MOBILE, ALABAMA -- I was given a handicapped room at check in after telling the front desk clerk of my status as a disabled veteran. NOTHING was said about any restrictions, fines or requirements, nor was anything said by ANY OTHER OF THE STAFF( House keepers, security guard maintenance man)
I awoke the next morning by housekeepers laughing about the ticket that was on my windshield for 130.00.
The general manager was contacted and left a message on my voice mail after ducking my calls" This problem with handicapped parking has been going on for a while." WHY DID NO ONE SAY ANYTHING AND WHY ARE THERE NO PLACARDS POSTED WARNING OF THE FINE????
Below is the lame response that I received from her and my response to her-
Apparently there are long standing issues at this location in addition to the parking-
1) Conduct of your security guard- The night prior to my departure I was awoken out of a sound sleep by loud converstation that could be heard over the running AC Unit. I turned the AC off and listened to what was being said-Words to the effect of ' That ### better have her ### out by 10 in the morning' Where did she get the money? She is too ugly to be prostituting. I thought that I recognized the voice of the security guard and thought " This can't be-He is on duty making rounds( Or is supposed to be.) I got up and got dressed and walked around both my building and the one in back-The security guard was no where ot be found. It is most likely that he was the source of the comments being made.
Someone at the property contacted the police and had them ticket me-I do not buy the message left by you on my voice mail-If this issue had been going on for so long YOU as general manager DROPPED THE BALL. There should be signed posted along with the handicapped signs warning of the fine.-YOU HAVE NOT DONE THIS. Before ANYONE is assigned to a handicapped room they should be told BY THE FRONT DESK CLERKI was in the room a full day without ANY STAFF including THE SECURITY GUARD saying a word.
I am a disabled veteran and am entitled to handicapped parking-In addition I am unemployed and homeless right now-As If this was not bad enough I had to listen to snide comments from YOUR STAFF about how If I did not pay I was going to Jail. The 130.00 Ticket will get paid-It just means that may be I will have to sleep in my truck or forgo a meal. THANKS FOR SUPPORTING VETERANS!!!
It is quite obvious from your canned politically correct email sent AND the fact that you ducked my phone calls TODAY that you really DO NOT GIVE A DAMN. Cut the pc BS and give some real answers about the problems that you have at your hotel
As a general manager it is beginning to appear THAT YOU S###.You cannot manage your personnel OR your property. Please do not think that just because I am gone that the issue( s) have gone away-I suggest that YOU GET YOUR ### IN GEAR AND START DOING YOUR JOB of managing that fleabag hotel that you are supposed to be running.
Sent: Mon, May 24, 2010 3:45:42 PM
Subject: Your stay at the Mobile I Red Roof
Thank you for taking the time to tell us about your experience at the Mobile I Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.
At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.
KINGSPORT, TENNESSEE -- I booked to stay at this hotel so my husband could do his drill weekend with the national guard it is our last night and apparently there is some wrestling tournament going on with a bunch of kids. It is quarter to ten and all the kids are screaming in the court yard running around on the balcony as their idiot parents sit there and allow it to happen. Now last time I checked it not my job to ask people to be quiet when the staff is directly across from our room. I called the Lobby to complain and all I told well they paid so they can pretty much do whatever. Hello I paid too to be here for a weekend. So I called back and he said he went and asked them to keep it down but they r not listening to him really what a joke. I watched outside the entire time and no one came out of the lobby to say anything to any one so finally I have to go outside and ask myself the parents quieted them down oh which lasted for 10 minutes but naturally they started up again and after ten o'clock the kids are still outside playing football and screaming and hollering while the younger kids are running. Up and down the stairs around ENTIRE the balcony. This is not what I paid for!!!!
WASHINGTON, PENNSYLVANIA -- Unlike many of the Red Roofs Inns, we found this one to be clean and more than adequate for a night's rest while traveling. We did not worry about walking barefoot on the floor.
Since this was a smoking room, we found it a bit stuffy, but a quick spray of a product we carry with us took care of that problem.
Our handicapped room, contained a standard sized bed and while a little worn, the room was in apple-pie order. Except for a minor drip in the sink and the hand-held shower head, which did not work, we were very pleased with this hotel. We were not afraid to walk around barefooted on the carpeting and the bath area just gleamed.
Beware of the TV which has a remote which will put you into a "Pay for View" Menu, unless you want that. Be sure to use the controls at the bottom of the remote to turn on the TV and control channel selection. TV reception was very good and the picture was not out of whack as so many are in most hotels.
The staff was very helpful in helping us find a non-fast food restaurant and seemed pleased that we pointed out the few 'problems' we found with the room. More amazingly, after checking in we got a call from the front desk asking if everything was okay.