Red Roof Inn

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Disabled Veteran Harassed!!!
Posted by on
MOBILE, ALABAMA -- I was given a handicapped room at check in after telling the front desk clerk of my status as a disabled veteran. NOTHING was said about any restrictions, fines or requirements, nor was anything said by ANY OTHER OF THE STAFF( House keepers, security guard maintenance man)

I awoke the next morning by housekeepers laughing about the ticket that was on my windshield for 130.00.

The general manager was contacted and left a message on my voice mail after ducking my calls" This problem with handicapped parking has been going on for a while." WHY DID NO ONE SAY ANYTHING AND WHY ARE THERE NO PLACARDS POSTED WARNING OF THE FINE????
Below is the lame response that I received from her and my response to her-

Ms. #####
Apparently there are long standing issues at this location in addition to the parking-
1) Conduct of your security guard- The night prior to my departure I was awoken out of a sound sleep by loud converstation that could be heard over the running AC Unit. I turned the AC off and listened to what was being said-Words to the effect of ' That ### better have her ### out by 10 in the morning' Where did she get the money? She is too ugly to be prostituting. I thought that I recognized the voice of the security guard and thought " This can't be-He is on duty making rounds( Or is supposed to be.) I got up and got dressed and walked around both my building and the one in back-The security guard was no where ot be found. It is most likely that he was the source of the comments being made.
Someone at the property contacted the police and had them ticket me-I do not buy the message left by you on my voice mail-If this issue had been going on for so long YOU as general manager DROPPED THE BALL. There should be signed posted along with the handicapped signs warning of the fine.-YOU HAVE NOT DONE THIS. Before ANYONE is assigned to a handicapped room they should be told BY THE FRONT DESK CLERKI was in the room a full day without ANY STAFF including THE SECURITY GUARD saying a word.
I am a disabled veteran and am entitled to handicapped parking-In addition I am unemployed and homeless right now-As If this was not bad enough I had to listen to snide comments from YOUR STAFF about how If I did not pay I was going to Jail. The 130.00 Ticket will get paid-It just means that may be I will have to sleep in my truck or forgo a meal. THANKS FOR SUPPORTING VETERANS!!!
It is quite obvious from your canned politically correct email sent AND the fact that you ducked my phone calls TODAY that you really DO NOT GIVE A DAMN. Cut the pc BS and give some real answers about the problems that you have at your hotel
As a general manager it is beginning to appear THAT YOU S###.You cannot manage your personnel OR your property. Please do not think that just because I am gone that the issue( s) have gone away-I suggest that YOU GET YOUR ### IN GEAR AND START DOING YOUR JOB of managing that fleabag hotel that you are supposed to be running.


From: #####
To: ######
Cc: #####
Sent: Mon, May 24, 2010 3:45:42 PM
Subject: Your stay at the Mobile I Red Roof

Dear ########:

Thank you for taking the time to tell us about your experience at the Mobile I Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.
At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.

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User Replies:
FlShopper on 05/26/2010:
I don't understand...why exactly did you receive a ticket? And what does the security guard have to do with the ticket being issued?
Sorry, but this one really confuses me.
Anonymous on 05/26/2010:
My best guess is that the OP parked in handicapped parking (right in front of the room), but didn't have the required tags, or a hang tag.
clutzycook on 05/26/2010:
1. The police issue the parking tickets. If you have the proper tags to park there, bring it and the ticket to your court date. It'll be dropped faster than a hot potato.

2. If you don't have the proper tags, then it doesn't matter if you're a disabled veteran in an handicapped room or not. You aren't allowed to park in a handicapped spot. It's common knowledge that fines occur when unauthorized people park in handicapped spots. It's not up to the hotel staff to notify you that you aren't allowed to park there and if they did call the police, they had every right to do so.

3. Everything else had nothing to do with your veteran or disability status. It was just lousy customer service.
MDSasquatch on 05/26/2010:
I too am a disabled veteran, but don't confuse the words disabled and handicapped, they are not the same. If this chap was truly handicapped, he would be given a state-issued placard.

I have no sympathy for someone who uses his/her veteran status as an excuse for everything.
momsey on 05/26/2010:
If you're entitled to handicapped parking, you should have a license plate and/or placard showing that to be the case. It doesn't matter where you are, you can't park in a handicapped spot without showing that you're allowed to park there. And it's not anyone's responsibility to tell you that.

All of the other stuff is bad customer service, as clutzycook said. Chalk it up to a bad experience and never stay there again. It's not worth getting your blood boiling, because that won't fix the situation.
Anonymous on 05/26/2010:
I totally agree with MDSaspuatch....
PepperElf on 05/26/2010:
As a fellow veteran I do not want to be rude to those who have suffered disabilities while in service, but there are some points to bring up.

You didn't mention what your actual disability is. and yes, I know that not every military related disability warrants parking privileges. I know military members who will pull disability but will not have the right to park in handicapped parking - one is deaf in one ear, the other has a messed up shoulder. both will be disabled vets legally upon discharge, but neither will have a right to park in the special spots.

Now if your condition is severe enough, I would recommend talking to your doctor or VA rep about obtaining tags. If you provide medical proof of the necessity of parking in a legal handicap zone, you may be able to get the ticket reduced or removed.

But if your condition does not warrant obtaining the tags, then you have to obey the law and refrain from using the parking spot, no matter what room it's "associated" with.
WScott on 05/26/2010:
I agree with those above. I too am disabled and have a placard - incidentally I have no legs - and I have never had a parking issue. if you are qualified - get the card - make the ticket go away.
Slimjim on 05/26/2010:
You sound like someone who should very well known how handicap parking spots work. I don't know of anyone that needs a second set of signs to confirm parking in a reserved spot illegally will bring a fine. There is no proof the motel did in fact, notify the police you were in a spot illegally. Police do cruise motel and other business parking lots regularly. If they spotted your car in said spot without the badge to be there., you are going to get a justified ticket.
Bottom line, if you did not qualify to have a handicap parking permit, what were you doing parking there and taking the spot from potentially someone else who may need it?
PepperElf on 05/26/2010:
*salutes WScott*
bargod on 05/26/2010:
Your unemployed and homeless yet you the the means to get internet access and gripe about you situation on the internet? I'm leaning slightly towards BS on this one.
MRM on 05/26/2010:
He can get free internet access via hotspots.
MDSasquatch on 05/26/2010:
WScott -- Thank you for your service!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Bad Hotel Staff
Posted by on
Rating: 1/51
KINGSPORT, TENNESSEE -- I booked to stay at this hotel so my husband could do his drill weekend with the national guard it is our last night and apparently there is some wrestling tournament going on with a bunch of kids. It is quarter to ten and all the kids are screaming in the court yard running around on the balcony as their idiot parents sit there and allow it to happen. Now last time I checked it not my job to ask people to be quiet when the staff is directly across from our room. I called the Lobby to complain and all I told well they paid so they can pretty much do whatever. Hello I paid too to be here for a weekend. So I called back and he said he went and asked them to keep it down but they r not listening to him really what a joke. I watched outside the entire time and no one came out of the lobby to say anything to any one so finally I have to go outside and ask myself the parents quieted them down oh which lasted for 10 minutes but naturally they started up again and after ten o'clock the kids are still outside playing football and screaming and hollering while the younger kids are running. Up and down the stairs around ENTIRE the balcony. This is not what I paid for!!!!
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User Replies:
clutzycook on 04/14/2012:
Maybe you should have called the police at that point.
The Triplets boy boy girl on 04/14/2012:
You should have asked for a refund and went somewhere else let them have their fun. The sad thing is he would probably rather lose money for one paying customer than a whole bunch of them. Also just because you did not see them go over and tell them to keep it down does not mean it never happened.

Or better yet you should have yelled out the window shut the *censored* up or I am calling the police.
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Red Roof Inn - 1399 West Chestnut Street, Washington, PA
Posted by on
WASHINGTON, PENNSYLVANIA -- Unlike many of the Red Roofs Inns, we found this one to be clean and more than adequate for a night's rest while traveling. We did not worry about walking barefoot on the floor.

Since this was a smoking room, we found it a bit stuffy, but a quick spray of a product we carry with us took care of that problem.

Our handicapped room, contained a standard sized bed and while a little worn, the room was in apple-pie order. Except for a minor drip in the sink and the hand-held shower head, which did not work, we were very pleased with this hotel. We were not afraid to walk around barefooted on the carpeting and the bath area just gleamed.

Beware of the TV which has a remote which will put you into a "Pay for View" Menu, unless you want that. Be sure to use the controls at the bottom of the remote to turn on the TV and control channel selection. TV reception was very good and the picture was not out of whack as so many are in most hotels.

The staff was very helpful in helping us find a non-fast food restaurant and seemed pleased that we pointed out the few 'problems' we found with the room. More amazingly, after checking in we got a call from the front desk asking if everything was okay.

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User Replies:
MRM on 07/21/2008:
"Motor Traveler," what is the name of the product that you used to get rid of the stuffy odor?
Motor Traveler on 07/21/2008:
Febreze air effets. While it says it 'eliminates odors' caused by bacteria, it worked well to generally clear the air. We also carry Lysol with us to spray on suspect comforters, etc.
MRM on 07/21/2008:
Thanks, that's a good tip!
jktshff1 on 02/28/2011:
Bruce, excuse me, but what are you talking about? The op never mentioned them smoking nor what the handicap was (as if it is any of your business)matter of fact, they stated it was a smoking room and they sprayed freshener, and it was fine. Never said they smoked. People who don't smoke sometimes have to get smoking rooms and vice versa, due to availability.
Great Post, VH
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