BURLINGTON, NORTH CAROLINA -- BEWARE: VEGANS/VEGETARIANS- AVOID AT ALL COSTS!!! For 2 years (since going vegan), I have not had a burger. I had heard wonderful things about Red Robin's delicious vegan burger with a vegan bun. After my husband visited Duke hospital & we received good news, we wanted to celebrate, so we went to this location on our way home. The waitress knew nothing about the vegan choices & went to ask the manager & chef. She came back saying we could have the Boca burger.
We then asked which hamburger buns were vegan. She didn't know, so she went back to the manager & chef & came back to say, "They said, no buns are vegan because they all have yeast with is a living organism." I was in shock at their ignorance (OR were they just not wanting to help a vegan???) & said we are fine with living things like plants, just not animals. I then asked her if she had an ingredient list so I could see which ones had no dairy & no eggs. I would have thought a manager, a chef and/or a waitress would have been able to figure out how to pull up an allergy list to help a customer.
After the waitress managed to figure that out, we saw we could have Ciabata & sesame buns. We asked for guac, lettuce, tomato & pickles to come on it. The waitress said not to worry, she would take good care of us. When the order arrived, we were so excited to try the burgers. We took a bite & guess what, we found BACON slices on them. Do they really not train their employees to even understand what a vegetarian/vegan is & wants? Or do they know & not want to help these customers?
LIBERTY, MISSOURI -- If I could I would give this restaurant less than a 1 star=poor. It is the RR in Liberty Missouri. We have been there many times mostly because my husband enjoys the clam strips. I think the food is mediocre at best. It was THE WORSE dining experience of my life. My husband and I went there today to enjoy the promotional 20% off for being a veteran.
About the time we sat down an entire baseball team (9 to 10) year olds and their families with 12 parents came in. Parents seated at one table children all sat at other tables. The parents continue to drink beers, (I counted at least three rounds) and talked while their children threw food, straws napkins talked loud and ran up and down aisles. Not only were the children loud and out of control, but the parents acted oblivious to what the children were doing. My husband I had gone to have a nice Sunday afternoon veteran meal to talk and relax.
The waitress explained that this group was a softball team that had won the championship, so they were there to celebrate. With kids, would it not have been better to take them to a park or CiCi's that cater to children? It was when the children began to run to tables popping the balloons that we had to talk with the manager. She ultimately apologized and reimbursed our entire check.
So we were UNABLE to carry on a conversation and hear people. The popping balloons sent me into PTSD mode and I quickly made an exit to the bathroom. However the parents then began taking their hoodlums into the restroom. Can't win, but can tell you EXTREMELY DISAPPOINTED that management did not do something about the misbehavior early on. Me, being a leader, would have went to the parents and told them that if they did not get control of their children, they would not be able or order more beer, they had been cut off.
I'm sure that would have opened it all up and the parents would have gotten off their arse to see what a mess their kids were doing. If management can't handle unruly customer, no matter what age, then they should not be in that management position. I appreciate that she tried to take care of it with paying our check, but that did not solve the problem. This group will obviously be back next year and new customers, (not us) will have to deal with it.
ORLANDO (LEE VISTA), FLORIDA -- I am so disappointed in the food and service. I wanted to give the restaurant a try so I called and placed an order for pick up. I was told that it would take 15 minutes and all I needed to do was to park in the front of the restaurant in the parking slots marked for pickup. I parked in the pickup parking spot and after about 25 minutes an employee came out and said, “Are you waiting for an order”. I told her I was and she said, “Well you should have let us know you were here”. I told her, “Nobody informed me that I needed to call again”.
After waiting another 5 minutes she brought out my cold food. I told her the fries were cold, so I had to wait while she went in to get hot fries. Well the fries came out just as cold. I noticed that I was also missing the sauces for the dessert, so had to wait for that to come out. What was supposed to have only taken 20 minutes turned into 45 minutes plus cold food. I called the number back and pressed the prompt to speak to a customer service representative, however was told that I was supposed to call them again after I arrived. I told her how disappointed I was and that I would never return. Food and service terrible - save your money.
LIBERTY, MISSOURI -- We had never eaten in a Red Robin before, so thought we would try it. I wasn't overly hungry so ordered a cup of French Onion soup, which cost around $4.00. While we waited and waited and waited to be served, she brought us what I guess are their 'endless fries' - all you can eat, but who wants to eat such soggy cold greasy things??
Anyway, finally my cup of soup arrived - all 5 Tbsp worth! But it really was okay that the 'cup' was so tiny because the soup was dreadful... don't they know that the onions are to be caramelized?! The ones in this soup were barely past the raw crunchy stage and the broth was insipid and nearly tasteless.
My husband had the Burger with blue cheese and said it was alright but the cost was ridiculous - nearly $15 for a Burger that was mediocre at best and cold soggy fries. Our first and last time there. *The waitress noticed I didn't finish the soup and when I told her it was awful, she comped it, so at least I didn't have to pay for something inedible.*
NEWNAN, GEORGIA -- Evidently, Red Robin either doesn't train their servers well, or doesn't supervise them from time to time. Our server tonight missed several basic things when dealing with my wife and I at dinner. First, we had an appetizer, and when she came with the meal she failed to clear the table so we had room for our entrees. Second, when I used the electronic device on the table to attempt to call her there was no response whatsoever. I had to stop one of the other employees and ask that she be sent back to our table.
Three, when I ran out of the beverage I had ordered with my meal, she didn't bring a refill until I was finished with my meal. In short, she was not attentive to her customers. When I used the electronic device to pay my bill, there was no paper to print a receipt. Again, I had to hand carry the device and find our server to let her know this. She made no attempt whatsoever to offer a receipt of any kind. I would like to think that a restaurant that spends lots of money and advertising attracting customers would take a little more care about the training and supervision of their employees.
MIDVALE, UTAH -- Hubby ordered a $5.99 burger, said it wasn't worth a dollar. I ordered the Spaghetti Alfredo. It was cold. They took it back & brought me a hot tasteless one. It was definitely not worth the $10.49 price. Just cook some linguine & add a plain white sauce & you have it. Red Robin used to be one of my favorite hangouts. The Clam Chowder is not even like it use to be. Then we ordered their donuts to go. I would call them grease balls. I don't think we will be returning. It's too bad, too. They used to have a great menu (not all burgers).
IDAHO FALLS, IDAHO -- My family and I went to Red Robin last night for dinner. I ordered just a regular hamburger with lettuce, tomato, pickle, and cheese. When they brought out my burger it was cold. Second, I thought with a burger place they would actually hand-make the patty, or at least make the hamburger patty look like it was hand-made. Nope, my hamburger patty was a nasty, frozen patty that I could have bought from the local grocery store. It was nasty! Honestly, McDonald's across the street would have been better than the burger I ate last night!
Our service was horrible. Our lady seemed to be spread between too many tables. She only checked on us once, only to refill a drink. She never asked if the food tasted alright, or if we needed anything else. When we were about halfway finished she asked what we were paying with, said she would bring us our box. She basically kicked us out the door.
The bathroom was also a disgusting mess. The floor was wet with who knows what. The toilet paper holder was broken. Last the changing table was unclean and gross. It felt like a gas station bathroom. Altogether it was not a pleasant experience.
LINCOLN, NEBRASKA -- I have eaten at another Red Robin in Omaha a few years ago and thought that my son who enjoy their "endless" steak fries, as he is 14 and a very picky eater. He was impressed with all the pictures hanging up and went to look around. We ordered our food and I stated to the waitress that he was a picky eater and did they have just chicken & fries. It is called Clucks & Fries and cost 9.99 not to include the 2.49 for his Dr. Pepper. I ordered the swiss & mushroom burger and she asked "pink or no pink?" I stated no pink and that was it. Took about 10 minutes for our food to come and my son's came with 4 pcs. of chicken and 12 fries!! I know it's endless but come on.
Ended up the fries were cold and his chicken was spicy. He would not eat it and my burger was pink and lukewarm. And then when had a visitor at our table - an ant!! My son got the waitress and she smashed it with her finger and didn't even wipe off the table or give us a different one. I was floored and asked to speak with the manager "**". She apologized for the ant and stated that the chicken is pre-seasoned and spicy. She told us they had a chicken patty or breast and I explained he is a picky eater and would not eat those.
Told her I was disappointed in food and service because when the waitress dropped off our check she asked when I would pay because her manager wanted her to clock out!! I am a single mother who lives on disability and to eat out at someplace other than McDonald's (which probably would have been better) doesn't happen often. The manager did take off his dinner but after paying mine and leaving a $2 tip it was still almost $16.
It's not like they were busy because my ticket states the time was 3:49 pm. And maybe 8-10 tables occupied. Who else do you complain to? Corporate office has NO website and what would they do? Just needed to vent and hopefully someone else out there doesn't have the experience we did.
I took my 10 year old daughter for lunch to the Pittsburgh, Robinson Two location on a Saturday since it was her birthday. The food was greasy. I had the Red Robin burger and the egg was rubbery. The bun was so stale it crumbled in my hands as I was eating it. After I took a 2 bites of my burger I went for my fries and realized there was a small black hair sitting on top of them. I didn't want to upset my daughter's birthday so just pushed the fries away.
I then decided to ask for the manager and after about 10 long minutes ** came over and when I told her about the hair, she asked to see it and acted like I was lying. I couldn't find the small hair and really didn't feel like looking through the fries to find it. I also told her about the stale bun but she just made excuses and said it was fresh. She said she came over to my table and asked how everything was and I said fine but that was before I even took a bite of my food. My daughter has adhd and this experience ruined her birthday lunch since it just grossed us out. The cook had an unkempt beard and dreadlocks with no hair nets or beard cover.
The manager never offered to replace my food. I emailed guest relations a few days later, and they sent me a letter thanking me for my feedback but did not offer me a small gift card to replace my meal. I also found a hair on my fries a few months earlier when dining with friends and didn't complain because I didn't want to be embarrassed or make a scene in front of my friends and co-workers. I am finished with this place. Also their food is overly priced for what you get. Their burgers are not gourmet at all.
On a Sunday afternoon, the 6 of us arrived at Red Robin in East Stroudsburg, PA. Five of us ordered burgers and one of us ordered a soup/salad entree. When my sister's soup arrived, it was cold. The waitress returned with another soup but it was on the same tray as another customer's dirty dishes. She told her that she didn't want it because that was disgusting and she tried to deny that she put it on the same tray as the garbage even though we all clearly saw her do it.
A few minutes later, our burgers came and they were cold as well. When we complained, she told us she would get the manager to handle it. The manager came over to us and was extremely nasty and condescending towards us. He acted as if he didn't believe that our burgers were cold and questioned us in a very aggressive manner. Then, he turned to my sister, who was eating her salad and sarcastically asked her if her salad was cold too. She said "Uh, Yes but it's supposed to be cold."
He responded with a smart ass remark saying "Well, if their burgers were cold then your salad should have been warm since they had to have been sitting there waiting for the waitress, right?".... Then, he got even nastier and said "What exactly would you like me to do here for you? Freshen up your burgers?".. He rolled his eyes and walked away.
We found that to be very unprofessional and disrespectful. We weren't looking for any freebies, just some understanding. We had no reason to lie about not being satisfied with our burgers. We're very disappointed with the staff's service and behavior. I really hope this doesn't happen again to another customer because no one deserves to be treated like a liar and a fool just for trying to get what they paid for.