Red Robin

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12 Reviews & Complaints

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Posted by Rebekah9994 on 03/11/2014
NORMAN, OKLAHOMA -- My family and I went to Red Robin to eat dinner tonight. So we thought! The hostess that took us to a table was less than thrilled to be there, we could tell by her lake of words. Then we sat at our table for 15 minutes waiting for someone to take our drink/dinner order. Noticed that another family that came in after us got seated and immediately got their drinks and appetizers. All while we were STILL waiting for someone to even notice we were there! So about 20 minutes into waiting at our table a waitress came and apologized and told us she wasn't aware that she had our table tonight and took our drink order.

Ten minutes later she STILL had not returned with our drinks or even stopped by to say she was getting them. We continued to watch her serve other people. So me and my family got up after waiting 35 minutes for service!! Very disappointed! We have eating here many times and this has never happened! Not sure if we will return with service or lake there of again!!!
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Posted by clutzycook on 2014-03-11:
I would have spoken with the manager. Usually they have pretty decent service, in my experience.
Posted by Rebekah on 2014-03-12:
I did call and speak to the manager. And she said it was an off night and was very sorry! She is willing to correct the issues that happened.
Posted by Ralph on 2014-03-12:
15 minutes you waited? What patience. If I am not recognized as a patron within five minutes we just leave, no place is that good to me to get that kind of service. You did right by contacting the manager and an 'off' night is no excuse
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I Won't Go Back
Posted by Adunn27707 on 05/15/2013
DURHAM, NORTH CAROLINA -- On Monday I took some of my grandchildren to Red Robins' my first and last time. The youngest child I had there was 6.My grand daughter turned 11 and that is where she wanted to go for her birthday. I had 2 16 years old,1 11 year old and 1 6 year old and the rest adults. We had a nice size group the kids order the bottomless drinks and fries. Let me tell you my grand sons can eat. After their 5th drink and 3rd fries the manager came up and told us we had reached our limit. Call me crazy but if it is BOTTOMLESS you can order as much as you can eat. My kids didn't waste anything. After she came over to tell me that she went to the waiter and they started talking about and we heard them.

My grandchildren's feeling were hurt and I was upset. I worked at a large business and I am telling everyone to boycott and so far I have a lot of people on my side. I feel the way the manager should have handle that was wrong. To be talked about and being pointed at and looked at was wrong. We were not loud or disrespectful. Even my 11 year doesn't want to go back.
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Posted by clutzycook on 2013-05-15:
Write the corporate office and see what they say. Sounds like the manager was overstepping their bounds. But wow, I've never seen anyone eat 3 rounds of fries at RR before!
Posted by SteveWiginowski on 2013-05-15:
I've never been to a Red Robin, so I'm not very familiar with how the fries thing works. Can you order the bottomless fries by themselves or do you have to order something with them? Also, can you share them with others and get free refills on them?
Posted by Susan on 2013-05-15:
Red Robin advertises their bottomless fries as coming with their burgers but I know I've ordered them separately. Did the kids order anything other than the bottomless fries? I believe that every business has the right to limit quantities and I'd say that 5 sodas and 3 servings of fries may be going over the line. The fries are intended to go with your meal - - not be the entire meal.
Posted by andbran on 2013-05-16:
i agree with Susan. i think you did go a bit over the line. not to mention a child having 5 sodas and 3 servings of fries is not very healthy for them.
Posted by Anon on 2013-05-16:
Who in their right mind would allow children to just eat fries and soda for dinner? This sounds fishy, like the "unlimited" fries getting poured into a bag for later or shared throughout the table to their guardians that didn't order them. If that is the case they were just trying to be civil so you didn't walk out on the entire check on them too.
Posted by Yep on 2013-07-24:
Call the red robin toll free number. Bottomless is a lie regardless of opinion if a limit is set. All businesses must have a policy listed posted visible. Any opinion of unhealthy disregards the situation. 1,000 calories is unhealthy for burgers. Eat at Chik Fil A is the better solution. All the food is unhealthy at Red Robbing. Just say in concern for health to boycott Red Robbin entirely. Best Solution.
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Waitress Personality
Posted by Bgasrgp on 04/26/2013
GLEN ALLEN, VIRGINIA -- Order a salad and ask for french dressing and the waitress stated unpleasant "we do not have french dressing" I know that the salad I order stated that it recommended honey mustard, but I do not LIKE honey mustard on my salad. I ask then what kind of dressing they served and she in a nasty attitude responded what they had and I chose the Italian dressing.

When the salad came to the table the server had honey mustard and she did ask if everything was of and I stated fine. the waitress taking the order should have let the sever know what kind if dressing was ordered. I must say the ordering waitress did come around and notice that the dressing was wrong and brought me the correct, with a snotty tone to her voice, her what you ordered, and a smirky smile!!!!!

This was my first time at your restaurant and that will be the last!!! ;-(
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Posted by clutzycook on 2013-04-27:
I would have reported her to the management.
Posted by trmn8r on 2013-04-27:
Yes, I would have also reported the fact that the ordering waitress noticed the error and bought the correct dressing.
Posted by FoDaddy19 on 2013-04-28:
I've eaten at that particular Red Robin before. The service was acceptable (they didn't mess up the order, but it took a while for the food to come), but the food itself wasn't memorable in the least. Sounds like your waitress wasn't very pleasant, but at least she corrected the mistake.
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Host and Manager
Posted by Asoybelman on 09/01/2012
CITRUS HEIGHTS, CALIFORNIA -- One week after my surgery, I took my family to one of my favorite restaurants. The host told me 20 minutes. which was cool to wait. Well, 20 minutes turned into 45 minutes with lots of attitude. The manager, all he sad was, I'm sorry and no accommodation. One question, can I get the number to a corporate he sad no. I will get in touch with them but now I do not know how soon I'll go back there if I will at all. MOST HORABLE EXPERIENCE EVER.
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Posted by trmn8r on 2012-09-01:
It used to be that when you filed a complaint on the Red Robin website, it was forwarded to corporate.

The wait wasn't that bad, so I assume the manager's attitude is what resulted in "the worst experience ever." Can you describe the negative part of what happened in more detail? What kind of "accomodation" were you hoping for?
Posted by FoDaddy19 on 2012-09-01:
Based on my experiences the stated wait times at restaurants are at best rough estimates. In my book if the stated wait time is more than 10 minutes, I simply go elsewhere.

Anyway some clarification would be helpful

1. You mention there was lots of attitude. How so, and was the attitude mutual?

2. You mention "accommodation", Were you expecting a discount or something? I don't think that would've been doable as they would've had to offer the same kind of consideration for everyone else who was waiting longer than they thought they would.

3. The corporate number can be found here

Posted by clutzycook on 2012-09-01:
45 minutes isn't a bad wait, 8r? You're more patient than I am!
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Service and quality of food
Posted by Tat7mom on 04/22/2012
LINCOLN, NEBRASKA -- I have eaten at another Red Robin in Omaha a few years ago and thought that my son who enjoy their "endless" steak fries, as he is 14 and a very picky eater. He was impressed with all the pictures hanging up and went to look around. We ordered our food and I stated to the waitress that he was a picky eater and did they have just chicken & fries. It is called Clucks & Fries and cost 9.99 not to include the 2.49 for his Dr. Pepper. I ordered the swiss & mushroom burger and she asked "pink or no pink?" I stated no pink and that was it. Took about 10 minutes for our food to come and my son's came with 4 pcs. of chicken and 12 fries!! I know its endless but come on. Ended up the fries where cold and his chicken was spicy. He would not eat it and my burger was pink and lukewarm. And then when had a visitor at our table - an ant!! My son got the waitress and she smashed it with her finger and didn't even wipe off the table or give us a different one. I was floored and asked to speak with the manager "Amy". She apologized for the ant and stated that the chicken is pre seasoned and spicy. She told us they had a chicken patty or breast and I explained he is a picky eater and would not eat those. Told her I was disappointed in food and service because when the waitress dropped off our check she asked when I would pay because her manager wanted her to clock out!! I am a single mother who lives on disability and to eat out at someplace other then McDonalds (which probably would have been better)doesn't happen often. The manager did take off his dinner but after paying mine and leaving a $2 tip it was still almost $16. Its not like they were busy because my ticket states the time was 3:49pm. And maybe 8-10 tables occupied. Who else do you complain too? Corporate office has NO website and what would they do? Just needed to vent and hopefully someone else out there doesn't have the experience we did.
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Posted by FoDaddy19 on 2012-04-22:
I agree that the ant episode should've been handled better, I think after dispatching it, they should've cleaned your table. As for getting the food order wrong, I think they should've brought you a new burger, cook correctly this time, as well as brought your son some fresh fries. As for you son being a picky eater, that's not their fault and they did offer you alternatives and they did comp his meal, so I think they handled that as well as they could. Also 10 minutes is a perfectly reasonable amount time to wait for food at a sit down restaurant, I even go so far as to say that, it's actually quite a bit faster than the industry average. Obviously a sit down restaurant is going to be more expensive than fast food most of the time, and you knew what things cost as soon as you got the menu, so I can't fault them for being their prices as you were free to get something less expensive or simply not eat there. $16 for a meal at a sit down restaurant is pretty reasonable IMHO.

Good review, but I do have differing opinion on some the complaints you listed.
Posted by I love my son on 2012-04-22:
On there menu the clucks and fries is listed as buffalo style which usually means spicy..and yes they should of wiped the table after she killed the ant but it was just an ant we get them in houses around here all the time.And they didn't charge you for his meal. My son has crohn's disease so i need to check all menus and ask questions before we order for him so you should of read the chicken was spicy..
Posted by jktshff1 on 2012-04-22:
good points FoDad
Posted by trmn8r on 2012-04-22:
I complained about Red Robin and had my buttocks banned from their rosey establishment. I wouldn't go back if I could. At that time, I remember thinking the same as you - it is a glorified McDonalds at 5x the price.
Posted by old enough to know on 2012-04-23:
maybe it's me but i would hope that at 14 someone would know what he or she liked. cos indeed it's not the restaurant's fault if he's too picky to eat what he asked for.

as for the prices... i'm confused. did you not notice them before you ordered?

sure i know sometimes i get surprised when i see a final bill... but that's my own fault for not keeping track of what i ordered.
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Awesome food but TERRIBLE SERVICE
Posted by Lorettabr12 on 11/21/2011
The waiter never asked how our food was, didn't ask if we wanted desert, and the waiter seemed very smug! Loved the hamburger but if they want to keep service they need better waiters and prices.
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Posted by Anonymous on 2011-11-22:
I don't see how not asking if the food was good and not offering dessert is bad service. If you wanted dessert, then just tell the waiter that you want to order dessert
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Manager with an "I just don't care about you" attitude
Posted by NormaA on 07/17/2011
SAN ANTONIO, TEXAS -- I took my kids to have lunch at Red Robin, and my son stands on the padded side of the booth and all of a sudden he disappears. The seat of the booth slipped down and my son ended in the hole of the both. After a few minutes the manager comes around with a very lazy tone asks "what happened?" so I fill out the complain form and that was it. After paying for our meals, I have the manager come back just to let him know that for being manager he is lousy. He showed no empathy for my son, or me or the situation.

I never heard an "I'm sorry for what happened" "do you want or need to call any medical service?" nothing! This man just does not have any service skills!
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Posted by ktisnumeroUNO on 2011-07-17:
I'm very glad that your child wasn't injured. What I will say though is that these booths are not meant to be stood on, but sat on. They are not a place for a child to stand on or climb all over, because there is a good chance of something like that happening. Just thankfully your child was okay, and instead of getting angry with the manager you should stop your child from standing on seating areas in restaurants so they don't hurt themself.
Posted by Skye on 2011-07-17:
I'm sorry your son fell through, but as posted, booths are not made for standing, and it's up to us, as parents to supervise our kids and keep them safe.

You said he didn't offer to call an ambulance/medical services, so I'm wondering was your son seriously injured?
Posted by Anonymous on 2011-07-17:
You expected the manager to apologize for you allowing your son to stand on their furniture that is designed for sitting? The manager probably was relying on you, as the parent to determine whether medical services were necessary, as well as his eyes that evidently registered the fact that your son appeared fine, if not shook up a little from the unexpected surprise of the result of abusing the furniture.
Posted by trmn8r on 2011-07-17:
Red Robin? One of our members was banned from that place. Don't hear much about it, which is fine by me.
Posted by Skye on 2011-07-17:
Wasn't that member banned from Red Robin, because they went streaking during the peak dining hours?

Posted by trmn8r on 2011-07-17:
THAT is the one! You have a photographic memory, Skye.
Posted by madconsumer on 2011-07-17:
wow sounds scary to say the least. hopefully your son is okay. the manager could have at least asked if he was okay, and offered you the choice of medical treatment if you felt if it was required.

very helpful review!!
Posted by Fufu487 on 2011-07-18:
I agree that she seat probably shouldn't have just come loose. But where is your parenting in letting your child stand on the furniture? Maybe this is close to home for me, but I deal with children all the time climbing all over the barrier rails of my ABM machine as if it were a playground. And parents barely even watching them or telling them to stop. But by george, if one were to fall and hit their head..
Posted by Nohandle on 2011-07-18:
How old is your son? Just curious.
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Bad Dining Experience
Posted by Pittsburghmom22 on 03/25/2011
I took my 10 year old daughter for lunch to the Pittsburgh, Robinson Twp loacation on a Saturday since it was her birthday. The food was greasy. I had the red robin burger and the egg was rubbery. The bun was so stale it crumbled in my hands as I was eating it. After I took a 2 bites of my burger I went for my fries and realized there was a small black hair sitting on top of them. I didn't want to upset my daughter's birthday so just pushed the fries away. I then decided to ask for the manager and after about 10 long mintutes Stephanie came over and when I told her about the hair, she asked to see it and acted like I was lying. I couldn't find the small hair and really didn't feel like looking thru the fries to find it. I also told her about the stale bun but she just made exuses and said it was fresh. She said she came over to my table and asked how everything was and I said fine but that was before I even took a bite of my food. My daughter has adhd and this experiece ruined her birthday lunch since it just grossed us out. The cook had an unkempt beard and dreadlocks with no hair nets or beard cover. The manager never offered to replace my food. I emailed guest relations a few days later, and they sent me a letter thanking me for my feedback but did not offer me a small giftcard to replace my meal. I also found a hair on my fries a few months earlier when diing with friends and didn't complain because I didn't want to be embarrasssed or make a scene in front of my friends and co-workers. I am finished with this place. Also there food is overly priced for what you get. Their burgers are not gourmet at all.
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Posted by trmn8r on 2011-03-25:
I agree that dumping them under the bus is the prudent thing to do. If I received a hair in my food twice, I can't imagine returning. I was a RR regular for years, but I can't go back there.
Posted by MDSasquatch on 2011-03-25:
I think the fries at RR are unlimited; you could have just tossed them on the floor under the table and asked for a refill.
Posted by trmn8r on 2011-03-25:
I think the OP may have had no interest in more fries. How many hairs can you deal with in one visit? An unlimited nummber? lol
Posted by Anonymous on 2011-03-25:
Trmn8r> Great point! Often times, when you find something like that in your food, you lose your appetite for it. Occasionally, you may lose your appetite for that item for several months or years just over one bad experience that sticks in your brain.
Posted by momsey on 2011-03-25:
LOL, good idea, MDS. But trmn8r has a good point, she probably didn't want any more fries or anything else there that day.

Personally, I usually just ignore hairs in my food as much as I can. I guess I just have a low gross-out level for stuff like that. But of course that doesn't mean that others should tolerate nastiness!
Posted by MDSasquatch on 2011-03-25:
Hair you can see, it's the stuff in the food that you can't see that bothers me.
Posted by azRider on 2011-03-25:
I think its strange the hair was not visible when the manager came over, yet was clear enough to be seen by the OP. kind of makes me wonder. was it really a hair? I know they put pepper on the ones we order here at our RR. but pepper and hair are easy to tell apart. given the customer the doubt, the manager should have offered new ones or a discount. so they are faulted on that. now not getting a gift card when you wrote them has me thinking. why is it when people notice something out of place they want to be rewarded for it? just because you point out an issue that needs to be addressed does not mean you should get something back for it. heck if that is the case, the government owes me a ton of money for the things I've sent letters on to congress and senators about bad issues. you told the main office what was wrong and they were glad to hear it so hopefully they can correct it. what more should you want.
Posted by Anonymous on 2011-03-25:
I tried one visit at this place. It was not good.
Posted by canucks1 on 2011-03-25:

Posted by EmeraldAnn on 2011-03-25:
I love our local red robin!!! I have had great cutsomer service there!!! One time we ate there and my burger came out practically mooing when i asked for no pink... i mentioned it to the waiter and he offered to make me another one but I didnt have time, so they took it off my check gave my fiancees burger a discount and gave me a 30 dollar gift card for the next visit! I love our Red Robin!!
Posted by trmn8r on 2011-03-25:
That's not exactly a resounding compliment, EmeraldAnn. They completely botched the cooking of your burger, and you left without eating because you didn't have time for them to correct the error. Sure, they bought you off with a gift card, but what if every time you went there they botched the preparation of your burger?
Posted by Venice09 on 2011-03-26:
If I have one bad experience at a restaurant, it doesn't stop me from going back, and I will gladly accept a gift card. But if the bad experiences are consistent, then all the gift cards in the world couldn't make me go back.

If there are free refills on fries, I don't understand why the manger didn't just bring out another serving. It's never a good idea to argue with a customer or insinuate they are lying.

OP, I hope your daughter enjoyed her meal and that her birthday wasn't truly ruined. I'm with momsey in that I try not to let a hair get the best of me. The food is prepared and served by humans. It's bound to happen. I'm usually okay with just sending it back and getting something else. However, if it happened all the time, I would probably not return.
Posted by trmn8r on 2011-03-26:
Hi Venice. I think the point with the manager is the OP solely wanted cleanliness to be addressed - their appetite was vanquished by the addition of foreign protein.

I myself have gone through the management accusing me of lying about something in my food - talk about putting a bad taste in your mouth. I didn't want anything other than to let them know.

I agree that one bad experience shouldn't swear one off. I had so many bad experiences at RR with burger doneness I think the memories came flooding back when I read this complaint... And the pink/no pink policy. Nope, I'm not revealing how I got banned yet.
Posted by Venice09 on 2011-03-26:
I've known you a long time, trmn, and *I* don't even know how you got banned!

I understand about the cleanliness and that the OP didn't want anymore fries, but the manager didn't even offer to bring another order. Considering there are free refills, that's the least she could have done. This manager clearly was not interested in the OP's concerns.
Posted by trmn8r on 2011-03-26:
Oh don't you, Venice? Are you sure you weren't one of the gals that sliced my very first feedback complaint (The Ban) to shreds? Hmmm? Eh? Ahh.

I'm joking, of course, but there were 5 or 6 people who did.

We don't really know how the conversation with the manager went down. If the body language and table condition clearly said "we're leaving" it wouldn't make sense to offer more fries. And maybe the manager did, and we don't know it.

In rereading the complaint, I agree that the manager was apparently not concerned about the OP's concerns. With the accumulation of negatives, the *very* least they could have done was take the OP's entree off the bill.

Maybe I'll post a "Red Robin informative" of my experience...
Posted by Anonymous on 2011-03-26:
I am not a fan of red robin. Ive only went to a RR one time and was not a very good experience for me either. Our waitress was never to be found, and the "unlimited" fries were not unlimited since i couldnt find my waitress to get more. Oh and not to mention I thin I had 6 steak fries in my basket when my burger came out. I asked for cheese fries. their version of cheese fries is taking a slice of american cheese, putting it on top of the fries and microwaving it, so it comes out as a hard brick. Never been back since.
Posted by trmn8r on 2011-03-26:
"the "unlimited" fries were not unlimited since i couldnt find my waitress to get more"

Been there, done that, *at* Red Robin.
Posted by Venice09 on 2011-03-26:
Trmn, I'm NOT sure I wasn't one of the gals that sliced your complaint to shreds. Maybe I'll remember when I read your informative.
Posted by Skye on 2011-03-26:
I don't recall the review trm. Was it removed?
Posted by trmn8r on 2011-03-26:
It has been removed, so now I have to recreate it. Was about 2 pages in length. The details have been clouded by the ravages of time. It was around this time of year, in 2004.

"Picture it, Sicily, the year was 2004..."

Skye -> it was "another" website, where I found Venice hangin with her peeps.
Posted by Skye on 2011-03-26:
Ok Tony Soprano, I'm picturing it.
Posted by trmn8r on 2011-03-26:
The posts are getting crossed. That was to Venice, and the quote refers to Golden Girls, which may go over the youngn's heads.
Posted by Venice09 on 2011-03-26:
Ah, my beloved Sophia. I miss her and all the girls.

Are you sure it was removed? Did you know you can link back to old letters that were posted before the revamp?
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2 times is enough
Posted by Richette on 01/05/2011
Have eaten at this restaurant twice in Mentor, OH and the first time I had a hair in my chicken sandwich, and the second time I had a hair in my fries this is very unacceptable and I will not be eating there again.
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Posted by Anonymous on 2011-01-05:
Ive been to red robin once in my life, will not go back either. The fries sucked, our server sucked....was nver around give refill our "endless" fries. The burger was okay at best.
Posted by trmn8r on 2011-01-05:
I used to be a regular at Red Robin. Once I got a garment tag in my burger. The manager told me it was from a side towel. At the same restaurant, someone got a nail in their pasta fresca. Management told them it came from a tomato crate.

Generally speaking, their menu seemed to become less interesting from 1996 to 2004, the time period I went there. Fortunately, Red Robin banned me from darkening their door, which is a story for another day.
Posted by clutzycook on 2011-01-05:
I'd love to hear that one, Trmn8r! I've been to the RR here a few times, but I've found it too loud to hold a decent conversation with anyone and Prince is right, they're never around for the supposed endless fry refills.
Posted by momsey on 2011-01-05:
Trmn8r, please tell us the story of you getting banned from Red Robin!

I love RR. I've never gotten a tag or a hair or a nail in my food and I think they have yummy food.
Posted by trmn8r on 2011-01-06:
No, no. Not tonight. Maybe tomorrow. I'm busy checking out Sears.com to see if they have any clearance specials.
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Always great service at Red Robin-Canton Oh
Posted by Librarian75 on 08/20/2010
I am amazed at the consistently great service we always receive at Red Robin in Canton. Don't know if this is true everywhere but the Canton restaurant knows what they are doing and should train servers everywhere. The servers are always friendly and quick to accommodate us. We love going there!
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Posted by Anonymous on 2010-08-20:
How is the food?
Posted by MDSasquatch on 2010-08-20:
I ate at the one in Maryland once and got ferocious diarrhea; and they were very slow to refill the fries. Now I stick to homemade or 5 Guys
Posted by rockfishing on 2010-08-21:
I've been to 3 different red robins in three different states. The service might be ok, but the food is horrible. The burgers are flavorless. I guess why they need to put all that garbage on them. You can tell a good burger joint if they cook them to order. If they have to burn them, they don't trust the meat.
Posted by raven2010 on 2010-08-21:
A lot of my friends like this place. To me, they are just like Crack barrel. way too much grease and salt used to cover cheap ingredients.
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