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23 Reviews & Complaints
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defective shoes
Posted by on 12/04/2001
UTICA, MICHIGAN -- In July of 2001 I purchased a pair of womens Reebok DMX shoes.
Approximately 1 month later they started to squeek.
I returned them in Aug of 2001 and recieved a new pair. They were purchased at
Dunham's. in Utica, Michigan.
In Nov of 2001 my shoes have started to squeek AGAIN!! This the second pair.
I am still wearing them as I haven't had time to make the 50 mile round trip to return them yet.

i would like to have my money returned .reebok is my favorite brand of shoe and these are very comfortable but I can't stand the noise. I think they had a bad batch
or something because I have purchased Reebok's for years and have never had this problem before.
     
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Posted by Anonymous on 2001-12-04:
Been there,done that! Same thing happened to me. Seems like their bubbles prematurely pop causing that noise and foot problems. I finally changed my brand.
Posted by Anonymous on 2001-12-06:
Have had the same problem with two of my pairs. My latest pair hasn't developed the squeak. I like them so much that I hope they have the problem fixed.
Posted by Anonymous on 2001-12-08:
same problem here with DMX 2 they squeek like heck
Posted by Anonymous on 2002-02-09:
Years ago I had a Reebok sneaker that squeaked it drove me nuts. So it's not just one brand or a recent problem.
Posted by Anonymous on 2004-01-09:
you people have a lot more problems then squeeky shows...geez
Posted by kodak on 2007-08-26:
I have worn Reeboks for years (DMX, now called DMX Max). About10 years ago I had some squeakers (two different instances), but the store took them back.

I notice now that DMX doesn't mean what it used. Only DMX Max have the connecting bladders built into the sole. I've seen DMXs that just have an sole insert with a couple little air pockets in them.
Posted by Ricky on 2013-03-08:
The heel portion seems to have 2 separate components, an outer and an inner and they're not bonded together with glue or anything. The inner rubs against the outer when it compresses. I don't think its repairable unless you can stick a needle in there and squirt some oil or something.
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StarStarStarStarStar
Defective Princess Rebok shoes
Posted by Marlene713.1 on 10/17/2012
PITTSBURGH, PENNSYLVANIA -- I have not bought any shoe more comfortable in over twenty years but Reebok. I have bought the Classic, and Princess styles. The last two pair I purchased were classic made in Vietnam hurt my feet on the top and my toes, the material feels like glue harden on the inside of the shoe. I tried to were them twice but the shoe was too painful I am asking for a refund of $29.99, because I cannot wear them at all. I bought them in the shoe store in the Monroeville Mall Pittsburgh PA. Thank you for your attention to this matter. Marlene Pope 6527 Apple Street Pittsburgh PA 15206-2729 Phone 412-661-0594 cell 412-417-5116
     
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Posted by Kris10 on 2012-10-17:
did you try them on at the store?
Posted by Jody on 2012-10-17:
Yeah you need to take them back to the store you bought them from, I doubt they will be able to help you here.
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Shoes Tearing
Posted by Pmnorr on 04/03/2012
DALLAS, TEXAS -- I have a pair of reebok zigs that began to have tears in fabric after just a couple of months of wear. I work at a local hospital in mckinney texas and several of my coworkers bought the same shoes at the same time I did. There shoes too began to tear in exact way mine did. We all continue to wear these shoes. They are comfortable and awesome shoes but look bad with the tears in fabric. I think reebok should give us some kind of compensation for this. These shoes should not be tearing like this. A couple of my coworkers loved the shoes so much that they ordered several pair at the same time. All of their shoes have tears.
     
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Posted by trmn8r on 2012-04-03:
If there are several people with the same issue, perhaps you could assemble a group complaint and send it to the company with pictures. In other words, all get together in one communication to them and hope that they respond.

Good luck with this, and thanks for stopping by to file your complaint.
Posted by Skye on 2012-04-03:
You can contact Reebok at:

http://shop.reebok.com/US/customer-service/contact-us#2
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Don't Last
Posted by Rudycovers46 on 12/26/2011
Only 2 months of wear and they started to tear! For a 100.00 they suck!
     
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Poor Customer Service
Posted by Jjcjohnston58 on 12/02/2011
APPLETON, WISCONSIN -- I ordered customized tennis shoes and received them with another persons receipt. I contacted Reebok several times via email and they refused to send me my receipt unless I called their 1-800 number!!! WHAT?! You can take my money and my order via the computer but not complaints or requests for a simple receipt. I asked several times and as of today, I have not received my receipt - that was about a month ago.
     
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Posted by Skye on 2011-12-02:
And now this other person probably is having the same problems as you are, and has your receipt.

I'd keep on them for that receipt.

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Ripped off by Reebok
Posted by Babyhoyt2584 on 11/29/2011
I bought my first pair of Reebok Zigs in April of 2011, they are already getting holes in them. I paid over $100 for a pair of shoes bc I'm on my feet all day, well this pair didn't even last a year. Never had this happen with Nike shoes. Looks like I will be going back to Nike. At least I won't be throwing away my money.
     
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Posted by Slimjim on 2011-11-29:
That's too bad, I remember this as a pretty good brand. Reeboks and Adidas I always had decent luck with compared to other brands.
Posted by MDSasquatch on 2011-11-29:
I feel your pain, but if you think NIKE is the answer to your problem, you are in for some more disappointment. I started buying all of my shoes, including athletic footwear from LL Bean, they guarantee everything you buy and never hassle you when you try to exchange something that didn't live up to your expectations.
Posted by Anonymous on 2011-11-29:
I've always been partial to Adidas when it comes to athletic apparel. Too many horror stories with Nike lately for me to try them. Best of lucking resolving your situation.
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Why did Reebok remove arch support?
Posted by Suncalgal on 03/30/2011
CANTON, MASSACHUSETTS -- Why oh why, did Reebok remove the arch support from their plain white tennis shoes? I bought five pairs at a time, also black, but now I can't wear them - they have no support at all. I've been removing the arch supports from my old Reeboks and putting them in the new ones, but they're getting all beat up. My girlfriends all used to wear these, too. They were the best.

I see others have complained about the same thing. PUT BACK THE ARCH SUPPORT!!!!!!!!!!!!!
     
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Posted by clutzycook on 2011-03-30:
You can buy arch supports at just about any store in the country. I have to do this because most tennis shoes have almost no arch support for someone with flat feet (even Reebok).
Posted by madconsumer on 2011-03-30:
i agree. i too need good arch supports, and find new shoes no longer have it.

very helpful.
Posted by trmn8r on 2011-03-30:
I have found a few brands of sneakers that my feet simply don't like, but this has been true for years. Reebok and Nike hurt by feet. I have this stuck with New Balance, which have been uniformly good in this regard.

As clutzy says, tennis shoes don't have much support anyway. At least in my memory.
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Zig Reebok
Posted by Marki mark on 03/30/2011
Dear Reebok

I would like to write a good review but my running shoe zig suck because they crack on top of the shoe and it the 2nd pair in 8 months. The manager of the store told me to change brand I love them they are so comfortable but defective. How can this go to Reebok Canada ... please want some feedback.

Thanks

Marc D
     
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Posted by leet60 on 2011-03-30:
You can contact them here:

Reebok Canada
3400 Raymond-Lasnier
St-Laurent (Qu├ębec)
H4R 3L3
Phone: 514-461-8000

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Thanks
Posted by 6night6reaver6 on 03/05/2011
I walk every day and have over 3,000 miles on my Reebok classics they are a very comfortable she and are the only kind I will wear thank you for a well built shoe.
     
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Posted by Skye on 2011-03-05:
Impressive. Do you use a pedometer everyday, to keep track of your steps and miles? I do, but I'm nowhere near 3,000 miles.

Good review.
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Where Or How Do I Get A Replacement Zipper Pull For My Husbands Jacket?
Posted by Zarnie on 11/13/2010
The metal zipper pull on the jacket described above broke off. The metal part broke off that held the hanging pull part, so I can't just find a new pull tab, it is a faulty zipper pull. This was a special gift purchased at the ProShop at Lambeau field in Green Bay Wisconsin and means a lot to him, but without the zipper the jacket is useless.

Please direct me where to go or how to get a new pull. If all else fails the whole zipper could be replaced, but I would want the zipper to match and am unable to locate that color and size. Please assist me if you can, or at lease let me know if these replacement pieces are not available.

Thank you
     
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Posted by jktshff1 on 2010-11-13:
A local seamstress should be able to solve your problem. I would start looking at your local laundry.
Posted by olie on 2010-11-13:
I agree with jktshff1. Go to your dry cleaner's, and ask if they can replace the zipper. Ask for an estimate, as well.

Be advised that you won't have your jacket back the next day.
Posted by Anonymous on 2010-11-15:
Go local. I took 4 coats into a local place laster year, complete new zippers on each and it was $32 total
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