Waitress served our COLD food on a tray with dirty dishes on it ! Nasty, sarcastic manager implied that we were liars.. DISASTER!
On a Sunday afternoon, the 6 of us arrived at Red Robin in East Stroudsburg, PA. Five of us ordered burgers and one of us ordered a soup/salad entree. When my sister's soup arrived, it was cold. The waitress returned with another soup but it was on the same tray as another customer's dirty dishes. She told her that she didn't want it because that was disgusting and she tried to deny that she put it on the same tray as the garbage even though we all clearly saw her do it.
A few minutes later, our burgers came and they were cold as well. When we complained, she told us she would get the manager to handle it. The manager came over to us and was extremely nasty and condescending towards us. He acted as if he didn't believe that our burgers were cold and questioned us in a very aggressive manner. Then, he turned to my sister, who was eating her salad and sarcastically asked her if her salad was cold too. She said "Uh, Yes but it's supposed to be cold". He responded with a smart ass remark saying "Well, if their burgers were cold then your salad should have been warm since they had to have been sitting there waiting for the waitress, right?".... Then, he got even nastier and said "What exactly would you like me to do here for you? Freshen up your burgers?".. He rolled his eyes and walked away.
We found that to be very unprofessional and disrespectful. We weren't looking for any freebies, just some understanding. We had no reason to lie about not being satisfied with our burgers. We're very disappointed with the staff's service and behavior.
I really hope this doesn't happen again to another customer because no one deserves to be treated like a liar and a fool just for trying to get what they paid for.