA -- At work I am part of a group of people that go to different local restaurants for each other's birthdays. On July 31, we chose the Red Lobster on Howe in Sacramento, California. Although the restaurant appeared to be at less than 50% capacity, our group waited about 45 minutes before we were offered water. After we were finished eating, we waited another 30 minutes for the bill so we could leave. We saw our server several times taking care of other people but she just wouldn't come to our table.
If anyone else is considering using this restaurant when you have a limited lunch hour, think twice. I wouldn't have even posted this notice except that I wrote Red Lobster corporate two days ago and they couldn't be bothered to respond. (Maybe this problem is systemic.) P.S. To the first responder, we really didn't feel like it was our responsibility to hunt down the help. And as I stated earlier, this post is not a complaint but an informative note to the world indicating Red Lobster's concept of customer service.
ROCHESTER, NEW YORK -- Red Lobster in Henrietta, New York. I took my wife and kids to this Red Lobster restaurant couple of weeks ago. The service was excellent and the food was well-prepared (hot & fresh). The only problem I had was my entrée. I order the Lobster/Shrimp pasta with garlic butter sauce. It was terrible. The sauce was too greasy (buttery). I was only able take couple of bites. The waiter came by and asks how everything was. I told him everything was excellent except for my entrée.
I explain the problem with the pasta sauce. He apologized and took my entrée away and went to talked to the manager. My entrée was comp. and the chief rush my replacement dish (Ultimate Feast). It was done within minutes. It was much better than the pasta. They also comp. the desserts for kids. I have very happy with the food quality and service and will recommend this Red Lobster restaurant to friends and families.
GILBERT, ARIZONA -- I vow to never return to Red Lobster. First off, it took a decent amount of time to put in our drink order, and the waiter did not take our food order at that time despite us being ready. Secondly, the entire meal was over 2 hours long - which I find to be way too long. Thirdly, my meal was terrible. I order Parmesan crusted chicken Alfredo with broccoli. The broccoli was practically raw! And the Alfredo tasted more like gross Mac n' cheese than Alfredo.
Lastly, the waiter was inattentive and the music was obnoxious, for a place that is supposed to be somewhat classy I found it to be much less than that. Of course though that is simply my opinion. I will say the best thing of the night was the strawberry lemonade which was delicious, although the straw for it was too short and every time I want a sip I had to stick my hand in the glass to retrieve it. I officially hate Red Lobster.
FRANKLIN, TENNESSEE -- I have not been to Red Lobster in over 20 years due to the mismatch between the food and the price. I can get $18 dinners at J Alexander and have an upscale dinner in an upscale atmosphere. What I had at Red Lobster was coconut shrimp made with "popcorn shrimp", forget tasting any shrimp; fried shrimp cold that tasted like it was from a frozen dinner and microwaved; and shrimp scampi made with 12 shrimp I could buy in a supermarket at $3.99 per pound.
If you are going to charge upscale prices, then serve upscale food. I have had better quality seafood at a street vendor. It is insulting for a restaurant to have such low quality food and charge so much for it. Save your money and eat at White Castle.
MECHANICSBURG, PENNSYLVANIA -- On Tuesday June 25th we stopped in Red Lobster for a meal. Our server was great. While we were there a group of 4 people hard of hearing or no hearing they were signing as they sat there, came into the restaurant they sat for at least 5 to 8 minutes. When I asked my server if she was their waitress and she said no. At that time a server came to them. She got their drink order and two times while we were sitting there the server gave the one woman the wrong drink. When they got their salads they finally got rolls. I thought this was disrespectful to disabled people. I hope it doesn't happen much.
SARASOTA, FLORIDA -- We have been eating at Red Lobster for a long time. About 6 months ago, we were having dinner, and they sat a large group near our table. That was fine, until the 4 children, started acting up, and started running around, crawling under our table, the parents were like, "I'm sorry", and did nothing else. Called the GM ** over to our table, she approached the table, and had an annoyed look on her face. We told her what happened and she told there was nothing that she could do, that the restaurant was busy. She wouldn't go to the table to even say something.
I must also mention, she smelled like cigarettes and looked disheveled. We have given this restaurant another chance, but this GM visited a table next to us, and she is just ineffective. From what we have witnessed, she has no customer service skills. Not eating at any Darden restaurant again.
SEVIERVILLE, TENNESSEE -- Well for starters I will start with the hosts, they were wonderful! I came with my Husband and two Daughters and the Hostess ** (I believe) was sweet and very helpful and loved my girls. We got sat at great table by the window and I took my two girls to the restroom. Normally I would think that the server would have already there but when we got back to our table we waited another 10-15 minutes or so no one even approaching us.
Then my Husband got upset because the girls were very hungry so he ended up going up front to ask who our server was. One of the hosts told us it was **, and said they would get here over there right away and apologized. We went back looking for ** and finally got her attention. And it seem that her mind was in a different place and we had to repeat ourselves a lot. We had to ask for refills she never offered and a few times a different server had to do it for her. Regardless of any of that we still had a good time and enjoyed our food but I feel it could have been better.