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Red Lobster Consumer Reviews - Page 5

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Great service and great food!
By -

I just wanted to comment on my family's experience at RL tonight. Scott was our server and he was very nice and cordial throughout our entire meal. He brought very fresh Cheddar Bay biscuits which were steaming at the table. He refilled the drinks before we even requested or before they were even low. He also made sure we were satisfied several times.

I could definitely tell that he cared about customer service. He asked, when we Sat down, if anyone was celebrating a birthday tonight (me) and then he and two other servers sang to me before we paid for our check. I have never been disappointed at this Red Lobster. If it wasn't as high priced, we would eat there more often, but we save it for special occasions. Scott made this evening extra enjoyable. Thanks, Scott!

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More Money Less FOOD
By -

SPRINGDALE, OHIO -- I recently ordered a carry out of the ultimate meal feast which cost me approximately 25.00. Someone else picked it up for me. I have had this meal many times when I sat in and felt like for 25.00 I should have had more than 3 crab legs. I proceed to ask to speak to a manager which I was on hold for 6 minutes before the manager at the Springdale location in Cincinnati, Ohio came to the phone. After talking to him he informed me that they base your portion on weight 8 oz. Only.

Well first off I feel for 25.00 dollars it should be more than that but I was ok with that.. What upset me was the fact that as a manager he couldn't care less if I ever came back or not. My argument with him was ok I know you didn't create that policy but if i'm a customer displeased with that meal and threatening to never return a good manager would have said, "I tell you what, how about I give you a complimentary appetizer when you come in again so that I don't lose your business." Are there any managers that care that much anymore???

Just because of his actions I will not return there and will share with all my friends and co workers not to return as well. Now was that worth losing customers for. He could have saved that revenue for that location by just taking a moment and showed concern, instead he chose to hang up the phone and basically say.. too bad!!! Where oh where has customer service went. It doesn't exist!!!

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Food Poisoning at Red Lobster
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MEDFORD, OREGON -- Three months before our 8th wedding anniversary I asked my husband to take me to Red Lobster for our special dinner. It was July 3, a day before our anniversary, but we knew that the place would be nice and quiet. The restaurant was about half full, which is perfect. Just the right amount of ambience. We had a great waitress who answered all of my husband's question, and even let us purchase a couple of their Pilsner glasses for our annual toast that we make to each other.

Hours later, we were in our bathrooms using them all night and all day long. We realized we had food poisoning. Since it was the Fourth of July the whole family came over for a barbecue. No one else got sick from THAT food. It was from our meal the day before. I don't know if it has anything to do with the oil in the southeast US, but it certainly could be. The seafood that we ate may not have come specifically from those waters...but water DOES move. We happen to live in Medford, OR. I think I'm putting off seafood for a few years. A big sarcastic Thank You to BP and Red Lobster.

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Waiting is the hardest part
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GRAND JUNCTION, COLORADO -- Arrived at 7:24pm told 15 minute wait, wait was 20 minutes. Upon arriving to table for 5 people, we noticed two other parties sat after us. One of 3 people, one of 5 people. We continued to wait for ten more minutes while watching the two tables who arrived much later at the restaurant than us get served immediately after sitting. Then watch as they receive drinks and submit food orders. We were miffed, no one had noticed. I intentionally stared at four servers talking at entrance of wait station to get their attention. Finally I see they noticed our stare and still no team waiting help.

Finally after 6 more minutes our server appears. While taking tray of food to table next to us states "I will be right with you". Where was this server for the last 15 plus minutes while we received no greeting, no drinks, and no food order? On a smoke break? We left, we have never had a complete good food and good service experience at this Red Lobster.

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No More Aztec Chicken!
By -

I'm not a big fan of seafood, but I have many friends who just love it. So when we all got together to eat at Red Lobster, I ordered the Aztec Chicken. It was absolutely delicious! I looked forward to it, and sometimes craved it! We went there last night for the first time since they changed their menu. I didn't notice a price increase as some did, but I could not find the Aztec Chicken... it was no longer offered.

They have replaced it with a chicken breast dish that has some kind of maple/cherry glaze. I ordered it just to try it since their non-seafood selections were very limited. I could only eat about 3 bites. It was just so sweet, and doesn't even come close to the wonderful taste of the Aztec Chicken! I really didn't like it at all! How could they have taken the Aztec Chicken off their menu? I have read so many raving reviews on the net... people really l enjoyed this dish! Please bring back the Aztec Chicken!

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Very Slow Service
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SACRAMENTO, CALIFORNIA -- At work I am part of a group of people that go to different local restaurants for each other's birthdays. On July 31, we chose the Red Lobster on Howe in Sacramento, California. Although the restaurant appeared to be at less than 50% capacity, our group waited about 45 minutes before we were offered water. After we were finished eating, we waited another 30 minutes for the bill so we could leave. We saw our server several times taking care of other people but she just wouldn't come to our table.

If anyone else is considering using this restaurant when you have a limited lunch hour, think twice. I wouldn't have even posted this notice except that I wrote Red Lobster corporate two days ago and they couldn't be bothered to respond. (Maybe this problem is systemic.) P.S. To the first responder, we really didn't feel like it was our responsibility to hunt down the help. And as I stated earlier, this post is not a complaint but an informative note to the world indicating Red Lobster's concept of customer service.

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Careful When Using Credit Charge Card
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

WHITEHALL, PENNSYLVANIA -- Customers be careful charging your dinner at Red Lobster. Review your charge on your computer. We had given a generous tip & paid for our dinner on my Capital One Visa. Noticing a $2 (more) difference from my copy of the dinner bill and what has been posted on the computer.

I called the restaurant to inform the manager that we had dinner there 2 days ago, and told her about the error. It seems the original bill has already gone to Headquarters, & I had to deal with headquarters. It's not the money but the principle. Knowing the red tape I had to deal with I decided not to contact Red Lobster's headquarters. Just think if this is done on all charged dinners. Again watch your bill.

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Smells like Mold and Dirty Laundry!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FAYETTEVILLE, NORTH CAROLINA -- Walked in place smells like mold and dirty socks! Really needs a good cleaning place is very nasty! Had to move my seat three times to try to avoid smell! Had to sit just about all the way in the back to escape smell and when I left felt as if I needed a shower and change clothes!

Will not return until place is under new management cause whoever is the GM now obviously needs fired and replaced with someone who knows what it takes to keep place clean and fresh smelling! If you plan on going to this place bring respirator you will need it! Save your time and money go elsewhere! They just built a Bonefish Grill go there! Red Lobsters over 30 yrs old probably needs torn down and rebuilt!

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Total Disappointment
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DECATUR, ALABAMA -- On Jan. 4, 2014 a friend and I went to Red Lobster for dinner, what a mistake that turned out to be. The food was not the normal standard for such a prestigious place. Most of the menu has been downsized and the food was what one would expect to find at a low class chain. Disappointed is not exactly the correct word to use for the experience we had.

The waitress was nice enough, however the food was lousy, not to mention the price was outrageous for what they served. They have changed the inside dining rooms from what was an experience itself to a run of the mill plain ole table and chairs with no motif, the lobster tank was nasty... and they think people would want to eat one of those.... sorry to say I won't be back!

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Red Lobster Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 75 ratings and
149 reviews & complaints.
Contact Information:
Red Lobster
1000 Darden Center Dr
Orlando, FL 32821
407-245-4000 (ph)
www.redlobster.com
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