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Red Robin

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1.2 out of 5, based on 5 ratings and
12 reviews & complaints.

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Service and quality of food
Posted by on
Rating: 1/51
LINCOLN, NEBRASKA -- I have eaten at another Red Robin in Omaha a few years ago and thought that my son who enjoy their "endless" steak fries, as he is 14 and a very picky eater. He was impressed with all the pictures hanging up and went to look around. We ordered our food and I stated to the waitress that he was a picky eater and did they have just chicken & fries. It is called Clucks & Fries and cost 9.99 not to include the 2.49 for his Dr. Pepper. I ordered the swiss & mushroom burger and she asked "pink or no pink?" I stated no pink and that was it. Took about 10 minutes for our food to come and my son's came with 4 pcs. of chicken and 12 fries!! I know its endless but come on. Ended up the fries where cold and his chicken was spicy. He would not eat it and my burger was pink and lukewarm. And then when had a visitor at our table - an ant!! My son got the waitress and she smashed it with her finger and didn't even wipe off the table or give us a different one. I was floored and asked to speak with the manager "Amy". She apologized for the ant and stated that the chicken is pre seasoned and spicy. She told us they had a chicken patty or breast and I explained he is a picky eater and would not eat those. Told her I was disappointed in food and service because when the waitress dropped off our check she asked when I would pay because her manager wanted her to clock out!! I am a single mother who lives on disability and to eat out at someplace other than McDonalds (which probably would have been better)doesn't happen often. The manager did take off his dinner but after paying mine and leaving a $2 tip it was still almost $16. Its not like they were busy because my ticket states the time was 3:49pm. And maybe 8-10 tables occupied. Who else do you complain too? Corporate office has NO website and what would they do? Just needed to vent and hopefully someone else out there doesn't have the experience we did.
     
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FoDaddy19 on 2012-04-22:
I agree that the ant episode should've been handled better, I think after dispatching it, they should've cleaned your table. As for getting the food order wrong, I think they should've brought you a new burger, cook correctly this time, as well as brought your son some fresh fries. As for you son being a picky eater, that's not their fault and they did offer you alternatives and they did comp his meal, so I think they handled that as well as they could. Also 10 minutes is a perfectly reasonable amount time to wait for food at a sit down restaurant, I even go so far as to say that, it's actually quite a bit faster than the industry average. Obviously a sit down restaurant is going to be more expensive than fast food most of the time, and you knew what things cost as soon as you got the menu, so I can't fault them for being their prices as you were free to get something less expensive or simply not eat there. $16 for a meal at a sit down restaurant is pretty reasonable IMHO.

Good review, but I do have differing opinion on some the complaints you listed.
I love my son on 2012-04-22:
On there menu the clucks and fries is listed as buffalo style which usually means spicy..and yes they should have wiped the table after she killed the ant but it was just an ant we get them in houses around here all the time.And they didn't charge you for his meal. My son has crohn's disease so I need to check all menus and ask questions before we order for him so you should have read the chicken was spicy..
jktshff1 on 2012-04-22:
good points FoDad
trmn8r on 2012-04-22:
I complained about Red Robin and had my buttocks banned from their rosey establishment. I wouldn't go back if I could. At that time, I remember thinking the same as you - it is a glorified McDonalds at 5x the price.
old enough to know on 2012-04-23:
maybe it's me but I would hope that at 14 someone would know what he or she liked. cos indeed it's not the restaurant's fault if he's too picky to eat what he asked for.

as for the prices... I'm confused. did you not notice them before you ordered?

sure I know sometimes I get surprised when I see a final bill... but that's my own fault for not keeping track of what I ordered.
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Bad Dining Experience
Posted by on
I took my 10 year old daughter for lunch to the Pittsburgh, Robinson Twp loacation on a Saturday since it was her birthday. The food was greasy. I had the Red Robin burger and the egg was rubbery. The bun was so stale it crumbled in my hands as I was eating it. After I took a 2 bites of my burger I went for my fries and realized there was a small black hair sitting on top of them. I didn't want to upset my daughter's birthday so just pushed the fries away. I then decided to ask for the manager and after about 10 long mintutes Stephanie came over and when I told her about the hair, she asked to see it and acted like I was lying. I couldn't find the small hair and really didn't feel like looking through the fries to find it. I also told her about the stale bun but she just made exuses and said it was fresh. She said she came over to my table and asked how everything was and I said fine but that was before I even took a bite of my food. My daughter has adhd and this experiece ruined her birthday lunch since it just grossed us out. The cook had an unkempt beard and dreadlocks with no hair nets or beard cover. The manager never offered to replace my food. I emailed guest relations a few days later, and they sent me a letter thanking me for my feedback but did not offer me a small giftcard to replace my meal. I also found a hair on my fries a few months earlier when diing with friends and didn't complain because I didn't want to be embarrasssed or make a scene in front of my friends and co-workers. I am finished with this place. Also there food is overly priced for what you get. Their burgers are not gourmet at all.
     
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trmn8r on 2011-03-25:
I agree that dumping them under the bus is the prudent thing to do. If I received a hair in my food twice, I can't imagine returning. I was a RR regular for years, but I can't go back there.
MDSasquatch on 2011-03-25:
I think the fries at RR are unlimited; you could have just tossed them on the floor under the table and asked for a refill.
trmn8r on 2011-03-25:
I think the OP may have had no interest in more fries. How many hairs can you deal within one visit? An unlimited nummber? lol
Anonymous on 2011-03-25:
Trmn8r> Great point! Often times, when you find something like that in your food, you lose your appetite for it. Occasionally, you may lose your appetite for that item for several months or years just over one bad experience that sticks in your brain.
momsey on 2011-03-25:
LOL, good idea, MDS. But trmn8r has a good point, she probably didn't want any more fries or anything else there that day.

Personally, I usually just ignore hairs in my food as much as I can. I guess I just have a low gross-out level for stuff like that. But of course that doesn't mean that others should tolerate nastiness!
MDSasquatch on 2011-03-25:
Hair you can see, it's the stuff in the food that you can't see that bothers me.
azRider on 2011-03-25:
I think its strange the hair was not visible when the manager came over, yet was clear enough to be seen by the OP. kind of makes me wonder. was it really a hair? I know they put pepper on the ones we order here at our RR. but pepper and hair are easy to tell apart. given the customer the doubt, the manager should have offered new ones or a discount. so they are faulted on that. now not getting a gift card when you wrote them has me thinking. why is it when people notice something out of place they want to be rewarded for it? just because you point out an issue that needs to be addressed does not mean you should get something back for it. heck if that is the case, the government owes me a ton of money for the things I've sent letters on to congress and senators about bad issues. you told the main office what was wrong and they were glad to hear it so hopefully they can correct it. what more should you want.
Anonymous on 2011-03-25:
I tried one visit at this place. It was not good.
canucks1 on 2011-03-25:
RED ROBBIN IN HEMET CA IS JUST TERRIBLE AND WE WILL NEVER GO TO ANOTHER AFTER THE WAY WE WERE TREATED.

BOYCOTT THOSE JERKS!!!
EmeraldAnn on 2011-03-25:
I love our local Red Robin!!! I have had great cutsomer service there!!! One time we ate there and my burger came out practically mooing when I asked for no pink... I mentioned it to the waiter and he offered to make me another one but I didn't have time, so they took it off my check gave my fiancees burger a discount and gave me a 30 dollar gift card for the next visit! I love our Red Robin!!
trmn8r on 2011-03-25:
That's not exactly a resounding compliment, EmeraldAnn. They completely botched the cooking of your burger, and you left without eating because you didn't have time for them to correct the error. Sure, they bought you off with a gift card, but what if every time you went there they botched the preparation of your burger?
Venice09 on 2011-03-26:
If I have one bad experience at a restaurant, it doesn't stop me from going back, and I will gladly accept a gift card. But if the bad experiences are consistent, then all the gift cards in the world couldn't make me go back.

If there are free refills on fries, I don't understand why the manager didn't just bring out another serving. It's never a good idea to argue with a customer or insinuate they are lying.

OP, I hope your daughter enjoyed her meal and that her birthday wasn't truly ruined. I'm with momsey in that I try not to let a hair get the best of me. The food is prepared and served by humans. It's bound to happen. I'm usually okay with just sending it back and getting something else. However, if it happened all the time, I would probably not return.
trmn8r on 2011-03-26:
Hi Venice. I think the point with the manager is the OP solely wanted cleanliness to be addressed - their appetite was vanquished by the addition of foreign protein.

I myself have gone through the management accusing me of lying about something in my food - talk about putting a bad taste in your mouth. I didn't want anything other than to let them know.

I agree that one bad experience shouldn't swear one off. I had so many bad experiences at RR with burger doneness I think the memories came flooding back when I read this complaint... And the pink/no pink policy. Nope, I'm not revealing how I got banned yet.
Venice09 on 2011-03-26:
I've known you a long time, trmn, and *I* don't even know how you got banned!

I understand about the cleanliness and that the OP didn't want anymore fries, but the manager didn't even offer to bring another order. Considering there are free refills, that's the least she could have done. This manager clearly was not interested in the OP's concerns.
trmn8r on 2011-03-26:
Oh don't you, Venice? Are you sure you weren't one of the gals that sliced my very first feedback complaint (The Ban) to shreds? Hmmm? Eh? Ahh.

I'm joking, of course, but there were 5 or 6 people who did.

We don't really know how the conversation with the manager went down. If the body language and table condition clearly said "we're leaving" it wouldn't make sense to offer more fries. And maybe the manager did, and we don't know it.

In rereading the complaint, I agree that the manager was apparently not concerned about the OP's concerns. With the accumulation of negatives, the *very* least they could have done was take the OP's entree off the bill.

Maybe I'll post a "Red Robin informative" of my experience...
Anonymous on 2011-03-26:
I am not a fan of Red Robin. I've only went to a RR one time and was not a very good experience for me either. Our waitress was never to be found, and the "unlimited" fries were not unlimited since I couldn't find my waitress to get more. Oh and not to mention I thin I had 6 steak fries in my basket when my burger came out. I asked for cheese fries. their version of cheese fries is taking a slice of American cheese, putting it on top of the fries and microwaving it, so it comes out as a hard brick. Never been back since.
trmn8r on 2011-03-26:
"the "unlimited" fries were not unlimited since I couldn't find my waitress to get more"

Been there, done that, *at* Red Robin.
Venice09 on 2011-03-26:
Trmn, I'm NOT sure I wasn't one of the gals that sliced your complaint to shreds. Maybe I'll remember when I read your informative.
Skye on 2011-03-26:
I don't recall the review trm. Was it removed?
trmn8r on 2011-03-26:
It has been removed, so now I have to recreate it. Was about 2 pages in length. The details have been clouded by the ravages of time. It was around this time of year, in 2004.

"Picture it, Sicily, the year was 2004..."

Skye -> it was "another" website, where I found Venice hangin with her peeps.
Skye on 2011-03-26:
OK Tony Soprano, I'm picturing it.
trmn8r on 2011-03-26:
The posts are getting crossed. That was to Venice, and the quote refers to Golden Girls, which may go over the youngn's heads.
Venice09 on 2011-03-26:
Ah, my beloved Sophia. I miss her and all the girls.

Are you sure it was removed? Did you know you can link back to old letters that were posted before the revamp?
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible!!!!
Posted by on
Rating: 1/51
NORMAN, OKLAHOMA -- My family and I went to Red Robin to eat dinner tonight. So we thought! The Hostess that took us to a table was less than thrilled to be there, we could tell by her lake of words. Then we sat at our table for 15 minutes waiting for someone to take our drink/dinner order. Noticed that another family that came in after us got seated and immediately got their drinks and appetizers. All while we were STILL waiting for someone to even notice we were there! So about 20 minutes into waiting at our table a waitress came and apologized and told us she wasn't aware that she had our table tonight and took our drink order.

Ten minutes later she STILL had not returned with our drinks or even stopped by to say she was getting them. We continued to watch her serve other people. So me and my family got up after waiting 35 minutes for service!! Very disappointed! We have eating here many times and this has never happened! Not sure if we will return with service or lake thereof again!!!
     
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clutzycook on 2014-03-11:
I would have spoken with the manager. Usually they have pretty decent service, in my experience.
Rebekah on 2014-03-12:
I did call and speak to the manager. And she said it was an off night and was very sorry! She is willing to correct the issues that happened.
Ralph on 2014-03-12:
15 minutes you waited? What patience. If I am not recognized as a patron within five minutes we just leave, no place is that good to me to get that kind of service. You did right by contacting the manager and an 'off' night is no excuse
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StarEmpty StarEmpty StarEmpty StarEmpty Star
I Won't Go Back
Posted by on
Rating: 1/51
DURHAM, NORTH CAROLINA -- On Monday I took some of my grandchildren to Red Robins' my first and last time. The youngest child I had there was 6.My grand daughter turned 11 and that is where she wanted to go for her birthday. I had 2 16 years old,1 11 year old and 1 6 year old and the rest adults. We had a nice size group the kids order the bottomless drinks and fries. Let me tell you my grand sons can eat. After their 5th drink and 3rd fries the manager came up and told us we had reached our limit. Call me crazy but if it is BOTTOMLESS you can order as much as you can eat. My kids didn't waste anything. After she came over to tell me that she went to the waiter and they started talking about and we heard them.

My grandchildren's feeling were hurt and I was upset. I worked at a large business and I am telling everyone to boycott and so far I have a lot of people on my side. I feel the way the manager should have handle that was wrong. To be talked about and being pointed at and looked at was wrong. We were not loud or disrespectful. Even my 11 year doesn't want to go back.
     
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clutzycook on 2013-05-15:
Write the corporate office and see what they say. Sounds like the manager was overstepping their bounds. But wow, I've never seen anyone eat 3 rounds of fries at RR before!
SteveWiginowski on 2013-05-15:
I've never been to a Red Robin, so I'm not very familiar with how the fries thing works. Can you order the bottomless fries by themselves or do you have to order something with them? Also, can you share them with others and get free refills on them?
Susan on 2013-05-15:
Red Robin advertises their bottomless fries as coming with their burgers but I know I've ordered them separately. Did the kids order anything other than the bottomless fries? I believe that every business has the right to limit quantities and I'd say that 5 sodas and 3 servings of fries may be going over the line. The fries are intended to go with your meal - - not be the entire meal.
andbran on 2013-05-16:
I agree with Susan. I think you did go a bit over the line. not to mention a child having 5 sodas and 3 servings of fries is not very healthy for them.
Anon on 2013-05-16:
Who in their right mind would allow children to just eat fries and soda for dinner? This sounds fishy, like the "unlimited" fries getting poured into a bag for later or shared throughout the table to their guardians that didn't order them. If that is the case they were just trying to be civil so you didn't walk out on the entire check on them too.
Yep on 2013-07-24:
Call the Red Robin toll free number. Bottomless is a lie regardless of opinion if a limit is set. All businesses must have a policy listed posted visible. Any opinion of unhealthy disregards the situation. 1,000 calories is unhealthy for burgers. Eat at Chik Fil A is the better solution. All the food is unhealthy at Red Robbing. Just say in concern for health to boycott Red Robbin entirely. Best Solution.
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StarStarEmpty StarEmpty StarEmpty Star
Waitress Personality
Posted by on
Rating: 2/51
GLEN ALLEN, VIRGINIA -- Order a salad and ask for french dressing and the waitress stated unpleasant "we do not have french dressing" I know that the salad I order stated that it recommended honey mustard, but I do not LIKE honey mustard on my salad. I ask then what kind of dressing they served and she in a nasty attitude responded what they had and I chose the Italian dressing.

When the salad came to the table the server had honey mustard and she did ask if everything was of and I stated fine. the waitress taking the order should have let the sever know what kind if dressing was ordered. I must say the ordering waitress did come around and notice that the dressing was wrong and brought me the correct, with a snotty tone to her voice, her what you ordered, and a smirky smile!!!!!

This was my first time at your restaurant and that will be the last!!! ;-(
     
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clutzycook on 2013-04-27:
I would have reported her to the management.
trmn8r on 2013-04-27:
Yes, I would have also reported the fact that the ordering waitress noticed the error and bought the correct dressing.
FoDaddy19 on 2013-04-28:
I've eaten at that particular Red Robin before. The service was acceptable (they didn't mess up the order, but it took awhile for the food to come), but the food itself wasn't memorable in the least. Sounds like your waitress wasn't very pleasant, but at least she corrected the mistake.
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Manager with an "I just don't care about you" attitude
Posted by on
SAN ANTONIO, TEXAS -- I took my kids to have lunch at Red Robin, and my son stands on the padded side of the booth and all of a sudden he disappears. The seat of the booth slipped down and my son ended in the hole of the both. After a few minutes the manager comes around with a very lazy tone asks "what happened?" so I fill out the complain form and that was it. After paying for our meals, I have the manager come back just to let him know that for being manager he is lousy. He showed no empathy for my son, or me or the situation.

I never heard an "I'm sorry for what happened" "do you want or need to call any medical service?" nothing! This man just does not have any service skills!
     
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ktisnumeroUNO on 2011-07-17:
I'm very glad that your child wasn't injured. What I will say though is that these booths are not meant to be stood on, but sat on. They are not a place for a child to stand on or climb all over, because there is a good chance of something like that happening. Just thankfully your child was okay, and instead of getting angry with the manager you should stop your child from standing on seating areas in restaurants so they don't hurt themself.
Skye on 2011-07-17:
I'm sorry your son fell through, but as posted, booths are not made for standing, and it's up to us, as parents to supervise our kids and keep them safe.

You said he didn't offer to call an ambulance/medical services, so I'm wondering was your son seriously injured?
Anonymous on 2011-07-17:
You expected the manager to apologize for you allowing your son to stand on their furniture that is designed for sitting? The manager probably was relying on you, as the parent to determine whether medical services were necessary, as well as his eyes that evidently registered the fact that your son appeared fine, if not shook up a little from the unexpected surprise of the result of abusing the furniture.
trmn8r on 2011-07-17:
Red Robin? One of our members was banned from that place. Don't hear much about it, which is fine by me.
Skye on 2011-07-17:
Wasn't that member banned from Red Robin, because they went streaking during the peak dining hours?

;)
trmn8r on 2011-07-17:
THAT is the one! You have a photographic memory, Skye.
madconsumer on 2011-07-17:
wow sounds scary to say the least. hopefully your son is okay. the manager could have at least asked if he was okay, and offered you the choice of medical treatment if you felt if it was required.

very helpful review!!
Fufu487 on 2011-07-18:
I agree that she seat probably shouldn't have just come loose. But where is your parenting in letting your child stand on the furniture? Maybe this is close to home for me, but I deal with children all the time climbing all over the barrier rails of my ABM machine as if it were a playground. And parents barely even watching them or telling them to stop. But by george, if one were to fall and hit their head..
Nohandle on 2011-07-18:
How old is your son? Just curious.
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Waitress served our COLD food on a tray with dirty dishes on it ! Nasty, sarcastic manager implied that we were liars.. DISASTER!
Posted by on
On a Sunday afternoon, the 6 of us arrived at Red Robin in East Stroudsburg, PA. Five of us ordered burgers and one of us ordered a soup/salad entree. When my sister's soup arrived, it was cold. The waitress returned with another soup but it was on the same tray as another customer's dirty dishes. She told her that she didn't want it because that was disgusting and she tried to deny that she put it on the same tray as the garbage even though we all clearly saw her do it.

A few minutes later, our burgers came and they were cold as well. When we complained, she told us she would get the manager to handle it. The manager came over to us and was extremely nasty and condescending towards us. He acted as if he didn't believe that our burgers were cold and questioned us in a very aggressive manner. Then, he turned to my sister, who was eating her salad and sarcastically asked her if her salad was cold too. She said "Uh, Yes but it's supposed to be cold". He responded with a smart ass remark saying "Well, if their burgers were cold then your salad should have been warm since they had to have been sitting there waiting for the waitress, right?".... Then, he got even nastier and said "What exactly would you like me to do here for you? Freshen up your burgers?".. He rolled his eyes and walked away.

We found that to be very unprofessional and disrespectful. We weren't looking for any freebies, just some understanding. We had no reason to lie about not being satisfied with our burgers. We're very disappointed with the staff's service and behavior.

I really hope this doesn't happen again to another customer because no one deserves to be treated like a liar and a fool just for trying to get what they paid for.
     
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PepperElf on 2010-07-25:
I've only been to an RR once. the only complaint we had was how hot it was, cos we were right under the heater. but they moved us so then we were happy.

I don't particularly remember the food. but I don't think it was bad.


I do remember getting cold soup once when I didn't expect it, but that was at some cuban restaurant in Seville, Spain. And the cold soup was a refreshing surprise because it was very hot outside.

=)
CeeNoelle on 2010-07-25:
To everyone calling me a liar... just FYI.. the 3 reviews I posted didn't happen all at once. They took place over the course of a couple of years. The only reason I posted all of them at once today is because I just discovered this website. Call me a liar or an exaggerator all you want but these things DID happen. I have better things to do that make up 3 stories.
Skye on 2010-07-25:
You should contact their corporate office. No need for them to get so disrespectful and snarky towards all of you. You went out for a nice time, and ended up being aggravated.

Here is the link:

http://www.redrobin.com/media/contact.aspx?AspxAutoDetectCookieSupport=1
Skye on 2010-07-25:
YT, how many reviews have people posted, regarding an experience that happened years ago? The op wants to share her experience with M3C, and the part about the soup on a dirty tray with other customers dirty dishes was disgusting.
Ytropious on 2010-07-25:
And she sure can, but I know that personally my mind warps things the longer it's been since it happened. Maybe the OP remembers things differently then they really happened.
Anonymous on 2010-07-25:
Cee, what a nasty experience. I would have walked out. If they don't care enough about their customers to at the very least NOT put fresh food next to dirty, nasty plates from a pack of strangers, well, that's enough for me to leave, much less the deplorable attitude of the manager.
CeeNoelle on 2010-07-25:
@Ytropious First of all, this particular experience was only 2 months ago and all 6 of us still talk about it because we couldn't believe how we were treated in a restaurant that we all visited quite often so it REALLY was as bad as we remember it. Second of all, how can you justify putting someone's food next to garbage? I don't even know how to respond to that. and Third of all, I didn't want them to reheat my burger or give me a new one. I just wanted the manager to know that his employees need to be re-trained.
Venice09 on 2010-07-25:
There's a lesson to be learned here. Never gather up all your bad experiences and write about them all at once. While it may seem like a good idea when you first discover a complaint site, it does look suspicious to the readers and it can diminish the importance of your reviews.
Skye on 2010-07-25:
Why should the op not be able to write all in one day her experiences, even if they are bad? She said she just found this site, and wanted to share what happened. She has every right, just as everyone else, to come here and post freely. It's a shame a new member should be made to feel bad about posting her reviews all in one day. Isn't that what this site is for? Her reviews are well concise and well written, and she has valid complaints. I don't think it diminishes the importance of her reviews. But this is a rough crowd at times, lol.

Venice09 on 2010-07-25:
Skye, she has every right as does anyone else. I neglected to say in my post that it might be a good idea to give some sort of time line when writing multiple letters in a row. That would clear up any suspicion about the complaints. And I wasn't just referring to this OP. It applies to everyone. Three complaints in a row does tend to raise a red flag.
Skye on 2010-07-25:
I hear ya Venice. Like I said, she just found this site, and seems happy that she was able to find this place, and needed to share these, long over due complaints that she has.
Venice09 on 2010-07-25:
Skye, that's why I didn't comment on these reviews when I first saw them. It did seem like a case of someone finding this site and deciding to post about past experiences. I'm glad the OP came back to explain. I know it shouldn't be necessary, but there are people who make stuff up and unfortunately they ruin it for everyone else.
Skye on 2010-07-25:
And there are people who make it uncomfortable for new members to ever want to return and post, due to unnecessary comments, and ruin it for new members, as well as current members. You know where I'm coming from, like I said, this crowd can be rough at times. I know her first reviews have all been complaints, but at least her reviews are easy on the eyes, lol.
Venice09 on 2010-07-25:
I know what you mean, Skye. When I wrote my first letter over on PFB many years ago it was a rude awakening, but I learned a lot from the comments. I honestly see both sides of this. After reading as many complaints as I have over the years, I too am sometimes suspicious. But I always try to give the author the benefit of the doubt. On the other hand, letter/review writers who leave themselves open to comments should take possible feedback into consideration and cover their bases. I'll bet the next time this OP writes a review, she'll see it from the reader's standpoint and address any skepticism right from the get-go. And that's not really a bad way to write a letter or review.
Sheriffs Uncle on 2010-07-25:
When I saw all of this earlier today, my first thought was that the op probably just discovered the site and therefore had more than one story to tell. I was disappointed to see the OP being discredited, since none of the stories were earth-shattering unbelievable. I guess, like Venice said, had there been some sort of time-line, then maybe it would have been more obvious what was going on, but is it so hard to figure out that the OP had three stories? She never said here's what happened to me TODAY at breakfast, lunch and dinner!
Alain on 2010-07-25:
Hopefully my comment won't be canned this time. I said earlier that it was possible that all this had happened, but I guess it was taken as being insulting (it was not meant to be). I had mentioned a time frame. Mia culpa and all.
Skye on 2010-07-25:
I enjoyed CeeNoelle's reviews.

After all, we all know of a certain member, who I shall not mention by name, who basically only wrote reviews, regarding the lack of highchairs in food places. Now of course, lack of highchairs, is a very valid complaint, but after a while, it seemed she only visited food places, in order to take highchair, or lack of highchair inventory. She also liked to post reviews if she did not win certain soda contests.
Skye on 2010-07-25:
I also think CeeNoelle's complaints were not outlandish. After all, we all have read complaint reviews, where people were not happy with a meal or service. They felt they were entitled to have the entire meal compensated, along with gift cards for free meals for the next 10 years, lol.
Venice09 on 2010-07-25:
The fact that CeeNoelle wasn't asking for anything was a clue. That's one of the reasons I hesitated to comment.
Skye on 2010-07-25:
Well not everyone who has a bad experience, automatically wants something. I hope CeeNoelle continues to post on M3C. I like her.
Alain on 2010-07-25:
Agreeing with you, Skye.
Augustus2099 on 2010-08-07:
To CeeNoelle I agree with you if this happened to me I would Walk out the door and not pay for disgusting food thankfully they don't have a Red Robin anywhere in Mississippi.
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High Price for Sub-Par Food
Posted by on
Last Saturday me and the girls had a "Girls Night Out" and went shopping.

We decided on getting burgers and fries and came upon Red Robin. This was all of our first times eating at this particular chain and decided to try it.

The decor is nice, albeit the atmosphere is very loud. Not a big deal since we are all mom's and are used to an insane amount of noise.

Our order was simple, one Mushroom Swiss Burger, one Guacamole Bacon Burger, one California Chicken Burger, and a Crispy Chicken Burger. We also ordered two freckled lemonades and two Dr. Peppers.

It took 20 minutes to bring out our drinks, the lemonade I ordered was so sweet it made my teeth hurt. Yet the strawberries were bitter. I asked for a water.

When our food came 10 minutes later they gave us the wrong order. The table next to us got our food and we got theirs. After an argument with both the server and manager we finally got them to admit their error and waited another 30 minutes to give us new food.

We finally got our food and we were completely unimpressed. The burgers, while good, were certainly not worth $10.00 (US) we paid for them.

The toppings were plentiful, albeit too much in my friends Guacamole Bacon Burger. So much so that it actually took away the taste of the actual burger. I'm all for toppings on a burger, but not so much that I can't taste the meat.

The steak fries were just O. K. They were hot and crispy but lacked any kind of flavor. Even with salt the fries were still just bland. None of us wound up eating them.

My California Chicken Burger (no mayo) was good, again, not worth the $10.00 (US) I paid for it, but it was better than something you can purchase at a drive-through.

All in all this restaurant wasn't worth it and we left disappointed with both the food and service.

The prices are way too high for what they are offering and certainly not worth it. You are and will be better off going to Culver's or even Burger King.
     
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saj80 on 2009-06-17:
I love Red Robin, but have quit going there because of their prices. As you stated, while the food is good, it's not worth what they charge.
Anonymous on 2009-06-17:
I stopped going to Red Robin because almost every time I had to send the burger back because it was either cooked wrong (one time the middle was still frozen), had toppings not ordered or the order took a very long time (40 minutes)to be delivered. Frankly $9 for a burger when it's not even fresh lean beef is way over-priced.
Anonymous on 2009-06-17:
No Burger is worth ten bucks.
BokiBean on 2009-06-17:
What is a freckled lemonade..I want one!
yoke on 2009-06-17:
The portion size is also small, IMO. We went there 1 time and had to stop at BK on the way home because my boys were still hungry.
Anonymous on 2009-06-17:
Agreed. Red Robin is good, however, not worth the price.
Anonymous on 2009-06-17:
What makes a California chicken burger a California chicken burger? Guacomole?

I've been to a Red Robin once and was not impressed either.
Anonymous on 2009-06-17:
fuddruckers, has some good burgers.
PepperElf on 2009-06-17:
o wow. I thought they were going out of business

they closed up all the Fud's around the interstate here
Anonymous on 2009-06-17:
They might have not been to one in over a year.
Starlord on 2009-06-17:
Thank you, Princi. They are opening a new Red Robin in Lakewood, just up the road from Lacey, and I think we will pass. We have a Norma's burgers here in Lacey that has what they call the John Wayne burger that has won prizes for the best burger in the country. For $7 it and the fries that come with it are more than I can finish at one sitting. I was not allowed to vote helpful, but two thumbs up here.
Principissa on 2009-06-17:
Star do yourself and your wallet the favor! For four of us to eat including drinks and tip it came out to over 65.00! Too expensive for a frozen patty heaped with so much topping you couldn't tell there was a burger in there!
DRVROFRED on 2009-06-17:
I also wanted to know what freckled lemonaid was so I looked it up. Red Robin has the recipe online. It's basically lemonaid with strawberries in it. That makes sense when the OP said the lemonaid was too sweet but the strawberries were sour. Made my jaws hurt when I read that part [ouch]!
Anonymous on 2009-06-17:
I won't eat at Red Robin after reading that they have some of the most fattening food compared to other chains. Princi, you're right that ya'll should have gone to Culvers. The food there is always really good.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Host and Manager
Posted by on
Rating: 1/51
CITRUS HEIGHTS, CALIFORNIA -- One week after my surgery, I took my family to one of my favorite restaurants. The host told me 20 minutes. which was cool to wait. Well, 20 minutes turned into 45 minutes with lots of attitude. The manager, all he sad was, I'm sorry and no accommodation. One question, can I get the number to a corporate he sad no. I will get in touch with them but now I do not know how soon I'll go back there if I will at all. MOST HORABLE EXPERIENCE EVER.
     
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trmn8r on 2012-09-01:
It used to be that when you filed a complaint on the Red Robin website, it was forwarded to corporate.

The wait wasn't that bad, so I assume the manager's attitude is what resulted in "the worst experience ever." Can you describe the negative part of what happened in more detail? What kind of "accommodation" were you hoping for?
FoDaddy19 on 2012-09-01:
Based on my experiences the stated wait times at restaurants are at best rough estimates. In my book if the stated wait time is more than 10 minutes, I simply go elsewhere.

Anyway some clarification would be helpful

1. You mention there was lots of attitude. How so, and was the attitude mutual?

2. You mention "accommodation", Were you expecting a discount or something? I don't think that would've been doable as they would've had to offer the same kind of consideration for everyone else who was waiting longer than they thought they would.

3. The corporate number can be found here
http://finance.yahoo.com/q/pr?s=RRGB+Profile

clutzycook on 2012-09-01:
45 minutes isn't a bad wait, 8r? You're more patient than I am!
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Awesome food but TERRIBLE SERVICE
Posted by on
LAS VEGAS, NEVADA -- The waiter never asked how our food was, didn't ask if we wanted desert, and the waiter seemed very smug! Loved the hamburger but if they want to keep service they need better waiters and prices.
     
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Anonymous on 2011-11-22:
I don't see how not asking if the food was good and not offering dessert is bad service. If you wanted dessert, then just tell the waiter that you want to order dessert
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