SARASOTA, FLORIDA -- We have been eating at Red Lobster for a long time. About 6 months ago, we were having dinner, and they sat a large group near our table. That was fine, until the 4 children, started acting up, and started running around, crawling under our table, the parents were like, "I'm sorry", and did nothing else. Called the GM ** over to our table, she approached the table, and had an annoyed look on her face. We told her what happened and she told there was nothing that she could do, that the restaurant was busy. She wouldn't go to the table to even say something.
I must also mention, she smelled like cigarettes and looked disheveled. We have given this restaurant another chance, but this GM visited a table next to us, and she is just ineffective. From what we have witnessed, she has no customer service skills. Not eating at any Darden restaurant again.
SEVIERVILLE, TENNESSEE -- Well for starters I will start with the hosts, they were wonderful! I came with my Husband and two Daughters and the Hostess ** (I believe) was sweet and very helpful and loved my girls. We got sat at great table by the window and I took my two girls to the restroom. Normally I would think that the server would have already there but when we got back to our table we waited another 10-15 minutes or so no one even approaching us.
Then my Husband got upset because the girls were very hungry so he ended up going up front to ask who our server was. One of the hosts told us it was **, and said they would get here over there right away and apologized. We went back looking for ** and finally got her attention. And it seem that her mind was in a different place and we had to repeat ourselves a lot. We had to ask for refills she never offered and a few times a different server had to do it for her. Regardless of any of that we still had a good time and enjoyed our food but I feel it could have been better.
SYRACUSE, NEW YORK -- My husband and myself went to Red Lobster for supper and we got watered down soda. The server got us new soda and it was better. The clam chowder was cold and the salads tasted awful. We went there because I have always loved Red Lobster.We ordered the pot pies with shrimp on the side.
I didn't like the pot pie but my husband loved it. I didn't eat it and I didn't complain. Because I had complained so much already. The shrimp was wonderful. My husband was sick all night. I always go to Red Lobster and am so disappointed. We went at 9 pm on June 1st on Erie Blvd Syr NY.
COPIAGUE, NEW YORK -- Seven members from my church went to Red Lobster to celebrate a birthday dinner with each other. We were seated at 9:45, waiter took our beverage (non alcohol, appetizers, and entree order) order 10:00 pm, at 10:30 we received our 3 appetizers and cold coffee. At 11:00 we received our salad. Service was so slow but we were patient.
At 11:15 the waiter finally brought out the coffee, and told me they ran out of spicy chicken soup. At 11:30 he brings out the salad and a spicy chicken soup he said they whipped up, which was disgusting!! It was hot water with chicken broth and chips on top. No taste. At this point it's almost 2 hours we haven't received our entrees.
At this point I asked to speak to a manager to bring to her attention. She was very rude and talked over me while I was explaining our concerns. She told us we can go somewhere else, waved her hand in the air and left while I was talking. Very unprofessional, not to mention I have been working in this field for over 20 years. This was so embarrassing and I was angry. We paid for the salad then left. We never got our entree over two hours. Please contact me. Hopefully this will never happen again to another customer.
ANDERSON, SOUTH CAROLINA -- Dad and I had lunch today, a Monday at about 3:30 in the afternoon so obviously not busy. The waitress stopped and asked for our drinks- 2 diet cokes, difficult right? - and came back a few minutes later having forgotten what we ordered. Just downhill from there. Could have taken a couple naps in between the very few times we saw her. Had to ask for a drink refill, and asked for more bread. She was very blunt and would just say "uh-huh" as she whizzed by and then forgot us. First time there and have no desire to ever go back. Food was OK, but there is better food and much better service elsewhere.
HOMESTEAD, FLORIDA -- Went to this Red Lobster in Homestead when finish eating paid my bill. When I got home I noticed they overcharged me. Called back the following day and spoke with the manager. He told me that he was sorry and that for the mistake the meal was on the house and that he will refund my credit card the full amount which was about 70.00 dollars.
After waiting about three weeks my credit card was not refunded so when I called him he told me since my card was not refunded that I could go through the restaurant and he will refund me the money. I agreed, when I got there he didn't even show his face to tell me sorry. He sent an employee.
Second he went back on his words and sent his employee to tell me that he will only refund the overcharged item and you think anybody would like to go back to something like that where the manager won't even show his face to say sorry or go back on his words. What type of manager or restaurant are they running where they don't give a ** about their customers being satisfied. I will never step in that place again.
INGLEWOOD, CALIFORNIA -- We arrived at the Red Lobster (Inglewood, CA) around 3:00 P.M. We were told that it would be a minute for us to get our table. We waited ten minutes and no one came to us and said anything else. There were empty tables and there was also two couples in front of us. I understand having to wait for a table if the restaurant was crowded but this wait was too long for the restaurant to be half empty. We ended up going to Lucille's BBQ in Culver City and there were less free tables but we were seated in less than 3 minutes. We should have been seated instead of told to wait.
BRIGETON, MISSOURI -- I took my mother out for a special occasion just because I love my mom and not saying everyone don't but we think you are going to get good service but it turns out to be a disaster. First I would like to say my mom is a diabetic. So we ask if they could put some of our order on the side. Apparently we never got I order like if they never sent it back. We waited a whole 1 1/2 waiting on our food. When ask for the manager they act like they didn't want to get the manager so when she finally came to the table she say that she was sorry as if she couldn't care less and tell us that our food was just sitting in the window.
OK, why didn't she address her workers? Apparently just as I thought, she didn't care and sorry wasn't good enough from someone who act like she don't care. Why because am a black customer! I don't want to cause any trouble, I just wanted a night out with my mom.
VIRGINIA BEACH, VIRGINIA -- Up to about 8 years ago, when I moved south and away from my sister, we used to always celebrate our birthdays at Red Lobster. The rock lobster tail and Large frozen strawberry daiquiris were our traditional birthday dinners. Friday Aug 17, 2012, when my sister and I finally were able to see each other after all these years, decided to do our "traditional" birthday meal at Red Lobster once again.
Excitedly we ordered our Large Strawberry Daiquiris, which the only complaint we had was... What happened to the cute little lobster necklaces you used to get with them? They were cheap but an added little 'bonus' for drinking the big one!!! Oh well, she decided to go with the Surf and Turf. Me, I wanted and had been dreaming of the Super Rock lobster tail of years ago. I asked the server "Do you still have that big tail?" She said it was 9oz, which didn't mean anything to me... I ordered it.
My meal consisted of salad, mashed potatoes and a lobster tail that was slightly bigger than my sister's surf and turf lobster tail. 6 bites, truly, 6 bites and it was gone. The lobster tail I remember was so large it was almost too much to eat - not this little thing. Not only was I still hungry, but they had the ** to charge me $28.00 for the plate. Terrible value... Really? You are going to charge me $28.00 for a salad, mashed potatoes and a small tail? Really? Not again. I will definitely not recommend Red Lobster for their portions.
SPRING, TEXAS -- I, just this past Friday night (7-6-12) went to the Red Lobster on 1960 W, just west of I-45 in Houston TX, where I ordered Red Lobster, shrimp scampi and sea scallops along w/ a baked tater - NO cheese on the tater AND NO rice on my plate.
Well, the 1st TIME my plate came out even before the waiter set it down on the table, I saw cheese on my tater. I protested and away that plate went. By the time it appeared again, I was hungry. (Good reason to eat... I thought!!!) I ate the lobster (it was a bit tough). Then I saw it - RICE ON MY PLATE!!! There went my appetite...
Now, we have ALL seen those commercials where some dude says he is the "culinary guru" of the kitchen and is there to see that we all get quality food. I would like to know where he/she was last Friday night around 8:30 pm... I later ate at Denny's restaurant. My opinion - Red Lobster is resting/relying on its past reputation. Sorry, as in ANY service oriented business... EVERYDAY AND EVERY CUSTOMER is WHAT YOUR business needs to focus on, and if your kitchen staff does not comprehend English, well maybe you should consider employing people THAT DO!!!