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defective shoes
Posted by on 12/04/2001
UTICA, MICHIGAN -- In July of 2001 I purchased a pair of womens Reebok DMX shoes.
Approximately 1 month later they started to squeek.
I returned them in Aug of 2001 and recieved a new pair. They were purchased at
Dunham's. in Utica, Michigan.
In Nov of 2001 my shoes have started to squeek AGAIN!! This the second pair.
I am still wearing them as I haven't had time to make the 50 mile round trip to return them yet.

i would like to have my money returned .reebok is my favorite brand of shoe and these are very comfortable but I can't stand the noise. I think they had a bad batch
or something because I have purchased Reebok's for years and have never had this problem before.
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Posted by Anonymous on 2001-12-04:
Been there,done that! Same thing happened to me. Seems like their bubbles prematurely pop causing that noise and foot problems. I finally changed my brand.
Posted by Anonymous on 2001-12-06:
Have had the same problem with two of my pairs. My latest pair hasn't developed the squeak. I like them so much that I hope they have the problem fixed.
Posted by Anonymous on 2001-12-08:
same problem here with DMX 2 they squeek like heck
Posted by Anonymous on 2002-02-09:
Years ago I had a Reebok sneaker that squeaked it drove me nuts. So it's not just one brand or a recent problem.
Posted by Anonymous on 2004-01-09:
you people have a lot more problems then squeeky shows...geez
Posted by kodak on 2007-08-26:
I have worn Reeboks for years (DMX, now called DMX Max). About10 years ago I had some squeakers (two different instances), but the store took them back.

I notice now that DMX doesn't mean what it used. Only DMX Max have the connecting bladders built into the sole. I've seen DMXs that just have an sole insert with a couple little air pockets in them.
Posted by Ricky on 2013-03-08:
The heel portion seems to have 2 separate components, an outer and an inner and they're not bonded together with glue or anything. The inner rubs against the outer when it compresses. I don't think its repairable unless you can stick a needle in there and squirt some oil or something.
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Ripped ziggs
Posted by Daltneydoo on 11/10/2010
I recently bought my son a pair of Reebok Ziggs for school. He was very excited to get them. I live in a small town and had to drive an hour away just to get them for him. He wore them for about a month when in PE class the whole side ripped out of them. Now, I do realize that my son is rough on shoes, but 100 bucks on shoes I would expect at least 6 months on these shoes. He wasn't doing anything that would have made such a huge tear on these shoes. He was running in PE and turned and that was it.. I am very disappointed in these shoes and was told at the store I purchased them that they wouldn't take them back, that I would have to call customer service at Reebok for instructions on what to do..I am not going to fool with that so I bought him Nike shoes which is what he has always had and I have never had trouble with.
I have recently learned that his friend in school bought the same shoes and had the same problem.. So, I guess I am not the only one....
Just beware, popular shoes, not very tough..
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Posted by Alain on 2010-11-11:
Drop Reebok an e-mail and tell them why they lost a customer. Maybe they'll offer a partial refund or something.
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Posted by Ozzietwo on 06/06/2010
I recently purchased the reebok zigtech. I am a food server and I'm on my feet for long periods of time. They are so comfortable but within less than a month there was a tear in the left upper portion, I did bring them back to question such an odd place for them to rip. I was told they were an indoor shoe, I was puzzled, they are advertised as a RUNNING shoe. I don't run I just wanted a comfortable shoe for work. They did replace the shoe, but today, less than one month from being replaced the same exact tear, in the same exact place. I am very disappointed, I finally thought I had the perfect shoe, and for that price they should have been. I would have happily paid twice that if they could have managed to last a year! They have gotten great reviews from NFL athletes, but then again they get them for free...
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Posted by Alain on 2010-06-06:
I noticed that http://my3cents.com/ShowReview.cgi?id=56958, 'Shoes faling apart - Rebok 804mox24-176743' looks similar to yours. Maybe Reebok had a bad production run or design flaw that's occurring. Can you get them to do an exchange for another shoe of equal or slightly less value?
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Defective Princess Rebok shoes
Posted by Marlene713.1 on 10/17/2012
PITTSBURGH, PENNSYLVANIA -- I have not bought any shoe more comfortable in over twenty years but Reebok. I have bought the Classic, and Princess styles. The last two pair I purchased were classic made in Vietnam hurt my feet on the top and my toes, the material feels like glue harden on the inside of the shoe. I tried to were them twice but the shoe was too painful I am asking for a refund of $29.99, because I cannot wear them at all. I bought them in the shoe store in the Monroeville Mall Pittsburgh PA. Thank you for your attention to this matter. Marlene Pope 6527 Apple Street Pittsburgh PA 15206-2729 Phone 412-661-0594 cell 412-417-5116
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Posted by Kris10 on 2012-10-17:
did you try them on at the store?
Posted by Jody on 2012-10-17:
Yeah you need to take them back to the store you bought them from, I doubt they will be able to help you here.
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StarStarEmpty StarEmpty StarEmpty Star
Shoes Tearing
Posted by Pmnorr on 04/03/2012
DALLAS, TEXAS -- I have a pair of reebok zigs that began to have tears in fabric after just a couple of months of wear. I work at a local hospital in mckinney texas and several of my coworkers bought the same shoes at the same time I did. There shoes too began to tear in exact way mine did. We all continue to wear these shoes. They are comfortable and awesome shoes but look bad with the tears in fabric. I think reebok should give us some kind of compensation for this. These shoes should not be tearing like this. A couple of my coworkers loved the shoes so much that they ordered several pair at the same time. All of their shoes have tears.
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Posted by trmn8r on 2012-04-03:
If there are several people with the same issue, perhaps you could assemble a group complaint and send it to the company with pictures. In other words, all get together in one communication to them and hope that they respond.

Good luck with this, and thanks for stopping by to file your complaint.
Posted by Skye on 2012-04-03:
You can contact Reebok at:

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Don't Last
Posted by Rudycovers46 on 12/26/2011
Only 2 months of wear and they started to tear! For a 100.00 they suck!
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Poor Customer Service
Posted by Jjcjohnston58 on 12/02/2011
APPLETON, WISCONSIN -- I ordered customized tennis shoes and received them with another persons receipt. I contacted Reebok several times via email and they refused to send me my receipt unless I called their 1-800 number!!! WHAT?! You can take my money and my order via the computer but not complaints or requests for a simple receipt. I asked several times and as of today, I have not received my receipt - that was about a month ago.
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Posted by Skye on 2011-12-02:
And now this other person probably is having the same problems as you are, and has your receipt.

I'd keep on them for that receipt.

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Ripped off by Reebok
Posted by Babyhoyt2584 on 11/29/2011
I bought my first pair of Reebok Zigs in April of 2011, they are already getting holes in them. I paid over $100 for a pair of shoes bc I'm on my feet all day, well this pair didn't even last a year. Never had this happen with Nike shoes. Looks like I will be going back to Nike. At least I won't be throwing away my money.
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Posted by Slimjim on 2011-11-29:
That's too bad, I remember this as a pretty good brand. Reeboks and Adidas I always had decent luck with compared to other brands.
Posted by MDSasquatch on 2011-11-29:
I feel your pain, but if you think NIKE is the answer to your problem, you are in for some more disappointment. I started buying all of my shoes, including athletic footwear from LL Bean, they guarantee everything you buy and never hassle you when you try to exchange something that didn't live up to your expectations.
Posted by Anonymous on 2011-11-29:
I've always been partial to Adidas when it comes to athletic apparel. Too many horror stories with Nike lately for me to try them. Best of lucking resolving your situation.
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Why did Reebok remove arch support?
Posted by Suncalgal on 03/30/2011
CANTON, MASSACHUSETTS -- Why oh why, did Reebok remove the arch support from their plain white tennis shoes? I bought five pairs at a time, also black, but now I can't wear them - they have no support at all. I've been removing the arch supports from my old Reeboks and putting them in the new ones, but they're getting all beat up. My girlfriends all used to wear these, too. They were the best.

I see others have complained about the same thing. PUT BACK THE ARCH SUPPORT!!!!!!!!!!!!!
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Posted by clutzycook on 2011-03-30:
You can buy arch supports at just about any store in the country. I have to do this because most tennis shoes have almost no arch support for someone with flat feet (even Reebok).
Posted by madconsumer on 2011-03-30:
i agree. i too need good arch supports, and find new shoes no longer have it.

very helpful.
Posted by trmn8r on 2011-03-30:
I have found a few brands of sneakers that my feet simply don't like, but this has been true for years. Reebok and Nike hurt by feet. I have this stuck with New Balance, which have been uniformly good in this regard.

As clutzy says, tennis shoes don't have much support anyway. At least in my memory.
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Zig Reebok
Posted by Marki mark on 03/30/2011
Dear Reebok

I would like to write a good review but my running shoe zig suck because they crack on top of the shoe and it the 2nd pair in 8 months. The manager of the store told me to change brand I love them they are so comfortable but defective. How can this go to Reebok Canada ... please want some feedback.


Marc D
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Posted by leet60 on 2011-03-30:
You can contact them here:

Reebok Canada
3400 Raymond-Lasnier
St-Laurent (Qu├ębec)
H4R 3L3
Phone: 514-461-8000

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