HUNTSVILLE, ALABAMA -- We waited 2 hours to be seated and ordered a daiquiri. It wasn't frozen anymore and my husband's beer was hot. We got our appetizers before our drinks. We never got our salads and both of our dinners were cold.
1 Replies - Latest reply on 03/06/2014Add reply
We asked to speak to the manager, Robert [snip] never showed up.
I love Red Lobster, but I'm really bummed how things went down. I spent over $75 and it was just terrible. I love Red Lobster and hope there is something that can be done about this.
Service was terrible. Waited forever for just water. Food was good, but not enough of it. Don't go when you're hungry. Not satisfied and will not return there anymore. Add reply
LIVERPOOL, NEVADA -- So we went to Red Lobster for my daughter's birthday yesterday, and let me tell you, the service was ridiculous! First of all, they refused to seat us for a hour even though they told is fifteen minutes max and slowly seated every other patron in the lobby. Seriously? Not okay. Then, since we explicitly told them it was my daughter's birthday and we witnessed them giving a free slice of cake a song to two other birthday-celebrating patrons, what do we get? A bill and a nudge to go home. That's it, no cake, no song, no seats. Is it because we're Chinese? Is it because we look foreign? I have no idea but this is ridiculous. So if you are a minority, never, ever go to Red Lobster.1 Replies - Latest reply on 02/18/2014Add reply
FAYETTEVILLE, NORTH CAROLINA -- Walked in place smells like mold and dirty socks! Really needs a good cleaning place is very nasty! Had to move my seat three times to try to avoid smell! Had to sit just about all the way in the back to escape smell and when I left felt as if I needed a shower and change cloths! Will not return until place is under new management cause whoever is the GM now obviously needs fired and replaced with someone who knows what it takes to keep place clean and fresh smelling! If you plan on going to this place bring respirator you will need it! Save your time and money go elsewhere! They just built a Bonefish Grill go there! Red Lobsters over 30 yes old probably needs torn down and rebuilt!Add reply
ST. PETERS, MISSOURI -- My husband and I always ask for a gift card to Red Lobster at Christmas but never again! We went on a Monday afternoon at 3pm and we were served food that we believe was left over, It tasted like it had set a while. They were not busy at 3 in the afternoon. The waitress brought the food before we finished our salad ! Big Mistake ! I have complained about that before. Never to go there again especially for the price you pay, we expect better .Add reply
DECATUR, ALABAMA -- On Jan. 4, 2014 a friend and I went to Red Lobster for dinner, what a mistake that turned out to be. The food was not the normal standard for such a prestigious place. Most of the menu has been downsized and the food was what one would expect to find at a low class chain. Disappointed is not exactly the correct word to use for the experience we had. The waitress was nice enough, however the food was lousy, not to mention the price was outrageous for what they served. They have changed the inside dining rooms from what was an experience itself to a run of the mill plain ole table and chairs with no motif, the lobster tank was nasty...and they think people would want to eat one of those....sorry to say I won't be back !1 Replies - Latest reply on 01/06/2014Add reply
ALTAMONTE SPRINGS -- On Monday, Dec. 9, 2013 my family of 10 took me to dinner for birthday. I arrived first asking the hostess for table for 10. Her respond was, you will have a one hour wait. I asked why because business was slow and I seen tables everywhere. They had closed off one side of the restaurant so you waited the one hour or ate else where. Are you serious? I am in the restaurant business and a known restaurant like Red Lobster, in the holiday season and normally a packed place, you are told to wait an hour is totally unacceptable. No way of communicating with some of my party, to have them go somewhere else, we waited and actually enjoyed the meal but still couldn't forget the welcome we got.
1 Replies - Latest reply on 12/11/2013Add reply
You never tell a customer what they don't want to hear. You kill them with respect and kindness. Service was excellent and meal was outstanding, but closing down half of restaurant and telling people either wait for tables to clear or they couldn't accommodate you is very unprofessional. Never in my life have ever put a complaint to a restaurant, but my feelings are this should of never happened.
HARLEM NY, NEW YORK -- I placed a order at the new Red Lobster in Harlem. This was the worst seafood my husband and I ever had. We had the "Admiral Feast" which consisted of scallops, shrimp, fish and clams. Everything was hard and clearly you can see it was pre packed frozen products. I will never eat there again. The food was horrible. Everything tasted the same and too much breading.
2 Replies - Latest reply on 12/09/2013Add reply
What a waste never again use fresh products I should have went around the corner to "Joes crab shack". Way better than that junk they call seafood at Red Lobster in Harlem. Get it together you can't fool black people too long...
Horrible manager. Did not want to fix my drink when he knows bartender made it wrong. I'm a bartender myself, it's not hard to just re-make it and make it right. I'm sure they don't do pour tests....they would fail. The manager gave me a card. Kelvin. You should know better. Add reply
We ate at Red Lobster tonight and my husband had a Main lobster from the live tank.. When they brought it to our table it had barnacles all over the claws.. Gross!! He complained and they said it won't affect the taste.. It was nasty looking!! Add reply
GILBERT, ARIZONA -- I vow to never return to Red Lobster. First off, it took a decent amount of time to put in our drink order, and the waiter did not take our food order at that time despite us being ready. Secondly, the entire meal was over 2 hours long- which I find to be way too long. Thirdly, my meal was terrible. I order Parmesan crusted chicken Alfredo with broccoli. The broccoli was practically raw! And the Alfredo tasted more like gross Mac n' cheese than Alfredo. Lastly, the waiter was inattentive and the music was obnoxious, for a place that's is supposed to be somewhat classy I found it to be much less than that. I course though that is simply my opinion. I will say the best thing of the night was the strawberry lemonade which was delicious, although the straw for it was too short al every time I want a sip I had to stick my hand in the glass to retrieve it. I officially hate Red Lobster.Add reply
CLEARWATER, FLORIDA -- Way too salty for anyone's health, especially for the large number of seniors who frequent Red Lobster -- high blood pressure is their number one killer. Red Lobster can cut the salt in half and still have too much. They should cut the salt use by 2/3 and put sea salt available on the table. Service is great and their fried shrimp is excellent, but the lobsters smell fishy instead of fragrant. Only live lobster is the best, and you can't always get them in Red Lobster; go to Chinese restaurants of real live lobster dishes that are affordable.Add reply
We went to Naples for my birthday. I have been going to Red Lobster for 30 years. Food was always excellent. Well there's a big change. They have obviously changed the way they prepare their meals. It was like a TV dinner.
The fish tasted soggy . The broccoli was rubbery. The price was same. I will never go there again. It was that bad. Really.
WASHINGTON, PENNSYLVANIA -- I went to dinner and disappointed with all. I ordered shrimp Alfredo and a draft domestic beer. I asked why there were no prices listed for beverages and was told alcohol prices vary too much? I have been paying the same price for a case of beer for the past 3 years! I mentioned it was a "gotcha scam." Their smallest draft domestic beer price was $5.69. My Alfredo dish was not in a creamy sauce rather a dry sticky gooey clump.
2 Replies - Latest reply on 09/24/2013Add reply
Bottom line, never again.
FRANKLIN, TENNESSEE -- I have not been to Red Lobster in over 20 years due to the mismatch between the food and the price. I can get $18 dinners at J Alexander and have an upscale dinner in an upscale atmosphere. What I had at Red Lobster was coconut shrimp made with "popcorn shrimp", forget tasting any shrimp; fried shrimp cold that tasted like it was from a frozen dinner and microwaved; and shrimp scampi made with 12 shrimp I could buy in a supermarket at $3.99 per pound. If you are going to charge upscale prices, then serve upscale food.
I have had better quality seafood at a street vender. It is insulting for a restaurant to have such low quality food and charge so much for it. Save your money and eat at White Castle.
MECHANICSBURG, PENNSYLVANIA -- On Tuesday June 25th we stopped in Red Lobster for a meal. Our server was great. While we were there a group of 4 people hard of hearing or no hearing they were signing as they sat there, came into the restaurant they sat for at least 5 to 8 minutes. When I asked my server if she was their waitress and she said no. At that time a server came to them. She got their drink order and two times while we were sitting there the server gave the one woman the wrong drink. When they got their salads they finally got rolls. I thought this was disrespectful to disabled people. I hope it doesn't happen much.6 Replies - Latest reply on 07/02/2013Add reply
SARASOTA, FLORIDA -- We have been eating at Red Lobster for a long time. About 6 months ago, we were having dinner, and they sat a large group near our table. That was fine, until the 4 children, started acting up, and started running around, crawling under our table, the parents were like, I'm sorry, and did nothing else. Called the GM Tonya [snip] over to our table, she approached the table, and had an annoyed look on her face, we told her what happened and she told there was nothing that she could do, that the restaurant was busy. She wouldn't go to the table to even say something. I must also mention, she smelled like cigarettes and looked disheveled. We have given this restaurant another chance, but this GM visited a table next to us, and she is just ineffective. From what we have witnessed, she has no customer service skills. Not eating at any Darden restaurant again.Add reply
I was so excited to try the lobster pot pie after seeing it on the commercials. It came out and looked wonderful. It was very tasty and just enough lobster so they can say it was there. I was expecting like the commercial at least a Chuck of lobster, but there was only a pinch. 1 Replies - Latest reply on 06/22/2013Add reply
We have noticed their food quality has went down. The shrimps & scallops that were use in pasta is meat that you can feed to your gold fishes.. My husband ultimate feast dinner was so small he was still hungry...Due to the urban location it's in they feel the poor won't see what's going on... 2 Replies - Latest reply on 08/15/2013Add reply